Chicago Marriott Southwest at Burr Ridge

My parents and I had a pleasant stay at Marriott Burr Ridge. The main focal points for us were the pool, whirlpool, and gym. The environmental services / daily housekeeping did an exceptional job. We mostly just needed fresh towels and some tea to which they would happily provide for us. Check-in was a breeze, Jason is professional and friendly. We were most grateful for the ability to check-in earlier due to an early flight. It felt relaxing to utilize the amenities and de-stress after a flight with the gym and pool. The terrace area by the pool was peaceful as well, the sun and temperature was warm to which we were able to lay out and catch some rays. The only suggestion I have would be to add a filtered refillable water station, maybe on each floor(?). I didn’t want to bother the bar with requesting them to fill my water bottle but at least the gym had some filtered water to which was very useful. Overall I loved our stay at the Mariott. Clean, comfortable, close proximity to many places on our trip, walking trails, ample amount of trolleys to tote your luggage, shopping center close by..I’d stay here again in a heartbeat. Keep up the good work!

Room and hotel were nice. Great location. We couldn’t check in to one of our rooms for a bit (even though we were called and told our rooms were ready) because the new employee was left alone and didn’t know how to add the room. Pool was closed for our entire stay. Unfortunately, the pool was one of the reasons we booked that particular hotel. It was hard to get a cup of coffee at the little “cafe” and when I finally did, it was cold. Beds were decently comfortable, but not great. The main draw is the location.

Overall good stay. Pool and hot tub were both clean and functioning. Able to order and get food quickly from the restaurant. There wasn’t a complimentary breakfast but there is a restaurant. Major downfall was no free Wifi.

The property was very nice and well appointed. However, fully 2/3 of the common areas of the property were not available to us. We had 3 families coming together for a funeral and wanted to spend time together in the evening. We could not bring our pizza and beers to sit on the patio and reconnect. The policy of no outside food or beverages seems arbitrary and I have never run into rules like that at other properties, Marriott or competitors.

The pool and hot tub was nice. The only issue we had was not hotel related, some guests were trashing the pool area. I dont fault staff as they were quick to remedy that.

Very nice hotel with a pool and hot tub ! Love it !

Staff was very friendly, room was clean. Pool area and hot tub are very clean and nice.

Beautiful patio and great bartender. The comforter on the bed gave "moldy clump" vibes. Grossed me out. Did ask and staff said its normal even in new blankets and confirmed I can request a feather free room.

The pool was closed for maintenance. We had no idea. We wanted this place in particular because of the pool. When you have someone thats been around the sun 10 times, thats the deal 5 minutes after check in, the kid 5 minutes later, is bawling and irritated, we tried to chat with you. We were told that the pool was closed and that it said it somewhere in the fine print. How deceiving. Showing pics of the pool, when it was not available. Hidden in the fine print. Sneaky! Chat offered no help. Actually rude and a terrible offer. Expedia doesnt let you say anything, theyve denied 3 of my reviews. We did not accept and we are disputing this. I will ever use Expedia again, one of the worst experiences Ive had in a long time. Disappointed is not the world. I work looooong weeks, and now I have to spend more time handling this elsewhere. I know this is not expedia..... but the hotel needs updates. The bar area was great, but there are cracked falling apart sidewalks, old nasty carpet. This isnt even 10% of the problems at that place. We covered up sticky junk with pieces of paper. All photographed. Never again. I had to give the master bed in the suite to try and make up for it. I slept on the insanely uncomfortable couch (of which had no blankets or linen. You dont wanna know $.

The fact that there was a Starbucks in the building was an awesome start to my business trip.

Room was not clean. Stains on the walls, tape on the walls in the separate room of the suite. Only left towels for one person in a suite. Had to wake up the front desk representative for an early checkout. Several mistakes were made on my folio that had to be corrected.

Hotel was very nice, clean and a good location. Staff was very flexible in modifying reservations also.

Clean room and staff.

Room was very dusty on nightstand and desk. Food under bed.

Very clean

First impression appearance front of the building looked creepy and has no feel that your walking into a hotel. Lobby was amazing, loved it. Room I stayed in was disgusting, it hasn’t been dusted, vacuumed in weeks, shower had buildup of soap, fridge and mirrors had finger prints stains. In the hallways by the elevator on the floor I stayed on it hasn’t been vacuumed as well, dust and dirt all over floor. Pool was filthy and hot tub could definitely use some construction maintenance repairs, Reclining chair by the pool looked like it had pile up of dirt stains on the material, beyond unpleasant and disgusting. Unfortunately I arrived when it was night and didn’t notice these things till morning time. Very unhealthy and unsanitary to stay in room like this with my two young children. This needs immediate attention.

Clean, quiet and friendly staff

Bathroom was not clean. Hair in shower and could've been cleaner. Need to make repairs to wear and tear. Asked for quilt for pull out bed and got very thin old blankets.

Overall the stay was comfortable. Upon going to bed however, pulling back the sheets, there was a stain to the sheets. Almost looked like a boot-print to the sheets. We had them replaced immediately. But I’d be lying if I said it didn’t sour my opinion.

Very clean nice rooms. The area around the hotel is great for shopping, very high end area.

The hotel staff is welcoming! Very clean and the rooms are spacious and comfortable. The restaurant has a great selection and the food is always good. Highly recommend staying here.

Room and hotel were nice. Great location. We couldn’t check in to one of our rooms for a bit (even though we were called and told our rooms were ready) because the new employee was left alone and didn’t know how to add the room. Pool was closed for our entire stay. Unfortunately, the pool was one of the reasons we booked that particular hotel. It was hard to get a cup of coffee at the little “cafe” and when I finally did, it was cold. Beds were decently comfortable, but not great. The main draw is the location.

Rooms are clean but old. Needs a remodel.

The property was easy to find. Check-in and check-out was easy. The room was not as clean as expected and WiFi was only free for Marriott members. Unfortunately there was a loud family with kids slamming doors and playing in the hallway.

Overall good stay. Pool and hot tub were both clean and functioning. Able to order and get food quickly from the restaurant. There wasn’t a complimentary breakfast but there is a restaurant. Major downfall was no free Wifi.

TV in the bedroom didn’t work and nobody picks up the phone at the hotel restaurant

Beautiful location and very nice hotel. One problem was the size of the bathroom. Even though we had a spacious suite, the bathroom was very small, made worse by the door that opened inward, hardly allowing you to close the door once in. Thankfully other hotels have discovered barn door style doors help solve the problem, However, for as modern as the hotel looks, the bathrooms should have been been designed to be larger.

It’s a shame nowadays Marriott hotels not to have free Wi-Fi available in the room JD

Everything was good except for the noise of people in the hallway.

The public areas are fine, but The room was not very convenient. The lighting is very poor and there are no drawers to put anything in.

The hotel staff is welcoming! Very clean and the rooms are spacious and comfortable. The restaurant has a great selection and the food is always good. Highly recommend staying here.

My parents and I had a pleasant stay at Marriott Burr Ridge. The main focal points for us were the pool, whirlpool, and gym. The environmental services / daily housekeeping did an exceptional job. We mostly just needed fresh towels and some tea to which they would happily provide for us. Check-in was a breeze, Jason is professional and friendly. We were most grateful for the ability to check-in earlier due to an early flight. It felt relaxing to utilize the amenities and de-stress after a flight with the gym and pool. The terrace area by the pool was peaceful as well, the sun and temperature was warm to which we were able to lay out and catch some rays. The only suggestion I have would be to add a filtered refillable water station, maybe on each floor(?). I didn’t want to bother the bar with requesting them to fill my water bottle but at least the gym had some filtered water to which was very useful. Overall I loved our stay at the Mariott. Clean, comfortable, close proximity to many places on our trip, walking trails, ample amount of trolleys to tote your luggage, shopping center close by..I’d stay here again in a heartbeat. Keep up the good work!

Room and hotel were nice. Great location. We couldn’t check in to one of our rooms for a bit (even though we were called and told our rooms were ready) because the new employee was left alone and didn’t know how to add the room. Pool was closed for our entire stay. Unfortunately, the pool was one of the reasons we booked that particular hotel. It was hard to get a cup of coffee at the little “cafe” and when I finally did, it was cold. Beds were decently comfortable, but not great. The main draw is the location.

Hotel was very nice, clean and a good location. Staff was very flexible in modifying reservations also.

I came to your hotel over spring break (March 2024) with two girlfriends for a little one night getaway! Your hotel is reasonably priced, comfortable and always clean! Your front desk staff is always very welcoming too.

I would not stay here. Room across the hall was blaring music til 3 am. Front desk said sorry nothing we can do. Please call manager tomorrow. Really this is the customer service

Management and staff were very courteous, and friendly. Made our stay for our anniversary, very enjoyable. Very grateful, and will be back.

Staff was knowledgeable and courteous. Would recommend.

Hotel staff were very kind. Room was comfortable and clean. Linens and bed were very comfortable

Staff was very friendly, room was clean. Pool area and hot tub are very clean and nice.

My parents and I had a pleasant stay at Marriott Burr Ridge. The main focal points for us were the pool, whirlpool, and gym. The environmental services / daily housekeeping did an exceptional job. We mostly just needed fresh towels and some tea to which they would happily provide for us. Check-in was a breeze, Jason is professional and friendly. We were most grateful for the ability to check-in earlier due to an early flight. It felt relaxing to utilize the amenities and de-stress after a flight with the gym and pool. The terrace area by the pool was peaceful as well, the sun and temperature was warm to which we were able to lay out and catch some rays. The only suggestion I have would be to add a filtered refillable water station, maybe on each floor(?). I didn’t want to bother the bar with requesting them to fill my water bottle but at least the gym had some filtered water to which was very useful. Overall I loved our stay at the Mariott. Clean, comfortable, close proximity to many places on our trip, walking trails, ample amount of trolleys to tote your luggage, shopping center close by..I’d stay here again in a heartbeat. Keep up the good work!

Hotel was very nice, clean and a good location. Staff was very flexible in modifying reservations also.

Great location and clean hotel!

Loved this hotel and the location. Would definitely stay here again!

Love the location, close to the city and right off the highway. Close to shopping, dining and gym.

Liked that you couldn't go up elevator unless you had a room key and that if you check out they will hold your bags while you explore Chicago waitingon flight.., didnt like that a bottle if water was $7 and felt that it was an inconvenience to get a glass of free water at bar.... The room was very pricey, . Not located close to the tourist attractions or airport for uber fees.

Great location

We have been going here for many years. It was by itself when we started using it for Chicago trips. The community that has grown around it is impressive and extremely convenient now. Someone at Marriott had a fantastic vision. And it was spot on.

The hotel was clean, comfortable and exactly what I needed to relax before my flight out the next day. Only 15 minutes from Midway airport.

Very clean nice rooms. The area around the hotel is great for shopping, very high end area.

The hotel staff is welcoming! Very clean and the rooms are spacious and comfortable. The restaurant has a great selection and the food is always good. Highly recommend staying here.

No complimentary coffee for guests,especially at the prices

Room and hotel were nice. Great location. We couldn’t check in to one of our rooms for a bit (even though we were called and told our rooms were ready) because the new employee was left alone and didn’t know how to add the room. Pool was closed for our entire stay. Unfortunately, the pool was one of the reasons we booked that particular hotel. It was hard to get a cup of coffee at the little “cafe” and when I finally did, it was cold. Beds were decently comfortable, but not great. The main draw is the location.

The diner is amazing their breakfast and dinner is good the hotel is very clean and is very friendly and I love it.

Overall good stay. Pool and hot tub were both clean and functioning. Able to order and get food quickly from the restaurant. There wasn’t a complimentary breakfast but there is a restaurant. Major downfall was no free Wifi.

The staff at the restaurant were all amazing and food very good!

Liked that you couldn't go up elevator unless you had a room key and that if you check out they will hold your bags while you explore Chicago waitingon flight.., didnt like that a bottle if water was $7 and felt that it was an inconvenience to get a glass of free water at bar.... The room was very pricey, . Not located close to the tourist attractions or airport for uber fees.

Our stay was amazing... We had our wedding here 19 years ago and came back to celebrate our anniversary. The room was spacious, the breakfast was delicious and the same were friendly.

The property was very nice and clean. Decorated really pretty. Wish there was a continental breakfast but there is a restaurant that does serve breakfast lunch and dinner.

Property was nice, room was large, restaurant was great