Name: Wingate by Wyndham - Edmonton West
Address: 18220 - 100 Avenue, Edmonton, Canada, Edmonton, Westend, CA
Price range: $83–$128 per night
Rating: 8.23

What guests think

At Wingate by Wyndham - Edmonton West, travellers highlight friendly, helpful staff, convenient access to West Edmonton Mall, and generally good value, while recurring critiques include dated areas, thin walls that transmit noise, and occasional maintenance or cleanliness issues.

Rooms are often spacious and comfortable, but several reviews mention small bathrooms, limited blackout curtains, and equipment problems such as TVs, phones, or AC. The pool, waterslide, and hot tub are a big hit with kids, yet they are small and get very busy, with mixed feedback on water clarity, towel availability, and occasional closures. Breakfast earns frequent praise for variety and waffles, though seating can crowd and gluten‑free or vegetarian choices are limited. Expect a lively, family‑oriented stay with convenience and amenities over quiet or luxury.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool, waterslide, and hot tub are popular with families, but the area is small, often crowded, and sometimes reported as murky, low on towels, or temporarily closed; hot tub/jets and fountain issues recur. Parking is easy, and a restaurant next door is convenient.

Related guest reviews

10

Taryn

Nov 27, 2025

·

Stayed 1 night

Clean and spacious, excellent breakfast, lots of fun at the pool and waterside for our 7 year old

6

Katie

Jul 11, 2025

·

Stayed 1 night

Hotel was good. Rooms were decent. Pool is very small. Way smaller than it looks in pictures. Pool is also very shallow. Deepest part by the slide is only 1.1m deep. The water fountain was also not working which was disappointing as it was one of the reasons we booked there

8

Clayton

Sep 22, 2025

·

Stayed 2 nights

They need to clean their pool and hot tub.More often plus the hot tub was just lukewarm

8

Gloria

Jul 29, 2025

·

Stayed 2 nights

The lady at checkout did say she would bring it up again, but they did say room numbers out loud at check out, the pool was cute, not very big but perfect for the little ones

4

Brandon

Dec 27, 2024

·

Stayed 4 nights

Liked the breakfast. Very unfortunate and disappointing that the hot tub was out of service as I really needed to relax.

8

Denise

Jul 12, 2025

·

Stayed 2 nights

The staff were really nice and helpful. The rooms were a good value for the price. The free breakfast is actually amazing. The pool seemed a little dirty and the hot tub jets didn’t work but overall it was good!

10

Rhonda

Sep 19, 2025

·

Stayed 2 nights

Easy parking for over height vehicles, the restaurant in the parking lot was nice, easy to uber around town, quiet, great selection in the free daily breakfast. The slide and hot tub at the pool was great for the family

8

Carolyn

Aug 18, 2025

·

Stayed 3 nights

I chose the hotel for easy access and that it had the pool and waterpark for the kids. I feel that the pool deck could use a good cleaning, it appeared dirty. The room was comfortable and clean and the breakfast area was clean. There were pretty good breakfast options for the kids too. It is a very family friendly hotel.

6

Shaun

Oct 16, 2025

·

Stayed 1 night

We saw poop in the pool. We told a staff member and they said it wasn’t poop but a toy. I went to the gym the next morning (next to the pool)….the pool was supposed to open at 7:00am but was closed till 9:00am for extra cleaning. They knew what it was and lied about it. We won’t be back.

10

Tawni

Nov 24, 2025

·

Stayed 2 nights

Had a great stay. Rooms were clean, staff was friendly, and breakfast was great. The pool was wonderful with kids. Pool area was clean and nice large hottub. Close to the west ed mall. The only thing i wasnt happy with was the large group (hockey team) of kids in the pool at one time. The parents drinking and not supervising their kids whom we all going down the waterslide at once and crashing into littke kids. Be nice to have a limit of people in the pool at a time.

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Cleanliness

Feedback is mixed: many found rooms and common areas clean, but repeated reports cite stained or smelly items, hair or dirt in tubs, murky pool water, and occasional issues like dirty or blood‑marked towels and even a bed bug report.

Related guest reviews

10

Susan

Nov 2, 2025

·

Stayed 2 nights

Breakfast was good. Old food was left in fridge, blood stains on the “clean” towels

6

April

Nov 21, 2025

·

Stayed 1 night

The tub had dirt in it and hair so it wasn’t cleaned properly.

6

Dakota

Feb 3, 2025

·

Stayed 1 night

The stay was pretty average! The breakfast was good, lots of options including waffles, bagels, cereals etc. staff were super friendly. When we arrived our pull out couch was stuck so we asked for maintenance and they were there super quick! Cons are the pool area is a bit dirty and you can tell the hot tub is kinda old considering how much bubbles and gunk come from the jets. Our room itself was decently clean but we did find a LIVE bed bug in our bed as we left. We let the front desk know at checkout so hopefully it’s taken care of.

10

Jared

Nov 30, 2025

·

Stayed 1 night

Room was clean and spotless. The front desk staff went above and beyond to help accomodate by allowing my self to put my oversized boxes from Ikea into one of the board rooms. It was a great stay and will be back.

6

Tyler

Nov 14, 2025

·

Stayed 1 night

Room had stains on the furniture. Did not seem super clean.

6

Jordan

Aug 31, 2025

·

Stayed 2 nights

The pool area, specifically by the pool shower was covered in flying bugs and clear evidence of lack of daily cleaning. Staff was nice though. Decent breakfast, room was clean overall but shower wasn’t great.

10

Kim

Sep 1, 2025

·

Stayed 1 night

The overall stay was amazing. Staff was courteous and accommodating. The room was clean and spacious. The only issue I noticed was the pool water was filthy. Very cloudy and dirty. But over all would definitely stay sgain

2

Kaytlin

Oct 23, 2024

·

Stayed 2 nights

So loud. We heard conversations in other rooms above and below us and constant toilet flushing. Be careful at the bottom of the pool it kills the feet. Dirtyyyyyyy. Sticky floors in room. We left a night early.

6

Shaun

Oct 16, 2025

·

Stayed 1 night

We saw poop in the pool. We told a staff member and they said it wasn’t poop but a toy. I went to the gym the next morning (next to the pool)….the pool was supposed to open at 7:00am but was closed till 9:00am for extra cleaning. They knew what it was and lied about it. We won’t be back.

6

Valerie

Nov 29, 2025

·

Stayed 1 night

Cleanliness as the lock on my bathroom door was broken and I got a towel with dried bloodstain on it.

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Rooms

Rooms are frequently spacious and beds generally comfortable, but the property feels dated to several guests, with small bathrooms, limited blackout curtains, and maintenance issues (e.g., TVs/phones not working, AC leaks, doors/latches). Noise from thin walls and upstairs footsteps is a common complaint.

Related guest reviews

4

Terri Lynn

Aug 9, 2025

·

Stayed 1 night

Our cable was out in the room, choppy. Seemed like poor connection. I called front desk twice about an hour apart to ask if someone could come check, but was placed on hold for a long time both times. Our bathroom door didn’t close, was just jammed open about an inch. The wireless charger for our phones didn’t work. Room smelled like onions. It was just disappointing.

10

tim

Oct 5, 2025

·

Stayed 2 nights

Overall, it was pretty good though. I wish they designed the bathrooms better with the door didn’t hit you in the knees when you’re on the toilet.

8

Donna

Dec 14, 2025

·

Stayed 1 night

Loved our room! Very spacious

6

Cassandra

Aug 26, 2024

·

Stayed 1 night

Hotel staff was friendly and helpful. Rooms are a little dated and dusty. Surfaces and linens were very clean but the room itself had cobwebs in the corners of the ceiling and the curtains were dusty. Also only the sheers closed - not the curtains, so there was no option for darkening the room or protecting privacy other than the bush planted in front of the window. We were in a ground floor room so that was a little awkward. Additionally we had issues with the room door closing properly. It was previously damaged as if it had been kicked in at one point. We managed to get it to close and lock but it was a hassle. We did bring it up to hotel staff - 3 times - and was told someone would look at it. I think it was a bigger job so they said they’d address it after we checked out.

2

Maureen

Sep 27, 2025

·

Stayed 1 night

At check-in we were given a late checkout at noon the following day. At 9am they were knocking at our door asking when we were leaving. At 11 am, they opened the door as my husband was standing naked shaving. The same person that knew we had a noon check out. The windows had a sheer drape only. Our room had parking lot lights in front of it. Our room was bright all night long.

4

Jenna

Aug 5, 2025

·

Stayed 4 nights

We booked a family suite for 4 nights as we have a 5 yr old and a 1 yr old so my husband and I could hang out after the kids went to bed (we always book a suite for this reason). When we got to the room, the doors to the bedroom were tempered glass, (not solid doors). The light from the window/tv shined right through, making the suite useless to us. I went down to the front desk to see if they had another room with solid doors. They didn’t have suggested we tape up garbage bags to the glass. When I went back to tape the garbage bags up, I noticed there was already double sided tape (almost scrapbook tape) around the trim of the door. It definitely wasn’t what we were hoping for and we’re quite unhappy. It was also extremely noisy during the night. The room above us decided to start walking around/moving furniture from 230-400 am. I called to complain twice and they said the guests were just “walking around” (we had a sound machine/bathroom fan running and it didn’t cut the sound). The continental breakfast was the exact same every single day, microwaved egg omelettes, sausage, and your other basic breakfast items (except no bananas). The slide was good for the older kids. However the pool is tiny and is SO loud with the splash area constantly going and no way to turn it off. My 1 yr old didn’t even want to go in there due to the noise. Definitely consider another option if you are booking a suite with young kids.

6

Melissa

Oct 5, 2025

·

Stayed 2 nights

If you stay on any floor where rooms are above you , it’s extremely loud . Could hear every footstep . Especially if there’s a family above you , kids running back and forth until 12am . Actual room was clean , pool was great for the littles . Breakfast was decent , staff friendly . Very convenient price and location . But if you come to relax and have a quiet stay , this isn’t the hotel ( coming from a mom with a toddler )

8

Rachel

Oct 6, 2025

·

Stayed 1 night

Quiet, clean rooms. But my only issue was no USB charging ports in the room. The magnetic charger on the clock radio didn’t work as well.

8

Adam

Jun 3, 2025

·

Stayed 4 nights

The stay was nice but the rooms themselves are dated. Also they don’t have smart tv’s so that was a little annoying. The staff were excellent and the complimentary breakfast was a nice touch.

6

Austin

Nov 29, 2025

·

Stayed 3 nights

This hotel's age is showing; we had to have our rooms switched twice before everything was in mostly working order. Our first room's TV & phone were not working, our second rooms bed seemed to break when I sat down on the edge of it, and even our third and final room had two lights that didn't work. Overall the hotel was clean, and the staff were wonderful and accommodating, however the very clear age of the hotel overshadows the otherwise good experience and great location on the West End.

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Service

Service is widely described as friendly and helpful, with quick check‑in and prompt fixes. However, some guests experienced poor follow‑up on noise complaints, early housekeeping entry, curt interactions, or policy miscommunication.

Related guest reviews

10

Faith

Oct 6, 2025

·

Stayed 2 nights

Staff were very quick to fix the one problem we had

10

Jared

Nov 30, 2025

·

Stayed 1 night

Room was clean and spotless. The front desk staff went above and beyond to help accomodate by allowing my self to put my oversized boxes from Ikea into one of the board rooms. It was a great stay and will be back.

10

Neil

Dec 31, 2025

·

Stayed 4 nights

The staff are always so nice and helpful.

10

Donna

Oct 31, 2025

·

Stayed 3 nights

The staff are kind, happy and make you feel welcome, the atmosphere is inviting, updated and clean all the way around, their breakfast was great, awesome selection of breakfast amenities!! Highly recommended!!! WILL DEFINITELY BE BACK!!

8

Clavel

Oct 16, 2025

·

Stayed 3 nights

Housekeeping staff great, as well as the front desk staff.

10

Roderick

Dec 10, 2025

·

Stayed 2 nights

Excellent service

2

Maureen

Sep 27, 2025

·

Stayed 1 night

At check-in we were given a late checkout at noon the following day. At 9am they were knocking at our door asking when we were leaving. At 11 am, they opened the door as my husband was standing naked shaving. The same person that knew we had a noon check out. The windows had a sheer drape only. Our room had parking lot lights in front of it. Our room was bright all night long.

10

Michelle

Oct 26, 2025

·

Stayed 1 night

My stay was mostly pleasant, but I experienced an incident during breakfast where the hotel manager tapped me while explaining the waffle machine. I found this uncomfortable and not appropriate in a professional setting.

2

Darwyn

Apr 8, 2025

·

Stayed 1 night

Well i booked a room a day in advance spoke with a staff member about my brother checking in , he assured me everything was all good. There would be no issues at all long as he had conformation number. My brother and his family make a trip down there couple hours early and gets denied access on the grounds his ID has an edmonton address on it. I call the guy and he won't even let me follow through with my reservation cause my Id also has edmonton address. They cancel my booking and keep my 250 bucks i paid for the room. I understand they have a no refund policy, on cancelations but this was due to being miss unformed on the no locals policy.

4

Dee

May 20, 2025

·

Stayed 1 night

When we checked in, we were given the keys so we went upstairs with our luggages. When we opened the room, it is not tidy yet from the previous occupant. So we went to tje réception again but the receptionist that we talked to didn't even say an apology. His name is Lee.

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Location

Convenient for drivers and close to West Edmonton Mall, with easy access to shopping and dining nearby. A few guests noted limited walkable choices and occasional loitering in the parking area.

Related guest reviews

8

Savannah

Jul 10, 2024

·

Stayed 2 nights

Very convenient location to my family and also the west Edmonton mall, also a lot of easy fast food restaurants within a minute drive. The pool is nice but it is small… kids going in front of the water slide which is concerning.. but the hot tub was nice! Hot but not too hot just perfect. The staff were very nice and welcoming on check in and check out. Parking was easy.. breakfast gets pretty crowded at certain times but that usually happens at any hotel breakfast. The room was what you’d expect, pretty clean, comfy beds, simply nice bathroom. Fridge didn’t get very cold. But overall I’ll probably be staying here again on my next visit to Edmonton.

10

Valerie

Nov 16, 2025

·

Stayed 2 nights

The location is excellent, rooms are large, having the restaurant so close was great.

8

Charles

Sep 14, 2025

·

Stayed 2 nights

Staff were friendly. Hotel and room were a bit dated. Walkable to west Edmonton mall (30 mins or so) but not much else to do around there.

8

Debra

Sep 29, 2025

·

Stayed 2 nights

Overall a decent hotel. The waterpark was fun for the kids but is in need to repairs for sure. Quite a few homeless outside the doors lingering around which did not provide a lot of comfort. Breakfast was good.

4

Ann

Jul 28, 2025

·

Stayed 1 night

We booked this hotel based on the listing saying it was a 3 min drive to west Edmonton mall, NOT true. It's a 15 minute drive. This was a big disappointment. What's concerning is some travelers could think they can walk to the mall. This would be very difficult especially with children! You have to drive a major road to get there with little pathway. The shower that everyone is to take before entering the pool wasn't working, the water wasn't very clear. The pool itself was quite small and the whole area was overcrowded. The included breakfast was pretty good with a variety of choices and was well stocked. The room was spacious but outdated. The lobby looks nice but the rest of the hotel needs to be updated.

10

Michele

Aug 17, 2025

·

Stayed 4 nights

Great location

6

Wendy

Aug 21, 2025

·

Stayed 2 nights

Close to west Edmonton Mall

10

Rachelle

Jul 14, 2025

·

Stayed 2 nights

Great location and easy to get to

10

Cathy

Sep 24, 2025

·

Stayed 2 nights

Stay here often and really like the location

10

Tawni

Nov 24, 2025

·

Stayed 2 nights

Had a great stay. Rooms were clean, staff was friendly, and breakfast was great. The pool was wonderful with kids. Pool area was clean and nice large hottub. Close to the west ed mall. The only thing i wasnt happy with was the large group (hockey team) of kids in the pool at one time. The parents drinking and not supervising their kids whom we all going down the waterslide at once and crashing into littke kids. Be nice to have a limit of people in the pool at a time.

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is often praised for variety, waffles, and good coffee. Crowding at peak times and limited options for gluten‑free or vegetarian diets are recurring drawbacks.

Related guest reviews

8

Sylvia

Aug 29, 2025

·

Stayed 3 nights

Breakfast was good…varied. Location was good. All the staff we dealt with were great… but the water issue in between the old tub and the new one wasn’t great and the old (bleach stained) blanket on the pull out couch made the hotel feel a bit run down.

10

Alexandra

Jul 26, 2025

·

Stayed 1 night

Great stay! We will return. Comfy beds, quiet yet convenient location. We’ve stayed at a quite a few hotels in the last couple years and this place is best yet. Pool temperature was perfect, waterslide was fun, most pools are freezing cold. The continental breakfast was far superior to others.. Make your own waffles was a huge hit.

8

Melanie

Nov 21, 2025

·

Stayed 1 night

Staff very friendly. Breakfast items were not the best. G

8

Katie

Mar 9, 2025

·

Stayed 1 night

My review isn’t helpful for everyone but I’m pretty sure I’ve stayed at a Wingate with gluten free options for breakfast before. This one had none. If you don’t have dietary restrictions though buffet looked great, very fast waterslide. Clean. Very close to WEM.

10

Grace

Feb 6, 2026

·

Stayed 2 nights

Room was clean and spacious, hot tub was nice, breakfast was adequate. As a gluten free guest, I appreciated the eggs and sausages, but would have enjoyed hash browns to make it a filling breakfast.

8

Scott

Aug 7, 2025

·

Stayed 2 nights

Close proximity to the West Edmonton mall. Good breakfast included in price. Bed and rooom was comfortable. Sound did travel in the hallway and adjacent room(s), so if you're a light sleeper, recommend some ear plugs.

10

Janice

Jul 8, 2024

·

Stayed 2 nights

I really appreciated how quick the staff was to respond to any request, such as refilling breakfast items, bringing pool towels. Very nice hotel.

8

Cindy

Aug 1, 2024

·

Stayed 4 nights

Continental breakfast included eggs and sausage or bacon, toast with a decent selection of spreads, Danish, bagel, make your own waffle station, yogurt, mini coxed cereal, apples (red and/or green), oranges, sometimes banana, a variety of juices, milk, a variety of coffees and tea options as well. The eggs would be an omlet of some sort. Either plain with cheese or it may have ham and bell peppers. Each day, breakfast was deemed "delicious" according to my incredibly picky child. She would change things up and would never get bored of the food. We stayed for almost a week.

10

Alana

Feb 12, 2026

·

Stayed 2 nights

Great breakfast clean room nice staff

8

Dale

Nov 12, 2025

·

Stayed 3 nights

Clean room & friendly staff. Good variety for breakfast. Clean pool, nice hot hot tub

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AI-generated summary based on recent guest reviews

Month	Average price
January	$98
February	$101
March	$101
April	$105
May	$102
June	$96
July	$106
August	$103
September	$101
October	$96
November	$94
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $128	19 $101
20 $89	21 $89	22 $95	23 $95	24 $90	25 $94	26 $92
27 $83	28 $83	29 $83	30 $83

Su	Mo	Tu	We	Th	Fr	Sa
				1 $95	2 $107	3 $107
4 $89	5 $93	6 $91	7 $95	8 $114	9 $114	10 $117
11 $107	12 $89	13 $92	14 $101	15 $96	16 $109	17 $113
18 $92	19 $91	20 $91	21 $94	22 $93	23 $105	24 $108
25 $90	26 $90	27 $96	28 $95	29 $94	30 $105	31 $110

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed

Standard Room, 1 Queen Bed, Accessible

Room, 2 Queen Beds

Family Suite, Multiple Beds

Business Suite, 1 Bedroom

Suite, 1 Bedroom, Jetted Tub

Standard Room, 1 King Bed

Standard Room, 1 King Bed with Sofa Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Wingate by Wyndham - Edmonton West

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