Is parking available at the property?

Free valet parking is available on-site, with limited parking spaces.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10 AM for a fee of approximately USD 23.1 for adults and USD 11.55 for children.

Does the property allow pets?

Pets are not allowed at this property. Service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is at 14:00 and check-out is at 12:00. Early check-in and late check-out are available for a fee, subject to availability.

Is there an airport shuttle service available?

An airport shuttle service is available for a fee of USD 75 per vehicle (one-way, maximum occupancy 3). Guests must arrange pick-up 48 hours prior to arrival.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility should be confirmed with the property.

Where is the property located in relation to key landmarks?

The property is located in the heart of Hanoi, steps from West Lake and a 2-minute drive from Ho Chi Minh Mausoleum. It is approximately 1.2 miles from Dong Xuan Market and 1.4 miles from Quan Chuong Gate.

Does the property have a swimming pool?

Yes, the property features an indoor pool and an outdoor heated pool. The operational hours and seasonal availability may vary.

What are the policies for guests staying with children?

Children 11 years old or younger stay free when occupying the parent or guardian's room, using existing bedding.

Does the property offer extra beds or cribs?

The property offers rollaway beds for a fee of approximately USD 1,450,000 per day, subject to availability. Advance request or confirmation may be required.

Pan Pacific Hanoi - 5 Star Hotel in Vietnam

Average nightly price at Pan Pacific Hanoi by month, last 12 months (USD)
Month	Average price
January	$142
February	$126
March	$180
April	$140
May	$134
June	$122
July	$131
August	$119
September	$117
October	$127
November	$141
December	$128

What guests think

At Pan Pacific Hanoi, travellers consistently praise the warm, professional service, satisfying breakfasts, and scenic lake and rooftop views, while noting the property and some rooms feel dated with occasional maintenance and cleanliness issues.

The location is convenient for visiting the Old Quarter yet slightly removed from its bustle, offering quieter lakeside surroundings. Facilities such as the Pacific Club Lounge, rooftop bar, gym, pool, and spa receive frequent compliments. Best for those who value amenities and quiet surroundings over brand-new rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many reviews highlight strong amenities including the Pacific Club Lounge, rooftop bar, and well-maintained gym, pool, and spa. Overall facilities feel well kept and add value to the stay.

Related guest reviews

10

Liudmila

Mar 30, 2025

·

Stayed 1 night

We stayed at this hotel for one night after our Halong Bay cruise, and it was a fantastic experience. The room was beautifully designed, offering a stunning panoramic view of the lake, which made our stay even more special. The spa and gym facilities were excellent, providing a relaxing and enjoyable way to unwind after our trip. One of the highlights was the rooftop bar, which had a great atmosphere—perfect for evening cocktails and even a lovely spot for an afternoon lunch. The only small downside is that the hotel is a bit far from the Old Quarter, but if you’re looking for a peaceful stay with great amenities, this is a wonderful choice. Would definitely recommend it for a relaxing and comfortable stay!

10

Dorthe

Jan 30, 2023

·

Stayed 1 night

I have stayed at the Pan Pacific 3 times within the past 2 weeks and will definitely be back. It is a beautiful modern hotel with wonderful facilities and staff. The gym & pool area is fantastic. The front desk manager Brian does an outstanding job, his friendly & professional demeanor will make any guest feel welcome. Thank you Brian.

10

Hakan

Mar 10, 2025

·

Stayed 1 night

gym pool yoga class

10

Jonathan

Aug 12, 2025

·

Stayed 3 nights

Great stay at the Pan Pacific. Fantastic friendly staff and great breakfast options. We also club access which was a nice touch. Good location for exploring Hanoi. Clean, spacious room as well.

10

Ryan

Aug 13, 2023

·

Stayed 3 nights

The staff was exceptionally helpful my stomach wasnt feeling so great and they gave us a free late check out which really was so nice. The property is amazing, the spa is lovely and all facilities are kept to a high standard of excellence

8

Raghav

Jan 10, 2023

·

Stayed 3 nights

A great hotel located away from all the hustle bustle of the old quarter, yet not too far away. It is easily accessible via public transport or if you are adventurous you could walk it passing through great neighborhoods. You will be find cafe's and a convenience store at a walkable distance. The Hotel has great amenities such as a fitness room, coffee shop, restaurant, rooftop bar etc.. The hotel somehow is pleasantly lively as you will find visitors walking in throughout the day. The property has well trained staff always ready to cater and pamper your needs, they are polite and friendly! The property over looks the lake and the city on the other side, and choosing a lake view room will make it a delight! However they do need to match the modern luxuries of a modern hotel in some area's such as the switch plates, electricity buttons & room amenities, not that is its bad or inconvenient but does give you a feeling of the early 2000's! Overall staying at this property was comfortable, relaxing and affordable!

6

takahisa

Dec 30, 2022

·

Stayed 19,356 nights

クラブラウンジ良かった

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10

Ronald

Nov 8, 2025

·

Stayed 2 nights

Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday.

10

David

Feb 26, 2023

·

Stayed 1 night

We were very pleased that we booked a club room as it meant we had all day access to the Pacific Club Lounge including helpful and friendly staff, and refreshments including breakfast, afternoon tea and evening meal.

10

Rick

May 7, 2025

·

Stayed 2 nights

Friendly staff. Great location . View from rooftop lounge was outstanding.

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Cleanliness

Cleanliness feedback is mixed: many guests find rooms and public areas clean or spotless, but several report soiled carpets, musty or foul odors, stray hairs, and occasional bathroom leaks or untidiness.

Related guest reviews

4

Jeannette

Apr 15, 2024

·

Stayed 1 night

The hotel overall is not bad however my room was not clean it look unkept. The carpet was dirty and the walls and feeling was dirty as well . The room smell like mold. We cancelled the next reservation we had for another day and change hotels

10

Kery Lashawn

Feb 27, 2023

·

This hotel was beautiful and clean! The rooms were spacious and the bathroom and shower were very nice! Staff were friendly as well.

10

Brian

Aug 18, 2025

·

Stayed 1 night

Very nice hotel, clean, comfortable, staff was amazing, highly recommend and definitely worth the price

8

JAIMEE

Dec 12, 2022

·

Stayed 12 nights

servicio y limpieza excelente

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8

Hung

Jan 14, 2023

·

Stayed 19,371 nights

The rest room in the lobby is stink and dirty! Please clean !

10

Jonathan

Aug 12, 2025

·

Stayed 3 nights

Great stay at the Pan Pacific. Fantastic friendly staff and great breakfast options. We also club access which was a nice touch. Good location for exploring Hanoi. Clean, spacious room as well.

8

Barbara

Feb 21, 2026

·

Stayed 3 nights

This is an older hotel and can use a tune up. Staff were great. Carpet in our room were soiled. Bathroom shower leaked and as a result the floor was covered with water when we stepped out. Location is good. Easy walking to the old quarter.

10

Ronald

Nov 8, 2025

·

Stayed 2 nights

Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday.

6

Thuy

Jul 29, 2025

·

Stayed 3 nights

The club level staff are friendly and nice. However, the club level rooms (2) that we booked were not updated. The bathroom are old and has a foul smell. We stayed here before and facility was up kept but now, the rooms are old and has foul smell.

10

Ifechukwu Pious

Mar 9, 2024

·

Stayed 2 nights

The hotel is extremely neat and beautiful. The only issue is that it's abit far from old quarter.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable with good lake or river views, but décor and bathrooms feel dated; some mention small rooms, weak or hard-to-control air conditioning, and maintenance issues.

Related guest reviews

8

Huseyin

May 9, 2025

·

Stayed 2 nights

Good location but little old No AC control bathrooms little old fashioned Teras bar is great Breakfast is very good

10

Deborah

Dec 7, 2024

·

Stayed 3 nights

Room was a little outdated with old furniture but the view of the river made up for it .

10

Jonathan

Aug 12, 2025

·

Stayed 3 nights

Great stay at the Pan Pacific. Fantastic friendly staff and great breakfast options. We also club access which was a nice touch. Good location for exploring Hanoi. Clean, spacious room as well.

6

Aiden

May 4, 2025

·

Stayed 1 night

I'd say extremely over priced for a mediocre room that they call suit!

6

Qi

Aug 14, 2025

·

Stayed 3 nights

部屋が少し小さいです。

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8

Barbara

Feb 21, 2026

·

Stayed 3 nights

This is an older hotel and can use a tune up. Staff were great. Carpet in our room were soiled. Bathroom shower leaked and as a result the floor was covered with water when we stepped out. Location is good. Easy walking to the old quarter.

10

Ronald

Nov 8, 2025

·

Stayed 2 nights

Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday.

2

parisa

Apr 21, 2025

·

Stayed 1 night

Too old

8

Gilbert

May 5, 2025

·

Stayed 4 nights

A good hotel but air conditioning old and breakfast room too small.

10

Bella

Feb 3, 2025

·

Stayed 1 night

Great stay. I like the lakeview room, the glass lakeview lift. Breakfast is with a big range of different foods from Western to Asia. I had a chicken Pho, some bacon and a lot of different fruits. They are all tasty. The service is another strong point, from welcome bellman to Reception and Housekeeping. All are friendly and professional. The amenities inside bathoom are a bit old but function well. Bedroom with comfy mattress ans pillows We will be back

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AI-generated summary based on recent guest reviews

Service

Service is widely praised for being friendly, professional, and responsive across the hotel and club lounge. A few reviews note inconsistent friendliness or perceived unequal treatment.

Related guest reviews

10

Norman

Sep 28, 2024

·

Stayed 1 night

Great service from all the staff the moment we step into the hotel. Check in was super smooth and the room that we had is comfortable and well appointed. Special shout out to Ms Mia from the Pacific Lounge. She can converse very well and is very pleasant, making us feel at home and comfortable.

8

Kevin

Nov 14, 2025

·

Stayed 3 nights

Good breakfasts. Nice staff. Good location.

10

MANH

Jan 12, 2024

·

Stayed 1 night

Great service

10

OTAVIO HENRIQUE MAGRIN

Nov 16, 2024

·

Stayed 3 nights

It was perfect. The staff are very polite and helpful. The restaurant staff are very attentive and polite. The front desk staff are very helpful and attentive. I have nothing to complain about the hotel.

8

Tony L.

Oct 31, 2025

·

Stayed 4 nights

Staff awesome, food buffet excellent, neighborhood good.

2

Gina

Jun 25, 2025

·

Stayed 3 nights

It feels like the staff only care about foreign guests and treat them better, while Vietnamese guests are not given the same attention or respect.

10

SHIGEKO

Jan 7, 2025

·

Stayed 2 nights

フロントも親切ですし、夜中チェックインした後部屋のブレーカーがダウンして真っ暗になり途方にくれていましたが、すぐに修理に駆けつけて下さり助かりました。レストラン予約変更も迅速かつ正確。 GRUBの目的地変更もしてくださりと何事も臨機応変な対応ありがとうございました。

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10

Ronald

Nov 8, 2025

·

Stayed 2 nights

Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday.

10

John

Dec 18, 2024

·

Stayed 7 nights

Such great attention to detail. Responsive staff. Impeccable.

10

Rick

May 7, 2025

·

Stayed 2 nights

Friendly staff. Great location . View from rooftop lounge was outstanding.

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AI-generated summary based on recent guest reviews

Location

The location is convenient for reaching the Old Quarter and attractions while staying away from the busiest streets, offering calmer lakeside surroundings. Several guests note it is a bit removed from the center.

Related guest reviews

8

Jeonga

Jun 23, 2025

·

Stayed 1 night

Good location.

10

Liudmila

Mar 30, 2025

·

Stayed 1 night

We stayed at this hotel for one night after our Halong Bay cruise, and it was a fantastic experience. The room was beautifully designed, offering a stunning panoramic view of the lake, which made our stay even more special. The spa and gym facilities were excellent, providing a relaxing and enjoyable way to unwind after our trip. One of the highlights was the rooftop bar, which had a great atmosphere—perfect for evening cocktails and even a lovely spot for an afternoon lunch. The only small downside is that the hotel is a bit far from the Old Quarter, but if you’re looking for a peaceful stay with great amenities, this is a wonderful choice. Would definitely recommend it for a relaxing and comfortable stay!

8

Kevin

Nov 14, 2025

·

Stayed 3 nights

Good breakfasts. Nice staff. Good location.

8

Tony L.

Oct 31, 2025

·

Stayed 4 nights

Staff awesome, food buffet excellent, neighborhood good.

10

Linda

Dec 24, 2022

·

Stayed 19,345 nights

Good location and beautiful view of lake

10

Trung

Oct 10, 2023

·

Stayed 1 night

Staffs were polite and professional. The area is a short distance from a lot of attraction. We enjoyed our quiet and private stay there

8

Mini

Mar 12, 2023

·

Stayed 3 nights

Very clean hotel and good amenities. Great breakfast. It is a bit far from sight-seeing. Best if you want quiet spot outside city center. Rooms very nice but warm, hard to control AC. Next time I would stay closer to center.

8

Raghav

Jan 10, 2023

·

Stayed 3 nights

A great hotel located away from all the hustle bustle of the old quarter, yet not too far away. It is easily accessible via public transport or if you are adventurous you could walk it passing through great neighborhoods. You will be find cafe's and a convenience store at a walkable distance. The Hotel has great amenities such as a fitness room, coffee shop, restaurant, rooftop bar etc.. The hotel somehow is pleasantly lively as you will find visitors walking in throughout the day. The property has well trained staff always ready to cater and pamper your needs, they are polite and friendly! The property over looks the lake and the city on the other side, and choosing a lake view room will make it a delight! However they do need to match the modern luxuries of a modern hotel in some area's such as the switch plates, electricity buttons & room amenities, not that is its bad or inconvenient but does give you a feeling of the early 2000's! Overall staying at this property was comfortable, relaxing and affordable!

8

Barbara

Feb 21, 2026

·

Stayed 3 nights

This is an older hotel and can use a tune up. Staff were great. Carpet in our room were soiled. Bathroom shower leaked and as a result the floor was covered with water when we stepped out. Location is good. Easy walking to the old quarter.

10

ANDRES

May 2, 2025

·

Stayed 1 night

Location is great. Close enough to the old quarter, but out of the chaos. Hotel staff is great. Excellent breakfast.

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Dining

Breakfast is frequently praised for quality and variety, and lounge food and buffets receive positive comments. Some guests found the breakfast room crowded or takeaway orders not ready, and a few suggest improving options.

Related guest reviews

8

AKIMASA

Sep 13, 2024

·

Stayed 3 nights

I ordered breakfast to take out, but it wasn't ready when I checked out.

10

Thierry

Nov 23, 2025

·

Stayed 8 nights

Habitacion l’impia, personal súper profesional Comida de primera calidad

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8

Huseyin

May 9, 2025

·

Stayed 2 nights

Good location but little old No AC control bathrooms little old fashioned Teras bar is great Breakfast is very good

10

Hemal

Aug 5, 2024

·

Stayed 2 nights

We stayed at the hotel for only around 12-13 hours. But it was a good stay. Breakfast and dinner was great.

8

Mainul

Aug 19, 2023

·

Stayed 4 nights

Price reasonable good break fast

8

Kevin

Nov 14, 2025

·

Stayed 3 nights

Good breakfasts. Nice staff. Good location.

8

Tony L.

Oct 31, 2025

·

Stayed 4 nights

Staff awesome, food buffet excellent, neighborhood good.

8

Gilbert

May 5, 2025

·

Stayed 4 nights

A good hotel but air conditioning old and breakfast room too small.

10

David

Feb 26, 2023

·

Stayed 1 night

We were very pleased that we booked a club room as it meant we had all day access to the Pacific Club Lounge including helpful and friendly staff, and refreshments including breakfast, afternoon tea and evening meal.

10

ANDRES

May 2, 2025

·

Stayed 1 night

Location is great. Close enough to the old quarter, but out of the chaos. Hotel staff is great. Excellent breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $131	2 $130	3 $130
4 $130	5 $130	6 $129	7 $126	8 $128	9 $129	10 $135
11 $150	12 $167	13 $193	14 $158	15 $142	16 $121	17 $117
18 $124	19 $129	20 $138	21 $141	22 $141	23 $163	24 $152
25 $152	26 $72	27 $159	28 $160	29 $161	30 $158	31 $165

Su	Mo	Tu	We	Th	Fr	Sa
1 $131	2 $133	3 $141	4 $140	5 $138	6 $119	7 $122
8 $125	9 $141	10 $170	11 $170	12 $161	13 $160	14 $142
15 $131	16 $141	17 $141	18 $203	19 $202	20 $142	21 $160
22 $161	23 $138	24 $161	25 $139	26 $133	27 $133	28 $142
29 $124	30 $123

Pan Pacific Hanoi

Prices for Pan Pacific Hanoi

Monthly average prices

About this property

Location

Room options

Deluxe King Or Twin Room

One Bedroom Executive Serviced Suites

Club Room

Studio Balcony Suite

Premier Suite

Deluxe King Or Twin Room, Lake View

Premier Room, Lake View

One Bedroom Premier Serviced Suites

Pacific Club Lakeview King

One Bedroom Deluxe Serviced Suite

Studio Suite, 1 King Bed

Executive Suite

Guest reviews of Pan Pacific Hanoi

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Pan Pacific Hanoi

Prices for upcoming dates