Is parking available at the property?

Self-parking is available on-site for a fee of AUD 15 per day. Limited parking is provided, and no reservation is required.

Does the property allow pets?

Pets are not allowed at the property. However, service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 10:00 PM, and check-out is by 10:00 AM. Early check-in and late check-out are available for a fee of AUD 50, subject to availability.

What accessibility features does the property offer?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities are not provided.

Where is the property located in relation to key landmarks?

The property is located in Mackay City Centre, within a 15-minute walk of Artspace Mackay and Mackay Entertainment and Convention Centre. It is approximately 0.7 miles from Ken Burgess Orchid House and 0.8 miles from Jubilee Park.

Does the property have a swimming pool?

Yes, the hotel features an outdoor swimming pool. Specific operational hours are not provided, but it is available for guests to enjoy.

What are the hotel's policies for guests staying with children?

Children are welcome at the property. However, the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of AUD 10 per night. Specific details about extra beds or rollaway beds are not provided, and advance request is recommended.

Quest Mackay on Gordon - 4 Star Aparthotel

Average nightly price at Quest Mackay on Gordon by month, last 12 months (USD)
Month	Average price
January	US$125
February	US$140
March	US$150
April	US$154
May	US$155
June	US$158
July	US$160
August	US$200
September	US$155
October	US$151
November	US$139
December	US$128

What guests think

At Quest Mackay on Gordon, travellers consistently praise friendly, helpful staff, clean and spacious self‑contained rooms, and a central, walkable location near shops and dining, with a well‑liked pool and secure parking adding to overall convenience.

Several reviews report one elevator out of service at times, occasional noise from nearby loading trucks, and sporadic in‑room issues such as weak morning water pressure, air‑conditioning problems, or bathroom design quirks. On‑site dining is limited, with some guests noting no restaurant or room service, though kitchenettes support self‑catering and eateries are close by. Expect a comfortable, well‑located apartment‑style stay with reliable service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight a good pool area and secure/undercover parking. Multiple reviews mention elevator outages leaving only one lift operating.

Related guest reviews

10

Mark

31 Mar 2024

·

Stayed 2 nights

Great short break. Pool area was amazing and a short walk to restaurants and shops.

10

Samantha

10 Jan 2023

·

Stayed 1 night

Lovely and spacious for our family of 6. All the amenities provided and in a very good location. Coles over the road as well which made cooking easy. The pool is great, heated to a lovely temperature even for a summers day and the spa is a good size. Would stay here again when visiting Mackay.

10

Jan-Willem

4 Dec 2023

·

Stayed 2 nights

Good hotel, good value for the room quality and features. Indoor parking, within walkable distance of major areas (<1 Km). Friendly staff and easy check-in.

10

Mathew

3 Nov 2025

·

Stayed 2 nights

Excellent rooms, friendly and helpful staff, great location, good amenities with awesome pool.

10

Christopher

27 Jun 2025

·

Stayed 2 nights

A great place to stay. Perfect location close to pubs and supermarkets. The only negative was there was one of the two lifts operational. We definitely will be back.

8

Eric

19 May 2025

·

Stayed 3 nights

1lift was non operational which than left only 1 that was otherwise i would have given this accommodation 5 stars. I will be staying here again.

10

Warren

26 May 2024

·

Stayed 3 nights

This is always a quality stay when in Mackay. Secure undercover parking, excellent balcony rooms. Close to shopping and dining.

10

Glen

22 Dec 2024

·

Stayed 1 night

Excellent stay. Great, quick check-in. Secure parking available. Room and bathroom both spacious and clean. Bed was very comfortable. Very quiet and good sleep. Room safe. Kitchen with oven top, microwave, fridge, toaster, saucepans etc. Tea and coffee. Shower had good hot water and pressure. Great central location, short walk to everything. Fantastic pub with good restaurant across the road. Overall wonderful stay. Will be back next time I'm in Mackay!

10

Nick

8 Nov 2025

·

Stayed 1 night

Great room Good pool area Close to main area

8

Sue

13 Nov 2024

·

Stayed 2 nights

Only 1 elevator was working which caused delays

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are repeatedly described as very clean or spotless. A few guests reported odors, stained or unclean items, or tired carpets.

Related guest reviews

10

Lorraine

2 May 2024

·

Stayed 4 nights

Great hotel, very quiet but close to restaurants, cafes and a supermarket. Spotlessly clean, well maintained. Staff were all friendly and helpful. Would definitely stay here again.

8

Michelle

23 Jan 2026

·

Stayed 3 nights

Room was spotless, staff were courteous and accommodating. The only issue or concern was the exit to the parking seemed to be left open which raised concerns for safety. Would definitely stay there again.

8

Leigh

10 May 2024

·

Stayed 4 nights

Location is convenient to most things. Room was clean and comfortable, but there was a slight musky smell as if the carpet was damp.

10

karen

14 Jan 2026

·

Stayed 5 nights

Amazing helpful staff, very clean room, great ym and bbq area, great position

10

Stephen

5 Jan 2025

·

Stayed 1 night

The property was immaculate. Staff were friendly and stay was easy.

4

Kristina

13 Aug 2023

·

The room smelled and was not cleaned properly with makeup splatter from the previous guests on the tile in the bathroom. Front desk staff member was not friendly at all and would take awhile to even acknowledge we were standing at the desk while she was on the computer. Our room key stopped letting us in our room twice in the 36 hours we stayed there. Wouldn’t recommend this hotel.

8

Callum

22 Jul 2024

·

Stayed 2 nights

Charming but the bed sheets were dirty when we got there. We informed the lady and she brought us new ones but we had to help her make the bed. She said they’d send someone the next day to do it all correctly and change the sheets again. That didn’t happen. Otherwise lovely place with friendly staff

10

Glen

22 Dec 2024

·

Stayed 1 night

Excellent stay. Great, quick check-in. Secure parking available. Room and bathroom both spacious and clean. Bed was very comfortable. Very quiet and good sleep. Room safe. Kitchen with oven top, microwave, fridge, toaster, saucepans etc. Tea and coffee. Shower had good hot water and pressure. Great central location, short walk to everything. Fantastic pub with good restaurant across the road. Overall wonderful stay. Will be back next time I'm in Mackay!

10

Tony

13 Apr 2025

·

Stayed 3 nights

Friendly helpful staff, clean and spacious apartment.

10

Kerri

26 Mar 2023

·

Stayed 1 night

Apartments are a great size, but the carpets and lounge need a ghost clean, steam clean or replacing.

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AI-generated summary based on recent guest reviews

Rooms

Spacious, comfortable apartments with kitchenettes and laundry facilities; many note modern decor, comfy beds, and some balconies or views. Some guests experienced noise from nearby trucks or elevators, and a few mention shower‑over‑bath layouts that may be inconvenient.

Related guest reviews

10

Kathy

19 Dec 2024

·

Stayed 2 nights

Nice to stretch out and not have to watch tv in bed. Love having the choice of a small kitchenette and laundry facilities

10

Russ

17 Apr 2023

·

Stayed 2 nights

Clean and quiet although could be hear the elevator a couple of times. Secure parking and ideally located in the city.

10

Lihong

8 Aug 2023

·

Stayed 1 night

Friendly staff at check in and around hotel . Fantastic view from room. Will stay quest again when came to Mackey.

10

helen

10 Aug 2025

·

Stayed 1 night

Good location We asked for quiet room , it was Bed comfortable

10

Katie

20 Apr 2025

·

Stayed 2 nights

Our stays at Quest on Gordon are always great. The room we stayed in this time was a one bedroom apartment on the 10th floor. Fully self contained, spacious, modern and clean.

10

Kyle

5 Aug 2024

·

Stayed 4 nights

Great location, modern rooms, well presented. Easy access to city and public transport.

8

Peter W

16 Feb 2026

·

Stayed 1 night

Lovely staff, clean land comfortable room with kitchenette, right next to an Coles, and good view. Quest comfort as always. Coles loading trucks woke me up at 730am. Maybe ask for a room on non coles side. No coffee pod machine disappointing. Scent of toiletries not superb.

10

Jarrod

9 Mar 2025

·

Stayed 1 night

The 2 bedroom apartment was great. Beds and pillows were comfortable. It was good to have a washing machine and dryer to use as well. Well equipped kitchen. Coles and the other shops was over the road. Easy 1 min walk. Overall highly recommend. We would stay again.

10

Glen

22 Dec 2024

·

Stayed 1 night

Excellent stay. Great, quick check-in. Secure parking available. Room and bathroom both spacious and clean. Bed was very comfortable. Very quiet and good sleep. Room safe. Kitchen with oven top, microwave, fridge, toaster, saucepans etc. Tea and coffee. Shower had good hot water and pressure. Great central location, short walk to everything. Fantastic pub with good restaurant across the road. Overall wonderful stay. Will be back next time I'm in Mackay!

8

Ian

23 Aug 2025

·

Stayed 1 night

Clean spacious rooms one issue was in main bathroom shower was inside bath and for elderly people difficult to get in an out

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AI-generated summary based on recent guest reviews

Service

Service is a strong point: staff are frequently described as friendly, helpful and accommodating, with efficient check‑in and support for special requests or late checkout. Isolated complaints mention impersonal front‑desk interactions.

Related guest reviews

10

David

7 Aug 2023

·

Stayed 4 nights

Really helpful staff who did a lot to support our stay

10

Lorraine

2 May 2024

·

Stayed 4 nights

Great hotel, very quiet but close to restaurants, cafes and a supermarket. Spotlessly clean, well maintained. Staff were all friendly and helpful. Would definitely stay here again.

10

Jackie

12 Feb 2023

·

Stayed 2 nights

Excellent after hours check in arrangements. Was faultless.

10

karen

14 Jan 2026

·

Stayed 5 nights

Amazing helpful staff, very clean room, great ym and bbq area, great position

4

Kristina

13 Aug 2023

·

The room smelled and was not cleaned properly with makeup splatter from the previous guests on the tile in the bathroom. Front desk staff member was not friendly at all and would take awhile to even acknowledge we were standing at the desk while she was on the computer. Our room key stopped letting us in our room twice in the 36 hours we stayed there. Wouldn’t recommend this hotel.

10

Clive

10 Jul 2025

·

Stayed 1 night

A great place to stay. Staff accommodated our request for a late check out. Highly recommended.

10

STEPHEN

13 Jul 2024

·

Stayed 2 nights

The hotel staff were very good and helped with the problem that I had with the family member by changing our room. I can’t think them enough for it.

10

Emily

30 Mar 2025

·

Stayed 1 night

Had a great last minute stay here, the room was lovely and well priced!! All the people behind the reception desk were really friendly!!

10

Melanie

29 Nov 2025

·

Stayed 1 night

Fantastic staff and always happy to help. We stay here every time we visit mackay and can not fault it.

10

Leah

20 Jul 2023

·

Stayed 3 nights

Staff were super friendly and helpful. Great location

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AI-generated summary based on recent guest reviews

Location

Central and walkable, close to supermarkets, cafes, pubs and the river, making it easy to access shops and dining. Many appreciate the convenience for getting around Mackay.

Related guest reviews

10

Rebecca

3 Jan 2023

·

Stayed 19,359 nights

Apartment was very spacious and clean. Coles, food options and river bank all within walking distance

10

Jan-Willem

4 Dec 2023

·

Stayed 2 nights

Good hotel, good value for the room quality and features. Indoor parking, within walkable distance of major areas (<1 Km). Friendly staff and easy check-in.

10

Donna

12 Nov 2023

·

Stayed 3 nights

Well located supermarket and cafes easy walking distance Spacious apartment, good fit out. Attentive staff.

8

Jacinda

20 Apr 2025

·

Stayed 2 nights

Nice spot in the heart of Mackay

10

Mathew

3 Nov 2025

·

Stayed 2 nights

Excellent rooms, friendly and helpful staff, great location, good amenities with awesome pool.

10

Kyle

5 Aug 2024

·

Stayed 4 nights

Great location, modern rooms, well presented. Easy access to city and public transport.

8

Peter W

16 Feb 2026

·

Stayed 1 night

Lovely staff, clean land comfortable room with kitchenette, right next to an Coles, and good view. Quest comfort as always. Coles loading trucks woke me up at 730am. Maybe ask for a room on non coles side. No coffee pod machine disappointing. Scent of toiletries not superb.

10

Christopher

27 Jun 2025

·

Stayed 2 nights

A great place to stay. Perfect location close to pubs and supermarkets. The only negative was there was one of the two lifts operational. We definitely will be back.

10

Glen

22 Dec 2024

·

Stayed 1 night

Excellent stay. Great, quick check-in. Secure parking available. Room and bathroom both spacious and clean. Bed was very comfortable. Very quiet and good sleep. Room safe. Kitchen with oven top, microwave, fridge, toaster, saucepans etc. Tea and coffee. Shower had good hot water and pressure. Great central location, short walk to everything. Fantastic pub with good restaurant across the road. Overall wonderful stay. Will be back next time I'm in Mackay!

10

Margie

5 Oct 2025

·

Stayed 3 nights

Close to everything. Friendly staff. Good size room.

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AI-generated summary based on recent guest reviews

Dining

Some reviews note no on‑site restaurant or room service, so dining relies on nearby venues or self‑catering in the kitchenette. No consistent feedback on breakfast or on‑site food quality.

Related guest reviews

10

Karin

29 May 2023

·

Stayed 1 night

Clear instructions that made after hours check-in easy (just need to let reception know of late check-in), secure parking, spacious room, comfy bed, central, close to coffee shops and restaurants.

8

Monty

24 Nov 2024

·

Stayed 2 nights

Loved the size of the room

8

Peter W

16 Feb 2026

·

Stayed 1 night

Lovely staff, clean land comfortable room with kitchenette, right next to an Coles, and good view. Quest comfort as always. Coles loading trucks woke me up at 730am. Maybe ask for a room on non coles side. No coffee pod machine disappointing. Scent of toiletries not superb.

10

Jarrod

9 Mar 2025

·

Stayed 1 night

The 2 bedroom apartment was great. Beds and pillows were comfortable. It was good to have a washing machine and dryer to use as well. Well equipped kitchen. Coles and the other shops was over the road. Easy 1 min walk. Overall highly recommend. We would stay again.

10

Michelle

26 Aug 2024

·

Stayed 1 night

It was a room that had a microwave, kettle and toaster. Very comfortable bed

8

Bruce

31 Oct 2023

·

Stayed 2 nights

Nice room but needs a restaurant

10

Mark

20 Aug 2024

·

Stayed 1 night

Clean, comfortable,spacious,well equipped and close to great restaurants

10

Glen

22 Dec 2024

·

Stayed 1 night

Excellent stay. Great, quick check-in. Secure parking available. Room and bathroom both spacious and clean. Bed was very comfortable. Very quiet and good sleep. Room safe. Kitchen with oven top, microwave, fridge, toaster, saucepans etc. Tea and coffee. Shower had good hot water and pressure. Great central location, short walk to everything. Fantastic pub with good restaurant across the road. Overall wonderful stay. Will be back next time I'm in Mackay!

8

Nicola

29 Oct 2023

·

Stayed 4 nights

Lovely to have the space to spread out & to be able to make breakfast when required! Mackay is very quiet after hours & at the weekend.

8

Tracey

23 Jan 2024

·

Stayed 2 nights

No Room Service as mentioned in the description, I only booked here as it said there was room service. Please update descriptions!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9 $190	10 $182	11 $189	12 $139	13 $168	14 $139
15 $123	16 $157	17 $176	18 $278	19 $149	20 $123	21 $123
22 $123	23 $135	24 $142	25 $142	26 $135	27 $111	28 $111
29 $111	30 $135

Su	Mo	Tu	We	Th	Fr	Sa
		1 $158	2 $149	3 $149	4 $125	5 $125
6 $125	7 $135	8 $135	9 $151	10 $151	11 $124	12 $126
13 $125	14 $146	15 $146	16 $146	17 $144	18 $109	19 $109
20 $109	21 $109	22 $109	23 $109	24 $109	25 $135	26 $135
27 $135	28 $135	29 $135	30 $135	31 $135

Quest Mackay on Gordon

Prices for Quest Mackay on Gordon

Monthly average prices

About this property

Location

Room options

Studio

One Bedroom Accessible Apartment

One Bedroom Executive Apartment

Executive Apartment, 2 Bedrooms

Studio Executive

One Bedroom Apartment

Two Bedroom Apartment

Guest reviews of Quest Mackay on Gordon

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Quest Mackay on Gordon

Prices for upcoming dates