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JW Marriott Hotel Mexico City Polanco - Image 1
JW Marriott Hotel Mexico City Polanco - Room
JW Marriott Hotel Mexico City Polanco - Room
JW Marriott Hotel Mexico City Polanco - View from room
JW Marriott Hotel Mexico City Polanco - Reception

JW Marriott Hotel Mexico City Polanco


Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Room Service

  • Valet Parking

  • Tour Desk

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Property description

Take advantage of recreational opportunities offered, including a health club, an outdoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Spending a day of fun is...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At JW Marriott Hotel Mexico City Polanco, travelers consistently praise the safe, walkable Polanco location and warm, attentive staff, while many note modern, comfortable rooms and strong amenities like a well-equipped gym alongside reliable cleanliness throughout.

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Facilities

Mixed

Cleanliness

Clean

Service

Friendly

Location

Convenient

Dining

Tasty

Was this helpful?

10

Donny

IAN-logo

5 Apr 2026

·

Stayed 4 nights

Highly recommend everyone was so helpful and kind will be staying here again
Highly recommend everyone was so helpful and kind will be staying here again

4

Mehmet

IAN-logo

30 Mar 2026

·

Stayed 4 nights

At the time of the check in (my check in was at 3 pm), I had been told there is another customer requested for late check out, and they could only give me the room by 5 pm. No refunds, no sorries, in fact initially they only told me my room will be ready at 5 pm. If I asked from a hotel for an early check in they would ask half day charge, in this case, I asked for managers, they given me wrong emails (emails bounced back), and the manager told me that they will do this right, and she never showed up. Then last night of our stay at 5 am and 5.30 am in our one bedroom suite, we had the fire alarm went off - only in our room though. When I called lobby, they said "yeah that happens sometime" again no apologies what so ever. The fact that noone cares about you as a guest at high end hotel with a suite room guest. Tells a lot. Strongly recommend to stay a nearby hotel since, Polanco is the place to stay.
At the time of the check in (my check in was at 3 pm), I had been told there is another customer requested for late check out, and they could only give me the room by 5 pm. No refunds, no sorries, in fact initially they only told me my room will be ready at 5 pm. If I asked from a hotel for an early check in they would ask half day charge, in this case, I asked for managers, they given me wrong emails (emails bounced back), and the manager told me that they will do this right, and she never showed up. Then last night of our stay at 5 am and 5.30 am in our one bedroom suite, we had the fire alarm went off - only in our room though. When I called lobby, they said "yeah that happens sometime" again no apologies what so ever. The fact that noone cares about you as a guest at high end hotel with a suite room guest. Tells a lot. Strongly recommend to stay a nearby hotel since, Polanco is the place to stay.

10

Alvin

IAN-logo

11 Mar 2026

·

Stayed 4 nights

Excellent hotel and very well located. Breakfast buffet is very good. It might be worthwhile getting the club rooms. Very comfortable rooms and the pool/gym/sauna/steam room were excellent
Excellent hotel and very well located. Breakfast buffet is very good. It might be worthwhile getting the club rooms. Very comfortable rooms and the pool/gym/sauna/steam room were excellent

10

John

IAN-logo

23 Feb 2026

·

Stayed 3 nights

Yes
Yes

10

Miguel

IAN-logo

3 Jan 2026

·

Stayed 5 nights

Absolutely amazing
Absolutely amazing

Andres Bello 29, Mexico City, Mexico

Location

With a stay at JW Marriott Hotel Mexico City Polanco in Mexico City (Polanco), you'll be within a 5-minute walk of Paseo de la Reforma and Auditorio Nacional. This luxury hotel is 0.4 mi (0.6 km) from Chapultepec Park and 2.3 mi (3.7 km) from Angel of Independence Monument.

Campo Deportivo Militar Marte(0.2 Miles)

Auditorio Nacional(0.2 Miles)

Paseo de la Reforma(0.3 Miles)

Avenida Presidente Masaryk(0.3 Miles)

Parque Zoologico de Chapultepec(0.3 Miles)

Chapultepec Park(0.4 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 12:00

Before 12:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Self parking is available on-site for a fee of USD 25 per day, and valet parking is also offered at a fee of USD 28 per day. Parking height restrictions apply.


A buffet breakfast is available daily from 6 AM to 11 AM for a fee of approximately USD 36 for adults and USD 18 for children.


Pets are allowed at the property with a fee of USD 25 per pet, per night. Service animals are exempt from this fee.


Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.


The property features step-free entrances, elevators, and wheelchair-accessible facilities in public areas and rooms. Accessible bathrooms are also available.

The hotel is located in Polanco, Mexico City, within a 5-minute walk of Paseo de la Reforma and Auditorio Nacional. It is approximately 0.3 miles from Avenida Presidente Masaryk and Parque Zoologico de Chapultepec.


Yes, the property features an outdoor heated pool that is open seasonally from January to December. The pool is available for guests to enjoy during operational hours.


Children are welcome at the property, and kids can stay for free up to a certain age, although specific age details are not provided.


The property offers cribs and rollaway beds, but availability and any associated costs may apply. Advance request or confirmation is required for these additional accommodations.


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