Name: Rydges Mackay Suites
Address: 9 Gregory Street, Mackay, City Centre, Mackay, Queensland, Australia, Mackay, Mackay Regional, AU
Price range: US$134–US$200 per night
Rating: 8.13

What guests think

Across recent reviews for Rydges Mackay Suites, guests consistently praise the central location and friendly staff, while feedback is mixed on room size and noise, cleanliness standards, and the overall condition of some areas.

Breakfast is often enjoyed, though service at the on-site restaurant draws occasional complaints and delays. Parking is easy, but the gym is minimal and some issues like alarms, leaks, and a temperamental lift are noted. Best suited to travellers prioritising a central base over top-to-bottom polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Parking is easy, with free and overflow options noted. Facilities feel limited: the fitness centre has minimal equipment, and some issues were reported including a dodgy elevator, repeated fire alarms, a hallway leak/smell, and lack of outdoor furniture.

Related guest reviews

8

David

15 Oct 2025

·

Stayed 4 nights

The hotel is very convenient to all of Mackay, enjoyed our mini break only small down is the very minimal range of equipment in the fitness centre. The breakfast was really great super selection, highly suggest booking breakfast when booking your room. Overall agreat stay as usual many thanks

8

Darren

21 Jun 2023

·

Stayed 3 nights

Fire alarm went off two days in a row

4

Sam

15 Apr 2025

·

Stayed 2 nights

As you walk into the lobby, you are greeted by a friendly reception area, and staff. The area is clean, and very well looked after, so my expectations were high. Unfortunately that’s where it ended for the good times. Once we hopped out of the dodgy elevator, we walked the 6th floor hallway to our room. There were holes in walls, doors painted white, while others were varnished timber, windows were not sealing, which made the wind howl, and just a general uncared for vibe amongst the place. Then we got to our room. On the surface it looked fine, until we saw multiple stains on the carpet, a pair of socks under the tv unit, a broken dishwasher, and honestly quite a dated interior. We walked to our bedroom to find that one window above the bed had the locking mechanism broken, so it would not close all the way, leading the the wind and rain absolutely howling through 24/7. I had to sacrifice a shirt to the window just to keep us from getting soaked in bed. Our bedroom door had been punched through at some point, and the nails from where they reattached the door skin were still visible. Not to mention the terrible patch job over the hole. The shower head was the cheapest available, and did an average job, and the lack of furniture on the balcony really made the moss growing stand out. For over $500 a night for a 2 bed apartment, this one is an easy miss. Not anywhere close to what we expected from a Rydges establishment. Won’t be returning!

10

Greg

19 Dec 2021

·

Stayed 5 nights

Great location, handy to a lot of restaurants. Parking was good, with an overflow option onto the Centrepoint building next door. Overall we were very happy with the stay.

4

Mark

10 Aug 2023

·

Stayed 3 nights

The carpet needs a good cleaning and shampoo. There were ants everywhere and the joinery doors need adjusting. No chairs on the veranda, and the couch was 2nd rate.

10

Claire

7 Sept 2023

·

Stayed 1 night

We stayed in a studio for a night before a wedding. The staff allowed us to check in early so that we could get ready in the room before having to leave for the event. The room was clean and big, and the bathroom had good toiletries, as well as a hair dryer and magnifying mirror. Everything in the room worked well. We couldn't hear other guests at all even though the hotel was pretty full. Parking is easy and free. We have stayed before and will stay again!

6

Garry

9 Apr 2023

·

Stayed 1 night

My initial room was very small. I needed a larger room to allow me to complete some of my work. After talking to the ladies at reception I was up-graded to a larger room which was fantastic. However, there was no outside furniture available to enjoy the night air. Breakfast the next morning was great and enjoyed a late check out. All in all was a nice evening.

8

Karen

2 Jan 2025

·

Stayed 4 nights

The property was in an ok area. From our balcony, we could see graffiti on the building next to us. The room was nice & we really enjoyed our stay here, but the last 24 hours - they had a leak or something in the hallway & the area right outside our room smelled horrible like dead fish or something. Not sure what happened. All in all, we stayed 4 nights & we had a good time. The room was comfortable & was what we expected. Would recommend to anyone staying in this area, just note it’s not perfect.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: while some guests found rooms very clean, others reported mould or mildew in bathrooms, stained or dirty carpets, ants, and missed housekeeping details (e.g., filthy aircon vent, items left behind).

Related guest reviews

6

Natalie

2 Sept 2023

·

Stayed 1 night

We have stayed at this hotel regularly. We thought we would eventually get a room with decent shower pressure. Our last stay was the worst by far, with the shower no more than a trickle. This building is relatively new, so there is no excuse for poor water pressure. Low cost hotels on Nebo road have better pressure. I had a bath instead and while relaxing in the bath, noticed how dirty the bathroom was. Anything not in direct eye sight had not been cleaned. The cost of these rooms is above average for Mackay, so we expect better than this. We feel like we will not be staying here again because of this. As we deserve a decent shower for the amount of money we have paid.

8

Simon

30 Dec 2025

·

Stayed 6 nights

Great location, lovely reception staff, close to bars and shops. Housekeeping service and cleaning left a little to be desired.

4

Sam

15 Apr 2025

·

Stayed 2 nights

As you walk into the lobby, you are greeted by a friendly reception area, and staff. The area is clean, and very well looked after, so my expectations were high. Unfortunately that’s where it ended for the good times. Once we hopped out of the dodgy elevator, we walked the 6th floor hallway to our room. There were holes in walls, doors painted white, while others were varnished timber, windows were not sealing, which made the wind howl, and just a general uncared for vibe amongst the place. Then we got to our room. On the surface it looked fine, until we saw multiple stains on the carpet, a pair of socks under the tv unit, a broken dishwasher, and honestly quite a dated interior. We walked to our bedroom to find that one window above the bed had the locking mechanism broken, so it would not close all the way, leading the the wind and rain absolutely howling through 24/7. I had to sacrifice a shirt to the window just to keep us from getting soaked in bed. Our bedroom door had been punched through at some point, and the nails from where they reattached the door skin were still visible. Not to mention the terrible patch job over the hole. The shower head was the cheapest available, and did an average job, and the lack of furniture on the balcony really made the moss growing stand out. For over $500 a night for a 2 bed apartment, this one is an easy miss. Not anywhere close to what we expected from a Rydges establishment. Won’t be returning!

6

David

20 Aug 2025

·

Stayed 1 night

The room was so small and basic, there was no pop up plug in the basin, the walls of the alley way had holes in them and were extensively chipped. noise of doors opening and closing were extremely noticeable

4

Chantelle

7 Feb 2023

·

Stayed 2 nights

Lovely staff, the room was a big disappointment though, from no toilet paper to a dodgy shower head, no plugs in drains and a hit and miss aircon. Things are out dates and in serious need of an upgrade

6

Bette

30 Apr 2024

·

Stayed 1 night

Very small room Bathroom badly needed update with mildew in tile grout. Overpriced for the standard of accommodation

6

Peter

4 Jan 2025

·

Stayed 1 night

The room, bed, bathroom, parking were all ok however the aircon vent was filthy and looked like covered in mould. The old $100 deposit to be repaid in 5+ days is rediculous - should be refunded much more quickly.

4

Mark

10 Aug 2023

·

Stayed 3 nights

The carpet needs a good cleaning and shampoo. There were ants everywhere and the joinery doors need adjusting. No chairs on the veranda, and the couch was 2nd rate.

10

Stephen

26 Dec 2025

·

Stayed 1 night

Very clean

8

Caroline

11 Jun 2023

·

Stayed 1 night

Lots of dirt and mould in the bathroom….

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Room experiences are mixed: suites are described as spacious, comfortable and well appointed, but some standard rooms feel small and basic. Noise can be an issue on weekends or near nightlife and corridors, though a few guests reported quiet stays and city views.

Related guest reviews

6

Paul

5 Nov 2023

·

Stayed 2 nights

Dishwasher didnt work. Really noisy on Friday night.

10

Marita

25 Jun 2025

·

Stayed 1 night

nice view of the city

4

Amanda

12 Aug 2024

·

Stayed 2 nights

The first night my son and I were woken up at least ten times. We gave up trying to sleep at 4am. People were just having fun but the coming and going all night was really frustrating. The second night we were kindly moved to a room away from the lifts. By 4am we were up again. The rooms had everything we needed and staff were lovely, but I certainly wouldn't recommend staying there on a weekend if sleep is something you need.

8

Glen

27 Jun 2023

·

Stayed 1 night

Stay in one bedroom suite regularly when in town for business. Good size room, plenty of space to areas out. Kitchenette is good, washer / dryer in room handy. Good food options downstairs Highly recommend

6

David

20 Aug 2025

·

Stayed 1 night

The room was so small and basic, there was no pop up plug in the basin, the walls of the alley way had holes in them and were extensively chipped. noise of doors opening and closing were extremely noticeable

8

Alison

27 Oct 2024

·

Stayed 2 nights

Rooms are not sound proof and very noisy from outside noise. Wasn’t hot weather but the air conditioning system was not getting cold enough

8

Glen

9 Aug 2022

·

Stayed 3 nights

Great location, friendly staff. Stay here often for business, well appointed rooms - highly recommend.

10

Barton

16 Sept 2024

·

Stayed 1 night

Great location close to pubs and clubs. Excellent room. Great breakfast too! Will Donnelly stay there again next time I'm in Mackay

10

Adrian

18 Sept 2023

·

Stayed 1 night

First room was above a night club and noisy, the windows did not shut properly and the wind made loud whistling noises but the friendly and helpful staff moved us to another room on the other side of the building and it was fantastic.

6

Garry

9 Apr 2023

·

Stayed 1 night

My initial room was very small. I needed a larger room to allow me to complete some of my work. After talking to the ladies at reception I was up-graded to a larger room which was fantastic. However, there was no outside furniture available to enjoy the night air. Breakfast the next morning was great and enjoyed a late check out. All in all was a nice evening.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful, with smooth check-in and proactive assistance such as early check-in or room moves. However, there are occasional complaints about slow or unhelpful service at the on-site restaurant.

Related guest reviews

10

Glen

12 Nov 2022

·

Stayed 1 night

Great Hotel, good central location with great selection of cafes and bars below… Staff are always great and greet with a smile Highly recommend One Bedroom Apartments - well appointed and comfortable

10

Naomi and Troy

6 Feb 2022

·

Stayed 1 night

Receptionist lovely. Place well presented. Mini bar, kitchenette with stove top, dishwasher, washing machine/dryer combo. Like a one bedroom apartment. Moss on wood downstairs for breakfast was nice. Great meals. And Sorbellos Italian restaurant around the corner is exceptional as per usual. 2nd stay here. Both times lovely.

8

Simon

30 Dec 2025

·

Stayed 6 nights

Great location, lovely reception staff, close to bars and shops. Housekeeping service and cleaning left a little to be desired.

8

Karen

25 Jan 2025

·

Stayed 1 night

The service at check in was wonderful

10

Aaron

24 Aug 2024

·

Stayed 1 night

Rydges was great Breakfast meal at Moss on wood wasn’t nice. Staff were very unhelpful and meal order took over 1 hour. Walked out as we where over waiting.

10

Claire

7 Sept 2023

·

Stayed 1 night

We stayed in a studio for a night before a wedding. The staff allowed us to check in early so that we could get ready in the room before having to leave for the event. The room was clean and big, and the bathroom had good toiletries, as well as a hair dryer and magnifying mirror. Everything in the room worked well. We couldn't hear other guests at all even though the hotel was pretty full. Parking is easy and free. We have stayed before and will stay again!

10

Karen

2 Aug 2025

·

Stayed 1 night

Excellent location and helpful friendly staff. Loved our stay.

10

Adrian

18 Sept 2023

·

Stayed 1 night

First room was above a night club and noisy, the windows did not shut properly and the wind made loud whistling noises but the friendly and helpful staff moved us to another room on the other side of the building and it was fantastic.

10

Annemaree

19 Sept 2024

·

Stayed 1 night

Great location staff were fantastic definitely stay again

10

Sean

7 Jan 2024

·

Stayed 1 night

Great spot, great helpful staff, would definitely stay again

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central and walkable, close to bars, restaurants, pubs/clubs and the MECC, with easy access to dining. A few noted the immediate surroundings are just okay or have unappealing views.

Related guest reviews

8

David

10 Jun 2024

·

Stayed 3 nights

Great location, close to an assortment of restaurants and bars

8

Simon

30 Dec 2025

·

Stayed 6 nights

Great location, lovely reception staff, close to bars and shops. Housekeeping service and cleaning left a little to be desired.

10

Brendan

15 Mar 2024

·

Stayed 1 night

Central mackay

10

Greg

19 Dec 2021

·

Stayed 5 nights

Great location, handy to a lot of restaurants. Parking was good, with an overflow option onto the Centrepoint building next door. Overall we were very happy with the stay.

10

Julian

7 Sept 2024

·

Stayed 6 nights

Great location

8

Megan

26 Aug 2023

·

Stayed 1 night

Walking distance to MECC

10

Barton

16 Sept 2024

·

Stayed 1 night

Great location close to pubs and clubs. Excellent room. Great breakfast too! Will Donnelly stay there again next time I'm in Mackay

10

Mark

23 Dec 2024

·

Stayed 1 night

Quiet area with easy access to dining options

10

Annemaree

19 Sept 2024

·

Stayed 1 night

Great location staff were fantastic definitely stay again

8

Karen

2 Jan 2025

·

Stayed 4 nights

The property was in an ok area. From our balcony, we could see graffiti on the building next to us. The room was nice & we really enjoyed our stay here, but the last 24 hours - they had a leak or something in the hallway & the area right outside our room smelled horrible like dead fish or something. Not sure what happened. All in all, we stayed 4 nights & we had a good time. The room was comfortable & was what we expected. Would recommend to anyone staying in this area, just note it’s not perfect.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised and several guests enjoyed the on-site options. However, service and meal quality at Moss on Wood were inconsistent, with one report of long delays and poor food.

Related guest reviews

10

Glen

12 Nov 2022

·

Stayed 1 night

Great Hotel, good central location with great selection of cafes and bars below… Staff are always great and greet with a smile Highly recommend One Bedroom Apartments - well appointed and comfortable

10

Naomi and Troy

6 Feb 2022

·

Stayed 1 night

Receptionist lovely. Place well presented. Mini bar, kitchenette with stove top, dishwasher, washing machine/dryer combo. Like a one bedroom apartment. Moss on wood downstairs for breakfast was nice. Great meals. And Sorbellos Italian restaurant around the corner is exceptional as per usual. 2nd stay here. Both times lovely.

8

David

10 Jun 2024

·

Stayed 3 nights

Great location, close to an assortment of restaurants and bars

8

Glen

27 Jun 2023

·

Stayed 1 night

Stay in one bedroom suite regularly when in town for business. Good size room, plenty of space to areas out. Kitchenette is good, washer / dryer in room handy. Good food options downstairs Highly recommend

8

David

15 Oct 2025

·

Stayed 4 nights

The hotel is very convenient to all of Mackay, enjoyed our mini break only small down is the very minimal range of equipment in the fitness centre. The breakfast was really great super selection, highly suggest booking breakfast when booking your room. Overall agreat stay as usual many thanks

10

Greg

19 Dec 2021

·

Stayed 5 nights

Great location, handy to a lot of restaurants. Parking was good, with an overflow option onto the Centrepoint building next door. Overall we were very happy with the stay.

10

Aaron

24 Aug 2024

·

Stayed 1 night

Rydges was great Breakfast meal at Moss on wood wasn’t nice. Staff were very unhelpful and meal order took over 1 hour. Walked out as we where over waiting.

10

Barton

16 Sept 2024

·

Stayed 1 night

Great location close to pubs and clubs. Excellent room. Great breakfast too! Will Donnelly stay there again next time I'm in Mackay

10

Mark

23 Dec 2024

·

Stayed 1 night

Quiet area with easy access to dining options

6

Garry

9 Apr 2023

·

Stayed 1 night

My initial room was very small. I needed a larger room to allow me to complete some of my work. After talking to the ladies at reception I was up-graded to a larger room which was fantastic. However, there was no outside furniture available to enjoy the night air. Breakfast the next morning was great and enjoyed a late check out. All in all was a nice evening.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$115
February	US$121
March	US$133
April	US$134
May	US$145
June	US$138
July	US$172
August	US$218
September	US$166
October	US$151
November	US$127
December	US$118

Su	Mo	Tu	We	Th	Fr	Sa
				1 $167	2 $158	3 $166
4 $149	5 $153	6 $163	7 $193	8 $176	9 $160	10 $167
11 $151	12 $178	13 $177	14 $180	15 $166	16 $155	17 $160
18 $144	19 $160	20 $175	21 $179	22 $163	23 $143	24 $153
25 $148	26 $155	27 $158	28 $195	29 $151	30 $151	31 $166

Rydges Mackay Suites

Prices for Rydges Mackay Suites

Monthly average prices

About this property

Location

Room options

Deluxe Two Bedroom Suite

One Bedroom Twin Suite

One Bedroom Suite

Family Room

Studio King

Deluxe Spa Suite

Guest reviews of Rydges Mackay Suites

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Rydges Mackay Suites

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $175	23 $200	24 $152	25 $143	26 $163
27 $134	28 $173	29 $177	30 $184