Name: Crowne Plaza Harrogate by IHG
Address: Kings Road, Harrogate City Centre, Harrogate, England, United Kingdom, Harrogate, North Yorkshire, GB
Price range: US$55–US$364 per night
Rating: 8.65

What guests think

At Crowne Plaza Harrogate by IHG, travellers praise the friendly staff, central walkable location near the convention centre, and comfortable rooms with large beds, while recurring drawbacks include weak shower pressure on higher floors, visible refurbishment works, and busy breakfasts.

Underground parking is convenient, though paid and occasionally hard to locate on arrival. Cleanliness is usually solid, but multiple guests mention stained carpets or lapses in bathroom and towel upkeep. Expect a comfortable, well-located base with welcoming service and a few maintenance and peak-time service hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site underground parking is convenient but paid and can be tricky to find; several note good club lounge access, while the gym feels small. Lifts can be slow at busy times, the bar is pricey, and ongoing exterior works are visible; EV chargers were unreliable for some.

Related guest reviews

2

Robert

21 Feb 2025

·

Stayed 1 night

Got there to find the 2 EV chargers advertised weren’t working Complained to receptionist to be told hadn’t worked for a while and not due to be repaired for months We only had a couple of miles Explained this and was told not their problem as from a third party, Nightmare place

10

Richard

24 Apr 2025

·

Stayed 1 night

Nice hotel close to town centre with easy access to local amenities. Clean room with huge comfortable bed, fridge with complimentary bottled water& tea and coffee making facilities. Good quality breakfast selection & nice bar area. Onsite carpark £12 per 24hrs

8

James

10 May 2025

·

Stayed 1 night

Large hotel, good location. When it’s busy there can be a long wait for the lifts

10

Robert

12 Sept 2025

·

Stayed 1 night

Efficient informative check in, room clean and tidy comfy bed, great view from the room on the 8th floor. Handy underground car park reasonably priced too.

8

Kelly

14 Aug 2025

·

Stayed 1 night

Great hotel for the night.Parking not easy to find on arriving to hotel .

10

Donna

4 Oct 2025

·

Stayed 2 nights

Gorgeous hotel made better by being able to use the Club Lounge during our stay.

10

Dave

23 Feb 2025

·

Stayed 3 nights

Parking on site safe and secure,lifts from car park into the hotel,staff very welcoming,rooms clean and comfortable with very good heating and air-conditioning. The hotel is nicely located for places to eat,drink and shop,fantastic hotel.

8

Amanda

6 May 2024

·

Stayed 2 nights

Great location. Comfortable hotel with good facilities. Breakfast choice was good. Check in staff helpful and friendly. Bar was expensive.

8

Robert

16 Oct 2025

·

Stayed 2 nights

Well used property but clean and still acceptable. Car park underneath building is discounted to £12 per night. Room was ok but breakfast was a shambles with lack of staff and no real organisation albeit the food was good. Had to wait for a table and food/plates etc to be replenished on both days of our stay and all staff were showing the pressure with no one smiling or enjoying being there. Probably won’t be back again.

8

Colin

17 Feb 2025

·

Stayed 1 night

Nice hotel with good parking. Gym far too small with limited equipment

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Cleanliness

Rooms and public areas are often described as clean, but several guests report stained carpets and occasional housekeeping lapses, including poorly cleaned bathrooms or towels.

Related guest reviews

10

Steve

17 Nov 2025

·

Stayed 2 nights

Clean spacious room. Check-in staff very polite and friendly cleaning staff. Good breakfast, good location.

8

Paul

8 Jul 2024

·

Stayed 1 night

Check in time was painful, only two staff at reception must have waited at least 20 minutes. Reported on check out poor housekeeping standards with stains on the carpet, a cocktail stick left on the floor, only 1pr of slippers and no sugar. Very disappointed indeed.

10

Daniel

11 Sept 2025

·

Stayed 4 nights

This is an exceĺlent hotel which is well located for the town centre. The entrance to the carpark can be difficult to find as it shares its entrance with the conference centre. Once in there are lots of carparking spaces. The staff were excellent throughout our stay. Our room was on the eighth floor room 815 and was very comfortable.The only slight annoyance was a mark/stain on the carpet at the foot of the bed, which looked like it had been there for some time. I would not expect this in this standard of hotel. Everything else was excellent including the breakfast which was served in a very nice dining room. Enjoyed our stay.

10

Nicola

4 Apr 2025

·

Stayed 2 nights

Lovely stay at this hotel which is conveniently situated to get around Harrogate on foot. Good parking under the hotel too. Credit to the cleaning staff who do a great job keeping rooms to a high standard!

4

David

7 Sept 2025

·

Stayed 2 nights

Overall, this a decent in hotel but the cleaning staff are clearly letting it down. When going for a shower on the day we arrived we tried to use the rolled up rubber bath mat only to find it had several smears of excrement on it. The very fact that a cleaner rolled it up and didn't address it is beyond belief. We complained and they immediately replaced it. After night 1, we went out and returned mid afternoon and noticed the cleaners had been in. Before we left in the morning we had left our towels on the floor expecting them to be changed. It was clear they had just hung them back up. Bed wasn't made and some rubbish next to the bin wasn't removed. Really not what we expect from a Crowne Plaza or any hotel for that matter. On a positive note everything else was really good but they have to get the cleaning standards improved.

8

Dawn

23 Aug 2025

·

Stayed 2 nights

Hotel is in good location. Check in was very smooth and helpful! Breakfast was fantastic with good selection and great service ftom gabriel.The only thing taht let this hotel down was the room. The bathroom was not very clean at all, white towels were all stained and stains all over the carpet. Compared to other IHG hotel tooms this was poor.

8

Kevin

13 Nov 2025

·

Stayed 2 nights

Clean

6

Karen

3 Apr 2025

·

Stayed 3 nights

We have always loved staying at the Crowne Plaza in Harrogate but not this time. The first room allocated had badly stained carpets which need a thorough cleaning. Moved to another room which was marginally better. There is a lot of maintenance work going on. All of the windows on one side are mesh covered which means you can't open the window in a room which is extremely hot. I barely slept due to the heat. Repairs above our room meant constant hammering and noise. Complained to reception for a second time and was given an apology and one complimentary drink voucher each. Breakfast was superb as always, reception area well maintained. For £350 a very disappointing stay with inadequate attention to our disappointment. Not good enough for a four star hotel where we have had many happy stats in the past. We shall go elsewhere next time.

6

Danielle

26 Jun 2024

·

Stayed 1 night

We had a choice on arrival of 2 rooms. when we got to our room there was a big red stain on the carpet, the side in the bathroom wasn't clean, the bath tap dripped all night and the dressing gowns were very old, worn and had holes in. Not very comfortable at all. The breakfast in the morning was lovely and the gentlemen in the restaurant were very polite. The bar area looked lovely. Just the actual room we stayed in was disappointing

8

JACKSON

24 May 2024

·

Stayed 1 night

Bathroom not cleaned,but staff tried to put things right but as only there for 1 night no point. Room very small

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Rooms

Rooms are generally comfortable and spacious with very large beds and good views from higher floors. Recurring issues include weak or inconsistent shower pressure and hot water (especially on upper floors), some dated decor, noise via adjoining doors, and hard pillows.

Related guest reviews

8

PETER

7 Feb 2025

·

Stayed 2 nights

Mattress and pillows far too hard for us. Could I have asked for change?

4

David

26 Oct 2025

·

Stayed 1 night

The water pressure was almost none existent and a shower was near impossible, but we were staying on the 11th floor

6

lisa

12 Oct 2025

·

Stayed 1 night

Room clean. Breakfast very nice. Able to hear everythig in room. Doors banging and closing. Even someone running a bath in other room. Noise was very bad and disturbed sleep

10

Karyn

2 Jul 2025

·

Stayed 3 nights

We spent three nights in June at the Crowne Plaza and would go back without hesitation. Pros: air conditioning, extremely comfortable king-sized bed (slightly firm), designated quiet rooms, close proximity to all of the restaurants and shops. Cons: nothing comes to mind

10

Alison

1 Dec 2025

·

Stayed 1 night

Great hotel, walking distance to town. Lovely staff and a great room with a fantastic view and huge bed and tv

6

Alan

8 Jan 2024

·

Stayed 3 nights

Nice hotel, excellent location, helpful and friendly staff. Let down by poor quality thin lumpy pillows and a room so hot! Even with the heating off we had to put the aircon on on a cold January night ,so we could sleep. The 50mm thick uninsulated radiator feed pipe runs across the room meaning you get heat- like it or not

8

Terri-Louise

16 Oct 2025

·

Stayed 5 nights

Everything was good at Crowne Plaza Harrogate, the only small thing would be the water pressure from the shower wasn't very good. I was on the 11th Floor. If this had been better, it would have been 5 stars.

8

Graham

3 Sept 2025

·

Stayed 1 night

Excellent service from reception and breakfast teams. Very helpful. The hotel room was tired - artex ceiling, shower over bath poor pressure,cracked electrical cover plate. Also an annoying flashing smoke detector on the ceiling. Bed was huge but only fair for comfort. Breakfast very good except for the powdered scrambled eggs.

8

Lindsay

16 Nov 2025

·

Stayed 2 nights

Yes, the room was spotless, the staff were all delightful but, on the 10th floor the water in the shower, though warm enough barely left the nozel.

10

C

20 Sept 2025

·

Stayed 1 night

The staff were wonderful, especially the two on reception. The hotel was very centrally located for our plans, and we had a great stay. We had a high room with lovely views over Harrogate, but the room had an adjoining door, which meant we could hear everything going on in the room next door, literally everything. Next time, we will specify a non-adjoining room.

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Service

Service is widely praised as friendly, helpful and professional. Some guests report long check-in queues or inconsistent interactions, and busy periods can stretch breakfast and bar teams.

Related guest reviews

8

Maxine

16 Nov 2025

·

Stayed 1 night

The room was spotless well done house keeping. Staff were responsive when I had an issue with the television. Very quick. My partner needed a meal warming up due to a dietary requirement He was dealt with rudely by the receptionist. It wasn’t the fact of not being able to warm the meal it was the treatment of my partner and dismissing him to speak to another customer before the conversation had concluded.

4

Dawn

9 Dec 2024

·

Stayed 1 night

female on reception could not have cared less about her job or the customers checking in and she didnt explain anything and had no interest in her role but on the flip side when i checked out the next morning the young man was very friendly and helpful. there was not enough staff in the bar serving and one of the older bar staff was just bossing the other ones around which was uncomfortable to watch, the bar was not even busy in fairness

6

Amanda

29 Aug 2023

·

Stayed 4 nights

Good hotel, very understaffed at breakfast! Having to ask for plates, glasses, orange, bread, muffins, cereals, drinks, jams - only having a few hard working staff on duty - and it was the same each morning - not great service for an hotel like this!

6

Paul

30 Aug 2025

·

Stayed 1 night

I was lied too by the reception staff regarding an upgrade...booked 2 rooms ..said they upgraded one room but both rooms were thd same..

10

Michael

27 Nov 2025

·

Stayed 1 night

Staff were superb right from Check in to checkout !! Breakfast was excellent as was the hotel overall !!

6

Colin

1 May 2025

·

Stayed 1 night

Decent room. Stay didn’t get off to a good start when the receptionist tried to charge me for a stay I had already paid for. When I showed her my receipt there was no apology and she was dismissive of me. Not Impressed by this what is the moat important part of your check-in.

10

Alan

29 Nov 2025

·

Stayed 3 nights

Lovely hotel, efficient friendly staff.

10

Emma

28 Apr 2025

·

Stayed 1 night

Fantastic hotel. The staff here are brilliant, especially the ladies on reception who looked after my flower show purchases for me over the weekend. A genuine, warm and welcoming experience. Breakfast was excellent, our room was lovely. The air con was a treat! Can’t fault it and will definitely be staying again. Thanks again to the reception ladies!

10

Robert

17 Aug 2024

·

Stayed 1 night

From parking the car and getting to reception it was a pleasure, louise on reception was very professional but also fun and chatty. We were given a free upgrade too, we paid for the breakfast and dinner and ive got to say all was superb. We have stayed here earlier in the year with the same results . We will definitely be back an absolutely wonderful experience both hotel and staff

8

Dawn

2 Oct 2025

·

Stayed 1 night

Our second stay and all great. A bit of a queue at reception each time but everything else good

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Location

Central, walkable location next to the convention centre and close to shops, bars and restaurants; convenient for rail and bus links. On-site parking is a plus for drivers.

Related guest reviews

8

Ana

8 Sept 2024

·

Stayed 1 night

Great tidy hotel with friendly staff. Very convenient location easy walking distance for shopping, cafés, pubs and restaurants.

10

Adam

9 Mar 2025

·

Stayed 2 nights

Great hotel centrally based!

10

Marina

26 Jul 2025

·

Stayed 1 night

Very pleasant atmosphere, great location, helping staff. I would recommend this hotel.

10

Andy

4 Nov 2025

·

Stayed 1 night

Great hotel in central location for exploring Harrogate. large clean room, great breakfast and secure parking

10

David

2 Nov 2024

·

Stayed 1 night

Attending a gig at the convention centre, couldn't be more convenient place to stay and still only 5 minutes walk from the town centre

10

Stanley

4 Oct 2025

·

Stayed 1 night

nice room on high floor. Fabulous breakfast. Super central location.

10

Clare

30 May 2024

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Stayed 1 night

Great hotel! Clean, modern, really friendly staff. Breakfast excellent value - in fact whole stay was great value. Easy walking distance to Harrogate centre.

10

Octavia

2 Oct 2025

·

Stayed 2 nights

Good location, clean hotel, nice staff, not much character

10

Lisa

18 Sept 2025

·

Stayed 2 nights

Wonderful stay at the Crowne Plaza. Really convenient to walk into Harrogate. Gorgeous hotel. Lovely staff & service.

10

Neil

8 Jul 2025

·

Stayed 1 night

Friendly service and staff central location

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Dining

Breakfast is often praised for variety and quality, including gluten-free options, but many note queues, lukewarm food, and overstretched coffee machines at peak times. Evening dining and bar experiences are mixed, with some good meals but others poor or pricey.

Related guest reviews

10

Mark

18 Sept 2023

·

Stayed 4 nights

Lovely hotel, with very welcoming staff and a great location in a beautiful town. Would happily return. The room, bar area, and reception staff were all faultless. The only gripe was breakfast. There were a few coach groups staying and two coffee machines to serve the whole hotel is nowhere near adequate, especially when one frequently ran out of milk. By comparison, we stayed in a similar rated and sized hotel in London last week which had 16 coffee machines.

8

Keith

2 Aug 2025

·

Stayed 2 nights

The hotel was very luxurious and comfortable. Staff were friendly and efficient. The quality of food was very high. When I got the bill for my evening meal I was disappointed that there were hidden charges such as VAT and service charge that added considerably to the cost of the bill.

10

Mark

5 Sept 2023

·

Stayed 4 nights

Lovely hotel and stunning town. We had a great stay in Harrogate. The hotel staff were always friendly and the rooms well appointed and very comfortable - great bed! I would have given 10 out of 10, but breakfast was a bit chaotic - two coffee machines (one of which kept running out of milk) to serve 200+ plus customers is not adequate, but other than that, all good.

10

Rhonda

8 Oct 2025

·

Stayed 3 nights

Great breakfast, so much choice, friendly staff etc

10

Michael

27 Nov 2025

·

Stayed 1 night

Staff were superb right from Check in to checkout !! Breakfast was excellent as was the hotel overall !!

10

Paula

12 May 2024

·

Stayed 1 night

Attentive staff on reception and at breakfast in the restaurant. I am gluten free and they were very helpful- advising what cereals were available ( Scharr in individual packets). Most cooked breakfast items gluten free and I could order toast/ sausages separately by handing a card to waiting staff with my requirements. These then arrived within a couple of minutes. Perfect location for conference centre, right next to auditorium. Car park accessible via hotel lift. We would stay again.

8

Jeremy

15 Aug 2025

·

Stayed 1 night

Buffet breakfast much of the hot food was only warm. Freshly heated sausages were just emptied out on top of those already in the heated trays. It might be better if smaller batches were cooked and then topped up more frequently.

8

Lorraine

28 Apr 2025

·

Stayed 1 night

Really friendly check in. Very nice, clean, comfortable and quiet room. Right next door to the convention centre we were visiting, so we were able to go to the bar afterwards for a drink as it wasn’t too late (disappointing selection of draft beers though, as the only decent one wasn’t available). Buffet breakfast was just ok. Staff were again great, but the food on the buffet breakfast was lukewarm at best, which is a shame as the items themselves seemed decent quality. My husband had coffee, which he said had no taste of coffee, and the breakfast pastries weren’t very nice, either.

8

Frances

4 Sept 2023

·

Stayed 2 nights

Reception very welcoming and professional and accommodating. Room clean and tidy but no attention to detail ì.e. Extractor fan in bathroom not working and 4 tissues left in dispenser. We had a super-king bed as home but single size pillows and an ill fitting duvet which had seen better days. The biggest let down in the hotel was the restaurants evening meals and the poor lighting. My husband had a sirloin steak which was poor quality but highly priced and my sea bass cooked to perfection but spoilt lying on a huge bed of over cooked in skins new potatoes with large chunks of mint thrown in, however the salad was wonderful. Breakfast was better but dependant on the staff at the time it’s very hit and miss on the tables being cleared and relaid. I had to find a table and find our cutlery before attempting to get my breakfast. However, our stay was restful and the staff very courteous but we would not use the hotel restaruant again.

8

Robert

16 Oct 2025

·

Stayed 2 nights

Well used property but clean and still acceptable. Car park underneath building is discounted to £12 per night. Room was ok but breakfast was a shambles with lack of staff and no real organisation albeit the food was good. Had to wait for a table and food/plates etc to be replenished on both days of our stay and all staff were showing the pressure with no one smiling or enjoying being there. Probably won’t be back again.

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Month	Average price
January	US$104
February	US$96
March	US$115
April	US$109
May	US$126
June	US$116
July	US$136
August	US$126
September	US$127
October	US$118
November	US$126
December	US$100

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $84	5 $219
6 $83	7 $140	8 $166	9 $112	10 $83	11 $71	12 $204
13 $140	14	15 $147	16 $90	17 $88	18 $95	19 $283
20 $175	21 $154	22 $108	23 $116	24 $141	25 $143	26 $179
27 $78	28 $86	29 $76	30 $123

Su	Mo	Tu	We	Th	Fr	Sa
				1 $106	2 $98	3 $158
4 $76	5 $76	6 $90	7 $95	8 $125	9 $199	10 $188
11 $55	12 $126	13 $161	14 $251	15 $364	16 $95	17 $171
18 $176	19 $172	20 $206	21 $296	22 $102	23 $108	24 $143
25 $81	26 $94	27 $102	28 $86	29 $202	30 $187	31 $244

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Monthly average prices

About this property

Location

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What guests think

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