Is parking available at the property?

Yes, covered valet parking is available at a fee of EUR 35 per day. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Breakfast is available, and guests can enjoy breakfast in the room. Specific serving hours are not provided.

What are the standard check-in and check-out times?

Check-in is from 14:00, and check-out is until 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.

How is the property located in relation to key landmarks?

The hotel is situated in the Historic Centre of Florence, within a 5-minute walk of Basilica of Santa Maria Novella and Piazza di Santa Maria Novella. It is approximately 0.6 miles from Piazza della Signoria and 1.3 miles from Pitti Palace.

Are children allowed at the property?

Yes, children are allowed to stay at the property. Specific policies regarding the minimum age for free stays are not provided.

What are the policies regarding extra beds and cribs?

Cribs are available at a fee of EUR 5 per day, and rollaway beds can be requested for EUR 60 per day. Advance request is required for both.

Hotel City

What guests think

Across the reviews, Hotel City is praised for its central, walkable location near the train station and sights, plus consistently friendly, helpful front-desk staff who share maps, recommendations, and offer practical touches like 24/7 reception and luggage storage.

Rooms are generally comfortable and sometimes spacious, but multiple guests report weak or absent air conditioning, thin walls or street noise, and in a few cases private bathrooms located across the hall or dated decor. Cleanliness is widely appreciated, though occasional maintenance or housekeeping lapses are mentioned. Breakfast is described as good when available, but several stays found it unavailable during renovations. Expect a well-located, service-forward stay with simple rooms and some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic for a city hotel. Reviews note no on-site parking (paid parking nearby instead) and an older elevator that can feel unreliable or be out of service.

Related guest reviews

8

Jingwen

25 Apr 2025

·

Stayed 1 night

Hotel is conveniently located, very close to the train station, the area is very walkable. The room itself is very small. We’re only stay here for one night so we don’t mind it, the room does not have any ventilation system, when you open the window, it was very loud outside, mosquito flying in in the middle of the night. They kept the hotel very clean, staff is very friendly. There is a coffee bar area, but they’re closed most of the day. And mostly are used to store luggage’s.

10

Ajish

24 May 2025

·

Stayed 1 night

Beautiful property 5 min away from Duomo. We had a two bed room quite with air conditioner. Lovely room. We just stayed a night but I wish we could have stayed longer. I would definitely stay again. Parking is in an opposite building and costs $50 for 24 hours.

4

PHILIPPE

11 Aug 2025

·

Stayed 2 nights

Bien situe tres proche du duomo mais hotel tres vieillot Climatisation poussive Bruyant Receptionniste tres aimable Parking a proximite payant 40€/j Pas de petit dejeuner Menage de la chambre sommaire

8

LEONCIO

18 Aug 2025

·

Stayed 1 night

Hotel is centrally located close to main attractions. Room was little small for three people and service was average as the day of the departure the elevation was stuck and need to carry the big luggage downstairs. Great service to get a taxi.

10

Ivis

2 Dec 2024

·

Stayed 2 nights

Buena ubicación. Personal amable y eficiente en la recepción. No parking

10

Werner

16 Jul 2025

·

Stayed 2 nights

Convenient Hotel close to all sites and restaurants. Great shower and bathroom. Had lift to the 2nd floor. Quiet place. Staff friendly and supportive. They printed some documents and allowed us to keep our luggage for the day.

6

Gabrielle

7 Jul 2025

·

Stayed 6 nights

Great location! Around the corner from Mercato Centrale, 6 minute walk from the duomo, great street with a lot of great little restaurants. A bit of a walk to the river, but really only like 15 minutes. It was clean and they were friendly. A little strange - you do have to pay a tourist tax in cash, which I think they should tell you earlier. The WiFi here sucked, was constantly in and out. The elevator was a little scary. They did enter our room even though we had the do not disturb sign up. For helpful reasons, but still. You do have to return your key to the front desk every time you leave, but they are available 24/7. Overall great location, but has its issues. Budget friendly though, so you get what you pay for.

10

Ivis

2 Dec 2024

·

Stayed 1 night

Good location. Nice staff. No parking

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Cleanliness

Most guests find the hotel and rooms clean and well kept. A few mention minor issues like lingering odors, hair, or cobwebs.

Related guest reviews

10

Sergiy

15 Nov 2024

·

Stayed 2 nights

We stayed at Hotel City with a family for 2 days. It is super clean and quiet hotel and staff is very friendly. If your are looking for a good value hotel this is a place to consider

10

Emily

16 Apr 2025

·

Stayed 2 nights

The property is older furnishings but in great condition, very clean. We interacted with multiple members of the staff and they were all lovely. It was easy access from the train station especially in the rain. It was exactly what I expected and I was happy with our stay.

10

doug

6 Feb 2026

·

Stayed 2 nights

Hotel City was fabulous. Check-in was a breeze. The front desk staff were friendly and helpful. The room was clean, spacious and beautiful. The location is within walking distance of all the great sites. If I ever get the opportunity to visit Florence again, Hotel City will be my hotel of choice.

10

Michael

29 Nov 2025

·

Stayed 3 nights

Our room was perfect for 2 people. Efficient and clean and even though we looked out on the street, pretty quiet during the evening hours.

10

EDOUIN

4 Sept 2025

·

Stayed 3 nights

Clean room

8

NATALIA VIRGINIA

24 Feb 2026

·

Stayed 3 nights

I enjoyed my stay at Hotel City. It's well located and easily accessible. The reception staff were attentive, polite, and helpful. The room and bathroom were the ideal size and clean. They offer a good breakfast. I recommend staying there. The only downside was the acoustics in the bathrooms; you could hear noises and conversations from other rooms.

4

Carrie

23 Aug 2025

·

Stayed 1 night

The front desk staff were kind, but the bed and pillows were rock hard, the shower drain didn't work and so the shower was overflowing, there was hair on the floor and on my bed from someone other than me (!! Gross!!) and it was really Hot because the AC was barely functional.

6

Charlotte

21 Apr 2025

·

Stayed 2 nights

Well located friendly hotel. The reception are on duty 24 hours. Very helpful with recommendations for eating/ places to visit. Make sure to check your room's bathroom situation as our bathroom was private and across the hallway, sink was provided in the room. Room quite small but sufficient if you are busy and out most the time. Wi-fi wasn't great at busy times (evenings)

10

Monica

29 Sept 2024

·

Stayed 2 nights

Nice clean property, walkable

10

Barbara

2 Aug 2025

·

Stayed 1 night

Great Stay with Excellent Staff and Clean Facilities I had a very positive experience at this hotel. It’s just a five-minute walk to the train station, making it super convenient for getting around. The area outside felt safe and well-maintained, which added to the overall comfort of the stay. The hotel itself was very clean, and the bathroom had excellent water pressure in the shower—a small detail that made a big difference. The towels were high-quality, and the air conditioning was impressively cold, which was much appreciated during the warm weather. The beds were on the smaller side—even smaller than standard twin beds—and not the most comfortable, but still fine for a short stay. One of the highlights was the staff, who were friendly, helpful, and accommodating. They even stored our bags for the day after checkout, which was a huge help. Overall, I’d definitely recommend this hotel for its cleanliness, convenience, and outstanding service. A great choice for travelers looking for a solid and safe place to stay.

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Rooms

Rooms range from spacious and quiet to small or dated, with some reporting thin walls or street noise. Several reviews cite weak or nonfunctional A/C, occasional external private bathrooms, and spotty Wi-Fi in some areas.

Related guest reviews

6

Melvin Myung Kwan

30 Oct 2025

·

Stayed 2 nights

No individual room temperature control.

10

doug

6 Feb 2026

·

Stayed 2 nights

Hotel City was fabulous. Check-in was a breeze. The front desk staff were friendly and helpful. The room was clean, spacious and beautiful. The location is within walking distance of all the great sites. If I ever get the opportunity to visit Florence again, Hotel City will be my hotel of choice.

8

LEONCIO

18 Aug 2025

·

Stayed 1 night

Hotel is centrally located close to main attractions. Room was little small for three people and service was average as the day of the departure the elevation was stuck and need to carry the big luggage downstairs. Great service to get a taxi.

8

NATALIA VIRGINIA

24 Feb 2026

·

Stayed 3 nights

I enjoyed my stay at Hotel City. It's well located and easily accessible. The reception staff were attentive, polite, and helpful. The room and bathroom were the ideal size and clean. They offer a good breakfast. I recommend staying there. The only downside was the acoustics in the bathrooms; you could hear noises and conversations from other rooms.

4

Carrie

23 Aug 2025

·

Stayed 1 night

The front desk staff were kind, but the bed and pillows were rock hard, the shower drain didn't work and so the shower was overflowing, there was hair on the floor and on my bed from someone other than me (!! Gross!!) and it was really Hot because the AC was barely functional.

6

Elisabeth

8 Sept 2023

·

Stayed 1 night

The staff here were so wonderful - kind, helpful, friendly. For that, they deserve 5 stars. However, it wasn’t apparent on our booking that our bathroom was not in our room, but across the hall. It wasn’t terrible, just a bit inconvenient. The walls were also quite thin as we heard one of the neighboring guests very loudly in the night (and for quite some time). That made for a very unpleasant experience.

10

Dana R

19 May 2025

·

Stayed 4 nights

Really super staff, great hotel near both the train station and the old city… everything was walkable! Room was super clean and nicely ventilated with a screened window option. My only complaint was the wifi on the second floor in our corner room was frustratingly weak and sometimes non existent.

8

Luis

11 Aug 2025

·

Stayed 2 nights

(4.5/5) Overall, this hotel was very nice! The staff was very friendly and nice. The only issue I had was that in before booking, the details and information of the hotel said there was Air Conditioning. There was no fan or Air conditioning in the rooms. There is only air conditioning in the lobby. That was my only complaint.

6

Charlotte

21 Apr 2025

·

Stayed 2 nights

Well located friendly hotel. The reception are on duty 24 hours. Very helpful with recommendations for eating/ places to visit. Make sure to check your room's bathroom situation as our bathroom was private and across the hallway, sink was provided in the room. Room quite small but sufficient if you are busy and out most the time. Wi-fi wasn't great at busy times (evenings)

8

Enas

14 Aug 2025

·

Stayed 2 nights

Everything was perfect but the only problem we faced was the air conditioning isn’t as cold as we’d like but the location is perfect the staff is perfect.

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Service

Service is consistently praised as friendly, helpful and professional, with maps, dining tips, smooth check-in, and 24/7 reception. Luggage storage before check-in and after checkout is commonly provided; isolated complaints about inflexibility at breakfast time.

Related guest reviews

10

Mas

20 Apr 2024

·

Stayed 1 night

Everything is as stated by the hotel, tho the facilities is bit dated, but it's not like like they are trying to promote it as a modern hotel anyway, can tell they are trying their best to keep everything to the standard. Location and convenient are both excellent that goes without saying. Staff is exceptionally nice and helpful, our flight got delayed for hours, and arrived at the hotel at around 9 or 10pm, upon check-in they even suggest us where for dinner at those late hours, can totally count on their 24 hours reception. And I can confirm with the luggage storage at the hotel too, it is totally free, we checked out in the morning and stored our luggage until same day after dinner to pick it up, just one thing to be noticed tho, that it is not stored in a room but rather in their common area, but the staff has ensured me their safety is well covered by the CCTV, staff at the reception anytime and insurance. In short I will definitely come back to stay if I am visiting Florence again.

10

Hugo Fernando

13 Jan 2026

·

Stayed 2 nights

This is a great option to stay in the city center. Location is excellent, just a few minutes walk from train station and close to many monuments, including the duomo. Piazzale Michelangelo it’s about 25 minutes walk from here. Staff was kind, attentive and accommodating, from checking in to the breakfast. Recommended!

10

Junyoung

25 Sept 2025

·

Stayed 3 nights

The room was clean and well maintained. The front staffs are kind and professional. As the front staffs are 24 hrs, I feel much safer.

10

doug

6 Feb 2026

·

Stayed 2 nights

Hotel City was fabulous. Check-in was a breeze. The front desk staff were friendly and helpful. The room was clean, spacious and beautiful. The location is within walking distance of all the great sites. If I ever get the opportunity to visit Florence again, Hotel City will be my hotel of choice.

10

Mathanki

31 Aug 2025

·

Stayed 1 night

We stayed here one night in between Lucca and Venice. We had a pleasant stay. The staff at the reception were really friendly and helpful. They promptly responded to messages and kindly let us store baggage for a day free of charge.

8

NATALIA VIRGINIA

24 Feb 2026

·

Stayed 3 nights

I enjoyed my stay at Hotel City. It's well located and easily accessible. The reception staff were attentive, polite, and helpful. The room and bathroom were the ideal size and clean. They offer a good breakfast. I recommend staying there. The only downside was the acoustics in the bathrooms; you could hear noises and conversations from other rooms.

6

Ralph

19 Nov 2024

·

Stayed 2 nights

The room was small but adequate for or short stay. The elevator was out of order when trying to check out, so carrying 5 bags down the stairs was a hassle. Overall, I would have been satisfied but the last day, we went down to have breakfast at 7:05 as everything was laid out and prepared. The desk clerk stopped us and said breakfast starts at 7:30. We asked why we could not go ahead since it was all ready. He said because it starts at 7:30. We told him we had a train to catch, so he told us to wait a few minutes while he “checked on something.” We stood around waiting but he never told us what we were actually waiting on. Finally we just handed him the keys and left. Ate at McDonalds across from the train station. This was the only person we had trouble with as the other front desk staff were extremely nice and helpful.

10

Werner

16 Jul 2025

·

Stayed 2 nights

Convenient Hotel close to all sites and restaurants. Great shower and bathroom. Had lift to the 2nd floor. Quiet place. Staff friendly and supportive. They printed some documents and allowed us to keep our luggage for the day.

10

Elisa

18 Oct 2025

·

Stayed 5 nights

The staff were helpful, professional and friendly. They have recommended the best restaurants, tours and local places to go.

10

Beverly

2 Oct 2024

·

Stayed 1 night

This property is a gem!! Everything about it was just perfect. I can’t say enough about the friendly and helpful staff. So great!!!!!

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Location

Central, walkable location near the main train station, markets, and major sights. Many guests felt the area was convenient and generally safe.

Related guest reviews

10

Patrice

29 Oct 2025

·

Stayed 4 nights

Staff phenomenal, they are extremely knowledgeable and friendly. Great location, 5 minute safe walk to major train station. A classic Florence hotel

10

brett kim

13 Oct 2025

·

Stayed 8 nights

Great hotel. Great location and great staff.

10

Hugo Fernando

13 Jan 2026

·

Stayed 2 nights

This is a great option to stay in the city center. Location is excellent, just a few minutes walk from train station and close to many monuments, including the duomo. Piazzale Michelangelo it’s about 25 minutes walk from here. Staff was kind, attentive and accommodating, from checking in to the breakfast. Recommended!

10

doug

6 Feb 2026

·

Stayed 2 nights

Hotel City was fabulous. Check-in was a breeze. The front desk staff were friendly and helpful. The room was clean, spacious and beautiful. The location is within walking distance of all the great sites. If I ever get the opportunity to visit Florence again, Hotel City will be my hotel of choice.

10

Tanja

14 Nov 2025

·

Stayed 2 nights

Clean and good location - walkable

10

Vasavilatha

17 Apr 2025

·

Stayed 3 nights

Property is located close to the Dome, within walking distance to all major attractions, great food options, In a safe and lively location. I visited Florence for 3 days, used only public transit and walked everywhere.

10

Susan

22 Jul 2025

·

Stayed 2 nights

Friendly and helpful front desk staff, and great location for exploring the city

10

Julie

23 May 2025

·

Stayed 1 night

Location is great! 8 minute walk to train station and food market is at the end of the block. Bargain for the location! Rooms were good size and comfortable. Staff was helpful and friendly! Highly recommend!

10

Yibo

15 Apr 2025

·

Stayed 3 nights

It is so close to many attractions in Florence that I can basically walk to everywhere.

8

Rod

21 Oct 2025

·

Stayed 4 nights

Staff was excellent. Room was clean and comfortable. Location was great for us, close to the train station. If I ever make it back to Florence I would stay here.

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Dining

Breakfast is reviewed positively when offered, but several guests found it unavailable due to renovations, and one noted rigid start times. Overall, on-site dining details beyond breakfast are limited in the reviews.

Related guest reviews

8

Gerardo

27 Sept 2025

·

Stayed 2 nights

Very cute and well located place. Great friendly staff. Clean and quiet. Nice breakfast. Comfortably recommend.!!

6

Robert

3 Aug 2025

·

Stayed 2 nights

Good location. The listing said it included breakfast but when we arrived we were told that the breakfast was unavailable due to renovations to the dining room.

10

Hugo Fernando

13 Jan 2026

·

Stayed 2 nights

This is a great option to stay in the city center. Location is excellent, just a few minutes walk from train station and close to many monuments, including the duomo. Piazzale Michelangelo it’s about 25 minutes walk from here. Staff was kind, attentive and accommodating, from checking in to the breakfast. Recommended!

4

PHILIPPE

11 Aug 2025

·

Stayed 2 nights

Bien situe tres proche du duomo mais hotel tres vieillot Climatisation poussive Bruyant Receptionniste tres aimable Parking a proximite payant 40€/j Pas de petit dejeuner Menage de la chambre sommaire

10

Linda

25 Sept 2023

·

La habitación muy bonita y confortable. La ubicación es excelente! Es posible caminar el centro histórico y a la vez encontrar muy buenos restaurantes cerca. La estación de tren se encuentra muy cerca, lo que facilita moverse a otras ciudades. El desayuno podría mejorarse. Muy buena atención y abiertos a las oportunidades de mejora. Muy amables con sus recomendaciones.

10

Maria

26 Sept 2025

·

Stayed 6 nights

reliable internet and nice breakfast.

8

Daniel

26 May 2025

·

Stayed 2 nights

We intentional book hotels with breakfast, but arrived to find it was closed (maybe for remodel). Really thought orbits listed it with breakfast. Fine stay overall but would have chosen different had this been conveyed.

8

NATALIA VIRGINIA

24 Feb 2026

·

Stayed 3 nights

I enjoyed my stay at Hotel City. It's well located and easily accessible. The reception staff were attentive, polite, and helpful. The room and bathroom were the ideal size and clean. They offer a good breakfast. I recommend staying there. The only downside was the acoustics in the bathrooms; you could hear noises and conversations from other rooms.

6

Ralph

19 Nov 2024

·

Stayed 2 nights

The room was small but adequate for or short stay. The elevator was out of order when trying to check out, so carrying 5 bags down the stairs was a hassle. Overall, I would have been satisfied but the last day, we went down to have breakfast at 7:05 as everything was laid out and prepared. The desk clerk stopped us and said breakfast starts at 7:30. We asked why we could not go ahead since it was all ready. He said because it starts at 7:30. We told him we had a train to catch, so he told us to wait a few minutes while he “checked on something.” We stood around waiting but he never told us what we were actually waiting on. Finally we just handed him the keys and left. Ate at McDonalds across from the train station. This was the only person we had trouble with as the other front desk staff were extremely nice and helpful.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $113	2 $130	3 $106	4 $184	5 $172	6 $141	7 $183
8 $93	9 $93	10 $107	11 $154	12 $155	13 $116	14 $148
15 $110	16 $107	17 $88	18 $94	19 $104	20 $119	21 $144
22 $104	23 $88	24 $97	25 $114	26 $104	27 $111	28 $204
29 $89	30 $107

Hotel City

About this property

Location

Room options

Comfort Triple Room

Double Room with Private External Bathroom

Standard Double Room

Deluxe Double Room

Family Suite

Deluxe Twin Room

Guest reviews of Hotel City

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel City

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $204	22 $120	23 $137	24 $220
25 $234	26 $129	27 $130	28 $105	29 $150	30 $134	31 $232