Borghese Palace Art Hotel

The front desk staff at this property was above and beyond efficient, professional and welcoming. Amazing. The mold all over the bathroom wood floor and walls was a serious concern. The housekeeper couldn’t seem to figure out that you replace dirty coffee cups and not just leave them on the desk for 3 days in a row. All in all the hotel could use a serious refresh. The location is perfect and central.

The women and the younger guy at the front desk were terrible at best. They acted like we were bothering them when asking simple questions. When we were checking in, I told the older woman that I had gotten my phone stolen and she had zero empathy. Did not care to not offer to help at all. The elevator shaft is unbelievably disgusting. There is oil dripping on the windows and dust on the oily shafts. So gross I couldn’t even look at it. The hotel needs to be updated. In the bathroom, there was a piece of broken wood. Obviously, I do not recommend this hotel at all

Everything was great although the noise from the street in front of the house was loud all night long with people partying and talking loudly. So if you need a good night sleep and are noise sensitive, I recommend asking for a room that does not face the street.

Wonderful small hotel!!

Excellent boutique hotel with easy walking access to most of the key sights in Florence. The Reception team was extremely helpful especially with local travel advice, early breakfast bag (for an early day trip) and luggage storage. A special mention to Ricardo who was always willing to help.