Name: Holiday Inn Express Boise Downtown by IHG
Address: 475 West Parkcenter Boulevard, Southeast Boise, Boise, Idaho, United States of America, Boise, Ada County, US
Price range: US$127–US$276 per night
Rating: 8.75

What guests think

Travellers highlight the friendly staff, generally clean, comfortable rooms, and a standout free breakfast at Holiday Inn Express Boise Downtown by IHG, plus a convenient setting near Boise State University and the Greenbelt for easy walks and campus events.

Guests also appreciate the heated outdoor pool, airport shuttle, and occasional extras like loaner bikes or game-day shuttles. However, reviews note intermittent maintenance and noise issues (AC, plumbing, thin walls), some dated furnishings, housekeeping lapses, and complaints about parking limits and added property fees. Expect a comfortable, convenient stay with lively value-added touches if you’re near campus.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Heated outdoor pool and a free airport shuttle are valued, with occasional extras like loaner bikes and game-day shuttles. Downsides include a very small or closed hot tub/pool at times, limited parking, and reports of added property fees or gym issues.

Related guest reviews

10

Samuel

5 Apr 2025

·

Stayed 2 nights

This property was clean and safe, but what really stood out what how much effort and energy were put into personal touches and making it an incredibly comfortable and welcoming space. The staff when above and beyond to make it a great stay. The breakfast was outstanding, the pool was heated and fun, there were personal touches like Broncos flags and painted murals, and there was a free and easy shuttle to and from the airport. It is not the most up to date hotel, but it was clean and comfortable.

8

Kristen

14 Mar 2025

·

Stayed 2 nights

Hotel was very clean service was great however hotel didn’t state pool was closed. And had a VERY SMALL hot tub located in the fitness room.

10

Jodi

9 May 2025

·

Stayed 1 night

We really loved using the bikes that are free for guests. The hotel is close to the greenbelt. The breakfast had lots of options and very nice people keeping it clean and full.

10

John

21 Jun 2024

·

Stayed 1 night

The treadmill doesn't work, and they couldn't handle that situation. The hot tub is small and only has capacity of only 4 which is weird. The pool is heated which is nice. The room is nice.

10

Debbie

13 Sept 2025

·

Stayed 1 night

Family-friendly hotel with friendly service and clean rooms. Accommodations in the room were just right and the bed was comfortable. I enjoyed the free breakfast in the morning. Plenty of choices and seating. I appreciated the free airport shuttle. Will stay here again the next time I’m visiting family.

8

Jeremiah

14 Mar 2023

·

Stayed 2 nights

Disappointed that pool and hot tub not available. Indoor hot tub was cold, water was so dirty that you could not hardly see the bottom. Jets did not work at all.

10

Kathryn

25 Nov 2025

·

Stayed 4 nights

Room was clean and well appointed; location near campus and the Greenbelt was fabulous; loved it that they held a tailgate for the Bronco’s game, as well as shuttle to and from the game. I highly recommend this location and will stay there again!

6

Stephanie

11 May 2024

·

Stayed 1 night

Hotel is located near University and not far from downtown. Parking was very limited and many cars needed to be parked in an adjacent parking lot. I left later in the evening and when I returned I also need to park on adjacent lot. The area had limited lighting and I was a little unsure about parking my car in this area for safety reasons. I noticed a couple of larger UHaul and Bus that were occupying a larger area of what could have been common parking for guests. Some areas of parking lot were blocked off due to repair/ storage. The rest of the property was nice including lobby, breakfast area, common areas and rooms. I usually don't stay at Holiday inn properties so I am not sure if this property is standard for condition and amenities. I did not use the pool or hot tub. My room was comfortable and quiet. I was traveling for work and the desk area, outlets and Wi-Fi worked for my needs. Bathroom was roomy, towels were soft. My only comment is that I am not a fan of synthetic bedding, which was a polyester blend of some sort. While the bed was comfortable and pillows adequate. I woke up several times in a full on sweat.

10

Gary

25 Dec 2024

·

Stayed 2 nights

Better than average breakfast, very nice outdoor heated pool, sufficient exercise room and decent enough hot tub. Great location for us. Good bed with fridge and microwave. Stayed here before and probably would again. Nice front desk man on evening shift!

4

Marty

27 Dec 2023

·

Stayed 1 night

The ownership charges a hidden “property fee” after you have checked out of the hotel and are likely too far away to go argue it. It is not factored into the marketed price. This is a deceptive practice and I would rather pay more elsewhere than reward this deceptive practice.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean. Others reported issues such as odors, stained carpets or fixtures, peeling headboards, sticky floors, and occasionally unvacuumed areas.

Related guest reviews

8

Eric

13 Jun 2025

·

Stayed 1 night

I had quick stay. Room noisy due to location. Dated abd some durty areas. Not horrible but dated and needs a deep clean.

10

Todd

10 Feb 2024

·

Stayed 1 night

Although our stay was brief, we really enjoyed the cleanliness and comfort of our room.

4

DANA

21 Nov 2025

·

Stayed 1 night

Dried blood on pillowcase, both headboards had peeling material, shower water pressure was low, room door swung open and kept hitting closet mirror upon entry, and room door did not shut unless you pulled on door handle from outside or pushed on it to close from inside. Floors were sticky at breakfast and no cookies at check in because they didn’t have any.

4

Robert

17 Aug 2025

·

Stayed 2 nights

Have always liked this hotel but it needs some attention. Elevators were dirty and needed cleaning. Room had dirty tub by drain and bath has on the wall lotion dispensers that work but this time body lotion was very watered down and unusable, which we mentioned but they didnt fix.

10

Kirk

27 Oct 2025

·

Stayed 2 nights

Room was clean and fresh. Breakfast was outstanding. Property was clean and looked nice.

2

Tom

8 Nov 2024

·

Stayed 1 night

There was a bunch of stuff in the carpet that hadn't been vacuumed up. Somebody had had a party or something. There were stains of some sort all over the heater/ac unit. Cobwebs everywhere. Up by the smoke alarm amongst other places. Looks like there was snot blown all over the wall. The smell inside the hallway smelled of glue and some other chemical. And I have pictures if anybody wants to contest this. I was having surgery and got this place for my mother and my wife because I had good reviews. Little embarrassing to be honest. So thanks for that.

6

Alexandra

20 Jul 2025

·

Stayed 1 night

Our room was dirty, no blinds to shut out lights outside during the night, and headboard was dirty.

2

Robert

26 Jul 2025

·

Stayed 2 nights

Very dirty room smelt like dogs and cigarettes when I check in but they charged me $369 for a cleaning fee I just think they hate people from California

10

Stephanie

11 Aug 2025

·

Stayed 1 night

The hotel was clean and in great shape, and in an awesome location. The staff was very friendly. We’ll definitely stay here again!

10

Brinn

20 Jul 2025

·

Stayed 1 night

Clean room and clean hotel. Loved the breakfast. Would stay again.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and quiet with good beds, though some feel small or dated. Recurring issues include thin walls, AC problems, low water pressure or slow drains, and bathrooms without exhaust fans.

Related guest reviews

8

Shannon

1 Aug 2025

·

Stayed 2 nights

This was our second time staying in this hotel and we’ve had great experiences both times. The hotel is comfortable and quiet, although you can hear some road noise depending on which way your room is facing. The location is great and close to everything we needed. The greenbelt trail is right across the street which is great if you want to go for a morning or evening walk. My only complaint is there isn’t a fan in the bathroom.

6

Jeffrey

25 Feb 2025

·

Stayed 3 nights

I reserved one room with two queen beds, but my travel mate could not make the trip, so I changed to a single queen room next to the House Service room and Electrical room. The humming from the Electrical room was so loud I could not fall asleep. At 12:30 am I finally went down and changed room to a double queen away from the Electrical room (each floor had its own Electrical room). The new room was quite and clean. The breakfast was very good. The staff were very nice and helpful.

10

Marianne

24 Mar 2024

·

Stayed 1 night

Hard to find how to turn shower on and shower put out very little water.

6

Joseph

11 Nov 2024

·

Stayed 1 night

Paper thin walls. Your hear everything in the neighboring rooms. Refrigerator in room didn’t work. Maintenance had to come fix it. Tub didn’t drain until I work on it for 15 minutes. Rooms seemed small for the price. The bed was very comfortable though.

8

David

12 Aug 2025

·

Stayed 1 night

Sinks that don’t drain. Peeling headboards, towels that are frayed. What am I paying for?

10

Anthony

29 Jul 2025

·

Stayed 1 night

Great hotel, comfy bed, best breakfast ever! Frittata, gluten free available, large seating area! But - Polyester sheets are too hot…….please go back to 100% cotton!

8

Coby

25 Jun 2023

·

Stayed 1 night

Very small rooms, but very clean! Good Wi-Fi, comfortable beds.

4

Harli

3 May 2025

·

Stayed 1 night

The room was dingy and had a lot of visible wear and tear. The bathroom door was broken at the bottom, paint was different colors in the bathroom, the headboards were worn down, carpets dirty. The air conditioner broke so our room was 75 degrees with maintenance not available until 8am and then they wouldnt be able to come until we were going to be out of the room. The breakfast was very good. Likely would not stay here again.

10

Heather

18 May 2025

·

Stayed 2 nights

Had a nice stay at this property. Breakfast was better than most. Staff was very friendly and helpful. Had a lovely view out of our pool view window. Great dining options nearby. My only issue is that the walls are very thin at this hotel. We were on the second floor, and I could hear music from the lobby all night long and other guests at random times. I would stay here again, just maybe on a higher floor.

10

Bambi

30 Aug 2024

·

Stayed 2 nights

Comfortable beds!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, helpful, and accommodating at check-in and during breakfast. A minority cite rude or unresponsive interactions and difficulties with late checkout or resolving billing/maintenance requests.

Related guest reviews

10

john

23 Jun 2025

·

Stayed 1 night

Great service and professional staff!

10

Kenneth

31 May 2025

·

Stayed 4 nights

Excellent customer service

10

Christine

28 May 2025

·

Stayed 2 nights

When I went to check in I had made a mistake booking my stay. I only booked Saturday night and I wanted Friday and Saturday night. The gal told to cancel my reservation and rebook the two nights. When I rebooked it only booked for Saturday night again so I didn’t try booking again. She gave us the room for two nights.

10

Carrine

4 Nov 2025

·

Stayed 2 nights

Staff was extremely accommodating and understanding about my situation. I would stay here anytime I go out to Boise! Wonderful room, staff, and accommodations! Everything! Couldn't have asked for a better hotel. We'll be staying here again.

10

Jennifer

23 Aug 2023

·

Stayed 2 nights

From the management to the front desk employees, this hotel demonstrated unparalleled service!

10

Chandler

1 Jul 2025

·

Stayed 1 night

Great stay. Earned all future buisness of mine in Boise.

2

Ajit

30 Jul 2023

·

Stayed 1 night

Very rude staff and even the manager. I booked two rooms and checked in after midnight and requested an hour of late checkout but they denied. I requested to give thirty min for only one room and was told you will have to pay for half day. Seriously for extra thirty min of late checkout I have to pay half a day extra. Even though I am IHG member… I never had this issue before but this was first time I booked via Orbitz and was told you booked with a third party so you have to pay.

4

Richard

2 May 2023

·

Stayed 3 nights

Even after talking to the front desk in the morning stating we'll be out for the entire day and that we needed turn-down service AND a shower curtain that wasn't torn (showed pictures), nothing happened. I went to the front desk after returning at close to 11pm and let the evening staff know. After talking to them, I ended up bringing up my own fresh towels and a new shower curtain.

8

Jessica

4 Jul 2025

·

Stayed 2 nights

I’ve stayed here before and enjoyed it, however I was slightly disappointed this time. I had called weeks before my stay to request a top floor room and when I called the staff member was rude

2

Bob

18 Apr 2025

·

Stayed 3 nights

Rude and unprofessional staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient spot near Boise State University, the Greenbelt, and restaurants, with easy access to downtown and the freeway. Some note you may need a car and that parking can feel tight during busy times.

Related guest reviews

8

Shannon

1 Aug 2025

·

Stayed 2 nights

This was our second time staying in this hotel and we’ve had great experiences both times. The hotel is comfortable and quiet, although you can hear some road noise depending on which way your room is facing. The location is great and close to everything we needed. The greenbelt trail is right across the street which is great if you want to go for a morning or evening walk. My only complaint is there isn’t a fan in the bathroom.

10

Amy

27 Jan 2025

·

Stayed 1 night

Great stay, convenient location.

10

Willem

6 May 2024

·

Stayed 3 nights

Location to University and down town events was very good

10

Thomas

7 Oct 2023

·

Stayed 2 nights

Good location. Close to the beltway and not far from downtown. Great view of TableRock.

10

Andrew

24 Nov 2024

·

Stayed 2 nights

Very nice, clean hotel close to downtown and Northside Boise.

8

David

6 Aug 2025

·

Stayed 1 night

Nice location-easy access to BSU & downtown- good breakfast

10

Hasan

24 May 2025

·

Stayed 4 nights

One of best places I stayed in Boise. You will need a car though to move around.

10

Scott

29 Jul 2025

·

Stayed 1 night

Easy walk to restaurants

10

Miguel

22 Aug 2025

·

Stayed 2 nights

Prime location

10

Kathryn

25 Nov 2025

·

Stayed 4 nights

Room was clean and well appointed; location near campus and the Greenbelt was fabulous; loved it that they held a tailgate for the Bronco’s game, as well as shuttle to and from the game. I highly recommend this location and will stay there again!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast consistently earns high marks for variety and quality, with a large seating area. Occasional complaints mention coffee quality, items running out, or curt service.

Related guest reviews

10

Sherry

18 Nov 2025

·

Stayed 1 night

Clean. Comfortable bed. Great breakfast with excellent variety , tasty food, and the best biscuits and gravy I’ve ever had at a hotel. Easy walk to a close park.

10

Cindy

7 Jun 2025

·

Stayed 2 nights

The Steve Martin character is kind, helpful and funny. I appreciated the delicious breakfast. Frittata and country potato’s with bacon pieces. Above and beyond. Thank you!

8

Christopher

10 Oct 2023

·

Stayed 2 nights

Easy check in. Convenient location to campus/stadium/Greenbelt. Breakfast service unfortunately kept running out of coffee on Parent's Weekend. We had to request batteries for our tv remote (quickly addressed and replaced) and one of the outlets in the room didn't work.

10

Paula

26 Jul 2025

·

Stayed 1 night

The breakfast had many options and was one of the best I've ever seen at a hotel.

10

Sherry

26 Nov 2025

·

Stayed 3 nights

Clean. Comfortable Bed. Best free breakfast I’ve ever had at a hotel.

10

Kathy

15 Jul 2024

·

Stayed 1 night

We loved the location. They have an amazing breakfast, even biscuits and gravy!

10

Kirk

27 Oct 2025

·

Stayed 2 nights

Room was clean and fresh. Breakfast was outstanding. Property was clean and looked nice.

10

Anthony

29 Jul 2025

·

Stayed 1 night

Great hotel, comfy bed, best breakfast ever! Frittata, gluten free available, large seating area! But - Polyester sheets are too hot…….please go back to 100% cotton!

10

Crystal

20 Nov 2024

·

Stayed 1 night

Stayed here for a tour of BSU - highly recommend! First, probably the nicest staff I’ve ever experienced at a hotel. Second, breakfast was amazing! Super impressed with all the offerings. Room was clean, beds comfortable, parking easy. Hands down the best value for level of experience received!

8

Jerry

1 Jul 2023

·

Stayed 1 night

It's a beautiful property next to the university. Check-in was smooth. The room was nice and clean. The a/c was lacking. It fealt like the a/c was just turned on when we entered the room. We thought it would cool the room as we slept. It did not. The breakfast waa better than average. Except for the coffee. The coffee is bad.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$89
February	US$104
March	US$126
April	US$122
May	US$138
June	US$144
July	US$152
August	US$150
September	US$146
October	US$145
November	US$106
December	US$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $195	17 $142	18 $153	19 $163
20 $128	21 $143	22 $171	23 $147	24 $183	25 $145	26 $142
27 $132	28 $127	29 $146	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
				1 $224	2 $276	3
4 $137	5 $156	6 $163	7 $148	8 $148	9 $133	10 $146
11 $130	12 $144	13 $154	14 $159	15 $143	16 $156	17 $152
18 $130	19 $176	20 $181	21 $180	22 $142	23 $138	24 $138
25 $133	26 $175	27 $172	28 $169	29 $140	30 $144	31 $150

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Mountain View

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Pool View

Suite, 1 King Bed, Accessible (Communications Accessible)

Suite, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Standard Room, 2 Queen Beds

Standard Room

Premium Room, 1 King Bed, Corner

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 Queen Bed, Accessible (Communications)

Standard Room, 1 King Bed, Mountain View

Standard Room, 2 Queen Beds, Pool View

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Boise Downtown by IHG

Have a question?

Considering this hotel for your Boise trip?

Prices for upcoming dates