Holiday Inn Express Bloomington West by IHG

Best pool hours 7 am-11 pm. Makes it possible to make full use on arrival and departure date. Holiday inn express has consistent breakfast

Our room didn’t get cleaned, had to ask for towels and other things for the room since it wasn’t cleaned. The pool was awful because of the chlorine smell and it burned our eyes just sitting there watches kids swimming and gave us a really bad headache. The staff was very polite.

Customer service was wonderful. They were so kind. We did happen to spend a night when there were very high winds and unfortunately listened to a breeze coming in through the windows for much of the night. I don’t think there was much they could do about that in the moment, but that plus the beds didn’t give any of us good sleep. The beds were not very comfortable in my or my child’s opinion. We tried to swim but the water was too cold for the kids to enjoy it. The hot tub was out of commission due to maintenance. That happens. We were also disappointed by not being able to have pancakes in the morning. Moreso bc the pancake machine was why we chose this hotel. I know, silly, but it means a lot to the kids. We were the first people for bfast at 6am and tried to figure it out but didn’t have any luck. The people after us wanted to use the toaster but that also wasn’t working. We were pretty sure there was no power to these, but couldn’t find anyone to ask. We even returned to the room to call the front desk with no luck. Someone did arrive to the desk once we were getting close to finishing, but he didn’t know why these didn’t have power to function. Overall, we did feel safe and that is very important to us.

Best hours for pool use: 7 am to 11pm. Able to get the most use during my stay. Near Walmart, movie theater and family I visit

Rooms were average, decent bed, but whirlpool was out of service.

No where did it say the pool was closed for remolding. Kids wanted to swim, that's why I booked here. By the time we found out it was too late to cancel.

Mold on the shower curtain. Fixtures were not clean. Staff was fine. Everything else ok. Not bad. Not great. Elevator was slow. The inspection certificatw was expired

This hotel is in desperate need of updating. My air conditioning wasn’t working, the hairdryer in the room didn’t work, the exercise equipment in the gym looks like it’s from the 70s.

Was nothing like hotels.com described hot tub broken for 9 months tape on windows front desk super nice but when asked for "free" roll away bed said there was a 40 dollar charge not what was on the hotel.com sight but he ended up giving it anyways just saying if you gonna book dont go thru Hotels.com

The hotel was great! Conveniently located to our festival! Great pool, jacuzzi! Breakfast was great and well kept refueled. The front desk personnel were awesome, especially Naomi! She took excellent care of us!

This unit was 144 a night, it was a family trip with two adults and two toddlers. The room did smell like it had pets in it before.No shame we had pets as well, but the amenities that were listed online were not available, including pool and spa, which we thought it was only the spa that was out. The room was actually very dirty handprints.Everywhere, short and curlies or beard hairs everywhere.The pelosi mattress had so much dust and hair accumulated under it. Pictures for detail

Clean room. Hot breakfast.

Very clean and quiet! Excellent breakfast too!

Very clean and comfortable.

Dead fly in my bed that I removed. Shower was dirty/shower curtain moldy. Room was not cleaned during stay. It was a busy weekend for the area but I feel that the price was absurd for an unsanitary room.

Room was very clean . Also quite all night.

All was great. Very clean and comfortable.

Unclean and not worth the money.

Mold on the shower curtain. Fixtures were not clean. Staff was fine. Everything else ok. Not bad. Not great. Elevator was slow. The inspection certificatw was expired

The property was ok but no where to walk dogs. Our room was not clean. Big pile of hair in shower and on floor. Sofa was all stained. Tables a little greasy. The decor was relatively new. Breakfast ok but not very hot (eggs).

The staff were friendly and professional. However the bathroom really needs updating and the mattress was terrible! It was lumpy and old! Breakfast was fair; none of the items seemed to be fresh or cooked properly. The room was spacious.

The room smelled musty of of old cigarettes smoke.

Customer service was wonderful. They were so kind. We did happen to spend a night when there were very high winds and unfortunately listened to a breeze coming in through the windows for much of the night. I don’t think there was much they could do about that in the moment, but that plus the beds didn’t give any of us good sleep. The beds were not very comfortable in my or my child’s opinion. We tried to swim but the water was too cold for the kids to enjoy it. The hot tub was out of commission due to maintenance. That happens. We were also disappointed by not being able to have pancakes in the morning. Moreso bc the pancake machine was why we chose this hotel. I know, silly, but it means a lot to the kids. We were the first people for bfast at 6am and tried to figure it out but didn’t have any luck. The people after us wanted to use the toaster but that also wasn’t working. We were pretty sure there was no power to these, but couldn’t find anyone to ask. We even returned to the room to call the front desk with no luck. Someone did arrive to the desk once we were getting close to finishing, but he didn’t know why these didn’t have power to function. Overall, we did feel safe and that is very important to us.

I booked this hotel based off of the other holiday inns I stayed in before this one and it was not the same. The mattress was definitely stiff. Sat in the hot tub and noticed little bugs in the water floating around. I was on the second floor and it was SO LOUD as soon as you got off the elevator because they have one of their electrical room doors wide open and all the equipment was just sitting open to the public. Breakfast was okay. Looking at a heavy equipment yard out the window was not the view I’d like to look at or get woken up to every day.

The beds were very small for queen size beds and very uncomfortable.

Could use some updates. Tv was old , old microwave, the bed was hard uncomfortable. It smelled like sewer and wet dog. Staff was very nice. But for the price I expected more.

Clean room with modern feel

Nice for the price, room needed some maintenance. Bad paint and caulking job in the bathroom, and furniture was stained and peeling. Bed was comfortable and AC worked well.

Bed was not that comfortable, small tv, no usb ports in the room.

The bed was not comfortable. The window did not have blackout curtains and the lights from nearby business kept the room like it was just dawning a new day all night long.

My check in experience was a disaster

There were some good food options close. The property was clean and staff was very helpful.

I thought the desk guy in the evening could have been a little more warm and friendly.

Very upsetting because it took an hour and a half to get us in our room. The clerk had has try several different cards (12+ cards) with 4 different rooms!!! Then he continued to not check up on us sitting in the hallway with our children. We had to always approach the front desk & say it's still not working after he had told my husband and I that he would come back! I have 2 young children that were ready to relax, go swimming, and eat that had to wait a long time! We finally had them go swimming without our room. We finally got a room but on the 2nd floor which I had requested 1st floor. I would like some sort of discount rate due to our circumstances. Thank you.

Super friendly staff! Nice breakfast!

The night manager who checked us in was very helpful and polite.

The fellow at the front desk (I'm terrible with names) was absolutely considerate, friendly and accommodating. Exceptional service, very much appreciated.

This hotel was great. It was clean and in good shape. The room was quite nice. The staff were great. Breakfast was wonderful. What a nice set up it was!

We had a great stay. The front desk staff was very welcoming at checkin.

Understandably a busy weekend, it being Family weekend at ISU but the front desk staff was very unfriendly and made it seem that our check-in and check-out was a bother to them. The room was very comfortable but the shower curtain and tub had mold spots. Not sure I would stay here again.

Nice hotel close to Interstate.

There were some good food options close. The property was clean and staff was very helpful.

Very nice, clean close to shopping and restaurants

We have been stopping here on our way to Florida for a few years, it’s convenient right off the highway and there’s a QT and Walmart 5 mins away. BUT with that being said it could REALLY use some upgrades!! Carpet is bubbled in the halls, definite trip hazard! And even though rooms are clean those could use some updating as well, our shower enclosure didn’t even fit in correctly-there’s was a big hole and the caulking was all cracked around the shower. Breakfast was good!

Best hours for pool use: 7 am to 11pm. Able to get the most use during my stay. Near Walmart, movie theater and family I visit

Nice location, right off the interstate

Room was clean and quiet (could not hear the elevator traffic (room was located on other side of the elevator hallway). The shower head dripped endlessly. The bathroom door was difficult to open/shut . It made a lot of noise. TV channel selection was good. Easy access to the elevator. Not located within walking distance to many restaurants. It was walkable to the WalMart.

Hotel was quiet, safe, clean and affordable.

Close to interstate

The hotel was great! Conveniently located to our festival! Great pool, jacuzzi! Breakfast was great and well kept refueled. The front desk personnel were awesome, especially Naomi! She took excellent care of us!

The staff were friendly and professional. However the bathroom really needs updating and the mattress was terrible! It was lumpy and old! Breakfast was fair; none of the items seemed to be fresh or cooked properly. The room was spacious.

We loved this hotel! Our stay was very comfortable and the location was perfect for us. Staff was very helpful and friendly. Breakfast buffet was an actual buffet of good quality selections and tasty and hot.

Very clean and quiet! Excellent breakfast too!

Customer service was wonderful. They were so kind. We did happen to spend a night when there were very high winds and unfortunately listened to a breeze coming in through the windows for much of the night. I don’t think there was much they could do about that in the moment, but that plus the beds didn’t give any of us good sleep. The beds were not very comfortable in my or my child’s opinion. We tried to swim but the water was too cold for the kids to enjoy it. The hot tub was out of commission due to maintenance. That happens. We were also disappointed by not being able to have pancakes in the morning. Moreso bc the pancake machine was why we chose this hotel. I know, silly, but it means a lot to the kids. We were the first people for bfast at 6am and tried to figure it out but didn’t have any luck. The people after us wanted to use the toaster but that also wasn’t working. We were pretty sure there was no power to these, but couldn’t find anyone to ask. We even returned to the room to call the front desk with no luck. Someone did arrive to the desk once we were getting close to finishing, but he didn’t know why these didn’t have power to function. Overall, we did feel safe and that is very important to us.

The breakfast was not kept up very good everything was old and overcooked sausage no eggs and only 1 stale biscuit when I went to eat

Amazing rest experience after a long journey! Quiet and very comfortable. Excellent hot breakfast.

Stayed on a road trip. Clean hotel and great breakfast

Breakfasts were terrific. Loved the low cholesterol options. Room was very comfortable. Toilet was a little sluggish but nothing that could not be managed. One of the emergency doors did not properly close and probably should be repaired for the safety of occupants. I was at a dog show with my dog and there is plenty of space to walk dogs around the hotel. Staff were lovely. Less than a mile from the fairground—you could walk if you want to walk. I would definitely stay here again.

This hotel was great. It was clean and in good shape. The room was quite nice. The staff were great. Breakfast was wonderful. What a nice set up it was!

Our room was clean and comfortable. However, Breakfast was very disappointing. Biscuits were cold, hard and dry;sausage and gravy were also cold. Single coffee dispenser was empty, no backup fresh pot. The convenience of a hot breakfast on site was a principal reason for booking at this price, not pleased with this poor service