Name: Best Western Plus Hotel Plaza
Address: Piazza Principe Umberto 23, Vasto, Naples, Naples (and vicinity), Italy, Naples, Metropolitan City of Naples, Italy
Rating: 7.43

Guest reviews

7.4

Good

Based on 641 verified reviews

Who stays here?

Business

14%

Couple

42%

Family

19%

Group

16%

Solo

6%

What guests think

AI-generated summary based on recent guest reviews

At Best Western Plus Hotel Plaza, travelers highlight convenient access to Napoli Centrale and the metro, generally clean rooms, and a popular rooftop breakfast, while noting small or dark rooms and a gritty, sometimes uneasy-feeling neighborhood.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Connor

11 Jan 2026

·

Stayed 3 nights

The service was terrible, I got my phone stolen while there and staff were no help. I had to use a map they provided, and the locations they marked down didn't even exist. And when I got back after midnight had to wait 20 mins as the receptionist was sleeping in the hotel as the door was locked. And when checking out I spent 10 mins trying to wake the same guy as was passed out on the sofa. Then having to pay 15euro after that felt a bit robbed.

8

Lori

14 Nov 2025

·

Stayed 8 nights

Clean room, attentive staff for the most part but not too friendly, small shower,

8

Silvia

5 Nov 2025

·

Stayed 3 nights

The hotel itself is fine — clean and functional — but the room was darker than expected, which made it feel a bit gloomy. The location is okay and fairly central, but like much of Naples, it didn’t feel particularly safe, especially at night.

8

Anh

21 Oct 2025

·

Stayed 1 night

The hotel is located a five-minute walk from the central station and a 15-minute walk from the old town.

10

Ronald

20 Oct 2025

·

Stayed 1 night

Staff at desk friendly. The room was very spacious with a good view of the street. Breakfast was 10 euro, which was a good price for the selection. Breakfast area was a nice room with a view of Naples. Great location close to train station and metro. I would recommend the Best Western to anyone visiting Naples.

Piazza Principe Umberto 23, Vasto, Naples, Naples (and vicinity), Italy

Location

With a stay at Best Western Plus Hotel Plaza in Naples (Naples City Centre), you'll be within a 5-minute drive of Via Toledo and Molo Beverello Port. This hotel is 0.4 mi (0.7 km) from Spaccanapoli and 2.9 mi (4.6 km) from Port of Naples.

Piazza Giuseppe Garibaldi(0.2 Miles)

Corso Umberto I(0.2 Miles)

Porta Capuana(0.3 Miles)

Mercato di Porta Nolana(0.3 Miles)

Via dei Tribunali(0.4 Miles)

Spaccanapoli(0.4 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of EUR 25 per day, which includes in/out privileges. Reservations are not required.

A buffet breakfast is available daily from 7 AM to 11 AM for a fee of approximately EUR 10 for adults and children.

Pets are not allowed at the hotel, but service animals are exempt from this policy.

Check-in is from 2:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.

Yes, a roundtrip airport shuttle service is available for a surcharge of EUR 30 per vehicle (one-way). Guests must contact the property with arrival details before travel to arrange the transfer.

The hotel has limited wheelchair accessibility, including elevators and step-free entrances. Some public areas and rooms are wheelchair accessible.

The hotel is situated in Naples City Centre, within a 5-minute drive of Via Toledo and Molo Beverello Port. It is 0.4 mi from Spaccanapoli and 2.9 mi from the Port of Naples. Nearby attractions include Piazza Giuseppe Garibaldi (0.3 km), Corso Umberto I (0.4 km), and Castel Capuano (0.4 km).

Children are welcome at the hotel. One child aged 6 years or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Best Western Plus Hotel Plaza

Amenities

Property description

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Guest reviews