Name: Borough Arms Hotel
Address: 26 King Street, Newcastle-Under-Lyme, England, United Kingdom, Newcastle-Under-Lyme, Staffordshire, GB
Price range: $64–$142 per night
Rating: 7.73

What guests think

Across reviews, Borough Arms Hotel is described as a budget, no-frills stay with basic, dated rooms, consistently friendly and helpful staff, and a convenient location for Newcastle-under-Lyme, with many mentions of good-value breakfasts and decent bar meals.

Recurring downsides include traffic noise and thin walls, and occasional lapses in cleanliness such as stains or dust. Some guests noted cold rooms or heating issues, no lift to upper floors, and limited parking at busy times. Overall, expect a simple, dated but serviceable stopover with kind staff and good value.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and restaurant are appreciated, and breakfast draws positive comments. Parking is free but can be tight at busy times; there is no lift, and some rooms are located in an annex across the car park.

Related guest reviews

8

James

Oct 13, 2025

·

Stayed 1 night

Very comfy bed in a clean room in the annexe. Free car park close to Newcastle centre a big plus. Easy walk to the New Vic theatre

8

Jason

Oct 10, 2025

·

Stayed 1 night

Parking can be a challenge at busy times. I didn’t expect much due to room cost, so i wasn't surprised when i turned up to what appeared to be a 1980's style themed hotel. No lift, so i can imagine people with mobility issues could have a problem staying here. My room was on the top floor. Decor was very dated. Bed quite hard, pillows were too soft. Wall lamps had dust and cobwebs hanging from them. Toilet seat was loose and slipped to side when seated sometimes. Lighting levels seemed very low in bathroom. Wardrobe had ample space and tea/coffee making facility was a bonus. Breakfast options were adequate and reasonable service

10

Adrian

Apr 29, 2025

·

Stayed 1 night

Really nice for the money. Great service at the restaurant. Thank you for all your help.

8

Wendy

Jul 20, 2025

·

Stayed 2 nights

I had a nice room where I could rest, read and crochet in peace. The bar was only across the car park and I enjoyed my meal and drink there.

6

matthew

Sep 8, 2025

·

Stayed 1 night

Only stayed the one night having stayed in Newcastle before it is in the good location however the hotel itself is quite dated now and probably need of a refurb the car park is very small for the size of the hotel. Staff are very attentive and friendly.

8

Ian

Jan 24, 2025

·

Stayed 1 night

Staff were lovely, friendly and welcoming. Room was in the annex, clean and comfortable but a little chilly. Food was delicious and breakfast really great.

6

Bill

Sep 19, 2025

·

Stayed 2 nights

Noisy room next to main road. Good breakfast. Pleasant staff. Handy car park.

6

Tracy

Mar 7, 2024

·

Stayed 1 night

Hotel was very tired looking. Parking was very difficult. It was noisy on the main Road and with the streetlights outside the room was never dark

6

Susan

May 26, 2024

·

Stayed 1 night

My room was on the top floor, no lift, room was cold. My partner struggled to get into the shower as the doors didn’t give good access and the shower was raised about 1ft leaving it dangerous when stepping out, fear of slipping. Staff however helpful and friendly.

4

Ian

Nov 6, 2024

·

Stayed 1 night

No heating.we were given a noisy old fan heater. Cobwebs on lamp shades. 5 flights of stairs to get to room and no lifts. The whole place needs a refurb.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many guests found rooms clean, but repeated reports mention stains, dust or cobwebs, and occasionally poorly cleaned bathrooms.

Related guest reviews

8

Jason

Oct 10, 2025

·

Stayed 1 night

Parking can be a challenge at busy times. I didn’t expect much due to room cost, so i wasn't surprised when i turned up to what appeared to be a 1980's style themed hotel. No lift, so i can imagine people with mobility issues could have a problem staying here. My room was on the top floor. Decor was very dated. Bed quite hard, pillows were too soft. Wall lamps had dust and cobwebs hanging from them. Toilet seat was loose and slipped to side when seated sometimes. Lighting levels seemed very low in bathroom. Wardrobe had ample space and tea/coffee making facility was a bonus. Breakfast options were adequate and reasonable service

10

Ronald

Sep 30, 2025

·

Stayed 1 night

Perfect checin and good comfy bed. Clean.

6

Ashley

Jul 19, 2023

·

Stayed 2 nights

Absolutely fine for what I paid. Room basic but clean but no shampoo sachet was annoying!

10

Ashley

Jul 29, 2025

·

Stayed 1 night

Really friendly staff. Rooms clean throughout

4

Ian

May 12, 2025

·

Stayed 1 night

Room quality was poor, stains on the carpet, chair and desk. The bathroom wasn’t cleaned well. The bedding appeared clean but there was stains on the base of the bed. Wouldn’t recommend staying here unless there is nowhere else available.

8

Wendy

May 30, 2025

·

Stayed 1 night

Stayed here many times. Staff great. Rooms basic but clean. Good breakfast.

8

Leah

Jun 19, 2023

·

Stayed 1 night

The hotel itself is an attractive building with friendly staff. The room and bathroom was a good size and it was nice to have the added bonus of a bath as well as a shower overhead. Unfortunately our stay was let down by the cleanliness of the room, it was clear that the room had not been hoovered. There were hairs in the bathroom and dirty tissues in one of the drawers. This really is a first in a room that should have been cleaned. We were only staying one night so I didn’t complain and cleaned up myself minus the tissues. We arrived in 30c heat and the sun was on our room, curtains open and windows closed. Due to this, it made the room uncomfortably hot so I would recommend that you request the windows be left open for your arrival. We stayed in room 2 and the road can get noisy too. Overall I would stay again but would have to insist that the room was cleaned properly.

8

Paul

Dec 23, 2024

·

Stayed 1 night

Nice, fairly clean.

2

Road Maintenance

Apr 15, 2025

·

Stayed 4 nights

Unfortunately our staff had to leave the property after one night as the room was filthy. There was mould on the walls, a large stain on the mattress, dirt and hair on the carpet and a very stale, mouldy smell in the room. The hotel refused to give us a refund. We definitely won't be staying here again and wouldn't recommend staying to anyone.

4

Ian

Nov 6, 2024

·

Stayed 1 night

No heating.we were given a noisy old fan heater. Cobwebs on lamp shades. 5 flights of stairs to get to room and no lifts. The whole place needs a refurb.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and dated with variable comfort; several note thin walls and traffic noise, and some annex rooms feel cold. Amenities are limited for many stays (often no shampoo or shower gel or hairdryer), and a few mention small doubles or awkward bathrooms.

Related guest reviews

8

Jason

Oct 10, 2025

·

Stayed 1 night

Parking can be a challenge at busy times. I didn’t expect much due to room cost, so i wasn't surprised when i turned up to what appeared to be a 1980's style themed hotel. No lift, so i can imagine people with mobility issues could have a problem staying here. My room was on the top floor. Decor was very dated. Bed quite hard, pillows were too soft. Wall lamps had dust and cobwebs hanging from them. Toilet seat was loose and slipped to side when seated sometimes. Lighting levels seemed very low in bathroom. Wardrobe had ample space and tea/coffee making facility was a bonus. Breakfast options were adequate and reasonable service

6

Omar

Jun 18, 2025

·

Stayed 1 night

Very dated hotel, it’s like going to a 1990’s room.

8

Robert

Aug 18, 2024

·

Stayed 1 night

Great for the price (£70 for the night). The wall's have absolutely no sound proof so can hear everything next door. The room itself is nice and spacious, with coffee etc. The cooked breakfast was a highlight and would give 5* for this. Was 9.50 a person and included tea/ coffee and orange and apple juice. Would fully recommend to anyone okay with being to hear the person next door

6

Bill

Sep 19, 2025

·

Stayed 2 nights

Noisy room next to main road. Good breakfast. Pleasant staff. Handy car park.

6

Tracy

Mar 7, 2024

·

Stayed 1 night

Hotel was very tired looking. Parking was very difficult. It was noisy on the main Road and with the streetlights outside the room was never dark

6

Pete

Dec 10, 2024

·

Stayed 2 nights

The reception staff were very polite. It just seems to be stuck in the 1990s. The room was freezing. The heating didn’t work. The photographs did not represent the room at all. My room cost way over a hundred and less than one fifty pounds for two nights In Stoke. On a Tuesday. I realise that it’s not a huge amount of money. But, to be staying in what looked like a 1950s Communist Russia flat, compared to the two phones at the bottom - that are from the hotels website, is just not on. The bed was ridiculously unforgiving. I’m well aware of how much I paid and therefore it’s not going to be The Savoy, but don’t advertise it as a bright, sun dappled Disney paradise, when it’s not that at all.

4

Steve

Dec 10, 2025

·

Stayed 2 nights

Road traffic noise is terrible and car park flood lights directed at room window like sleeping during the day. Very basic, old room requires refurbishing.

6

Dean

Jun 22, 2023

·

Stayed 1 night

for a cheap nights stay its ok, the rooms are a bit dated and in need of redecorating and had no shower gel or shampoo and also had no facilities to make a hot drink

10

gareth

Dec 5, 2025

·

Stayed 1 night

Room was good. Radiators worked very well! No shower gel or shampoo provided - it's a budget hotel so that's ok.

6

Hannah

Sep 15, 2023

·

Stayed 1 night

Receptionist was absolutely lovely! Room was very basic and not the freshest- stains on chair and duvet, bit dusty. Lack of shower gel, shampoo and hairdryer. Very dated and tiny telly. Not a. ideal room but fine to stay in for a night. Can forgive the lack of amenities because of how cheap it was. Overall, it was fine.

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AI-generated summary based on recent guest reviews

Service

Service is consistently praised as friendly and helpful across reception, restaurant and bar, with staff often resolving issues. A few guests reported poor communication or a rude receptionist.

Related guest reviews

8

Darren

Aug 25, 2024

·

Stayed 1 night

The staff were all amazing! Full of local knowledge and really helpful. My room wasn't one from the website, clean but basic. Nothing to complain about for sure. Only tiny issue is the car parking. I had to park away from the hotel by day, and got the final space at night. Again - not a disaster. Would for sure stay here again

10

Richard

Jun 28, 2025

·

Stayed 1 night

My 2nd or 3rd stay, and happy to stay again, good value, great helpful staff.. No complaints at all 👍☺️

8

Paul

Jul 6, 2025

·

Stayed 3 nights

Professional, friendly team make everything run like a dream. Perfect beds, excellent breakfasts, knowledgeable staff and friendly atmosphere. Only minor flaw was the Annex rooms just need a slight modernisation.

10

Adrian

Apr 29, 2025

·

Stayed 1 night

Really nice for the money. Great service at the restaurant. Thank you for all your help.

10

Richard

Jun 21, 2025

·

Stayed 1 night

Second time here, friendly helpful staff..

8

Wendy

May 30, 2025

·

Stayed 1 night

Stayed here many times. Staff great. Rooms basic but clean. Good breakfast.

8

Marjorie

Mar 25, 2024

·

Stayed 2 nights

Was given a room in the Anex across the car park . It was terrible, cold and dirty but I told the lady receptionist the next day and she was lovely. She moved us into the main hotel and gave us a lovely room which was clean and warm and the bed was comfy. Only complaint was thick dust in top of radiator.

8

Ian

Jan 24, 2025

·

Stayed 1 night

Staff were lovely, friendly and welcoming. Room was in the annex, clean and comfortable but a little chilly. Food was delicious and breakfast really great.

8

Kenneth

Jul 20, 2025

·

Stayed 2 nights

All good, happy to have stayed, all staff were fantastic

4

Eberechukwu

Sep 11, 2024

·

Stayed 1 night

It's a cool property, but poor staff communication. I paid for breakfast but was not told breakfast ends by 9am, unlike in other hotels where breakfast extends to 10am. I was also issued the wrong receipt from a rude receptionist.

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AI-generated summary based on recent guest reviews

Location

Location is convenient for Newcastle-under-Lyme town centre, shops and the New Vic Theatre, and works well as a stopover. The immediate area is not scenic and being on a main road contributes to noise for some rooms.

Related guest reviews

8

James

Oct 13, 2025

·

Stayed 1 night

Very comfy bed in a clean room in the annexe. Free car park close to Newcastle centre a big plus. Easy walk to the New Vic theatre

10

Leanne

Mar 22, 2025

·

Stayed 1 night

The building itself is old and as a result has a lot of charm, I needed somewhere to stay close to stoke hospital but didn’t want to break the bank, this hotel didn’t, the staff were all friendly bed was clean and comfy, I will say take toiletries though as the ‘complimentary’ ones consisted of 2 small soaps. Breakfast was lovely and worth the extra expense

10

Wendy

May 22, 2024

·

Stayed 1 night

Friendly staff. Convenient for town centre.

8

saskia

Jul 9, 2025

·

Stayed 1 night

Late night stop Comfortable bed Lovely breakfast

8

King

Mar 3, 2024

·

Stayed 1 night

It was quite and well connected to the under-lyne town centre. But around the area it was mainly all road there wasn't a nice place to have a walk. Appart from that all good.

6

ADRIAN

Mar 10, 2023

·

Stayed 2 nights

Not far to walk into town. Not very scenic in immediate area. Good size car park. Large bar area. Bed comfy, pillows not so. Room very basic and a little unattractive. Very good value for price paid.

10

Elsie

Aug 1, 2025

·

Stayed 1 night

The hotel was comfortable and I enjoyed my one night stay there. It was at a convenient location and close to local shops. Would definitely recommend

6

Geoffrey

Sep 16, 2024

·

Stayed 3 nights

The hotel we felt was a bit tied. Had a problem with the heated towel rail which I made them aware of. Staff were ok and the parking was good. It was conveniently situated being in walking distant of the town.

6

Tracy

Mar 7, 2024

·

Stayed 1 night

Hotel was very tired looking. Parking was very difficult. It was noisy on the main Road and with the streetlights outside the room was never dark

10

John

Dec 3, 2023

·

Stayed 2 nights

Lovely old Coach house near the centre of Newcastle under Lyme

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality, quantity and value, and several enjoyed the restaurant and bar meals. Minor negatives include weak coffee, early bar closing, or unclear breakfast cut-off time.

Related guest reviews

8

saskia

Jul 9, 2025

·

Stayed 1 night

Late night stop Comfortable bed Lovely breakfast

10

Adrian

Apr 29, 2025

·

Stayed 1 night

Really nice for the money. Great service at the restaurant. Thank you for all your help.

8

Andrew

Nov 22, 2023

·

Stayed 2 nights

The accommodation is basic but great for exploring the area. The staff are excellent and really helpful. The restaurant is great and the food is excellent. We will return again if in the area. The hotel recommended going to the Wedgwood factory which was a full day visit and really enjoyable.

4

Linda

Mar 13, 2025

·

Stayed 1 night

Disappointed as thought it was a 3 star hotel. The receptionist was very friendly. We came back from the venue just before 10pm and the man on reception said the bar was closing in 10 mins , so we left. The room was very disappointing. Very tired, no glasses in bathroom , no shampoo or shower jel and no hairdryer. The bath was chipped and discoloured on the base. The slip proof bathroom floor was coming away from the walls and the walls were that thin, you could hear your neighbours as if they were in the same room. The pillows badly needed replacing as very flat and crumpled. The brown blanket throw was very old . I must say the bedding was clean and the bed was comfortable.

8

Robert

Aug 18, 2024

·

Stayed 1 night

Great for the price (£70 for the night). The wall's have absolutely no sound proof so can hear everything next door. The room itself is nice and spacious, with coffee etc. The cooked breakfast was a highlight and would give 5* for this. Was 9.50 a person and included tea/ coffee and orange and apple juice. Would fully recommend to anyone okay with being to hear the person next door

8

Ian

Jan 24, 2025

·

Stayed 1 night

Staff were lovely, friendly and welcoming. Room was in the annex, clean and comfortable but a little chilly. Food was delicious and breakfast really great.

10

sue

Jun 16, 2024

·

Stayed 1 night

Had a great time at the hotel friendly staff comfortable bed, we had lunch before we went to the theatre. The breakfast was lovely as well you can have continental and full English.

4

Eberechukwu

Sep 11, 2024

·

Stayed 1 night

It's a cool property, but poor staff communication. I paid for breakfast but was not told breakfast ends by 9am, unlike in other hotels where breakfast extends to 10am. I was also issued the wrong receipt from a rude receptionist.

6

mrs julie ann

Nov 30, 2025

·

Stayed 1 night

Room was clean but very tired . In dire need of a paint /refurb . Bed was comfortable and hot shower . Looked like sort of place for contractors. Pub joined was nice but very quiet for a weekend and overpriced.

10

Bernard

Oct 6, 2023

·

Stayed 1 night

Tremendous value, I was very pleasantly surprised at the quality considering the budget price. My only (very minor) criticism is that breakfast coffee was too weak.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$70
February	$69
March	$67
April	$65
May	$66
June	$64
July	$68
August	$79
September	$80
October	$89
November	$69
December	$66

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $66	5 $142
6 $65	7 $66	8 $65	9 $65	10 $65	11 $70	12 $71
13 $65	14 $65	15 $65	16 $65	17 $65	18 $71	19 $72
20 $65	21 $64	22 $65	23 $66	24 $65	25 $70	26 $70
27 $66	28 $65	29 $68	30 $67

Su	Mo	Tu	We	Th	Fr	Sa
				1 $65	2 $70	3 $70
4 $65	5 $65	6 $65	7 $66	8 $66	9 $71	10 $74
11 $66	12 $66	13 $68	14 $71	15 $65	16 $70	17 $73
18 $65	19 $69	20 $66	21 $66	22 $67	23 $71	24 $72
25 $68	26 $67	27 $66	28 $66	29 $69	30 $70	31 $74

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Monthly average prices

About this property

Location

Guest reviews

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Who stays here?

What guests think

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Good to know

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