Is parking available at the property?

Free self-parking is available on-site for guests.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is included for guests.

What are the standard check-in and check-out times?

Check-in is from 15:00, and check-out is by 11:00. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in Waterbury, within a 5-minute drive of Brass Mill Center and Palace Theatre, and is approximately 2.8 miles from Mattatuck Beach.

What are the policies regarding children staying at the property?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Quality Inn Waterbury East - Comfort Near Your Destination

Average nightly price at Quality Inn Waterbury East by month, last 12 months (USD)
Month	Average price
January	US$84
February	US$79
March	US$86
April	US$86
May	US$95
June	US$94
July	US$99
August	US$94
September	US$94
October	US$93
November	US$86
December	US$83

What guests think

At Quality Inn Waterbury East, guests describe a budget, no-frills stay with very mixed experiences, citing convenient highway access and value, but also frequent cleanliness lapses, smoke smells in non-smoking rooms, dated maintenance, and noise from traffic or other guests.

Service is inconsistent, ranging from very friendly and helpful to unresponsive or rude, with occasional check-in hassles and surprise deposits. Facilities feel worn, with a closed attached restaurant, aging laundry, confusing entrances, and no elevator noted; parking is ample. Breakfast is generally basic and sometimes understocked or missing coffee. Expect an affordable stopover with trade-offs in upkeep and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Exterior and common areas appear worn, with a closed attached restaurant, confusing or unmarked entrances, and aging laundry; parking is plentiful, and no elevator was noted by guests.

Related guest reviews

10

donna

18 Dec 2023

·

Stayed 1 night

the restaurant next door is now closed and it appears there are people hanging out there who have left quite a bit of trash which is unsitely.

8

Kamaluddeen

17 Nov 2024

·

Stayed 2 nights

Big parking area. Excellent!

4

Gary

18 Aug 2025

·

Stayed 1 night

Needs a lot of work on the outside and parking lot

8

Debbie

27 Dec 2023

·

Stayed 1 night

They have a closed restaurant that had alot of dirt such as bags and garbage around it..almost like there re homeless people spending time there. Beds were so comfortable but the property had a lot of trucks in the parking lot that are just parked there…had a good sleep but were awoken thru the nite by slamming doors and shouting guests not respecting what time it was!

6

Candace

22 Jul 2024

·

Stayed 1 night

With all the extra space in the parking lot and the empty restaurant there could be a pool or the lot could get cleaned up. The room was clean. And the office area was clean

6

Susan

21 May 2025

·

Stayed 1 night

Location is easy off the highway but facility looks rundown. There is a closed restaurant attached to hotel. Property is in poor condition. Looks like a warehouse. Surprisingly the room was clean. Bathroom was clean. Bed was comfortable. Difficult to sleep. Kept hearing humming noise and people outside banging around. Heard lots of road noise. The free breakfast was very basic. Orange juice tasted like an orange drink, coffee was no good. Had prepackaged danish and muffins. I saw a waffle machine, packets of oatmeal, an apple.

8

Tamara Leanne

17 Mar 2025

·

Stayed 7 nights

This property is exactly what you pay for. The rooms are not modern but they are adequate for the price. Breakfast is basic with homemade waffles, coffee, juice , cereal, and yogurt. Always easy to eat breakfast without a wait. The staff is a roll of the dice. Front desk had 2 gentleman that I saw during my stay. One was ABSOLUTELY AMAZING kind , helpful, and always willing to help. The other one is the EXACT OPPOSITE he seems to be annoyed at all times. At times he literally could do nothing to assist you. No access to garbage bags, TP , or change to do laundry. Which turned out to be a no go. Washer and dryer are old and dirty. I choose not to wash my clothes while I was there. The area is busy and dirty. It’s super convenient for highway and any and all food. Hotel is surrounded by 15 or more restaurants, 2 grocery stores , CVS, and handful of convenience and liquor stores all within 1/2 mile of hotel. For the price I would stay again.

6

Nadege

26 Sept 2023

·

Stayed 2 nights

The hotel was ok, I wish they had an elevator. If you had a lot of luggage its quit hard to take them in the upper level.

8

Janet

12 Jun 2024

·

Stayed 1 night

The entrance (hallway) needs a deep cleaning

6

Lora

7 Jun 2025

·

Stayed 1 night

The entrance to the hotel was not marked and difficult to figure out where the main entrance was.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is highly inconsistent: multiple reports of stains, hair, odors, mold/mildew, and cigarette burns contrast with occasional comments about clean rooms; a few mentioned pests or discarded items.

Related guest reviews

6

Debby

19 May 2025

·

Stayed 1 night

Smoke detector missing ~ new one installed and within 6 hours it was beeping all night. Sheets and towels had stain and fitted sheet had a cigarette burn. In the middle of the night a disposal company came by to empty the dumpsters. The noise was horrific. The door to the exterior was ill-fitting and allowed light in from outside all night!

4

Laura

7 Oct 2025

·

Stayed 3 nights

Need to improve cleaning practices in and around property. Staff is friendly. The AC unit needs to be maintained and cleaned as well as microwave. Our room was not even mopped and garbage was still inside. The microwave was gross.

4

Beverly

27 Oct 2025

·

Stayed 3 nights

I understand its not what I’m accustom to, however it’s important that rooms are clean, when you have to deal with flies and garbage under the bed and broken remote, that look like it was eaten by dogs. I couldn’t stay there any longer. The staff at the front desk were friendly and understanding. They did there’s best but, we had to leave.

4

Andrew

1 Jul 2025

·

Stayed 1 night

The room unfortunately was pretty rough. There were many visible stains all around, like the bed, chair, towels, window, etc. The room smelt heavily of smoke

2

Christine

25 May 2025

·

Stayed 1 night

The room was horrible hand prints on the headboard and human bodily fluid on the cover. When I pulled back to expose the sheets they looked dirty. All windows have condensation in between the glass and you can see mold growing. I checked out immediately!!

8

Virginia

23 Nov 2025

·

Stayed 1 night

clean room

4

ALICIA

5 Sept 2025

·

Stayed 1 night

The bathroom wasn't clean. There was hair all over the shower wall and tub. It had an odar. I will not be going back. Breakfast was a joke

4

Destiny

21 Jul 2023

·

Stayed 2 nights

Room was disgusting floors sticky bathroom and toilet dirty bed had stains

8

Ronald

3 Sept 2025

·

Stayed 2 nights

Servered the purpose. Didn't like the shower. Mildew in shower.

2

Johnelle

30 Jun 2025

·

Stayed 1 night

I found a crack pipe in my bed and there was no battery in the smoke detector and it was hanging off the wall to room also smell like cannabis

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Rooms

Rooms are dated with recurring smoke smells in non-smoking rooms, maintenance issues (ill-fitting doors, broken remotes/fixtures), and noticeable highway or exterior noise; beds are sometimes comfortable, and Wi-Fi reliability can be spotty.

Related guest reviews

6

Debby

19 May 2025

·

Stayed 1 night

Smoke detector missing ~ new one installed and within 6 hours it was beeping all night. Sheets and towels had stain and fitted sheet had a cigarette burn. In the middle of the night a disposal company came by to empty the dumpsters. The noise was horrific. The door to the exterior was ill-fitting and allowed light in from outside all night!

6

Joey

19 Oct 2025

·

Stayed 1 night

Door wouldn’t fully shut so you could hear the outside traffic all night. Bed wasn’t fully clean where the pillows were. Front counter lady had a little bit of an attitude.

8

Mark

20 Jul 2025

·

Stayed 1 night

Nice place for a quick overnight stay. One issue we had was the room was obviously smoked in even though it was a non-smoking room -this had leftover cig smell.

6

Joseph

26 Aug 2024

·

Stayed 1 night

This hotel apparently was an old motel built on 2 floors with a stairway connecting them. The rooms are 2- or 3 star only, although the bed was very comfortable. Hotel is adjacent to I-84 but windows are thick enough to block out most noise. Bathroom was sparse on minimal amenities and threadbare towels. There was an odor (amazingly of cigarette smoke) from the bathroom exhaust, that I think connected to other rooms where people were secretly smoking. Smote detector in my room was disengaged. The coffee machine was filthy, spewing out horrid waste water left in it from previous guests. I also found tooth pick cleaners on the floor, and the desk chair broken.

6

Susan

21 May 2025

·

Stayed 1 night

Location is easy off the highway but facility looks rundown. There is a closed restaurant attached to hotel. Property is in poor condition. Looks like a warehouse. Surprisingly the room was clean. Bathroom was clean. Bed was comfortable. Difficult to sleep. Kept hearing humming noise and people outside banging around. Heard lots of road noise. The free breakfast was very basic. Orange juice tasted like an orange drink, coffee was no good. Had prepackaged danish and muffins. I saw a waffle machine, packets of oatmeal, an apple.

4

Lee

12 Jun 2023

·

Stayed 1 night

TV channel control very difficult to use. Couldn't connect my laptop to the internet. Went to a different hotel. Staff tried to help, but didn't have access to a technical help resource.

6

STEPHEN

24 Nov 2023

·

Stayed 1 night

The bathroom needed a fair amount of repair work. Some repairs look to be either badly done or temporary. Also no carpeting on the floor.

10

Olivia

14 Sept 2023

·

Stayed 3 nights

Their pillows are small and flat, they leaf blow in the early morning right by the doors of throoms, the roads are busy and nobody likes to let you pull out of the parking lot.

6

Donna

1 Jun 2025

·

Stayed 2 nights

The property is very old and needs updating. Bed was comfortable.

6

William

12 Oct 2025

·

Stayed 1 night

Lots of road noise

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AI-generated summary based on recent guest reviews

Service

Service varies widely: some guests praised friendly, helpful staff, while others reported rude or unresponsive interactions, late-night staffing gaps, and check-in or deposit frustrations.

Related guest reviews

10

Jessica

27 Sept 2024

·

Stayed 5 nights

the friendly staff

6

Dianna

25 Jul 2024

·

Stayed 1 night

Check in was terrible. Was told the System was down they made a photocopy of my credit card and drivers license which I was very uncomfortable with then called me 15 minutes later and said they were able to process my credit card and I can come pick up the copy that they made of my credit card which could’ve been duplicated at any time was not comfortable with us at all with today’s day and age of identity, theft, and credit card fraud

4

Regina

18 Feb 2024

·

Stayed 6 nights

The service was not as good as it should be. This is about customer service only. Please allow front desk receptionist that you hire have customer service skills. She was not helpful at all. After asking for information to look up the room, she still couldn't find our reservation when we tried to check out. She then shut down and didn't follow up with us like she said she would and it's been two days now with no call from her manager. Casilda or Casalva is her name.

6

Toni

1 Oct 2025

·

Stayed 1 night

Room was clean there were only 1 set of towels and only one hand towel. The desk person was not friendly and only provided info if you asked or requested it. Lastly the fact that I booked online it was considered at way in and required a $50 deposit.I stay at other Quality Inn and booked the same way and have never been charged a deposit,

2

Dawn

23 Sept 2023

·

Stayed 1 night

To check in you have to stand outside at a window as the entry way is locked. It was 45 degrees. Free breakfast WAS ADVERTISED FROM 6AM- 11AM ......NOT TRUE was told at check in was at 7.....which would of been ok if didnt need to be gone by 6:15 am. When we checked out at the walk up window the clerk was a sleep. Also they put a $50 hold on your card not to be refunded till 7-10 business days or pay cash with they would not refund till after 7am..... which we were already gone for 45 minutes. DO NOT STAY HERE

8

Tamara Leanne

17 Mar 2025

·

Stayed 7 nights

This property is exactly what you pay for. The rooms are not modern but they are adequate for the price. Breakfast is basic with homemade waffles, coffee, juice , cereal, and yogurt. Always easy to eat breakfast without a wait. The staff is a roll of the dice. Front desk had 2 gentleman that I saw during my stay. One was ABSOLUTELY AMAZING kind , helpful, and always willing to help. The other one is the EXACT OPPOSITE he seems to be annoyed at all times. At times he literally could do nothing to assist you. No access to garbage bags, TP , or change to do laundry. Which turned out to be a no go. Washer and dryer are old and dirty. I choose not to wash my clothes while I was there. The area is busy and dirty. It’s super convenient for highway and any and all food. Hotel is surrounded by 15 or more restaurants, 2 grocery stores , CVS, and handful of convenience and liquor stores all within 1/2 mile of hotel. For the price I would stay again.

10

Roseann

9 Apr 2025

·

Stayed 1 night

Staff was excellent and very friendly.

2

Lee

22 May 2023

·

Stayed 2 nights

It was a business trip 2 nights . I chose the property because of its location to several places I had to work . I arrived back at the property at 2 AM in the morning working late about two hours away outside of Boston . When I arrived back at my room , my key card wouldn’t work so I went to the main office which was dark with door locked . Nobody inside . A man was in a car parked in front - he rolled window Down and told me that the person on duty was cleaning a room ( at 2 am ???). Question is , how would this person know where the girl was and why was he sitting in a running car in front of office at 2 am ? I went back to my room to attempt using card again .. still didn’t work ..went back to office - still nobody - back and forth .. it took at least 15 min before someone suddenly was in the office after I came around building again. At that point a girl reactivated my card . Car was driving off at same time . It was very bizarre and unacceptable.

2

Christina

27 Nov 2024

·

Stayed 1 night

The staff in the front desk was rude when I would speak to them about situations I was having. They even threaten me to refuse my reservations after I had paid and made it seem like they were doing me a favor. The staff has no consideration that people are sleeping especially when you have the tag on your door stating that you don't want to be disturbed.

10

Caryl

14 Oct 2023

·

Stayed 14 nights

Quiet clean room. Friendly staff.

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AI-generated summary based on recent guest reviews

Location

Very convenient off I-84 and close to many restaurants and stores; however, some found the area unattractive or industrial, and highway proximity can add noise.

Related guest reviews

8

William

14 Apr 2025

·

Stayed 1 night

Breakfast is included and better than at most hotels. We booked a non-smoking room, but when we entered, it was clearly NOT non-smoking. The employee in the office changed our room immediately, and that one was fine. The hotel is conveniently located immediately off of I-84, and just across the street from Sofra Turkish Grill, an amazingly delicious restaurant.

10

Kamaluddeen

18 Mar 2025

·

Stayed 2 nights

Close to many stores around. Lot of parking space. Neat and quiet.

8

Kevin

22 Feb 2025

·

Stayed 1 night

Easy access

6

Celeste

15 May 2024

·

Stayed 1 night

Convient to the highway.

6

Susan

21 May 2025

·

Stayed 1 night

Location is easy off the highway but facility looks rundown. There is a closed restaurant attached to hotel. Property is in poor condition. Looks like a warehouse. Surprisingly the room was clean. Bathroom was clean. Bed was comfortable. Difficult to sleep. Kept hearing humming noise and people outside banging around. Heard lots of road noise. The free breakfast was very basic. Orange juice tasted like an orange drink, coffee was no good. Had prepackaged danish and muffins. I saw a waffle machine, packets of oatmeal, an apple.

8

Tamara Leanne

17 Mar 2025

·

Stayed 7 nights

This property is exactly what you pay for. The rooms are not modern but they are adequate for the price. Breakfast is basic with homemade waffles, coffee, juice , cereal, and yogurt. Always easy to eat breakfast without a wait. The staff is a roll of the dice. Front desk had 2 gentleman that I saw during my stay. One was ABSOLUTELY AMAZING kind , helpful, and always willing to help. The other one is the EXACT OPPOSITE he seems to be annoyed at all times. At times he literally could do nothing to assist you. No access to garbage bags, TP , or change to do laundry. Which turned out to be a no go. Washer and dryer are old and dirty. I choose not to wash my clothes while I was there. The area is busy and dirty. It’s super convenient for highway and any and all food. Hotel is surrounded by 15 or more restaurants, 2 grocery stores , CVS, and handful of convenience and liquor stores all within 1/2 mile of hotel. For the price I would stay again.

6

John

20 Mar 2023

·

Stayed 1 night

Close we’re I had to be

8

David

15 Oct 2024

·

Stayed 1 night

very convenience to the highway. clean

10

jesse

15 May 2023

·

Stayed 1 night

Noisy near the close by Interstate and more industrial in the surrounding area

8

Wayne

31 May 2023

·

Stayed 2 nights

Overall great place with a reasonable price. Easy access to major roads and interstate.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is basic and inconsistent, with waffles and simple items but frequent complaints about limited selection, items not replenished, or broken coffee; the attached restaurant is closed.

Related guest reviews

6

Leszek

4 Jun 2024

·

Stayed 1 night

Looks more sketchy in person than from the Expedia photo. Breakfast had limited offering.

8

William

14 Apr 2025

·

Stayed 1 night

Breakfast is included and better than at most hotels. We booked a non-smoking room, but when we entered, it was clearly NOT non-smoking. The employee in the office changed our room immediately, and that one was fine. The hotel is conveniently located immediately off of I-84, and just across the street from Sofra Turkish Grill, an amazingly delicious restaurant.

8

M Elisabeth

2 Dec 2022

·

Stayed 1 night

The motel was fine -- relatively clean (there were a few spots of mold on the tile in the bathroom), comfortable and convenient. I did think the offerings for the included breakfast were sparse -- waffles, sugared yogurt, sugary cold cereals, apples, orange juice and tea;coffee -- but no toast, no bagels, no plain yogurt, no bananas or oranges, no eggs, no breakfast meats, no cream cheese. A fuller breakfast selection would have made this a GREAT place, rather than merely good.

8

Deborah

20 Jan 2025

·

Stayed 2 nights

Very noisy. People honking horns in the middle of the night. Loud talking with no regard for others. Breakfast was a joke as they were out of most things. Would not stay here again.

6

Elena

28 Jul 2024

·

Stayed 1 night

Unacceptable to not have coffee at Breakfast. The machine broke yesterday. Well they should have gone to Dunkin down the block and picked up coffee boxes To go. Very low budget type place

6

Susan

21 May 2025

·

Stayed 1 night

Location is easy off the highway but facility looks rundown. There is a closed restaurant attached to hotel. Property is in poor condition. Looks like a warehouse. Surprisingly the room was clean. Bathroom was clean. Bed was comfortable. Difficult to sleep. Kept hearing humming noise and people outside banging around. Heard lots of road noise. The free breakfast was very basic. Orange juice tasted like an orange drink, coffee was no good. Had prepackaged danish and muffins. I saw a waffle machine, packets of oatmeal, an apple.

8

Tamara Leanne

17 Mar 2025

·

Stayed 7 nights

This property is exactly what you pay for. The rooms are not modern but they are adequate for the price. Breakfast is basic with homemade waffles, coffee, juice , cereal, and yogurt. Always easy to eat breakfast without a wait. The staff is a roll of the dice. Front desk had 2 gentleman that I saw during my stay. One was ABSOLUTELY AMAZING kind , helpful, and always willing to help. The other one is the EXACT OPPOSITE he seems to be annoyed at all times. At times he literally could do nothing to assist you. No access to garbage bags, TP , or change to do laundry. Which turned out to be a no go. Washer and dryer are old and dirty. I choose not to wash my clothes while I was there. The area is busy and dirty. It’s super convenient for highway and any and all food. Hotel is surrounded by 15 or more restaurants, 2 grocery stores , CVS, and handful of convenience and liquor stores all within 1/2 mile of hotel. For the price I would stay again.

6

Sherri

16 Aug 2024

·

Stayed 2 nights

They had no coffee in the lobby and had to ask for supplies like creamers, cups, etc

4

Angela

15 Jul 2025

·

Stayed 2 nights

I had two rooms reserved and needed an extra room on the second night of our stay since another business member had arrived. I went to ask if they had a cot or extra blankets and bedding and was told that they only had enough bedding supplies for the number of beds on location ( I guess if you soil your bedding you are out of luck to get it replaced) So I asked if there was another room available and was told that there was one room and the price would be $160.00 (much more than I paid for my original two rooms) and that I could only pay for it with CASH. I had to utilize an ATM in order to get the money to pay. We also were very disappointed with the items that were available for breakfast. Very few selections, coffee was syrup, and the area was not maintained with refills of any items available, poor selection was very limited. yogurt was all vanilla with no choices

4

ALICIA

5 Sept 2025

·

Stayed 1 night

The bathroom wasn't clean. There was hair all over the shower wall and tub. It had an odar. I will not be going back. Breakfast was a joke

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $78	4 $78	5 $78	6 $102	7 $117
8 $86	9 $85	10 $80	11 $87	12 $87	13 $104	14 $112
15 $85	16 $86	17 $95	18 $93	19 $86	20 $103	21 $105
22 $86	23 $86	24 $86	25 $101	26 $103	27 $109	28 $106
29 $86	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
		1 $86	2 $86	3 $86	4 $108	5 $109
6 $86	7 $86	8 $86	9 $86	10 $86	11 $97	12 $98
13 $86	14 $86	15 $86	16 $86	17 $86	18 $95	19 $96
20 $86	21 $86	22 $86	23 $86	24 $92	25 $99	26 $112
27 $88	28 $86	29 $89	30 $91	31 $103

Quality Inn Waterbury East

Prices for Quality Inn Waterbury East

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Standard Room, 1 King Bed

Guest reviews of Quality Inn Waterbury East

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Quality Inn Waterbury East

Considering this hotel for your Waterbury trip?

Prices for upcoming dates