The Pilgrm

I arrived at 11pm (and had advised them of this in the pre-check in) but when I got there the front door was locked, the front desk unattended, the door bell was broken and they didn’t answer the phone. After waiting outside for 10 mins (and being just about to leave to hunt down an alternative) someone appeared. The lift was out of order - so this involved dragging bags up three flights of stairs and along long narrow corridors. The room was hot (no, there was not the fan in the room as advised in the materials). The room was small (I expected this) but the bathroom was terrible. The sink design is hopeless - water basically goes everywhere. This place is convenient for Heathrow - but I’ll be finding an alternative next time

Good value for money and convenience to the station when traveling with luggage

Great Location, nice Decoration (and ART!) wonderful staff.

The location is great if you need a overnight before heading to Heathrow or generally as a base for a trip to London it was a great hotel and the staff were super friendly

Loved the convenience of the area, the bar/lounge area on the second floor, the tea/coffee pantry and the sparkling water. The small rooms are attractive-- it seemed like more could be done to optimize storage (with some sort of shelving situation). Because of the small rooms, we *really* loved the convenient second floor lounge/bar area! This was our favorite hotel on our trip!