Name: Malmaison London
Address: 18-21 Charterhouse Square, Clerkenwell, London, England, United Kingdom, London, England, GB
Price range: US$180–US$626 per night
Rating: 8.43

What guests think

At Malmaison London, travellers consistently praise friendly, attentive staff and comfortable rooms, while recurring comments flag inconsistent showers or hot water, patchy air conditioning, and the absence of in-room fridges in some categories.

The location is frequently praised for a peaceful square setting and excellent transport links via Farringdon, Barbican and the Elizabeth line. Service stands out, with staff often going the extra mile, though some guests experienced slow or impersonal check-in and occasional bar service issues or closures for private events. Dining is well liked, especially breakfast and cocktails, but prices can feel high and quality or availability varies at times. Overall, expect a comfortable, well-located stay with occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and restaurant are popular, and some guests appreciated being able to park securely, though spaces can be limited. Occasional drawbacks include the bar closing for private events or earlier than expected, a small gym with an out-of-order treadmill, and some tech issues.

Related guest reviews

6

Jason

31 May 2023

·

Stayed 3 nights

Came back from watching a show around 11pm and went for a drink in the bar. We were told the bar had shut for the evening, staff said because “it was a back holiday” - looking on the information in the room it said the bar shuts at 11.30pm, rather disappointing for an international hotel, when guests are in a hotel they should be able to have a drink pass 11pm

10

Averil

1 Jan 2025

·

Stayed 1 night

Really great staff at the grill restaurant which made our new years night wonderful

6

edward

27 Dec 2022

·

The location is great if you are working or playing in the city center. A couple of blocks from the tube, nice restaurants near. Staff is great and friendly. Cons: The room was super chilly. Near 0C outside, and couldn't keep the heat in. No one big thing wrong with the room but lots of little things. Soaps are difficult to rinse, super shallow sink, half-door on shower, and glass shower door as a bathroom door. Gym was small and one of the two treadmills didn't work. They had construction going on. Had I know prior, I may have booked elsewhere.

10

Michael

25 Dec 2024

·

Stayed 2 nights

Victor and the team made our stay absolutely magical. Hotel was beautifully decorated for Christmas, with spacious rooms, wonderful breakfasts, friendly staff (shout out to Jason and his impromptu cocktail class) and just a few steps from the tube. Can’t wait to return!

8

David

30 Nov 2025

·

Stayed 3 nights

In general nice but bar staff need huge amount of customer service training. Because of poor service on first night didn't spend another penny in the bar

8

David R

2 Feb 2025

·

Stayed 1 night

A very nice newly refurbished hotel, good location and only 2 mins walk from underground station (Barbican) A nice bar and restaurant.

2

Ahmad

2 Jul 2024

·

Stayed 2 nights

The hotel location is good, but the hotel is missing essential facilities like the fridge in the room. The TV Chromecast was not working and was down for almost 24 hours. The AC was not good as well. I will not come again and I don’t recommend any one to visit them else they fix all issues

10

Shetty

23 Sept 2025

·

Stayed 2 nights

Lovely comfortable hotel, staff at reception and at restaurant very professional and courteous. Able to park securely added bonus.

10

Suzannah

6 Aug 2025

·

Stayed 2 nights

Beautiful hotel, just a shame the entire bars were closed for a private function on the Saturday night

10

Kieran

24 Jan 2025

·

Stayed 3 nights

Very good property, staff were super friendly and accompanying. Rooms were very clean and really enjoyable place to grab a drink on the way out.

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Cleanliness

Many guests found rooms and public areas very clean, with standout housekeeping. However, there are recurring lapses such as missed cleaning details, stained linens or carpets, and occasional drainage or general cleanliness issues.

Related guest reviews

10

Sharon

14 Aug 2025

·

Stayed 1 night

Very comfortable bed. Very clean. Convenient.

10

Georgia

31 May 2024

·

Stayed 3 nights

Friendly staff and a beautiful room with lots of space! Room was right by the lift so only minor disruption from the noise of other guests at times. Cleaned to a high standard and a comfortable nights sleep!

10

Cassandra

4 May 2024

·

Stayed 3 nights

Clean modern and great location.

6

Jill

28 Jul 2024

·

Stayed 2 nights

The property had a lovely reception area and staff were really nice. The room was a little tired, there were a couple of marks on the sheets, the carpet stained and some of the furniture. The panel for the plugs came away from the wall a little when you unplugged your items which didn't seem terribly safe. Had to move rooms from the first room as not all rooms have a window..... for how much it was I would have thought a window would have been as standard even a tiny one! I have stayed in several other Malmaison's and they were significantly nicer so this doesn't reflect the brand fully.

4

Peter

5 May 2024

·

Stayed 1 night

Room hadn’t been cleaned properly TV didn’t work Staff were arrogant and unhelpful

10

Jeanne

20 Nov 2024

·

Stayed 4 nights

We enjoyed our stay at the Malmaison Charterhouse Square very much. Staff was uniformly helpful and cheerful, our room on the 6th floor was quiet and comfortable (especially the not-too-soft, not-too-hard bed), and all the facilities were spotless and well appointed. We had a lovely dinner in the hotel restaurant as well. Lots of little extras, like tea- and coffee-making facilities, biscuits, and lovely toiletries, plus quirky decor details made the stay especially nice.

8

Mr

16 Jan 2023

·

Stayed 1 night

Generally happy with stay but we found a long hair in our bed . have complained directly to hotel

10

Peter

2 Feb 2025

·

Stayed 1 night

Very very good housekeeping service. Very attentive. Made a real difference to our stay. Way beyond what one would expect. Florina (my spelling may be off) is a gem.

10

Kieran

24 Jan 2025

·

Stayed 3 nights

Very good property, staff were super friendly and accompanying. Rooms were very clean and really enjoyable place to grab a drink on the way out.

6

Daniel

13 Aug 2023

·

Stayed 1 night

All good apart from long queue @ check-in & room cleanliness needs improvement

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Rooms

Rooms are generally comfortable and quiet, with beds often praised and sizes larger than typical for London in many cases. Repeated complaints mention inconsistent hot water or weak showers, warm rooms or ineffective A/C, some rooms lacking windows or fridges, and occasional noise or design quirks.

Related guest reviews

4

David

5 Oct 2025

·

Stayed 2 nights

No hot water - a kind of basic for any stay!

4

Jason

18 Apr 2025

·

Stayed 1 night

Very warm welcome on arrival, given room 105 which was on the first floor directly over the front doors.Room looked lovely on first impression came with all the extras you’d expect with a delux room . That’s the pros , the cons a couple of times in the early hours someone decided to empty bottles into the recycling bin and numerous deliveries were made directly under my window through the night complete with reversing beeps and hydraulic platforms raising & lowering added to that this made the fact that the mattress was really quite hard …..overall maybe I was just unlucky with the location of my room but I was disappointed for the price I paid

10

Anne

31 Oct 2025

·

Stayed 1 night

Excellent help and service on arrival; very friendly staff. Good room and comfortable bed.

8

Paul

9 Aug 2025

·

Stayed 1 night

Room was really nice but really hot, air con didn’t work ? Windows don’t open

6

Jill

28 Jul 2024

·

Stayed 2 nights

The property had a lovely reception area and staff were really nice. The room was a little tired, there were a couple of marks on the sheets, the carpet stained and some of the furniture. The panel for the plugs came away from the wall a little when you unplugged your items which didn't seem terribly safe. Had to move rooms from the first room as not all rooms have a window..... for how much it was I would have thought a window would have been as standard even a tiny one! I have stayed in several other Malmaison's and they were significantly nicer so this doesn't reflect the brand fully.

8

Kate

9 Mar 2024

·

Stayed 1 night

Great hotel at a good price for London. Was disappointed that the fridges had been removed from the room, but apart from that the room size was great. The bathroom was massive but the taps twist the wrong way which was a bit disconcerting!

10

MR Jeffrey K

5 Jul 2025

·

Stayed 1 night

Second time there. Rooms for London are generous. Great area

10

Steve

15 Jun 2024

·

Stayed 1 night

Very comfortable upscale place. Generous sized room with wonderfully comfy bed and exceptionally friendly service. Excellent breakfast. For such a convenient central location, pretty good value for money. Would definitely stay again.

10

Ryan

2 Mar 2025

·

Stayed 2 nights

Great hotel with a unique vibe. The staff were incredibly helpful throughout. The room was faultless with a particularly pleasant bathroom. The breakfast was excellent with a good selection of buffet/continental options and individually cooked dishes made to order. The location was great as it’s a stones throw from Barbican tube station and Farringdon station with access through the transport network.

6

Mark

27 Mar 2023

·

Stayed 2 nights

The hotel location is excellent, just round the corner from Farringdon tube which offers excellent tube/Thamelink services. Hotel is fairly small but more than adequate. The rooms are well furnished but the showers in both our rooms were a shambles! Impossible to get to e decent temperature and for a large shower head the power was a joke!! Really need changing. Left us with a bad experience.

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Service

Service is widely viewed as warm, professional and helpful, with staff often going above and beyond. A minority reported slow or impersonal check-in and issues with bar or front-desk service.

Related guest reviews

8

chris

5 May 2024

·

Stayed 1 night

Rooms clean and tidy, front of house staff in need of training and some help. Reception when we arrived was over run and they didnt really know what was happening. Restaurant and bar was good. Wouldnt stay again, would look elsewhere as didnt have the personal touch

10

Richard

10 Jan 2025

·

Stayed 2 nights

Fantastic hotel and location Fantastic Hotel.We stayed for 2 night’s to celebrate my daughter’s 21st birthday and couldn’t fault a thing.The staff were incredible, polite , helpful and very informative.They decorated my daughter’s room with balloons , card and even a cake which she loved, and these little touches make all the difference.Rooms were as per the images on the website , clean , comfortable with everything you needed.Breakfast was really tasty and plenty of choice.Location was perfect for all the attractions and the centre of London.A 5 minute walk to Farringdon station and only a 2 minute walk to Barbican station. We drove down from the Midlands and even managed to park the car right outside the hotel , but these spaces are limited so would advise you call when an hour or so away.Would highly recommend this hotel and will definitely by back the next time we pay a visit to London 5 stars ⭐️⭐️⭐️⭐️⭐️

10

Mrs Claire

6 Jun 2025

·

Stayed 3 nights

A lovely 3 night stay at this hotel. It had everything we needed, and was a short walk from 2 underground stations (Barbican & Faringdon). A big thank you to Victor on Reception for such a friendly welcome when we checked in, and helping us during our stay.

6

Katrin

20 Oct 2025

·

Stayed 4 nights

Hotel was nice but front desk staff not so helpful.

10

Anne

31 Oct 2025

·

Stayed 1 night

Excellent help and service on arrival; very friendly staff. Good room and comfortable bed.

8

David

30 Nov 2025

·

Stayed 3 nights

In general nice but bar staff need huge amount of customer service training. Because of poor service on first night didn't spend another penny in the bar

4

Peter

5 May 2024

·

Stayed 1 night

Room hadn’t been cleaned properly TV didn’t work Staff were arrogant and unhelpful

10

Kirsty

29 Jan 2024

·

Stayed 1 night

From check in to check out the service was excellent. The lady on reception was a little stressed as I think it had been a busy morning. We left our bags as we arrived early. We had booked for 2 nights but under separate bookings. On check in the lady was very helpful and for an additional £10 we were able to keep the same room for both nights. The room is one of the best we’ve stayed in at Malmaison as it was in a quiet area and we didn’t hear anything. Breakfast was lovely with a great choice. Look forward to visiting again

10

Louise

17 Jan 2025

·

Stayed 1 night

My husband was in St Barthomolews for heart surgery and the care from the staff at Malmaison was beyond amazing. The Reception and the bar manager were so supportive and will never forget this. We will definitely return yo stay, when we come back to London for his check ups. Thank you

6

Daniel

13 Aug 2023

·

Stayed 1 night

All good apart from long queue @ check-in & room cleanliness needs improvement

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Location

Set on quiet Charterhouse Square near Farringdon and Barbican, the hotel offers excellent transport links, including the Elizabeth line, and easy access to central sights. A few guests noted noise from nearby bars or felt uneasy on surrounding streets.

Related guest reviews

10

Frank

3 Jul 2025

·

Stayed 3 nights

A great hotel- in a perfect location. We had 2 tube stations nearby and were able to get almost anywhere in London from there. The hotel is next door to the charterhouse and across form a park- so it is really wonderful and quiet at night. the room was great, clean and all the features you could need. Would recommend and stay there again.

10

Kirsty

8 Apr 2025

·

Stayed 1 night

Loved this hotel, only a few minutes walk away from the tube station but such a nice quiet area and easy to forget you were in London! Staff very friendly especially Victor and breakfast in the hotel was lovely, but a bit expensive. Can walk to St Paul’s Cathedral from here and the Millenium bridge. Would definitely stay here again.

10

Johann

16 Mar 2025

·

Stayed 1 night

Great hotel and location

8

Genevieve

29 May 2025

·

Stayed 2 nights

Property & room were actually pretty nice. The metro station is 1/2 block w lots of vagrants wandering around. While walking to the nearest store (1/2 mile & closed) we witnessed a driver & pedestrian (& husband) get into a screaming match that escalated into men bumping chests screaming obscenities while the woman had to be subdued while kicking & screaming obscenities. Just that creepy vibe you get when you think bullets are about to start flying! It was also over an hour from the airport. No decent restaurants nearby & it didn’t feel particularly safe walking anyway. Only convenient for business people wanting to work 24/7. Victor was very nice, restaurant staff were very nice & blonde German girl who checked us in was very combative & abrasive. We didn’t consider this a particularly good or safe neighborhood outside the hotel & will definitely never stay there again.

10

alex

10 Jan 2025

·

Stayed 1 night

Great location, quiet pedestrian road outside with little park green area for a walk and sit to admire the views of the old monastery. You could easily forget it's central London.

10

Nathan

30 Nov 2025

·

Stayed 2 nights

Lovely hotel, great part of London with easy travel routes into the busier parts of the city.

10

Martin

17 Feb 2024

·

Stayed 1 night

I'm a fan of Malmaison and this on doesn't disappoint. Close to the Elizabeth line so easy to get about London.

10

Sten

17 Mar 2025

·

Stayed 2 nights

Very well located. Close to subway Station 'Elizabeth line' with direct train to LHR airport. Super breakfast and nice room.

10

Ryan

2 Mar 2025

·

Stayed 2 nights

Great hotel with a unique vibe. The staff were incredibly helpful throughout. The room was faultless with a particularly pleasant bathroom. The breakfast was excellent with a good selection of buffet/continental options and individually cooked dishes made to order. The location was great as it’s a stones throw from Barbican tube station and Farringdon station with access through the transport network.

8

Jeremy

8 Feb 2024

·

Stayed 5 nights

Outstanding location. Friendly and efficient staff. Rooms are quirky but comfortable.

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Dining

Breakfast and drinks are often praised for quality and choice. Still, several guests felt breakfast was pricey or below expectations, found late-night options limited, or disliked specific dishes or room service.

Related guest reviews

6

Jill

9 Dec 2023

·

Stayed 1 night

Friendly and helpful reception staff. Bed and pillows very uncomfortable. The snack I had as room service was appaling.

10

Miss sophie

14 Sept 2025

·

Stayed 1 night

What a truly lovely stay in this beautiful hotel tucked away in a square. It was faultless. Thank you to all the lovely staff too. We highly recommend. I'm vegan and the food was scrumptious. 💚

6

GAVIN

2 Nov 2024

·

Stayed 5 nights

Typical service from the Malmasion hotel chain; poor customer service when checking out. I stayed at this hotel for five nights and during my stay the service was satisfactory. When I checked-out I asked for a VAT receipt but it was too much trouble for the receptionist. The rooms are good but rather small. Avoid breakfast, I tried a full English (veggie) and the sausages are disgusting and the spinach was over cooked - every day! Eggs benedict - no flavour and very stodgy. Salmon and eggs - gave me an upset stomach. Every time I had Salmon from the restaurant I was ill. If you order a full-cooked (non-veggie) breakfast you do not get real sausages; they only offer veggie sausages and they are extremely bland and stodgy. The hotel is over-priced and considering breakfast is £27 - it's simply over-priced and flavourless. I won't be returning!

8

David

23 Dec 2024

·

Stayed 1 night

Nice convenient location. The breakfast was below average though. Don't order the eggs california

10

Emma

6 Mar 2025

·

Stayed 3 nights

Great location and comfortable room with all the amenities. Restaurant provided a good choice at breakfast and evening meals. Enjoyed my stay - quiet and relaxing.

10

Steve

15 Jun 2024

·

Stayed 1 night

Very comfortable upscale place. Generous sized room with wonderfully comfy bed and exceptionally friendly service. Excellent breakfast. For such a convenient central location, pretty good value for money. Would definitely stay again.

8

Caroline

29 May 2025

·

Stayed 2 nights

Rooms are great. Staff are lovely. Breakfast was a expensive for what it was.

8

richard

2 Sept 2024

·

Stayed 2 nights

Room excellent, breakfast poor

10

Alexandra

5 Jul 2025

·

Stayed 1 night

Lovely stay for me and my daughter, perfect and comfy bed and excellent breakfast and service at breakfast was first class, thank you team for a great stay

10

Ryan

2 Mar 2025

·

Stayed 2 nights

Great hotel with a unique vibe. The staff were incredibly helpful throughout. The room was faultless with a particularly pleasant bathroom. The breakfast was excellent with a good selection of buffet/continental options and individually cooked dishes made to order. The location was great as it’s a stones throw from Barbican tube station and Farringdon station with access through the transport network.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$213
February	US$227
March	US$248
April	US$251
May	US$283
June	US$332
July	US$281
August	US$201
September	US$336
October	US$280
November	US$293
December	US$267

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $263
6 $210	7 $315	8 $466	9 $517	10 $364	11 $269	12 $279
13 $207	14 $362	15 $524	16 $626	17 $361	18 $249	19 $282
20 $204	21 $359	22 $565	23 $596	24 $416	25 $309	26 $276
27 $209	28 $358	29 $474	30 $498

Su	Mo	Tu	We	Th	Fr	Sa
				1 $363	2 $276	3 $306
4 $193	5 $347	6 $467	7 $483	8 $378	9 $237	10 $292
11 $216	12 $333	13 $614	14 $492	15 $356	16 $232	17 $277
18 $261	19 $337	20 $445	21 $474	22 $353	23 $216	24 $228
25 $180	26 $293	27 $358	28 $376	29 $284	30 $210	31 $243

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About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

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