Is parking available at the property?

Free self-parking is available on-site, but it is limited. No reservation is required.

Does the property allow pets?

Pets are not allowed at the property. Service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 2:00 PM until 5:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available for a fee, and guests should contact the property in advance to make arrangements.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to nearby attractions?

The property is located in East Mackay, within a 5-minute drive of Mackay Entertainment and Convention Centre and Harrup Park. It is approximately 2.1 miles from Bluewater Lagoon and Caneland Central, and 1.1 km from Town Beach.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours are not specified.

What are the policies for guests staying with children?

Children are welcome at the property, and there is no charge for children staying for free, although rollaway or extra beds are not available.

What are the policies regarding extra beds and cribs?

The property does not offer cribs or rollaway beds. Extra beds are not available, and no additional guests can be accommodated beyond the maximum occupancy.

Pacific Sands Apartments Mackay

Average nightly price at Pacific Sands Apartments Mackay by month, last 12 months (USD)
Month	Average price
January	US$83
February	US$104
March	US$121
April	US$142
May	US$140
June	US$123
July	US$161
August	US$151
September	US$132
October	US$132
November	US$108
December	US$98

What guests think

At Pacific Sands Apartments Mackay, many guests praise the friendly, helpful staff and quiet, scenic setting near the beach, while feedback often notes spacious apartments with good views that work well for longer stays or work trips.

However, recurring issues include dated rooms, inconsistent cleanliness (stained carpets and odours), and maintenance problems such as faulty or dripping air-conditioning, broken fixtures, and uncomfortable or two-singles-pushed-together beds. Facilities receive mixed feedback: secure but tight parking, a single elevator with occasional outages, and balcony areas sometimes affected by hot air from external AC units or smoke. Service is generally warm, but communication and after-hours check-in can be unreliable; having a car makes the location easier. Expect roomy apartments with views, but be prepared for wear and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Secure parking is appreciated but can be tight or full, sometimes requiring street parking. There's only one elevator and it has had outages, and balcony AC exhaust can make outdoor areas uncomfortable.

Related guest reviews

6

Emma

14 Apr 2025

·

Stayed 1 night

The elevator stopped working and we were in the top story. Dust on the top of doors.

6

James

8 Dec 2025

·

Stayed 3 nights

Could do with a lot of maintence. Parking was ok, did have to park on street one night, aircons work well just no direction fins left in them. Bed was awful and pillow non existent

4

Tim

28 Oct 2025

·

Stayed 4 nights

The View was the best part of our stay at this property. We were a family of 5 traveling and stayed 4 nights. We had a 3 bedroom apartment and it was really average. The bedding had blood stains on it, or dried wet stains on every bed. The shower didnt have an extracter fan, so was very hot. The Air Conditioning units were either dripping with water leaking or they didn't work properly. The sink tap didn't have hot water coming out of it, and the utensils or the lack of to cook a meal were no where to be seen. The deck had so much dove feces everywhere, no one would want to sit out there. Also the Air Conditioning fan was on the outside balcony blowing hot air at you, which made it impossible to sit near. This needs to be looked at before offering this to families.

6

Tracey

18 Nov 2025

·

Stayed 1 night

No visible window in room, carpet filthy, king bed is 2 singles pushed together, no milk in fridge, shower head poor. Aircon works well, parking secure.

8

Mathew

15 Aug 2025

·

Stayed 1 night

Great suite of apartments, well appointed even though a bit on the pricier side. There is only one lift and you'll likely have to wait a while because the cleaners use it in the morning. A minor quibble but they did not stock the fridge with milk.

8

Phillip

14 Jun 2023

·

Stayed 1 night

Nicely presented property. Parking is tight. A bit out of town. Good bed.

8

Michael

27 Feb 2024

·

Stayed 6 nights

Secure parking

6

Warren

24 Aug 2025

·

Stayed 3 nights

First the good: secure parking is great and the rooms are a good size. However this place is looking very tired. No maintenance is done, shower head held on with a cable tie. Stained carpets and walls and the bed worn out. Balcony is good but unusable with all the smoking going on. Not a smoke free property. No smart TV for streaming or casting. Location is good but how about a coat of paint and new carpets, for the cost. Absolutely no room service for fresh towels etc unless you stay 7 days. Don’t think I’ll be back. Business trip 3 night stay.

4

Mike

7 Jul 2023

·

Stayed 1 night

Room only surface cleaned. Dust and bugs on most surfaces. One lift not sufficient for the building and it wasn’t working on our departure so we had to carry luggage down 6 flights of stairs.

6

Allison

17 Sept 2023

·

Stayed 2 nights

Check in was quick and easy, great off street parking. Unit was clean and serviceable, good elevator accessibility. Great views and access to big walking path. Bed was a bit hard, but nice pillows, doona and towels. Kitchen worked well, overall, good accommodation.

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Cleanliness

Cleanliness is inconsistent, with recurring reports of stained carpets and walls, dust, cigarette odours, ants, mold or musty smells, and occasionally soiled bedding; housekeeping during stays also appears limited. A few guests did find their apartments very clean.

Related guest reviews

2

Joshua

23 Aug 2025

·

Stayed 1 night

The property was dirty. Had a very strong odour of cigarette. Carpets had multiple stains - video taken for any disputes. Overall disappointing experience

6

Catherine

4 May 2024

·

Stayed 3 nights

Rooms are tired, big red stain on the carpet, black marks on the wall. Receptionist was lovely when we asked for more towels and toilet paper as the rooms are not serviced every day. It is convenient to have some cutlery, crockery and the kettle, sandwich press, microwave and toaster.

4

Tim

28 Oct 2025

·

Stayed 4 nights

The View was the best part of our stay at this property. We were a family of 5 traveling and stayed 4 nights. We had a 3 bedroom apartment and it was really average. The bedding had blood stains on it, or dried wet stains on every bed. The shower didnt have an extracter fan, so was very hot. The Air Conditioning units were either dripping with water leaking or they didn't work properly. The sink tap didn't have hot water coming out of it, and the utensils or the lack of to cook a meal were no where to be seen. The deck had so much dove feces everywhere, no one would want to sit out there. Also the Air Conditioning fan was on the outside balcony blowing hot air at you, which made it impossible to sit near. This needs to be looked at before offering this to families.

6

Tracey

18 Nov 2025

·

Stayed 1 night

No visible window in room, carpet filthy, king bed is 2 singles pushed together, no milk in fridge, shower head poor. Aircon works well, parking secure.

2

ColinParawan

23 Aug 2024

·

Stayed 1 night

The curtains had traces of mold. The washing machine was not cleaned, the dryer contained towels left by the cleaning staff. There were cobwebs at the base of the dishwasher in the kitchen area. Pillows in second bedroom had unknown white marks/stains on them. Several surfaces had dirty marks. EG Doors and walls. I used this property several years ago but due to the state of the room, family and I will not be returning. This was reported to reception but have not been contacted by property management and therefore i expect they have little care for their guests.

4

Alice

24 Aug 2024

·

Stayed 2 nights

Very dirty! The carpet had stains all over it and there was lots of dust. The walls need a repaint too!

6

Asta

11 Jan 2024

·

We stayed 12 nights during Christmas and New Year but only got once housekeeping service. Some facilities in the room not working, eg. TV, fan and laundry dryer. The balcony door handles became mouldy and disgusting. Ants everywhere in the kitchen area.

6

Ryan

13 Nov 2025

·

Stayed 2 nights

I’ve stayed here many times over the past 8+ years and have always appreciated the location and the consistently friendly, helpful reception team. However, the last two stays have been disappointing. The rooms feel very aged, which would be fine if they were properly cleaned. Unfortunately, our most recent room had lumpy, worn-out bed, stained furniture with crumbs and dirt, and the bed itself had hairs and other debris on it. The kitchen in the one-bedroom unit was also poorly stocked, with only one fork and one drinking glass. While the view remains a highlight and the air-conditioning filters were clean, the overall condition and cleanliness of the rooms make me question whether they are being adequately serviced between guests. At this point, I’m not sure I would return unless improvements are made.

4

Alicia

3 May 2024

·

Stayed 2 nights

This was one of the worst hotels I have ever stayed in! The windows were so dusty and we had a lot of ants in the kitchen, it was very disgusting. Everything was very used. The shower was also dirty. We needed to park our car outside of the building because all parking spaces were full. The next day our license plates were stolen. So very unsafe area. I would not recommend staying there.

2

Michelle

20 Aug 2024

·

Stayed 2 nights

This property is very run down and dirty! We had to be moved from the first room due to airconditioner not working and musty/mould smell and the second room had the most putrid carpet and a dirty sock in the wardrobe.

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AI-generated summary based on recent guest reviews

Rooms

Apartments are generally spacious with pleasant views and a quiet outlook, but many feel dated and need maintenance, with issues like faulty or dripping air-conditioning, broken fixtures, sticking doors, and limited kitchenware. Beds are often too soft, worn, or two singles pushed together; some rooms have small or high windows with little outlook.

Related guest reviews

6

Gail

16 Apr 2023

·

Stayed 5 nights

the property was ok .. But the air con on the balcony made sitting outside impossible as it threw out too much heat .. The smell from the rubbish room was disgusting .. Not enough plates and knives and forks as well as pots and pans ..

6

Kathryn

24 Sept 2023

·

Stayed 2 nights

The apartment we had this time was smaller and outdated than the one we had two years ago. Parking on-site problematic but off street parking appeared safe. Comfortable beds was a plus.

4

Nan

15 Aug 2025

·

Stayed 1 night

The mattress was terrible… I feel like folding in half by the mattress and you can clearly see the king bed is formed by two singles and they are not leveled! One side is sinking in the middle, makes it impossible to stand up the next morning. I literally couldn’t feel my back after slept in it… Terrible experience won’t recommend.

8

Ebelina

10 Sept 2025

·

Stayed 4 nights

Good size & handy having the kitchen and 2 bathrooms. Lovely views. Just needs some maintenance (shelves broken in the showers, front door damaged, etc).

4

Tim

28 Oct 2025

·

Stayed 4 nights

The View was the best part of our stay at this property. We were a family of 5 traveling and stayed 4 nights. We had a 3 bedroom apartment and it was really average. The bedding had blood stains on it, or dried wet stains on every bed. The shower didnt have an extracter fan, so was very hot. The Air Conditioning units were either dripping with water leaking or they didn't work properly. The sink tap didn't have hot water coming out of it, and the utensils or the lack of to cook a meal were no where to be seen. The deck had so much dove feces everywhere, no one would want to sit out there. Also the Air Conditioning fan was on the outside balcony blowing hot air at you, which made it impossible to sit near. This needs to be looked at before offering this to families.

6

Tracey

18 Nov 2025

·

Stayed 1 night

No visible window in room, carpet filthy, king bed is 2 singles pushed together, no milk in fridge, shower head poor. Aircon works well, parking secure.

10

Judith Elizabeth

28 Sept 2023

·

Stayed 3 nights

Pleasant views of the sand dunes and beach in the distance.

8

Miller

22 Sept 2024

·

Stayed 1 night

The beds are too soft.

4

Wolfgang

4 Aug 2022

·

Stayed 1 night

I chose that hotel because of the close proximity to the sea and expected a nice hotel as it looked on the photos. When we arrived at the hotel it was a few minutes before the reception closed for the day. It turned out the hotel was in a residential area without any shops. The window in the very small room was about 1.90m abve the ground and about 50 cm high, there was no chance to look out the window. As the reception was already closed there was no chance to rectify this situation. The off street parking was very full so we had to park in the street. The hotel had 8 floors but only one lift. Very very unsafe. There was a cushion in the bed with a zip sticking out. It gave me two 4cm long scratches in the sleep which resulting with strong bleeding around my ellbow for about 15-20 min. This woke me up in the middle of the night. Evidence was also blood on the sheet and pillow. I normally would expect some compensation for this unpleasant experience.

6

Warren

24 Aug 2025

·

Stayed 3 nights

First the good: secure parking is great and the rooms are a good size. However this place is looking very tired. No maintenance is done, shower head held on with a cable tie. Stained carpets and walls and the bed worn out. Balcony is good but unusable with all the smoking going on. Not a smoke free property. No smart TV for streaming or casting. Location is good but how about a coat of paint and new carpets, for the cost. Absolutely no room service for fresh towels etc unless you stay 7 days. Don’t think I’ll be back. Business trip 3 night stay.

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Service

Staff are widely praised as friendly, professional and helpful. However, communication and after-hours check-in can be unreliable, and responses to issues (such as air-conditioning faults) were slow or unclear for some.

Related guest reviews

8

Chentelle

30 May 2024

·

Stayed 3 nights

Excellent customer service team

6

Dennis

3 May 2024

·

Stayed 5 nights

Upon arrival the front desk did not tell me any information just gave me the keys and sent me on my way I had to ask about every little detail which should have been provided welcoming me. I had no aircon for four days, when I called up about this issue they were not very accommodating and said they would not know when it will be fixed. Was fixed on last day however, communication was poor and I was not aware till before I checked out.

10

Kim

8 Jan 2023

·

Stayed 2 nights

Easy checking in and the staff where very friendly and helpful

4

Michael

1 Apr 2024

·

Stayed 2 nights

-clean and quiet -reasonably priced -not located near shops (short drive to CBD) -very poor communication -broken lockbox so very stressful after hours check-in trying to find the person I'd called an hour previously giving them our eta but who left the phone downstairs so we couldn't reach them for several minutes (reception unmanned after 5pm) -room without a view (only windows were at top of wall so dont book if you're claustrophobic) - and no, we didnt know this from the photos online.

10

William

5 Oct 2024

·

Stayed 7 nights

Staff were amazing very polite abd professional. Not enough close by eateries or bars.

6

Melissa

11 Oct 2023

·

Stayed 1 night

Reception closes at 4.30 pm , arrived at 6pm did a pre check in but arrived with no key information . After hours number is at reception but cant access reception area

10

Naomi

26 May 2023

·

Stayed 1 night

Friendly reception and cleaning teams

2

Keith

23 Aug 2024

·

Stayed 1 night

I got in late and the doors were locked so I was unable to check in to my room. I ended up having to go to a different hotel even though I had already paid for this one.

10

John

26 Nov 2025

·

Stayed 1 night

Staff where amazing

10

Genette

4 Mar 2025

·

Stayed 1 night

I found that the reception is to I met with at the property was very accommodating and explained everything with clear detail it was a pleasure to have stayed

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AI-generated summary based on recent guest reviews

Location

Quiet spot outside the CBD with beach and dune outlooks; convenient for the airport and driving access but not near shops or eateries, so a car helps.

Related guest reviews

8

Steve

4 Aug 2025

·

Stayed 3 nights

Overall nice stay. Location is excellent out of the main city and close to the beaches. Good base for exploring what the area has to offer.

10

Judith Elizabeth

28 Sept 2023

·

Stayed 3 nights

Pleasant views of the sand dunes and beach in the distance.

10

Kyle

25 Aug 2025

·

Stayed 4 nights

Apsttment was magnificent. Incredibly comfortable bed and good facilties within. Kitchen, living room and bsthroom all immaculate, honestly accommodation itself second to none. Location not ideal if you dont have a car though due to distance from shops and resturanta in center of Mackay. If you have a car though as i assume most would, recommend staying here

8

Phillip

14 Jun 2023

·

Stayed 1 night

Nicely presented property. Parking is tight. A bit out of town. Good bed.

10

Judith

29 Aug 2024

·

Stayed 5 nights

Very convenient place to stay as close to airport and to Mackay city centre.

10

William

5 Oct 2024

·

Stayed 7 nights

Staff were amazing very polite abd professional. Not enough close by eateries or bars.

8

Cherie

12 Feb 2022

·

Stayed 2 nights

Good hotel for a business trip or weekend away with a purpose, sports etc. Located just outside CBD.

6

Warren

24 Aug 2025

·

Stayed 3 nights

First the good: secure parking is great and the rooms are a good size. However this place is looking very tired. No maintenance is done, shower head held on with a cable tie. Stained carpets and walls and the bed worn out. Balcony is good but unusable with all the smoking going on. Not a smoke free property. No smart TV for streaming or casting. Location is good but how about a coat of paint and new carpets, for the cost. Absolutely no room service for fresh towels etc unless you stay 7 days. Don’t think I’ll be back. Business trip 3 night stay.

8

Gerald

10 Apr 2023

·

Stayed 1 night

The property is in an out of the way location but has views of a nature reserve and it is very quiet. Works out if you have a car.

8

JANE

17 Oct 2022

·

Stayed 3 nights

Location was great and nice out look from the unit. had a kitchenette net and heaps of space. Staff where helpful and friendly when you need help. The only thing is the beds where really bad they need an up grade big time I did end up having a really sore back, I spoke to some of the other guests and they had the some problem.

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Dining

Not enough information in reviews.

Related guest reviews

10

Kyle

25 Aug 2025

·

Stayed 4 nights

Apsttment was magnificent. Incredibly comfortable bed and good facilties within. Kitchen, living room and bsthroom all immaculate, honestly accommodation itself second to none. Location not ideal if you dont have a car though due to distance from shops and resturanta in center of Mackay. If you have a car though as i assume most would, recommend staying here

10

William

5 Oct 2024

·

Stayed 7 nights

Staff were amazing very polite abd professional. Not enough close by eateries or bars.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $105	7 $106
8 $109	9 $128	10 $148	11 $132	12 $140	13 $150	14 $122
15 $106	16 $127	17 $131	18 $142	19 $129	20 $120	21 $114
22 $115	23 $130	24 $149	25 $146	26 $149	27 $111	28 $119
29 $112	30 $135

Su	Mo	Tu	We	Th	Fr	Sa
		1 $127	2 $138	3 $130	4 $122	5 $111
6 $118	7 $133	8 $141	9 $128	10 $141	11 $107	12 $124
13 $102	14 $132	15 $127	16 $138	17 $127	18 $131	19 $129
20 $129	21 $148	22 $148	23 $167	24 $195	25 $168	26 $170
27 $162	28 $170	29 $181	30 $184	31 $181

Pacific Sands Apartments Mackay

Prices for Pacific Sands Apartments Mackay

Monthly average prices

About this property

Location

Room options

Apartment, 2 Bedrooms (Interconnecting)

King Room Studio

Apartment, 3 Bedrooms (Interconnecting)

King Executive Room with Balcony

Apartment, 2 Bedrooms

Executive Studio

Executive Apartment, 2 Bedrooms

Apartment, 1 Bedroom

Guest reviews of Pacific Sands Apartments Mackay

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Pacific Sands Apartments Mackay

Prices for upcoming dates