Is parking available at the property?

Yes, self-parking is available for free on-site and off-street.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM to 11:30 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The property features elevators, stair-free paths to entrances, wheelchair-accessible facilities, and accessible parking. There are also wheelchair-accessible meeting spaces and a pool.

What is the location of the property in relation to key landmarks?

The hotel is located in Norwalk (Cranbury), approximately 4 minutes from Wilton Historical Society and 5 minutes from The SoNo Collection. It is about 17.8 miles from Hartford HealthCare Amphitheater and 3.7 miles from Norwalk Hospital.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available from 6 AM to 10 PM.

Hilton Garden Inn Norwalk Hotel in Norwalk

Average nightly price at Hilton Garden Inn Norwalk by month, last 12 months (USD)
Month	Average price
January	US$139
February	US$138
March	US$154
April	US$157
May	US$169
June	US$201
July	US$168
August	US$175
September	US$217
October	US$199
November	US$170
December	US$145

What guests think

Travellers describe Hilton Garden Inn Norwalk as convenient and comfortable overall, with easy access to local roads and shops, spacious rooms and good beds, though experiences vary by stay.

Many reviews highlight friendly, helpful front-desk staff. Common drawbacks include worn bathrooms and furnishings, intermittent Wi-Fi or TV problems, inconsistent housekeeping, noise from halls, and lobby air-conditioning or pool and hot tub issues. Breakfast and bar experiences are mixed—some enjoyed quality or convenience, while others found them overpriced, understaffed, or occasionally unavailable. Expect solid basics with cordial service, but an older property with periodic hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Pool and hot tub feedback is mixed—some enjoyed warm water or late hours, while others found them cloudy, smelly, slippery, or closed for maintenance. Lobby air-conditioning outages and occasional bar or service closures were also noted; parking is generally easy.

Related guest reviews

10

Shanhan

26 Feb 2023

·

Stayed 1 night

It was very cold an snowing but the kids enjoyed the pool an hot tub. The room was very clean will definitely return this summer. Receptionist was nice, check in was smooth. No line etc. didn’t get to try the food or beverages will do next time. Thank you!

6

Christa

3 Apr 2025

·

Stayed 1 night

The room and facilities were nice. The pool was cloudy, the hot tub had a weird smell and we saw vomit next to the door of the pool area on our way out. The toilet was clogged, staff came right away but it remained a problem until the next day.

10

Kathleen

17 Dec 2025

·

Stayed 1 night

My granddaughter really enjoyed the pool.

6

Sonia

15 Apr 2025

·

Stayed 1 night

This hotel is 6 minutes from The Maritime Aquarium. It has stores and food options at walking distance. But it was very loud at night, seems like the walls are made out of thin cardboard and you can easily hear what’s going on in the hallways and other rooms. It was hard to sleep. The pool had an awful smell of chlorine that took over the area including the gym.

10

Paola

24 Nov 2024

·

Stayed 1 night

The staff was very friendly! We enjoyed swimming in the pool and hot tub.

10

Jhonny

8 Sept 2023

·

Stayed 1 night

I like the pool open late

6

Shannon

19 Feb 2024

·

Stayed 1 night

We called to confirm the pool would be available and then the morning of our departure it was closed. We would have chosen another hotel if we would have known.

6

claude

22 Dec 2022

·

Stayed 19,347 nights

Swimming pool was closed

6

Brooke

11 May 2024

·

Stayed 1 night

Good hotel but watched 3 people fall while getting into the pool. Steps are super slippery and someone could get very injured.

10

Rivkah

27 Dec 2024

·

Stayed 2 nights

Nice hotel. Pool is warm and hot tub is amazing. Breakfast was good totally worth doing the 10 dollar add on for the breakfast

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Cleanliness

Many guests found rooms and common areas clean, with fresh linens and tidy spaces. Others reported issues such as musty or smoky odors, mold or grime in bathrooms, worn carpets, and inconsistent housekeeping during multi-night stays.

Related guest reviews

10

Winston

26 Nov 2025

·

Stayed 2 nights

Amazing, Cleanliness excellent.

10

Deborah

7 Dec 2025

·

Stayed 2 nights

Very clean hotel with a wonderfully friendly front desk!

10

Carl

26 Jul 2023

·

Stayed 3 nights

The hotel was very clean. The bed was comfortable and it was very quiet in the room. The staff was friendly and competent. Overall a good experience!

6

Demetri

4 Feb 2024

·

Stayed 3 nights

Long standing issue, Rooms are NOT checked cleaned daily. Beds not made, garbage not removed and bathroom towels not replaced. The new installation of shampoo, body wash and conditioner dispensers present an injury risk to guests slipping when stepping out of the shower. Also no means to ensure no one has tampered them.

4

Anthony

2 Sept 2024

·

Stayed 1 night

The room smelled of smoke. Particularly the bathroom. The room was very damp despite the air conditioner appearing to work properly.

10

Cindy

1 Jul 2025

·

Stayed 1 night

Friendly staff, easy free parking, spacious and clean room

2

Estephania

6 Jan 2024

·

Stayed 2 nights

Horrible hotel carpets are thirty in the rooms bath rooms the same

6

Steve

11 Mar 2025

·

Stayed 3 nights

Our room did not get cleaned the entire stay, had to ask for towels daily, toilet paper , cups and coffee pods daily and slept in the same unmade and unchanged for 4 days. Front house staff and dining staff were amazing.

6

Patrick

19 Jun 2024

·

Stayed 1 night

The location was convenient to the highways and any necessities someone might need. The hotel itself looks tired. The room was worn looking, the bathroom had mold in the shower and the comforter on the bed, although white in color, looked like it could be retired of use. The staff was sufficient. Not friendly but not rude either.

10

Rusdyn

15 Dec 2025

·

Stayed 1 night

Everything was great! Clean room, great staff, and plenty of amenities.

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Rooms

Rooms are generally spacious with comfortable beds. Decor and bathrooms can feel dated or worn, and noise from halls or traffic plus intermittent Wi-Fi/TV issues are reported.

Related guest reviews

8

Shawn

29 Jul 2025

·

Stayed 1 night

Very pleasant stay. Check in was easy and staff was friendly. There is plenty of parking. Room was spacious and very clean. Everything was in good working order and the bathroom was well stocked with towels which was appreciated. The breakfast buffet was tasty with a good selection and friendly and attentive service. The only flaw I saw was the nonworking key card access on the exit/entrance door near my room. This made going thru the main room & lobby a necessity, which was fine but it was a long walk around.

6

Sonia

15 Apr 2025

·

Stayed 1 night

This hotel is 6 minutes from The Maritime Aquarium. It has stores and food options at walking distance. But it was very loud at night, seems like the walls are made out of thin cardboard and you can easily hear what’s going on in the hallways and other rooms. It was hard to sleep. The pool had an awful smell of chlorine that took over the area including the gym.

4

Bridget

1 Jan 2024

·

Stayed 1 night

Very loud hotel with thin walls and slamming doors.

2

Terresa

22 Jul 2025

·

Stayed 3 nights

No internet the entire weekend. This included the smart TV which is connected to the internet. Unable to call front desk or manager as their phones are also connected to the internet. No acknowledgement from management or front desk.

8

Stephanie

8 Sept 2025

·

Stayed 2 nights

Everything was great, large room, comfy bed, and giant bathroom, but I have just one request: the breakfast could use a boost. Coffee was plentiful but weak and not hot, hot oatmeal was tasty but containers of extras (honey, raisins, nuts) were empty both days. Staff was friendly, everything was clean and I would come back!

6

Cathryni

9 Jun 2023

·

Stayed 1 night

It is clean. Quick check in but internet was not working and they could not fix it during our stsy.

10

Alfred

9 May 2024

·

Stayed 1 night

We enjoyed the clean and comfortable room. The bed was great. Plenty of room, nice chair for watching large TV.

8

Michael

26 Jan 2025

·

Stayed 1 night

Tv and internet were hit or miss if they worked, pool was warm, kids had fun

10

Richard

20 Sept 2025

·

Stayed 1 night

Comfortable room

10

Andrea

21 Feb 2023

·

Stayed 1 night

Bed was comfortable and room was clean. Bathroom was updated and included all the amenities we needed. Room was spacious and staff was friendly and helpful.

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Service

Staff are frequently praised as friendly, welcoming and helpful, with smooth check-ins. However, service can be inconsistent, with occasional slow or understaffed check-in, unhelpful or curt interactions, miscommunication about rooms or charges, and delayed follow-up on maintenance requests.

Related guest reviews

10

Dina

27 Jun 2025

·

Stayed 1 night

Front Desk, Chris, was excellent! He had exceptional customer service skills! Thank you! Dina

10

Suzanne

16 Sept 2025

·

Stayed 4 nights

Pleasant stay room clean helpful people at check in desk

10

Deborah

7 Dec 2025

·

Stayed 2 nights

Very clean hotel with a wonderfully friendly front desk!

10

Rachel

23 Sept 2023

·

Stayed 1 night

Easy check in and check out. Welcoming. Great stay.

4

carmen d

6 Jul 2025

·

Stayed 1 night

We were assured an early check in. When we got there, it was not an option. Clerk played the blame game. They stated housekeeping was busy. They also stated the clerk who assured us an early check in was in training!This was extremely inconvenient.

8

Jerry

5 Dec 2025

·

Stayed 2 nights

The Gentleman at the front desk did everything they could to make our stay comfortable and safe.

2

Christian

5 Apr 2024

·

Stayed 2 nights

We were "greeted" by a yawn and the message - "Sorry it's been a long day" Several yawns later he asked for my name to find the reservation for 2 rooms. He came up with 2 rooms on separate floors despite me having put in the comments to please find us 2 adjoining rooms and the rooms were booked a week in advance. His response was "what do you want me to do about it"? When I asked for 2 adjoining rooms he told me that there was nothing I could do as I had screwed up the reservation (his exact words) On top of that - the listed pool was under renovation - not mentioned anywhere and it was one of the reasons for choosing that property Worst hotel experience I have had in the US

6

Paolo

11 Aug 2025

·

Stayed 1 night

Very poor welcoming skills at the reception and from all the people working there in general.

6

Lisa

18 May 2025

·

Stayed 2 nights

Room was clean and comfortable. Man at front desk check in and the housekeeper were both helpful and courteous. However, bartender saw us standing at the bar, turned away and continued talking to other patrons. It was so bad that the patron she was speaking to pointed at us and said they need help. She was then dismissive and did as little as possible. Then we wanted candy and couldn't get the attention of the person at the front desk to get it. Same nasty attitude. Checking out we were told we couldn't get a copy of the receipt. After some cajoling the man at the desk got it for us. In general the property did not have a welcoming feel and I would not recommend for the huge price of $400/night

4

Bob

23 Jun 2025

·

Stayed 4 nights

This location has an issue with staffing. Apparently there ate not enough of them. The check-in was slow due to having only one clerk on duty at the most likely time for people to be checking in. We had a loose toilet seat which they said they would fix but failed to Send anyone to the room. The clerk said the work had been done but it hadn't been.

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Location

Location is convenient to major roads and local venues, with restaurants and shops nearby; parking is generally easy.

Related guest reviews

6

Sabrina

14 Jul 2025

·

Stayed 4 nights

Good parking space.

10

Kerry

8 Apr 2025

·

Stayed 1 night

Great location.

10

Stephen

23 Mar 2023

·

Stayed 1 night

Great location, quiet. Easy on/off Route 7.

10

Lesley

25 Jun 2024

·

Stayed 1 night

Great location! Friendly staff.

10

Cheryl

26 Jan 2025

·

Stayed 2 nights

Came for a wedding and there were plenty of places to shop and eat within walking distance. Very convenient location.

10

Camille

18 Apr 2025

·

Stayed 1 night

Clean, efficient, a good location, and enough amenities to the trip relaxing

6

Christopher

6 Jul 2025

·

Stayed 2 nights

Property location good to Rt15. AC in room was great. No AC in lobby made it unusable to meet up with friends or have breakfast. Staff left doors open to get some air but open at where the smokers station was.

10

Diane

25 Aug 2025

·

Stayed 1 night

It was easy to get to Music Theatre of CT where I saw some friends in a show, a short drive of just 2-3 miles away. The hotel is easy to get to, everyone was very pleasant, the roof was spotless and the bed AND pillows were so comfy!

8

Carole

1 Mar 2023

·

Stayed 1 night

Convenient,near major roads,after snowstorm

10

Chris

26 Aug 2025

·

Stayed 3 nights

The Property is ideally located and very close to many areas we wanted to visiCant stree enough the quite atmosphere and the friendly staff

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Dining

On-site breakfast and bar draw mixed feedback: some enjoyed tasty or excellent breakfasts and a handy bar, while many found breakfast overpriced or not included, understaffed, or limited; the restaurant or bar was occasionally closed.

Related guest reviews

6

Thomas

20 Dec 2025

·

Stayed 1 night

Room appeared to be clean but well worn. Check-in person was pleasant. The person running the bar at night and breakfast in the morning was pretty grumpy. They wanted to charge $13 for a breakfast buffet that is complimentary at almost every other hotel. $18 for cooked to order eggs.

10

Sidney

12 Apr 2023

·

Stayed 1 night

Liked: Excellent breakfast. Disliked: Used containers not recycled.

8

Shawn

29 Jul 2025

·

Stayed 1 night

Very pleasant stay. Check in was easy and staff was friendly. There is plenty of parking. Room was spacious and very clean. Everything was in good working order and the bathroom was well stocked with towels which was appreciated. The breakfast buffet was tasty with a good selection and friendly and attentive service. The only flaw I saw was the nonworking key card access on the exit/entrance door near my room. This made going thru the main room & lobby a necessity, which was fine but it was a long walk around.

8

Mary

26 Oct 2025

·

Stayed 2 nights

Very nice staff. However breakfast service lacking (understaffed) and a ripoff so went elsewhere.

8

Alta

20 Jun 2025

·

Stayed 1 night

The restaurant was wonderful!

4

Freda

20 Apr 2025

·

Stayed 1 night

The hotel said including breakfast but this morning we headed the the breakfast area and was told to pay extra $18.00 pre head before we can have breakfast. The hotel was not transparent with customers at the beginning of making the reservation.

6

Mark

3 Sept 2024

·

Stayed 3 nights

Whole place needs renovation. Evidence of mildew. Breakfast was buffet style, not good and overpriced. Stayed 3 nights and on first night informed the front desk that the toilet was running. Was still running when we left.

4

Jessica

10 Sept 2025

·

Stayed 1 night

Room had 2 moths flying around. Bed was comfy but carpet was old/appeared spoiled. I’ve machine had no ice. Bar had no wine.

10

Catalina

15 Aug 2025

·

Stayed 1 night

The breakfast was wonderful, the service at check in and check out was fast and friendly. I would definitely stay again.

6

Martha

29 May 2023

·

Stayed 1 night

There was only two be person at the desk. There was no bartender nor any restaurant. The menu for pickup was very limited. There was only one waitress at breakfast. She was overwhelmed. Perhaps Memorial Day weekend left them short staffed. I was expecting a free continental breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $156	2 $188	3 $227	4 $210	5 $172	6 $213	7 $322
8 $159	9 $162	10 $165	11 $165	12 $156	13 $245	14 $245
15 $153	16 $166	17 $166	18 $166	19 $159	20 $167	21 $166
22 $156	23 $161	24 $177	25 $330	26	27 $322	28 $196
29 $146	30 $147

Su	Mo	Tu	We	Th	Fr	Sa
		1 $192	2 $179	3 $163	4 $340	5 $374
6 $156	7 $162	8 $192	9 $192	10 $162	11 $155	12 $173
13 $147	14 $150	15 $166	16 $166	17 $142	18 $137	19 $138
20 $139	21 $144	22 $196	23 $209	24 $194	25 $178	26 $191
27 $139	28 $142	29 $146	30 $147	31

Hilton Garden Inn Norwalk

Prices for Hilton Garden Inn Norwalk

Monthly average prices

About this property

Location

Room options

Room

Basic Room

Room, 1 King Bed

Guest reviews of Hilton Garden Inn Norwalk

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Norwalk

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