I am writing to express my deep disappointment with my recent stay at your property, which is advertised as a 4-star hotel. Unfortunately, my experience fell significantly below even basic expectations and did not reflect the standards associated with such a rating (3 stars or less) The overall condition of the room was extremely poor and clearly neglected. The bathroom was particularly concerning: the shower curtain was visibly moldy, creating both an unpleasant and unhygienic environment. Additionally, there were noticeable holes in the walls and evident signs of humidity damage. The general state of the room was equally disappointing. Much of the wooden furniture and finishes were worn, cracked, and in some cases broken, giving a strong impression of long-term lack of maintenance. The level of deterioration throughout the room made the stay uncomfortable and far from what one would expect from a hotel of this category. It is quite surprising and frankly unacceptable that a property in such condition continues to be marketed as a 4-star hotel, it should be ranked as 3 stars. I suggest to book may other hotel before thinking about this one.
I am writing to express my deep disappointment with my recent stay at your property, which is advertised as a 4-star hotel. Unfortunately, my experience fell significantly below even basic expectations and did not reflect the standards associated with such a rating (3 stars or less) The overall condition of the room was extremely poor and clearly neglected. The bathroom was particularly concerning: the shower curtain was visibly moldy, creating both an unpleasant and unhygienic environment. Additionally, there were noticeable holes in the walls and evident signs of humidity damage. The general state of the room was equally disappointing. Much of the wooden furniture and finishes were worn, cracked, and in some cases broken, giving a strong impression of long-term lack of maintenance. The level of deterioration throughout the room made the stay uncomfortable and far from what one would expect from a hotel of this category. It is quite surprising and frankly unacceptable that a property in such condition continues to be marketed as a 4-star hotel, it should be ranked as 3 stars. I suggest to book may other hotel before thinking about this one.
