Name: Pacific Sands Apartments Mackay
Address: 3 Kirribilli Avenue, Mackay, Queensland, Australia, Mackay, Queensland, Australia
Rating: 7.97

Guest reviews

8

Good

Based on 1,986 verified reviews

Who stays here?

Business

31%

Couple

38%

Family

27%

Group

3%

What guests think

AI-generated summary based on recent guest reviews

At Pacific Sands Apartments Mackay, many guests praise the friendly, helpful staff and quiet, scenic setting near the beach, while feedback often notes spacious apartments with good views that work well for longer stays or work trips.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Georgia

31 Jan 2026

·

Stayed 4 nights

Not a 4 star hotel. The room was dirty, damaged and smelt. The washing machine leaked, a door handle in the bathroom was hanging off classing it dangerous, the shower was extremely loud with clear plumbing issues. The ceiling fan in the bedroom made noise and you couldn’t leave it on. Broken TV remote, buttons didn’t work. Wifi for the TV when playing Netflix was slow. And to get wifi on your phone it’s extra money. It’s $25 to get housekeeping to come clean your sheets and get fresh towels - absolutely ridiculous to be charging the same amount as serviced apartments when it has no housekeeping, lacks maintenance and has some of the rudest staff Ive ever encounter in costumer service. The manager was short, blunt, rude and made weird smirking faces. She cut me off on the phone and spoke over me. Very unprofessional. I do not recommend staying here.

8

Mathew

7 Jan 2026

·

Stayed 3 nights

Great place to stay but the experience is let down by terrible WiFi

10

Sam

4 Jan 2026

·

Stayed 1 night

Great place to stay for an overnight stay in Mackay. Great size apartments, easy check in.

8

Stephen

29 Dec 2025

·

Stayed 7 nights

Good location. Generally ok. Was not proved with enough toilet paper etc. had to ask. kitchen was poorly equiped

6

James

8 Dec 2025

·

Stayed 3 nights

Could do with a lot of maintence. Parking was ok, did have to park on street one night, aircons work well just no direction fins left in them. Bed was awful and pillow non existent

3 Kirribilli Avenue, Mackay, Queensland, Australia

Location

Located in Mackay (East Mackay), Pacific Sands Apartments is within a 5-minute drive of Mackay Enertainment and Convention Centre and Harrup Park. This beach aparthotel is 2.1 mi (3.3 km) from Bluewater Lagoon and 2.1 mi (3.4 km) from Caneland Central.

Town Beach(0.7 Miles)

Ken Burgess Orchid House(0.7 Miles)

Harrup Park(1.5 Miles)

Jubilee Park(1.6 Miles)

Artspace Mackay(1.7 Miles)

Mackay Enertainment and Convention Centre(1.7 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 17:00

Before 10:00

Security deposit

AUD 150 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site, although it is limited.

No pets are allowed at the property, including service animals.

Check-in is from 2:00 PM to 5:00 PM, and check-out is at 10:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Accessibility features include step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

The property is located in East Mackay, within a 5-minute drive of Mackay Entertainment and Convention Centre and Harrup Park. It is approximately 2.1 miles from Bluewater Lagoon and Caneland Central, and 1.1 km from Town Beach.

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours are not specified.

Children are welcome at the property. There is no specific age limit mentioned for children staying for free.

Extra beds and cribs are not available at the property. Guests should plan accordingly.

Pacific Sands Apartments Mackay

Amenities

Property description

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Guest reviews