Henley House Hotel

Very friendly staff and very good proportion of room. Nice simple breakfast and a homely environment. Really enjoyed our stay - if I'm in the area again i would certainly book again. Thanks.

Convenient location, compact but well appointed room (I stayed in a single), and very helpful staff. Would definitely stay again.

An excellent, well run hotel - clean, comfortable, and well located

The hotel is very well located, close to Earl’s Court Underground Station, with both the Piccadilly and District lines providing convenient access to virtually all of London’s main attractions, as well as Heathrow Airport. The room is small, although this is hardly unusual by London standards, and the breakfast is perfectly adequate. Unfortunately, the experience was considerably undermined by the consistently unwelcoming attitude of the lady in charge of breakfast. Throughout my stay, she frequently appeared to be in a bad mood and would often mutter or complain. I chose to overlook this, as everyone can have a difficult day. Unfortunately, on my final morning, her behaviour was particularly rude. I arrived approximately 15 minutes before breakfast was due to begin because there was no water in my room. I take medication which needs to be taken on an empty stomach and simply wanted to ask for a glass of water. Instead of allowing me to explain, she kept the door closed and repeatedly gestured “no” at me through the glass. I found this unnecessarily rude and discourteous. I fully appreciate that breakfast had not yet started, and I was not asking to be served food. However, refusing even to hear a simple request for a glass of water was, in my view, entirely inconsistent with basic hospitality. It is a shame, as the hotel is well located and otherwise offers a perfectly reasonable stay. Sadly, this encounter left a very disappointing final impression.

Comfiest hotel bed we’ve ever had. Room was clean. Bathroom strange layout and a little claustrophobic. Breakfast was all we needed