Mercure London Bankside

9 minute walk to Southwark tube station. Easy access to downtown. For a non heritage building, the elevator is tiny… max 3 persons, creating a log jam in mornings. Bed was far too soft for me with terrible pillows. The room was fine with plenty of hot water in the bath!

Hotel is in a good location for the Tate modern I was very disappointed to be charged £40 to park my car for the night. I think this is extortionate when you’ve paid £205 for your room.

Nice hotel, reception and bar area is very nice - rooms are a bit dated. Water leak (i think from ice machine) in corridor wasn't great, very soggy carpet! Good location.

For a 4 star hotel no amenities

Both coffee machines werent working in the morning for a time

Very nice hotel in a great location. Very near to the river and lots of places to eat and drink. Breakfast was very good. Only negative aspects: signs of humidity in the ceiling of the bathroom and stairs at the entrance without help from staff for large luggage.

I enjoyed my stay for unite the kingdom, the bar taps weren’t working , over than that enjoyed it and staff were helpful and polite , great location also , I’d stay again

Great first stay at Mercure London Bridge. The bar however did not take cash more just a heads up cause a few times we forgot and had to run back to our room for our credit card. The lobby was beautiful. The front desk staff was nice and helpful. Never ate at the restaurant but that’s because we went exploring early and back late so grabbed food elsewhere. Small rooms but again not there to hangout just sleep, shower and get ready for the day! They have a water filter machine on the floor we stayed so that was convenient for filling our personal water bottles.

Good location, easy check in & got our room earlier which was so helpful. Comfortable. Particularly liked the filter water filling stations for unlimited eco-friendly water! So close to Tate Modern. Lots to choose from for food/drink coffee within 10-25 walking circumference.

Nice hotel basic roof little bit battered in places but ok just for a overnight stay Staff were all friendly and i can definitely recommend the cocktail happy hour they were awesome 👌

Lovely hotel with friendly staff and great breakfast buffet. We stayed in a Privilege Queen room with a sofa bed which was large considering this is Europe. The one thing I wasn’t crazy about was the cleanliness of the room. The carpet was not the cleanest, the pillows had stains on them and the mattress was old and sunken in on one side. It was so hard to fall and stay asleep on that bed. Maybe our room was an older one but they really need to check the quality of their bedding. It’s saving grace is the plentiful and fresh breakfast buffet…Definitely a good start to your day.

The room was not vacuumed well. We found a piece of nail that was definitely not ours on the floor. We stayed for a week and even after they came to clean, there were some bits on the floor from the night before. Since the entire room floor was covered with carpet, it did not feel super clean and safe to walk on with bare feet. Despite calling the reception to install the extra bed in the room for my kid, when we came back to the hotel after our day of strolling in the city, the bed was not made. Only when I called again saying that I was disappointed, and leaving a note for the cleaning crew, the installation was made. The double bed was comfy though, and the kids found the extra beds comfy, the sheets were soft. The hotel is also super well located in town. Note that the bathroom is super tiny and not very functional. Very little service in the hotel. Past 11pm the only food they can serve are paninis that they need 40 minutes to make. It’s in my opinion the least I got for my money at a hotel.

Really clean, had everything I needed. Friendly, helpful staff.

This property starts with a stunning first impression. The lobby is beautiful. Modern and well decorated. Unfortunately, my personal experience of the room I had was less than the impression of the lobby. The bed had no fitted sheet, just a top sheet and a sad looking duvet. The room is incredibly average. Bathroom shower is excellent, but the mirror had pink mildew around the edges. Overall worth staying for the location. It is clean and fine. Just the impression the lobby gives versus the individual room is a bit of a let down, but not a dealbreaker.

It is in a convenient area, about a ten-minute walk from several Tube stations and central to travel to other neighborhoods. The hotel itself was adequate. Traffic sounds were very audible from the room, although at night this was not an issue. Although clean, amenities and care were wanting. The shower only has shampoo and body wash (conditioner was available when requested and we had to collect it from reception), but the body wash dispenser was empty. We asked them for more and a new dispenser was left on the desk rather than mounted in the shower. The room was only sporadically cleaned. One towel of two would be folded, used cups and glasses were not replaced or necessarily cleared away, and coffee and tea were not restocked. The internet was slow.

The hotel is in a great position, only 15 min. walk from London Bridge tube station. Shops and restaurants are nearby. The river can be reached in 5 mins. Staff at the hotel were very friendly and helpful. Everywhere is very clean. Our room was well serviced. Breakfast was very good, hot food well cooked. Plenty of choice. We would highly recommend this hotel .

Room was not good cleaned upon arrival. There was food under the bed and two empty Coca-Cola cans in the wardrobe. Hotel is quite old and tiny. Staff was very friendly and breakfast was very good. Many restaurants next to the hotel.

Room was spotless. Staff were excellent. Great idea to have cookies available at front desk

Our shower completely flooded our room. We could hardly move as the room was so small. The air conditioning didn’t work & the noise kept us up all light!

Amazing hotel, spotlessly clean, very comfortable, relaxed and friendly staff, excellent food. The room was huge and very clean and comfortable, bathroom spotlessly clean. An excellent stay, would highly recommend.

Lovely hotel, comfy bed. Really quiet room.

Room was in overall good condition and Hotel was well located. Bed was comfy, linen and towels all clean and room had a variety of amenities including fridge and hairdryer.

The communal areas were really smart. Our room was perfectly adequate, however I had booked a superior room and it didn’t feel that superior more standard. Also I was pleased that we didn’t need the air con on overnight as it was really noisy. Breakfast had very good options

All great except the biblically hot bedroom Aircon just wasn’t up to it

Had a great time but was unable to get a table in the restaurant . The room was too hot and our room was above the main door on a busy road it was too noisy to leave the window open. The aircon was on winter so it wouldn’t blow cold air.

Nice hotel. Spacious rooms. Great location. Not overpriced. Would stay there again.

It is in a convenient area, about a ten-minute walk from several Tube stations and central to travel to other neighborhoods. The hotel itself was adequate. Traffic sounds were very audible from the room, although at night this was not an issue. Although clean, amenities and care were wanting. The shower only has shampoo and body wash (conditioner was available when requested and we had to collect it from reception), but the body wash dispenser was empty. We asked them for more and a new dispenser was left on the desk rather than mounted in the shower. The room was only sporadically cleaned. One towel of two would be folded, used cups and glasses were not replaced or necessarily cleared away, and coffee and tea were not restocked. The internet was slow.

the internet was very poor.

Stayed over for one night on my way to Paris. Spacious, comfortable and quiet room where I had a great night sleep. Will return again

This hotel is really well-located, just a quick walk from the river, from Borough Market, the Tate Modern, etc. The front desk staff were exceptionally helpful and always happy to answer my questions or give a recommendation. The room wasn’t huge but was big enough for just me, and the bed was really comfortable. Definitely recommend!

I arrived after midnight and the reservation was cancelled as no show. I had been calling all afternoon and evening to let them know I would be arriving late but they never answer the phone. I had to pay again for the exact same room I had already paid for - so far no refund is forthcoming!

The room was not vacuumed well. We found a piece of nail that was definitely not ours on the floor. We stayed for a week and even after they came to clean, there were some bits on the floor from the night before. Since the entire room floor was covered with carpet, it did not feel super clean and safe to walk on with bare feet. Despite calling the reception to install the extra bed in the room for my kid, when we came back to the hotel after our day of strolling in the city, the bed was not made. Only when I called again saying that I was disappointed, and leaving a note for the cleaning crew, the installation was made. The double bed was comfy though, and the kids found the extra beds comfy, the sheets were soft. The hotel is also super well located in town. Note that the bathroom is super tiny and not very functional. Very little service in the hotel. Past 11pm the only food they can serve are paninis that they need 40 minutes to make. It’s in my opinion the least I got for my money at a hotel.

The hotel was beautifully presented and clean throughout. The food served was very tasty, with ample choice of breakfast food. Unfortunately, the hotel service was underwhelming to say the least. We arrived to find our booking did not include the free breakfast and it was “sorted”. The following day, I checked my bank to see that I had been overcharged for the free breakfast which meant back to reception and a 3-5day wait for a refund.The bedroom had lots of great amenities including slippers, robes, coffee machine, docking station etc. However, the room was only set for 2 people and there were 3 guests, with no robe and towel for one guest, no coffee pods and only two mugs. The little details go a long way! During our stay, the most disappointing experience was the dinner in the hotel restaurant. We were the ONLY 3 people in the restaurant and we were there for 2 hours. The service was diabolically slow, it took about 20minutes for our coffees to arrive and when they did they were foul. We were offered a replacement which unfortunately still didn’t taste great. When the bill came, I asked to remove the service charge and was asked why, which I thought it was quite clear why, but also unprofessional to ask. When checking out we were asked about our stay to which I explained the above. We were then asked on the spot what rating we were going to give and told that anything under 9 is bad for the business which I felt pressured, awkward and unprofessional.

Terrible service. Room wasn’t ready and had to make the bed ourselves to do single beds instead of double.

Great Hotel in Southwark borough close to London bridge bus and tube stops and walking distance to borough market. Great rooms, staff and breakfast. I will definitely continue to stay here when in London as it is centrally located and very much worth the price compared to other hotels of this caliber in London.

My son and I stayed at the Mercure hotel for four days in January. It is located at a convenient spot that is pretty close to the underground metro stations and also the Borough market. Breakfast is decent but nothing impressive. Room service was fine and fast and delicious chicken and check out was a breeze, friendly staff overall clean hotel.

Exceptional hotel, exceptional staff, fabulous location, food was good, its not a big hotel which is nice, there is a comfortable lounge area to sit and I did some work there as the lighting was better than in the room. The staff are stand outs, everyone of them went out of their way to help people. I could not fault this hotel.

Room was spotless. Staff were excellent. Great idea to have cookies available at front desk

Great location, hotel good, reliable, clean and staff very nice and helpful

Staff were very helpful & pleasant!

Brillian Hotel in the City of London. Walking distance to Borough Market, Tower of London and St.Pauls. Lots of restaurants around the area. Also 5-6 minutes walk to Southwark and London Bridge tube station! Will highly recommend to anyone wants a weekend get away in the big Smoke!

safe location and close to transit

Great Hotel in Southwark borough close to London bridge bus and tube stops and walking distance to borough market. Great rooms, staff and breakfast. I will definitely continue to stay here when in London as it is centrally located and very much worth the price compared to other hotels of this caliber in London.

Very convenient location.

Property is located close to borough market and a short 15 minute walk to the London eye. Great stay!

Boss location, handy for Blackfriars, London Bridge and Southwark tube - all in 10 min walk. Just behind the Tate Modern and the Southbank.

Great hotel for a short stay and the area around the hotel is great. If you’re up to walk, you’ll be close to Tate Modern, the Millenium Bridge and other attractions.

Love that it’s a ten minute walk to Borough market and close to the tube. Staff were friendly and helpful.

Good location, easy check in & got our room earlier which was so helpful. Comfortable. Particularly liked the filter water filling stations for unlimited eco-friendly water! So close to Tate Modern. Lots to choose from for food/drink coffee within 10-25 walking circumference.

This hotel is really well-located, just a quick walk from the river, from Borough Market, the Tate Modern, etc. The front desk staff were exceptionally helpful and always happy to answer my questions or give a recommendation. The room wasn’t huge but was big enough for just me, and the bed was really comfortable. Definitely recommend!

Lovely clean & good sized room, very comfortable stay, great breakfast too.

Great hotel in central location about 5 min walk to Borough Market. Front desk staff was very helpful with all needs. Room and beds were very comfortable. My only complaint was the hotel restaurant. The pizza was the worst id ever had, and at the end of our meal a mouse ran past our table! In saying that, there were plenty of other dining options around. Would stay here again.

The hotel was beautifully presented and clean throughout. The food served was very tasty, with ample choice of breakfast food. Unfortunately, the hotel service was underwhelming to say the least. We arrived to find our booking did not include the free breakfast and it was “sorted”. The following day, I checked my bank to see that I had been overcharged for the free breakfast which meant back to reception and a 3-5day wait for a refund.The bedroom had lots of great amenities including slippers, robes, coffee machine, docking station etc. However, the room was only set for 2 people and there were 3 guests, with no robe and towel for one guest, no coffee pods and only two mugs. The little details go a long way! During our stay, the most disappointing experience was the dinner in the hotel restaurant. We were the ONLY 3 people in the restaurant and we were there for 2 hours. The service was diabolically slow, it took about 20minutes for our coffees to arrive and when they did they were foul. We were offered a replacement which unfortunately still didn’t taste great. When the bill came, I asked to remove the service charge and was asked why, which I thought it was quite clear why, but also unprofessional to ask. When checking out we were asked about our stay to which I explained the above. We were then asked on the spot what rating we were going to give and told that anything under 9 is bad for the business which I felt pressured, awkward and unprofessional.

Almost impossible to get Room Service, but otherwise fine.

The Hotel were great and very helpful an the hotel was great nice clean, well decorated, more than enough for one night. Our issue was the Marco Pierre Whites and the bar staff. We ate there because of the time and myself being Diabetic needed to eat. The bar staff had no personality were quite miserable as though they did not want to be there, we ordered around 7:15 and had to wait 30mins for a drink and ro get our starters. The mains came out and i had ordered onion rings extra, which came out burnt. But i was not impressed with the food, i expected better. The chips seemed as though they were frozen, as did the onion rings, My wife had a glass that was dirty and her Lasagne again seemed to have gone through a microwave because when of how hot it was and by the time she had finished the bottom of the dish was atill hot. Although we had to chase food and drinks because we felt the service was poor, we had to return the onion rings at no point did any member of staff, offer an apology, also we were only offered one menu when it became apparent that there was an Al le carte menu NEVER eating there again.

Both coffee machines werent working in the morning for a time

Good variety for breakfast, staff friendly.

Everything was good, breakfast was really convenient with a lot of options to eat

The hotel is in a great position, only 15 min. walk from London Bridge tube station. Shops and restaurants are nearby. The river can be reached in 5 mins. Staff at the hotel were very friendly and helpful. Everywhere is very clean. Our room was well serviced. Breakfast was very good, hot food well cooked. Plenty of choice. We would highly recommend this hotel .

Good location, nice facility, breakfast was okay but the same thing day after day. Drinks at the bar are quite expensive.