Is parking available at the property?

Yes, free self-parking is available on-site, but guests must contact the property in advance to reserve a parking spot.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee of approximately NZD 35.00 for adults and NZD 17.50 for children.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until midnight, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific features may vary, so guests are encouraged to inquire directly for detailed information.

Where is the property located in relation to key landmarks?

The hotel is situated in the heart of Queenstown, within a 10-minute walk of St Josephs Parish and Queenstown Gardens. It is approximately 0.3 miles from Lake Wakatipu and 0.4 miles from Queenstown Beach. The nearest major airport is Queenstown International Airport, located about 6.5 km away.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified, so guests are encouraged to check directly with the property for specific age policies.

Copthorne Hotel & Apartments Queenstown Lakeview

Average nightly price at Copthorne Hotel and Apartments Queenstown Lakeview by month, last 12 months (USD)
Month	Average price
January	US$255
February	US$220
March	US$214
April	US$193
May	US$118
June	US$107
July	US$183
August	US$185
September	US$166
October	US$147
November	US$183
December	US$297

What guests think

At Copthorne Hotel & Apartments Queenstown Lakeview, travellers consistently commend the walkable location, striking lake and mountain views, and spacious rooms with comfortable beds, while also noting dated interiors and mixed cleanliness and maintenance.

Guests frequently highlight friendly, accommodating staff, though a few found service unhelpful or housekeeping inconsistent. Facilities are basic: free onsite parking can be tight or first come, first served, dinner service is sometimes unavailable and breakfast quality varies, and several reviews mention no air conditioning and occasional maintenance or plumbing issues. The hotel is a 10–15 minute walk to town with a bus stop outside, but ongoing roadworks and the uphill return can be inconvenient, and rooms facing Frankton Road can experience traffic noise. Expect an older, good‑value stay with superb views if you prioritize location over modern finishes and extensive amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free onsite parking is available but spaces can be tight or first come, first served, and access can be tricky. Restaurant/bar hours are often limited or closed, the gym is small, and the spa/hot tub is sometimes unavailable or in poor condition.

Related guest reviews

10

Jan

24 Mar 2025

·

Stayed 2 nights

Quiet room despite being close to a main road. Short drive to down town. Indoor parking and clean place. Gym wasn't big but had a few machines to get a workout in. Laundry on site too, though we didn't use it.

8

Ferdinand

4 Jan 2025

·

Stayed 1 night

very nice view of lake wakatipu from third floor

2

Nicole

13 Oct 2024

·

Stayed 1 night

Fairly disappointed that this is a Copthrone hotel. I booked because the Copthrone chain are normally 4-5 star. This is any but. The place is completely empty and heres why; Firstly I was put in a room on ground level right next to road works. I complained and was told that my almost $200 a night was only for a ground floor room and if i wanted to upgrade it was $40. I agreed hoping my stay would get better, spoiler alert, it didn't! This hotel looks like the set of an 1980s horror film. The decor is stuck in the 70s with horrible patterned carpet and scary florencent lighting everywhere. Absolutely every light socket is florencent. The bathroom had cracks in the wall paper, marks up the wall and dirt in the corners. There were basically no amenities offered other than an abitary shower cap, shampoo and conditioner. No hair dryer, no moisturizer, nothing. The hottub was absolutely disgusting. The water was filthy. Half the jets were broken, head rests broken, floating around in the murky water. Oh and its an indoor spa which you guessed it, had florencent lighting. It gave me the absolute creeps, decided not to use it. They even charged me a security deposit... for what? The place is in desperate need of repair and renovation. I can say hand on heart this is the worst hotel I've ever stayed in. For an extra $20 I could have stayed at the Hilton. This could be a great hotel with renovations, even just changing the lighting would help significantly. Instead its empty.

8

Ajay

15 Oct 2025

·

Stayed 6 nights

Decent hotel. Convenient and walkable to the town center. Excellent staff, polite and helpful. Great rooms , ckean and well appointed. Common areas - rugs a bit worn and stained but vacuumed regularly. Free convenient part - but spaces a bit tight , so be careful backing in and out. Overall a good stay.

10

Jessi

7 Jun 2024

·

Stayed 6 nights

Parking was hard to find on weekends! Happy with stay!

6

T

4 Dec 2023

·

Stayed 3 nights

The vibes of an old ski lodge. Restaurant was shut after breakfast and the bar shuts around 9 or so. You have to book use of the hot tub but they don’t give you any information about the process, need to pick up a card from reception and drop it off when your are in a towel. Dated decor although the views from the hotel are amazing.

6

Hojat

27 Dec 2024

·

Stayed 3 nights

The rooms are generally ok but be aware they are pretty old buliding and the floor cracks whenever you walk !! Also do not risk taking your car as theres no guarantee for available car park and the car park size is terribly small you will have a challenge to fit a mid size car

8

Martin

9 Feb 2024

·

Stayed 1 night

This is a dated complex which benefits from clever photography. The hot tub is not available so don't book based on using that. While dated, the rooms were clean and comfortable but one of them had no heating capabilities which were needed when we visited. The breakfast was ok.

10

Rod

16 May 2025

·

Stayed 7 nights

Convenient under cover free parking, view from room was stunning, easy stroll down to town.

8

Graeme

24 May 2024

·

Stayed 1 night

Great breakfast but restaurant closed for evening meal

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Cleanliness

Many guests found rooms clean and beds fresh, but cleanliness is inconsistent. Reviews note stains, mold or musty smells, and occasional missed housekeeping or bathroom grime.

Related guest reviews

6

Kristen

30 Sept 2025

·

Stayed 1 night

Close to township, very clean. The hotel is tired however the room was very clean and no concerns

6

BOK HEE

2 Feb 2024

·

Stayed 1 night

Not clean

10

Deb

12 Nov 2025

·

Stayed 2 nights

Parking was easy. The cleaning staff did a wonderful job!!

6

Julian

18 Apr 2025

·

Stayed 1 night

Bit dated and smelly making us sneeze

6

Dzu

1 Jan 2024

·

Stayed 2 nights

When first got into the room, we noticed streaks of feces still present in the toilet bowl. It appeared that the janitor didnot clean the toilet .

8

Karen

4 Nov 2025

·

Stayed 4 nights

Comfy beds and very clean but a bit outdated. Views are amazing. I would stay closer to the city next time for more convenience. Beds and pillows are super comfy. A broken leg on an ottoman was fixed promptly when brought to their attention. No issues with staff who were helpful and friendly at all times.

6

Fiona

25 Mar 2025

·

The views of the lake as well as the convenience of being within walking distance (20mins) to the town centre was great. However, the property itself feels very old and the rooms are in need of renovation. Cleanliness was average and visibly no vacuuming had been done. In the weekend parking is first come, first served which is a bit of an inconvenience as this is peak time and always busy so no guarantee you can park on site (limited spaces). Likely not staying here again unless property gets an upgrade but appreciate you get what you pay for, especially being in ZQN and high tourist prices everywhere.

4

Christina

24 Mar 2025

·

Stayed 1 night

This property was difficult to find. Parking was limited. Room needs updating and maybe a really thorough clean.

4

Ayla

28 Sept 2025

·

Stayed 3 nights

Our room had black mold on the walls close to windows, the bathrooms also had mold that had tried to be re-covered by paint, there was also old hairs that were not ours on the walls. We told the reciption staff about our mold and they replied with “oh okay” no apologies or compensation. Very disappointed will not be back

10

Megan

2 Nov 2024

·

Stayed 1 night

Room was fantastic and cleanliness inside was great. The cleaners were lovely and the front desk staff were amazing. Outside the building could do with a general clean, the entrance driveway had a huge pothole which I hit a couple times which wasnt great as I have low profile tyres on my car.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds and great lake and mountain views, often with balconies. However, many feel dated, some lack air conditioning and have noise from the road or plumbing, and a few report low water pressure or patchy Wi‑Fi.

Related guest reviews

6

Jane and David

7 Feb 2023

·

Stayed 1 night

Not their fault, but was very hot. Rooms have no air con or fans. Had to leave the doors open , however the traffic noise and streetlights were terrible . Noise from other guests is bad as the veranda of the unit above is directly over the bedroom below.

8

Carla

22 Jun 2025

·

Stayed 3 nights

The rooms are a bit outdated but large enough for two adults and two children. Well located, five minutes walk to Queenstown Garden and city centre. Free parking at a first in first served type of way but they have lots of parking spots available. Staff was very friendly and helpful The only downside was the noise of some very inconsiderate guests (not the hotel’s fault but I’m pointing it out as the walls are thin and if your room is next to some noise guests, expect no sleeping for your entire stay) Other than that, the hotel is quite nice

10

Niharika

6 Jul 2025

·

Stayed 1 night

Very convenient location on Frankton road. Rooms were spacious quiet and warm. Car parking is free.

8

Philippa

27 Apr 2025

·

Stayed 1 night

Great property with lovely spacious rooms and deck

10

Cheree

18 Jan 2023

·

Stayed 19,375 nights

We had a two-bedroom apartment that wS incredibly spacious, with fabulous views of the lake. Town was without walking distance so the location was also perfect. The staff were incredibly friendly and helpful, especially considering ww had an emergency booking due to our flight being cancelled. They helped with an additional bed and arranged a taxi forbus the following morning. Wished we stayed there the entire time we were in Queenstown

8

Dave

2 May 2023

·

Stayed 3 nights

Adjoining room bathroom fan was quite loud and whoever was there used the bathroom frequently during the night. Not great for sleeping!!!!!!

10

Allan

24 Oct 2025

·

Stayed 1 night

Close to downtown Queenstown (short drive, public transport immediately outside hotel) rooms are good size and good facilities provided for coffee/ tea making. Private balconies with great views. Didn’t make use of breakfast restaurant as most recent experience (lukewarm food, poor/limited choices an overpriced) last week meant we didn’t bother going there again.

4

Andrew

15 Nov 2025

·

Stayed 1 night

Tired room. Comfortable beds. Great views.

6

Jason

6 Nov 2025

·

Stayed 3 nights

There was a high pitched scream when the neighbouring rooms put a tap on. The internet was also dropping in and out which was irritating.

8

MIchael

20 Jul 2025

·

Stayed 2 nights

Shower was old and mixer needed replaced - either scalding or freezing water - would have been dangerous for children Bed nice and comfy and room spacious and clean just old

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Service

Staff are widely praised as friendly, accommodating and helpful, with smooth check‑ins and assistance. A minority experienced unwelcoming attitudes or slow housekeeping responses.

Related guest reviews

6

Laura

7 Sept 2025

·

Stayed 1 night

The hotel is very tired and in need of some renovations. We were by the road in room 106 and it was very loud on the road with two young children throughout the night. The staff were extremely inattentive in all areas, reception, the bar and breakfast. The only saving grace was a great price on the room and the proximity to town.

10

Frances

5 Oct 2025

·

Stayed 1 night

Our family of four adults stayed in the 2 bedroom apartment for 1 night. What a great stay we had. The young lady that served our drinks and dinner was really friendly and we had breakfast there and who was there was the same young lady what a trooper she is, well done gerl. We will be back. Thank you for your hospitality.

10

Fawaz

16 May 2025

·

Stayed 2 nights

Great customer service

10

Todd

18 Dec 2025

·

Stayed 1 night

Wonderful view and very friendly staff! Highly recommended, we’d stay here again.

10

Munirah

1 Sept 2025

·

Stayed 3 nights

Loved it! Free parking (dependent on availability), and a great view from the room. Staff was amazing too! Very accommodating and friendly. Will be back here again!

6

Kevin

10 Mar 2025

·

Stayed 2 nights

Old hotel, large room, nice bathroom. However, situated right next to the main road so it was quite noisy 24/7 - struggled to sleep the 2nd night. I did ask for another room but was told hotel is full. Worth mentioning that the guys in the reception doing the night shift just didn’t have any customer service skills - we went back to the hotel late at night and me and my partner both said “good evening and hello” but no response at all from them. Appalling service. I wouldn’t recommend, I would avoid if I were you. There any many hotels around the area which is probably at the same price but will have better service.

10

Suzie

5 Aug 2024

·

Stayed 5 nights

The staff were absolutely amazing! Everyone was so friendly and welcoming. Highly recommend!

6

Beverley

26 Mar 2024

·

Stayed 5 nights

Dominic on the front desk,was very unwelcoming, unhelpful and made us feel stressed trying to get information. The description was a short stroll to town….true if you were a mountain goat. When we asked him about buses he said they wouldn’t stop and we could get a taxi. Also told about the road works at the front and if the noise gets too bad come and get earplugs! Apart from that…lovely spacious room, comfortable bed and clean

8

Angela

2 Oct 2024

·

Stayed 1 night

A great hotel for a quick overnight trip to Queenstown. A 15-minute walk into town, so saved on the parking expense as there is onsite parking at the hotel. The room was a good size, and the beds were incredibly comfortable, our room also had a beautiful view of the lake and mountains too. The Staff at reception were very friendly and helpful. We would stay again.

2

Keshar

3 Jan 2025

·

Stayed 2 nights

Very rude Staff, charged me $20 for local phone calls, which they had not mentioned

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Location

Convenient for reaching town on foot in about 10–15 minutes, with a bus stop nearby and scenic lake and mountain outlooks. Roadworks and the uphill walk back can be inconvenient, and rooms on Frankton Road may get traffic noise.

Related guest reviews

8

Elias

5 Aug 2025

·

Stayed 4 nights

Affordable, just outside the towncentre

10

Jenny

15 Feb 2025

·

Stayed 3 nights

Fantastic location, easy walking distance into Queenstown great hotel

10

Daisy

30 May 2024

·

Stayed 7 nights

Love that the bus stops in front of the hotel and is a walking distance from the city center

8

Trevor

11 Oct 2025

·

Stayed 2 nights

Staff were good, rooms overlooking the lake get a lot of road noise but great view. Maintenance is not high on the priority list, cupboard doors falling apart, window locks hanging by 1 loose screw. On the good side it is just 5 minutes to the centre of town and there is a bus stop out front if you needed it.

10

Niharika

6 Jul 2025

·

Stayed 1 night

Very convenient location on Frankton road. Rooms were spacious quiet and warm. Car parking is free.

8

Andrew

9 May 2023

·

Stayed 2 nights

Currently alot of road works out front but room was quiet. Great price for the area, clean but is pretty dated. Staff were friendly.

10

Bevan

17 Apr 2023

·

Stayed 1 night

Great location, walkable to central Queenstown.

8

Michael

21 Mar 2025

·

Stayed 2 nights

Walking distance to city centre

10

Allan

24 Oct 2025

·

Stayed 1 night

Close to downtown Queenstown (short drive, public transport immediately outside hotel) rooms are good size and good facilities provided for coffee/ tea making. Private balconies with great views. Didn’t make use of breakfast restaurant as most recent experience (lukewarm food, poor/limited choices an overpriced) last week meant we didn’t bother going there again.

2

Russell

24 Sept 2024

·

Stayed 5 nights

Don't do it! I booked this hotel because it was cheap and because we were on a short action packed ski trip, where we would only be in the hotel to sleep. Unfortunately sleep was impossible due to roadworks happening all night long! The heavy machinery made the whole window vibrate and the sound of beeping reversing machinery went on all night, every night. The hotel duty manager was lovely and understanding, possibly the only good part of this stay. Apparently the roadworks have been happening for three years! Unfortunately the hotel has no legal obligation to let patrons know about this until their stay is underway. The hotel itself is dated, in need of maintenance and obviously understaffed as the bar/restaurant was closed on all but one of the days. The spa/hot tub you find in photos is broken and not operational. Air flow and ventilation is so poor that the bottom of the window becomes full of condensation on a daily basis, prompting the cleaners to leave the upper window open. Unfortunately this window is big enough for an adult to climb through, not great when you are leaving expensive electronics in the room. Do yourself a favour and spend a little extra and pick a different hotel on a different road. Such a frustrating experience!

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Dining

Dining feedback is mixed to negative: several guests found the breakfast lukewarm, limited or overpriced, and dinner service is often unavailable or limited to a bar menu. Some reviews compliment breakfast or an on‑site meal.

Related guest reviews

4

karen

11 Apr 2023

·

Stayed 3 nights

It’s a bit of a walk into town. Bar and restaurant were closed we found out when we arrived. Hotel needs a revamp

8

Alexander

28 Jul 2023

·

Stayed 7 nights

As many reviews say, the property is in a great convenient location. Very friendly team. It suffers from being quite old and in need of a refresh but is kept clean and tidy. Also the bar was only open for three nights a week and offering a very limited menu. We enjoyed our week here.

10

John David

31 Jul 2023

·

Stayed 2 nights

Attentive and courteous staff. Excellent Breakfast Buffet. Immaculate!

8

Allan

14 Oct 2025

·

Stayed 4 nights

The breakfast was simply awful and way overpriced. Only had it once and for the rest of the stay we drove into town. The other dining experience comprised pizzas or sandwiches. Really? Was expecting something more imaginative. Nice location and nice room. But the dining was a major let down.

4

Ros

17 Jan 2025

·

Stayed 6 nights

This is not a 4 star hotel, at best I would give it a 2. Why? Room Cleaning: ignored a request (hanging on door) twice. I then had to 'front' to cleaning staff for towels and rubblish removal. I was embarrassed. Twice. Food/Breakfast: Donuts were tough and chewie. Scrambled eggs had dark patches in them. Food/ Dinner: Steak was inedible. I had battered fish and chips. The fish was not battered. It was crumbed and then deep fried. It was terrible, dry and tasted awful. Bathroom: black marks on the floor; poor water pressure . Balcony: peeling paint and black mould in the concrete wall blocks. The balastrades between each room in front of balcony had black moss all along the tops. Room: when we arrived the room smelt damp and mouly. We bought a room freshner to improve being in it. Room kitchen: only instant coffee. No bodum. The hotel was dated and tired. The restaurant was closed apparently due to staff shortages, but according to other reviews, it was also closed at least a month ago. Had to eat in the bar. We stayed 6 days because we were unable to move elsewhere. Add to this we are a couple in our 70s. So everything was that much harder.

6

Denise

10 Dec 2025

·

Stayed 3 nights

No air con. Good location aged properly needs updating. Breakfast quality poor, staff in breakfast miserable .

6

Jennifer

19 Feb 2025

·

Stayed 4 nights

Buffet breakfast was poor. Not good value for room

8

Karen

27 Aug 2025

·

Stayed 6 nights

Hotel & room pleasant with lovely views. Close to the town centre but uphill walk back. Daily room clean was wonderful to come back to after a busy day. Breakfast was disappointing. Had to ask for things to be topped up even though it was early & it was barely warm. Only ate there once.

6

Heather

12 Jan 2024

·

Was disappointed that the restaurant was closed for dinner. I was travelling with my 90 year old aunt, so ended up eating in the bar. The buffet breakfast was nothing special, it was a bit on the cool side when we went for breakfast at 9am. I would not recommend this place for food. The staff were lovely and friendly but hospitality was not one of their strengths. We likened it to Fawlty Towers. On the plus side, the room was lovely.

10

Vilma

18 Oct 2024

·

Stayed 1 night

We had a wonderful and comfortable stay. Their breakfast was great!

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Su	Mo	Tu	We	Th	Fr	Sa
1 $148	2 $203	3 $206	4 $211	5 $225	6 $197	7 $200
8 $197	9 $200	10 $299	11 $225	12 $203	13 $290	14 $365
15 $578	16 $215	17 $210	18 $328	19 $229	20 $223	21 $559
22 $301	23 $266	24 $200	25 $578	26	27 $278	28 $247
29 $245	30 $207

Copthorne Hotel and Apartments Queenstown Lakeview

Prices for Copthorne Hotel and Apartments Queenstown Lakeview

Monthly average prices

About this property

Location

Room options

Superior Room, 2 Queen Beds, Kitchenette, Lake View

Superior Accessible 1 King

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds, Lake View

Apartment, 2 Bedrooms

Superior Room, 1 Queen Bed, Lake View

Guest reviews of Copthorne Hotel and Apartments Queenstown Lakeview

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Copthorne Hotel and Apartments Queenstown Lakeview

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $159	22 $193	23 $147	24 $157
25 $140	26 $131	27 $131	28 $112	29 $164	30 $272	31 $169