Is parking available at the property?

Free self-parking is available on-site, but parking is limited. Valet parking is also an option.

What are the check-in and check-out times?

Check-in is from 2:00 PM, and check-out is at 12:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances. Guests who may encounter issues with stairs are encouraged to request a room on a floor with elevator service in advance.

What is the location of the property in relation to key landmarks?

The property is located in West Mackay, within a 5-minute drive of Caneland Central and Mackay Entertainment and Convention Centre. It is approximately 1.1 miles from Jubilee Park and 1.2 miles from Artspace Mackay.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests. Pool access is from 7:00 AM to 7:00 PM, and it is seasonal.

What are the policies for guests staying with children?

Children are allowed at the property, and there is no specified minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of AUD 15.00 per stay. There is no information provided about rollaway beds or extra beds, so guests should inquire directly for details.

The Marco Polo Motel in Mackay

Average nightly price at The Marco Polo by month, last 12 months (USD)
Month	Average price
January	US$86
February	US$89
March	US$89
April	US$91
May	US$94
June	US$92
July	US$141
August	US$119
September	US$95
October	US$93
November	US$86
December	US$83

What guests think

Across recent reviews, The Marco Polo is praised for welcoming staff, very comfortable beds, clean, often updated rooms, and handy undercover parking, making it a convenient stop for road trips and short stays around Mackay.

Location is close to the CBD and main roads, with some guests noting easy access but others reporting noise from traffic and the nearby flight path. The on-site Italian restaurant receives strong feedback when open, but availability is inconsistent and it can book out well in advance. A recurring set of complaints includes occasional housekeeping misses, intermittent Wi-Fi or air-conditioning issues, and several reports of hot water problems or limited after-hours support. Expect a comfortable, good-value motel stay with standout service and a few operational quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Undercover parking outside rooms is widely appreciated, though spaces can be tight or not guaranteed. Guests mention a pool and some spa rooms, with experiences varying.

Related guest reviews

10

Nicolette

22 Sept 2024

·

Stayed 1 night

I love everything to do with the hotel. Kids love the pool area. It was quiet and relaxing. Will surely book again on our next trip. Vinaka from the Singh family.

8

Deborah

13 Dec 2024

·

Stayed 1 night

Not guaranteed a car park in front of your room. The pillow was very flat and the shower floor was slippery. A/C was set on a temp that I’d prefer to be cooler.

8

Cathy

9 Oct 2024

·

Stayed 1 night

Covered parking outside each unit. Comfortable bed. Good bathroom.

6

Ryan

1 Dec 2024

·

Stayed 2 nights

No designated Parking that was inconvenient

8

Frieda

27 Oct 2023

·

Stayed 2 nights

The pool was heavenly and the shower nice and hot.

8

Georgina

16 Jan 2026

·

Stayed 1 night

Comfortable room. Great to have the additional amenity of a microwave and small bench as well as crockery and cutlery. Fully covered parking right outside the room.

10

Alan

29 Oct 2024

·

Stayed 1 night

Great property which provides excellent value for money. Clean spacious room with everything required for eating in. Undercover parking is quite secure. Staff all very friendly. Easy to find and get in and out. Short drive into CBD. Highly recommended.

10

Seth

9 Jun 2024

·

Stayed 1 night

Nice facility with parking undercover at the front door.

10

Paul

14 Sept 2025

·

Stayed 1 night

We stayed for one night at the Marco Polo when passing through Mackay and were pleased with our room. Undercover parking at our front door was good and our room was a good size. The room clean with a comfortable bed and a table and chairs. Everything was in working condition. It's a little out of town but there are some eateries a short drive away. We would stay here again if in Mackay and we do recommend the motel to other travellers.

8

Mathew

28 Oct 2024

·

Stayed 1 night

Well-appointed rooms with the following issues: - One set of power points were not compliant and potentially a health and safety risk. - The parking bays are an extremely tight squeeze and could so with wider bays.

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Cleanliness

Many guests find rooms very clean, but several report lapses such as mouldy tiles or missed items. A few also note maintenance issues, including hot water running out or broken fixtures.

Related guest reviews

8

Annette

22 Apr 2025

·

Stayed 1 night

Very soft bed, no good for anyone with a bad back. Freezer frosted up. Used soap still in the shower. But good value for money overall, if you don't mind a soft bed.

6

Linda

3 Dec 2024

·

Stayed 2 nights

We liked the Italian Restaurant attached with friendly young staff and good food & service. Berny the receptionist was friendly. Unfortunately, the room was not clean, dirty towel on floor behind the front door, used toothpick & sticky residue on bedside table, hair/muck on bathroom floor behind toilet & bathroom sink, floor in room not clean. Air conditioning control knob broken, One mug & one chair in a King room, no hanging space/wardrobe. Sorry, it was disappointing.

10

Daryl

21 Sept 2025

·

Stayed 1 night

Quiet, clean and comfortable.

6

Bridget

17 Nov 2024

·

Stayed 1 night

:( CLEANING. my shower! the tiles were mouldy, domestos would fix it easily. And bath tub has seen better days. Rest of the room was lovely thanks. Ill be back

10

Kye

19 Apr 2025

·

Stayed 1 night

Very clean

4

Jessica

15 Mar 2025

·

Stayed 1 night

The room was very unclean, thick dust covering any area not routinely used ie. windowsill, baseboards and corners of floors, above mirror and TV etc. Low budget building in need of upgrade. Did not know it was very close to an airport, loud jets going by consistently. No remote for the TV so was unable to use TV.

10

Karon

22 Apr 2025

·

Stayed 3 nights

The housekeeping girls and guys do an awsome job with cleaning the rooms!

6

Eduardo

12 Jul 2024

·

Stayed 1 night

Floor dirty

10

Paul

14 Sept 2025

·

Stayed 1 night

We stayed for one night at the Marco Polo when passing through Mackay and were pleased with our room. Undercover parking at our front door was good and our room was a good size. The room clean with a comfortable bed and a table and chairs. Everything was in working condition. It's a little out of town but there are some eateries a short drive away. We would stay here again if in Mackay and we do recommend the motel to other travellers.

10

Robert

24 Sept 2025

·

Stayed 2 nights

Clean room

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious or updated with very comfortable beds. Storage is a common drawback, with multiple reviews noting no wardrobe or hanging space, plus occasional road/flight-path noise and patchy Wi-Fi.

Related guest reviews

4

Loretta

13 May 2025

·

Stayed 1 night

Whilst the room was clean and tidy it fell down on comfort. There were only two pillows in the room and there was not a wardrobe or cupboard to hang clothes. The hot water was barely luke warm and too cool to have a shower. The rule book is very unfriendly and talks of ‘fines’ if you do certain things!! Whilst it was not terrible, with so many other options nearby I would not stay again.

10

Steven

14 Jul 2025

·

Stayed 1 night

You're on a main road with passing traffic and sitting on an aircraft flight approach pattern. Noise is always going to be a slight issue at that address. And... Your room curtains in No. 30 need attention but otherwise, all good.

10

Sarah

14 Jan 2025

·

Stayed 1 night

The rooms were fresh and clean, with a modern appearance. I really appreciated the extra bathroom counter space. Bev in the office (sorry if I got it wrong) was exceptional in her welcoming and customer service. We loved this hotel and will stay here again. Personal experience downfalls: - internet was glitchy so I ended up hot spotting with my own data so my son could watch a movie. - Difficulty manoeuvring out of my parking space as a large work van parked opposite my room car park. - Ordered a take away pasta dish from onsite Italian restaurant $29, serving size less than a handful. Followed up with request to top up or refund. Refund provided.

8

Sivagnanavel

21 Sept 2023

·

Stayed 1 night

We stayed in family room which could have slept 5 with ease. The rooms were well maintained, had aircon that worked and bathrooms that were clean with great shower water pressure. We would happily stay again.

8

Kylie

28 Sept 2024

·

Stayed 1 night

Nice, quiet place to stay. Room serviced our needs for the night. Only small criticism was that there was only one remote for both air cons and both tvs so we had to keep going back and forth with them and the WiFi wouldn’t connect. And possibly could have done with spare blankets or thicker blankets on the beds.

10

John

18 Apr 2025

·

Stayed 1 night

The hotel is a real little gem, while outside style is older the rooms have been stylishly decorated to give a modern on trend feel. Bed was super comfy and the reception was very friendly and welcoming.

10

Alison

28 Feb 2025

·

Stayed 1 night

Nowhere to hang clothes.

10

Karen

1 Nov 2023

·

Stayed 1 night

Lovely large room, super comfortable bed, nice decor and quiet

8

SUKHJIWAN

11 Nov 2023

·

Stayed 1 night

Great bed. Great staff. Good restaurants only a short drive away. Clean. No wardrobe. But did not need one

10

Paul

14 Sept 2025

·

Stayed 1 night

We stayed for one night at the Marco Polo when passing through Mackay and were pleased with our room. Undercover parking at our front door was good and our room was a good size. The room clean with a comfortable bed and a table and chairs. Everything was in working condition. It's a little out of town but there are some eateries a short drive away. We would stay here again if in Mackay and we do recommend the motel to other travellers.

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Service

Service is frequently described as friendly, welcoming and helpful, with flexible check-in for some. A few guests struggled to reach staff after hours or were unhappy with policies and refunds.

Related guest reviews

10

Jennifer

17 Jun 2024

·

Stayed 1 night

I absolutely loved this motel. It was very clean, and the room was so welcoming, with the most comfortable king bed I have ever slept in. The decor was cream/beige with 2 modern chairs and a small table for sitting comfortably to watch the TV or read. Bernie the receptionist welcomed me with a beautiful welcoming smile and she was so friendly and helpful. Thank you Bernie we will definitely be staying here next time we are in Mackay

2

Adrian

15 Jun 2025

·

Stayed 1 night

we booked the Marco polo for a quick overnight stay in mackay for a function. arrived late in the afternoon and check in was no problem. after returning to the room later that night there was no hot water at all in the shower , i called the after hours number 3 times and was on hold for a total of 25 minutes and never spoke to anyone it was after mifnight by this stage so we went to bed. in the morning the same thing no hot water so we just left. I even paid the extra for the Deluxe room and regrett even staying there at all. since staying i have read other reviews that say the cold showers are a common occurance. this dampened the entire stay particularly after attending an outdoor function on a very cold evening. will not stay again. the room was clean , amenities good and the lady at reception friendly but the no hot water issue left a bad taste!

2

Cristina

11 May 2025

·

Stayed 1 night

Policy Over Integrity – Disappointed. I called ahead to inform the property that I would be arriving at midnight due to travel. After introducing myself, I my call was answered with a dismissive and rude response. The staff member confirmed my booking and instructed me to call a number upon arrival to receive my key. Upon reaching the motel, I realized I had mistakenly booked the wrong date, and the property was fully booked for the night. With no alternative, I had to sleep in my car. I immediately contacted Expedia to request a refund and was advised to reach out to the property directly. When I called, the same staff member blatantly lied and redirected me back to Expedia instead of addressing the issue. As someone who has managed the largest accommodation in Queensland, I understand policies regarding cancellations and refunds. However, my incorrect booking was still five days away, and rather than providing honest and transparent customer service, the property chose to keep my money and mislead me. This is not how guests should be treated. I hope the small amount of money retained from this situation is worth the damage done to your reputation. I would never recommend or return to this property.

10

Yasmin

2 Oct 2025

·

Stayed 3 nights

Welcomed by very friendly staff who were accommodating to our early arrival and very impressed by the room cleanliness. Would absolutely stay again.

10

Marion

24 Oct 2024

·

Stayed 2 nights

Burnie is the best friendliest host at any motel I’ve stayed at. The flowers at reception are as gorgeous as she is!!

6

Christopher

26 Oct 2023

·

Stayed 2 nights

The room itself was actually pretty good. Pity no foxtel or anything. No pool or spa as advertised which was a big let down. Had to leave early and requested a refund for the one night we couldn't stay as we had a family emergency and have to leave at 6am so we werent even there for 18 hours yet charged for the full 2 nights and absolutely no empthy. I only wanted a refund for the night we didnt stay , so half my money back. But nope they dont care and are happy to jist keep my money. In these tough times youd think they would have a little compassion and refund the 1 night but nope. They dont care. Just money himgry like everyone else and wont help you at all. Even though it lacks the pool and spa as advertised. Wont be going back ever again and will make sure others dont ever stay there. :( if it wasnt for that fact they would have got a great review as the room is pretty good. Sad ending to a great holiday.

8

Beate

26 Nov 2024

·

Stayed 1 night

Stayed here for 1 night and arrived around 19.30. Check was meant to be open till 20.00 but nobody was present. It waz very tricky to get through on the phone and a pain as we were very tired, all wax paid and we just wanted to get into the room. The room was lovely room, very spacious and clean, slept wonderful. Would stay again.

10

Beverley

31 Oct 2024

·

Stayed 3 nights

Bernie the manager was most obliging helpful and friendly.

10

Barry

19 Nov 2025

·

Stayed 3 nights

The Manager/Owner he was very easy going he had an awesome attitude which has reflected through his staff who were very funny and hard workers which our rooms were clean during our stay clean towels everyday and air con was perfect. Our stay at Marco Polo was awesome

10

Isabelle

19 Jan 2025

·

Stayed 4 nights

I very much appreciated beung able to check in early after a very early flight from Sydney. Staff at reception were very accommodating and friendly. The room was very spacious and the king size bed was excellent and so comfortable. Highly recommend Marco Polo for any traveller.

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AI-generated summary based on recent guest reviews

Location

Convenient for drivers and a short drive to the CBD; some dining is walkable but options can be limited. Being on a main road and under a flight path brings occasional noise.

Related guest reviews

10

Steven

14 Jul 2025

·

Stayed 1 night

You're on a main road with passing traffic and sitting on an aircraft flight approach pattern. Noise is always going to be a slight issue at that address. And... Your room curtains in No. 30 need attention but otherwise, all good.

10

Thoai

26 Mar 2024

·

Stayed 1 night

Good location

10

Lindsay

5 Jun 2025

·

Stayed 1 night

Nice and close to the city which was great for us

8

Becca

5 Apr 2025

·

Stayed 1 night

Great staff. Busy road but convenient

10

Alan

29 Oct 2024

·

Stayed 1 night

Great property which provides excellent value for money. Clean spacious room with everything required for eating in. Undercover parking is quite secure. Staff all very friendly. Easy to find and get in and out. Short drive into CBD. Highly recommended.

10

Brett

31 Aug 2024

·

Stayed 1 night

Walking distance to a couple of pubs and eateries.

10

Rosemary

8 Apr 2024

·

Stayed 1 night

Bed was comfortable and room was clean. Would have been good if there was dining options within walking distance of the hotel.

8

Klaus

7 Jun 2024

·

Stayed 1 night

Easy to find and in good position Staff very friendly

10

Tony

17 Feb 2025

·

Stayed 1 night

Friendly helpfull staff. Very clean room. On main road but quiet.

10

Paul

14 Sept 2025

·

Stayed 1 night

We stayed for one night at the Marco Polo when passing through Mackay and were pleased with our room. Undercover parking at our front door was good and our room was a good size. The room clean with a comfortable bed and a table and chairs. Everything was in working condition. It's a little out of town but there are some eateries a short drive away. We would stay here again if in Mackay and we do recommend the motel to other travellers.

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AI-generated summary based on recent guest reviews

Dining

The on-site Italian restaurant earns praise when operating, but it is sometimes closed or booked out, so advance reservations help. Several guests noted limited alternatives within easy walking distance.

Related guest reviews

10

Sarah

14 Jan 2025

·

Stayed 1 night

The rooms were fresh and clean, with a modern appearance. I really appreciated the extra bathroom counter space. Bev in the office (sorry if I got it wrong) was exceptional in her welcoming and customer service. We loved this hotel and will stay here again. Personal experience downfalls: - internet was glitchy so I ended up hot spotting with my own data so my son could watch a movie. - Difficulty manoeuvring out of my parking space as a large work van parked opposite my room car park. - Ordered a take away pasta dish from onsite Italian restaurant $29, serving size less than a handful. Followed up with request to top up or refund. Refund provided.

10

Geoffrey

27 Jul 2025

·

Stayed 1 night

Great overnight stay. The Itslian restaurant on site is booked way in advance , book ahead or you are eating in town . The room was great value for what I paid. Staff were awesome.

10

Jeff

18 Aug 2024

·

Stayed 1 night

Great place to stay, comfortable bed and quiet. easy parking and great little restaurant with excellent food and service

10

Trevor

18 Jul 2024

·

Stayed 1 night

Property has everything I needed for an overnight stop. Easy Check-in and Check Out with staff friendly. Have stayed previously at the motel on my travels between Brisbane and Townsville. Restaurant wasn’t open during my stay however they offered breakfast options.

4

Sheralee

26 Mar 2023

·

Stayed 1 night

I generally stay at this property. It has the best beds. New owners taking over, have closed the restaurant. After meetings all day i liked being able to order in room service with a bottle of red wine. Very disappointing.

6

Donna

22 Nov 2025

·

Stayed 1 night

The room was clean and had fairly recently been updated, parking was easy, location was great across the street from a lovely beach. The restaurant was not accessible, we were told it was reserved 6 months in advance so it was probably very good but disappointed that we could not eat there but there were other restaurants within walking distance.

8

Gordon

28 Jan 2025

·

Stayed 1 night

Friendly staff, clean room and easy access. No immediate eating facilities (walking distance). Last time we stayed here there was a restaurant and this would be nice again if practical.

4

Tony

1 Aug 2023

·

Stayed 2 nights

I had been a guest at this property for 5-6 years. I checked in with an abrupt reception guy, clearly either not having a good day or didnt want to be there. Was diappointed that the restuarant was not only closed (i thought being a sunday) but is permanently closed including any breakfast option. Room servicing is not provided unless asked for. This motel has gone from a 3.5/4 star to a 2 star motel now. Wont be back anymore.

10

Sheryl

30 Oct 2024

·

Stayed 1 night

Although on main Road and under the flight path it was quiet at night. Food at restaurant was unique and provided take away to room. Well maintained for 'older motel'. plenty of power points, comfortable bed.

6

Jeffrey

23 Apr 2025

·

Stayed 2 nights

On-site Italian restaurant is the best! Convenient covered parking is very helpful.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $92	3 $92
4 $92	5 $92	6 $92	7 $92	8 $92	9 $92	10 $90
11 $92	12 $92	13 $92	14 $92	15 $92	16 $101	17 $97
18 $92	19 $92	20 $92	21 $92	22 $92	23 $92	24 $92
25 $92	26 $92	27 $92	28 $112	29 $92	30 $112	31 $114

The Marco Polo

Prices for The Marco Polo

Monthly average prices

About this property

Location

Room options

Deluxe Family Room

Standard Twin Room, Multiple Beds

Standard Family Room

Deluxe Spa Room

Deluxe Twin Room, Multiple Beds

Standard King Room

Deluxe King Room

Guest reviews of The Marco Polo

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Marco Polo

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $101	26 $96
27 $106	28 $91	29 $94	30 $99