Sheraton Grand London Park Lane
US$532
/ night
Avg. for September
Select dates to see prices and availability
US$532
/ night
Avg. for September
Monthly average prices
Nightly prices at Sheraton Grand London Park Lane average US$345 in the cheapest month (January) and US$616 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$345 |
| February | US$367 |
| March | US$360 |
| April | US$437 |
| May | US$483 |
| June | US$579 |
| July | US$616 |
| August | US$511 |
| September | US$532 |
| October | US$528 |
| November | US$533 |
| December | US$557 |
J
F
M
A
M
J
J
A
Sept · US$532
S
O
N
D
Most expensive: July (~US$616)
Cheapest: January (~US$345)
About this property
Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and wedding ...
Amenities
Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include a business center, limo/town car service, and express check-out. Self parking (subject to charges) is available onsite.
Dining
Grab a bite to eat at Mercante Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 305 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
A stay at Sheraton Grand London Park Lane places you in the heart of London, steps from Piccadilly and Green Park. This luxury hotel is 0.3 mi (0.5 km) from Hyde Park and 0.4 mi (0.6 km) from Buckingham Palace.
What's nearby
Piccadilly(0.1 Miles)
Green Park(0.1 Miles)
Park Lane(0.2 Miles)
Hyde Park Corner(0.3 Miles)
Hyde Park(0.3 Miles)
Buckingham Palace(0.4 Miles)
The Mall(0.4 Miles)
St. James Park(0.5 Miles)
Bond Street(0.5 Miles)
Piccadilly Circus(0.7 Miles)
Grosvenor Square(0.7 Miles)
Regent Street(0.8 Miles)
Harrods(0.9 Miles)
Leicester Square(0.9 Miles)
Oxford Street(0.9 Miles)
London City Airport (LCY)(11 Miles)
Heathrow Airport (LHR)(16.2 Miles)
Gatwick Airport (LGW)(41.3 Miles)
Luton Airport (LTN)(34.3 Miles)
Parking
Restaurant
Business centre
Room service
Valet parking
Tour desk
Location
Piccadilly, St James, London, England, United Kingdom
Piccadilly (0.1 Miles)
Green Park (0.1 Miles)
Park Lane (0.2 Miles)
Hyde Park Corner (0.3 Miles)
Hyde Park (0.3 Miles)
Buckingham Palace (0.4 Miles)
Guest reviews
8.3
Very good
Based on 759 verified reviews
Who stays here?
Business
22%
Couple
37%
Family
24%
Group
10%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
At Sheraton Grand London Park Lane, travellers frequently praise the central location and welcoming staff, while a number of reviews note small or noisy rooms and recurring maintenance glitches, plus occasional service lapses and crowded lounge or breakfast areas.
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What guests think
At Sheraton Grand London Park Lane, travellers frequently praise the central location and welcoming staff, while a number of reviews note small or noisy rooms and recurring maintenance glitches, plus occasional service lapses and crowded lounge or breakfast areas.
Guests appreciate the bar, club lounge, and gym, though elevators sometimes confuse or malfunction. Value for money divides opinion, with some calling it pricey relative to the experience. Overall, expect a central base with polished touches and occasional rough edges.
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AI-generated summary based on recent guest reviews
Facilities
Bar and Club Lounge are well liked, and the gym gets positive mentions. However, elevators are often confusing or unreliable, and the lounge can feel crowded.
Related guest reviews
10
CEYDA
20 Apr 2025
·
Stayed 4 nights
Nice bar
Nice bar
4
Tuthier
2 Jan 2024
·
Stayed 1 night
Customer service was really poor, except for the car park attendant! Not a world class hotel but perhaps typically English with unbothered lazy staff. We wanted a cup of coffee and we were told to go from one restaurant to another, to only be told in the 3rd place that the coffee machine had broken down.
Customer service was really poor, except for the car park attendant! Not a world class hotel but perhaps typically English with unbothered lazy staff. We wanted a cup of coffee and we were told to go from one restaurant to another, to only be told in the 3rd place that the coffee machine had broken down.
10
Timothy
30 Jan 2025
·
Stayed 1 night
A great London mainstay with lovely rooms, great bar and very generous Club Lounge facility. Super staff too - very friendly.
A great London mainstay with lovely rooms, great bar and very generous Club Lounge facility. Super staff too - very friendly.
6
Henry
11 Sept 2025
·
Stayed 1 night
Just not worth the price. We also found a $25 random charge after returning home. I suspect the bell man tripped the fridge sensor when showing us the room, which is annoying. The toilet was broken. The bed was soft and moved. No smart TV. Shower was nice and the gym was nice. Also had a really nice Deco inspired bar area, which was great. Honestly for $750 a night just pay the extra $150 and stay at the four seasons.
Just not worth the price. We also found a $25 random charge after returning home. I suspect the bell man tripped the fridge sensor when showing us the room, which is annoying. The toilet was broken. The bed was soft and moved. No smart TV. Shower was nice and the gym was nice. Also had a really nice Deco inspired bar area, which was great. Honestly for $750 a night just pay the extra $150 and stay at the four seasons.
8
ALEXANDRA
17 Jul 2025
·
Stayed 5 nights
Overall this hotel was brilliant and is an extremely luxurious place to stay. However we had some hiccups which dampened our overall experience. We confirmed twice ahead of our arrival, and again on check in, that we were travelling with children, yet their beds weren’t even in the room, let alone set up, when we checked in. Not having this caused some issues for us given it was later in the evening and we had travelled a way to get there. We found the concierge and housekeeping staff brilliant, responsive, and helpful. They should be commended on their work. We had access to the lounge, for food, which was ok. Most times far too busy to get a seat and there wasn’t enough clean cutlery on several occasions. However we still enjoyed our time at the Sheraton and would return!
Overall this hotel was brilliant and is an extremely luxurious place to stay. However we had some hiccups which dampened our overall experience. We confirmed twice ahead of our arrival, and again on check in, that we were travelling with children, yet their beds weren’t even in the room, let alone set up, when we checked in. Not having this caused some issues for us given it was later in the evening and we had travelled a way to get there. We found the concierge and housekeeping staff brilliant, responsive, and helpful. They should be commended on their work. We had access to the lounge, for food, which was ok. Most times far too busy to get a seat and there wasn’t enough clean cutlery on several occasions. However we still enjoyed our time at the Sheraton and would return!
10
Jeremy
15 Jul 2024
·
Stayed 2 nights
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning). The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night. The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this. We'd definitely stay here again but look to get a room in a different location.
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning). The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night. The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this. We'd definitely stay here again but look to get a room in a different location.
10
Leland
28 Oct 2024
·
Stayed 4 nights
the place is beautiful, and a great location! the entire staff were exceptional! i would stay there again in a heartbeat! the only minor issue were the elevators, but that was exceptionally minor.
the place is beautiful, and a great location! the entire staff were exceptional! i would stay there again in a heartbeat! the only minor issue were the elevators, but that was exceptionally minor.
10
Mohammad
20 Feb 2024
·
Stayed 6 nights
Everything was more than I expected instead of the elevators in the hotel was to scary and all the time not working.
Everything was more than I expected instead of the elevators in the hotel was to scary and all the time not working.
10
Michael
17 Jun 2025
·
Stayed 2 nights
Great stay, very comfortable with 5 star service. The Club food was very good.
Great stay, very comfortable with 5 star service. The Club food was very good.
10
Greg
7 Oct 2025
·
Stayed 4 nights
Nice club. Excellent location for walking to many sites. Quiet.
Nice club. Excellent location for walking to many sites. Quiet.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms are frequently described as clean, but multiple reviews report maintenance issues such as faulty toilets, leaking showers, and broken in-room devices.
Related guest reviews
10
Rajinder
1 Sept 2025
·
Stayed 4 nights
My family stayed at the hotel for 4 nights. We were very pleased with the quality of the place and service. The food was excellent and rooms were large and clean and well equipped. We will stay here again. Very conveniently located.
My family stayed at the hotel for 4 nights. We were very pleased with the quality of the place and service. The food was excellent and rooms were large and clean and well equipped. We will stay here again. Very conveniently located.
4
Marcel
21 Dec 2024
·
Stayed 5 nights
Super noisy room, stayed a week and there was construction going on in the rooms next door, super laud and the bathroom pipes in the room made noise as well! The room was close to the service elevator and the staff was constantly banging the door towards it and staff kept talking super laud in that area as well, we stayed in the hotel 3 times, but this was definitely the last time. I addressed the issues 2 times with the staff, but nobody seams to care or offer any help. This is not equal to a 5 star hotel at all anymore, really poorly handled. Bottom line if you want to enjoy your stay and sleep peaceful, stay away from this hotel!!!
Super noisy room, stayed a week and there was construction going on in the rooms next door, super laud and the bathroom pipes in the room made noise as well! The room was close to the service elevator and the staff was constantly banging the door towards it and staff kept talking super laud in that area as well, we stayed in the hotel 3 times, but this was definitely the last time. I addressed the issues 2 times with the staff, but nobody seams to care or offer any help. This is not equal to a 5 star hotel at all anymore, really poorly handled. Bottom line if you want to enjoy your stay and sleep peaceful, stay away from this hotel!!!
4
renee
12 Aug 2024
·
Stayed 2 nights
Broken telephone plus broken alarm clock ( went off every hour or 2 all night long
Broken telephone plus broken alarm clock ( went off every hour or 2 all night long
8
MUHAMMAD
29 Aug 2023
·
Stayed 2 nights
The room size was small and the photos made it look bigger. The shower door did not seal properly so the water leaked into the washbasin area though we did not complain about this as we were there just for 2 nights. Overall pleased as location is excellent
The room size was small and the photos made it look bigger. The shower door did not seal properly so the water leaked into the washbasin area though we did not complain about this as we were there just for 2 nights. Overall pleased as location is excellent
6
Henry
11 Sept 2025
·
Stayed 1 night
Just not worth the price. We also found a $25 random charge after returning home. I suspect the bell man tripped the fridge sensor when showing us the room, which is annoying. The toilet was broken. The bed was soft and moved. No smart TV. Shower was nice and the gym was nice. Also had a really nice Deco inspired bar area, which was great. Honestly for $750 a night just pay the extra $150 and stay at the four seasons.
Just not worth the price. We also found a $25 random charge after returning home. I suspect the bell man tripped the fridge sensor when showing us the room, which is annoying. The toilet was broken. The bed was soft and moved. No smart TV. Shower was nice and the gym was nice. Also had a really nice Deco inspired bar area, which was great. Honestly for $750 a night just pay the extra $150 and stay at the four seasons.
10
Jeremy
15 Jul 2024
·
Stayed 2 nights
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning). The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night. The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this. We'd definitely stay here again but look to get a room in a different location.
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning). The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night. The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this. We'd definitely stay here again but look to get a room in a different location.
8
Desiree
21 May 2023
·
Stayed 3 nights
Few amenities for the bathroom. Poor lightning in the bathroom. Sockets for the electronic chargerrs were a little old and not up to date
Few amenities for the bathroom. Poor lightning in the bathroom. Sockets for the electronic chargerrs were a little old and not up to date
10
Lawrence
2 Dec 2022
·
Stayed 4 nights
Only thing that was disappointing was the bathroom. No heating. Very little water pressure.
Only thing that was disappointing was the bathroom. No heating. Very little water pressure.
8
pedro
25 Oct 2025
·
Stayed 2 nights
Lavatories at the bad room don’t work properly
Lavatories at the bad room don’t work properly
4
james
9 Jun 2024
·
Stayed 2 nights
A catalogue of poor service even before we arrived. Wrong rooms booked. Not connecting as promised. No rollaway bed. Room service didn’t turn up. TVs didn’t work. Keys didn’t work. Telephone didn’t work. Toilet was faulty. Reception ignored us when reporting issue with room. Maintenance came at midnight to fix fault. Just not what I expected from a five star hotel as a platinum member.
A catalogue of poor service even before we arrived. Wrong rooms booked. Not connecting as promised. No rollaway bed. Room service didn’t turn up. TVs didn’t work. Keys didn’t work. Telephone didn’t work. Toilet was faulty. Reception ignored us when reporting issue with room. Maintenance came at midnight to fix fault. Just not what I expected from a five star hotel as a platinum member.
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AI-generated summary based on recent guest reviews
Rooms
Room size varies notably: some are spacious and well equipped, while others feel small or basic. Noise affects certain rooms near elevators or service areas, and a few note dated features (e.g., no smart TV) or soft beds.
Related guest reviews
10
Rajinder
1 Sept 2025
·
Stayed 4 nights
My family stayed at the hotel for 4 nights. We were very pleased with the quality of the place and service. The food was excellent and rooms were large and clean and well equipped. We will stay here again. Very conveniently located.
My family stayed at the hotel for 4 nights. We were very pleased with the quality of the place and service. The food was excellent and rooms were large and clean and well equipped. We will stay here again. Very conveniently located.
10
Tracy
17 Jun 2023
·
Stayed 1 night
We had a great stay at this hotel. Great location, great service, comfortable beds! What else can you ask…
We had a great stay at this hotel. Great location, great service, comfortable beds! What else can you ask…
4
Marcel
21 Dec 2024
·
Stayed 5 nights
Super noisy room, stayed a week and there was construction going on in the rooms next door, super laud and the bathroom pipes in the room made noise as well! The room was close to the service elevator and the staff was constantly banging the door towards it and staff kept talking super laud in that area as well, we stayed in the hotel 3 times, but this was definitely the last time. I addressed the issues 2 times with the staff, but nobody seams to care or offer any help. This is not equal to a 5 star hotel at all anymore, really poorly handled. Bottom line if you want to enjoy your stay and sleep peaceful, stay away from this hotel!!!
Super noisy room, stayed a week and there was construction going on in the rooms next door, super laud and the bathroom pipes in the room made noise as well! The room was close to the service elevator and the staff was constantly banging the door towards it and staff kept talking super laud in that area as well, we stayed in the hotel 3 times, but this was definitely the last time. I addressed the issues 2 times with the staff, but nobody seams to care or offer any help. This is not equal to a 5 star hotel at all anymore, really poorly handled. Bottom line if you want to enjoy your stay and sleep peaceful, stay away from this hotel!!!
8
MUHAMMAD
29 Aug 2023
·
Stayed 2 nights
The room size was small and the photos made it look bigger. The shower door did not seal properly so the water leaked into the washbasin area though we did not complain about this as we were there just for 2 nights. Overall pleased as location is excellent
The room size was small and the photos made it look bigger. The shower door did not seal properly so the water leaked into the washbasin area though we did not complain about this as we were there just for 2 nights. Overall pleased as location is excellent
10
ken
15 Aug 2023
·
Stayed 2 nights
Superb hotel, staff and location - rooms are gorgeous! Highly recommended 👍
Superb hotel, staff and location - rooms are gorgeous! Highly recommended 👍
6
Henry
11 Sept 2025
·
Stayed 1 night
Just not worth the price. We also found a $25 random charge after returning home. I suspect the bell man tripped the fridge sensor when showing us the room, which is annoying. The toilet was broken. The bed was soft and moved. No smart TV. Shower was nice and the gym was nice. Also had a really nice Deco inspired bar area, which was great. Honestly for $750 a night just pay the extra $150 and stay at the four seasons.
Just not worth the price. We also found a $25 random charge after returning home. I suspect the bell man tripped the fridge sensor when showing us the room, which is annoying. The toilet was broken. The bed was soft and moved. No smart TV. Shower was nice and the gym was nice. Also had a really nice Deco inspired bar area, which was great. Honestly for $750 a night just pay the extra $150 and stay at the four seasons.
10
Jeremy
15 Jul 2024
·
Stayed 2 nights
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning). The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night. The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this. We'd definitely stay here again but look to get a room in a different location.
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning). The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night. The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this. We'd definitely stay here again but look to get a room in a different location.
8
james
11 Oct 2024
·
Stayed 3 nights
Great Location, room size was average to small. Very expensive for a 4 star hotel.
Great Location, room size was average to small. Very expensive for a 4 star hotel.
6
Vladislav
2 Jun 2023
·
Stayed 3 nights
at the reception they didn’t serve us well - they saw that we were with a small child and gave a room next to the elevator it was very noisy, they didn’t say that it was included, but in general the hotel is excellent, the location is perfect
at the reception they didn’t serve us well - they saw that we were with a small child and gave a room next to the elevator it was very noisy, they didn’t say that it was included, but in general the hotel is excellent, the location is perfect
6
Hassan
5 Jul 2025
·
Stayed 10 nights
The hotel has good location near the park. However the room was not worth the price. It was very small and basic
The hotel has good location near the park. However the room was not worth the price. It was very small and basic
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as exceptional, friendly, and professional. However, there are recurring complaints about front-desk handling and follow-up (room allocation issues, delays, and unhelpful responses), with a few reports of serious service failures.
Related guest reviews
10
Rajinder
1 Sept 2025
·
Stayed 4 nights
My family stayed at the hotel for 4 nights. We were very pleased with the quality of the place and service. The food was excellent and rooms were large and clean and well equipped. We will stay here again. Very conveniently located.
My family stayed at the hotel for 4 nights. We were very pleased with the quality of the place and service. The food was excellent and rooms were large and clean and well equipped. We will stay here again. Very conveniently located.
10
Kevin
24 Feb 2024
·
Stayed 1 night
The entire staff is exceptional.
The entire staff is exceptional.
10
Kim
7 Feb 2024
·
Stayed 3 nights
Great place. Friendly and attentive staff. Excellent location.
Great place. Friendly and attentive staff. Excellent location.
10
Thomas
3 Nov 2023
·
Stayed 1 night
The entire staff was excellent - the Bellmen, dining staff, reception staff and concierge did EVERYTHING possible to make our stay special. Location is convenient with shopping and dining within walking distance. A bit pricey but I would definitely return.
The entire staff was excellent - the Bellmen, dining staff, reception staff and concierge did EVERYTHING possible to make our stay special. Location is convenient with shopping and dining within walking distance. A bit pricey but I would definitely return.
6
Tatjana
24 May 2024
·
Stayed 7 nights
Unfriendly, unprofessional staff. I was told that because I’m staying 7 nights , I got the room with no view and the last one from the elevator. They made me wait an hour before I got checked in .
Unfriendly, unprofessional staff. I was told that because I’m staying 7 nights , I got the room with no view and the last one from the elevator. They made me wait an hour before I got checked in .
8
ALEXANDRA
17 Jul 2025
·
Stayed 5 nights
Overall this hotel was brilliant and is an extremely luxurious place to stay. However we had some hiccups which dampened our overall experience. We confirmed twice ahead of our arrival, and again on check in, that we were travelling with children, yet their beds weren’t even in the room, let alone set up, when we checked in. Not having this caused some issues for us given it was later in the evening and we had travelled a way to get there. We found the concierge and housekeeping staff brilliant, responsive, and helpful. They should be commended on their work. We had access to the lounge, for food, which was ok. Most times far too busy to get a seat and there wasn’t enough clean cutlery on several occasions. However we still enjoyed our time at the Sheraton and would return!
Overall this hotel was brilliant and is an extremely luxurious place to stay. However we had some hiccups which dampened our overall experience. We confirmed twice ahead of our arrival, and again on check in, that we were travelling with children, yet their beds weren’t even in the room, let alone set up, when we checked in. Not having this caused some issues for us given it was later in the evening and we had travelled a way to get there. We found the concierge and housekeeping staff brilliant, responsive, and helpful. They should be commended on their work. We had access to the lounge, for food, which was ok. Most times far too busy to get a seat and there wasn’t enough clean cutlery on several occasions. However we still enjoyed our time at the Sheraton and would return!
2
RICHARD
18 Jun 2023
·
Stayed 3 nights
We prepaid for two rooms, neither was available when we arrived. We had to find another property to stay at for the duration of our stay. No refund was issued for the unavailable rooms
We prepaid for two rooms, neither was available when we arrived. We had to find another property to stay at for the duration of our stay. No refund was issued for the unavailable rooms
10
Kevin
2 Mar 2024
·
Stayed 6 nights
London has many oustanding hotels. I stay at the Sheraton Grand Park Lane because of the people. The staff is exceptional, courteous, and very knowledgeable. I would recommend the hotel to both business travelers and vacationeers without hesitation.
London has many oustanding hotels. I stay at the Sheraton Grand Park Lane because of the people. The staff is exceptional, courteous, and very knowledgeable. I would recommend the hotel to both business travelers and vacationeers without hesitation.
8
David
18 Feb 2025
·
Stayed 1 night
I would like to take a moment to share my feedback regarding my recent stay at The Sheraton, which, unfortunately, did not meet the high standards we have come to expect from your establishment during our numerous visits over the years. While the accommodations booked (one room for my wife and me, and another for our two children) were satisfactory, we encountered a few issues that detracted from our overall experience. Firstly, although we were located on the second floor, the noise from a party on Saturday night disrupted our peace, with music audible until nearly one in the morning. Additionally, upon returning from an evening out, I was informed at the Palm Court that I could only order a double whisky, which was surprising, as I have previously enjoyed single servings during past visits. After some discussion, I was ultimately permitted to order a single, but the experience felt unnecessarily prolonged, particularly given the premium price of £162 for a 50ml double. Moreover, breakfast on Sunday morning was notably below the usual standard we have experienced. We waited nearly 20 minutes for hot food, as it appeared the kitchen had run out, despite the fact that we were dining well within service hours. Overall, our visit felt somewhat lackluster, which is disappointing considering our history with your hotel. This may merely reflect a current downturn in service, and I remain hopeful that these issues will be addressed moving forward
I would like to take a moment to share my feedback regarding my recent stay at The Sheraton, which, unfortunately, did not meet the high standards we have come to expect from your establishment during our numerous visits over the years. While the accommodations booked (one room for my wife and me, and another for our two children) were satisfactory, we encountered a few issues that detracted from our overall experience. Firstly, although we were located on the second floor, the noise from a party on Saturday night disrupted our peace, with music audible until nearly one in the morning. Additionally, upon returning from an evening out, I was informed at the Palm Court that I could only order a double whisky, which was surprising, as I have previously enjoyed single servings during past visits. After some discussion, I was ultimately permitted to order a single, but the experience felt unnecessarily prolonged, particularly given the premium price of £162 for a 50ml double. Moreover, breakfast on Sunday morning was notably below the usual standard we have experienced. We waited nearly 20 minutes for hot food, as it appeared the kitchen had run out, despite the fact that we were dining well within service hours. Overall, our visit felt somewhat lackluster, which is disappointing considering our history with your hotel. This may merely reflect a current downturn in service, and I remain hopeful that these issues will be addressed moving forward
4
james
9 Jun 2024
·
Stayed 2 nights
A catalogue of poor service even before we arrived. Wrong rooms booked. Not connecting as promised. No rollaway bed. Room service didn’t turn up. TVs didn’t work. Keys didn’t work. Telephone didn’t work. Toilet was faulty. Reception ignored us when reporting issue with room. Maintenance came at midnight to fix fault. Just not what I expected from a five star hotel as a platinum member.
A catalogue of poor service even before we arrived. Wrong rooms booked. Not connecting as promised. No rollaway bed. Room service didn’t turn up. TVs didn’t work. Keys didn’t work. Telephone didn’t work. Toilet was faulty. Reception ignored us when reporting issue with room. Maintenance came at midnight to fix fault. Just not what I expected from a five star hotel as a platinum member.
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AI-generated summary based on recent guest reviews
Location
Location is consistently praised as central and walkable to major sights.
Related guest reviews
10
Rajinder
1 Sept 2025
·
Stayed 4 nights
My family stayed at the hotel for 4 nights. We were very pleased with the quality of the place and service. The food was excellent and rooms were large and clean and well equipped. We will stay here again. Very conveniently located.
My family stayed at the hotel for 4 nights. We were very pleased with the quality of the place and service. The food was excellent and rooms were large and clean and well equipped. We will stay here again. Very conveniently located.
10
Jennifer
17 Aug 2025
·
Stayed 5 nights
Easy walk to Buckinham palace and getting around town. The property was pretty and the history was amazing to see
Easy walk to Buckinham palace and getting around town. The property was pretty and the history was amazing to see
10
Masoud
15 Feb 2025
·
Stayed 4 nights
Great location and staff even better. We had a great stay. We will be going back.
Great location and staff even better. We had a great stay. We will be going back.
10
Jeremy
15 Jul 2024
·
Stayed 2 nights
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning). The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night. The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this. We'd definitely stay here again but look to get a room in a different location.
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning). The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night. The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this. We'd definitely stay here again but look to get a room in a different location.
10
alicia
19 Jan 2025
·
Stayed 3 nights
Very well located …. I highly recommend
Very well located …. I highly recommend
10
Guillermo
6 Apr 2023
·
Stayed 6 nights
Great location. Walkable everywhere. Close to restaurants, pubs and top attractions.
Great location. Walkable everywhere. Close to restaurants, pubs and top attractions.
10
Dhar
13 Mar 2025
·
Stayed 3 nights
Location and walkability
Location and walkability
8
Gary
7 Aug 2025
·
Stayed 3 nights
A more than decent hotel in a great location
A more than decent hotel in a great location
10
Greg
7 Oct 2025
·
Stayed 4 nights
Nice club. Excellent location for walking to many sites. Quiet.
Nice club. Excellent location for walking to many sites. Quiet.
10
Terri
21 Aug 2024
·
Stayed 1 night
Amazing hotel, centrally located , loved it!
Amazing hotel, centrally located , loved it!
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AI-generated summary based on recent guest reviews
Dining
Food and bar offerings receive many positives, including good breakfast and club lounge options. Crowding and occasional service issues are mentioned, with waits at breakfast and inconsistent beverage service noted.
Related guest reviews
10
Rajinder
1 Sept 2025
·
Stayed 4 nights
My family stayed at the hotel for 4 nights. We were very pleased with the quality of the place and service. The food was excellent and rooms were large and clean and well equipped. We will stay here again. Very conveniently located.
My family stayed at the hotel for 4 nights. We were very pleased with the quality of the place and service. The food was excellent and rooms were large and clean and well equipped. We will stay here again. Very conveniently located.
10
CEYDA
20 Apr 2025
·
Stayed 4 nights
Nice bar
Nice bar
4
Tuthier
2 Jan 2024
·
Stayed 1 night
Customer service was really poor, except for the car park attendant! Not a world class hotel but perhaps typically English with unbothered lazy staff. We wanted a cup of coffee and we were told to go from one restaurant to another, to only be told in the 3rd place that the coffee machine had broken down.
Customer service was really poor, except for the car park attendant! Not a world class hotel but perhaps typically English with unbothered lazy staff. We wanted a cup of coffee and we were told to go from one restaurant to another, to only be told in the 3rd place that the coffee machine had broken down.
10
Timothy
30 Jan 2025
·
Stayed 1 night
A great London mainstay with lovely rooms, great bar and very generous Club Lounge facility. Super staff too - very friendly.
A great London mainstay with lovely rooms, great bar and very generous Club Lounge facility. Super staff too - very friendly.
6
Henry
11 Sept 2025
·
Stayed 1 night
Just not worth the price. We also found a $25 random charge after returning home. I suspect the bell man tripped the fridge sensor when showing us the room, which is annoying. The toilet was broken. The bed was soft and moved. No smart TV. Shower was nice and the gym was nice. Also had a really nice Deco inspired bar area, which was great. Honestly for $750 a night just pay the extra $150 and stay at the four seasons.
Just not worth the price. We also found a $25 random charge after returning home. I suspect the bell man tripped the fridge sensor when showing us the room, which is annoying. The toilet was broken. The bed was soft and moved. No smart TV. Shower was nice and the gym was nice. Also had a really nice Deco inspired bar area, which was great. Honestly for $750 a night just pay the extra $150 and stay at the four seasons.
8
ALEXANDRA
17 Jul 2025
·
Stayed 5 nights
Overall this hotel was brilliant and is an extremely luxurious place to stay. However we had some hiccups which dampened our overall experience. We confirmed twice ahead of our arrival, and again on check in, that we were travelling with children, yet their beds weren’t even in the room, let alone set up, when we checked in. Not having this caused some issues for us given it was later in the evening and we had travelled a way to get there. We found the concierge and housekeeping staff brilliant, responsive, and helpful. They should be commended on their work. We had access to the lounge, for food, which was ok. Most times far too busy to get a seat and there wasn’t enough clean cutlery on several occasions. However we still enjoyed our time at the Sheraton and would return!
Overall this hotel was brilliant and is an extremely luxurious place to stay. However we had some hiccups which dampened our overall experience. We confirmed twice ahead of our arrival, and again on check in, that we were travelling with children, yet their beds weren’t even in the room, let alone set up, when we checked in. Not having this caused some issues for us given it was later in the evening and we had travelled a way to get there. We found the concierge and housekeeping staff brilliant, responsive, and helpful. They should be commended on their work. We had access to the lounge, for food, which was ok. Most times far too busy to get a seat and there wasn’t enough clean cutlery on several occasions. However we still enjoyed our time at the Sheraton and would return!
10
Jeremy
15 Jul 2024
·
Stayed 2 nights
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning). The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night. The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this. We'd definitely stay here again but look to get a room in a different location.
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning). The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night. The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this. We'd definitely stay here again but look to get a room in a different location.
10
RENEE
6 Feb 2023
·
Stayed 4 nights
Excellent location ! Service and food
Excellent location ! Service and food
10
Michael
17 Jun 2025
·
Stayed 2 nights
Great stay, very comfortable with 5 star service. The Club food was very good.
Great stay, very comfortable with 5 star service. The Club food was very good.
8
David
18 Feb 2025
·
Stayed 1 night
I would like to take a moment to share my feedback regarding my recent stay at The Sheraton, which, unfortunately, did not meet the high standards we have come to expect from your establishment during our numerous visits over the years. While the accommodations booked (one room for my wife and me, and another for our two children) were satisfactory, we encountered a few issues that detracted from our overall experience. Firstly, although we were located on the second floor, the noise from a party on Saturday night disrupted our peace, with music audible until nearly one in the morning. Additionally, upon returning from an evening out, I was informed at the Palm Court that I could only order a double whisky, which was surprising, as I have previously enjoyed single servings during past visits. After some discussion, I was ultimately permitted to order a single, but the experience felt unnecessarily prolonged, particularly given the premium price of £162 for a 50ml double. Moreover, breakfast on Sunday morning was notably below the usual standard we have experienced. We waited nearly 20 minutes for hot food, as it appeared the kitchen had run out, despite the fact that we were dining well within service hours. Overall, our visit felt somewhat lackluster, which is disappointing considering our history with your hotel. This may merely reflect a current downturn in service, and I remain hopeful that these issues will be addressed moving forward
I would like to take a moment to share my feedback regarding my recent stay at The Sheraton, which, unfortunately, did not meet the high standards we have come to expect from your establishment during our numerous visits over the years. While the accommodations booked (one room for my wife and me, and another for our two children) were satisfactory, we encountered a few issues that detracted from our overall experience. Firstly, although we were located on the second floor, the noise from a party on Saturday night disrupted our peace, with music audible until nearly one in the morning. Additionally, upon returning from an evening out, I was informed at the Palm Court that I could only order a double whisky, which was surprising, as I have previously enjoyed single servings during past visits. After some discussion, I was ultimately permitted to order a single, but the experience felt unnecessarily prolonged, particularly given the premium price of £162 for a 50ml double. Moreover, breakfast on Sunday morning was notably below the usual standard we have experienced. We waited nearly 20 minutes for hot food, as it appeared the kitchen had run out, despite the fact that we were dining well within service hours. Overall, our visit felt somewhat lackluster, which is disappointing considering our history with your hotel. This may merely reflect a current downturn in service, and I remain hopeful that these issues will be addressed moving forward
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AI-generated summary based on recent guest reviews
10
Kristen
23 Jun 2026
·
Stayed 1 night
The Sheraton Grand was a truly enjoyable experience. The staff was courteous and knowledgeable and the location across from the park was perfect.
The Sheraton Grand was a truly enjoyable experience. The staff was courteous and knowledgeable and the location across from the park was perfect.
10
Robert
21 Jun 2026
·
Stayed 4 nights
All good. Clean room and staff friendly
All good. Clean room and staff friendly
10
Carlos
14 May 2026
·
Stayed 4 nights
Great location , quiet area , walkable streets!!!! We loved our stay at the Sheraton
Great location , quiet area , walkable streets!!!! We loved our stay at the Sheraton
10
Sandra
18 Mar 2026
·
Stayed 3 nights
Our room was spacious and comfortable and the staff was absolutely wonderful, helping with everything from restaurant suggestions to luggage assistance and more. The location was great, just a few steps to St. James park and a short walk to Buckingham Palace. We would definitely stay here again.
Our room was spacious and comfortable and the staff was absolutely wonderful, helping with everything from restaurant suggestions to luggage assistance and more. The location was great, just a few steps to St. James park and a short walk to Buckingham Palace. We would definitely stay here again.
10
Toni
18 Dec 2025
·
Stayed 1 night
Great location Lovely and clean Super friendly and helpful staff
Great location Lovely and clean Super friendly and helpful staff
FAQs about Sheraton Grand London Park Lane
Is parking available at the property?
Self parking is available on-site for a fee of GBP 50 per day. Valet parking services are also offered.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are served for a fee, approximately GBP 25 for adults and GBP 12.50 for children. Weekday serving hours are from 6:30 AM to 11:00 AM, and on weekends from 7:00 AM to 11:00 AM.
Does the property allow pets?
Pets are allowed with a fee of GBP 25 per pet, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Late check-out is available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional features may include accessible bathrooms.
Where is the property located in relation to key landmarks?
The hotel is centrally located in London, just steps from Piccadilly and a 6-minute walk from Hyde Park. It is 0.4 miles from Buckingham Palace and 0.7 miles from Piccadilly Circus.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of GBP 80 per night, and advance request or confirmation is required. Cribs are not mentioned.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-05: 716.1589788208008USD
- 2026-09-06: 660.3769736816406USD
- 2026-09-07: 663.0465491210938USD
- 2026-09-08: 789.7502278442382USD
- 2026-09-09: 811.8313595214844USD
- 2026-09-10: 706.2956560546875USD
- 2026-09-11: 645.4261461547851USD
- 2026-09-12: 653.6269741577148USD
- 2026-09-13: 640.6520294189453USD
- 2026-09-14: 2268.964885180664USD
- 2026-09-15: 821.8609813842774USD
- 2026-09-16: 821.7083633300781USD
- 2026-09-17: 868.1802418457031USD
- 2026-09-18: 770.6125760009766USD
- 2026-09-19: 752.3565362060547USD
- 2026-09-20: 752.3565362060547USD
- 2026-09-21: 787.5001571166993USD
- 2026-09-22: 1285.5213642333983USD
- 2026-09-23: 1431.1503196533204USD
- 2026-09-24: 706.0067237792969USD
- 2026-09-25: 579.2442449279785USD
- 2026-09-26: 588.557455102539USD
- 2026-09-27: 556.0761083496094USD
- 2026-09-28: 659.6704506225586USD
- 2026-09-29: 694.4358934936523USD
- 2026-09-30: 703.12335546875USD
- 2026-10-01: 636.5022786010742USD
- 2026-10-02: 590.223494177246USD
- 2026-10-03: 695.0984670898438USD
- 2026-10-04: 602.4259207763672USD
- 2026-10-05: 671.0221006835937USD
- 2026-10-06: 686.4882002197265USD
- 2026-10-07: 686.4882002197265USD
- 2026-10-08: 583.0542734863282USD
- 2026-10-09: 571.8910035827637USD
- 2026-10-10: 663.5768490112305USD
- 2026-10-11: 629.203123449707USD
- 2026-10-12: 652.1144037719727USD
- 2026-10-13: 675.0392942504883USD
- 2026-10-14: 675.0392942504883USD
- 2026-10-15: 675.0392942504883USD
- 2026-10-16: 640.6520294189453USD
- 2026-10-17: 663.5768490112305USD
- 2026-10-18: 652.1144037719727USD
- 2026-10-19: 663.5768490112305USD
- 2026-10-20: 697.9641138427735USD
- 2026-10-21: 697.9641138427735USD
- 2026-10-22: 606.2782329711914USD
- 2026-10-23: 541.7886341674805USD
- 2026-10-24: 552.6563084899902USD
- 2026-10-25: 617.7947644042969USD
- 2026-10-26: 650.3572050048828USD
- 2026-10-27: 617.7947644042969USD
- 2026-10-28: 595.946848425293USD
- 2026-10-29: 596.0728841430664USD
- 2026-10-30: 520.0667893493652USD
- 2026-10-31: 530.934463671875USD
- 2026-11-01: 509.22615812377927USD
- 2026-11-02: 571.8910035827637USD
- 2026-11-03: 628.8759126098632USD
- 2026-11-04: 629.203123449707USD
- 2026-11-05: 571.8910035827637USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- Fee for full breakfast: approximately GBP 25 for adults and GBP 12.50 for children
- Self parking fee: GBP 50 per day
- Pet fee: GBP 25 per pet, per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: GBP 80.0 per night
- Service fee: 5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Business centre
Room service
Valet parking
Tour desk
Services
Business centre
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
Bicycle rental
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Breakfast in the room
Allergy-free room available
Activities
Outdoor Furniture
Terrace
Fitness Center (nearby)
Parking
Parking
Valet parking
Internet
Free wi-fi