Hyatt Place Boise/Towne Square
US$113
/ night
Avg. for November
Prices for Hyatt Place Boise/Towne Square
Select dates to see prices and availability
US$113
/ night
Avg. for November
Monthly average prices
Nightly prices at Hyatt Place Boise/Towne Square average US$92 in the cheapest month (December) and US$156 in the most expensive month (August), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$97 |
| February | US$112 |
| March | US$111 |
| April | US$109 |
| May | US$135 |
| June | US$149 |
| July | US$153 |
| August | US$156 |
| September | US$144 |
| October | US$124 |
| November | US$113 |
| December | US$92 |
J
F
M
A
M
J
J
A
S
O
Nov · US$113
N
D
Most expensive: August (~US$156)
Cheapest: December (~US$92)
About this property
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access and a television in a common area.
Amenities
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access and a television in a common area.
Business amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Boise? This hotel has 938 square feet (87 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Dining
Enjoy a satisfying meal at Placery serving guests of Hyatt Place Boise/Towne Square. Quench your thirst with your favorite drink at the bar/lounge. A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 127 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with premium bedding, and all rooms are furnished with queen sofa beds. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Location
With a stay at Hyatt Place Boise/Towne Square in Boise (West Boise), you'll be within a 10-minute drive of Boise State University and AEN Playhouse. This hotel is 0.5 mi (0.9 km) from Boise Towne Square Mall and 1.1 mi (1.8 km) from Aquarium of Boise.
What's nearby
Boise Towne Square Mall(0.5 Miles)
AEN Playhouse(0.6 Miles)
Aquarium of Boise(1.1 Miles)
St. Alphonsus Family center(1.6 Miles)
Vibra Hospital of Boise(1.8 Miles)
Boise Mormon Temple(1.9 Miles)
Boise Spectrum(2.7 Miles)
Fast Lane Indoor Kart Racing(3.1 Miles)
Ann Morrison Park(3 Miles)
Kathryn Albertson Park(3.2 Miles)
Cinder Winery(3.3 Miles)
Ahavath Beth Israel Synagogue(3.4 Miles)
Expo Idaho(3.5 Miles)
Memorial Stadium(3.5 Miles)
Veterans Memorial Park(3.6 Miles)
The preferred airport for Hyatt Place Boise/Towne Square is Boise Airport (BOI)(6.4 Miles)
Parking
Restaurant
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Location
925 North Milwaukee Street, West Boise, Boise, Idaho, United States of America
Boise Towne Square Mall (0.5 Miles)
AEN Playhouse (0.6 Miles)
Aquarium of Boise (1.1 Miles)
St. Alphonsus Family center (1.6 Miles)
Vibra Hospital of Boise (1.8 Miles)
Boise Mormon Temple (1.9 Miles)
Room options
5
Double Room
Room details
2 Double Beds
1 Sofa Bed
Sleeps 5
350 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room, 1 King Bed with Sofa Bed
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
350 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Room, 1 King Bed, Accessible, Bathtub
Room details
1 Extra-Large Double Bed
Sleeps 4
350 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Room, 1 King Bed (Specialty)
Room details
1 Extra-Large Double Bed
Sleeps 4
350 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Room, 2 Double Beds (Specialty)
Room details
2 Double Beds
Sleeps 5
350 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Hyatt Place Boise/Towne Square
8.4
Very good
Based on 1,453 verified reviews
Who stays here?
Business
25%
Couple
21%
Family
43%
Group
4%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
At Hyatt Place Boise/Towne Square, travelers praise the spacious rooms, cleanliness, friendly staff, and the convenient location near shopping and dining, while recurring critiques cite inconsistent housekeeping, some aging facilities, and uneven breakfast quality and replenishment with occasional service lapses.
Read moreWas this helpful?
What guests think
At Hyatt Place Boise/Towne Square, travelers praise the spacious rooms, cleanliness, friendly staff, and the convenient location near shopping and dining, while recurring critiques cite inconsistent housekeeping, some aging facilities, and uneven breakfast quality and replenishment with occasional service lapses.
Several guests found the indoor pool cold and the area in need of maintenance, and some noted a daily parking fee. Rooms are generally large and comfortable, though bathrooms can feel tight and a number of reviews mention firm beds or noisy air conditioning. Expect a convenient, family friendly stay with mixed breakfast and variable upkeep.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Facilities include an indoor pool and a basic gym, but many reviews say the pool is cold and there is no hot tub; the pool area shows wear. Some guests report paid parking, a minimal or absent bistro bar, and occasional printer issues.
Related guest reviews
8
Becky
24 Mar 2025
·
Stayed 2 nights
Room was great, clean and comfortable. This location does not have a hot tub. Breakfast was a waste. They ran out of hot food both days by 9:00 or the biscuits were burned. Out of waffle mix. No bowls.
Room was great, clean and comfortable. This location does not have a hot tub. Breakfast was a waste. They ran out of hot food both days by 9:00 or the biscuits were burned. Out of waffle mix. No bowls.
10
linda
15 Feb 2025
·
Stayed 2 nights
Room was great. Good size and clean. Breakfast room was clean and well stocked though did not carry peanut butter or honey. Exercise room was a good size compared to other hotels and had weights not just cardio equipment. Pool was cold and no hot tub would be my complaint.
Room was great. Good size and clean. Breakfast room was clean and well stocked though did not carry peanut butter or honey. Exercise room was a good size compared to other hotels and had weights not just cardio equipment. Pool was cold and no hot tub would be my complaint.
8
Claudia
15 Feb 2025
·
Stayed 1 night
Tiny closet, heated pool was cold, no hot tub. Hard beds, small pillows.
Tiny closet, heated pool was cold, no hot tub. Hard beds, small pillows.
6
Billy
15 Nov 2023
·
Stayed 3 nights
Parking *NOT* included for hotel guests; they farm this out to a 3rd party who makes you pay via smartphone app and charge convenience fees. The clock starts the moment you pay and there are no partial day options. With taxes and convenience fees it ends up being $11.66 a day to park. This should have been clearly disclosed in the listing. Clear money grab move by hotel management.
Parking *NOT* included for hotel guests; they farm this out to a 3rd party who makes you pay via smartphone app and charge convenience fees. The clock starts the moment you pay and there are no partial day options. With taxes and convenience fees it ends up being $11.66 a day to park. This should have been clearly disclosed in the listing. Clear money grab move by hotel management.
8
James
1 May 2024
·
Stayed 3 nights
I was hoping for a restaurant and bar. Nope
I was hoping for a restaurant and bar. Nope
6
Jennifer
17 Sept 2025
·
Stayed 2 nights
The hotel was very old. The towel rack was inside the shower stall, which is weird. There was a moldy spot on the ceiling in the bedroom, sharing wall with bathroom. The fan in the bathroom didn’t work. The shower grout and edges if shower door were dirty and pink ring around the sink drain. You could hear all the noise from the road outside, even in the 3rd floor. The mattress was very firm, hard to sleep on. There was a pool but no jacuzzi. That seems odd. I didn’t use the pool. The front staff was kind. I didn’t have interaction with room staff because they do not service rooms but every 2 days and only change linen every 4 days. I only stayed 2 days, so I don’t get room service. I think Hyatt Place does a disservice to the Hyatt name. I wished I would have spent more to stay at Hilton or Marriott.
The hotel was very old. The towel rack was inside the shower stall, which is weird. There was a moldy spot on the ceiling in the bedroom, sharing wall with bathroom. The fan in the bathroom didn’t work. The shower grout and edges if shower door were dirty and pink ring around the sink drain. You could hear all the noise from the road outside, even in the 3rd floor. The mattress was very firm, hard to sleep on. There was a pool but no jacuzzi. That seems odd. I didn’t use the pool. The front staff was kind. I didn’t have interaction with room staff because they do not service rooms but every 2 days and only change linen every 4 days. I only stayed 2 days, so I don’t get room service. I think Hyatt Place does a disservice to the Hyatt name. I wished I would have spent more to stay at Hilton or Marriott.
4
Ruth
26 Oct 2025
·
Stayed 1 night
Hotel was advertised with a bistro and a bar. Bistro does not exist bar had beer, limited, limited wine in a can, pre-mixed cocktails in a can. Staff not very friendly hard to get any eye contact made although room was clean and comfortable not much interaction with housekeeping staff the girls at the front desk at the Hyatt Regency could get lessons from the best Western staff in Blackfoot, who were much friendlier and outgoing, having worked in the hospitality business. If I managed the front end of the Hyatt, there would’ve been some unemployed people.
Hotel was advertised with a bistro and a bar. Bistro does not exist bar had beer, limited, limited wine in a can, pre-mixed cocktails in a can. Staff not very friendly hard to get any eye contact made although room was clean and comfortable not much interaction with housekeeping staff the girls at the front desk at the Hyatt Regency could get lessons from the best Western staff in Blackfoot, who were much friendlier and outgoing, having worked in the hospitality business. If I managed the front end of the Hyatt, there would’ve been some unemployed people.
6
William
14 Oct 2023
·
My biggest complaint is a $10 per day parking fee that was not disclosed when booking. It just feels dishonest.
My biggest complaint is a $10 per day parking fee that was not disclosed when booking. It just feels dishonest.
10
Joshua
28 Jul 2025
·
Stayed 2 nights
The pool area had parts of the ceiling falling apart. The pool deck area had epoxied pebbles that probably looked awesome when installed but it is starting to break apart and the little pebble hurt your feet when you step on a stray one. The staff was friendly. They seemed a bit short staffed in the mornings. Coffee and food were running out. Seems difficult to have a balanced staff and keep up on the morning breakfast rush.
The pool area had parts of the ceiling falling apart. The pool deck area had epoxied pebbles that probably looked awesome when installed but it is starting to break apart and the little pebble hurt your feet when you step on a stray one. The staff was friendly. They seemed a bit short staffed in the mornings. Coffee and food were running out. Seems difficult to have a balanced staff and keep up on the morning breakfast rush.
10
Jasmine
21 Aug 2025
·
Stayed 1 night
The pros: It's a clean & quiet property with suites big enough to fit our party of 6. The cons: We were excited to use the pool however the pool does not seem to be heated, as it was freezing. The pool deck is also in need of repair because lots of the pebbles are loose & chipping off.
The pros: It's a clean & quiet property with suites big enough to fit our party of 6. The cons: We were excited to use the pool however the pool does not seem to be heated, as it was freezing. The pool deck is also in need of repair because lots of the pebbles are loose & chipping off.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed: many found rooms and public areas clean, but repeated reports mention missed details (hairs, stained linens, leftover trash), mold or mildew, and a less tidy pool area.
Related guest reviews
4
Brenda
26 Feb 2024
·
Stayed 1 night
First room found hair in the bed, sink and shower. Got a different room and it had food and dental floss on the floor. Will not ever stay there again.
First room found hair in the bed, sink and shower. Got a different room and it had food and dental floss on the floor. Will not ever stay there again.
6
jannett
4 Oct 2025
·
Stayed 1 night
My family and I stayed for one night and the lobby was very nice. When you go up to your room everything seemed very outdated. The rooms needs to be cleaned better and need some updating. Trash was still left in the room from the previous family the covers didn’t seem changed out. The bathroom was very dark new lighting needs to be put in
My family and I stayed for one night and the lobby was very nice. When you go up to your room everything seemed very outdated. The rooms needs to be cleaned better and need some updating. Trash was still left in the room from the previous family the covers didn’t seem changed out. The bathroom was very dark new lighting needs to be put in
8
Cassandra
29 Nov 2025
·
Stayed 1 night
We had a good stay overall. The staff was friendly and welcoming, and the service was great. However, we did notice some cleanliness issues — the bathtub wasn’t properly cleaned and had hairs in it, and we also found a couple of dead bugs on the comforter. Addressing these housekeeping concerns would definitely improve the experience.
We had a good stay overall. The staff was friendly and welcoming, and the service was great. However, we did notice some cleanliness issues — the bathtub wasn’t properly cleaned and had hairs in it, and we also found a couple of dead bugs on the comforter. Addressing these housekeeping concerns would definitely improve the experience.
6
Jessica
4 Jul 2023
·
Stayed 2 nights
Hotel staff and the lobby were nice, but it was a bit lacking in cleanliness. They don’t do housekeeping service for multiple night guests unless requested. The bathroom had a bit of mildew on the ceiling, the sheets had stains on them, and the pool wasn’t very clean. Good location and close to many restaurants and shopping options.
Hotel staff and the lobby were nice, but it was a bit lacking in cleanliness. They don’t do housekeeping service for multiple night guests unless requested. The bathroom had a bit of mildew on the ceiling, the sheets had stains on them, and the pool wasn’t very clean. Good location and close to many restaurants and shopping options.
6
Peggy
16 Mar 2025
·
Stayed 2 nights
It was okay. There were dried boogers on one wall in our room, the outlets sparked, not all of the lamps worked, the bathroom was teeeeny tiny and you could hear EVERYTHING in the hallways. But it was a place to stay. Could’ve been better, could’ve been worse.
It was okay. There were dried boogers on one wall in our room, the outlets sparked, not all of the lamps worked, the bathroom was teeeeny tiny and you could hear EVERYTHING in the hallways. But it was a place to stay. Could’ve been better, could’ve been worse.
6
Robin
15 Dec 2024
·
Stayed 1 night
Location worked well for us and it was quiet. Staff was friendly. Downside was that it wasn’t very clean. Room had gross stuff on walls and bathroom had hair on the walls of the shower. Made me wonder how clean everything else was.
Location worked well for us and it was quiet. Staff was friendly. Downside was that it wasn’t very clean. Room had gross stuff on walls and bathroom had hair on the walls of the shower. Made me wonder how clean everything else was.
8
Michelle
10 Oct 2025
·
Stayed 1 night
Mostly good. The room was spacious and seemed clean. The bathroom was clean except someone's shaver was in the shower. Yuck. Not sure how the cleaning staff missed that. The breakfast was disappointing, at best. It was nicely presented, but options were very limited. A large bowl of yogurt was available, but no individual containers of yogurt and no flavors other than vanilla. The cut fresh fruit looked very sad and limp. Only instant oatmeal. Scrambled eggs and biscuits, but no meat. Overall, the breakfast wasnt very exciting or inviting. Again, good (not excellent) experience overall.
Mostly good. The room was spacious and seemed clean. The bathroom was clean except someone's shaver was in the shower. Yuck. Not sure how the cleaning staff missed that. The breakfast was disappointing, at best. It was nicely presented, but options were very limited. A large bowl of yogurt was available, but no individual containers of yogurt and no flavors other than vanilla. The cut fresh fruit looked very sad and limp. Only instant oatmeal. Scrambled eggs and biscuits, but no meat. Overall, the breakfast wasnt very exciting or inviting. Again, good (not excellent) experience overall.
4
Marcos
26 Jul 2025
·
Stayed 4 nights
The Place. It was so dusty. I never Stay There Again.
The Place. It was so dusty. I never Stay There Again.
2
Lori
8 May 2025
·
Stayed 1 night
Well first when we arrived our room was dirty ...sheets were not clean had hair and crumbs . One bed looked like it was sat on and then the shower had hair all over it . So we took pictures showed them and they let us change rooms. There were no pool towels and the bin for dirty tools was complete full even on top the entire time qe stayed . Then they charge my card 218 dollars and the room was 168 with tax and fees when i booked. Will never be staying here again nor will anyone i know .
Well first when we arrived our room was dirty ...sheets were not clean had hair and crumbs . One bed looked like it was sat on and then the shower had hair all over it . So we took pictures showed them and they let us change rooms. There were no pool towels and the bin for dirty tools was complete full even on top the entire time qe stayed . Then they charge my card 218 dollars and the room was 168 with tax and fees when i booked. Will never be staying here again nor will anyone i know .
4
Karin
5 Jan 2025
·
Stayed 1 night
The inside shower curtain was moldy dark long hair on bed pillow and we had items left in the room (pearl earrings) that were “not found” according to the front desk!
The inside shower curtain was moldy dark long hair on bed pillow and we had items left in the room (pearl earrings) that were “not found” according to the front desk!
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are consistently spacious with living areas and generally comfortable. Several reviews note very small bathrooms, firm beds or uncomfortable sofa beds, and occasional maintenance or noise issues (A/C or road noise), with some decor feeling dated.
Related guest reviews
8
Terra
15 Oct 2024
·
Stayed 3 nights
hotel room was clean and spacious, bathroom was a little small trying to get in with the door swing.
hotel room was clean and spacious, bathroom was a little small trying to get in with the door swing.
2
rees
13 Sept 2025
·
Stayed 1 night
The air-conditioning in our room was horrifying the thermostat didn't work and when the air-conditioning turned on it banged and woke us up.
The air-conditioning in our room was horrifying the thermostat didn't work and when the air-conditioning turned on it banged and woke us up.
8
Danielle
13 Apr 2025
·
Stayed 1 night
Our room was ground floor and there was a lot of noisy traffic
Our room was ground floor and there was a lot of noisy traffic
10
Duane
6 Oct 2025
·
Stayed 1 night
Room 322, will stay again, nice room. Walked to coffee shop across the street and Target was the next block. Only issue was the water closet was exceptionally small and cramped with the toilet and shower so close together, one must nearly enter the shower to close the door. Otherwise, the room was quite large and very comfortable.
Room 322, will stay again, nice room. Walked to coffee shop across the street and Target was the next block. Only issue was the water closet was exceptionally small and cramped with the toilet and shower so close together, one must nearly enter the shower to close the door. Otherwise, the room was quite large and very comfortable.
8
Mikaela
5 Jan 2025
·
Stayed 2 nights
We were a bit disappointed to find that this hotel did not have a hot tub in with the pool like the listing said, but the rooms were clean, beds were nice, and breakfast was very good. Most of the staff are very friendly and helpful. The hotel is a little dated and rooms are a bit dark, but the rooms were very spacious. However, take note whether your room has a microwave or not. One of the rooms I booked had a microwave, but the second did not. Overall we really enjoyed our stay, and would definitely stay here again.
We were a bit disappointed to find that this hotel did not have a hot tub in with the pool like the listing said, but the rooms were clean, beds were nice, and breakfast was very good. Most of the staff are very friendly and helpful. The hotel is a little dated and rooms are a bit dark, but the rooms were very spacious. However, take note whether your room has a microwave or not. One of the rooms I booked had a microwave, but the second did not. Overall we really enjoyed our stay, and would definitely stay here again.
6
Vickey
13 Jul 2025
·
Stayed 2 nights
The accommodations were listed as a suite but there wasn't an actual suite. There should have been a television in the "supposed" suite portion of the room, but there wasn't one. It is my belief that they stuck us in that incomplete room because we were only staying a couple of days, but shouldn't have mattered.
The accommodations were listed as a suite but there wasn't an actual suite. There should have been a television in the "supposed" suite portion of the room, but there wasn't one. It is my belief that they stuck us in that incomplete room because we were only staying a couple of days, but shouldn't have mattered.
6
Jennifer
17 Sept 2025
·
Stayed 2 nights
The hotel was very old. The towel rack was inside the shower stall, which is weird. There was a moldy spot on the ceiling in the bedroom, sharing wall with bathroom. The fan in the bathroom didn’t work. The shower grout and edges if shower door were dirty and pink ring around the sink drain. You could hear all the noise from the road outside, even in the 3rd floor. The mattress was very firm, hard to sleep on. There was a pool but no jacuzzi. That seems odd. I didn’t use the pool. The front staff was kind. I didn’t have interaction with room staff because they do not service rooms but every 2 days and only change linen every 4 days. I only stayed 2 days, so I don’t get room service. I think Hyatt Place does a disservice to the Hyatt name. I wished I would have spent more to stay at Hilton or Marriott.
The hotel was very old. The towel rack was inside the shower stall, which is weird. There was a moldy spot on the ceiling in the bedroom, sharing wall with bathroom. The fan in the bathroom didn’t work. The shower grout and edges if shower door were dirty and pink ring around the sink drain. You could hear all the noise from the road outside, even in the 3rd floor. The mattress was very firm, hard to sleep on. There was a pool but no jacuzzi. That seems odd. I didn’t use the pool. The front staff was kind. I didn’t have interaction with room staff because they do not service rooms but every 2 days and only change linen every 4 days. I only stayed 2 days, so I don’t get room service. I think Hyatt Place does a disservice to the Hyatt name. I wished I would have spent more to stay at Hilton or Marriott.
8
Mackensie
23 Apr 2023
·
Stayed 1 night
Really enjoyed our stay here. Room was very big. Only thing I didn’t like was the AC didn’t cool off very quickly and I like it cold. But overall, good experience.
Really enjoyed our stay here. Room was very big. Only thing I didn’t like was the AC didn’t cool off very quickly and I like it cold. But overall, good experience.
6
Amber
22 Aug 2025
·
Stayed 2 nights
Staff were friendly. The pullout bed wasn’t comfortable the teens had to pull it off and put the mattress on the floor. But the springs were still poking them.
Staff were friendly. The pullout bed wasn’t comfortable the teens had to pull it off and put the mattress on the floor. But the springs were still poking them.
6
Jennifer
14 Sept 2025
·
Stayed 1 night
The room was clean however for the price, it was in need of some up keep. The air conditioner in my room always so loud and clanking that I had to turn it off so that I could sleep, but then the room was so hot and stuffy. Paint was peeling and the property is in need of renovations or you need to reduce the price.
The room was clean however for the price, it was in need of some up keep. The air conditioner in my room always so loud and clanking that I had to turn it off so that I could sleep, but then the room was so hot and stuffy. Paint was peeling and the property is in need of renovations or you need to reduce the price.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful, with quick check in and responsive assistance. However, there are recurring lapses such as unattended front desk periods, reservation or room type mix ups, and limited follow up on issues.
Related guest reviews
8
Amy
20 Aug 2023
·
Stayed 4 nights
Good location
Good location
10
LUNGALA
27 Sept 2025
·
Stayed 1 night
AMAZING STAFF AT FRONT DESK. AND THE LADY WHO SERVES BREAKFAST IS VERY KIND. I WILL DEFINITELY STAY THERE AGAIN!
AMAZING STAFF AT FRONT DESK. AND THE LADY WHO SERVES BREAKFAST IS VERY KIND. I WILL DEFINITELY STAY THERE AGAIN!
2
Joshua
22 Aug 2025
·
Stayed 2 nights
I was traveling due to my Mom having major heart surgery. I had been on the road for 7 hours. There was a mix up with original booking at another hotel that didn’t get confirmed. So as I was a hour out from Boise I was driving trying to find another place. As I selected this location and confirmed my wife message me she already paid for a different hotel she found closer to the Hospital my mom would be at. As I selected to pay at hotel I went to hotel to explain situation. There was no one on site at 8pm to make a decision on if an exception could be made. As it was up to the hotel on if I would get charged. The manager next day refused to make an exception due to the circumstances. Customer service was terrible. I asked for a follow up or to have manager call me to so I could explain why I was requesting an exception. And to give me a head up on if would warrant and exception. And if not be expecting a charge on my card. No call from Hotel. I have worked is customer service and you can tell when someone is genuine you want to help where you can. There was no empathy or even follow up with a “guest”. I have stayed and many other location but this was by fare the worst when it comes to customer service.
I was traveling due to my Mom having major heart surgery. I had been on the road for 7 hours. There was a mix up with original booking at another hotel that didn’t get confirmed. So as I was a hour out from Boise I was driving trying to find another place. As I selected this location and confirmed my wife message me she already paid for a different hotel she found closer to the Hospital my mom would be at. As I selected to pay at hotel I went to hotel to explain situation. There was no one on site at 8pm to make a decision on if an exception could be made. As it was up to the hotel on if I would get charged. The manager next day refused to make an exception due to the circumstances. Customer service was terrible. I asked for a follow up or to have manager call me to so I could explain why I was requesting an exception. And to give me a head up on if would warrant and exception. And if not be expecting a charge on my card. No call from Hotel. I have worked is customer service and you can tell when someone is genuine you want to help where you can. There was no empathy or even follow up with a “guest”. I have stayed and many other location but this was by fare the worst when it comes to customer service.
10
Tiffany
27 Aug 2024
·
Stayed 2 nights
Clean hotel with excellent service. The hotel was busy when I checked in but the young lady at guest services was friendly and efficient.
Clean hotel with excellent service. The hotel was busy when I checked in but the young lady at guest services was friendly and efficient.
4
Tosca
9 Feb 2024
·
Stayed 1 night
I had to wait a very long time to check in. There was no one at the front desk for at least 15 minutes to help me and no bell to ring for service. The breakfast had no silverware available or regular coffee to serve.
I had to wait a very long time to check in. There was no one at the front desk for at least 15 minutes to help me and no bell to ring for service. The breakfast had no silverware available or regular coffee to serve.
10
Lisa
11 Aug 2025
·
Stayed 1 night
Very happy with our stay here! Front desk was friendly and very helpful. Room was clean and very roomy! We’d definitely stay again!
Very happy with our stay here! Front desk was friendly and very helpful. Room was clean and very roomy! We’d definitely stay again!
2
Jeremy
4 Mar 2024
·
Stayed 2 nights
Even though I had pre-paid for my reservation, I was informed that they were full and did not have the room available that I reserved. There was no explanation given as to how this could have happened. Me and my 5 kids were left in a panic at 10pm on a Friday night trying to find a place to stay. The nearest hotel that could accommodate the 6 of us was 53 miles away.
Even though I had pre-paid for my reservation, I was informed that they were full and did not have the room available that I reserved. There was no explanation given as to how this could have happened. Me and my 5 kids were left in a panic at 10pm on a Friday night trying to find a place to stay. The nearest hotel that could accommodate the 6 of us was 53 miles away.
2
Amy
10 Mar 2024
·
Stayed 1 night
Booked a king room with sofa and got two small doubles. We are tall people and need a king. The gave our room away. Waited two different times 10 min for someone to come to the front desk.
Booked a king room with sofa and got two small doubles. We are tall people and need a king. The gave our room away. Waited two different times 10 min for someone to come to the front desk.
8
Teondria LaTrese
25 Apr 2025
·
Stayed 2 nights
Front desk attendant was not to friendly, Kitchen attendant was not friendly at all
Front desk attendant was not to friendly, Kitchen attendant was not friendly at all
10
Noe
10 Jul 2024
·
Stayed 1 night
Service was really great during my stay. Special shout out to Taylor last night and to Sandy this morning for finding me some half and half for my coffee!
Service was really great during my stay. Special shout out to Taylor last night and to Sandy this morning for finding me some half and half for my coffee!
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Convenient setting by Boise Towne Square Mall with easy freeway access and many walkable dining options; several guests found it quiet and safe. A few noted it is not downtown and mentioned occasional parking lot concerns.
Related guest reviews
10
Jeralyn
6 Aug 2025
·
Stayed 1 night
Great location- pleasant staff
Great location- pleasant staff
10
David
13 Nov 2023
·
Stayed 2 nights
This hotel is off the beaten path an in a nice neighborhood. It is also near a lot of shopping and restaurants. Very nice spot.
This hotel is off the beaten path an in a nice neighborhood. It is also near a lot of shopping and restaurants. Very nice spot.
10
Anthony
9 Apr 2025
·
Stayed 3 nights
Great location near a lot Of shopping places and restaurants. Plenty of parking and didn’t have an issue at all durning my stay.
Great location near a lot Of shopping places and restaurants. Plenty of parking and didn’t have an issue at all durning my stay.
8
Pete
25 Jun 2024
·
Stayed 2 nights
Seemed a little pricey for Boise (not in downtown), but it was in a nice neighborhood, quiet, clean, and all those good things. Maybe 5 minutes to the freeway and easy access to everywhere.
Seemed a little pricey for Boise (not in downtown), but it was in a nice neighborhood, quiet, clean, and all those good things. Maybe 5 minutes to the freeway and easy access to everywhere.
10
Timra
14 Oct 2025
·
Stayed 2 nights
Centrally located, easy to get to, well maintained.
Centrally located, easy to get to, well maintained.
10
David
30 Nov 2024
·
Stayed 3 nights
Convenient location, 6 minutes from airport. Buffet breakfast was handy. Rooms were very clean. Staff was sparse but friendly and helpful.
Convenient location, 6 minutes from airport. Buffet breakfast was handy. Rooms were very clean. Staff was sparse but friendly and helpful.
8
Kemp
23 Feb 2025
·
Stayed 1 night
Great location
Great location
4
D. Richard
7 Aug 2025
·
Stayed 1 night
Not too friendly, panhandlers in the parking lot, breakfast area is chaotic, juice was more like colored water, coffee was poor.
Not too friendly, panhandlers in the parking lot, breakfast area is chaotic, juice was more like colored water, coffee was poor.
10
Sarah
13 Jan 2025
·
Stayed 2 nights
Check in was fantastic and swift. The room was spacious and clean. The bathroom floor tile was very cold and the lighting was poor due to the placement of the light fixture. Also, for some reason they had us checked out on the last day we were there and housekeepers kept coming by. The television had cable and also streaming for casting apps from my phone. It was a great location near the Boise Towne Square Mall and many restaurants.
Check in was fantastic and swift. The room was spacious and clean. The bathroom floor tile was very cold and the lighting was poor due to the placement of the light fixture. Also, for some reason they had us checked out on the last day we were there and housekeepers kept coming by. The television had cable and also streaming for casting apps from my phone. It was a great location near the Boise Towne Square Mall and many restaurants.
8
Carly
28 Jul 2025
·
Stayed 1 night
This hotel was in the Boise suburbs near a mall. The location was quiet and safe. When we stayed, it was extremely busy, and breakfast was minimum. It was a comfortable, quiet night’s sleep though, and a walk by the canal behind the hotel was a fun thing to do.
This hotel was in the Boise suburbs near a mall. The location was quiet and safe. When we stayed, it was extremely busy, and breakfast was minimum. It was a comfortable, quiet night’s sleep though, and a walk by the canal behind the hotel was a fun thing to do.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast feedback is inconsistent: many guests liked the hot buffet, but numerous reviews cite limited variety, items running out or not replenished, watery juice, and early closing times. Some expected an on site bistro or bar that was absent or very limited.
Related guest reviews
6
Rosalyn
23 Mar 2025
·
Stayed 1 night
Everything was great, clean and friendlier but the breakfast was not what I had on other Hytte hotels. I dislike oatmeal in packages. There was no fruits, milk and other items. We got there to eat at 9ish and breakfast in the weekends ends at 10.
Everything was great, clean and friendlier but the breakfast was not what I had on other Hytte hotels. I dislike oatmeal in packages. There was no fruits, milk and other items. We got there to eat at 9ish and breakfast in the weekends ends at 10.
4
Emily
29 Jul 2024
·
Stayed 2 nights
Breakfast was empty both mornings, not enough food was put out
Breakfast was empty both mornings, not enough food was put out
4
Lisa
28 Apr 2025
·
Stayed 2 nights
We’ve stayed at many Hyatt Place locations and this was by far their worst. Really great location with lots of restaurants nearby including a mall and a Target, and the parking lot was very well lit with lots of spaces, however the hotel is old. Our room was very spacious but the bathroom is tiny, can barely close the door. The shower was gross and the towels are tiny. I felt like a diver drying off with a shammy. The bath towels were the size of a hand towel and old. The breakfast was extremely disappointing. Not only did they not have all the things they offer at other Hyatt Place locations like hard-boiled eggs, granola toppings, etc, they refused to replenish it when breakfast was still to be open for another 30min, so if you came at 9:30 when breakfast was to be from 7-10am, you were out of luck and the food service gal refused to make more or refill the yogurt and fruit even though there were 17 people standing there looking for food.
We’ve stayed at many Hyatt Place locations and this was by far their worst. Really great location with lots of restaurants nearby including a mall and a Target, and the parking lot was very well lit with lots of spaces, however the hotel is old. Our room was very spacious but the bathroom is tiny, can barely close the door. The shower was gross and the towels are tiny. I felt like a diver drying off with a shammy. The bath towels were the size of a hand towel and old. The breakfast was extremely disappointing. Not only did they not have all the things they offer at other Hyatt Place locations like hard-boiled eggs, granola toppings, etc, they refused to replenish it when breakfast was still to be open for another 30min, so if you came at 9:30 when breakfast was to be from 7-10am, you were out of luck and the food service gal refused to make more or refill the yogurt and fruit even though there were 17 people standing there looking for food.
4
D. Richard
7 Aug 2025
·
Stayed 1 night
Not too friendly, panhandlers in the parking lot, breakfast area is chaotic, juice was more like colored water, coffee was poor.
Not too friendly, panhandlers in the parking lot, breakfast area is chaotic, juice was more like colored water, coffee was poor.
10
Anna
21 Apr 2025
·
Stayed 1 night
This place was really nice. I was bracing myself before we got there because we have been having bad luck with hotels, however I was impressed when we checked in. The only thing my group was disappointed about was the fact there was no meat for breakfast to choose from.
This place was really nice. I was bracing myself before we got there because we have been having bad luck with hotels, however I was impressed when we checked in. The only thing my group was disappointed about was the fact there was no meat for breakfast to choose from.
8
natasha
24 Oct 2025
·
Stayed 2 nights
No healthy options and cooked items subpar. Did not partake.
No healthy options and cooked items subpar. Did not partake.
8
Sheryl
30 Sept 2024
·
Stayed 4 nights
Everything was very well maintained. Parking was great and I had a trailer. Breakfast needs help. They ran out of bread, eggs, cups, flatware, cups and napkins. The eggs tasted phoney and were watery on the plate. They need more help in the kitchen
Everything was very well maintained. Parking was great and I had a trailer. Breakfast needs help. They ran out of bread, eggs, cups, flatware, cups and napkins. The eggs tasted phoney and were watery on the plate. They need more help in the kitchen
8
Michelle
10 Oct 2025
·
Stayed 1 night
Mostly good. The room was spacious and seemed clean. The bathroom was clean except someone's shaver was in the shower. Yuck. Not sure how the cleaning staff missed that. The breakfast was disappointing, at best. It was nicely presented, but options were very limited. A large bowl of yogurt was available, but no individual containers of yogurt and no flavors other than vanilla. The cut fresh fruit looked very sad and limp. Only instant oatmeal. Scrambled eggs and biscuits, but no meat. Overall, the breakfast wasnt very exciting or inviting. Again, good (not excellent) experience overall.
Mostly good. The room was spacious and seemed clean. The bathroom was clean except someone's shaver was in the shower. Yuck. Not sure how the cleaning staff missed that. The breakfast was disappointing, at best. It was nicely presented, but options were very limited. A large bowl of yogurt was available, but no individual containers of yogurt and no flavors other than vanilla. The cut fresh fruit looked very sad and limp. Only instant oatmeal. Scrambled eggs and biscuits, but no meat. Overall, the breakfast wasnt very exciting or inviting. Again, good (not excellent) experience overall.
10
Brant
19 Jul 2025
·
Stayed 1 night
One of the best motel breakfasts I have had. Very clean area, and very tasty food.
One of the best motel breakfasts I have had. Very clean area, and very tasty food.
10
Veronica
13 Apr 2025
·
Stayed 1 night
Nice hotel for our overnight stay. Checkin was quick. The room was pretty good. My only complaints are: The shower/tub drained extremely slowly. No breakfast meat options.
Nice hotel for our overnight stay. Checkin was quick. The room was pretty good. My only complaints are: The shower/tub drained extremely slowly. No breakfast meat options.
Was this helpful?
AI-generated summary based on recent guest reviews
10
Edwin
29 Sept 2026
·
Stayed 1 night
The room was spacious and provided a desk to work at. The breakfast offered a good choice of hot foods.
The room was spacious and provided a desk to work at. The breakfast offered a good choice of hot foods.
10
Paula
22 Sept 2026
·
Stayed 2 nights
The room was clean and the beds were comfortable. The breakfast was good and the staff was nice. I would stay here again.
The room was clean and the beds were comfortable. The breakfast was good and the staff was nice. I would stay here again.
10
Kelli L.
17 Sept 2026
·
Stayed 2 nights
Great hotel with a wonderful breakfast. Highly recommend!
Great hotel with a wonderful breakfast. Highly recommend!
10
Tammy
16 Sept 2026
·
Stayed 1 night
Clean rooms and comfortable beds. Good breakfast. Would recommend!
Clean rooms and comfortable beds. Good breakfast. Would recommend!
10
Tiffany
16 Sept 2026
·
Stayed 1 night
We stayed both going and coming back from Yellowstone. It's a nice hotel with a decent breakfast which is one reason why we picked the place. Not to mention my family of five have more then enough room to sleep comfortably.
We stayed both going and coming back from Yellowstone. It's a nice hotel with a decent breakfast which is one reason why we picked the place. Not to mention my family of five have more then enough room to sleep comfortably.
FAQs about Hyatt Place Boise/Towne Square
Is parking available at the property?
Free self parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Are pets allowed at the property?
Pets are allowed with a fee of USD 100 per accommodation plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
What is the location of the property in relation to key landmarks?
The hotel is located in West Boise, within a 10-minute drive of Boise State University and Boise Towne Square Mall. It is 1.1 miles from the Aquarium of Boise and 1.5 miles from St. Alphonsus Family Center.
Does the property have a swimming pool?
Yes, there is an indoor swimming pool available, with access from 6:00 AM to 10:00 PM.
What are the policies for guests staying with children?
Children 17 years old and younger stay free when occupying the parent or guardian's room using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-31: 143.78421065826416USD
- 2026-11-01: 132.79433386802674USD
- 2026-11-02: 159.93950991516112USD
- 2026-11-03: 139.71631731758117USD
- 2026-11-04: 138.51852655448914USD
- 2026-11-05: 123.5658799041748USD
- 2026-11-06: 192.66229705810548USD
- 2026-11-07: 181.4319USD
- 2026-11-08: 102.23657091751099USD
- 2026-11-09: 120.71001253089905USD
- 2026-11-10: 124.31445USD
- 2026-11-11: 124.31445USD
- 2026-11-12: 117.42192812576295USD
- 2026-11-13: 130.3915407497406USD
- 2026-11-14: 120.9546USD
- 2026-11-15: 102.86315060997009USD
- 2026-11-16: 109.7551USD
- 2026-11-17: 118.42553566360473USD
- 2026-11-18: 117.16616439781188USD
- 2026-11-19: 110.39668390541077USD
- 2026-11-20: 117.16616439781188USD
- 2026-11-21: 118.05028508262635USD
- 2026-11-22: 106.38226229858398USD
- 2026-11-23: 105.8783651172638USD
- 2026-11-24: 106.38226229858398USD
- 2026-11-25: 106.38226229858398USD
- 2026-11-26: 105.8783651172638USD
- 2026-11-27: 111.995USD
- 2026-11-28: 107.5152USD
- 2026-11-29: 106.38226229858398USD
- 2026-11-30: 106.38226229858398USD
- 2026-12-01: 105.8783651172638USD
- 2026-12-02: 106.38226229858398USD
- 2026-12-03: 106.38226229858398USD
- 2026-12-04: 110.39668390541077USD
- 2026-12-05: 110.39668390541077USD
- 2026-12-06: 102.86315060997009USD
- 2026-12-07: 109.7551USD
- 2026-12-08: 118.42553566360473USD
- 2026-12-09: 118.42553566360473USD
- 2026-12-10: 110.39668390541077USD
- 2026-12-11: 110.1135007472992USD
- 2026-12-12: 110.39668390541077USD
- 2026-12-13: 102.86315060997009USD
- 2026-12-14: 109.7551USD
- 2026-12-15: 118.42553566360473USD
- 2026-12-16: 118.42553566360473USD
- 2026-12-17: 110.39668390541077USD
- 2026-12-18: 110.39668390541077USD
- 2026-12-19: 110.39668390541077USD
- 2026-12-20: 102.86315060997009USD
- 2026-12-21: 102.86315060997009USD
- 2026-12-22: 102.86315060997009USD
- 2026-12-23: 102.86315060997009USD
- 2026-12-24: 102.86315060997009USD
- 2026-12-25: 102.31756461601258USD
- 2026-12-26: 102.86315060997009USD
- 2026-12-27: 102.86315060997009USD
- 2026-12-28: 102.86315060997009USD
- 2026-12-29: 102.86315060997009USD
- 2026-12-30: 102.86315060997009USD
- 2026-12-31: 99.67555USD
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a smoke detector
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
- Pool access available from 6:00 AM to 10:00 PM.
- Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The photos in this description reflect the brand standard and are provided for illustrative purposes only.
- A car is recommended for transportation to and from this property.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet fee: USD 100 per accommodation (varies based on length of stay) plus USD 100 one-time cleaning fee
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Services
Business centre
Housekeeping
Safe-deposit box
Express check-in/check-out
24-Hour Front Desk
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Activities
Swimming pool
Pool indoor
Pool (Indoor)
Fitness Center (nearby)
General
Restaurant
Non-smoking rooms
Family room
Snack Bar/Deli
Internet
Free wi-fi