Is parking available at the property?

Yes, parking is available on-site. It is uncovered and is free of charge.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 9 AM for a fee of approximately VND 334530 for adults and VND 167265 for children.

Does the property allow pets?

Yes, pets are allowed with a maximum of 2 pets per room, each weighing less than 22 lbs. A pet fee of VND 577500 per pet, per night applies. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of VND 2154600 per vehicle for a roundtrip, accommodating up to 5 passengers. Guests must contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, and guests are encouraged to inquire directly for detailed information.

Where is the property located in relation to key landmarks?

The property is situated in the heart of Hanoi, within a 15-minute walk of Hoan Kiem Lake and St. Joseph's Cathedral. It is approximately 1.1 miles from Ho Chi Minh Mausoleum and 1.2 miles from Hanoi Old Town Night Market.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests. The pool is seasonal and operational hours may vary.

What are the policies for guests staying with children?

Children are welcome at the property. One child aged 5 years old or younger can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of VND 850500 per night. Free cribs are available upon request. Advance request or confirmation may be required for both.

Somerset Grand Hanoi - Luxury Apartments in Vietnam

What guests think

Across numerous reviews, Somerset Grand Hanoi is praised for spacious apartment-style rooms with kitchens and washers, a convenient location, and friendly staff, while recurring drawbacks include dated decor, stained carpets or musty smells, and street noise from poorly sealed windows.

Families appreciate the extensive facilities, including a pool, sauna and steam rooms, gym, tennis and table tennis, billiards, a playground, and the on-site supermarket and restaurants. Service is frequently described as helpful, with swift fixes and thoughtful touches such as birthday cakes, luggage storage, and smooth airport transfers. Apartments suit families and groups, offering multiple bedrooms and living areas, with good views on higher floors. Overall, travellers seeking space and family-friendly amenities tend to leave satisfied.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews highlight a large pool, sauna/steam rooms, a well-equipped gym, tennis and table tennis, billiards, kids' play areas, and an on-site supermarket, cafes and a sports bar.

Related guest reviews

10

Alana

Jan 22, 2025

·

Stayed 5 nights

Property is very clean, the staff are friendly and helpful. Breakfast has a good choice of food. The hotel is located close to eateries and attractions. The pool was too cold to use, but the playground, tennis court, gym and steam room were all in good condition.

10

eri

Aug 21, 2025

·

Stayed 4 nights

部屋は広くて洗濯機もあり、ホテルにはプール・卓球・ビリヤード、スーパー(7:00-22:00)もあり満足でした。洗剤は持参しましたが、ホテルにもついていました。水はタンク（？常温ウォーターサーバー的なもの）があるので、水筒や空のペットボトルを持っていくことをお勧めします。暑いので家族４人分毎日洗濯できたのがとても良かったです。朝食ビュッフェも１度だけ食べましたがとてもおいしかったです。

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10

Martin August

Jul 13, 2024

·

Stayed 3 nights

Boede i en Executive lejlighed med 2 soveværelser. Vi boede i 1704 og havde en fantastisk udsigt og værelset var pænt og rent og god udstyret. Der var fine faciliteter med pool, bordtennis og tennis. Derudover lidt underholdning, som vi ikke deltog i.

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10

KHOA

Sep 26, 2025

·

Stayed 5 nights

The staff were very friendly and helpful. The hotel was spacious and has all the amenities we need especially the sauna n swimming pool. Will stay here again on our next visit to Hanoi

10

Simon

Apr 13, 2025

·

Stayed 6 nights

Excellent place to stay with kids out of the hustle of the old quarter. Large pool area, table tennis pool and spacious rooms. Location only a short walk or taxi from prominent spots. Pick up drop off from airport was aldo excellent. Pool and dining staff excellent and always interacted with the kids.

10

Sharon

Apr 16, 2023

·

Stayed 9 nights

It was very convenient to have a pool and restaurant onsite

10

Christina

Sep 20, 2024

·

Stayed 3 nights

Excellent hotel! Big rooms with all amenities. We stayed in the 2 bedroom apartment which had a seperate kitchen with dishwasher and washing machine. Excellent breakfast with lots of seating. Restaurant also provides great lunch and dinner options. Great sports bar that showed the AFL and other international sports. Facilities were excellent - large pool with 2 smaller jacuzzis. Gym, sauna and steam and steam room, plus pool table and kids playground area. Walking distance to many attractions but also a cheap Grab ride. A grocery store downstairs plus 2 restaurants, hairdresser, chiropractor and specialty shops. We stayed here during Typhoin Yagi where we felt safe and well looked after by hotel staff. We loved our stay and would 100% stay again.

10

Mineko

Oct 15, 2024

·

Stayed 4 nights

旧市街は騒々しく眠れないが、ここなら落ち着きがあり、広々としていて、快適❗️スタッフは親切。プールやテニスコート､卓球台があるのも嬉しい‼️

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10

Raynold

Oct 17, 2024

·

Stayed 13 nights

The hotel is amazing for families. The table tennis and pool, and billiards is great for downtime each day. The two for one cocktails by the pool are a must too. Our room was tired with a patchy paint job, and poor natural lighting, otherwise it was perfect. It was super clean - we were very comfortable.

10

Trung

Oct 15, 2024

·

Stayed 4 nights

It is more like a luxury apartment with a full kitchen and a washing machine. I like the pool and the sauna facilities. It is in a location that has many eateries and is very close to the Hanoi old quarters.

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Cleanliness

Most guests report clean apartments and public areas, but recurring notes include stained or aging carpets and occasional odors or tired bathroom grout.

Related guest reviews

8

Christina

Oct 18, 2023

·

Stayed 1 night

Great value for money. Clean, spacious apartment (older) with full kitchen, which was appreciated. The air cons were older and one was making noise that might bother some guests. They didn't fix it during my stay. Food in the restaurant was average.

10

Siu Hung

Dec 19, 2024

·

Stayed 5 nights

The room is spacious and the view is very beautiful. The sink in kitchen got some smell.

6

Dennis Vu

Jul 11, 2025

·

Stayed 3 nights

Vi var 7 personer på tur. Store rom, men veldig nedslitt hotel. Gammel tepper i rommene, teppene hadde mange flekker. Dette gjorde at vi ikke trivdes i det hele tatt. På noen av bildet vi så før vi bestilte var uten tepper. Føler oss litt lurt. Personal var meget hyggelig og ytet god service.

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10

Andrew

Aug 19, 2025

·

Stayed 3 nights

The property was clean and nice . Lots of space for families close to all the places we wanted to go to. Good customer service

10

yu

Aug 28, 2025

·

Stayed 3 nights

市街が汚くて不安でしたが、ホテルはとても清潔できれいで安心して過ごせました。

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10

Ng Thian

Jan 23, 2023

·

Stayed 5 nights

Clean n spacious Apartment n convenient location

8

Emma

Apr 8, 2023

·

Stayed 4 nights

Good location, clean and comfortable, close to everything

8

ANAND

Mar 9, 2025

·

Stayed 2 nights

Pros: Large and comfortable room. Great for a family to spread out and have a baby sleep in another room. Friendly staff. Decent location with lots of eating options near by. Comfortable and functional room. Cons: The hotel and room just looked a bit dated and tatty. A bit or repainting and cleaning the bathroom tiles would help.

10

Nathan

Jul 23, 2025

·

Stayed 4 nights

The property is very clean, and two-bedroom apartment we stayed in was very spacious. There’s a large living room and dining area, and a well equipped kitchen. The staff at the sonerset are second to none. Everyone is so nice and helpful. We would definitely stay here again.

8

Jung Ah

Jan 1, 2025

·

Stayed 3 nights

시설이 낡은편이었으나 청소상태는 좋았어요..모든 직원분들 친절하셨고 생일이라고 챙겨주신 케익은 정말 감동이었어요..

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Rooms

Apartments are very spacious with full kitchens and in-unit washers/dryers, ideal for families or groups; higher floors offer good views. Decor feels dated and some rooms experience street noise due to weak window sealing; Wi-Fi can be unreliable in spots.

Related guest reviews

8

Lynne

Apr 21, 2025

·

Stayed 3 nights

This property was in a great location with lots of options activities and food options neat by. However the rooms are very dated and need to be modernised, but for the price great stay. Room was quiet, clean and spacious.

10

James

Apr 20, 2025

·

Stayed 4 nights

We stayed as a family and loved the apartment size. Also convenient to have a kitchen.

8

Thayer

Dec 30, 2023

·

Stayed 3 nights

Windows not sound proofed

10

Trevor

Jan 11, 2025

·

Stayed 1 night

Wonderful stay at spacious 2BR serviced apartment in a convenient location in Hanoi. They even had a small birthday cake waiting for me in the refrigerator :-) The front desk staff were friendly and helpful, and stored our large luggage for us while we left for an overnight trip to Ha Long Bay. The beds are comfortable, the views are spectacular, and the apartment is very spacious. Walking distance to Hoan Kiem Lake, Old Quarter, Military Museum, HCM Mausoleum, and tons of restaurants and bars. Cant wait to stay in Somerset Grand Hanoi again!

6

Tau Chuin

Jan 13, 2025

·

Stayed 4 nights

The hotel windows were in very bad conditions and not sealed properly allowing lots of street noise coming in. Our room hot showers were also not functioning properly and hardly had any hot water.

10

tuanh

Dec 11, 2023

·

Stayed 3 nights

Room is spacious I like the washer&dryer in the kitchen

8

Michelle

Mar 14, 2024

·

The guest rooms are very spacious and great if you have multiple travelers requiring more than 1 guest room. It is quite worn out with time, but is still in a good condition for a couple nights stay. It is around 3-5 minutes walk if you need some local food and coffee. Otherwise you are just at the edge of the Old Quarter, and within a 10 minute walk to St Joseph Cathedral. Ride hail is easily available and can bring you to the Old Quarter within 5 minutes and West Lake within 10-15 minutes ride away. I would say this service apartment is conveniently located but away from the craziness of the Old Quarter.

10

David

Oct 4, 2025

·

Stayed 4 nights

large comfortable rooms, spearate bedroom, big work table Internet poor kept dropping out Room 2209 had to go to the residents lounge to get decent signal

6

Rosalie

Dec 25, 2024

·

Stayed 4 nights

This hotel is 30 years old. Very spacious family room with 2 bedrooms, but it is pretty worn out. We stayed on the 10th floor, and we could still hear the loud traffic noises from the streets. Also, there are no frames for the windows. It is extremely dangerous if you have children.

8

Staly

Jan 8, 2026

·

Stayed 3 nights

The staff was great and responsive, with great communication and timely service. The room itself was very large and spacious and good enough for our large group. The room definitely showed a bit of wear and tear, but nothing bad for the price. Our bidet didn't work immediately but once we told the desk, they fixed it very quickly. Location was convenient for calling Grab to most of the more bustling locations, like the Old Quarter. Building has a large convenience store and coffee shop on the ground floor that was pretty convenient.

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Service

Service is consistently friendly and helpful, with quick maintenance responses, smooth check-in/out, and support for airport transfers, luggage storage and transport bookings.

Related guest reviews

10

Yung

Jun 22, 2024

·

Stayed 4 nights

This property was perfect for us. The apartment was big with a washer/dryer which we love so much when in Vietnam. No words can explain how amazing the staffs were. Extraordinary service.

10

Archit

Sep 28, 2024

·

Stayed 2 nights

Fantastic property. And even better service. Housekeeping was kind enough to help us at all odd hours. 10/10.

10

An

Jun 22, 2025

·

Stayed 4 nights

Front desk, door man are super

10

Trevor

Jan 11, 2025

·

Stayed 1 night

Wonderful stay at spacious 2BR serviced apartment in a convenient location in Hanoi. They even had a small birthday cake waiting for me in the refrigerator :-) The front desk staff were friendly and helpful, and stored our large luggage for us while we left for an overnight trip to Ha Long Bay. The beds are comfortable, the views are spectacular, and the apartment is very spacious. Walking distance to Hoan Kiem Lake, Old Quarter, Military Museum, HCM Mausoleum, and tons of restaurants and bars. Cant wait to stay in Somerset Grand Hanoi again!

10

Emilia

Aug 9, 2023

·

Stayed 2 nights

Somerset Grand Hanoi was an excellent place to stay for our first two nights in Hanoi. Our two bedroom, two bathroom apartment was spacious, comfortable, and very clean. I loved having a washing machine available! Blaine received us on our first night and I was able to reach him easily when I couldn't locate our driver at the airport right away. I was also glad that I organized a car through the hotel to pick us up from the airport, especially after such a long flight. Highly recommend this hotel!

10

James

Aug 25, 2024

·

Stayed 4 nights

Lovely staff

8

Vivian

Sep 9, 2025

·

Stayed 3 nights

Two bedroom flat suitable to travel with family, good location , walkable to pho around the corner which was good. Service was expected and busy hotel with many visitors. Doormen helps to open car doors and communicate with car grab drivers. Helpful to store luggage before check in available

10

Erin

Jul 8, 2023

·

Stayed 7 nights

Reasonable cost for an apartment-like hotel suite near the Old Quarter. Friendly staff, very clean rooms.

10

Jon

Aug 10, 2024

·

Stayed 3 nights

Great service

8

Staly

Jan 8, 2026

·

Stayed 3 nights

The staff was great and responsive, with great communication and timely service. The room itself was very large and spacious and good enough for our large group. The room definitely showed a bit of wear and tear, but nothing bad for the price. Our bidet didn't work immediately but once we told the desk, they fixed it very quickly. Location was convenient for calling Grab to most of the more bustling locations, like the Old Quarter. Building has a large convenience store and coffee shop on the ground floor that was pretty convenient.

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Location

Convenient base within walking distance of the Old Quarter, Hoan Kiem Lake, Train Street and many eateries, with easy Grab access. Some traffic or hospital noise is mentioned, so higher floors are preferred.

Related guest reviews

10

Anshul

Nov 4, 2024

·

Stayed 1 night

Great stay in a great location! Go for it

10

Yong-Long

Jan 20, 2025

·

Stayed 4 nights

Location next to Hao Lo Prison and it's walking distance to many things like train street, Hoan Kiem Lake, Ho Chi Minh Mosoleum, Imperial Citadel, temple of literature etc. if you don't mind up to 15minute walk. You can hear some stret traffic. Was particularly bad when Vietnam won the ASEAN world cup against Thailand... Obviously good if you wanted to party in the streets with the locals.

10

Trevor

Jan 11, 2025

·

Stayed 1 night

Wonderful stay at spacious 2BR serviced apartment in a convenient location in Hanoi. They even had a small birthday cake waiting for me in the refrigerator :-) The front desk staff were friendly and helpful, and stored our large luggage for us while we left for an overnight trip to Ha Long Bay. The beds are comfortable, the views are spectacular, and the apartment is very spacious. Walking distance to Hoan Kiem Lake, Old Quarter, Military Museum, HCM Mausoleum, and tons of restaurants and bars. Cant wait to stay in Somerset Grand Hanoi again!

10

Hoang

Mar 17, 2025

·

Stayed 3 nights

Great location; easy to get around, many restaurants in the area. Definitely will stay again when coming back to Ha Noi.

8

Emma

Apr 8, 2023

·

Stayed 4 nights

Good location, clean and comfortable, close to everything

10

Thomas

Mar 18, 2025

·

Stayed 6 nights

Tolle Lage. Sehenswürdigkeiten sind zu Fuß erreichbar.

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10

David

Feb 25, 2023

·

Stayed 4 nights

The Somerset was near a lot of major attractions. We were able to walk everywhere. Many restaurants and cafés in the area.

8

Michelle

Mar 14, 2024

·

The guest rooms are very spacious and great if you have multiple travelers requiring more than 1 guest room. It is quite worn out with time, but is still in a good condition for a couple nights stay. It is around 3-5 minutes walk if you need some local food and coffee. Otherwise you are just at the edge of the Old Quarter, and within a 10 minute walk to St Joseph Cathedral. Ride hail is easily available and can bring you to the Old Quarter within 5 minutes and West Lake within 10-15 minutes ride away. I would say this service apartment is conveniently located but away from the craziness of the Old Quarter.

10

Johnathon

Jul 17, 2025

·

Stayed 7 nights

Excellent, hospitable Hotel from the get-go. When we arrived, late, frazzled from a delayed flight we were met with a host that provided calm and a warm welcome that we really needed. The following day we soaked up Hanoi and Somerset couldn't be better located. Amazing food stalls, world class coffee and historic sites all within walking distance. A big recommend from all our family, Somerset Hotel was a big reason why we fell in love with Hanoi City, we can't wait to come back!

8

Staly

Jan 8, 2026

·

Stayed 3 nights

The staff was great and responsive, with great communication and timely service. The room itself was very large and spacious and good enough for our large group. The room definitely showed a bit of wear and tear, but nothing bad for the price. Our bidet didn't work immediately but once we told the desk, they fixed it very quickly. Location was convenient for calling Grab to most of the more bustling locations, like the Old Quarter. Building has a large convenience store and coffee shop on the ground floor that was pretty convenient.

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Dining

On-site breakfast and restaurants receive generally positive comments, and guests note a sports bar and poolside service; several enjoyed food quality. Others found breakfast average or limited.

Related guest reviews

8

Christina

Oct 18, 2023

·

Stayed 1 night

Great value for money. Clean, spacious apartment (older) with full kitchen, which was appreciated. The air cons were older and one was making noise that might bother some guests. They didn't fix it during my stay. Food in the restaurant was average.

10

safrina

Aug 20, 2025

·

Stayed 4 nights

Fijne appartement met zwembad. Vriendelijk personeel. Lokale winkels op loopafstand. Supermarkt en restaurants in het hotel. Zeker een aanrader

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10

Alana

Jan 22, 2025

·

Stayed 5 nights

Property is very clean, the staff are friendly and helpful. Breakfast has a good choice of food. The hotel is located close to eateries and attractions. The pool was too cold to use, but the playground, tennis court, gym and steam room were all in good condition.

10

GAEUN

Sep 25, 2023

·

Stayed 3 nights

3박4일 가족여행으로 방문했습니다! 시설은 솔직히 사진과 다르게 조금 노후화되어있었어요. 조식은 규모가 작아서 놀랬고.. 그닥 추천하지 않습니다..주변에 워낙 맛집이 많아서요.. 1번만 먹어보고 추가로 드시는걸 추천해요. 위치도 거의 시내와 가까워서 걸어서 10분~15분이면 여기저기 돌아다닐수있고요~ 무엇보다 직원분들이 너무 친절해서 가장좋았습니다~ 프론트에서 환전도 가능하고, 체크아웃 후 짐보관도 가능하고, 밤 9시까지 4층 샤워장도 이용가능하다고 했습니당ㅎㅎ저희도 이용하려했는데 땀이 많이 안났어서 그냥 짐보관만 했네여ㅎㅎㅎ 공항으로 가는 택시가 안와서 불안해하고있는데 로비 직원분이 해결해주려고 노력해주셔서 감동이였습니다..아무튼 하노이 좋아요ㅠㅠ

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10

eri

Aug 21, 2025

·

Stayed 4 nights

部屋は広くて洗濯機もあり、ホテルにはプール・卓球・ビリヤード、スーパー(7:00-22:00)もあり満足でした。洗剤は持参しましたが、ホテルにもついていました。水はタンク（？常温ウォーターサーバー的なもの）があるので、水筒や空のペットボトルを持っていくことをお勧めします。暑いので家族４人分毎日洗濯できたのがとても良かったです。朝食ビュッフェも１度だけ食べましたがとてもおいしかったです。

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10

Yejin

Apr 30, 2024

·

Stayed 1 night

친절했고 깨끗했습니다. 편안하게 잘 지냈고 특히 다이닝 옵션이 좋아 가족단위 머물기에 최적화된 숙소라 생각됩니다. 하노이에 온다면 다시 머물꺼에요.

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10

Sharon

Apr 16, 2023

·

Stayed 9 nights

It was very convenient to have a pool and restaurant onsite

10

Christina

Sep 20, 2024

·

Stayed 3 nights

Excellent hotel! Big rooms with all amenities. We stayed in the 2 bedroom apartment which had a seperate kitchen with dishwasher and washing machine. Excellent breakfast with lots of seating. Restaurant also provides great lunch and dinner options. Great sports bar that showed the AFL and other international sports. Facilities were excellent - large pool with 2 smaller jacuzzis. Gym, sauna and steam and steam room, plus pool table and kids playground area. Walking distance to many attractions but also a cheap Grab ride. A grocery store downstairs plus 2 restaurants, hairdresser, chiropractor and specialty shops. We stayed here during Typhoin Yagi where we felt safe and well looked after by hotel staff. We loved our stay and would 100% stay again.

10

Raynold

Oct 17, 2024

·

Stayed 13 nights

The hotel is amazing for families. The table tennis and pool, and billiards is great for downtime each day. The two for one cocktails by the pool are a must too. Our room was tired with a patchy paint job, and poor natural lighting, otherwise it was perfect. It was super clean - we were very comfortable.

10

Hoa

Sep 12, 2024

·

Stayed 2 nights

Spacious room good services food is excellent

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $140	2 $186	3 $199
4 $153	5 $153	6 $157	7 $155	8 $162	9 $182	10 $182
11 $157	12 $139	13 $161	14 $169	15 $184	16 $162	17 $143
18 $143	19 $133	20 $133	21 $143	22 $143	23 $141	24 $142
25 $140	26 $151	27 $151	28 $161	29 $168	30 $168	31 $156

Somerset Grand Hanoi

About this property

Location

Room options

Deluxe Room, 2 Bedrooms

Deluxe Room, 3 Bedrooms

Premier Twin Room, 1 Bedroom

Premier Room, 2 Bedrooms

Executive Room, 1 Bedroom

Executive Room, 3 Bedrooms

Executive Room, 2 Bedrooms

Guest reviews of Somerset Grand Hanoi

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Somerset Grand Hanoi

Considering this hotel for your Hanoi trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30 $119