Name: The Chelsea Harbour Hotel & Spa London
Address: Chelsea Harbour, Chelsea Harbour, London, England, United Kingdom, London, Greater London, GB
Price range: US$202–US$444 per night
Rating: 7.68

What guests think

At The Chelsea Harbour Hotel and Spa, guests often highlight large, suite-style rooms with marina views and a calm atmosphere, but also report dated decor, intermittent maintenance issues, and inconsistent service, including slow check-in, unreturned calls, and billing mistakes.

The location is waterside and quiet with Uber Boat and Overground access, but it isn’t central and nearby dining and shops are limited. Facilities include a pool, spa and gym, though guests mention sauna or steam outages, dated areas, early bar closing, lift glitches and very expensive parking. Breakfast and on-site dining range from very good to limited or overpriced, with periods of slow service or closure. Expect spacious suites and a peaceful base, with variable upkeep and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, spa and gym are appreciated, but repeated reports cite sauna/steam outages or dated areas, occasional lift issues, early bar closing, and very expensive parking.

Related guest reviews

4

Alex

21 May 2025

·

Stayed 4 nights

Shower stopped working three times, hotel is very aged and isn’t but a 2.5-3 star property. Breakfast service is slow. If you want more coffee/tea you often have to proactively find someone. The spa is a joke. The lift is broken getting to it. Now you have to go to another floor in the opposite side of the building, walk all the way back and then down a dark hallway. While we were in the pool they hosted swimming lessons which we thought was strange for a hotel pool. Great quiet location but overall would never stay again.

8

Alex

4 Jun 2025

·

Stayed 1 night

We loved the hotel but unfortunately my daughter and I became stuck in the spa lift, the doors wouldn't open. My daughter became very distressed and as a result she wouldn't use the lifts again.

10

Vish

9 Feb 2024

·

Stayed 1 night

Stayed here for work, as I’m a Gold member I did manage to upgrade even without asking they gave me a suite. Unfortunately there was a wedding on and the noise was too loud. Mohit at reception was really nice and gave me another room away from the noise. The room was even bigger, bed was comfortable and had everything I needed. The use of the pool and gym/sauna was good, however the sauna needs a refurb and the steam has been out of order for 5+ months from speaking to members. Overall was good stay

4

Parmjit

26 Aug 2025

·

Stayed 2 nights

Good location. Rooms were a very good size. Spa-steam and sauna not working. When reported, staffs attitude was appalling.

6

paul

22 Apr 2025

·

Stayed 3 nights

Hotel was extremely clean and comfortable and the staff were fantastic but unfortunately for the 3 nights i stayed the steam room was out of order and this was the main reason i chose to stay here. If I knew it wasn’t going to be working I would have stayed somewhere cheaper

8

Stuart

18 Dec 2024

·

Stayed 2 nights

Overall a good hotel in a quiet location. The hotel has a good onsite size gym and equipment, as well as sauna and steam room.

10

Katie

4 Sept 2025

·

Stayed 2 nights

Really lovely hotel and staff very helpful. Pool is nice but it and the changing rooms could do with a bit of upkeep

6

Satbir

3 Aug 2025

·

Stayed 1 night

Parking advertised as complimentary and on a first come first serve basis. Only to find an £85.00 charge without any information or discussion when arriving. Nothing even on the paperwork when they took charge of my car keys.

10

Simon

9 Mar 2025

·

Stayed 1 night

Great hotel and location. Breakfast and staff v good. Used the pool and sauna both excellent.

10

wendy

12 Mar 2023

·

Stayed 1 night

Hotel lovely just not enough time to enjoy all it has to offer. Bar closes early however they do allow you to buy many drinks on last round and remain in the bar area. It’s a very welcoming hotel in a beautiful picturesque area in London away from the hustle and bustle. We’ll recommended rooms are lovely. Good breakfast although the way it’s set out could be better. Overall we will stay here again .

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Cleanliness

Many guests found rooms and public areas clean, but multiple reviews report dirty baths or towels, stained carpets, insects, and occasional housekeeping misses.

Related guest reviews

6

Richard

4 Apr 2025

·

Stayed 1 night

Room 613 , shower hand rail detatched, dusty room and furniture,dirty bath, carpet was clean and was told room had been refurbished

6

Sam

4 Oct 2024

·

Stayed 1 night

I booked the stay as part of a charity challenge I was undertaking, running 550km across England. I was really disappointed about the dirty bath and then how it was dealt with when told the member of staff. They didn’t really acknowledge it and I had no further feedback

10

Kate

2 May 2023

·

Stayed 1 night

Had a fabulous stay at the Chelsea Harbour Hotel, staff were friendly and welcoming, our room was comfortable and spotlessly clean and breakfast was amazing. Looking forward to our next visit!

10

Lucinda

3 Jun 2025

·

Stayed 5 nights

Wonderful helpful staff. Beautiful views. Clean

6

Steve

14 May 2023

·

Stayed 1 night

This is not a 5 star hotel. The foyer and reception areas are nice but the rooms and decor are very tired and in need of refurb. Carpets were stained curtains were broken. Wallpaper pealing in places. On the plus side bed was comfortable but will not be returning

10

C

4 Sept 2025

·

Stayed 1 night

Beautiful hotel, comfortable, generous room, friendly staff, tranquil area. What more could you want?

8

Henna

11 Sept 2023

·

Stayed 1 night

The property rooms and changing rooms for the leisure facilities were quite dated and in need of refurbishment. There were many smal flies in the bathroom of our bedroom and in the changing rooms which was quite off-putting.

4

Mona

10 Jun 2025

·

Stayed 1 night

Tv could not be connected and no one from management informed me while check in at hotel that engineer is only available at day time to check connection for tv. There was bad odour from towels in toilet.

2

Chasey

22 Jan 2023

·

Stayed 1 night

We’ve came here for our anniversary and the day we left my wife always cleans the room before we leave while cleaning my wife found a condom behind the bed, the bed we slept in with our 8 month old child

8

Geraldine

29 Aug 2025

·

Stayed 3 nights

Quiet and clean

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AI-generated summary based on recent guest reviews

Rooms

Suites are very large, comfortable and often have marina views or balconies. Several reviews note dated decor and intermittent maintenance or climate issues (AC, hot water, showers), with occasional noise in railway-facing rooms.

Related guest reviews

6

Samuel

26 Oct 2025

·

Stayed 2 nights

My fourth stay here, it’s a lovely hotel, good service and a wonderful location. The marina balcony rooms are very spacious, 2 toilets and one bathroom is a great bonus and the views are super. Unfortunately the hot water failed on our check out day throughout the hotel so we got ready with good water which was a real shame. To be very fair we were offered use of the spa to shower but it was easier just to depart. On departure we were given (without asking) an apology for the water situation. It is what it is and nobody’s fault. Finally I asked for a print out of our bill and was offered it by email if I preferred. It was to arrive within two minutes so we left. 5 1/2 hours later and it’s still not arrived. This is a good hotel, I will go back as it’s in a lovely location and generally it is very good but this stay was not quite as good as usual.

6

David

23 Jul 2025

·

Stayed 3 nights

The room was outdated and nothing like advertised on their website

6

Susan

17 Sept 2023

·

Stayed 2 nights

Definitely not 5 stars but an ok stay. We paid for a balcony marina view suite but it was very dated and there was signs of wear and tear on the furniture. No shampoo was provided or milk for tea , just the basics you would expect in any hotel. The reception area is lovely and staff are friendly.

6

Barbara

16 Aug 2023

·

Stayed 8 nights

I was here 8 years ago and nothing has been updated at all. The rooms and furnishings have become "tired" and a bit worn. Things are beginning to break down. We had no water one morning and one of the elevators was out of order for a few of the 8 days we were there. The restaurants were good and the food was excellent. Even though we were on a no-smoking floor the hallway stunk of cigarette smoke causing a middle of the night fire alarm and our evacuation of the hotel at 2 a.m. This was the third time we have stayed here and I am certain we can find something better next time.

8

Alex

9 Mar 2025

·

Stayed 1 night

Room was a great size, a little dated & drawers wouldn’t close (room on a slant ?) View from breakfast wonderful & reception area impressive.

10

Stephen

18 Nov 2025

·

Stayed 1 night

Fantastic stay from start to end. Room was lovely and clean with loads of space.

6

Matthew

25 Sept 2025

·

Stayed 1 night

Room was nice enough but a little tatty in places and the decor a little tired. None of the fittings you would expect in a hotel of this class such as usb points etc. Windows looked like they hadn’t been cleaned in years. Messages from the hotel clearly stated 12 check out only to be woken at 11 by housekeeping at 11 and then slightly rudely by reception saying we were late checking out. Bill was also wrong at the end of the stay. Overall a little disappointing

10

Thomas

22 May 2025

·

Stayed 6 nights

Spacious, clean, and comfortable room. Staff was very friendly. Quiet location in a big city.

6

Chris

5 Nov 2025

·

Stayed 1 night

Staff were great. The room was clean but faced the railway and was very noisy.

10

Maria

26 Oct 2025

·

Stayed 3 nights

Excelent facilities and staff. Spacious, confortable and clean suite.

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Service

Staff are frequently described as friendly and helpful, with occasional upgrades, but recurring complaints include slow or chaotic check-in, phones unanswered, billing/refund disputes, and delays setting up extra beds or room requests.

Related guest reviews

8

James

23 Oct 2025

·

Stayed 1 night

Breafast overpriced for what it is.. check in was awful. Took over twenty minutes and i had already checked in online so not sure why it tool so long. Hotel from the outside and corridors and entrance to the pool very dated. No bed set up for my two children. Asked at 4pm for this to be done. By 9pm still no bed!

10

Jenny

15 Jan 2025

·

Stayed 1 night

Check was smooth and easy. Staff were very friendly and welcoming and and to top it all off we got an upgrade, which we were very grateful for. Room was lovely and the hotel was spotlessly clean.

10

Lana

21 Jul 2023

·

Stayed 2 nights

Fantastic hotel. Excellent staff. Would definitely recommend it and will definitely stay here again. 👍

10

Rebecca

11 Mar 2025

·

Stayed 2 nights

The staff were friendly and helpful. Having stayed at a nearby hotel regularly I will now choose The Chelsea Harbour hotel in future.

2

Raj Paul Singh

16 May 2023

·

Stayed 1 night

The worst experience from - [ ] Start to finish . I had pre-check in so I would go through a smooth process of just having collect rooms keys and going to our rooms . However this was not the case so we had to check in again . Which took more than hour as the front desk staff had no clue as to what they were doing. At this point I was suffering a lot of pain . I have fibromyalgia . Symptoms including widespread pain. Ibs and chronic fatigue which is managed by medication. That’s why I had pre- check in . We had booked three rooms as we were going to see the gypsy kings that evening . A Mother’s Day gift from my two children . Our luggage was left in the lobby with my meds in it . We were informed that our luggage would be sent to our rooms straight away . As we proceeded to our room . My room was freezing cold and very stinky . It made me gag . I called reception to have room changed and asked for an ice bucket, as I need to warm the bottled water to take my meds . I also asked where my luggage was as my meds were in luggage . I was rudely spoken to by several staff by the names of Bianca, Asia . Bianca actually told me on the phone I need to respect them . I was shocked by the way she spoke to me. when all I asked for some consideration of my disability. I pleaded with them to bring my suitcase upstairs with my medication in it to my room as I was in severe pain and I needed to take it with warm water . I explained this to both staff members Bianca and Asia which they tota

10

laura

4 Jul 2025

·

Stayed 4 nights

We had to do a last-minute change to this hotel and we couldn’t be more pleased with the outcome. From the moment we checked in until we left everything was excellent. Especially memorable was the staff. Wonderful wonderful people who made you feel like they really cared and wanted to make your stay the best possible. Excellent location as well! Loved everything about it.

4

Alieza

10 Jun 2024

·

Stayed 2 nights

Arrival check-in was okay. Although, the staffs at the reception were all over the place. There were a lot of upset customers when I was trying to get the second room. I found a lot of hairs in our toilet. They had to clean the entire toilet again for me. The check out was unpleasant. We were being billed again for a room service breakfast that were already paid at the time of order. We had to wait another 10-15 mins for them to sort out and understand what was happening. After waiting, they reassured me that there will be no charge (I did not sign the form confirming the charge) and that I will get the full deposit… I did not get my full deposit! It was not a nice experience from a supposedly 5 star hotel.

6

EDEKI

22 Jul 2025

·

Stayed 3 nights

The hotel itself is lovely, but the customer service — particularly front of house and management — desperately needs improvement. They seem more interested in arguing and proving you wrong than resolving issues. On two separate occasions, despite paying for a River King View, they attempted to downgrade us and told it was the same standard of room, which it clearly wasn’t. Training in professionalism and guest care is urgently needed.

10

Audrey

5 Oct 2025

·

Stayed 1 night

Good service and a complimentary upgrade to the room which was excellent as it was a special birthday for my husband.

2

clive

15 Nov 2025

·

Stayed 4 nights

The staff here are fake and rude. If you’re not a wealthy person from a specific part of the world - expect to be treated like dirt. Too bad bc it’s a nice place. I spend more than 100 nights a year in hotels and this place stands out for rude staff and poor management,

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Location

Quiet marina setting near the Uber Boat and Overground makes getting around easy, but it’s not central and nearby dining and shopping are limited.

Related guest reviews

10

Barbara

12 Aug 2025

·

Stayed 8 nights

I love the quiet location of this hotel. Not quite in central London but just close enough to be convenient. The hotel has lots of space, both in common areas and in particular, the rooms. They are quite spacious and comfortable. Elevators quick and fast. Staff was great. Our reception, Shokh, was particularly kind, efficient and helpful to both myself and family. He went out of his way to assist in all demands. Would definitely stay there again. I think that it is good value for money.

10

Felicia

13 Oct 2023

·

Stayed 6 nights

We lived staying at the hotel it was beautiful and in a convenient location. We could walk all over London or take a ferry, tube or train to anywhere. The staff was amazing, friendly and helpful we truly felt at home. .

10

Mark

22 Jan 2025

·

Stayed 3 nights

Lovely quiet area of London accessible by river ferry, bus or train.

10

sharon

28 Aug 2024

·

Stayed 2 nights

A lovely hotel in an ideal location, far enough from central London to be relaxed, but close enough to be able to walk in to the city. Spacious rooms, lovely staff, would recommend

8

Edward

17 Sept 2023

·

Stayed 3 nights

Hotel staff was nice . Property is a little off to the side away from the main attractions and airport. Other than that the staff was very nice and accommodating .Close to river where you can walk. Nice view from hotel room. Room did smell like smoke upon entering and throughout our stay even though the property is supposed to be a non smoking property and found cigarettes on the balcony. Overall a decent stay in decent area just those 3 negatives with the cigarettes and distance from attractions because of the traffic. They offer to call you taxis and Ubers can take a while to connect and pick you up from there.

8

Janet

30 Sept 2025

·

Stayed 4 nights

Fantastic location, right next to the Uber boat. Staff extremely attentive.

10

Brooke

28 Jun 2025

·

Stayed 3 nights

Hotel is gorgeous! Very clean and smells so good. Feels newly remodeled, plus the room was suite style. We had appetizers at the restaurant and it was good. Hotel is very close to a tube station, so it worked for us. There was not any cafes or restaurant close by, otherwise, 10/10.

10

Mummy

7 Sept 2025

·

Stayed 1 night

Really enjoyed at this hotel, great location for our trip, lovely walks up and down the river

10

Patrick

21 Mar 2023

·

Stayed 1 night

Perfect location to walk to Stamford Bridge

10

Veronica

17 Mar 2025

·

Stayed 1 night

This is a great location for walking along the Thames. Hotel is lovely with plenty of space in the suites.

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Dining

Breakfast is often enjoyed, yet some guests found it overpriced or experienced slow service; menus can feel limited and the restaurant or room service has been unavailable at times.

Related guest reviews

6

Ruth

9 Oct 2023

·

Stayed 1 night

The Brasserie wasn't open on the evening of our stay as they were holding a Jazz evening in the hotel. This wasn't made clear at the time of booking or on check in. There are limited eating places nearby so we struggled to find an alternative. Breakfast ridiculously expensive and the check in clerk attempted to offer a discount!

2

Patricia

16 Dec 2024

·

Stayed 1 night

Quality of the food was awful. The breakfast I paid for was awful. Coffee was awful and the staff was awful.

10

Janette

4 Oct 2025

·

Stayed 3 nights

Beautiful hotel. Luxury feel. Room was very spacious. Staff all excellent and very friendly. Chef has to be recommended. Food was amazing as was the waiting staff. Bit disappointed in the spa area as its seperate areas for women and men for steam and sauna room. Also to note. Bar closes early. We managed to get refreshments and took them to our room. On check out - charged with tray service and room service for these drinks. (Took some explaining to get it removed) awaiting refund. Overall... lovely stay.

6

James

1 Mar 2024

·

Stayed 4 nights

The food options (except for the breakfast) are severely limited. Not appropriate for a hotel that should be ranked higher than it is.

8

Joanne

30 Jun 2023

·

Stayed 2 nights

Myself and my husband spent 2 nights in a river view suite. Check in was easy, the suite was immaculate with stunning views over the harbour and river. We had a beautiful meal in the riverside restaurant . The ambience was great as there was a live jazz trio playing in the restaurant. The food and beverage manager Mr Zamfirescu was very attentive and pleasant to chat with as was our waiter for the evening. The breakfast buffet was very nice and the staff were pleasant and friendly. Mohit on the reception desk was very welcoming and showed us what a 5 star welcome should be. My only criticism was that some of the reception team were quite sullen and appeared to be quite unfriendly, no smiles or small talk just very serious. Overall we had a lovely break to celebrate our Anniversary!

8

Frederic

19 Oct 2023

·

Stayed 3 nights

Good value for money - very good service at the reception - lousy service at breakfast….

8

Farrah

12 Oct 2023

·

This is a 4 star hotel as is in the current condition not 5 star. It's dated and needs remodeling. The location is beautiful. I had a one bedroom suite with balcony that had a gorgeous view and appreciated that I had access to the sauna and gym but the staff were not very organized and were all over the place and obviously not managed well. It seems the management is not doing a great job. My suite was not cleaned properly. Breakfast was always chaotic with dirty tables and no plates and cutleries placed. It felt like they couldn't manage and handle the traffic. This was a feeling that was sensed in all areas of the hotel. It's a shame because it's a beautiful location.

8

Frederic

17 Oct 2023

·

Stayed 3 nights

Breakfast is understaffed, reception and other crew very helpful - good value for money

10

Robert

19 Apr 2025

·

Stayed 1 night

Fab views, great cocktails, wonderful rooms, attentive staff, excellent food at the Anchor. Sauna was an unexpected bonus :-)

8

Lorraine

12 Jul 2024

·

Stayed 3 nights

Just had 3 nights here. We had booked a Marina View Suite which was fabulous - very spacious and comfortable (brilliant pillows)Staff very friendly. Good choice of breakfast buffet but the only negative was the staff were quite slow, from taking coffee/tea orders to bringing anything extra you may have asked for. There was some confusion regarding us booking a driver - we spoke to one of the concierge on the phone but when we went down the following day to meet the car, it hadn’t been booked. The reception staff were very helpful and managed to get a taxi to us very quickly instead. We will definitely recommend and return to the hotel if we are visiting the area again

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Month	Average price
January	US$172
February	US$176
March	US$188
April	US$251
May	US$232
June	US$385
July	US$290
August	US$239
September	US$255
October	US$237
November	US$232
December	US$253

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $344	5 $328
6 $202	7 $232	8 $444	9 $439	10 $303	11 $280	12 $301
13 $210	14 $288	15 $321	16 $321	17 $301	18 $292	19 $311
20 $212	21 $224	22 $314	23 $305	24 $253	25 $299	26 $378
27 $257	28 $250	29 $293	30 $278

Su	Mo	Tu	We	Th	Fr	Sa
				1 $293	2 $307	3 $310
4 $240	5 $281	6 $293	7 $297	8 $293	9 $305	10 $310
11 $238	12 $281	13 $293	14 $295	15 $293	16 $305	17 $302
18 $249	19 $274	20 $286	21 $286	22 $286	23 $307	24 $307
25 $249	26 $253	27 $253	28 $251	29 $255	30 $262	31 $274

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About this property

Location

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Who stays here?

What guests think

Property policies

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