Name: JW Marriott Atlanta Buckhead
Address: 3300 Lenox Road, Lenox, Atlanta, Georgia, United States of America, Atlanta, Fulton County, US
Price range: US$171–US$1,499 per night
Rating: 8.75

What guests think

At JW Marriott Atlanta Buckhead, guests repeatedly praise friendly, professional staff and a convenient location connected to Lenox Square and near MARTA, while noting occasional lapses in service and facilities that affect some stays.

Many find the pool, sauna, and gym enjoyable, though some cite cold or undermaintained water, broken equipment, confusing garage access, and pricey parking. Rooms are generally comfortable with pleasant city views, but a few mention dated elements, noise or bed comfort issues, and sporadic housekeeping misses. Dining feedback is mixed: some like the breakfast and bar, while others report limited options, slow service, and high prices. A polished city hotel experience with occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests enjoy the pool, sauna, and gym, but multiple reviews note cold or undermaintained water and some broken equipment. Parking is convenient for some yet confusing or pricey for others, with inconsistent valet support after hours.

Related guest reviews

10

Tiffany

21 Jun 2025

·

Stayed 1 night

Loved this stay. We all enjoyed the hotel stay and the amenities of pool and hot tub. Everyone was professional.

4

Dontaveous

24 Nov 2023

·

Stayed 2 nights

I’ve stayed here before and this was my worst experience. The check in was smooth however, the staff that night was extremely gruff. He wasn’t welcoming at all. This was different as the staff is usually very friendly. Valet was extremely friendly per usual. The gym equipment was broken, the sauna didn’t work, and the jacuzzi had warm with inoperable jets. I told the staff at the front desk and she apologized and advised that they rarely check those areas so they wouldn’t know it was broken unless someone told them. I did not have a good stay this time and as a Marriott Bonvoy member; unfortunately I dont think I’ll be staying here again…

8

Kathryn

29 Mar 2025

·

Stayed 5 nights

The pool and hot tub could use some cleaning and refurbishing. My room smelled like it was a smoking room. The staff was the best, so kind and helpful.

8

Jae

23 Aug 2024

·

Stayed 7 nights

Swimming pool and fitness center were in very good shape.

10

Joel

5 Mar 2024

·

Stayed 2 nights

Great property! It was a little confusing to get into the building from the garage and there was a homeless man sleeping in the garage elevator lobby. Other than that...LOL, great stay!

10

Carolyn

21 Apr 2024

·

Stayed 1 night

Everyone has been friendly. The gym/pool facilities have been incredible.

2

joyce

24 Feb 2025

·

Stayed 1 night

Booked this for my birthday specifically looking for heated pool, called before booking asked if they had heated pool they said they did. When we arrived the water was FREEZING! tHEY SAID THE HEATER HAD BROKEN. The SHOWER water was freezing so bad it gave us a headache while showering! The staff said to leave it running for 10 minutes we left it running 30 never warmed up! We called to complain they said they would send a tech they didnt. The fridge was not working we called to complain they said they would send a tech, they never did AGAIN!

2

Clinton

18 Aug 2024

·

Stayed 1 night

I was shocked by the poor service at this JW Marriott. The Restaurant, The Preserve was poorly ran - extremely slow service and lack of attention to guests. The valet was non existent after hours. This hotel is NOT the standard of Marriott and I will never stay there again. 1/10

8

Mark

18 Mar 2023

·

Stayed 1 night

Very nice hotel. Conveniently next to Marta train station and mall connected to hotel. But you pay for it. Not just in the room price. Parking is high. Breakfast prices and coffee prices are extravagant

10

Chondreka

24 Mar 2025

·

Stayed 2 nights

Everything about this hotel was fantastic from the pool to the sauna and the service. House keeping is amazing! I definitely recommend 10/10

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Cleanliness

Cleanliness is praised across many stays, with rooms and public areas often described as very clean or spotless. However, some guests reported housekeeping misses such as stained linens, leftover towels, smoke smells, or delayed room cleaning.

Related guest reviews

6

Taylor

18 Sept 2023

·

Stayed 3 nights

The property felt average to me. Our sheets had some spots on them. The tub seemed a little dirty as well. The location was convenient.

10

Allison

29 May 2023

·

Stayed 2 nights

Extremely clean, knowledgeable/professional/friendly staff, floor 5 takes you into the Lenox Mall (so convenient). I give this hotel a 6 ⭐️⭐️⭐️⭐️⭐️⭐️review. The housekeeper (Tatianna) is top notch. The room was extremely clean and I’d request a room on her floor or that she cleaned my next visit!!

6

Elvis Rashan

7 Sept 2024

·

Stayed 2 nights

Towels had hair and dirty towels were in the bathroom when I checked in.

10

SuDonna

16 Mar 2025

·

Stayed 2 nights

Exceptional Stay – Highly Recommended! I recently had the pleasure of staying at JW Marriott Buckhead, and I can confidently say it was an outstanding experience from start to finish. From the moment I arrived, the staff went above and beyond to ensure my stay was comfortable and memorable. The room was immaculate, beautifully designed, and equipped with all the modern amenities I could ask for. The bed was incredibly comfortable, ensuring a great night's sleep. The housekeeping team did a fantastic job keeping everything spotless. The hotel’s facilities were top-notch, including the well-maintained gym, relaxing spa, and a stunning pool area that provided the perfect retreat. The on-site restaurant served delicious meals with a variety of options to suit all tastes, and the breakfast buffet was a highlight with its fresh and diverse selection. What truly set this hotel apart was the exceptional service. Every staff member I encountered was warm, professional, and eager to assist. Their attention to detail and genuine hospitality made my stay unforgettable. Overall, I highly recommend [Hotel Name] to anyone looking for a luxurious and comfortable stay. I will definitely be returning on my next visit!

10

Ida

21 Oct 2024

·

Stayed 1 night

We enjoyed our stay. It was just for a night but it felt like we were there for a long time. The room was perfect, clean, well aired and, comfortable bed. Will be visiting again for certain!

10

Ayodeji

28 Mar 2025

·

Stayed 2 nights

Clean and classic

10

Jenesis

26 May 2025

·

Stayed 2 nights

Everyone was sweet and welcoming and helpful. Clean hotel and rooms. Central location.

6

Rocio

7 Jul 2024

·

Stayed 3 nights

The hotel is a bit old. They didn’t clean our room the fiesta day so had to ask front service to pls ask to get it cleaned up the following day. The following day was already 2pm and the room was still not cleaned. Had to go to the front again and sat in the lobby until it got cleaned.

4

Joseph

3 May 2023

·

Stayed 1 night

Doesn’t get cleaned very well

10

Brianna

17 Aug 2025

·

Stayed 1 night

I didn’t care for the confusion getting into the property, but the staff is very nice. The hotel is very clean.

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Rooms

Rooms are generally comfortable and sometimes spacious with pleasant city views. A minority mention dated decor, noise or unexpected staff entry, and bed comfort issues such as hardness or sagging.

Related guest reviews

6

Enock

11 Feb 2024

·

Stayed 1 night

The hotel is phenomenal! But we had some issues: First we had to change room because of loud noises. Then in the morning the cleaning lady entered in our room unexpectedly while we were naked!!! Very awkward moment!! She was there around 9:30 and the check out was at noon… other than that, our stay was great!!

10

jinsheng

8 Oct 2024

·

Stayed 1 night

love the view of the city

10

Angela

16 Sept 2023

·

Stayed 1 night

The staff was friendly and accommodating, always ready to assist with any requests or questions. The room I stayed in was clean and comfortable, with all the necessary amenities. The bed was cozy and provided a good night's sleep.

10

SuDonna

16 Mar 2025

·

Stayed 2 nights

Exceptional Stay – Highly Recommended! I recently had the pleasure of staying at JW Marriott Buckhead, and I can confidently say it was an outstanding experience from start to finish. From the moment I arrived, the staff went above and beyond to ensure my stay was comfortable and memorable. The room was immaculate, beautifully designed, and equipped with all the modern amenities I could ask for. The bed was incredibly comfortable, ensuring a great night's sleep. The housekeeping team did a fantastic job keeping everything spotless. The hotel’s facilities were top-notch, including the well-maintained gym, relaxing spa, and a stunning pool area that provided the perfect retreat. The on-site restaurant served delicious meals with a variety of options to suit all tastes, and the breakfast buffet was a highlight with its fresh and diverse selection. What truly set this hotel apart was the exceptional service. Every staff member I encountered was warm, professional, and eager to assist. Their attention to detail and genuine hospitality made my stay unforgettable. Overall, I highly recommend [Hotel Name] to anyone looking for a luxurious and comfortable stay. I will definitely be returning on my next visit!

6

tamela

23 Jan 2023

·

Stayed 1 night

The service was good but the bed was sinking in and not comfortable

10

Ezekiel M

25 Jul 2024

·

Stayed 3 nights

Close to shopping with an indoor pool but might need to be cleaned smelled like hotdog water. The room view was 5 star and front desk was 5 star also

6

MaryJo

23 Mar 2023

·

Stayed 1 night

The hotels is nice but the bed was hard as a cement slab. We selected this hotel because we had business at the French Consolate and we had heard that it was close by. We asked staff at check in and throughout the building if they knew where it might be. Not one person could help us. After walking several miles, the police assisted us. It was CONNECTED to the hotel in the building next door called Buckhead Towers. Again...no one knew and it was hotel was physically connected to the building!!!! Unbelievable. The hotel is also connected with easy access to the Lenox Mall, which has a nice selection of high end and mid range stores.

10

Vicki

6 Nov 2024

·

Stayed 1 night

We enjoyed are stay. The room was very nice. The staff was exceptional and check in and check out was effortless. I will definitely stay again

10

Roy Dean

15 Jul 2024

·

Stayed 4 nights

The place was clean and staff was amazing the rooms are getting a little older but are very well kept i was definitely impressed with the whole experience

10

Jenice

4 Jun 2025

·

Stayed 5 nights

Was there for a weekend conference and felt very taken care of. From reception to the bartenders to the shuttle drivers to the housekeepers... just everyone! The whole team really exuded the Mariott standard. Shoutout specifically to Shane at reception. Whatever I needed, he made sure and got it done. And the room was spacious and nice with a gorgeous view of the Atlanta city line. Absolutely loved my stay here.

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Service

Service is frequently described as warm, professional, and accommodating across departments, with several standout staff mentions. Still, recurring complaints cite occasional rudeness, slow or inattentive bar and restaurant service, unhelpful responses, and maintenance requests not addressed.

Related guest reviews

10

Adam

28 Nov 2024

·

Stayed 1 night

The front staff went above and beyond with service and the management was attentive to our special requests 👍

2

Christina

15 Mar 2025

·

Stayed 1 night

RUDE front desk staff - Christian is the worst and should not be working in this field.

10

Jane

30 Nov 2024

·

Stayed 1 night

Great service especially from the concierge was wonderful and so helpful as were the valets out front .

6

Cihan

4 Nov 2024

·

Stayed 1 night

Service was not good. Room service tasted really bad. Asked for hot water to make formula for the baby 3 times and told I had to go down and get it myself.

6

Lisa

29 Dec 2024

·

Stayed 2 nights

The hotel room was very nice. The worst part was the bell man, he was incredibly rude.

10

Chinazo

10 Sept 2023

·

Stayed 5 nights

The staff, especially in the Lounge were wonderful!! Everyone was so nice including the guests. We had a mixup with our room and they fixed it right away and gave us a room with a beautiful view. The manager and front desk staff were also extremely helpful when we needed an explanation on the hold charges for incidentals as well. The valet attendants were also always very welcoming and friendly whenever they saw us. Really had a great time using the pool and the sauna as well. The guests were also super nice whenever we interacted. Cleaning staff was also very kind and cleaned our bathroom when we asked, which was very nice. They have a complimentary driver that can take you to any location 2.0miles away which is great, but you just have to make sure he’s available. I definitely recommend this hotel if you need a nice getaway. We went during a holiday weekend and it seemed really quiet.

2

Damien Leonard

25 Jun 2024

·

Stayed 1 night

Booked a rate that included breakfast. Caused awful confusion. Registration didn’t want to recognise rate but on inspection of booking agreed to amend folio only to have it recharged on 3 seperate occasions!!! Really bad service and despite being reassured on departure that it was sorted got an amended folio at 8.30 pm with breakfast charges added!!!!

10

Lambert

8 Nov 2024

·

Stayed 1 night

Only complaint was the bartender neglected us as we were looking to order food at the bar. Checked on us once and we weren't ready to order and never came back. So we left. All other staff members were fantastic.

10

KEMI

12 Jul 2025

·

Stayed 2 nights

We checked in very late, early morning on the 28th due to a flight delay on the 27th. Despite the time, the lady at the front desk Ms Betty , was incredibly friendly, professional, and accommodating. She truly went above and beyond to make sure we had a smooth check-in and a great experience. Her warmth and helpfulness stood out, especially after a long travel day. We really appreciated her kindness and exceptional service.

10

Jenice

4 Jun 2025

·

Stayed 5 nights

Was there for a weekend conference and felt very taken care of. From reception to the bartenders to the shuttle drivers to the housekeepers... just everyone! The whole team really exuded the Mariott standard. Shoutout specifically to Shane at reception. Whatever I needed, he made sure and got it done. And the room was spacious and nice with a gorgeous view of the Atlanta city line. Absolutely loved my stay here.

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Location

Highly convenient for shopping and transit, with direct access to Lenox Square and proximity to MARTA. A few guests felt uneasy in the connected mall or garage and found garage access confusing.

Related guest reviews

10

Shubhendu

7 May 2025

·

Stayed 1 night

Great quiet and safe place. Good food and transport options nearby.

8

John

25 Mar 2024

·

Stayed 2 nights

excellent location right across the street from MARTA. I did not have to go outside to go to Lenox Square Mall. All the shopping and eating one could ask for. I was at a meeting at the Georgia World Congress center and went back and forth by Marta...super convenient. When I arrived and departed it was by air so Marta to the Airport. No Parking fees!

10

Gregg

23 Jul 2023

·

Stayed 1 night

The property is in Buckhead right near the mall. Great location. Staff was extremely courteous and gracious.

10

Barbara

2 Dec 2024

·

Stayed 1 night

The staff was excellent. The location was great, breakfast was perfect. Only negative was I felt a little unsafe walking in the connected mall

10

Joel

5 Mar 2024

·

Stayed 2 nights

Great property! It was a little confusing to get into the building from the garage and there was a homeless man sleeping in the garage elevator lobby. Other than that...LOL, great stay!

10

Barbara

15 Jun 2025

·

Stayed 1 night

We have stayed here before and will stay again. Very friendly staff, always clean and nice rooms. Very convenient for the shopping. Great breakfast buffet.

10

Jenesis

26 May 2025

·

Stayed 2 nights

Everyone was sweet and welcoming and helpful. Clean hotel and rooms. Central location.

10

Michael

5 Oct 2024

·

Stayed 1 night

Great hotel, connected to the mall for easy access to shopping.

10

Luis

4 Jun 2024

·

Stayed 2 nights

It was right by the mall

10

Richard

1 Apr 2024

·

Stayed 1 night

Nice facility-tough crime reputation near facility

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Dining

Breakfast and on-site food are praised by some, but many note limited variety or hours, slow service at the restaurant and bar, and high prices; room service quality was also criticized.

Related guest reviews

10

Winifred Anne

20 Jul 2023

·

Stayed 4 nights

Have stayed at the JW Marriott in Buckhead many times. Staff is always friendly and helpful. Breakfast is very good.

10

PAUL

3 Mar 2024

·

Stayed 2 nights

We have stayed in this hotel for years. The main reason we choose this hotel is bc we feel safe here and can walk to Lenox and Phipps to shop. We valet park and walk everywhere else close to hotel. Hotel was nice and clean. Staff very nice. We had a very kind waiter in the bar one night. Food was delicious!

8

Timothy

27 Jul 2024

·

Stayed 2 nights

Hotel was nice. Lounge was very dark in the day. Restaurant was only open for breakfast. Expected a bit more for a JW.

8

Lucy

4 Sept 2024

·

Stayed 19 nights

I stayed at this property for 3 weeks and the breakfast every morning including Sundays was always the same and was very very limited. Not the standard of a JW Marriott.

10

Barbara

15 Jun 2025

·

Stayed 1 night

We have stayed here before and will stay again. Very friendly staff, always clean and nice rooms. Very convenient for the shopping. Great breakfast buffet.

2

Clinton

18 Aug 2024

·

Stayed 1 night

I was shocked by the poor service at this JW Marriott. The Restaurant, The Preserve was poorly ran - extremely slow service and lack of attention to guests. The valet was non existent after hours. This hotel is NOT the standard of Marriott and I will never stay there again. 1/10

10

Tiffany

10 Jan 2024

·

Stayed 1 night

Staff was phenomenal I would love to come back and visit. Its directly connected to Lennox mall so you can do some high end shopping while you stay. The hotel bartender and server were excellent and the pool and gym were a perfect addition to our stay. Thank you.

10

Lambert

8 Nov 2024

·

Stayed 1 night

Only complaint was the bartender neglected us as we were looking to order food at the bar. Checked on us once and we weren't ready to order and never came back. So we left. All other staff members were fantastic.

10

Gilberto

23 Jul 2024

·

Stayed 3 nights

Everything was top notch at the JW Marriott! The room and view were excellent. The hotel was right next to a great mall. The bar was a fun place to unwind as well!

8

Mark

18 Mar 2023

·

Stayed 1 night

Very nice hotel. Conveniently next to Marta train station and mall connected to hotel. But you pay for it. Not just in the room price. Parking is high. Breakfast prices and coffee prices are extravagant

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$289
February	US$303
March	US$350
April	US$242
May	US$219
June	US$321
July	US$276
August	US$224
September	US$289
October	US$257
November	US$225
December	US$207

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $244
20 $240	21 $350	22	23 $457	24 $212	25 $171	26 $202
27 $196	28 $399	29 $306	30 $302

Su	Mo	Tu	We	Th	Fr	Sa
				1 $229	2 $171	3 $172
4 $204	5 $283	6 $439	7 $1,499	8 $289	9 $171	10 $271
11 $197	12 $270	13	14	15 $340	16 $171	17 $327
18 $188	19 $254	20 $288	21 $444	22 $336	23 $172	24 $318
25 $197	26 $254	27 $594	28 $458	29 $228	30 $214	31 $214

JW Marriott Atlanta Buckhead

Prices for JW Marriott Atlanta Buckhead

Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed with Sofa Bed, Corner (Pure)

Deluxe Room, 1 King Bed, Corner

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Room, 2 Queen Beds, City View

Room, 1 King Bed (Mobility Accessible, Tub)

Room, 2 Queen Beds (Hearing Accessible)

Room, 2 Queen Beds (Mobility Accessible, Tub)

Deluxe Room, 1 King Bed with Sofa Bed

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Hearing Accessible)

Room, 1 King Bed, City View

Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds, Corner

Room, 1 King Bed

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Deluxe Room, 1 King Bed

Guest reviews of JW Marriott Atlanta Buckhead

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about JW Marriott Atlanta Buckhead

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