Name: Quality Suites Springdale West I-49
Address: 1099 Rieff Street, Springdale, Arkansas, United States of America, Springdale, Arkansas, US
Price range: US$79–US$163 per night
Rating: 7.13

What guests think

Reviews of Quality Suites Springdale West I-49 describe very friendly staff and a convenient, quiet location, but also frequent cleanliness and maintenance issues, including smoke odors, worn rooms, and problems with bathrooms, lighting, and room assignments.

Multiple guests report the hot tub out of order and the pool poorly maintained, while the gym feels limited. Breakfast is often described as good, though quality and replenishment vary. Overall, expect budget lodging with personable service but uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool noted but maintenance is inconsistent; many mention a closed or nonworking hot tub and a dirty or overly warm pool. The small gym and limited parking are also reported.

Related guest reviews

8

Donna

20 May 2024

·

Stayed 1 night

Parking lot was almost non existent with the other hotel so close. Everything else was good.

2

Dehlila

8 Jul 2024

·

Stayed 1 night

There was a couple in the parking lot parked next to my car. They spray painted their white Dodge Durango black, in the parking lot. Apparently the propertys maintenance man said he could do it. The pool was very, very warm & the hot tub didn't even work. Beds were comfortable.

2

Dehlila

10 Jul 2024

·

Stayed 1 night

People spray painting cars in the parking lot, hot tub didnt work, pool is small & very very warm

8

Jill

21 Jun 2025

·

Stayed 1 night

The swimming pool was dirty and there were dead bugs around.

4

Nick

21 Jan 2025

·

Stayed 3 nights

Room bathroom smelled of strong cigarette smoke in the morning. Lobby bathroom could not be used because there was excrement all over. Pool was dirty, hot tub not working. Floors and elevator were dirty and sticky. Wish I could write a better review.

2

Stacey

9 Feb 2025

·

Stayed 2 nights

Room was dirty and property was as well. Pool was closed.

8

Tom

30 Oct 2023

·

Stayed 1 night

Exercise room too small

10

Brittany

23 Sept 2024

·

Stayed 2 nights

This place is always clean good check in and it's quite love they have a inside swimming pool

4

Bryan

14 May 2023

·

Stayed 1 night

Good location and room for us all. Hotel needs a renovation! Who’s ever heard of a square pillow that barely fits under your head. Workout equipment had several issues. Only two options and the bike is broken and buttons on the treadmill are not functional. Treadmill was also not accurately giving me the speed.

6

Bryan

7 Sept 2023

·

Stayed 1 night

Was really wanting to use the hot tub. After arrival realized there was caution tape around the hot tub. So not in use. Room air conditioner didn’t work very well. Room was not cold.

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Cleanliness

Cleanliness is a recurring concern: reports of smoke odors, stained linens, hair, dirty bathrooms and floors, and occasional pests, with some guests encountering bed bugs. A number of reviewers did find their rooms clean, reflecting uneven housekeeping.

Related guest reviews

2

Kindall

27 Apr 2025

·

Stayed 1 night

The first room we were placed in was already being occupied by a different guest. The lady at the front desk confirmed that another party was in fact booked for that room we were originally in. She offered to place us in a different room. Upon entry I could tell that the room was not clean. The bed was poorly made and the desk area was covered with strange residue of shorts as if it had not been cleaned in between guest. In the end, we did not feel comfortable enough to stay there and opted for a cleaner & nicer hotel despite the no refund policy which sucked. DO NOT WASTE YOUR MONEY!!!!

2

karla

22 Jun 2024

·

Stayed 6 nights

We had to leave the property last minute as we found bed bugs in our rooms. We had 12 rooms and last minute had to look for other lodging as this hotel was absolutely not habitable unless you wanted to carry bed bugs home with y ou. Do not stay here

2

Tressie

10 Mar 2025

·

Stayed 2 nights

Very dirty hotel room! We found mouse poop in the pull out couch along with trash and shot glasses under bed. The mattresses looked like they were stained with blood and possibly other fluids. We immediately checked out and asked for a refund. The clerk at the counter was nice and apologetic.

2

Rae

24 Feb 2025

·

Stayed 1 night

There was visible hair and dirt on the top wrap that felt like a disposable sheet. There were crumbs in the couch. There was mold in the window. So seems that housekeeping is an issue. The front desk staff were all very polite and accommodating.

8

Jill

14 Apr 2025

·

Stayed 1 night

I liked the ease of location. We did not feel like the room was as clean as it could have been. There were hairs on our sheets and that made us question how clean ultimately the whole room was.

2

Hannah

11 May 2024

·

Stayed 1 night

I booked this hotel for my daughter and in the middle of the night when she pulled her sheets back she discovered bed bugs. She would have left but is young and was traveling alone so she didn’t know what to do. The front desk gave her a new room but she slept on the floor because she was too worried about getting into bed again. When she asked the front desk if she could use a washing machine to ensure she wasn’t leaving with any bed bugs, they said it was broken (is that why they have bed bugs? They aren’t able to wash things? Yikes!) When asked if she could have a refund she was told “no” since we booked with a 3rd party. I’m very disappointed with this experience, but probably wouldn’t have written this review if they’d tried to even make this right by letting her wash her things and refunding us.

2

Jesse

26 Oct 2025

·

Stayed 2 nights

It was the worse experience ever. We checked and to our room amd it was a nightmare. The room smelled like smoke when there suppose to be no smoking in the hotel rooms, the sheets on the bed had cigarette burn holes in them, the bathroom floor had random hair on it like it hadnt been cleaned, the screen on the window had been cut with a big hole in it, the curtains were dirty and had blood stains on them. This hotel needs a total remodel. After we seen all of this plus more, we chekced out and went to another hotel. Do not stay here!!!!!!!

4

Emily

7 Apr 2025

·

Stayed 1 night

I booked a non smoke room and when it came time to check in and got the key and went to the room walked in and the room smelled like cigarettes and weed bought a spray sent and sprayed the room got rid of some of the smell but in the bathroom had a strong smell and never went away and there were some stains on the towels and top cover of bed.

2

SHOHN

12 Aug 2023

·

Never seen such a filthy property! A broom and vacuum are greatly needed. Yuck!

4

Cindi

22 May 2023

·

Stayed 1 night

Place was dirty. Found a dirty sheet in the pull out and elevator floor was sticky.

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Rooms

Rooms are often quiet with some comfortable beds and adequate space, but many note dated decor and maintenance issues such as flickering lights, weak AC, malfunctioning fixtures, and uncomfortable sofa beds or small pillows.

Related guest reviews

8

Audrey

11 Aug 2025

·

Stayed 6 nights

I have stayed in numerous lodging facilities and this is by far the quietest. The easy parking and quietness were very impressive.

6

Montgomery

30 Nov 2024

·

Stayed 1 night

I gave this review extra stars because the staff was so nice. The room was quaint, but half of the lights didn’t work. The toilet wouldn’t flush properly. The tub was stained and the drain was partially clogged. The floors were pretty dirty, especially behind bathroom door. The breakfast was pretty good. Good variety and good food. Staff was over the top friendly and accommodating. It was a good stay for the price for a quick overnight.

8

Jim

16 Aug 2025

·

Stayed 3 nights

Several light bulbs were burned out in the room. One bed lamp needs to be repaired or replaced. Food was good and staff was very nice.

6

Dorothea

13 Aug 2023

·

Stayed 1 night

TV would not work and told me to call Guest Services but phone was also not working. They did come up and get the TV working. Next morning the shower was a hand held that came to my chest. Made it virtually impossible to do a good job washing my hair so I just wet it down.

8

Eric

3 Jul 2025

·

Stayed 2 nights

The room was in good condition, but the toilet was somewhat clogged and the microwave had a broken carosel. Otherwise great stay, I highly recommend it!

6

Mary

9 Jan 2023

·

Stayed 1 night

The hotel needs a serious overhaul. Wall paper peeling, stains all over the carpets in the room and in hallways, holes in the walls, smoke alarm ripped off the wall with wires exposed, stains on the walls and lampshades. The AC filters didn't fit in the Units so they just stuck out awkwardly. You can tell it was clean, just dingy and old. The breakfast wasn't great nor did it have many options. The biggest downfall for this trip was, I specifically booked this hotel for the indoor pool and hot tub. The pool was SO tiny--which was fine as my daughter was the only one in the pool, and the hot tub wasn't working, no water in it. I was told they are in the process of replacing it. There are positives. The sheets were so incredibly soft! The bed was so comfortable. I prefer a firmer mattress and this was great! Pillows were a little better than I usually get a hotel. We bring our own always, but having extras are always great! The water pressure wasn't too weak. The staff were all great and friendly. There wasn't a ton of noise. I'm not sure that I'd rebook here, but it was fine for a night. The location was great and right by everything we needed.

8

Andrew

5 Oct 2025

·

Stayed 2 nights

Enjoyed our stay however for the price and the brand name I wouldn't expect wallpaper peeling off the walls..

8

Michelle

31 Jul 2023

·

Stayed 2 nights

Would be nice to have full size pillows.

6

Jessica

10 Jan 2024

·

Stayed 1 night

Overall day was pretty good. It was for my birthday we stayed two nights. The pull out bed from the couch was super uncomfortable, and the regular bed was all right. It wasn’t as bad as the pullout, but it was still uncomfortable and like the elevator area was kinda dirty we had found cigarette butts in the elevator.

6

Shawn

26 Feb 2023

·

Stayed 1 night

Did not sleep well because of the noise from air conditioning

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Service

Staff are frequently praised as friendly and helpful, but reliability varies, with reports of being assigned occupied rooms, slow or absent front desk support, housekeeping inconsistencies, and unresolved maintenance requests.

Related guest reviews

2

Kindall

27 Apr 2025

·

Stayed 1 night

The first room we were placed in was already being occupied by a different guest. The lady at the front desk confirmed that another party was in fact booked for that room we were originally in. She offered to place us in a different room. Upon entry I could tell that the room was not clean. The bed was poorly made and the desk area was covered with strange residue of shorts as if it had not been cleaned in between guest. In the end, we did not feel comfortable enough to stay there and opted for a cleaner & nicer hotel despite the no refund policy which sucked. DO NOT WASTE YOUR MONEY!!!!

4

Amanda

30 Aug 2023

·

Stayed 1 night

The guy at the front desk had zero customer service skills, never greeted us, and watched tv the whole time. Our toilet wouldn’t flush. It had floss holding the chain on, and our bathroom flooded. Also, housekeeping just walked in while my husband and I laid in bed. Super awful experience

6

Laura

27 Jul 2024

·

Stayed 1 night

The front desk guy was rude, he was playing some game on his phone and was in a hurry to get back to it. We checked in around 9 pm and there was food on the elevator floor that was still there the following morning at check out 9am. The breakfast lady was really nice and attentive. She made fresh biscuits for my kids.

8

Whitney

8 Jan 2025

·

Stayed 3 nights

I love so much about this hotel! The staff are AMAZING! So friendly and helpful! The location is great. The breakfast is really good. The pool was nice. The only issues were the flickering lights in room 125. Other than that we loved our stay. This was our second time staying here and we will stay again.

10

Joshua

7 Aug 2023

·

Stayed 1 night

The staff was very kind and professional, the room and bed were very comfortable, and really enjoyed their breakfast. The hottub and pool were definitely bonus perks.

6

Taylor

13 Aug 2024

·

Stayed 1 night

This hotel is super average. Not dirty, but not clean. Not old, but not fresh. Don't expect anything more. The front desk attendant was so sound asleep when we arrived (7pm) that I had to climb over the front desk and pound on it with my fist to wake him up. Verbal queries and the ringing phone did nothing to break his slumber. We all thought he might be dead. If you're passing through, Quality Suites will suffice for one night. Beyond that, pay a little more for a better spot.

10

Shevy

28 Sept 2024

·

Stayed 1 night

The staff was wonderful and the full reason behind my FIVE STAR review! I wish I had written everyone’s name down to give them a shoutout because they were all wonderful!!

10

Brenda

9 Jan 2023

·

Stayed 2 nights

Had a great stay. Everything was great. Only problem was we had another guest walk into our room at 3am. They programmed the door key wrong or double booked the room. Glad we weren't asleep at that moment

4

Nicolette

22 Mar 2025

·

Stayed 2 nights

In end they made it right, but the evening clerk assigned us 2 rooms that already had people in them. And before the night was over, 3 other families were assigned our room, which made us feel unsafe. When we checked out, i learned we were not even in the room that was actually originally assigned to us in the first place.

10

Josue

12 Mar 2025

·

Stayed 4 nights

The front desk young lady Jessica service was extremely nice and she was very helpful.

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Location

Convenient to I 49 and close to restaurants, venues, and shopping; several guests felt the area was safe. Some noted limited parking.

Related guest reviews

8

Donna

20 May 2024

·

Stayed 1 night

Parking lot was almost non existent with the other hotel so close. Everything else was good.

8

Audrey

11 Aug 2025

·

Stayed 6 nights

I have stayed in numerous lodging facilities and this is by far the quietest. The easy parking and quietness were very impressive.

6

Edith

22 Jul 2024

·

Stayed 2 nights

The hotel was not terrible, but it also wasn't amazing. It was a decent stay with adequate accommodations. The lobby waiting area was a bit dirty (crumbs on the floor and seats). There was hardly ever anyone at the front desk, you had to wave them down from the back office. I had a good night's sleep both nights I was there so I can't complain. The price was a little high for what they offer but the area was safe, and the place was decently clean.

10

Rodrigo

4 May 2025

·

Stayed 1 night

Met all my expectations. It was close to our sports venue and places to eat…and Walmart!

6

Mary

9 Jan 2023

·

Stayed 1 night

The hotel needs a serious overhaul. Wall paper peeling, stains all over the carpets in the room and in hallways, holes in the walls, smoke alarm ripped off the wall with wires exposed, stains on the walls and lampshades. The AC filters didn't fit in the Units so they just stuck out awkwardly. You can tell it was clean, just dingy and old. The breakfast wasn't great nor did it have many options. The biggest downfall for this trip was, I specifically booked this hotel for the indoor pool and hot tub. The pool was SO tiny--which was fine as my daughter was the only one in the pool, and the hot tub wasn't working, no water in it. I was told they are in the process of replacing it. There are positives. The sheets were so incredibly soft! The bed was so comfortable. I prefer a firmer mattress and this was great! Pillows were a little better than I usually get a hotel. We bring our own always, but having extras are always great! The water pressure wasn't too weak. The staff were all great and friendly. There wasn't a ton of noise. I'm not sure that I'd rebook here, but it was fine for a night. The location was great and right by everything we needed.

6

Amy

20 Mar 2025

·

Stayed 2 nights

Was okay … easy access to main freeway and to where I needed to go.

10

Melissa

22 May 2023

·

Stayed 2 nights

It was very clean. Even the breakfast area was very clean and good. It is literally in the middle of everywhere and I thought it would be noisy but we didn’t hear nothing from outside. This was a rather nice hotel. I was very impressed will definitely come and stay again.

10

Thalia

17 Mar 2024

·

Stayed 2 nights

Good location, very clean, comfortable beds and hotel staff was very friendly and courteous! Would stay again.

10

William

6 Jul 2023

·

Stayed 3 nights

Great staff, comfortable accommodations, conveniently located.

8

Alphonso

19 Jun 2023

·

Stayed 1 night

Great location

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Dining

Breakfast is generally well liked with good variety and friendly attendants, though a few guests found it underwhelming or poorly replenished.

Related guest reviews

6

Montgomery

30 Nov 2024

·

Stayed 1 night

I gave this review extra stars because the staff was so nice. The room was quaint, but half of the lights didn’t work. The toilet wouldn’t flush properly. The tub was stained and the drain was partially clogged. The floors were pretty dirty, especially behind bathroom door. The breakfast was pretty good. Good variety and good food. Staff was over the top friendly and accommodating. It was a good stay for the price for a quick overnight.

8

Jim

16 Aug 2025

·

Stayed 3 nights

Several light bulbs were burned out in the room. One bed lamp needs to be repaired or replaced. Food was good and staff was very nice.

8

Whitney

8 Jan 2025

·

Stayed 3 nights

I love so much about this hotel! The staff are AMAZING! So friendly and helpful! The location is great. The breakfast is really good. The pool was nice. The only issues were the flickering lights in room 125. Other than that we loved our stay. This was our second time staying here and we will stay again.

10

Larry

17 Dec 2023

·

Stayed 2 nights

Room was large and clean and very quiet. Bed was comfortable. Very good breakfast. Would stay again

6

Mary

9 Jan 2023

·

Stayed 1 night

The hotel needs a serious overhaul. Wall paper peeling, stains all over the carpets in the room and in hallways, holes in the walls, smoke alarm ripped off the wall with wires exposed, stains on the walls and lampshades. The AC filters didn't fit in the Units so they just stuck out awkwardly. You can tell it was clean, just dingy and old. The breakfast wasn't great nor did it have many options. The biggest downfall for this trip was, I specifically booked this hotel for the indoor pool and hot tub. The pool was SO tiny--which was fine as my daughter was the only one in the pool, and the hot tub wasn't working, no water in it. I was told they are in the process of replacing it. There are positives. The sheets were so incredibly soft! The bed was so comfortable. I prefer a firmer mattress and this was great! Pillows were a little better than I usually get a hotel. We bring our own always, but having extras are always great! The water pressure wasn't too weak. The staff were all great and friendly. There wasn't a ton of noise. I'm not sure that I'd rebook here, but it was fine for a night. The location was great and right by everything we needed.

10

Shelly

20 Dec 2023

·

Stayed 1 night

Staff were kind and friendly, breakfast was fabulous, parking for our RV was easy and accessible. Great stay! Definitely our go-to in NWA

10

Kathleen

7 Jun 2024

·

Stayed 3 nights

Joan the breakfast attendant was the most amazing person! Very helpful! Kind! Loving!

6

Kimberly M.

2 Feb 2025

·

Stayed 2 nights

Staff initially took an abnormally long time greeting us when we arrived (I had to tell several times before seeing someone) and gave us a room already occupied (we learned after trying our key card several times), hot tub advertised but out of order, clothes iron did not work, breakfast on Sunday was what little was leftover from Saturday (not pleasant) and pillows are half, instead of full- sized pillows. Definitely will not stay there next time.

10

Brittany

25 Feb 2024

·

Stayed 1 night

It's quiet, clean and enjoy the swimming pool. Also good breakfast options nice clean rooms comfortable beds I recommend this motel/ hotel to anyone that may be traveling around this area and needs a place to stay over night

2

Cheyenne

19 Dec 2022

·

Stayed 19,344 nights

Hot tub was broken, pool area was dirty, carpet was stained or torn everywhere. Our room smelled like mold, no ventilation in the bathroom made the steam get everything in there soaked. Toilet was clogged. I woke up with several bug bites on my hand. Praying they’re not from bed bugs but I would never stay there again. $240 for two nights. Breakfast was very disappointing as well.

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Month	Average price
January	US$86
February	US$91
March	US$101
April	US$103
May	US$117
June	US$121
July	US$92
August	US$81
September	US$94
October	US$104
November	US$101
December	US$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $92	17 $79	18	19
20 $113	21 $110	22 $107	23 $107	24 $102	25	26
27 $83	28 $101	29 $99	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $163	3 $135
4 $83	5 $99	6 $103	7 $163	8 $163	9	10
11 $83	12 $163	13 $163	14 $163	15 $163	16 $163	17 $163
18 $87	19 $103	20 $99	21 $103	22 $83	23 $156	24 $99
25 $83	26 $95	27 $80	28 $163	29 $163	30	31

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Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed, Accessible

Suite, 2 Double Beds, Accessible

Suite, 1 King Bed, Accessible

Suite, 1 King Bed with Sofa Bed

Suite

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Suites Springdale West I-49

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