Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.

Are pets allowed at the property?

Yes, pets are allowed in specific rooms only, with a fee of CAD 25.00 per accommodation, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Specific details about accessible bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The property is located just a 1-minute drive from West Edmonton Mall and 7 minutes from River Cree Casino. It is approximately 6.7 miles from Rogers Place and 10.9 miles from South Edmonton Common.

What are the policies for guests staying with children?

Up to 3 children aged 17 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of CAD 20.00 per night, and advance request is required. Cribs are not mentioned in the provided information.

West Edmonton Mall Inn

Average nightly price at West Edmonton Mall Inn by month, last 12 months (USD)
Month	Average price
January	$95
February	$102
March	$107
April	$101
May	$102
June	$98
July	$123
August	$125
September	$92
October	$102
November	$99
December	$105

What guests think

Across from West Edmonton Mall, West Edmonton Mall Inn is praised for its walkable, convenient location and generally clean, budget-friendly rooms, but many reviews note dated spaces, thin walls, very basic breakfast, and spotty Wi‑Fi.

Staff are frequently described as friendly and helpful, though check‑in can be slow or understaffed and policies around parking or attraction discounts frustrate some guests. Amenities are modest: no pool or gym onsite, parking is limited with paid underground options, and a single elevator can be slow. Cleanliness and comfort vary, with several mentions of odors, maintenance problems and hard mattresses, plus a few bed bug reports, while many others report tidy rooms. Expect a simple, budget stay prioritizing location over amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities are limited: no pool or gym onsite, parking can be tight with paid underground available, and there is only one often slow elevator.

Related guest reviews

2

Gordon

Nov 13, 2025

·

Stayed 1 night

The hotel overpromise in site what had in their hotel. For my experience the breakfast was a joke, no gym in the hotel and the discount for west Edmonton waterpark was only for non third-party user. So i can't get discount be a Expedia user. Plus, they double charge for the damage opposite. One Expedia site and at the hotel.

4

Ruel

Sep 2, 2025

·

Stayed 1 night

Limited parking, noisy exhaust fan, few breakfast choices, outdated TV features, only 1 service desk attendant, etc…

6

Kelsey

Oct 21, 2025

·

Stayed 1 night

We waited forever to check in even thought there was only 1 person ahead of us. By the time we got to the desk, the line up was to the door. They should have more staff on hand. They charge 10$ per day for underground parking. Every other hotel we stay at includes underground parking . It is convenient to west edmonton mall though

10

Melissa

Jul 17, 2025

·

Stayed 1 night

Hotel is great, staff is great, parking is not so great. You can pay ($10 or $15 - I forget) for underground parking which IS great, but if you don’t want to pay extra make sure you are there early as space is limited in their street level lot.

8

Oliver

Aug 31, 2025

·

Stayed 1 night

The parking spot was limited and tight.

4

Macy

Sep 23, 2025

·

Stayed 2 nights

Outdated hotel, room smelled overly like chemicals, the bathroom layout is uncomfortable and the hotel looks like the slapped paint on a very outdated hotel. The elevator jumps EVERYTIME you use it so beware. If you use a debit card for incidentals it will be $250

2

Victoria Xinh Thi

Aug 21, 2025

·

Stayed 1 night

First time I stayed in the hotel that I have no Air conditioning no refrigerator and service was terrible And on the website, it has swimming pool, but the hotel doesn’t have swimming pool.

2

Francis

Feb 28, 2026

·

Stayed 1 night

Overly priced especially for not having a pool and hot tub. Breakfast was minimal and not good. Front desk person grumpy. Mattresses were hard.

4

Dalton

May 12, 2025

·

Stayed 1 night

Old and run down furniture in the room. No refrigerator like the add said. 1 microwave on the top floor. Work out room not even in the hotel. It was across the street. Will not stay again

8

Terry

Aug 18, 2025

·

Stayed 2 nights

Short two night stay, served the purpose. Proximity to the mall was excellent and staff were friendly. The parking availability in the main lot is extremely limited. The most disappointing part of the stay was the continental breakfast. Very limited seating available along with minimal food. The food that was to be available was always out. Will consider staying there again but will have to make other arrangements for breakfast and pay for underground parking

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Cleanliness

Feedback varies: many guests found rooms clean, but others reported odors, stained bedding, and mold, plus a few bed bug reports.

Related guest reviews

6

Dawn

May 30, 2025

·

Stayed 1 night

Good day. Shower head has black mold, ceiling in bathroom could see black mold coming through paint. Toilet was over filling and not shutting off. Most of the regular receptacles, 120V are wearing out as cords plugged into are falling out. Bath fan does not remove moisture from shower in bathroom, heavy condensation on walls and ceiling after shower with Bath fan running. The cause of other things growing in bathroom. Checked window and found out it was closed but not locked on first floor, could be set up for a thief to enter room. I left the window locked. Room 105. Bed was comfortable, Service personnel are Great!

2

Marat

Aug 17, 2025

·

Stayed 1 night

I was bitten by bed bugs

6

Gordon

Sep 6, 2025

·

Stayed 1 night

room not clean

6

Eric

Aug 10, 2025

·

Stayed 2 nights

Moldy toilet..

10

Merlyn

Dec 24, 2025

·

Stayed 2 nights

Room are clean,staff are friendly

6

Alicia

Feb 25, 2025

·

Stayed 1 night

Our room was fairly dirty, we found so many long black hairs on the floor of the bathroom and on the white towels. The lobby is bright with many fun colours and with the location being so close to the WEM, those are the pluses.

4

Mark

Mar 17, 2025

·

Stayed 2 nights

We got bed bugs from this hotel. Breakfast area was really cramped. Other than that it was fine. Very nice location to west edmonton mall

2

Tami

Nov 19, 2025

·

Stayed 4 nights

Found bed bugs Had to change hotels

4

Chantell

Sep 16, 2025

·

Stayed 2 nights

The room was not the cleanest, walls had stains. Maybe time for an update.

8

Zack

Feb 8, 2026

·

Stayed 2 nights

Room was clean. Great staff

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Rooms

Rooms are basic and dated, with thin walls and many noting firm mattresses; Wi‑Fi is unreliable. Some rooms are spacious, but in‑room amenities can be limited (often no microwave and sometimes no fridge).

Related guest reviews

6

Steven

Aug 30, 2025

·

Stayed 2 nights

Rooms were clean, internet was horrible

8

Kathy

Oct 18, 2025

·

Stayed 1 night

Overall was an okay place to stay. Was super convenient for walking to the mall. Was a bit noisy. Walls and floors seem very thin as any noise from adjacent rooms could be heard.

6

George

Nov 20, 2025

·

Stayed 1 night

The hotel can do with an update to freshen things up. Breakfast is very basic.

6

tony

Oct 18, 2025

·

Stayed 2 nights

You can here everything in ur room kids running wild above you ,kids cry next door as it was adjoining room. old furniture worn out beds only thing good was the TV

2

Dean

Dec 24, 2025

·

Stayed 3 nights

Hotel was unreasonably noisy, people above us were pounding on the floor at bedtime. Others were coming in at 1 am and 4 am talking making way too much noise. Worst hotel I’ve stayed in for as long as I can remember.

4

Kathleen

May 4, 2025

·

Stayed 1 night

Our room was very clean, however on the third floor, we were placed right across from the dining hall and right beside the ice machine and microwave. To say we didn’t sleep was an understatement. We had to listen to the microwave and ice maker at all hours of the night, people running through the hallways yelling, and overall was a very rough night.

4

Shayla

Nov 13, 2025

·

Stayed 7 nights

Where’d wifi with mall across the road so no wifi was actually available in the room

6

Nancy

Nov 20, 2025

·

Stayed 1 night

I have stayed in many hotel rooms because I travel a lot. I was disappointed with the lack of soundproofing in the rooms.

8

George

Oct 15, 2025

·

Stayed 2 nights

Rooms were ok. A little on the small side. We requested close to elevator, being seniors. Breakfast room was between elevator and our room, so that was very convenient. Slow at front desk during checkin.

6

Irene

Sep 23, 2025

·

Stayed 3 nights

Very clean and quiet, two minute walk to the mall, very convenient and economical for the area. The mattresses were harder than I am used to and there weren't any modifications available so not the best rest. Kids were fine, however, and service was solid.

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Service

Staff are frequently friendly and accommodating, but check‑in can be slow or understaffed and some guests reported rude or unhelpful responses and confusion about discounts or deposits.

Related guest reviews

10

Sharon

Nov 27, 2025

·

Stayed 4 nights

Excellent staff, friendly and helpful. Room spotless. Continental breakfast was very good. Was nice to have a coffee maker in your room. Always had fresh coffee when you wanted a cup.

10

Deborah

Nov 14, 2025

·

Stayed 3 nights

Staff was friendly and available for any questions, very accomodating . Would stay here again and will make sure to tell friends and family

10

paige

Jun 15, 2025

·

Stayed 1 night

Very friendly, and great service!! Recommend staying here!!!

10

Gerald

Sep 30, 2025

·

Stayed 2 nights

We were greeted by friendly informative staff, and our room was clean and very comfortable. Also the location is very good which is so close to the West Edmonton Mall. We were pleased with our stay at the West Edmonton Mall Inn.

6

Lyn

Jan 5, 2025

·

Stayed 1 night

When we walked in the front desk lady was just great. Unfortunately it is an extremely busy hotel and she was all by herself. I’d say they could use at least one other staff, especially on busy days. There was no soap in our room at all. Again, wanted to ask for some but every time o went up the front desk she was so busy. There was a loud bang in our room all night, maybe from pipes or heater. Who knows. Extremely convenient location to the mall though.

2

Christine

Oct 10, 2025

·

Stayed 2 nights

Service à la clientèle était zéro.

Translate

10

Christopher

Oct 4, 2025

·

Stayed 1 night

The reception clerk was above expectations. She represents the brand well.

4

Shawn

Oct 14, 2025

·

Stayed 2 nights

The only thing good about this hotel is the location. The hotel is in rough shape - everything is old, no updates have been done, there are no safes or microwaves in the rooms. The hotel doesn’t have a fitness facility. Breakfast consisted of: toast, pancakes, boiled eggs and yogurt. That is all. Staff is very rude and would not accommodate simple requests like: extra water/coffee/hot chocolate for the room or holding our luggage. They were even annoyed when we asked for extra towels for our room.

4

Amy

Oct 7, 2025

·

Stayed 1 night

Slowest check in ever…. Only one couple in front of me, but took the receptionist about 20 minutes to check them in.

2

Jill

Oct 20, 2025

·

Stayed 2 nights

Never again. Staff was rude and unhelpful when we brought up issues

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Location

Directly across from West Edmonton Mall with easy access to dining and transit. A few guests felt the area near the bus hub attracts loitering and can feel sketchy at night.

Related guest reviews

8

Denise

Sep 8, 2024

·

Stayed 1 night

Mall is walking distance

4

Raylene

Dec 25, 2024

·

Stayed 4 nights

The property had a very strong smell of cigarette smoke, there was zero flexibility with the front desk. The property all around was full of garbage or alcohol cans/bottles and our tv remote didnt work. Close to the mall but not safe to walk to and from at night

10

Carla

Jun 27, 2025

·

Stayed 1 night

Was very clean and very close to the mall

8

Eugenia

Sep 24, 2025

·

Stayed 5 nights

Convenient location for West Edmonton mall.

4

Kyle

Aug 16, 2025

·

Stayed 2 nights

Lots of undesirable people around due to the massive bus stop on the corner. Plenty of sketchy interactions walking from the mall back to the hotel, one person even followed us in because we did t have a lighter to give him. We will not be back

10

peter

Jun 19, 2025

·

Stayed 4 nights

Was nice and close to the mall, my 3rd time staying there

10

Doreen

Oct 30, 2025

·

Stayed 1 night

Close walk to West Ed. Lots of parking. Simple but great breakfast…. Appreciate the boiled eggs and coffee was great! Excellent front desk staff!

8

Randal J

Nov 1, 2025

·

Stayed 1 night

Comfortable clean room and right across from WEM

8

ARLENE

Oct 31, 2025

·

Stayed 1 night

Location (walking distance) is very convenient.

8

Janice

Oct 7, 2025

·

Stayed 2 nights

Area is a bit sketchy at night as there is homeless people around. During the day being accessible to the west Edmonton mall was a huge plus.

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Dining

Continental breakfast is very basic with limited variety and seating; the small room often gets overcrowded and starts at 7:30. Some guests found it acceptable for the price.

Related guest reviews

6

Rosaly

Jun 21, 2025

·

Stayed 1 night

We waited to check in 40minutes as there was not enough staff. The breakfast room is too tiny to have a seat for everyone andnit eas dripping from a crack in the ceiling on our table while having breakfast.

8

Karen

Oct 25, 2025

·

Stayed 3 nights

Clean rooms..Lots of noise from doors slamming and guests on phones in the hallways. Very limited breakfast choices especially fruit. Staff were friendly.

8

MANDY

Jul 20, 2025

·

Stayed 1 night

The breakfast is subpar.

8

jason

Oct 11, 2025

·

Stayed 1 night

Great stay overall only negative thing. Which is not a big deal but the breakfast are was very small and we couldnt find a table to sit since if was very busy. Food was good. Just not a lot of options.

6

Dave

Sep 26, 2025

·

Stayed 2 nights

Breakfast was a joke

6

Stacey

Aug 30, 2025

·

Stayed 2 nights

It was close to the mall. The breakfast was gross. Coffee was too strong not enough staff working to accommodate, checking in and checking out.

8

Brent

Oct 26, 2025

·

Stayed 2 nights

If you need protein or fruit with breakfast, bring your own. The continental breakfast is basic, toast, pancakes, two different cold cereals, apple juice. But to have that included in the very reasonable nightly rate, it’s a good deal:) if you want HI Express, go pay another $50/night.

4

Jill

Aug 11, 2025

·

Stayed 2 nights

I liked how we could just walk across the street to the mall The breakfast was terrible. Very few choices, very little seating , not a big enough room

8

Mary

Aug 6, 2025

·

Stayed 4 nights

Great location. That's why we booked here. However, I was disappointed with the late breakfast time start 7:30-10am everyday, including weekdays. The breakfast area is very small. Really like how close it is to the mall, and there is 24h McDonald's in walking distance when we had to get early breakfast.

8

Terry

Aug 18, 2025

·

Stayed 2 nights

Short two night stay, served the purpose. Proximity to the mall was excellent and staff were friendly. The parking availability in the main lot is extremely limited. The most disappointing part of the stay was the continental breakfast. Very limited seating available along with minimal food. The food that was to be available was always out. Will consider staying there again but will have to make other arrangements for breakfast and pay for underground parking

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $99	3 $98	4 $98	5 $101	6 $129	7 $117
8 $101	9 $103	10 $101	11 $111	12 $141	13 $151	14 $155
15 $101	16 $103	17 $100	18 $103	19 $112	20 $120	21 $126
22 $103	23 $101	24 $103	25 $103	26 $116	27 $151	28 $140
29 $107	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
		1 $100	2 $100	3 $100	4 $141	5 $179
6 $100	7 $100	8 $100	9 $101	10 $108	11 $140	12 $149
13 $100	14 $100	15 $98	16 $100	17 $98	18 $138	19 $139
20 $100	21 $101	22 $97	23 $100	24 $100	25 $130	26
27	28	29	30	31

West Edmonton Mall Inn

Prices for West Edmonton Mall Inn

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Room, 1 Queen Bed, Accessible

Guest reviews of West Edmonton Mall Inn

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about West Edmonton Mall Inn

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