Xambé
From
$41
/ night
Select dates to see prices and availability
From
$41
/ night
About this property
Don't miss out on recreational opportunities including an outdoor pool and bicycles to rent. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a banquet hall.
Amenities
Don't miss out on recreational opportunities including an outdoor pool and bicycles to rent. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a banquet hall.
Business amenities
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 28 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided on request.
Location
Located in Tulum (Zama), Xambé is within a 10-minute drive of Tulum Beach and Tulum Mayan Ruins. This aparthotel is 12.3 mi (19.8 km) from Xel-Há Park and 5.3 mi (8.5 km) from Sian Ka'an Biosphere Reserve.
What's nearby
Hunab Lifestyle Center(1.2 miles)
Dos Aguas Park(1.3 miles)
Jaguar Park(1.4 miles)
Hospital de Tulum(1.5 miles)
Acceso al Parque Jaguar(1.8 miles)
Jaguar Viewpoint Tulum(1.8 miles)
Tulum National Park(1.9 miles)
Holistika Art Walk(2 miles)
Tulum Beach(2.3 miles)
SFER IK(2.3 miles)
Tulum Tower(2.8 miles)
Las Palmas Public Beach(2.8 miles)
Temple of Doom(2.8 miles)
Cenote Calavera(2.9 miles)
Ven a la Luz Sculpture(3.5 miles)
The preferred airport for Xambé is Tulum Intl. Airport (TQO)(26.4 miles)
Parking
Airport shuttle
Swimming pool
Non-Smoking Rooms
Tour Desk
Housekeeping
Location
Aldea Zama, Zama, Tulum, Tulum, Quintana Roo, Mexico
Hunab Lifestyle Center (1.2 miles)
Dos Aguas Park (1.3 miles)
Jaguar Park (1.4 miles)
Hospital de Tulum (1.5 miles)
Acceso al Parque Jaguar (1.8 miles)
Jaguar Viewpoint Tulum (1.8 miles)
Room options
5
Grand Room
Room details
1 King Bed
Sleeps 2
484 ft²
Air ConditioningWi-Fi (Free)Private BathroomPatio
7
Grand Apartment
Room details
2 King Beds
Sleeps 4
2260 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)KitchenPrivate PoolPatio
4
Deluxe Room
Room details
1 King Bed
Sleeps 2
431 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
6
Superior Apartment
Room details
2 King Beds
Sleeps 4
1561 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)KitchenOutdoor Private Spa TubPrivate Spa Tub
7
Grand Suite
Room details
1 King Bed
Sleeps 2
1184 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)KitchenPrivate PoolPatio
6
Superior Suite
Room details
1 King Bed
Sleeps 2
1184 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)KitchenOutdoor Private Spa TubPrivate Spa Tub
5
Deluxe Suite
Room details
1 King Bed
Sleeps 2
1184 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)KitchenOutdoor Private Spa TubPrivate Spa Tub
6
Superior Room
Room details
1 King Bed
Sleeps 2
431 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
7
Deluxe Apartment
Room details
2 King Beds
Sleeps 4
1561 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)KitchenOutdoor Private Spa TubPrivate Spa Tub
Guest reviews
9
Superb
Based on 143 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Xambé, travelers highlight modern, spacious apartment-style suites and a striking rooftop pool, a quiet Aldea Zama setting, and warm, helpful staff, while noting recurring water and Wi-Fi issues and uneven cleanliness.
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What guests think
At Xambé, travelers highlight modern, spacious apartment-style suites and a striking rooftop pool, a quiet Aldea Zama setting, and warm, helpful staff, while noting recurring water and Wi-Fi issues and uneven cleanliness.
Guests like the spacious layouts, jungle views, and very comfortable beds, but several report noise between adjoining units and shower or hot-water problems. The area is developing and roads can be confusing; many recommend a car or scooter, though some mention restaurants within a short walk. Staff are widely praised as friendly and responsive, yet a minority describe communication, billing, or reservation issues and inconsistent housekeeping. Expect a stylish, low-key stay with great spaces but occasional service and utility hiccups.
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AI-generated summary based on recent guest reviews
Facilities
The rooftop pool is a highlight; some suites also include private pools or outdoor tubs, and there’s free self-service laundry. Multiple reviews report recurring water outages and cold or under-maintained pools/jacuzzi.
Related guest reviews
4
Anja
Jan 19, 2025
·
Stayed 10 nights
Auf den ersten Blick ist diese Unterkunft sehr schön und durchaus so wie auf den weiblichen Fotos zu sehen. Das Personal ist bemüht, doch leider auch überfordert, so dass viele Punkte unbearbeitet blieben. Für uns persönlich war es ärgerlich, dass das Internet die Hälfte unseres Aufenthaltes nicht funktionierte und wir nicht die gebuchte Anzahl von Betten bekamen. Sehr schade war auch, dass nicht kommuniziert wurde, dass Roomservice mit Zusatzkosten verbunden ist, ist aber auch keine Alternative gibt, da kein Reinigungsequipment zur Verfügung steht. Besonders der zusehens grüner werdende Pool war sehr schade, da er aufgrund mangelnder Hygiene nicht nutzbar war. Hinzufügen muss man auch, dass alle Pools inklusive dem öffentlichen nicht beheizt sind. Die Umgebung lädt leider auch nicht zum Spaziergang ein. Das Neubaugebiet ist riesig und kaum erschlossen, so, dass man zum nächsten Geschäft circa 20 Minuten zu Fuß gehen muss. Alles andere ist nur mit dem Auto zu erreichen. Wir waren sehr enttäuscht und würden nicht wiederkommen.
Auf den ersten Blick ist diese Unterkunft sehr schön und durchaus so wie auf den weiblichen Fotos zu sehen. Das Personal ist bemüht, doch leider auch überfordert, so dass viele Punkte unbearbeitet blieben. Für uns persönlich war es ärgerlich, dass das Internet die Hälfte unseres Aufenthaltes nicht funktionierte und wir nicht die gebuchte Anzahl von Betten bekamen. Sehr schade war auch, dass nicht kommuniziert wurde, dass Roomservice mit Zusatzkosten verbunden ist, ist aber auch keine Alternative gibt, da kein Reinigungsequipment zur Verfügung steht. Besonders der zusehens grüner werdende Pool war sehr schade, da er aufgrund mangelnder Hygiene nicht nutzbar war. Hinzufügen muss man auch, dass alle Pools inklusive dem öffentlichen nicht beheizt sind. Die Umgebung lädt leider auch nicht zum Spaziergang ein. Das Neubaugebiet ist riesig und kaum erschlossen, so, dass man zum nächsten Geschäft circa 20 Minuten zu Fuß gehen muss. Alles andere ist nur mit dem Auto zu erreichen. Wir waren sehr enttäuscht und würden nicht wiederkommen.
10
Jennifer
Apr 7, 2025
·
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
2
Irma Aguilar
Nov 26, 2024
·
Stayed 7 nights
Nula comunicación en el tema de una fuga al parecer de agua, en el techo de la sala/cocina en el 3er día de estancia, NUNCA ofrecieron cambio de habitación, u otra opción, ya que simularon que todo estaba bien. La alberca y jacuzzi les falta mantenimiento y químicos Sanitarios, así como fría el agua. La decoración y muebles de excelente calidad !!
Nula comunicación en el tema de una fuga al parecer de agua, en el techo de la sala/cocina en el 3er día de estancia, NUNCA ofrecieron cambio de habitación, u otra opción, ya que simularon que todo estaba bien. La alberca y jacuzzi les falta mantenimiento y químicos Sanitarios, así como fría el agua. La decoración y muebles de excelente calidad !!
8
Sayeeda
Mar 4, 2025
·
Stayed 6 nights
Over all stay was good but couldve been better if they werent having constant water issues. Literally 4/5 nights we stayed, we had water issues, as in no water. Poor pressure etc. Staff were very sweet and respectful. Interiors were beautiful and modern artsy, Place was clean. Rooftop and pool were gorgeous. Neighborhood was mostly quiet and safe. I appreciated the Free laundry room, just bring detergent. There was an Ice machine room with filtered water. Poor internet connection in rooms were a tad annoying as well. Will stay again if they have those two issues sorted.
Over all stay was good but couldve been better if they werent having constant water issues. Literally 4/5 nights we stayed, we had water issues, as in no water. Poor pressure etc. Staff were very sweet and respectful. Interiors were beautiful and modern artsy, Place was clean. Rooftop and pool were gorgeous. Neighborhood was mostly quiet and safe. I appreciated the Free laundry room, just bring detergent. There was an Ice machine room with filtered water. Poor internet connection in rooms were a tad annoying as well. Will stay again if they have those two issues sorted.
10
Jason
Feb 17, 2025
·
Stayed 5 nights
Loved the rooftop pool. Only thing was the shower and wasn’t that great
Loved the rooftop pool. Only thing was the shower and wasn’t that great
2
Michael
Nov 18, 2024
·
Stayed 4 nights
We payed extra to have a hottub only to find out they didn’t have hot water
We payed extra to have a hottub only to find out they didn’t have hot water
10
Kadeem
Jul 28, 2025
·
Stayed 3 nights
My stay at this property was great . I loved the personal pool that came with the grand suite & also the rooftop pool was really nice . Would definitely come back !
My stay at this property was great . I loved the personal pool that came with the grand suite & also the rooftop pool was really nice . Would definitely come back !
10
Myriam
Mar 1, 2025
·
Stayed 3 nights
Nous avons eu un très bon accueil avec le personnel. Ils nous ont donné pas mal de conseils sur les lieux à visiter ou des restaurants. L’hôtel est vraiment splendide avec un super belle vue sur la forêt et un peu sur la zone hôtelière La chambre est spacieuse et bien équipée. Le roof top est sublime avec un coin bar. Il y a une laverie gratuite (lave linge +sèche linge) pour les clients de l’hôtel (vraiment très appréciable). La wifi fonctionne bien. L’hôtel est dans une zone vraiment calme. Nous avons eu quelques soucis avec des coupure d’eau, mais le personnel nous a prévenus et est tout de suite intervenu. Ce qui était appréciable
Nous avons eu un très bon accueil avec le personnel. Ils nous ont donné pas mal de conseils sur les lieux à visiter ou des restaurants. L’hôtel est vraiment splendide avec un super belle vue sur la forêt et un peu sur la zone hôtelière La chambre est spacieuse et bien équipée. Le roof top est sublime avec un coin bar. Il y a une laverie gratuite (lave linge +sèche linge) pour les clients de l’hôtel (vraiment très appréciable). La wifi fonctionne bien. L’hôtel est dans une zone vraiment calme. Nous avons eu quelques soucis avec des coupure d’eau, mais le personnel nous a prévenus et est tout de suite intervenu. Ce qui était appréciable
10
Donald
Jan 6, 2024
·
Stayed 10 nights
Very new property. Beautiful rooms and views. Amazing rooftop pool. Friendly and helpful staff. I would stay again!
Very new property. Beautiful rooms and views. Amazing rooftop pool. Friendly and helpful staff. I would stay again!
10
Julie
Feb 21, 2025
·
Stayed 14 nights
Spacious apartments, great roof -top pool well maintained, friendly staff
Spacious apartments, great roof -top pool well maintained, friendly staff
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AI-generated summary based on recent guest reviews
Cleanliness
Mixed feedback: many found rooms clean and new, but several reported ants, spiders/cobwebs, and missed cleaning, including dead bugs after fumigation. Housekeeping may be limited or extra-cost for some stays.
Related guest reviews
8
Alberto
Jan 10, 2024
·
Stayed 2 nights
LA propiedad al parecer es nueva y muy bonito el diseño de las habitaciones y las areas comunes, tuvimos dos inconvenientes, no nos facturaron y ademas había arañas en las habitaciones, pedimos que aspiraran pero no lo hicieron
LA propiedad al parecer es nueva y muy bonito el diseño de las habitaciones y las areas comunes, tuvimos dos inconvenientes, no nos facturaron y ademas había arañas en las habitaciones, pedimos que aspiraran pero no lo hicieron
8
Tracy
Sep 24, 2025
·
Stayed 3 nights
I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund. As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments. The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.
I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund. As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments. The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.
10
Ilka
Feb 9, 2025
·
Stayed 3 nights
Wir hatten eine große Suite mit 120 m2. Die Suite war sehr schön eingerichtet und man kann sich dort sehr wohl fühlen. Leider waren aber viele Ecken innerhalb der Suite und in den Gängen des Hotels nicht besonders sauber, bzw. nicht gut geputzt. Die Küche der Suite hat schönes Geschirr, einen großen Kühlschrank, eine Mikro und einen Herd ( keinen Tee-/ Kaffeekocher, wie in unserer Beschreibung). Aber es gab keinen Mülleimer, keinerlei Gewürze, keinen Spülschwamm oder Geschirrhandtuch etc… Die Mitarbeiter sind insgesamt nett und bemüht gewesen. Der Rooftopbereich mit langem Pool ist wunderschön. Die Umgebung ist sicher, grün und ruhig (bis auf einen Hund, der zeitweise durchgebellt hat), trotz vieler neuer Bauprojekte. Das Wasser im Hotel ist mehrfach ausgefallen. Ein Rad, Mietauto o. Ä. ist notwendig. Sowohl zur Strandregion, wie auch in die Stadt ist es doch recht weit. Gerne hätten wir das Xambé besser bewertet, und obwohl wir einen super Preis gezahlt haben für diese große tolle Wohnung, war man fast traurig, dass sich letztendlich um das Hotel und die Zimmer nicht besser gekümmert wird. Da wäre Potential nach oben.
Wir hatten eine große Suite mit 120 m2. Die Suite war sehr schön eingerichtet und man kann sich dort sehr wohl fühlen. Leider waren aber viele Ecken innerhalb der Suite und in den Gängen des Hotels nicht besonders sauber, bzw. nicht gut geputzt. Die Küche der Suite hat schönes Geschirr, einen großen Kühlschrank, eine Mikro und einen Herd ( keinen Tee-/ Kaffeekocher, wie in unserer Beschreibung). Aber es gab keinen Mülleimer, keinerlei Gewürze, keinen Spülschwamm oder Geschirrhandtuch etc… Die Mitarbeiter sind insgesamt nett und bemüht gewesen. Der Rooftopbereich mit langem Pool ist wunderschön. Die Umgebung ist sicher, grün und ruhig (bis auf einen Hund, der zeitweise durchgebellt hat), trotz vieler neuer Bauprojekte. Das Wasser im Hotel ist mehrfach ausgefallen. Ein Rad, Mietauto o. Ä. ist notwendig. Sowohl zur Strandregion, wie auch in die Stadt ist es doch recht weit. Gerne hätten wir das Xambé besser bewertet, und obwohl wir einen super Preis gezahlt haben für diese große tolle Wohnung, war man fast traurig, dass sich letztendlich um das Hotel und die Zimmer nicht besser gekümmert wird. Da wäre Potential nach oben.
8
Tracy
Apr 8, 2024
·
Stayed 7 nights
Quiet location, 15 min bike ride to beach Restaurant 10-15 min walk Room spacious, rooftop pool is great Staff are friendly and helpful Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
Quiet location, 15 min bike ride to beach Restaurant 10-15 min walk Room spacious, rooftop pool is great Staff are friendly and helpful Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
6
Maria Fernanda
Jan 16, 2024
·
Stayed 3 nights
Es un lugar precioso para estar, sin embargo la calefacción de la alberca funcionó 1 vez de todos los días que estuve, no hacían limpieza diario, había muchas arañas y telarañas en el baño, el bote de basura era insuficiente.
Es un lugar precioso para estar, sin embargo la calefacción de la alberca funcionó 1 vez de todos los días que estuve, no hacían limpieza diario, había muchas arañas y telarañas en el baño, el bote de basura era insuficiente.
8
Thomas
Apr 19, 2025
·
Stayed 3 nights
Super modernes hotel. Leider nicht so sauber. Dafür das es er 2 Jahre alt ist, bedarf es einiges a Instandhaltung
Super modernes hotel. Leider nicht so sauber. Dafür das es er 2 Jahre alt ist, bedarf es einiges a Instandhaltung
8
Sayeeda
Mar 4, 2025
·
Stayed 6 nights
Over all stay was good but couldve been better if they werent having constant water issues. Literally 4/5 nights we stayed, we had water issues, as in no water. Poor pressure etc. Staff were very sweet and respectful. Interiors were beautiful and modern artsy, Place was clean. Rooftop and pool were gorgeous. Neighborhood was mostly quiet and safe. I appreciated the Free laundry room, just bring detergent. There was an Ice machine room with filtered water. Poor internet connection in rooms were a tad annoying as well. Will stay again if they have those two issues sorted.
Over all stay was good but couldve been better if they werent having constant water issues. Literally 4/5 nights we stayed, we had water issues, as in no water. Poor pressure etc. Staff were very sweet and respectful. Interiors were beautiful and modern artsy, Place was clean. Rooftop and pool were gorgeous. Neighborhood was mostly quiet and safe. I appreciated the Free laundry room, just bring detergent. There was an Ice machine room with filtered water. Poor internet connection in rooms were a tad annoying as well. Will stay again if they have those two issues sorted.
10
Donovan
Nov 18, 2025
·
Stayed 2 nights
Las instalaciones funcionales, la limpieza de la habitación es excelente,
Las instalaciones funcionales, la limpieza de la habitación es excelente,
6
Omri
Mar 4, 2025
·
Stayed 3 nights
The property itself is absolutely beautiful, and the staff at the front desk were incredibly kind and welcoming, which we really appreciated. The location and overall atmosphere had so much potential for a great stay. However, the cleanliness was a major issue. There were ants everywhere, dirt all over the floor, and spider webs in multiple areas, which made it feel like the room hadn’t been properly cleaned in a while. It was disappointing because with better housekeeping, this place could be amazing. If management improves the cleaning standards, Xambe Hotel could be a great place to stay. Until then, I’d hesitate to recommend it.
The property itself is absolutely beautiful, and the staff at the front desk were incredibly kind and welcoming, which we really appreciated. The location and overall atmosphere had so much potential for a great stay. However, the cleanliness was a major issue. There were ants everywhere, dirt all over the floor, and spider webs in multiple areas, which made it feel like the room hadn’t been properly cleaned in a while. It was disappointing because with better housekeeping, this place could be amazing. If management improves the cleaning standards, Xambe Hotel could be a great place to stay. Until then, I’d hesitate to recommend it.
4
Saul
Nov 1, 2024
·
Stayed 4 nights
Me dieron una habitación sucia, me cambiaron a otra con suciedades en el mini refrigerador. La limpieza de la habitación tiene un sobrecosto (considerable), lo que siempre está incluido en hoteles del mismo coste. Llegar es complicado, y al estar pegado a la selva entran muchos bichos.
Me dieron una habitación sucia, me cambiaron a otra con suciedades en el mini refrigerador. La limpieza de la habitación tiene un sobrecosto (considerable), lo que siempre está incluido en hoteles del mismo coste. Llegar es complicado, y al estar pegado a la selva entran muchos bichos.
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AI-generated summary based on recent guest reviews
Rooms
Spacious, modern apartment-style suites with full kitchens, attractive decor, jungle views, and very comfortable beds. Some guests experienced noise between adjoining units, inconsistent Wi-Fi, and shower or hot-water issues.
Related guest reviews
8
Tracy
Sep 24, 2025
·
Stayed 3 nights
I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund. As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments. The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.
I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund. As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments. The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.
8
Kliti
Jan 17, 2024
·
Stayed 6 nights
Brand new and very nicely designed! The room was very clean when we first checked-in. Easy comunication with front desk through whatsapp. worth mentioning: if you book just book 1 bdrm, they might reserve the other part of the appartment to other guests which can be heard as if they are in your own room! This is an issue with the layout and guests can be heard a lot! So the design is that each floor has 4 big appartments with a kitchen, 2 bdrm and 2 bathrooms each. They are designed such that, 1 bdrm and bathroom can be seperated by a door and booked seperatly based on the reservations. If that is the case, the other half of the appartment can be reserved by other guests!
Brand new and very nicely designed! The room was very clean when we first checked-in. Easy comunication with front desk through whatsapp. worth mentioning: if you book just book 1 bdrm, they might reserve the other part of the appartment to other guests which can be heard as if they are in your own room! This is an issue with the layout and guests can be heard a lot! So the design is that each floor has 4 big appartments with a kitchen, 2 bdrm and 2 bathrooms each. They are designed such that, 1 bdrm and bathroom can be seperated by a door and booked seperatly based on the reservations. If that is the case, the other half of the appartment can be reserved by other guests!
10
Ilka
Feb 9, 2025
·
Stayed 3 nights
Wir hatten eine große Suite mit 120 m2. Die Suite war sehr schön eingerichtet und man kann sich dort sehr wohl fühlen. Leider waren aber viele Ecken innerhalb der Suite und in den Gängen des Hotels nicht besonders sauber, bzw. nicht gut geputzt. Die Küche der Suite hat schönes Geschirr, einen großen Kühlschrank, eine Mikro und einen Herd ( keinen Tee-/ Kaffeekocher, wie in unserer Beschreibung). Aber es gab keinen Mülleimer, keinerlei Gewürze, keinen Spülschwamm oder Geschirrhandtuch etc… Die Mitarbeiter sind insgesamt nett und bemüht gewesen. Der Rooftopbereich mit langem Pool ist wunderschön. Die Umgebung ist sicher, grün und ruhig (bis auf einen Hund, der zeitweise durchgebellt hat), trotz vieler neuer Bauprojekte. Das Wasser im Hotel ist mehrfach ausgefallen. Ein Rad, Mietauto o. Ä. ist notwendig. Sowohl zur Strandregion, wie auch in die Stadt ist es doch recht weit. Gerne hätten wir das Xambé besser bewertet, und obwohl wir einen super Preis gezahlt haben für diese große tolle Wohnung, war man fast traurig, dass sich letztendlich um das Hotel und die Zimmer nicht besser gekümmert wird. Da wäre Potential nach oben.
Wir hatten eine große Suite mit 120 m2. Die Suite war sehr schön eingerichtet und man kann sich dort sehr wohl fühlen. Leider waren aber viele Ecken innerhalb der Suite und in den Gängen des Hotels nicht besonders sauber, bzw. nicht gut geputzt. Die Küche der Suite hat schönes Geschirr, einen großen Kühlschrank, eine Mikro und einen Herd ( keinen Tee-/ Kaffeekocher, wie in unserer Beschreibung). Aber es gab keinen Mülleimer, keinerlei Gewürze, keinen Spülschwamm oder Geschirrhandtuch etc… Die Mitarbeiter sind insgesamt nett und bemüht gewesen. Der Rooftopbereich mit langem Pool ist wunderschön. Die Umgebung ist sicher, grün und ruhig (bis auf einen Hund, der zeitweise durchgebellt hat), trotz vieler neuer Bauprojekte. Das Wasser im Hotel ist mehrfach ausgefallen. Ein Rad, Mietauto o. Ä. ist notwendig. Sowohl zur Strandregion, wie auch in die Stadt ist es doch recht weit. Gerne hätten wir das Xambé besser bewertet, und obwohl wir einen super Preis gezahlt haben für diese große tolle Wohnung, war man fast traurig, dass sich letztendlich um das Hotel und die Zimmer nicht besser gekümmert wird. Da wäre Potential nach oben.
10
Jennifer
Nov 29, 2025
·
Stayed 9 nights
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
10
Jennifer
Apr 7, 2025
·
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
10
J.
Feb 6, 2025
·
Stayed 3 nights
We stayed in the top floor in the “Superior Suite” and it was a dream! It was absolutely beautiful and the view of the untouched jungle behind us was everything! The bed was giant, I think larger than a standard King bed and was the most comfortable bed and pillow I’ve ever slept in. Blackout curtains in the bedroom worked wonderfully. The rooftop public pool was also extremely nice. The staff at the front desk were friendly and welcoming and quick to assist when we needed a hand. The Aldea Zama area of Tulum seemed to be the most developed as far as paved roads go. We were pleasantly surprised after staying in the Veleta area first where everything is dirt roads and potholes currently (early 2025). We already want to return to Xambé. I just hope the price doesn’t skyrocket after all these amazing reviews haha! I have nothing negative to say. We stayed in 4 different places and Xambé was our absolute favourite! We want to return with friends next time! I left my heart at Xambé Tulum ❤️
We stayed in the top floor in the “Superior Suite” and it was a dream! It was absolutely beautiful and the view of the untouched jungle behind us was everything! The bed was giant, I think larger than a standard King bed and was the most comfortable bed and pillow I’ve ever slept in. Blackout curtains in the bedroom worked wonderfully. The rooftop public pool was also extremely nice. The staff at the front desk were friendly and welcoming and quick to assist when we needed a hand. The Aldea Zama area of Tulum seemed to be the most developed as far as paved roads go. We were pleasantly surprised after staying in the Veleta area first where everything is dirt roads and potholes currently (early 2025). We already want to return to Xambé. I just hope the price doesn’t skyrocket after all these amazing reviews haha! I have nothing negative to say. We stayed in 4 different places and Xambé was our absolute favourite! We want to return with friends next time! I left my heart at Xambé Tulum ❤️
6
Anastasiya
Jan 18, 2025
·
Stayed 2 nights
Overall nice hotel but definitely needs improvement. Cons: - Hot water was only running for 5 minutes, i had to go to the front desk to ask to fix it - AC remote was not working, I went to front desk they put new batteries but in the morning it was not working again - No extra toilet paper, you only have one roll in your bathroom - Also little ants in the room - They did not have any bikes for rent when I came Other than that was good
Overall nice hotel but definitely needs improvement. Cons: - Hot water was only running for 5 minutes, i had to go to the front desk to ask to fix it - AC remote was not working, I went to front desk they put new batteries but in the morning it was not working again - No extra toilet paper, you only have one roll in your bathroom - Also little ants in the room - They did not have any bikes for rent when I came Other than that was good
10
Jason
Feb 17, 2025
·
Stayed 5 nights
Loved the rooftop pool. Only thing was the shower and wasn’t that great
Loved the rooftop pool. Only thing was the shower and wasn’t that great
10
Andrew
May 10, 2024
·
Stayed 1 night
Beautiful modern room.
Beautiful modern room.
6
guillermo
Jan 4, 2025
·
Stayed 6 nights
Demasiado ruido entre cuartos debido a que solo los divide una puerta escuchas todo , problemas de wifi
Demasiado ruido entre cuartos debido a que solo los divide una puerta escuchas todo , problemas de wifi
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, welcoming, and helpful (often via WhatsApp). A minority report slow or absent front-desk support and difficulties with billing, room assignment, or communication.
Related guest reviews
10
Eric
Jan 16, 2026
·
Stayed 5 nights
Wonderful experience..the staff was fantastic and very helpful… you need a car or scooter… one downside of aldea zama, very few street lights at night…
Wonderful experience..the staff was fantastic and very helpful… you need a car or scooter… one downside of aldea zama, very few street lights at night…
8
Tracy
Sep 24, 2025
·
Stayed 3 nights
I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund. As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments. The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.
I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund. As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments. The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.
4
Promi
May 4, 2024
·
My partner and I booked the grand suite at this hotel which mentioned we would get the yard, pool AND outdoor spa tub. Upon check-in we were given just a normal apartment with a tub in the balcony. We tried to resolve the issue with the hotel for many days but they refused to give us the room we actually booked and stopped helping on getting a refund. Stay away from this hotel!! They have false advertisement and horrible communication. Save your money and go to a more reliable hotel.
My partner and I booked the grand suite at this hotel which mentioned we would get the yard, pool AND outdoor spa tub. Upon check-in we were given just a normal apartment with a tub in the balcony. We tried to resolve the issue with the hotel for many days but they refused to give us the room we actually booked and stopped helping on getting a refund. Stay away from this hotel!! They have false advertisement and horrible communication. Save your money and go to a more reliable hotel.
10
Fan
Dec 8, 2024
·
Stayed 1 night
Very beautiful design, great facilities and surrounding environment, and the front desk staff Monica is very friendly and supportive
Very beautiful design, great facilities and surrounding environment, and the front desk staff Monica is very friendly and supportive
10
Jennifer
Nov 29, 2025
·
Stayed 9 nights
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
10
Jennifer
Apr 7, 2025
·
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
10
kourtney
May 19, 2024
·
Stayed 3 nights
I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.
I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.
4
Britney
Aug 24, 2024
·
Stayed 2 nights
The water was cold every single day. I couldn’t take a proper shower because the shower head had the water flying everywhere. The people at the front desk always went missing and you would have to yell hello for a few minutes to find someone.
The water was cold every single day. I couldn’t take a proper shower because the shower head had the water flying everywhere. The people at the front desk always went missing and you would have to yell hello for a few minutes to find someone.
10
Garry
Dec 4, 2024
·
Stayed 2 nights
This property looked just like the pictures & Monica at the front desk was very helpful.
This property looked just like the pictures & Monica at the front desk was very helpful.
10
Daniela
Apr 14, 2025
·
Stayed 1 night
La estadia de mi pareja y yo fue muy bonita. Todos son super amables, tuvimos problemas con laa reservaciones en otros lugares y ellos nos ayudaron en todo momento. Hicieron que nuestra estadia en Tulum fuera super agradable. Todos siempre nos dieron recomendaciones de lugares que visitar. Mi esposo y yo esperamos volver pronto.
La estadia de mi pareja y yo fue muy bonita. Todos son super amables, tuvimos problemas con laa reservaciones en otros lugares y ellos nos ayudaron en todo momento. Hicieron que nuestra estadia en Tulum fuera super agradable. Todos siempre nos dieron recomendaciones de lugares que visitar. Mi esposo y yo esperamos volver pronto.
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AI-generated summary based on recent guest reviews
Location
Quiet Aldea Zama setting that feels safe for many. A car or scooter is commonly recommended due to distance and confusing roads amid ongoing construction, though some note restaurants and a convenience store within a short walk.
Related guest reviews
10
Eric
Jan 16, 2026
·
Stayed 5 nights
Wonderful experience..the staff was fantastic and very helpful… you need a car or scooter… one downside of aldea zama, very few street lights at night…
Wonderful experience..the staff was fantastic and very helpful… you need a car or scooter… one downside of aldea zama, very few street lights at night…
10
Ilka
Feb 9, 2025
·
Stayed 3 nights
Wir hatten eine große Suite mit 120 m2. Die Suite war sehr schön eingerichtet und man kann sich dort sehr wohl fühlen. Leider waren aber viele Ecken innerhalb der Suite und in den Gängen des Hotels nicht besonders sauber, bzw. nicht gut geputzt. Die Küche der Suite hat schönes Geschirr, einen großen Kühlschrank, eine Mikro und einen Herd ( keinen Tee-/ Kaffeekocher, wie in unserer Beschreibung). Aber es gab keinen Mülleimer, keinerlei Gewürze, keinen Spülschwamm oder Geschirrhandtuch etc… Die Mitarbeiter sind insgesamt nett und bemüht gewesen. Der Rooftopbereich mit langem Pool ist wunderschön. Die Umgebung ist sicher, grün und ruhig (bis auf einen Hund, der zeitweise durchgebellt hat), trotz vieler neuer Bauprojekte. Das Wasser im Hotel ist mehrfach ausgefallen. Ein Rad, Mietauto o. Ä. ist notwendig. Sowohl zur Strandregion, wie auch in die Stadt ist es doch recht weit. Gerne hätten wir das Xambé besser bewertet, und obwohl wir einen super Preis gezahlt haben für diese große tolle Wohnung, war man fast traurig, dass sich letztendlich um das Hotel und die Zimmer nicht besser gekümmert wird. Da wäre Potential nach oben.
Wir hatten eine große Suite mit 120 m2. Die Suite war sehr schön eingerichtet und man kann sich dort sehr wohl fühlen. Leider waren aber viele Ecken innerhalb der Suite und in den Gängen des Hotels nicht besonders sauber, bzw. nicht gut geputzt. Die Küche der Suite hat schönes Geschirr, einen großen Kühlschrank, eine Mikro und einen Herd ( keinen Tee-/ Kaffeekocher, wie in unserer Beschreibung). Aber es gab keinen Mülleimer, keinerlei Gewürze, keinen Spülschwamm oder Geschirrhandtuch etc… Die Mitarbeiter sind insgesamt nett und bemüht gewesen. Der Rooftopbereich mit langem Pool ist wunderschön. Die Umgebung ist sicher, grün und ruhig (bis auf einen Hund, der zeitweise durchgebellt hat), trotz vieler neuer Bauprojekte. Das Wasser im Hotel ist mehrfach ausgefallen. Ein Rad, Mietauto o. Ä. ist notwendig. Sowohl zur Strandregion, wie auch in die Stadt ist es doch recht weit. Gerne hätten wir das Xambé besser bewertet, und obwohl wir einen super Preis gezahlt haben für diese große tolle Wohnung, war man fast traurig, dass sich letztendlich um das Hotel und die Zimmer nicht besser gekümmert wird. Da wäre Potential nach oben.
6
Toby
Apr 21, 2024
·
Stayed 3 nights
Customer service was great however bad location nothing is in walking distance a taxi to anywhere is 20$ we rented a scooter which was fun, the beach and downtown area are roughly 15-20mins away
Customer service was great however bad location nothing is in walking distance a taxi to anywhere is 20$ we rented a scooter which was fun, the beach and downtown area are roughly 15-20mins away
8
Tracy
Apr 8, 2024
·
Stayed 7 nights
Quiet location, 15 min bike ride to beach Restaurant 10-15 min walk Room spacious, rooftop pool is great Staff are friendly and helpful Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
Quiet location, 15 min bike ride to beach Restaurant 10-15 min walk Room spacious, rooftop pool is great Staff are friendly and helpful Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
10
Jennifer
Nov 29, 2025
·
Stayed 9 nights
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
10
Lawrence
Mar 14, 2024
·
Stayed 3 nights
Quiet getaway for those looking for a more intimate jungle feel. Plenty of development in the area so be mindful that you still will be in a neighborhood that is actively undergoing construction. Would book again for multiple couples trips.
Quiet getaway for those looking for a more intimate jungle feel. Plenty of development in the area so be mindful that you still will be in a neighborhood that is actively undergoing construction. Would book again for multiple couples trips.
10
George
Jan 13, 2025
·
Stayed 1 night
If you want to get away from the central area of Tulum this is the spot to go. Since it's far from the center, it is priced accordingly. Nice and quiet place. I would suggest a car or transport available to this destination as it's not easily reachable by foot.
If you want to get away from the central area of Tulum this is the spot to go. Since it's far from the center, it is priced accordingly. Nice and quiet place. I would suggest a car or transport available to this destination as it's not easily reachable by foot.
10
kourtney
May 19, 2024
·
Stayed 3 nights
I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.
I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.
10
Omar Alexander
Apr 28, 2024
·
Stayed 4 nights
This place is brand new, only 4 months old since it opened. The staff is extremely friendly and willing to help you by answering your questions or by simply confirming a taxi when needed. I would stay there again, the only con I didn\'t like is that the closest convenience store is "walking distance" but the roads are very confusing [we got lost].
This place is brand new, only 4 months old since it opened. The staff is extremely friendly and willing to help you by answering your questions or by simply confirming a taxi when needed. I would stay there again, the only con I didn\'t like is that the closest convenience store is "walking distance" but the roads are very confusing [we got lost].
4
Yara
Dec 31, 2024
·
Stayed 1 night
Location is not convenient, hard to find the hotel
Location is not convenient, hard to find the hotel
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AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
8
ERICK
Oct 25, 2024
·
Stayed 2 nights
The hotel is in a developing/construction area. The hotel itself is quite and the area as well. PLEASE be awared that no basic supplies are provided. The room had a coffee maker, but no coffee/sugar/creamer. There was a pitcher of water but no water is supplied. Only 1 roll of toilet paper was placed so we had to asked for another roll. The ONLY person that went above and beyond and made the experience worth it was the Receptionist, Monica Garcia!! She was extremely accommodating and made our visit pleasant. I would recommend this hotel but make sure you bring water and coffee supplies. Food wise, make sure you bring food. The shower head sprayers sprayed all over except down on me. The cold/hot water lever settings were backwards: cold was hot and hot was cold. Who I REALLY RECOMMEND it's the Receptionist! She's the best Receptionist ever!!!!
The hotel is in a developing/construction area. The hotel itself is quite and the area as well. PLEASE be awared that no basic supplies are provided. The room had a coffee maker, but no coffee/sugar/creamer. There was a pitcher of water but no water is supplied. Only 1 roll of toilet paper was placed so we had to asked for another roll. The ONLY person that went above and beyond and made the experience worth it was the Receptionist, Monica Garcia!! She was extremely accommodating and made our visit pleasant. I would recommend this hotel but make sure you bring water and coffee supplies. Food wise, make sure you bring food. The shower head sprayers sprayed all over except down on me. The cold/hot water lever settings were backwards: cold was hot and hot was cold. Who I REALLY RECOMMEND it's the Receptionist! She's the best Receptionist ever!!!!
6
Toby
Apr 21, 2024
·
Stayed 3 nights
Customer service was great however bad location nothing is in walking distance a taxi to anywhere is 20$ we rented a scooter which was fun, the beach and downtown area are roughly 15-20mins away
Customer service was great however bad location nothing is in walking distance a taxi to anywhere is 20$ we rented a scooter which was fun, the beach and downtown area are roughly 15-20mins away
8
Tracy
Apr 8, 2024
·
Stayed 7 nights
Quiet location, 15 min bike ride to beach Restaurant 10-15 min walk Room spacious, rooftop pool is great Staff are friendly and helpful Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
Quiet location, 15 min bike ride to beach Restaurant 10-15 min walk Room spacious, rooftop pool is great Staff are friendly and helpful Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
10
Jennifer
Nov 29, 2025
·
Stayed 9 nights
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
10
Jennifer
Apr 7, 2025
·
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
10
Xochitl Edith
Jul 25, 2024
·
Stayed 1 night
Las habitaciones están excelentes , limpias, nuevas y modernas. Pero el acceso es muy complicado, es un laberinto de condominios (no uses Google map para llegar) . Tienes que llevar tus botellas de agua. Hay cafetera pero no hay café, tazas, cucharas azúcar (hay un seven/11 como un kilómetro ) La alberca está espectacular y tiene una vista muy bonita. El personal es amable y atento. Hay lavadora y secadora disponible. Las toallas son nuevas, hay secadora de cabello, shampoo, acondicionador y jabón. Me encantó y es muy tranquilo
Las habitaciones están excelentes , limpias, nuevas y modernas. Pero el acceso es muy complicado, es un laberinto de condominios (no uses Google map para llegar) . Tienes que llevar tus botellas de agua. Hay cafetera pero no hay café, tazas, cucharas azúcar (hay un seven/11 como un kilómetro ) La alberca está espectacular y tiene una vista muy bonita. El personal es amable y atento. Hay lavadora y secadora disponible. Las toallas son nuevas, hay secadora de cabello, shampoo, acondicionador y jabón. Me encantó y es muy tranquilo
10
kourtney
May 19, 2024
·
Stayed 3 nights
I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.
I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.
10
Omar Alexander
Apr 28, 2024
·
Stayed 4 nights
This place is brand new, only 4 months old since it opened. The staff is extremely friendly and willing to help you by answering your questions or by simply confirming a taxi when needed. I would stay there again, the only con I didn\'t like is that the closest convenience store is "walking distance" but the roads are very confusing [we got lost].
This place is brand new, only 4 months old since it opened. The staff is extremely friendly and willing to help you by answering your questions or by simply confirming a taxi when needed. I would stay there again, the only con I didn\'t like is that the closest convenience store is "walking distance" but the roads are very confusing [we got lost].
10
Myriam
Mar 1, 2025
·
Stayed 3 nights
Nous avons eu un très bon accueil avec le personnel. Ils nous ont donné pas mal de conseils sur les lieux à visiter ou des restaurants. L’hôtel est vraiment splendide avec un super belle vue sur la forêt et un peu sur la zone hôtelière La chambre est spacieuse et bien équipée. Le roof top est sublime avec un coin bar. Il y a une laverie gratuite (lave linge +sèche linge) pour les clients de l’hôtel (vraiment très appréciable). La wifi fonctionne bien. L’hôtel est dans une zone vraiment calme. Nous avons eu quelques soucis avec des coupure d’eau, mais le personnel nous a prévenus et est tout de suite intervenu. Ce qui était appréciable
Nous avons eu un très bon accueil avec le personnel. Ils nous ont donné pas mal de conseils sur les lieux à visiter ou des restaurants. L’hôtel est vraiment splendide avec un super belle vue sur la forêt et un peu sur la zone hôtelière La chambre est spacieuse et bien équipée. Le roof top est sublime avec un coin bar. Il y a une laverie gratuite (lave linge +sèche linge) pour les clients de l’hôtel (vraiment très appréciable). La wifi fonctionne bien. L’hôtel est dans une zone vraiment calme. Nous avons eu quelques soucis avec des coupure d’eau, mais le personnel nous a prévenus et est tout de suite intervenu. Ce qui était appréciable
10
Cindy
Dec 4, 2024
·
Stayed 3 nights
People from reception helped me to find good places with local food 😋
People from reception helped me to find good places with local food 😋
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AI-generated summary based on recent guest reviews
10
Elizabeth
Jun 15, 2026
·
Stayed 5 nights
Highest recommendation for Xambe! It is about 5 minutes outside of the heart of Tulum (between town and the beach), and therefore is tranquil and very convenient to get wherever you are going. (You will need GPS to find it, because the roads are really confusing.) The photos are completely accurate, but what they miss is the pleasure of listening and watching the wind through the jungle treetops. The hotel personnel were so friendly and helpful with their suggestions.
Highest recommendation for Xambe! It is about 5 minutes outside of the heart of Tulum (between town and the beach), and therefore is tranquil and very convenient to get wherever you are going. (You will need GPS to find it, because the roads are really confusing.) The photos are completely accurate, but what they miss is the pleasure of listening and watching the wind through the jungle treetops. The hotel personnel were so friendly and helpful with their suggestions.
10
Andrea
May 27, 2026
·
Stayed 1 night
So beautiful, what a gem! The rooftop at sunset is amazing! We had the best time just looking at all the birds in the nature. Just be aware there is no food or drink service so bring own stuff from the store.
So beautiful, what a gem! The rooftop at sunset is amazing! We had the best time just looking at all the birds in the nature. Just be aware there is no food or drink service so bring own stuff from the store.
10
Raul
May 24, 2026
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Stayed 2 nights
Very good Location, comfort and quality. Nice hotel.
Very good Location, comfort and quality. Nice hotel.
8
Blake
Apr 19, 2026
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Stayed 2 nights
My only complaint will be the hot tub, It did have hot/warm water as describe in Expedia, it is basically a 4x4 pool (with only cold water)
My only complaint will be the hot tub, It did have hot/warm water as describe in Expedia, it is basically a 4x4 pool (with only cold water)
10
David
Apr 14, 2026
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Stayed 3 nights
Beautiful property, incredible rooms for the price we paid. Front desk staff did not speak English but the concierge on WhatsApp did and was very responsive and helpful. The area around the hotel is clearly still developing but felt safe and easy to navigate. It’s halfway between the main Tulum town and the beach bars. Would come back for sure!
Beautiful property, incredible rooms for the price we paid. Front desk staff did not speak English but the concierge on WhatsApp did and was very responsive and helpful. The area around the hotel is clearly still developing but felt safe and easy to navigate. It’s halfway between the main Tulum town and the beach bars. Would come back for sure!
FAQs about Xambé
Is parking available at the property?
Free self-parking is available on-site.
Does the property allow pets?
Pets are allowed in specific rooms, with a maximum of 2 pets total. A pet fee of MXN 1000 per accommodation, per stay applies, and service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is at 00:00 and check-out is at 00:00. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.
What is the location of the property in relation to key landmarks?
The property is located in Tulum (Zama), within a 10-minute drive of Tulum National Park and Tulum Beach. It is approximately 3.7 miles from Tulum Mayan Ruins and 3.6 miles from Playa Paraiso.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours are not specified.
What are the policies regarding children staying at the property?
Children are welcome at the property.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-17: 33.454989975505825USD
- 2026-09-18: 34.23534046829605USD
- 2026-09-19: 34.847659477478025USD
- 2026-09-20: 34.849727072052USD
- 2026-09-21: 34.68050409326553USD
- 2026-09-22: 34.68050409326553USD
- 2026-09-23: 33.73525417220688USD
- 2026-09-24: 35.49390324551201USD
- 2026-09-25: 34.868539116327284USD
- 2026-09-26: 35.6127570797882USD
- 2026-09-27: 34.847659477478025USD
- 2026-09-28: 34.868539116327284USD
- 2026-09-29: 34.868539116327284USD
- 2026-09-30: 34.86562170533943USD
- 2026-10-01: 34.85764482034111USD
- 2026-10-02: 34.86562170533943USD
- 2026-10-03: 34.86562170533943USD
- 2026-10-04: 34.85764482034111USD
- 2026-10-05: 38.55740599785614USD
- 2026-10-06: 34.868539116327284USD
- 2026-10-07: 41.49620695245743USD
- 2026-10-08: 41.49620695245743USD
- 2026-10-09: 34.86562170533943USD
- 2026-10-10: 33.92520128219986USD
- 2026-10-11: 41.49620695245743USD
- 2026-10-12: 34.868539116327284USD
- 2026-10-13: 34.868539116327284USD
- 2026-10-14: 34.86562170533943USD
- 2026-10-15: 34.868539116327284USD
- 2026-10-16: 34.868539116327284USD
- 2026-10-17: 35.175971155290604USD
- 2026-10-18: 36.79220589131927USD
- 2026-10-19: 34.86562170533943USD
- 2026-10-20: 41.49620695245743USD
- 2026-10-21: 37.22075429124832USD
- 2026-10-22: 41.49620695245743USD
- 2026-10-23: 38.55740599785614USD
- 2026-10-24: 34.85764482034111USD
- 2026-10-25: 34.868539116327284USD
- 2026-10-26: 34.86562170533943USD
- 2026-10-27: 34.85764482034111USD
- 2026-10-28: 48.38841081088638USD
- 2026-10-29: 48.38841081088638USD
- 2026-10-30: 41.60345027949142USD
- 2026-10-31: 48.94193040912246USD
- 2026-11-01: 42.068847420005795USD
- 2026-11-02: 39.887552666450496USD
- 2026-11-03: 49.646739231513976USD
- 2026-11-04: 49.81832767866897USD
- 2026-11-05: 52.806856034973144USD
- 2026-11-06: 51.60416868696976USD
- 2026-11-07: 46.3953854369812USD
- 2026-11-08: 41.592534081020354USD
- 2026-11-09: 48.94193040912246USD
- 2026-11-10: 48.94193040912246USD
- 2026-11-11: 47.67345237699509USD
- 2026-11-12: 43.32650124409866USD
- 2026-11-13: 51.9432717190895USD
- 2026-11-14: 43.32941427458954USD
- 2026-11-15: 45.52142372375488USD
- 2026-11-16: 42.69018149197006USD
- 2026-11-17: 49.103369244777674USD
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, mobile payments, and cash
- Mobile payment options include: Google Pay, Apple Pay, and Huawei Pay
- Noise-free guestrooms cannot be guaranteed
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has not indicated whether there is a smoke detector on the property
- Safety features at this property include a fire extinguisher and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- Pet deposit: MXN 1000 per stay
- Pet fee: MXN 1000 per accommodation, per stay
- Service animals are exempt from fees
- Housekeeping fee: MXN 500 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Swimming pool
Non-Smoking Rooms
Tour Desk
Housekeeping
Activities
Swimming pool
Garden
Pool Outdoor
Live Music
Bicycle Tour Information
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Parking
Parking
Airport shuttle
Free Parking
Parking Onsite
Internet
Free Wi-Fi
General
Non-Smoking Rooms
Massage
Solarium
Allergy-Free Room Available
Family Room
Beach Sun Loungers
Fence Around Pool
Services
Tour Desk
Housekeeping
Banquet Facilities
Bicycle Rental
Luggage Storage
24-Hour Front Desk
Concierge Services