Name: Extended Stay America Suites - Norwalk - Stamford
Address: 400 Main Ave, Cranbury, Norwalk, Connecticut, United States of America, Norwalk, Fairfield County, US
Price range: US$137–US$302 per night
Rating: 6.95

What guests think

Extended Stay America Suites - Norwalk - Stamford draws mixed reviews: guests like the spacious, apartment-style rooms and value, but report inconsistent cleanliness, minimal grab-and-go breakfast, dated maintenance, and occasional safety concerns around the parking areas.

Service feedback is split between friendly, helpful staff and rude interactions or unattended front desk, with occasional check-in delays and wrong room types. Location is convenient to major roads and generally quiet, though signage and the steep driveway can be tricky. Facilities are basic, with a tiny fitness room and no ice machines noted. Expect a simple, budget stay with tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic. Guests repeatedly mention a very small fitness room (one or two machines) and no ice machines; pet friendly policies are noted.

Related guest reviews

8

Savitri

8 Sept 2023

·

Stayed 2 nights

There was no ice machine

4

Sara

3 Apr 2023

·

Stayed 2 nights

Very steep winding driveway. Check in required both spouses' ids. No utensils, cookware at all. One broken small bar of soap, flimsy towels, no hairdryer, cracks and mold around tub, no housekeeping.

2

Stephanie

21 Jan 2024

·

The entire driveway and parking area was glare ice, there was no sand or salt down. The building is worn and needs to be renovated. I found hair on our beds, in our sheets and in the bathtub. There were visibly dirty spaces (handprints and smudges on closet mirrors, sink dirty, under bathroom counter has a shelf that looked like it hadnt been cleaned in months). The continental breakfast was a few prepackaged muffins and a very dirty coffee area.

8

Randolph

15 Aug 2024

·

Stayed 4 nights

Staff could have been more cheerful, but were helpful. Breakfast is coffee and pre-packaged muffins. Gym is one arc trainer and one treadmill. I had to ask for dishes and ice trays, but then i had an equipped kitchen for the groceries i brought in and put in the fridge and freezer. It's Right off Rt 15, but watch carefully for the sign at the entrance to the long driveway up the hill.

8

Robert

25 Oct 2024

·

Stayed 7 nights

Limited parking for handicapped.

8

Merton

11 Oct 2025

·

Stayed 5 nights

Large comfortable room, like staying in an efficiency apartment. Everything was very clean. It was easy to make a meal with the 2-burner cooktop and full size refrig. Supermarket close by. Could see some signs of wear and tear in room, but they were minor and would not affect my decision to stay here again for another 5-day visit. Good well-lighted parking lots surrounded by nice privacy trees atop a hill. Quiet locale. Friendly, helpful staff. I'll be back.

10

Oswaldo

3 Apr 2023

·

Stayed 2 nights

The stay was OK. There was not anyone at the front desk during check in and on some ocassions that i passed by the front desk. Used the gym (2 machines only) and there was no cleaning supplies to clean machines before or after use. A lot of noise in the hallways.

4

Jennifer

21 Oct 2023

·

Stayed 1 night

It is 11 pm and there is welding and banging in the parking lot. The bathtub was not clean and had hair in it. No ice machine for one night guests.

4

Joe

22 Mar 2025

·

Stayed 4 nights

Facilities were very run down. Breakfast was not a breakfast at all. They just had a packaged muffin and coffee. The fitness center had just 2 pieces of equipment and a very limited space.

8

Stephen

4 May 2024

·

Stayed 1 night

Hotel is pet friendly

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Cleanliness

Cleanliness is mixed. Many guests cite odors (smoke or cooking), stained carpets, and grimy bathrooms or tubs, while others found rooms very clean and fresh; housekeeping is infrequent for longer stays.

Related guest reviews

2

KENNETH

17 Aug 2025

·

Stayed 1 night

Terrible smells. Nobody was at front desk and had to wait 15 minutes . Hallways smelled. Room. Smelled. Hair on towels. No remote for tv. We left and booked another property. Nobody was at front desk when we left

4

Kiernan

5 Sept 2025

·

Stayed 1 night

Unpleasant smell, dirty shower, dirty toilet

2

Stephanie

21 Jan 2024

·

The entire driveway and parking area was glare ice, there was no sand or salt down. The building is worn and needs to be renovated. I found hair on our beds, in our sheets and in the bathtub. There were visibly dirty spaces (handprints and smudges on closet mirrors, sink dirty, under bathroom counter has a shelf that looked like it hadnt been cleaned in months). The continental breakfast was a few prepackaged muffins and a very dirty coffee area.

8

christine

7 Jul 2025

·

Stayed 1 night

Very very clean!!

4

Christopher

26 Mar 2025

·

Stayed 1 night

Terrible smell throughout. Finishes need major upgrade, and Internet signal and access issues.

6

Kanika

20 Jul 2024

·

Stayed 4 nights

It’s outdated and smells bad but overall it was ok. I did not see a single bug so that was good. They just need to get rid of the carpet.

4

Paul

23 Jan 2025

·

Stayed 7 nights

They only “clean” the room every 8 days. Overall cleanliness and a weathered bathroom are my only complaints

6

Veronica

1 Oct 2023

·

Stayed 2 nights

For a short stay it will do… Don’t expect too much… although the room smelled clean, there was an inch of dust on all the light shades & lamps, cobwebs in the corners & some mold in the shower… it is a non-smoking hotel so I was happy about that.

8

Shawn

13 Apr 2025

·

Stayed 1 night

The room was clean and smelled pleasant.

6

Sarah

21 Apr 2024

·

Stayed 1 night

Stayed at this hotel for 1 night. It was fine for what I needed- a place to sleep in this location for 1 night. But I would definitely not recommend an “extended” stay here! The room was dirty (stains/dog food on the rug), the bathroom was in very poor condition (floor peeling up, shower didn’t drain well, door was rotting/peeling) at the bottom, the room smelled, the mattress was as overly soft and the pillows were very flat.

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Rooms

Rooms are spacious with kitchenettes and generally comfortable beds, but decor is dated and maintenance issues like worn tubs, broken fixtures, and missing items occur. Wi-Fi reliability is a common complaint.

Related guest reviews

6

Chet

22 Feb 2025

·

Stayed 1 night

Right off the Parkway, plenty of parking, the building and rooms are in nice condition, but the tub in my room was pretty grimy with dirt stained tub floor, it had cracked moldy caulking, and there was a cracked peeling painted wall in the shower. I wasn’t planning on taking a bath anyway, so it wasn’t a big deal. Also, the included breakfast is oatmeal packets and Nutri-Grain cereal bars. Otherwise, the hotel was clean with a kitchen in my room, and was a good place to stay the night.

4

Michael

1 Sept 2023

·

Stayed 1 night

The facilities are worn and in varying states of disrepair.

4

Theodore

9 Jan 2023

·

Stayed 19,364 nights

There was no WiFi coverage in my room. I talked to the person at the front desk, who was dismissive. He eventually said he would have someone check it out the next day, but never did. I wanted to buy food from the vending machines. They had card readers that didn’t work. The person at the front desk said they usually don’t work and to use coins (which I didn’t have). Strong smell of smoke in the halls and elevator.

10

Julie

23 Jun 2024

·

Stayed 1 night

Lots of space in room, quiet AC, black out shade- clean and very comfortable

10

Rakesh

19 Oct 2025

·

Stayed 1 night

Great size room. Clean with kitchenette.

6

Adel

12 Sept 2025

·

Stayed 1 night

Run down property. Needs a big overhaul.

6

Ashley

30 Jul 2025

·

Stayed 1 night

The hotel site showed roll in showers which is why i booked the place. It didn't have any roll in showers on site. The microwave was rusty on the inside. The floor of the bathtub looked gross. Worst still the mattress cover was stained in multiple places.

8

Merton

11 Oct 2025

·

Stayed 5 nights

Large comfortable room, like staying in an efficiency apartment. Everything was very clean. It was easy to make a meal with the 2-burner cooktop and full size refrig. Supermarket close by. Could see some signs of wear and tear in room, but they were minor and would not affect my decision to stay here again for another 5-day visit. Good well-lighted parking lots surrounded by nice privacy trees atop a hill. Quiet locale. Friendly, helpful staff. I'll be back.

6

Alinne

31 Mar 2024

·

Stayed 28 nights

The hotel is outdated, needs an uplift. WiFi is terrible, I couldn’t work a single day for my room…

6

Kristin

25 Jan 2025

·

Stayed 1 night

Needed to stay in a hotel with a full-size fridge as I was storing a lot of refrigerated food items. This ESA did have that, which was great! No oven, which was a bit disappointing as I'd wanted to cook. Had an issue with the wifi that the front desk couldn't figure out. They told me to just call their 1-800 number, which I couldn't be bothered to do. WiFi did not work for me. I was only staying one night (literally 7pm to 7am) so I didn't need it, but not very helpful if you actually needed to stay here for a length of time...

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Service

Service is inconsistent. Several guests praise friendly front-desk staff, while others report rude or unprofessional interactions, unattended desks, slow check-in, and occasional room-type or reservation problems.

Related guest reviews

10

Donna

27 Mar 2025

·

Stayed 1 night

I was very pleased with my entire experience at Extended Stay. The room was clean and very comfortable. The front desk staff was efficient and friendly. I asked for an extra pillow and they didn't hesitate. The ambience of the lobby was warm and welcoming.

6

sandra

24 Aug 2023

·

Stayed 1 night

Place was Ok. Just for the night. Front desk empty. Nobody answered the phone and we had to wait .

10

David

4 May 2025

·

Stayed 2 nights

Extremely friendly they go way out of their way to help you when there’s issues, especially Sasha

10

David

2 May 2025

·

Stayed 2 nights

Staff is extraordinarily friendly, they go way out of their way to help you when you need it. I want to give a special shout out to Sasha, she is simply amazing

2

Daphne

5 Jan 2025

·

Stayed 1 night

I would not stay here again if my life depended on it. We waited over an hour PAST check in time for our room to be ready. During which time we waited in the lobby and heard the front desk staff laugh in the faces of customers who traveled hours to be told they were double booked. Three couples came in and were told their rooms were unavailable and that there was nothing they could do and nowhere for them to go. The hotel smelled disgusting and the room was dirty despite us waiting so long for it to be “cleaned”. The front desk staff laughed at anyone who asked for any help. The shower sprayed water all over the bathroom. A mess. Choose somewhere else.

2

Jessie

10 Nov 2025

·

Stayed 1 night

Manager very rude. Cold water no hot, TV not working, a lot of noise in hallways - slamming doors. Hallways smelled - when booked and I called about Pet friendly was not told of fees until I got there. Would not recommend unless looking for cheap place to stay, expected a bit more from Manager to set example but was wrong.

4

Stefanie

31 Jul 2024

·

Stayed 1 night

No one seems to be working here.

2

Mariam

21 Feb 2024

·

Stayed 2 nights

We contacted the front desk to inform them about the changes in our travel. But despite reassuring us the change was okay, they gave away our room. We had prepaid for the complete booking through Expedia. When we arrived, hotel staff did not offer a refund, or any help making an alternative arrangement. Once the room was paid for, giving the room away is a violation of the contract. I will never stay at Extended Stay again and the staff was unhelpful.

2

Edward

14 Mar 2024

·

Stayed 1 night

The staff was the most unfriendly and rude people that Ive ever encountered. The Manager was absolutely the worst Screeming at clients - she shoukd be fired immediately. Expedia shoukd delete this hotel from their inventory. Never ever book this hotel.

8

Pam

9 Jun 2025

·

Stayed 1 night

The check-in was my favorite part. The girl who worked the desk Friday and Sat (day shift) was outstanding. I wish I could remember her name.

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Location

Convenient to major roads (Merritt Parkway/Route 15) and often described as quiet. However, several guests felt uneasy due to loitering or activity in the parking areas.

Related guest reviews

8

Richard

19 Nov 2023

·

Stayed 1 night

Typical Extended StayAmerica, with kitchenette and full-size fridge, but fairly dated. Good location, and one of the more affordable options in the area.

2

Brandi

6 Oct 2024

·

Stayed 1 night

There were men hanging around outside the hotel. We came back to the hotel after dinner and there were multiple men drinking beer in the parking lot drunk and loud. My sister and I had to call a family member to come out to our car and walk us in with my 5 year old niece because we didn’t feel safe. We contemplated leaving but we couldn’t find another hotel near by. This morning there was a man sleeping in the hallway on our way out. Really awful experience.

6

Stephen

24 Nov 2023

·

Stayed 2 nights

Convenient to Merrit Parkway but overall pretty dreary.

8

Randolph

15 Aug 2024

·

Stayed 4 nights

Staff could have been more cheerful, but were helpful. Breakfast is coffee and pre-packaged muffins. Gym is one arc trainer and one treadmill. I had to ask for dishes and ice trays, but then i had an equipped kitchen for the groceries i brought in and put in the fridge and freezer. It's Right off Rt 15, but watch carefully for the sign at the entrance to the long driveway up the hill.

6

Jen

30 Jun 2025

·

Stayed 2 nights

Check in was at 3. I arrived at 5 and still had to wait 45 minutes until my room was ready. Felt a little unsafe to leave my room at night.

8

Merton

11 Oct 2025

·

Stayed 5 nights

Large comfortable room, like staying in an efficiency apartment. Everything was very clean. It was easy to make a meal with the 2-burner cooktop and full size refrig. Supermarket close by. Could see some signs of wear and tear in room, but they were minor and would not affect my decision to stay here again for another 5-day visit. Good well-lighted parking lots surrounded by nice privacy trees atop a hill. Quiet locale. Friendly, helpful staff. I'll be back.

6

Alison

29 Aug 2025

·

Stayed 2 nights

It was ok. Good location.

2

Charles

22 Sept 2024

·

Stayed 2 nights

Do not stay at this hotel. It's staff is rude. Don't even try to approach the front desk, the attitude just approaching the desk jumps out at you. I canceled the reservation 15 minutes prior to the expiration and the hotel still charged my credit card. Hotels. Com saw the time stamp and told me I didn't hit the cancel button but hit the change button. Well, the site is extremely confusing, not user friendly in purpose just to get the customer to download the app. I didn't download the app, I don't need another useless app on my phone. This fight isn't over. Stay away from this hotel if you have safety and security issues. People lingering in the parking lot tells a story. That was the first indication of uncomfortable feelings. If you have children, even more of a reason not to stay here.

8

Jack

29 Nov 2023

·

Stayed 1 night

Some questionable people loitering in parking lot. May have been set up as shelter for some homeless.

10

Mary

4 Dec 2023

·

Stayed 4 nights

I stayed 5 days for work. After reading the reviews, I have to say the suite I was in was clean and updated. The floor I was on was mostly quiet and I was not bothered by that in the least. Here is what did bother me: as I pulled in one evening, I parked all the way in the back where our rooms were located. I was sitting in my car with the door open, a white van from NY came speeding in, parked all the way in the back; passengers immediately getting out of that van headed to the dumpster and all stood there urinating on it. I was stunned as I sat there waiting for all of them to finish so I could get into the building and to my room. And I did notice how the back entrance was always propped open for people to just walk in. Security was lacking.

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Dining

Breakfast is very limited grab-and-go: coffee plus packaged muffins, bars, or oatmeal; many found it disappointing or not replenished.

Related guest reviews

2

Angelo

13 Jul 2024

·

Stayed 1 night

This place is a motel. They should be sued for false advertising. No breakfast. Yet, they advertised “breakfast included”. Worst hotel I’ve ever stayed at. It wasn’t cleaned. Dirty carpet. Ceiling needs repair.

8

Servando

26 Dec 2023

·

Stayed 1 night

It was fine. Bed was a little caved-in from use. The breakfast was just coffee and some plastic-wrapped muffins. No fruit or juices.

4

Mark

17 Jan 2025

·

Stayed 1 night

They should not say they provide breakfast- coffee and a granola bar is not a breakfast

2

Anatolii

12 Aug 2025

·

Stayed 1 night

Why even call it a gym if you only have 2 treadmills? Why call breakfast if the only thing that you offer is oatmeal that you have to cook yourself. In other words terrible services and the hallways stink as well.

6

Cynthia

9 Aug 2025

·

Stayed 1 night

Our stay wasn’t bad, the beds were comfy, and the room was clean, but don’t let the ‘free breakfast’ fool you, it literally was a few packets of oatmeal, coffee , tea, and hot chocolate… nothing else. Very disappointing.

6

Kecia

12 Mar 2025

·

Stayed 1 night

My stay was fine. I love that their rooms had a kitchen. I was disappointed in the breakfast. You said breakfast was served but to me it was basically snacks. I was expecting the traditional american breakfast....eggs, bacon amd bagels.

10

Peter

17 Mar 2025

·

Stayed 4 nights

Everything was good. It would be nice to have a full breakfast instead of just a simple coffee and muffins. However, it's no big deal. Everything else was great. Staff was also great.

8

James

27 Dec 2023

·

Stayed 3 nights

The price is great for the area and the suites have plenty of space. You have to request dishes though. There are none in the room. Also the breakfast is non-existent. It's prepackaged muffins and coffee. THATS IT. Muffins tasted old.

6

Donn

10 Oct 2023

·

Stayed 1 night

Website advertised free breakfast; all that was available for a family of four an hour before the listed breakfast closure were 6 packaged mini-muffins and 4 snack bars.Plus coffee. No bagels, danish, fruit or juices were offered.Thus in my opinion no "breakfast" was provided and the advertising was false.

4

Kathleen

5 Jun 2023

·

Stayed 2 nights

The Continental Breakfast was a joke. Pre packaged muffins, granola bars and oatmeal. There was no place to sit. For 2 days there wasn't coffee ready at 8 a.m. and they had no cream for the coffee when there was cofffee.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$108
February	US$113
March	US$147
April	US$150
May	US$158
June	US$146
July	US$139
August	US$123
September	US$129
October	US$136
November	US$130
December	US$114

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $145	17 $144	18 $198	19 $249
20 $141	21 $155	22 $171	23 $162	24 $244	25 $286	26 $302
27 $138	28 $152	29 $159	30 $145

Su	Mo	Tu	We	Th	Fr	Sa
				1 $149	2 $202	3 $206
4 $142	5 $140	6 $143	7 $145	8 $143	9 $207	10 $259
11 $139	12 $141	13 $143	14 $144	15 $148	16 $199	17 $198
18 $137	19 $140	20 $142	21 $142	22 $144	23 $288	24
25 $144	26 $139	27 $140	28 $137	29 $149	30 $183	31 $177

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed

Studio, 1 Queen Bed, Accessible

Studio, 1 King Bed

Suite, 1 King Bed with Sofa Bed

Studio, 2 Queen Beds

Deluxe Studio, 1 King Bed with Sofa Bed

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Norwalk - Stamford

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