Name: DoubleTree by Hilton Los Angeles - Commerce
Address: 5757 Telegraph Rd, Commerce, California, United States of America, Commerce, California, US
Price range: US$125–US$307 per night
Rating: 8.35

What guests think

At DoubleTree by Hilton Los Angeles - Commerce, guests consistently praise the friendly service, easy check-in, and the convenient setting beside Citadel Outlets with quick freeway access, while noting trade-offs like dated areas and occasional maintenance or noise issues.

Rooms are generally comfortable, but many mention thin walls or freeway noise and the frequent absence of in-room fridges or microwaves. Cleanliness is often praised, though there are recurring reports of housekeeping lapses and worn bathrooms. Expect paid parking and variable amenities, with mixed feedback on breakfast value and sporadic elevator, pool, hot tub, or Wi‑Fi problems. Overall, it suits travelers who value friendly service and direct outlet access over modern finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site pool, gym and sauna are available, but guests report intermittent issues such as an unheated or dirty pool, an inoperative hot tub, and frequent elevator outages. Parking is plentiful yet paid, and a few reviews mention vehicle thefts.

Related guest reviews

10

Søren

24 Aug 2024

·

Stayed 1 night

Ok hotel but the pool was high on chlor and there was no pooltowels - we got them after asking.

2

Jennifer

14 Mar 2023

·

Stayed 2 nights

Everything was fine until we got our catalytic converter stolen. A costumer report it to front desk and when we went to front desk to ask for security and told Redon why they never told us that someone had made a report.

10

Ksenia

8 Apr 2024

·

Stayed 1 night

The stay was good. Staff were really nice! Breakfast was surprisingly good! A lot of options. Hot tub bubbles didn’t work but the pool and sauna were nice to use.

10

Nina

16 Jul 2025

·

Stayed 1 night

All my years vacationing in LA this is my most favorite stay!! This property is located in middle of Disneyland & universal studios and best part it’s located in a huge plaza/galleria “Citadel outlets”. One of my most favorite outdoor malls in California!! Price & location you can’t beat!! It’s clean plus 24 hr gym & pool open till 10pm!! This will be my forever go to visiting LA from here on out they have made a life customer.

2

Brenna

9 Aug 2023

·

Stayed 2 nights

My car was stolen at this property.

8

KAKI

10 Sept 2024

·

Stayed 8 nights

Over all the hotel is good. The swimming pool could be kept up better.

8

Yancy

3 Mar 2025

·

Stayed 1 night

Good place to stay. Could walk around citadel check out the outlets. Just kinda sucks that the hotel charges 18 dollars for the vehicle to park overnight. Other than that, it’s ok.

8

MARILU

13 Nov 2023

·

We stay here when we visit LA. I must say the elevator being down is so inconvienant. You have to wait 5-10 minutes to go up or down.When we came in July is was already down. They must get that fixed. The water pressure from the shower head should be better. Over all I love to stay here. Staff are very helpful and nice.

4

Rebecca

23 Apr 2025

·

Stayed 3 nights

It was clean and facility is convenient location. I was very disappointed that pool is not heated and Jacuzzi was out of service for our entire stay.

8

Syndell L

7 Mar 2023

·

Stayed 3 nights

Everyone was friendly and the property was nice. I loves our room and the bed was comfy. My only complaints were the bathroom door locked from the outside instead of inside. With kids that could end up terrible. Also one of the elevators were broken and they only have the one set. There was a cheer competition staying there with over 200 teens and families using the one elevator

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Cleanliness

Many reviews note clean rooms and tidy common areas, but cleanliness is inconsistent. Guests report housekeeping lapses, dusty or dated bathrooms, stained or dirty linens, and occasional residues or odors.

Related guest reviews

4

Alejandro

6 Jan 2025

·

Stayed 3 nights

Not clean room, old furniture, great breakfast buffet te and nice location

4

Mike

1 Jun 2025

·

Stayed 3 nights

Stayed 3 nights not once did housekeeping came by had to ask for towels and toilet paper. Attitude when asked for towels

2

Tonya

7 Jan 2024

·

Stayed 2 nights

I enjoyed dinner at the restaurant the glaze for the chicken is AMAZING!!! That being said, the room was filthy. There was a layer of dust on the bottom shelf in the bathroom that looked like a grey sheet of paper the closet had not been vacuumed EVER it seemed and the first night of our stay we were only provided one wash cloth to shower with. I was extremely disappointed and definitely had higher expectation for a Hilton hotel. I did capture everything I speak of in a short video I took the second night of our stay if you want to view it to improve the quality of the service you provide at your hotels.

4

Roema Juliana

1 Jan 2023

·

Stayed 1 night

Horrible, dirty, unchanged and smelly linens & pillows, unflushed toilet,

10

Willy

20 Oct 2025

·

Stayed 2 nights

Clean room. Staff was excellent

10

JELLISA CHAULET

28 Sept 2025

·

Stayed 1 night

Toilet had, residue

6

Adriana J

31 Jan 2025

·

Stayed 2 nights

My room was out dated and very dusty. I had to buy clorox wipes and a duster to give everything a wipe down. I was there under the circumstance of losing a loved one. So there was no point in trying to be moved room continuously as I was only there too sleep at night. But unfortunately for the cost. However amazing location with amenities all around.

10

Tanya

28 Nov 2025

·

Stayed 1 night

I stayed 1 night. Room was clean and comfortable

10

Petra

9 Nov 2025

·

Stayed 1 night

Clean room easy checkin and out

6

Tod T

5 May 2024

·

Stayed 3 nights

Room didn’t looked like it wasn’t cleaned very well

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Rooms

Rooms are comfortable enough for short stays, though decor feels dated to some. Common drawbacks include thin walls or freeway noise, the frequent lack of in-room fridges/microwaves, and occasional Wi‑Fi or loud AC issues.

Related guest reviews

4

Jacquelyn

26 Nov 2024

·

Stayed 1 night

I have never been in a hotel with such thin walls. You can hear everything your neighbors are doing. Nothing redeeming this facility, relatively clean but a long walk to rooms, far from modern and updated

4

Tariq

31 Jul 2023

·

Stayed 2 nights

Hotel is next to I5 freeway. Rooms are fully exposed to very high noise level. Air conditioning in the room is based on stand alone very old units. Unit is more noisy and clunky then freeway. Making it very difficult to sleep. Carpet, bedding and bathroom are all very old. Unlike other Hilton, No drinking water is provided. Paid $8 to buy a water bottle. Elevator kept breaking, floor buttons on 4th floor don’t work. Bathroom curtain had stains.

10

Michael

11 Aug 2025

·

Stayed 2 nights

The hotel was nice, dated but clean. Staff was kind and helpful. The area was nice and great for shopping. The restaurant looked nice, but for $27 per person for a breakfast buffet seemed steep, considering you could eat at most places for much less than that. Overall a nice, safe place to stay.

8

Maritza

8 Sept 2024

·

Stayed 2 nights

The internet connection is terrible.

2

Mignonne

27 Feb 2025

·

Stayed 1 night

Air conditioning made a jet like noise all night so I could've sleep all night. Read the terrible reviews about it, but thought it was just their room. It sopped every 15 minutes with horribly loud clunk. I have never heard anything like this bad in half a century of traveling in hotels all over ghe world. It was not worth 250 per night to say the least. I should've listen to other's warning with the noise if you can call it a noise. Like you were in a war. BOOM!!! DO NOT STAY HERE!

6

Felix

30 Jun 2025

·

Stayed 2 nights

The first room we were assigned the window hat a long kind of crack on it - so the noise/air from the outside was coming in. You could stick a card (like credit card) through the hole. When we complained to the receptionist, (which was really friendly) she told us that no other rooms are available, but they can sent services over. Service guy came (also super friendly) reviewed it and called the front desk/reception. Suddenly it was possible to be reassigned. However in the new room, the upper long half of the window, did not close properly. You could also stick a card through it - and therefore the noise from the freeway is coming in. The front desk manager told us, that this pretty standard. We feel a hotel by hilton and at that price point should be better - especially with the windows. Cleaning was okay, but not 100% diligently. General its too high priced, for what you are actually getting there.

4

Oscar

12 Sept 2024

·

Stayed 1 night

Broken web interface. No wifi.

8

Stefan

9 Apr 2025

·

Stayed 4 nights

Decent location to be able to travel all parts of the city. On good runs about 25 minutes from Universal. 20 from Hollywood and about 40 from Santa Monica. But it’s LA so not many good runs!!! Room was very good. A fridge would’ve been ideal to help keep our snacks cool but to be honest the kids didn’t let them last long. The selling point has to be that it’s close to the mall. So each evening we could do a little bit of shopping before calling it a night. Would recommend if your plans take you all around LA.

8

Agnes

13 Aug 2025

·

Stayed 1 night

I only stayed there for one night. Hotel was clean. I had a queen room. Room was small but comfortable. There was no refrigerator in the room. Shower head was not great. For one night it was fine. Breakfast was very tasty. Glad I pre payed for it online though as I saved $15.

10

Fernando

10 Nov 2025

·

Stayed 3 nights

Only downside to our stay is our room had no mini-fridge.

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Service

Service is a strong point, with many praising friendly, attentive staff and smooth check-in. Some guests noted miscommunication, attitude, or slow follow‑through on requests.

Related guest reviews

10

Carmen

2 Jul 2025

·

Stayed 2 nights

The staff is always so responsive and friendly. plus the warm cookies makes it more inviting!

4

Mike

1 Jun 2025

·

Stayed 3 nights

Stayed 3 nights not once did housekeeping came by had to ask for towels and toilet paper. Attitude when asked for towels

4

LEE

22 May 2025

·

Stayed 4 nights

My plans had changed. I booked through expedia for 4 days, needed to only stay one night. Front desk assured me that i could cancel but needed expedua to initiate. Expedia rep contacted front desk and was told i could cancel, however expedia was unable to complete the cancelation and issue refund.

10

Fernando

29 Oct 2025

·

Stayed 1 night

Great check in staff and clean rooms

4

Joel

6 Feb 2023

·

Booked a two room through Expedia and when arrived, was given a regular king room. Attendant didn’t seem to care and acted as I was wasting her time and blamed Expedia.

10

terry

27 Jul 2024

·

Stayed 1 night

The staff was amazing we had a small hiccup and the front end manager, Alexis took care of everything instantly and also upgraded us will definitely be returning whenever I’m in that area again. Thanks for making a trip easy

10

Mayline

17 Jun 2025

·

Stayed 1 night

Check in was super fast and the gentleman that helped was so nice! Friendly staff!

10

Joel

10 Aug 2024

·

Stayed 1 night

I like how friendly the staff was when checking in and out. They were helpful with all the questions I had and even let me check in a few minutes early!! Will definitely stay here again next time we come to the area!

10

Terry

4 Aug 2025

·

Stayed 2 nights

This is a fantastic hotel with both the property itself and the staff that are running it. Check in was quick and easy and check out was exactly the same. Will definitely be back on my next trip!

4

Isabel

30 Mar 2025

·

Stayed 1 night

I was very disappointed when I arrive to the hotel. The front desk gentlemen told me that I was already checked in and I worry because to be able to check in they need to see you identification. Now days identity theft is no joke. No explanation was given why I was checking in. Honestly I didn’t feel safe with the “security” they have to check in people. Another observation, I was very annoyed with the amount of noise coming through other walls. I had a hard time sleeping.

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Location

Excellent location beside Citadel Outlets with easy freeway access and reach to LA attractions; many found it walkable and secure within the complex. Some mentioned heavy traffic around the mall at peak times.

Related guest reviews

10

Fernando

28 Feb 2025

·

Stayed 1 night

Great location

10

Khosrow

21 May 2025

·

Stayed 3 nights

Nicely located inside of a gated are with quick access to the nearby shopping outlet within walking distance. Hotel is clean, quiet and accessible, my room was large and quiet. And if you drive, plenty of parking - I will rent a car on my next trip.

10

Galone

19 Oct 2025

·

Stayed 2 nights

My stay was very pleasant here. I was just on leisure time from work and decided to drive here and stay. My room was clean, the service was outstanding. The location is also good, because the outlets are right across the parking lot. I will try the restaurant next time I come. The menu had a nice selection of options, but I had already decided to grab some tacos elsewhere. Jason checked in with me by text message during my visit to make sure everything was good and to let me know he was available to help me with anything. This was the first hotel I’ve stayed at that did this so that was cool. Overall this is definitely my go to when I’m in the area. Great value for the money, and service that makes you smile. Thanks Double Tree, see you next time…

10

WILTON

4 Dec 2023

·

Stayed 1 night

Same plaza connected to the outlets for shopping. Large parking lot. Ez to access since it's next to the I5 hwy.

10

Tamra

5 Jun 2023

·

Stayed 2 nights

Great place to stay when traveling with a sports team. Easy walking distance to Citadel food court and mall.

10

Mara

23 Apr 2025

·

Stayed 1 night

Staff is excellent, property is really nice and in good condition, great for business. The mall is convenient. The hotel does an excellent job in an area that is a bit less than desirable, I wouldn’t walk the greater area at night other than to walk across the parking lot to the mall.

10

Nancy

1 Sept 2025

·

Stayed 3 nights

It was a great stay. We enjoyed being near the shops but wished we had more time.

8

Stefan

9 Apr 2025

·

Stayed 4 nights

Decent location to be able to travel all parts of the city. On good runs about 25 minutes from Universal. 20 from Hollywood and about 40 from Santa Monica. But it’s LA so not many good runs!!! Room was very good. A fridge would’ve been ideal to help keep our snacks cool but to be honest the kids didn’t let them last long. The selling point has to be that it’s close to the mall. So each evening we could do a little bit of shopping before calling it a night. Would recommend if your plans take you all around LA.

10

Erica

11 Feb 2023

·

Stayed 1 night

We were able to check in an hour early so that was nice. Front desk staff was very nice. Room was decent size. Somewhat outdated but still in good condition. Clean and everything worked well. The bed was decent. Freeway is right outside so some noise from that traffic. Overall decent stay.

10

Janeth

13 Mar 2023

·

Stayed 3 nights

This location was perfect for our short stay. It was in the middle of Disney and Universal which made driving to both a piece of cake!

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Dining

Feedback is mixed: several enjoyed breakfast and restaurant service, while others found the buffet pricey and food average. Dine‑in‑only breakfast and no‑food‑in‑rooms rules surprised some guests.

Related guest reviews

8

Alan

30 Mar 2025

·

Stayed 2 nights

The food from the restaurant/bar was subpar

10

Rick Spencer

21 Sept 2024

·

Stayed 13 nights

Second time staying at Double Tree Commerce and both times were excellent! The restaurant dinner menu is very good. Had the ribeye twice and it was cooked perfectly both times. Also had the Alfredo with salmon - superb. Arrived the evening or early morning of the 7th floor fire. I was on The 6th floor and was moved to the 5th floor so I would not have to be breathing the smoke that lingered. Thank you for that

10

Michael

11 Aug 2025

·

Stayed 2 nights

The hotel was nice, dated but clean. Staff was kind and helpful. The area was nice and great for shopping. The restaurant looked nice, but for $27 per person for a breakfast buffet seemed steep, considering you could eat at most places for much less than that. Overall a nice, safe place to stay.

8

Jessica

10 Aug 2025

·

Stayed 2 nights

Nice and clean hotel , not much in the area just shopping outlets. But i didnt like that my room didnt have a refrigerator or a microwave and they are very strict with bringing breakfast to room . Tried to bring my fruit that i didnt finish at breakfast and she caught me walking towards the door and stopped me an said no food allowed in the rooms but i ordered take out so i was confused besides this everything else was great.

6

Matthew

4 Aug 2025

·

Stayed 1 night

We were under the impression that breakfast was included but ended up costing a lot! Won’t stay here again.

8

Eugenia

4 Nov 2024

·

Stayed 5 nights

The property is dated. Room and bathroom were asking to be updated. Breakfast buffet was too expensive for the limited available options. The staff was very nice and did a great job!

10

Mayra

12 Oct 2024

·

Stayed 1 night

Had an amazing experience. Breakfast was great all the food was great the service for breakfast was excellent! Definitely will be returning.

8

Agnes

13 Aug 2025

·

Stayed 1 night

I only stayed there for one night. Hotel was clean. I had a queen room. Room was small but comfortable. There was no refrigerator in the room. Shower head was not great. For one night it was fine. Breakfast was very tasty. Glad I pre payed for it online though as I saved $15.

8

Sara

23 Feb 2025

·

Stayed 2 nights

It was nice being by the outlets. Room was decent. Restaurant was expensive for what the food quality was. Overall decent stay for the money.

8

Sophia

27 Jul 2025

·

Stayed 2 nights

It was good but I booked it for the breakfast only to find out the breakfast is not included in the cost. It is $27 per person and I can't even eat in my room as it was dine-in only. I was very disappointed with this. The rest of the service was great and the rooms and property were exceptionally clean.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$138
February	US$166
March	US$170
April	US$166
May	US$160
June	US$171
July	US$198
August	US$159
September	US$158
October	US$160
November	US$148
December	US$145

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $307	17 $198	18 $224	19 $186
20 $147	21 $158	22 $176	23 $164	24 $220	25 $193	26 $173
27 $136	28 $136	29 $128	30 $154

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2 $170	3 $183
4 $170	5 $171	6 $170	7 $171	8 $137	9 $158	10 $170
11 $136	12 $154	13 $153	14 $212	15 $153	16 $184	17 $215
18 $125	19 $153	20 $154	21 $147	22 $137	23 $249	24 $206
25 $170	26 $140	27 $150	28 $152	29 $137	30 $160	31 $176

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Monthly average prices

About this property

Location

Room options

One King Bed, Accessible

Room, 2 Queen Beds (Treat Yourself Amenity)

Room, 1 Queen Bed (Treat Yourself Amenity)

Standard King

Room, 1 King Bed

One King Bed, Roll in Shower

2 Queen Beds

Suite, One King Bed

King with Sofabed

1 Queen Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Los Angeles - Commerce

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Prices for upcoming dates