Name: Westmark Fairbanks Hotel & Conference Center
Address: 813 Noble St, Downtown Fairbanks, Fairbanks, Alaska, United States of America, Fairbanks, Alaska, US
Price range: US$160–US$279 per night
Rating: 8.03

What guests think

Reviews of Westmark Fairbanks Hotel & Conference Center describe a convenient downtown location and generally friendly staff, alongside dated rooms, uneven cleanliness, long check-ins at times, and an often overpriced, underwhelming breakfast.

Rooms are often spacious and quiet, but HVAC can struggle in parts of the building, TVs and Wi-Fi may be unreliable, and microwaves are uncommon. Housekeeping is by request for many stays, and vending machines, key cards, or delayed room readiness create occasional hassles. Overall, expect basic comfort in a busy, aging conference hotel with variable service and dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large conference property with on-site restaurant, bar, gift-shop cafe, guest laundry, and ample parking; public areas can be very busy with tour groups. Recurring issues include empty or broken vending machines, aging HVAC, and key-card problems.

Related guest reviews

10

John

20 Sept 2025

·

Stayed 1 night

Very large hotel/conference center with nice amenities in a convenient location for downtown Fairbanks.

10

Mary

13 Oct 2024

·

Stayed 2 nights

Disappointed that Laundry facilities were not usable.

10

CHERYL

20 Jul 2025

·

Stayed 1 night

Westmark is a great choice. It has restaurant and bar open late and is good. Great coffee shop in lobby gift shop. We also ordered Door Dash and hotel allows to room delivery which helped!

6

Chad

28 Sept 2025

·

Stayed 2 nights

Hotel was fine. Sounds like new ownership ( not confirmed) is in place. Our room was out of bath soap which is strange. Front desk mentioned the order hasn’t come in. Tough luck for us I guess. We ran to Safeway for bar soap. Vending machines on every floor are empty. Assuming a new contract is yet to be in place with the vendor. Our keys stopped working after the first night and we had to have them renewed. Minor hiccups but overall decent price for two night stay. Seems like Managers could easily fix a few things. If your order of soap is out then buy some local. Run to Costco. Gotta figure out how to make things happen. At least keep the essentials available.

8

Cristil

28 Dec 2024

·

Stayed 2 nights

Everything except the restaurant team is amazing. We love staying here, but truly terrible service in the restaurant. Always takes 15-30 minutes just get greeted. Never friendly. Mediocre food. One even supervisor- young lady was the exception, she was quick and friendly the one one time we saw her. Front desk is always friendly and helpful. Clean rooms, great stay over service. Vending machines need replaced. We have donated a lot of money along with other guests to them.

8

Jerry

21 Sept 2025

·

Stayed 1 night

Veding machines empty!

6

Ron

31 Aug 2025

·

Stayed 6 nights

Older property than i expected. Hallways smelled musty and hallway carpets needed a good cleaning. Old thermostat in the room made it hard to keep a constant temperature. Great location near downtown. Plenty of parking. Lots of cruise tourists. Front desk staff were great.

10

logan

3 Jan 2025

·

Stayed 2 nights

Guest shop was closed for the winter, not shocked there its mostly just business and family trips during the winter months. Decent continental breakfast, solid in hotel restaurant. Plug-ins were available for the rental car's block heater. Definite plus there

8

Janice

26 May 2025

·

Stayed 1 night

Very busy with cruise/bus tours so restaurants full and not much nearby to get food. Vending machine on our floor did not work but front desk staff did warn us that was possible. Staff we encountered were excellent.

8

Toshitsugu

1 Dec 2024

·

Stayed 3 nights

Magnetic cards had to be replaced multiple times

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: some guests reported clean rooms, while others noted hair or mold in bathrooms, stained carpets or odors, and dust. Housekeeping is often by request, reducing daily tidying.

Related guest reviews

4

Nicole

3 Sept 2024

·

Stayed 2 nights

Our room was disgusting. Blood on a chair, bathroom…I have no words for. Maybe because we in a different tower that doesn’t cater to the cruise ships? It was overall, gross.

6

Chandler

30 Jul 2025

·

Stayed 2 nights

Our shower had mold in the corner and long hairs all on the shower wall.

6

Jou

24 Dec 2025

·

Stayed 3 nights

The room is not very clean and the toielt paper isn't placed with new ones till we asked.

8

Kim

14 Sept 2025

·

Stayed 4 nights

This is an older property that could use some updating. That being said, the rooms were VERY spacious and clean. There is a restaurant downstairs that was pretty good. The front desk staff and housekeeping were wonderful and very helpful.

4

Amanda

30 Sept 2025

·

Stayed 2 nights

The beds were clean, the bathroom was not. The shower had hair all over the wall, the faucet handle fell off, the floors were dirty.

6

Erin

28 Sept 2025

·

Stayed 3 nights

Our room was dirty and there was no housekeeping at all. You had to request service, which would be fine, but I would think picking up trash would be a concern n everyday thing. There were stains in the furniture and not all the power outlets worked. Check in was 3:00pm and we were told we couldn’t check in because our room wasn’t ready. Very frustrating after a long day of travel.

10

shulan

3 Dec 2025

·

Stayed 10 nights

We enjoyed our stay at the Westmark Hotel. The room was spacious and clean, and the location is conveniently close to downtown. It felt quieter, likely because it’s winter and there weren’t many guests around, but we didn’t mind at all.

4

Lara

3 Oct 2025

·

Stayed 6 nights

Internet was reliable. The room needed to be dusted. The shower seemed clean with the exception of a wad of hair stuck to the wall. One side of the bed was concave but because I was there by myself, I slept on the other side.

10

William

26 Sept 2025

·

Stayed 2 nights

Rooms are a bit dated, but large and clean. Staff is very pleasant

6

debbie

23 Sept 2025

·

Stayed 4 nights

The location is very convenient. The carpet in the room is dirty. The wall in the shower is dirty.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are frequently spacious and generally comfortable, but many feel dated with aging furnishings and poor temperature control; Wi-Fi and TV service can be unreliable, and some lack microwaves. Noise from plumbing or tour buses and small or loose sheets are also noted.

Related guest reviews

6

Lawrence

20 Sept 2025

·

Stayed 2 nights

Room was listed as a Suite but did not have a microwave and items that would be used with having food. Room was clean. Couch would have better than upholstered uncomfortable chairs.

8

Carl

12 Aug 2024

·

Stayed 6 nights

Lots of tour groups / busses. Our room was adjacent to the main entry, and tour busses rumbled through at all hours.

4

Charles

9 Jun 2025

·

Stayed 2 nights

The heat was controlled by a rheostat— not a thermostat. I could either make room cooler or warmer with no indication whatsoever about temperature. At night I turned to cooler but a few hour later I woke up cold. Turned to warmer and later was sweating. Went on all night with me making less dramatic changes to no avail. Hot, cold, hot, hot, etc. I thought the second night I could d better but that did not happen. Buy a $50 thermostat and replace the rheostat. It’s not my job to regulate the heat in your hotel.

6

Mark

17 Jun 2025

·

Stayed 2 nights

The room was fine, the hotel and restaurant and bar were nice. There was no AC. We had a fan we found in the closet which helped only a little but it was almost unbearable. We turned the AC on and it made noise but you couldn’t feel any air movement from it and nothing cool at all.

2

Sandra

4 Oct 2025

·

Stayed 3 nights

Extremely dirty room and linens, staff was unfriendly, WiFi was very inconsistent and unable to view a video or do a video call.

10

shulan

3 Dec 2025

·

Stayed 10 nights

We enjoyed our stay at the Westmark Hotel. The room was spacious and clean, and the location is conveniently close to downtown. It felt quieter, likely because it’s winter and there weren’t many guests around, but we didn’t mind at all.

10

Benjamin

1 Oct 2025

·

Stayed 1 night

Unable to connect to the internet from the 6th floor, thus unable to work, the room had wet spots on the floor around the fridge and the room smelled of urine and socks. Stay often for work and usually the room is very nice. Overall disappointed.

6

Ron

31 Aug 2025

·

Stayed 6 nights

Older property than i expected. Hallways smelled musty and hallway carpets needed a good cleaning. Old thermostat in the room made it hard to keep a constant temperature. Great location near downtown. Plenty of parking. Lots of cruise tourists. Front desk staff were great.

2

Pamela-Jo

14 Sept 2025

·

Stayed 3 nights

We have never met a more rude staff at a hotel property! Our check in was awful! The man checking my husband and our friend in was unbelievably rude. The next morning I went to the front desk to request a microwave, the reply was “our rooms don’t have microwaves” I responded with “Our friends room has a microwave “ she responded with “not all rooms have a microwave.” I also asked her to have someone go in and look at our tv because it would play for about 3 minutes then freeze. No one ever came to look at the tv so the entire 3 days when we watched tv we would piece together the show because of constant freezing. Upon check out, I walked up and stated that I wanted to check out, the lady said “drop your keys in the box” and throw your trash in the bin.” No offer of a receipt or anything. Never staying here again!

10

Tanis

1 Oct 2025

·

Stayed 1 night

Great Internet. But the sheets on the beds were to small for the beds. They keep coming off all night.

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Service

Service varies: many guests praise friendly, helpful staff, but others report rude or unresponsive interactions, slow or delayed check-ins, and maintenance not handled promptly. Key-card issues and by-request housekeeping also affect experiences.

Related guest reviews

10

Stephen

16 Jun 2025

·

Stayed 1 night

Friendly competent staff.

2

Georgina

25 Sept 2025

·

Stayed 4 nights

The service at the front desk and the tour desk was horiffic. The service in the red lantern bar and the gift shop was exceptional. Our room was dated and although clean the bottom sheets didn’t fit the beds, we had to ask twice to have our room serviced and it wasn’t for two days. Every time we went to use our door keys they didn’t work. The people at the front desk we border line rude and abrupt. It all seemed too hard to them and the lady at the tourism desk was Zero help and didn’t really want to help me anyway. Overall the experience was very disappointing and we would never stay there again.

10

Kristi

6 Jul 2025

·

Stayed 1 night

We had two last-minute reservations, two names, one credit card, early check in, and later checkout request. Through it all, the staff was helpful and accommodating.

4

maria

21 Jul 2025

·

Stayed 2 nights

Room not available as site States check in for 3. Asked about 2:28, asked to come back between 3-4, then at 4 was asked to wait longer. Front staff not helpful or accommodating. Extremely disappointed and will not book again or recommend

4

Paul

17 Jul 2025

·

Stayed 2 nights

I enjoyed the Westmark as an easy location to visit during my work trip to Fairbanks with easy parking and in house food options. Unfortunately, at this stay I was put into the Aurora Suite that had an AC unit out that could not be fixed by maintenance, the toilet was not flushing well, the room was too dark and not enough lighting and there was no desk to work from. That with the very high price for the stay in the room was not great but I'm certain the Westmark will hopefully be making improvements for the future.

6

Chad

28 Sept 2025

·

Stayed 2 nights

Hotel was fine. Sounds like new ownership ( not confirmed) is in place. Our room was out of bath soap which is strange. Front desk mentioned the order hasn’t come in. Tough luck for us I guess. We ran to Safeway for bar soap. Vending machines on every floor are empty. Assuming a new contract is yet to be in place with the vendor. Our keys stopped working after the first night and we had to have them renewed. Minor hiccups but overall decent price for two night stay. Seems like Managers could easily fix a few things. If your order of soap is out then buy some local. Run to Costco. Gotta figure out how to make things happen. At least keep the essentials available.

10

Sampson

2 Oct 2025

·

Stayed 1 night

Very friendly staff at check in.

4

Joseph

11 Sept 2025

·

Stayed 2 nights

When checking in Antwan was extremely rude, condescending and unwilling to listen to any request.

2

Pamela-Jo

14 Sept 2025

·

Stayed 3 nights

We have never met a more rude staff at a hotel property! Our check in was awful! The man checking my husband and our friend in was unbelievably rude. The next morning I went to the front desk to request a microwave, the reply was “our rooms don’t have microwaves” I responded with “Our friends room has a microwave “ she responded with “not all rooms have a microwave.” I also asked her to have someone go in and look at our tv because it would play for about 3 minutes then freeze. No one ever came to look at the tv so the entire 3 days when we watched tv we would piece together the show because of constant freezing. Upon check out, I walked up and stated that I wanted to check out, the lady said “drop your keys in the box” and throw your trash in the bin.” No offer of a receipt or anything. Never staying here again!

10

William

27 Sept 2025

·

Stayed 4 nights

Staff were all so nice, professional, and helpful as needed.

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AI-generated summary based on recent guest reviews

Location

Convenient downtown base with easy access to restaurants, buses, and major roads; parking is straightforward. Some guests found the area a bit worn or quiet at night with limited late‑night dining nearby.

Related guest reviews

10

John

20 Sept 2025

·

Stayed 1 night

Very large hotel/conference center with nice amenities in a convenient location for downtown Fairbanks.

8

Wenyuh

10 Apr 2025

·

Stayed 5 nights

The location close to downtown and easy access to all directions is great. Will stay here again in future visits.

10

Jeff

16 Aug 2025

·

Stayed 1 night

We stayed an extra day on our trip so we booked a night here. The staff was extremely helpful. The hotel was a couple of blocks from the central bus location to catch a bus to different parts of the city. The bus maps and routes were very easy to figure out. The hotel had a shuttle that took us to the airport at end of our stay. The hotel is located in the downtown area, close to restaurants

10

John

8 Jul 2025

·

Stayed 1 night

Nice location, within walking distance to downtown and easy access to major roads.

6

Georgiana

22 Sept 2025

·

Stayed 2 nights

Was close to downtown and the airport.

10

shulan

3 Dec 2025

·

Stayed 10 nights

We enjoyed our stay at the Westmark Hotel. The room was spacious and clean, and the location is conveniently close to downtown. It felt quieter, likely because it’s winter and there weren’t many guests around, but we didn’t mind at all.

8

Linda

27 Sept 2024

·

Stayed 1 night

Not really walkable to many dining options besides the hotel. Gift shop open very short hours if you need toothpaste, etc. It was a mile walk each way to get to Safeway for cold medicine. Definitely an older building and in need of updating. The carpet in our room had rips in it.

6

Ron

31 Aug 2025

·

Stayed 6 nights

Older property than i expected. Hallways smelled musty and hallway carpets needed a good cleaning. Old thermostat in the room made it hard to keep a constant temperature. Great location near downtown. Plenty of parking. Lots of cruise tourists. Front desk staff were great.

10

Gregory

1 Sept 2024

·

Stayed 2 nights

Very nice hotel. Room was large, attractive, and clean. Lobby area spacious, with restaurant to the left. Friendly staff. Not really near anything, a long half mile walk to a few places to eat.

8

Terry H.

16 Aug 2025

·

Stayed 2 nights

The hotel caters to, and profits from, the cruise ship industry. Almost everyone who stays here are off the ship. They charge $24 for a buffet breakfast, and don't even have individual items for small eaters, so we walked two blocks away from downtown to a fun coffee shop for drive thru. At night the downtown is pretty vacant, probably because there are a lot of homeless. If you have a car, stay at a cheaper motel, drive intown during day.

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AI-generated summary based on recent guest reviews

Dining

Dining feedback is mixed: many describe the breakfast buffet as overpriced and limited or cold, while on-site restaurants range from mediocre to decent; the coffee/gift shop is a plus. Some stays included a simpler continental breakfast, but offerings vary.

Related guest reviews

10

Tammy

21 May 2025

·

Stayed 3 nights

Stayed here after the extended stay was a disaster. Checked in quickly and stayed here for our entire week stay. There was listed a breakfast included but the restaurant has been sold and now is 24.00 per person. No free breakfast any longer. Just be aware and there are great cheeper options close by.

10

Tim

25 Aug 2025

·

Stayed 3 nights

Thought 24.00 for a buffet breakfast was a little excessive

10

Kimberly

28 Sept 2025

·

Stayed 1 night

Clean rooms, great staff. Facility upkeep is excellent. Great bar and restaurant. Expresso cafe in the gift shop.

2

Jeremy

4 Oct 2025

·

Stayed 2 nights

Bed was sunken in, could feel the springs. Sheets didn't fit, blanket cover was scratchy and uncomfortable. Toilet was super loud, could hear every one else flushing as well waking you up in the night. Breakfast was $25/PP Buffett the highlights were powder eggs, soggy bacon, sausage patties, and stale home style potatoes. No waffles or pancakes available. No daily room service unless requested.

2

Katrina

30 Dec 2025

·

Stayed 1 night

The food was cold. For over $20 it was cold bacon, cold slices of French toast, and French fries. No eggs, and it didn't feel like guests were truly prioritized. People come from across the world and this is supposed to be a high class hotel. Do better.

8

Cristil

28 Dec 2024

·

Stayed 2 nights

Everything except the restaurant team is amazing. We love staying here, but truly terrible service in the restaurant. Always takes 15-30 minutes just get greeted. Never friendly. Mediocre food. One even supervisor- young lady was the exception, she was quick and friendly the one one time we saw her. Front desk is always friendly and helpful. Clean rooms, great stay over service. Vending machines need replaced. We have donated a lot of money along with other guests to them.

6

Linda

27 Feb 2025

·

Stayed 1 night

Staff was friendly and helpful, very efficient. The place is very outdated and needs remodeled. Rooms are very dated and could be a bit cleaner. The breakfast buffet in the restaurant was not good. Needs definite improvement! More options, hot food not room temp, and sausage fully cooked would be a good improvement. At dinner and lunch the soup was good, hamburger was good. Everything else was tolerable. Need a better cook!

10

Trisha Lee

9 Aug 2025

·

Stayed 1 night

Rooms were comfortable and clean. Need a renovation though. Main areas were very spacious and nice. Breakfast buffet food was cold and tasteless.

8

Eric

21 May 2025

·

Stayed 2 nights

Solid property. On site restaurants are overpriced and poor food quality.

10

Heather

1 Sept 2025

·

Stayed 1 night

Our stay was great! Check in was super easy. Rooms are spacious and were very clean. Breakfast is too expensive though; not a great value for the offerings.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$104
February	US$145
March	US$150
April	US$133
May	US$165
June	US$281
July	US$274
August	US$322
September	US$153
October	US$106
November	US$126
December	US$113

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $257	16 $249	17 $238	18 $228	19 $208
20 $217	21 $185	22 $201	23 $204	24 $204	25 $201	26 $201
27 $201	28 $204	29 $204	30 $201

Su	Mo	Tu	We	Th	Fr	Sa
				1 $195	2 $161	3 $161
4 $197	5 $195	6 $195	7 $182	8 $182	9 $161	10 $161
11 $195	12 $195	13	14 $247	15	16 $233	17 $279
18	19 $182	20 $182	21 $182	22 $196	23 $161	24 $161
25	26	27	28	29	30 $161	31 $160

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Junior Suite, 2 Queen Beds, Accessible, Bathtub

Room, 1 King Bed, Accessible (Roll-In Shower)

Junior Suite, 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Queen Beds

Presidential Suite, 1 King Bed

Room, 1 King Bed

Junior Suite, 2 Queen Beds, Accessible, Bathtub (Mobility)

Junior Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Hearing)

Deluxe Room, 1 King Bed

Suite, 1 King Bed

Junior Suite, 2 Queen Beds, Accessible (Hearing)

Junior Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Westmark Fairbanks Hotel & Conference Center

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Prices for upcoming dates