Name: Pan Pacific Hanoi
Address: 1 Thanh Nien Road, Trúc Bạch, Hanoi, Hanoi (and vicinity), Vietnam, Hanoi, Vietnam
Rating: 8.6

Guest reviews

8.6

Fabulous

Based on 2,179 verified reviews

Who stays here?

Business

29%

Couple

38%

Family

14%

Group

12%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

At Pan Pacific Hanoi, travellers consistently praise the warm, professional service, satisfying breakfasts, and scenic lake and rooftop views, while noting the property and some rooms feel dated with occasional maintenance and cleanliness issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Mary Jo

Mar 31, 2026

·

Stayed 1 night

Stayed here one night after trip to Halong Bay and have to say staff was wonderful and attentive. However the conditions of the hotel left little to be desired. The lobby was welcoming with fresh scents, but as soon as we went to our room on the 7th floor we were overwhelmed with old musty smell of mold and old smoke scent which continued in our room. The smell was almost unbearable. The room was very spacious and was even provided extra towels. Also shower had great water pressure. The room would have been better if the old carpet did not feel so grimy. Had to wear slippers entire time because did not want to touch carpet. Also not a whole lot within walking distance after staying in old quarters. Overall I would expect higher quality for the price.

8

Barbara

Feb 21, 2026

·

Stayed 3 nights

This is an older hotel and can use a tune up. Staff were great. Carpet in our room were soiled. Bathroom shower leaked and as a result the floor was covered with water when we stepped out. Location is good. Easy walking to the old quarter.

10

Ramanand

Jan 10, 2026

·

Stayed 3 nights

Excellent service. Had few issues at the start but the manager handled it so professionally.

10

Ashish

Jan 4, 2026

·

Stayed 3 nights

Great Hotel with

10

Hua

Dec 23, 2025

·

Stayed 3 nights

excellent

1 Thanh Nien Road, Trúc Bạch, Hanoi, Hanoi (and vicinity), Vietnam

Location

A stay at Pan Pacific Hanoi places you in the heart of Hanoi, steps from West Lake and a 2-minute drive from Ho Chi Minh Mausoleum. This family-friendly hotel is 1.2 mi (1.9 km) from Dong Xuan Market and 1.4 mi (2.2 km) from Quan Chuong Gate.

West Lake(0.1 miles)

Tran Quoc Pagoda(0.3 miles)

Quan Thanh Temple(0.6 miles)

Hanoi Botanical Garden(0.8 miles)

Hang Dau Water Tower(1 miles)

Ba Dinh Square(1.1 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

Check-in from 14:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free valet parking is available on-site, with limited parking spaces.

A buffet breakfast is available daily from 6 AM to 10 AM for a fee of approximately USD 23.1 for adults and USD 11.55 for children.

Pets are not allowed at this property. Service animals are exempt from this policy.

Check-in is at 14:00 and check-out is at 12:00. Early check-in and late check-out are available for a fee, subject to availability.

An airport shuttle service is available for a fee of USD 75 per vehicle (one-way, maximum occupancy 3). Guests must arrange pick-up 48 hours prior to arrival.

The property features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility should be confirmed with the property.

The property is located in the heart of Hanoi, steps from West Lake and a 2-minute drive from Ho Chi Minh Mausoleum. It is approximately 1.2 miles from Dong Xuan Market and 1.4 miles from Quan Chuong Gate.

Yes, the property features an indoor pool and an outdoor heated pool. The operational hours and seasonal availability may vary.

Children 11 years old or younger stay free when occupying the parent or guardian's room, using existing bedding.

The property offers rollaway beds for a fee of approximately USD 1,450,000 per day, subject to availability. Advance request or confirmation may be required.

Pan Pacific Hanoi

Amenities

Property description

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