Name: Hotel Ambassadeur et Suites
Address: 3401 boulevard Ste-Anne, Quartier 5-4, Québec City, Agglomération de Québec, Canada, Québec City, Capitale-Nationale, CA
Price range: US$81–US$190 per night
Rating: 7.1

What guests think

Hotel Ambassadeur et Suites draws mixed reactions: many families like the tropical-style pool and convenient location near Québec City attractions, while numerous reviews cite dated rooms, loud or faulty HVAC, and maintenance issues that affect comfort.

Cleanliness is inconsistent, with repeated mentions of mold, dust, missing toiletries, and limited or delayed housekeeping unless requested. The pool area appeals to families, but the hot tub often doesn’t work, temperatures vary, and some railings feel loose; the gym is basic. Service ranges from friendly to unresponsive, with occasional overbooking and key-card problems. Overall, expect family-focused amenities, a handy location, and uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Families like the indoor pool and splash area, but reviews often note the hot tub or jets not working, inconsistent water temperatures, and loose handrails; the gym is basic. Key cards sometimes fail, parking is usually easy but can fill during events, and the elevator is slow.

Related guest reviews

10

Paul

4 Jul 2025

·

Stayed 4 nights

I liked this hotel during my stay in Quebec City. There’s lots of parking available and the staff were great and friendly. The only complaint I have is the railings were loose in the pool and hot tub. The hot tub had a bit of algae growth on the stones too. Overall, I had a great experience and would stay here again if I was in Quebec City.

6

Nadia

9 Sept 2025

·

Stayed 1 night

un seul ascenseur qui est un peu lent. Vu un deuxième ascenseur mais pas visible de la réception. Complètement au bout du corridor. L'attente est longue. Le personnel de réception n'a offert aucune instruction sur l'hôtel, la piscine ou le restaurant. Les chambres sont un peu vieille. Il aurait été bien d'avoir la piscine ouverte après 22h pour adultes seulement. Trop d'enfants à la piscine toute la journée pour nous qui étions un groupe de 4 adultes. Le sommier dans notre chambre était visible et complètement tâché. Dégoûtant à voir. Système de climatisation trop bruyant la nuit. Le seul vrai point positif est l'emplacement avec stationnement.

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6

Tommy

11 Nov 2025

·

Stayed 2 nights

⭐ Avis Expedia – Hôtel Ambassadeur Québec Séjour en famille de 4. La chambre était propre, assez grande et les lits confortables, mais les oreillers étaient énormes, donc si vous êtes difficiles, apportez le vôtre. Un peu de bruit ambiant, mais rien de dérangeant, sauf la thermopompe qui démarre bruyamment à l’occasion. La salle de bain était correcte : pression d’eau faible mais bonne eau chaude. Le ventilateur ne fonctionnait pas, ce qui cause un peu d’humidité au plafond. Les installations sont propres et bien disposées. On sent l’odeur de la piscine en entrant, ce qui est normal, mais il faut savoir que la piscine avait une fuite lors de notre visite, ce qui la rendait très froide puisque l’eau de ville entrait en continu. Malgré ça, les enfants ont quand même joué plus d’1h30 dans la piscine et les jeux d’eau. Le spa est réservé aux 18+, mais le personnel, dont la sauveteuse, a été courtois et professionnel. Le service en général était bon : employés polis et rapides. Le stationnement est facile et l’emplacement est pratique avec un Cora et un Tim Hortons juste à côté pour le déjeuner. En résumé, pour le prix, l’hôtel offre un bon rapport qualité-prix et convient bien aux familles. Je recommande, mais si votre activité principale est la piscine, vérifiez à l’avance si la fuite est réparée.

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6

Tasha

17 Jul 2025

·

Stayed 2 nights

This hotel has the potential to be amazing. The pool area was beautiful but needed some work. Railings were wobbly. Hot tub was scalding hot the first night. And the jets dont work. Felt like we were having a bath with strangers. The pool was nice. The ceiling had obvious water damage and wasnt patched up. The room itself was clean. The sheets were weird. No fitted sheet just two flat sheets and not a very big mattress protector. Comforter was very thin. But the AC worked. The door in the bathroom had visible water damage that was just painted over. The hotel looked nice but it definitely needs some work. Great price though and they allow dogs. So awesome.

6

Martin

11 Oct 2025

·

Stayed 1 night

Il est peut-être temps de faire un grand ménage coté piscine et le jacousi, c'est plus un bain chaud et la piscine n'est pas chauffée, l'espace pour les jeux d'eau pour enfants est usé et sale et la chambre est du pour quelques rénovations et sûrement les autres chambres aussi, les abats-jour des lumière sont jaunis et salles, mais on a passé une belle nuit pareil, je ne chiale pas, je constate que l'Hôtel Ambassadeur n'est pu ce qu'elle a déjà été dans le passé même si c'était ma première visite à cette hôtel, j'aurais aimé pouvoir répondre à des question en français, je parle de Hotels.com.

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6

Stephane

28 Oct 2025

·

Stayed 1 night

La piscine le soa fonctionnel pas et les rampes de piscines sont très dangereuses

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8

Melissa

28 Sept 2025

·

Stayed 1 night

L’eau du spa froide et non fonctionnel

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8

Marybeth

10 Dec 2025

·

Stayed 3 nights

The room was very clean and the beds were comfortable. The room was ready by 3 pm and we went down to the pool after arriving. The pool area was nice but the jets in the hot tub didn't work. The most frustrating part of our hotel visit was the room key. Everyday the keys stopped working and we were there for 4 days.

8

MORTEZA

2 Oct 2025

·

Stayed 2 nights

Internet service was a bit poor The gym was not equipped enough The room was not well-lit

10

Victor

7 Aug 2025

·

Stayed 2 nights

We have stayed at the Ambassadeur Hotel multiple times over the years. It has a great location, under 10 minutes to Old Quebec and 10 minutes to Montmorency. Our kids love the pool, as the hotel keeps it nice and warm, not like many of the hotel pools we have stayed at which are absolutely freezing. Plenty of food choices nearby too.

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Cleanliness

Cleanliness is inconsistent, with many reports of mold in bathrooms, stains, dust, odors, and missing toiletries, plus rooms not serviced during stays unless requested. Some guests reported clean rooms.

Related guest reviews

2

Catherine

4 Sept 2025

·

Stayed 1 night

Le plancher de la salle de bain était sale, cheveux sur le comptoir et moisissures dans le bas des murs. Ça sentait le renfermé. On entend les voisins de chambre uriner, claquer les portes et se disputer à 1h45 du matin. Et pour clôturer… ils décident de faire des travaux, donc marteaux, cris de travailleurs entre eux et déplacements de meubles à 8 heures le matin.

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2

sebastien

2 Jan 2026

·

Stayed 2 nights

La piscine n’est pas propre ainsi que la chambre

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4

Martyne

5 Nov 2025

·

Stayed 3 nights

La chambre (ses murs, ses accessoires) était poussiéreuse, le ménage n’est fait qu’après 3 jours d’occupation, nous avons dû demander des débarbouillettes supplémentaires. La douche, sa porte était malpropre, les murs de la salle de bain étaient pleins d’éclaboussures de pâtes à dents (??).

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6

Jean-Francois

30 Dec 2025

·

Stayed 2 nights

La propreté des chambres laisse a désirer.

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4

Stephen

31 Jul 2025

·

Stayed 1 night

Beds were comfortable. Bathroom needed to be cleaned properly, dirty toilet. At check in.. gave us keys to an occupied room. Lucky we went in and only guest luggage was on floor and no one in room. No garbage can in room. Air conditioner was not working and was 29 degrees in room. No fan in bathroom. Staff were friendly, spoke English. Would not recommend or return.

2

Laurie

7 Sept 2025

·

Stayed 1 night

Mauvaise odeur dans la chambre, Salle de bain non nettoyé, planché sale et collant, système de ventilation très bruyant et sale

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6

Nataliya

12 Sept 2025

·

Stayed 3 nights

Not clean enough, broken soap dispenser , stain on towels

6

Ngan

19 Sept 2025

·

Stayed 2 nights

When I checked in, the room was dirty and clearly had not been cleaned after the previous guests. I asked the front desk agent to switch me to another room, but he asked me to take pictures of the room and show him, which I found surprising. The second room I was moved to was clean, but the soundproofing was poor. I could hear the guests next door banging doors, drilling, and then laughing and drinking loudly from midnight until around 3–4 a.m. I was trying to call front desk but they did not response. Overall it was not bad, just these incidents made the stay not as good as I expected.

4

Jonathan

13 Aug 2025

·

Stayed 2 nights

Disgusting bathroom, no soap, no shampoo. Mold everywhere. Not even sure if the bed sheets where clean.

2

Audrey

1 Jan 2026

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Stayed 2 nights

La chambre était extrêmement sale. Des coulisses brunes sur les murs, de la moisissure a pleins d’endroits dans la salle de bain, beaucoup de poussières à des endroits faciles à nettoyer, un lit hyper inconfortable, aucun support pour les manteaux, un taux d’humidité dans la chambre vraiment inconfortable. Nous ne sommes pas difficile en herbergement habituellement mais cette fois ci c’était vraiment une expérience désagréable. Je ne conseils aucunement cet hôtel malheureusement!

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Rooms

Rooms are generally dated with wear and tear, loud or ineffective AC/heat, thin walls, and mixed bed or pillow comfort; a few renovated rooms exist. Recurring minor maintenance issues (e.g., small or aging bathrooms, quirky plumbing) are noted.

Related guest reviews

6

David

20 Nov 2025

·

Stayed 2 nights

The room was in good condition, the bathroom needs a little love. Hot and cold water was reversed in the bathroom sink!

6

Sarah

5 Jul 2025

·

Stayed 1 night

Overall it’s a nice hotel, but the room we stayed in was dated, the bed wasn’t really comfortable (old mattress) and the air conditioning was so loud we couldn’t even put it on while we slept, so the room was hot during the night.

6

Hugo

24 Jan 2026

·

Stayed 1 night

Les chambres ont besoin de rénovations, vieux et pas à la mode

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8

melanie

24 Nov 2025

·

Stayed 2 nights

Chambre désuète la qualité a beaucoup changer a notre arriver la douche etait briser on a du la faire reparer..le plancher a besoin de réparation et la toilette avait de la misère

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6

Lisane

30 Nov 2025

·

Stayed 1 night

Beaucoup de bruit de la part de nos voisins de chambre très tard en soirée. Manque d'insonorisation. En général la chambre était correct et propre.

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6

francois

28 Sept 2025

·

Stayed 2 nights

Air climatisée très bruyante, lit pas très confortable

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6

Ghislaine

23 Oct 2025

·

Stayed 1 night

The worse was the comfort of the bed and those pillows, they were so bad I ended up rolling a towel to replace those hard as hell pillows. Great staff.

6

David

13 Sept 2025

·

Stayed 4 nights

Old and much in need of an upgrade

8

sueann

24 Aug 2025

·

Stayed 2 nights

AC system too noisy

4

Pamela

3 Jan 2026

·

Stayed 1 night

Chambres très mal insonorisées, il y avait des équipes de jeunes qui courraient, criaient, claquaient les portes jusqu’à 22:30. Nos enfants et nous-mêmes se sont réveillés plusieurs fois. Aucune action n’a été portée à cet effet malgré nos plaintes. La piscine n’est pas accessible en fauteuil roulant. Le chauffage dans la chambre est extrêmement bruyant. Au milieu de la nuit de l’eau à commencer à couler des fenêtres comme un dégât d’eau potentiel. Nous ne remettrons plus jamais les pieds dans cet hôtel.

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Service

Staff are often friendly and helpful, but responsiveness varies: housekeeping is limited unless requested, issue resolution can be slow, overbooking occurred in some cases, and front-desk communication is inconsistent.

Related guest reviews

2

Sonia

6 Oct 2025

·

Stayed 1 night

L'hôtel était overbooked, donc dès notre arrivée, ils nous ont dit que nous n'avions pas de chambre pour nous, malgré une réservation garantie avec Expedia. Ils ne nous ont même pas appelés, ni avisés. J'ai travaillé en hôtellerie pendant des années et normalement, l'hôtel doit relocaliser les clients en overbook. Eux n'ont rien fait! Et en plus, je dois me débrouiller pour me faire rembourser avec Expedia. Vraiment, je ne me laisserai plus prendre! Je ne passerai plus par Expedia la prochaine fois.

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8

Barbara

15 Aug 2025

·

Stayed 2 nights

Staff very friendly.We were there two nights. We had to go ask for coffee for second morning. No one came in which was fine but leave enough for two days if you aren’t coming in. Other than that it was great

8

René

16 Sept 2025

·

Stayed 2 nights

jje n'ai pas aimé me faire dire que la chambre n'était pas prete vers 15h00 alors que ce n'était pas vrai. la chambre était prete mais la réception ne donne pas de clef avant 16h00. je devais etre sur le boulvard Laurier a 16h00.J'ai fait la vérification et c'était la situation exacte

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4

WIJASINHAGE

8 Aug 2025

·

Stayed 4 nights

The recreation area is decent for children, with a small pool and hot tub, but the handrail to the hot tub is broken and unstable—dangerous on a wet floor where guests could slip. Room cleaning service was unacceptable. Despite placing “Please clean” signs daily, our room was not cleaned for five days, and no fresh blankets, pillows, or towels were provided. The cleaning staff could not understand even basic English, making communication impossible. At checkout, the front desk receptionist was unpleasant, unwelcoming, and acted as though guests were an inconvenience. While Quebec is primarily French-speaking, hotels in a major tourist destination must ensure front desk staff are bilingual, or at the very least friendly and professional. A smile and respectful attitude cost nothing but mean everything in hospitality. As a hotel owner myself, I consider guest service, safety, and communication non-negotiable—and this property failed in all three areas.

8

Jabulani

21 Aug 2025

·

Stayed 3 nights

The staff was awesome from check in, the gentleman was handled the check in on Monday was great. The gentleman working overnight (Claudio) was patient and helpful,the housekeeping staff on the second floor also awesome and finally Emily at checkout. Overall great service and customer satisfaction. The only gripe was for a couple of days the pool was a tad bit too hot( almost sauna type levels).

10

ZHI-XIAN

24 Nov 2025

·

Stayed 1 night

Good location to everything, staffs were very nice.

8

Nathalie

1 Dec 2025

·

Stayed 1 night

Je dirais en general notre sejour s’est tres bien deroule, service rapide et courtois, mais l'établissement ayant plusieurs salle de reception tous occupee, donc il n’y avait plus de stationnement du tout du tout donc

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4

Nicolas

29 Jul 2025

·

Stayed 2 nights

Unfortunately, our experience at this hotel was very disappointing. When we arrived, there were no towels in our room. We called the front desk, and they told us to come get some ourselves. Once we got there, they informed us that there were no towels available at all, and although they said a request had been made to the laundry, we never received any during our stay. We had also requested a baby bed, but were given a playpen with hair and a sticky pink substance on the mattress. Needless to say, it was not suitable, so our baby had to sleep with us. The pool was dirty and was missing about a foot of water, making it feel poorly maintained and uninviting. On top of that, our room was never cleaned during our stay, and we were never provided with towels. We ended up taking some ourselves from the pool area just to be able to shower. Overall, we were really disappointed by the lack of basic service and cleanliness. We would not stay here again or recommend it to others.

6

Ngan

19 Sept 2025

·

Stayed 2 nights

When I checked in, the room was dirty and clearly had not been cleaned after the previous guests. I asked the front desk agent to switch me to another room, but he asked me to take pictures of the room and show him, which I found surprising. The second room I was moved to was clean, but the soundproofing was poor. I could hear the guests next door banging doors, drilling, and then laughing and drinking loudly from midnight until around 3–4 a.m. I was trying to call front desk but they did not response. Overall it was not bad, just these incidents made the stay not as good as I expected.

4

Serghei

8 Aug 2025

·

Stayed 1 night

Issues with customer service

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Location

Convenient for drivers: a short drive to Old Québec, Montmorency Falls, and the cruise port, with many nearby eateries and services. Several note it isn’t within easy walking distance of the historic core.

Related guest reviews

10

Rosana

27 Dec 2025

·

Stayed 2 nights

It was a short but pleasant stay, it is close to all the attractions of Québec.

8

Denine

17 Oct 2025

·

Stayed 3 nights

Location was fantastic. Just outside of the old City yet close to many good restaurants including the one in the Hotel. We travelled with our two Chihuahuas and being placed on the main floor at an end hall with little noise was very good to keep them from barking Although clean, the room was tired-peeling paint on bathroom ceiling, stains on walls, lifting floor, loose bath tap, furniture rough looking. Room could also benefit from having a microwave for leftover food warm ups. Would definitely stay at same place again as it was affordable, had a great restaurant and was in a great location.

10

Giselle

3 Sept 2025

·

Stayed 1 night

Room was spacious and clean. A bit out dated but, it was perfect for what we needed. I ended up staying another night because the location was perfect. Free parking. Kind and courteous staff. Thank you. I will be back.

8

Mark

29 Sept 2025

·

Stayed 2 nights

Very nice however not walking distance into town,

8

John E

19 Jul 2025

·

Stayed 3 nights

Older hotel , but decent place to stay fairly cheap. It was a great location with a car to visit Quebec City and points North up the river

8

Parijat

4 Aug 2025

·

Stayed 2 nights

Convenient location

10

Ross

30 Aug 2025

·

Stayed 3 nights

great location just off the downtown (a $15 uber ride let you avoid any parking issues or driving in unfamiliar streets as well as lets you enjoy the many options of entertainment and pubs without the issue of driving)

8

Utkarsh

3 Sept 2025

·

Stayed 1 night

The hotel stay was a pleasant experience. It was clean and conveniently located close to the Quebec City. The best was the availability of parking area and access to lots of eateries, making a late night return from the city convenient for me and my girlfriend.

10

Abigail

14 Jul 2025

·

Stayed 1 night

Very convenient area.

10

Jim

18 Sept 2025

·

Stayed 2 nights

The location was an easy 5 to 10 minute drive to downtown quebec and 20 min the other way to falls and ste anne de beaupre

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Dining

The on-site restaurant is praised by several guests, but breakfast is not included and the restaurant or bar is sometimes closed. Many travellers rely on the numerous nearby dining options.

Related guest reviews

8

Vincent

3 Jan 2026

·

Stayed 3 nights

No breakfast at this time.

8

Terry

21 Sept 2025

·

Stayed 1 night

Good value , nice pool area and dining options within walking distance , wouldcstay there again if visiting Quebec City

8

Denine

17 Oct 2025

·

Stayed 3 nights

Location was fantastic. Just outside of the old City yet close to many good restaurants including the one in the Hotel. We travelled with our two Chihuahuas and being placed on the main floor at an end hall with little noise was very good to keep them from barking Although clean, the room was tired-peeling paint on bathroom ceiling, stains on walls, lifting floor, loose bath tap, furniture rough looking. Room could also benefit from having a microwave for leftover food warm ups. Would definitely stay at same place again as it was affordable, had a great restaurant and was in a great location.

10

Nathalie

10 Nov 2025

·

Stayed 2 nights

Le restaurant wow très bon service et les repas délicieux

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10

Nancy

16 Nov 2025

·

Stayed 1 night

Belle chambre, le personnel est très gentil, le restaurant Batifol très bon et accessible directement dans l'hôtel nous avons beaucoup apprécié notre séjour

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6

Catherine

15 Sept 2025

·

Stayed 1 night

Restaurant was not open Bed was very hard

6

Sarah

20 Jul 2025

·

Stayed 1 night

Property needs major upgrades as it seems to be neglected. There is a restaurant in the hotel but they do not offer room service. The fries were inedible, the pork ribs tasted of rot. Spent 200$ on dinner and threw out half. The pool looked dirty. The birds were cute but the cages way too small.

8

Eric

14 Aug 2025

·

Stayed 2 nights

At first when we got in our room, the a/c wasn’t working… it was a hot day and inside room temperature was 33 degrees Celsius. We asked the front desk if it was normal and they said no, it was fixed a few days ago. They sent someone to reset the thermostat! It worked fine after that. The only downside is no breakfast is not included with the price of hotel. TG there is a bistro, Subway, Cora and Tim Hortons beside the hotel. The jets in the whirlpool aren’t very strong, but at least there is one and pool and kids pool area are great too.

10

Daniel

29 Oct 2025

·

Stayed 2 nights

Déjeuner non inclus

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8

Rob

11 Sept 2025

·

Stayed 3 nights

Goede, nette kamers maar geen extra mogelijkheden voor diner en bar; wel een zwembad

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Month	Average price
January	US$88
February	US$106
March	US$89
April	US$84
May	US$111
June	US$104
July	US$123
August	US$150
September	US$103
October	US$115
November	US$81
December	US$97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $133	2 $167	3
4 $126	5 $111	6	7 $158	8 $112	9 $159	10
11 $111	12 $111	13 $111	14 $118	15 $111	16 $121	17 $132
18 $81	19 $86	20 $126	21 $112	22 $92	23 $117	24 $117
25 $84	26 $86	27 $89	28 $89	29 $89	30 $114	31 $115

Hotel Ambassadeur et Suites

Prices for Hotel Ambassadeur et Suites

Monthly average prices

About this property

Location

Room options

Economy Room, 2 Queen Beds

Economy Room, 1 Queen Bed

Classic Room, 2 Queen Beds

Classic Room, 1 Queen Bed

Guest reviews of Hotel Ambassadeur et Suites

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Ambassadeur et Suites

Considering this hotel for your Québec City trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $161	18 $160	19 $190
20 $96	21 $128	22 $133	23 $109	24 $128	25	26 $175
27 $131	28	29	30 $133