Is parking available at the hotel?

Self parking is available on-site for a fee of USD 10 per night, which includes in/out privileges.

What type of breakfast is offered?

A complimentary cooked-to-order breakfast is served daily from 6:30 AM to 9:30 AM.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a pet fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Late check-out is available for a fee, subject to availability.

What accessibility features does the hotel offer?

The hotel provides several accessibility features, including elevators, wheelchair-accessible paths of travel, and accessible facilities such as the registration desk and fitness center.

Where is the hotel located in relation to local attractions?

The hotel is located in Flagstaff's historical district, within a 15-minute walk of Northern Arizona University and Riordon Mansion. It is approximately 0.7 miles from the Flagstaff Convention and Visitors Bureau and 0.9 miles from Heritage Square.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor pool and a hot tub, providing a relaxing space for guests.

What are the hotel's policies regarding children?

Up to 3 children aged 18 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Embassy Suites Flagstaff Hotel

Average nightly price at Embassy Suites by Hilton Flagstaff by month, last 12 months (USD)
Month	Average price
January	US$112
February	US$125
March	US$137
April	US$132
May	US$191
June	US$155
July	US$151
August	US$141
September	US$166
October	US$168
November	US$130
December	US$154

What guests think

Reviews of Embassy Suites by Hilton Flagstaff describe an older, worn property with widespread cleanliness and maintenance problems, but also praise friendly staff, convenient location near NAU and downtown, and the included made-to-order breakfast and evening drinks.

Guests frequently report dated rooms, small bathrooms, uncomfortable beds, noise from other rooms or the street, and HVAC or plumbing troubles. Facilities draw mixed feedback: the pool and hot tub are often described as dirty or out of service, ice machines and exterior doors sometimes fail, and on-site parking carries a fee. Families appreciate the suite layouts, but housekeeping and room readiness can be inconsistent. Expect solid breakfast value, but a tired property overall.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are often described as dirty, cold, or out of service, with occasional towel shortages. Ice machines and exterior doors sometimes fail, and on-site parking carries an extra fee; the happy hour bar is a plus.

Related guest reviews

8

Pennie

12 Mar 2024

·

Stayed 1 night

Overall the hotel was great! Super friendly staff, a complimentary happy hour in the evening, and checkin and out process was easy. The reason for 4 stars instead of 5 is that the mattress was just ok, felt old and not very comfy. Also, they apparently don’t have the hot tub available for use in winter which was a huge disappointment after a day of skiing. Winter seems the obvious time for customers to want to use a hot tub.

6

Francesca

16 Jun 2024

·

Stayed 1 night

The property entrance doors front parking lot did not work with hotel key which was inconvenient to walk all the way around to front entrance with luggage. The pool pump was broken so there were leafs, debris and bugs everywhere.

6

Ilaina

23 Jun 2024

·

Stayed 2 nights

Our stay was comfortable, breakfast food was delicious, room was average. If your looking for ice, they only have one ice machine that work, out of the whole hotel and it on the 2nd floor. And the working ice machine is by room 212

8

Ashley

23 Jul 2024

·

Stayed 1 night

This was a so so hotel. The room was clean, the bathtub was very clean. But… if you’re looking for a luxury stay, you’re looking in the wrong place. The best part was the breakfast- made to order omelette and avocado toast, waffles, eggs, potatoes, bacon, pastries, cereal, and yogurt. The kids were in heaven. The worst part was the pool and hot tub. They were both filthy. The hot tub smelled like a dirty dish rag. They also only had one ice machine… on the second floor! Otherwise, it was a standard hotel stay.

6

Brett

14 Jan 2023

·

Stayed 1 night

Very dated, charging for parking now is ridiculous, there is a lot surrounding the property…

2

vanessa

11 Apr 2025

·

Stayed 1 night

We will never stay there again!! The couches were so dirty and stained I wouldn’t sit on them. The shower handle fell off and the water flooded the whole bathroom. The pool was so dirty and cold you couldn’t get in it. I complained a i got was a parking pass payment returned 😡

10

kathleen

19 Mar 2023

·

Stayed 1 night

Back door was not working, had to walk in the rain sexeral times.

10

Zoe

1 Jul 2025

·

Stayed 1 night

I like the access into the building through additional side doors, that way if I need to park farther in the back I dont have to lug all my stuff around front. Very convenient. I was able to walk to dinner with many options.

6

angus

14 Jun 2024

·

Stayed 1 night

Hotel was fine for what I expected. Our room was larger than necessary; LOTS of unused open space. Staff was friendy, breakfast was good (but slow) happy hour bartender was great! … surprised by a parking fee charged to my credit card a day after check out, that wasn’t disclosed on hotels.com or by the staff at check-in or anything, so heads up!

8

Nicholas

27 May 2025

·

Stayed 1 night

We enjoyed our stay, and were looking forward to spending time at the pool. However, there were no pool towels and clerk at the front desk could only give us 3 towels for our party of 5. Said housekeeping staff was limited and couldn’t keep up with the demand for laundry service, therefore there was a shortage of towels. We did not use the pool for lack of towels.

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Cleanliness

Many reviews report dirty carpets, stained furniture, musty odors, and mold in bathrooms, with housekeeping and room servicing inconsistent. A few guests did find their rooms clean.

Related guest reviews

6

ravikumar

29 May 2025

·

Stayed 1 night

The hotel is not clean, dirty carpets, small bathroom..

2

Mitchell

4 Aug 2025

·

Stayed 2 nights

Looks like this property is on its last legs. No hand soap in the entire hotel. Room was filthy. Hair from previous guest all over the bathroom, sofa had stains and holes in it, carpet by sofa was damp and looked like it hadn't been vacuumed in days. Thermostat didn't actually adjust anything, only turned A/C on or off, so it either ran constantly or not at all. Staff was nice, but kinda checked out.

2

Dorothey

3 Dec 2024

·

Stayed 1 night

The staff was very nice, but that is where it ended. The grounds were cluttered with trash. The common areas of the hotel were filthy, trash cans over flowing, dirty carpets. Our room, the furniture was stained, frayed and worn out. The floors were dirty, the tile in the bathroom was grimy. Very disappointing for the amount we paid. Also, the hotel does do ‘cash’ transactions, but refused to accept cash for their little store. There was no sign that it was cashless. Unacceptable to not accept legal tender for goods. Will not be staying here again.

4

Amber

24 Nov 2025

·

Stayed 1 night

The room was more than disappointing. The beds were awful and uncomfortable. The bathroom was atrocious with water damage and mold on the walls, tiles, and grout. The reception staff was subpar. The positives: The bar tender was kind and had great customer service. The breakfast was decent and got the job done. And one of the supervisions, Kylie, was very kind and accommodating to our concerns.

2

kim

31 Mar 2025

·

Stayed 1 night

Our heat in room would only go above 62. Room was filthy, under construction, and mold in bathroom and living rooms ceiling. DO NOT RECOMMEND!

4

John

29 May 2025

·

Stayed 1 night

Room didn't get cleaned. No towels. Leaking water in tub/shower. Toilet ran constantly

2

Shiva

21 Jul 2025

·

Stayed 1 night

My family and I were very disappointed with the room. It was very dirty. From the stained furniture to the filthy carpet. The smell in the room was very unpleasant. We had to keep the air blasting to cover up the odor. The bathroom had very evident mold on the ceiling. It was black. The only positive was that the bedding was clean. We were all uncomfortable the entire time due to the unsanitary conditions. Thankfully we only stayed one night. The restaurant had a broken window on the outside with glass all over the ground and grassy area. It appeared that it had been left like that for some time. It is a hazard and danger for a child/dog. The pool area looked very unkept and dirty. The jacuzzi was discolored. The electrical box outside the pool was broken and hanging open. That cannot be safe. They really need to clean up the property. My husband called front desk and complained about the condition of the room and they told us that we could leave and go somewhere else if we didn’t like it. We really should have but we were too tired and just decided to stick it out for the night. We left first thing in the morning. I do not recommend. It was not cheap to stay at this hotel either. I can guarantee a motel on the side of the road would be cleaner and half the price. I do not recommend this property.

2

Anthony

1 Sept 2024

·

Stayed 2 nights

The room that they gave us has black mold in the bathroom has poop stains on the wall. They did not vacuum the floor. The mini fridge had old milk and food inside of it.

2

Kim

30 Nov 2024

·

Stayed 1 night

The propert and room were in disrepair. Dirty room, broken furniture, no soap in room, hot watwr at bathroom sink wouldnt turn off among general dirtiness. There was a randok aock from previous guest still on the floor indocating itbhad not been vacuumed or cleaned before oir arrival. Toiler seat was broken. Chair at deak was broken and my 79 year old mom almost hurt herself sitting down when it collapsed underneath her. Will never stay there again or recommend this hotel.

2

Richard

28 Nov 2025

·

Stayed 3 nights

The room was filthy. The durnature was old and soiled. Stain marks on the couch and chairs.

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Rooms

Rooms are dated with small bathrooms, uncomfortable beds, frequent HVAC or plumbing issues, and some noise from neighbors or the street. Guests do like the suite layout and space for families.

Related guest reviews

4

Brad

23 Sept 2025

·

Stayed 1 night

Condition of room was not good - leak out of toilet, the sliding bedroom door wouldn't close because the 'pull' handle structure actually pulled out of door (problem because I had early meeting and family trying to sleep), and dripping tub faucet. I'd stayed here several years ago and it was ok but now appears degraded.

4

Ashley

5 Jul 2025

·

Stayed 3 nights

Room was not clean at all. Cheerios on the side of the bed and when we pulled out the sofa bed. Bed was the worst bed I’ve ever had in a hotel. Every footstep of the people above us shook the room and every word from neighbors on either side was clearly heard. A/c unit was outdated and ran non stop, provided great white noise but at volume 100.

6

Navani

8 Jul 2025

·

Stayed 3 nights

First of all, I want to start off with the hotels.com lied about the hotel with their pretty little pictures and I don't appreciate that. I really do hope that they stop that and be honest. Let's better up this world than rather making it continuesly worst, starting with honesty please and thank you. But about the room was quite small , which was a given four hundred and fifty square feet. To be honest with the price that I paid.And the way it seemed to me or at least what hotels.com was trying to lay out to me.It seemed like it was a little much bigger suite and that's what I was hoping for. It was little disappointing. But I can honestly say that I do regret not browsing around for another hotel. Perhaps I got a little too excited on this one because believing hotels.com

6

Steven

25 Jun 2025

·

Stayed 1 night

It was ok. Lots of little things such as a hole at bottom of bathroom door, the shower faucet shot out of the tub!

6

Deborah

29 Sept 2025

·

Stayed 1 night

The hotel is showing its age , needs updating. We waited for a cart to carry our luggage to the room 30 minutes , the check in girl from the front desk had to go hunt for one !

6

Rebecca

8 Oct 2023

·

Stayed 1 night

First... the staff was good. They were attentive and helpful to the extent that we dealt with them. No complaints about that. The overall property, and especially the room was old and worn out. There was a drill like noise that occurred randomly throughout the night, and it felt like every door slammed shut. For an Embassy Suites, it was pretty sub-standard from my experience. I doubt I would stay at this location again. It's not the worst hotel I've ever stayed at, but for the price and brand, disappointing.

4

Deborrah

22 Sept 2025

·

Stayed 1 night

The thermostat didn't work. The room was freezing. It was very dark and seemed very small compared to other Embassy Suite rooms we've stayed in. They didn't input our Hilton Honors number and we had to do all kinds of work arounds to get wifi. They said our room was near a door, but that door didn't unlock from the outside. The reception was disappointing. Few chairs and tables, very meager food offered.

6

Kathy

8 Jul 2025

·

Stayed 2 nights

Always enjoy embassy suites for the spacious rooms.

8

Ping

8 Nov 2024

·

Stayed 1 night

The room has a separate bedroom and 2 sinks which is very convenient for people of 5. Thank you.

8

TOMMY

1 Oct 2023

·

Stayed 2 nights

The hotel was great except the air conditioner made a loud noise when it was running. Made it hard to sleep.

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Service

Staff are frequently described as friendly and the bartender is praised, but check-in can be slow with room readiness or reservation mix-ups, and responses to maintenance problems are inconsistent.

Related guest reviews

2

Melissa

6 Jul 2024

·

Stayed 1 night

Check in was at 4:00pm. We sat there over an hour with all our luggage and room still wasn’t ready at 4:45pm. This caused a big delay in our vacation plans. I was infuriated with the room not being ready. I canceled. Booked another hotel and was ready immediately. I am waiting on a refund since this was not our fault they couldn’t have my room ready in a timely manner at 4:00pm check in

2

Jeremy

1 Sept 2025

·

Stayed 1 night

On check in, they stated Orbitz was declined for an unknown reason. The clerk said they would contact Orbitz to get the payment cleared. In the meantime, they placed a hold on my card. During check out, a new clerk said they NEVER do that and it was all on us, and they were charging us on my card given to them. They REFUSED to provide any type of receipt of the transactions and were overall rude about how they handled business. I will never go to this hotel again solely on their lack of consistency.

10

Neva

27 Aug 2025

·

Stayed 1 night

The staff was extremely friendly and accommodating. I was in town for a medical procedure and they were able to check me in a little early so I could get some rest. The room was very nice and well laid out!

4

Carl

21 Oct 2025

·

Stayed 2 nights

Trash bin in bedroom had trash in it when I arrived. Toilet seat wabbled from side to side. Heat in hotel has not been turned on in the rooms, as I learned when I checked out; my fan blew air but no heat. I was cold at night amd slept in warm clothing and socks. I shared all this info. with the front desk mid-afternoon (after my first night), and I returned late that night and was informed then that Maintenance had already left for the day BEFORE I initially spoke to the front desk mid- afternoon. Therefore, nothing had been done regarding my room. I was offered another room for the 2nd night of my 2-night stay but when I saw that room, the tub was running water (weakly) and could not be shut off so I stayed in my initially assigned room. The room with the tub running water is on the first floor. Hotel has a very worn and old appearance. I was told the hotel in in the process of transition (new ownership coming in and renovations forthcoming). I was not happy with the conditions of the hotel and would not return unless I knew the conditions had improved dramatically.

8

Myrna

25 Nov 2025

·

Stayed 2 nights

Really appreciated the happy hour bar service. Bartender was attentive and provided great customer service.

6

Matthew

20 Oct 2024

·

Stayed 1 night

Check in was late as they were short staffed. Room cleanliness was very sub par. No liners in any of the trash cans or anything. Beds are too firm and uncomfortable.

6

Evan

30 Aug 2025

·

Stayed 1 night

Told us we had room decide by side then didn't get it even close

6

Sydney

9 Jun 2025

·

Stayed 3 nights

Our AC wasn’t working and the maintenance went into our room while we were away, even though the “do not disturb” sign was on the door. It gave us a scare when we got back to our room and the vent cage was down and a ladder was in our room. It would have been nice to be given the heads up. The pool was also murky and the jacuzzi water was lukewarm. We normally love staying at Embassy but this one left a bad taste in our mouths.

10

Robbie

28 Jun 2025

·

Stayed 1 night

Definitely a place my family and i will come visit again. We left some stuff in our room after we checked out. Luckily, the hotel was able to find anything we left and had it waiting for us at the front desk

2

John

8 Oct 2024

·

Stayed 1 night

Property is old and staff uninterested in helping. Check in took close to an hour late in the evening with small children as they could not find the Expedia reservation—which Expedia was emailing me to confirm daily including during that time. I think they oversold and were simply scrambling, but when I book a room for my large family, I expect to have that, not be split into two random rooms in an arrangement that does not work for us. Staff member repeatedly left the check in process to take phone calls, etc. Parking lots were dark and felt unsafe at night, particularly around the rear of the building.

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Location

Convenient base near NAU, downtown, and restaurants, with easy access for walking or short drives. Some guests mention street noise at night.

Related guest reviews

8

Stephen

23 Nov 2024

·

Stayed 1 night

Very convenient location, decent value. The furnishings could use some updates

8

Suraj

13 Nov 2024

·

Stayed 3 nights

Wonderful stay. Definitely recommended if you want make flagstaff as your base when exploring Grand Canyon

10

Jinping

24 Mar 2025

·

Stayed 2 nights

The location and rate are the two main reasons we selected this hotel.

10

Gary

27 Jul 2025

·

Stayed 1 night

Embassy Suites is a favorite hotel of ours. The location was great.

6

Jessica

14 Oct 2024

·

Stayed 1 night

There was a kinda shady other hotel near by.

10

Zoe

1 Jul 2025

·

Stayed 1 night

I like the access into the building through additional side doors, that way if I need to park farther in the back I dont have to lug all my stuff around front. Very convenient. I was able to walk to dinner with many options.

8

Jerry

15 Sept 2023

·

Stayed 1 night

Great location and next to the University. Lots of restaurants and shops nearby. The only complaint is the hotel is very old and the rooms need DEFINITE updating. We were afraid to sit on the couch as there were some questionable stains.

10

Melissa

7 Jan 2023

·

Stayed 1 night

Great Location! Close to NAU.

2

Jennifer

18 Dec 2024

·

Stayed 1 night

It was terrible, way over priced for how run down and dirty it looked, the furniture was old and falling apart, fabric was dirty looking & torn, and the beds were hard. Slept terrible it was noisy with the loud traffic going by outside and every time a person in the room next to us used there bathroom it was so loud it sounded like construction going on next door. Worst stay I’ve had anywhere, especially for how over priced it was! It should have been Motel 6 price. Very disappointed!

10

Olga

19 Jul 2025

·

Stayed 2 nights

Convenient location close to NAU and historic downtown.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is regularly highlighted for made-to-order omelets and variety, and the evening reception with drinks is appreciated. However, service can be crowded or short on items, and there are occasional closures, early bar hours, or limited snacks.

Related guest reviews

2

Ron

4 Nov 2025

·

Stayed 2 nights

Outdated and unkept. The cook to order breakfast was lacking morning 1 and was completely closed morning 2. First time staying at this location, it was WAY off brand for what we've ever experienced at Embassy Suites in the past. Very dissapointed.

8

Yvette

23 Sept 2025

·

Stayed 2 nights

Family friendly and good breakfast choices.

8

Kristin

29 Jul 2024

·

Stayed 1 night

The most comfortable pillow in bed I’ve ever ever slept in. Worst embassy suites happy hour that I have ever experienced in that I had no idea it was for such a limited time and that the Bar closed after happy hour. No omelette, breakfast breakfast without any warning.

10

Sheryl

27 Apr 2023

·

Stayed 7 nights

Made to order omelettes on the breakfast menu were included! Two free drinks and snacks every evening. Very clean facility and nicely located in Flagstaff!

8

Jaime

21 Dec 2024

·

Stayed 1 night

Breakfast is excellent.

6

Jerilyn

25 Nov 2025

·

Stayed 1 night

The room was not good quality and the restroom the water for the slanted shower leaked all over the bathroom floor and we almost slipped. The breakfast was the only thing that was redeemable. We stayed at the Best Western the next night and it was $75.00 less a night and a far supr3ior room and bathroom

10

Erica

23 Nov 2025

·

Stayed 1 night

Clean room, happy hour, great breakfast! Will definitely be back

10

Amber

6 Jul 2024

·

Stayed 5 nights

It was nice and had a good breakfast when they were actually stocked with food

6

Daniel

18 Mar 2025

·

Stayed 2 nights

I went during spring break in 2024. It was very busy in the evenings and morning for breakfast. Also there was snow in the area so a lot of people went up for the snow. My kids had the most fun playing in the snow in front of the hotel, they were out there for more than an hour each day we were there. I feel like the room could use an upgrade. I know its a hotel and sees a lot of people so I get it will get beat up a bit. They have the nightly managers receiption in the bar. Willie the bartender was great, but I wish they had more lightning in there. The snacks they put out get cleaned out in less than 15 mins of the opening. They charge $11 per day to park there which is sort of an odd money grab. There is a gas station across the street if you want to save a dollar or two on snacks. There are also restaurants in walking distance of the hotel Bun Huggers has great burgers, but is a bit pricey. In all, I would say its a good value with the breakfast and drinks in the evening. The staff are attentative as well.

4

sharon

1 Jul 2025

·

Stayed 2 nights

Cooked to order now only applies to omelets.Waffles and pancakes are prepackaged. Night manager deal is stale snacks. We stayed June 29-July 1 and the breakfast cook was very rude. What a bad experience and a disappointment.The rooms in the small cove was extra loud when the next room started slamming door at midnight

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13 $165	14 $265	15 $276	16 $236	17 $258
18 $131	19 $123	20 $117	21 $177	22 $140	23 $176	24 $180
25 $121	26 $120	27 $122	28 $119	29 $121	30 $140	31 $130

Su	Mo	Tu	We	Th	Fr	Sa
1 $113	2 $114	3 $142	4	5 $133	6 $128	7 $139
8 $105	9 $104	10 $109	11 $103	12 $105	13 $133	14 $134
15 $105	16 $113	17 $117	18 $116	19 $114	20 $157	21 $227
22 $156	23 $137	24 $129	25 $136	26 $138	27 $199	28 $168
29 $105	30 $105

Embassy Suites by Hilton Flagstaff

Prices for Embassy Suites by Hilton Flagstaff

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Microwave

Premium Suite, 1 King Bed, Accessible, Microwave (Mobility & Hearing)

Suite, 1 King Bed, Accessible, Microwave (Mobility & Hearing)

Premium Suite, 2 Double Beds, Microwave (2 Rooms)

Suite, Multiple Beds, Microwave (2 Rooms)

Suite, 1 King Bed with Sofa Bed, Microwave (2 Rooms)

Premium Suite, 1 King Bed, Microwave (2 Rooms)

Premium Suite, Multiple Beds, Microwave (2 Rooms, Parlor)

Guest reviews of Embassy Suites by Hilton Flagstaff

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Flagstaff

Prices for upcoming dates