Name: DoubleTree by Hilton Atlanta Airport
Address: 3400 Norman Berry Drive, Atlanta, Georgia, United States of America, Atlanta, Georgia, US
Price range: US$85–US$138 per night
Rating: 6.8

What guests think

At DoubleTree by Hilton Atlanta Airport, travelers consistently praise the convenient airport location and shuttle, as well as many friendly staff interactions, while reporting recurring maintenance and reliability issues that can affect comfort and predictability of a short stay.

Multiple reviews cite no or lukewarm hot water, intermittent water pressure, and occasional power outages or elevator problems. Rooms and common areas are described as dated, with inconsistent cleanliness and maintenance; some guests found stains, odors, or pests, while others reported clean, comfortable beds. Expect paid parking and a breakfast that is not included, with bar and restaurant hours limited or understaffed at times. Overall, it suits short airport layovers if you’re comfortable with tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is widely appreciated and parking is paid; multiple reviews note closed or dirty pool, elevators in poor repair, and occasional power or water outages. On site bar and restaurant hours can be limited or understaffed.

Related guest reviews

6

Lindsey

11 Apr 2023

·

Stayed 2 nights

Flight arrived early afternoon and they did their best to get us an early check in. Lobby was clean and decorated nicely. When we booked the hotel we were not notified that the pool was not open for the season. That was our plan for the first day so we were upset about that. When we got upstairs to our room, there was a room service tray with half eaton food on the floor outside our door from the previous ocupant. The furniture inside the room should be upgraded. The wooden door of the cabinet that housed the frig was falling off, looks like just stained plywood furniture, just not what I expected for a Hilton property. Hot water for showers was almost non existent for the entire three day stay. The next day when we left our room for brkfst the room service tray was still sitting on the floor. I called downstairs to have it removed. When we came back to our room at 3 in the afternoon the tray was still there. I called downstairs again. Again they said someone would come and get it and no one came. It was not removed until the night before we left when I asked a lady cleaning rooms in the hallway to remove it. Sitting outside by the restaurant on couches provided there was an extremely strong smell of gas. Reported it to the front desk, thinking someone might want to look into it, and in the two hours I was sitting there reading, no one ever came to check on the situation. That was the only sunny spot to sit, so I stayed. Staff was friendly but not productive.

6

Brittney

1 Dec 2025

·

Stayed 3 nights

Everything was good, except the back up generator wouldn’t start working I’m assuming. We were without power for a little over a hour.. maybe longer, I ended up falling asleep. It came on for a minute or two & then went right back o out. I thought that’s what the generators were for, to power up immediately if the power was to ever go out. Besides that, it was a smooth stay.

8

Sorcha

11 Jul 2025

·

Stayed 4 nights

Disappointed there was no room service available when the website states that there is room service. Restaurant was not open in the evening although website states there is a restaurant! Had to order food at the bar and wait there for food order. Bar was understaffed, only 1 person serving and she was taking the food orders and bagging up the food, as well as trying to serve beverages to guests, resulting in long waits for everyone.

4

Dennis

21 Mar 2024

·

Stayed 1 night

The Elevators were in terrible repair. Elevator 2 rumbled and was full of Ghosts of Former guests. The other Elevator one would take you to the 7th floor and leave you to walk down the stairs to the 4th floor . Upon entrance to the elevator on the 4th floor as you set it go to the lower floors it would travel to the 5th floor before taking you to the ground floor.

10

MARIA

25 Oct 2025

·

Stayed 1 night

Great location near the airport and reliable airport shuttle service. Friendly staff, clean and comfortable rooms. Free coffee in the lobby is nice.

4

timothy

4 Jun 2024

·

Stayed 1 night

Pool was closed

6

Anne

11 Sept 2023

·

Stayed 1 night

Broken floor in elevator. Not clean in public areas. Also restaurant did open

8

Gabriela

10 Apr 2024

·

Stayed 3 nights

Everything was great, only elevator operating was so loud I saw several startled people getting on and off

6

David

4 Jun 2024

·

Stayed 1 night

Not to happy about paying for parking on site. The parking service was not convenient and makes you pay more for time not needed.

10

Robin

30 Mar 2025

·

Stayed 1 night

Leaving your car at the hotel for a week, and using the shuttle made flying out of Atlanta a breeze.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is highly inconsistent: many guests report dirty rooms or bathrooms, stains, odors, or pests, while others found areas clean. Housekeeping quality varies noticeably between stays.

Related guest reviews

2

NeTika

8 May 2024

·

Stayed 1 night

My room had roaches and "poop like" stains on the bedskirt.

4

Becky

7 Jul 2025

·

Stayed 1 night

This is the dirtiest Double Tree I’ve stayed in. Stains in and out of the room (couches, hallways, etc) and the pool was green. They said it was closed for cleaning but something major had to happen for it to be that color.

2

Michael

18 May 2024

·

Stayed 2 nights

Gross. The beer the end was full of wrappers, soda bottles and dust. Behind the couch the same. Blanket on bed, while appearing like it was washed still had staining. Would never stay here again.

2

Holly

7 Aug 2025

·

Stayed 1 night

Was not clean at all.

2

Amy

29 Nov 2025

·

Stayed 1 night

It’s dressed up real pretty on the outside to walk inside to a completely different experience. It says it’s a no smoking hotel all over, but you walk in and immediately hit with the smell of marijuana and stale cigarettes. In EVERY corner of the hotel. The front desk guy was really nice, but get into the room and a huge stain on the couch. Nothing has been renovated in who knows how long and just DIRTY. We lasted 5 minutes in the room once the bugs started making an appearance. We grabbed all our stuff and checked out immediately. Immediately had to take a shower at our next hotel to get the smell off and the ick.

8

Marquita

6 Dec 2025

·

Stayed 2 nights

The staff member provided excellent customer service and always maintained a positive attitude. I felt safe as a solo traveler. Unfortunately, on 12/5 there was a water outage for about an hour. The hotel parking rate is super expensive-25 for self parking. There were stains on my sheets and the couches in the room. The bar soap was used and simply placed back in the container.

2

Jazmen

8 Dec 2024

·

Stayed 2 nights

I stayed at DoubleTree by Hilton Atlanta Airport from December 6th - 8th and was disappointed with the experience. The room was not cleaned properly—there were stains on the sheets and dust on the furniture. Additionally, the air conditioning unit was malfunctioning, making the room uncomfortable. While the front desk staff was polite, they were unable to resolve these issues during my stay. I expected better given the cost and the hotel’s reputation. I recommend improving housekeeping standards and ensuring maintenance issues are addressed promptly.

2

Tyeace

12 Oct 2025

·

Stayed 1 night

It was dirty under staffed no clean wash clothes or towel and they had roaches

6

Sierra

27 Sept 2025

·

Stayed 1 night

The lobby is very nice and clean, area feels safe but you do have to pay $24 a night for parking. Our room had mold in the shower as well as stains on the bed and curtains. The carpet was really dirty as well, in the rooms and in the hallways. The staff members we interacted with were all very friendly.

2

Angelic

3 Aug 2025

·

Stayed 2 nights

The sheets and pillow cases had blood stains. The sofa bed was badly stained and didn’t have sheets.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are dated with maintenance issues (AC or heat problems, small bathrooms, worn furnishings, poor blackout, and noise from traffic or elevators), though beds are often comfortable. Some guests received different bed types than booked.

Related guest reviews

6

Kevin

28 Jan 2024

·

Stayed 2 nights

We ran the water in sink for more than 5 minutes and the water still did not get hot. So we ran the water in the shower thinking it would get hot. It still did not. There was only 1 trash can and it was in the bathroom. Refrigerator was not as cold as we would have liked.

6

Scott

29 Sept 2024

·

Stayed 1 night

This hotel is older and could use updates. The room seemed clean enough. I booked a King but we were given 2 queens room. We also did not get our chocolate chips cookies! We did appreciate the airport shuttle and the friendly driver.

8

carolyn

16 Feb 2025

·

Stayed 1 night

Very nice staff who could not do more to help me during my brief stay. Slightly tired room but bued huge and comfy

6

Elizabeth

7 Aug 2024

·

Stayed 1 night

The curtains in my room were falling down and one window had no black out shade to the lights in the parking lot lit my room all night. The shower floor was very slippery. The bar tender was running food and struggling to keep up with the small group of us (4-6 at various times).

6

TEDDY

15 Feb 2025

·

Stayed 1 night

Dated with extremely small bathrooms

2

Vincent

25 Jan 2025

·

Stayed 3 nights

Queen size beds are actually Full size beds. Throughout the whole night you can hear noise (maybe heater??) which made it hard to sleep

8

GEORGE

16 Jun 2025

·

Stayed 2 nights

it was fine, staff was AMAZINGLY friendly... but heard constant back and forth of what I can only assume was the elevator equipment. Couch was torn on the arm. Pretty big splotch of red on the carpet (red wine? blood??) and the a/c just didn't seem to keep the room cool. To be fair, it's possible I was doing something wrong, but the instructions seemed pretty simple. Just saying

6

Jules

13 May 2024

·

Stayed 1 night

The AC in my room was not working. When set to 69, The AC was 77 the whole time

6

Patrick

13 Dec 2025

·

Stayed 1 night

A rather dated hotel with basic services but ok.

8

Laurence

14 Jan 2025

·

Stayed 1 night

Fine for an overnight due to a missed flight. Located near a major highway, so traffic noise all night if you're on that side of the building. Rooms are clean and well-kept; the heater works, and the shower is fine.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service ranges from very friendly, helpful staff to slow or unresponsive support, with reports of check in problems, poor communication, and limited resolution for issues. Shuttle drivers and some front desk staff are frequently praised.

Related guest reviews

4

Kelvin

28 Dec 2023

·

Stayed 2 nights

After checking in I let the man at the counter know that the hot water wasn’t working and fridge wasn’t working, Nothing was done! The next lady on the next shift did nothing either! The next morning I called again, nothing! The engineer arrived the next day at noon and instructed the worker at the desk to change me to another room. He checked the fridge and hot water and both worked. The only worker with customer service skills! I also had to find towels from another room because they only had one set per room and the cleaning staff didn’t have any clean! So sad that a place like this is in business in a prime location. It wasn’t busy time at all. Don’t stay here!!! Double Tree on 3400 Norman Berry drive by the airport!

4

Charles

9 Jan 2024

·

Stayed 1 night

The room gets high marks for being clean. The reception staff was unhelpful and unfriendly, though. After being told a shuttle would be at the airport every 30 minutes to pick people up we waited nearly an hour for a DoubleTree van. We called twice to the hotel for assistance. Both times we were told someone would be there. It was late at night and very cold. Finally another shuttle driver felt sorry for us and took us to the hotel. When we got to the hotel we expressed our dissatisfaction. Our complaint was ignored and no apology given by the gentleman checking us in.

2

Betty

21 Jul 2025

·

Stayed 1 night

One of the workers scammed into paying her via Apple Pay | Cash App

10

QUantisha

12 Aug 2025

·

Stayed 1 night

The staff was Amazing!

8

Patricia

25 Jan 2025

·

Stayed 2 nights

Hotel and staff were nice. However they didn’t honor our two bed room that we booked thru you. They said bc we used third party they didn’t have to honor! One of the party had to sleep in chair bc didn’t want to share the king bed:(

10

Aaron

11 Jul 2025

·

Stayed 1 night

Great stay. Lobby staff were super cheerful and friendly. Very welcoming.

2

Lauryn

14 Jul 2025

·

Stayed 3 nights

Absolutely the worst experience ever. Tried to be modest due the events that was taking place over the weekend. Barely had a working shower. maintenance stated it was due to low water pressure and I had to use a technique for approximately 5-8 mins to get the shower to run but will lose water mid shower. Long waits for fresh lining and towels. As a Honor Member I was disappointed because I absolutely love the Hilton. Extras fees I never

2

Michelle

19 Dec 2023

·

Stayed 1 night

Absolutely poor customer service. Soonest we arrived we were greeted with the most utterly poor attitude. I can't even comprehend the poor service and disrespectful behavior from the front desk.

2

William

12 Jul 2025

·

Stayed 1 night

It was terrible.. It was July 4th late night.. I was trying to check in but there was no light from outside when I was trying to find this hotel..guess what power outage...I understand..but frontdesk says nothing they can do...nothing..but they asked my name so they can get me refund...yes this is Hilton franchise Doubletree hotel...no accommodation at all? Long story short ..no refund issues yet!

10

Ariana

27 Aug 2025

·

Stayed 2 nights

The Guy at Check-in BB was amazing!!!! His customer service was top tier!!!!!!! Thank you again for everything BB!!!!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very convenient to Hartsfield Jackson with frequent shuttle and easy access to highways; several dining options nearby. A few guests found the surrounding area less appealing.

Related guest reviews

10

CARLA

12 Jun 2024

·

Stayed 1 night

Proximity to the airport, as well as major interstates.

10

Leontarius

10 Aug 2025

·

Stayed 1 night

Great Location

10

ROBERT

22 Sept 2024

·

Stayed 1 night

Easy airport access and restaurants in walking distance.

10

MARIA

25 Oct 2025

·

Stayed 1 night

Great location near the airport and reliable airport shuttle service. Friendly staff, clean and comfortable rooms. Free coffee in the lobby is nice.

8

Lori

23 Jun 2024

·

Stayed 1 night

This hotel was suitable for the purpose of our stay. We drove 3.5 hours to Atlanta to get a direct international flight. It's conveniently located to the airport and they offer a 24 hour shuttle service. The neighborhood is not the best, but they have a bar/restaurant on site our food was decent. The condition of the property and rooms is average, but the staff was very friendly and helpful, Timya at the check-in desk in particular. She was really kind, helpful and knowledgable with info about parking and the shuttle service.

10

Katherine

17 Mar 2023

·

Stayed 4 nights

Safe property close by the airport. There is staff 24/7 at the valet kiosk that stops cars and monitors those entering the property. I felt comfortable having my rental car parked in the lot. Front desk staff was nice and the property overall was clean. I was happy with the cleanliness of my room and the amenities of the hotel. Overall I am satisfied and would stay at this hotel again.

8

Kenneth Michael

24 Feb 2023

·

Its loud because of airplane traffic, but no one is staying here for tourism. This is a nice, clean, easily accessible airport hotel with reliable service to and from airport. Nice bedrooms. Big rooms. Try not to get first floor facing parking lot.

10

Chiquita

1 Jul 2025

·

Stayed 1 night

Great 1-night stay. On time shuttle to airport and very convenient.

8

David

8 Sept 2025

·

Stayed 1 night

Great location and price.

10

Roderick

25 Feb 2025

·

Stayed 2 nights

The close proximity to the airport...

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is not included and often considered pricey; bar and restaurant hours can be limited or understaffed. Food quality receives mixed feedback, with some enjoying bar items and breakfast.

Related guest reviews

10

Jorge

14 Dec 2024

·

Stayed 1 night

Hotel rooms were very clean. The staff was very friendly and helpful. The one thing i didnt like was no complementary breakfast. The breakfast they have avaliable is $20 dollars per serving! On a family of 4 is an easy $100! Way to expensive and inconvenient.

10

LeGay

1 Dec 2025

·

Stayed 1 night

Breakfast was pricey

6

Riana

5 Dec 2025

·

Stayed 1 night

Yes and yes except when I checked in I was told the hours when breakfast was served. Come to find out its not included. It is an $18 dollar charge. I thnlink they purposefully dont tell guests of the charge so we would eat it and be stuck with extra charges.

8

Tameka

26 May 2025

·

Stayed 1 night

It was cool for an overnight stay. Grilled chicken sandwich was AMAZING!!!

10

Mary

8 Sept 2023

·

Stayed 1 night

Bar hours and lack of food items was disappointing.

10

Martina

20 Jul 2025

·

Stayed 2 nights

The breakfast was good and the servers were nice

8

Sorcha

11 Jul 2025

·

Stayed 4 nights

Disappointed there was no room service available when the website states that there is room service. Restaurant was not open in the evening although website states there is a restaurant! Had to order food at the bar and wait there for food order. Bar was understaffed, only 1 person serving and she was taking the food orders and bagging up the food, as well as trying to serve beverages to guests, resulting in long waits for everyone.

10

Brenda

16 Jul 2025

·

Stayed 1 night

The hotel was fantastic! The staff was incredibly welcoming, and the warm cookie that greeted me had me in a state of pure bliss. It was especially delightful since I rarely indulge in chocolate-based treats. However, I must mention that the valet and self-parking options were a bit of a hassle. On multiple occasions, I had to leave and return only to find my car blocked by another vehicle. Fortunately, there were plenty of parking spots available if you prefer not to use valet. The on-site restaurant and bar were a great addition to the hotel. They had a pleasant atmosphere and an impressive selection of dishes. I was also impressed with the reasonable prices, as I believe you should be able to expect what you pay for. The pool was open during my stay, and they even offered breakfast options. Overall, I had a wonderful time at the hotel and would highly recommend it to anyone looking for a comfortable and enjoyable experience.

8

Tia

8 Oct 2023

·

Stayed 2 nights

The room was nice but the breakfast wasn’t good at all and the 20.00 per day for parking wasn’t nice also!

8

Kathryn

24 May 2025

·

Stayed 1 night

Everyone was very nice, rooms clean. Had to wait for bar and dining until 5pm wish open earlier.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$84
February	US$88
March	US$89
April	US$93
May	US$86
June	US$94
July	US$97
August	US$92
September	US$99
October	US$99
November	US$94
December	US$83

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $138	19 $110
20 $98	21 $89	22 $86	23 $94	24 $100	25 $100	26 $100
27 $86	28 $88	29 $94	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $88	2 $97	3 $90
4 $85	5 $91	6 $93	7 $87	8 $87	9 $99	10 $102
11 $92	12 $90	13 $98	14 $87	15 $95	16 $102	17 $102
18 $88	19 $98	20 $102	21 $92	22 $89	23 $102	24 $102
25 $96	26 $94	27 $102	28 $102	29 $97	30 $93	31 $100

DoubleTree by Hilton Atlanta Airport

Prices for DoubleTree by Hilton Atlanta Airport

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Bathtub

Room, 2 Double Beds (Hearing)

Standard Room, 1 King Bed

One King Bed, Accessible

Room, 1 King Bed (Hearing)

Superior Room, 1 King Bed

Room, 1 King Bed (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Corner (Roll-In Shower)

Room, 2 Double Beds

Superior Room, 2 Double Beds

Room, 2 Double Beds, Bathtub

Room, 1 King Bed

Guest reviews of DoubleTree by Hilton Atlanta Airport

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Atlanta Airport

Prices for upcoming dates