Name: Hyatt Place Chicago Hoffman Estates
Address: 2750 Greenspoint Parkway, Hoffman Estates, Illinois, United States of America, Hoffman Estates, Illinois, US
Price range: US$100–US$252 per night
Rating: 8.28

What guests think

At Hyatt Place Chicago Hoffman Estates, guests frequently praise the friendly, accommodating staff and spacious rooms, but report dated furnishings, small bathrooms, spotty Wi‑Fi, and inconsistent upkeep, leading to mixed impressions of comfort and overall condition.

The pool is a recurring pain point, with closures, cold or cloudy water, and a peeling deck, and there are occasional facility issues like lobby A/C outages and a few broken fitness machines. Breakfast is included and often enjoyed, but quality, variety, and crowding vary day to day, and non‑breakfast food is limited. The location suits drivers, close to I‑90 and nearby restaurants and shops, though it’s not very walkable and is far from downtown. Expect friendly service and space at a budget‑minded property showing its age.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool conditions are a common complaint—periodic closures, cloudy or cold water, and a peeling rock deck—along with occasional lobby A/C outages and a few broken fitness items. Some guests still enjoyed the pool when open.

Related guest reviews

6

Luis

22 Aug 2025

·

Stayed 4 nights

Pool has dark areas missing bulbs. Rooms need vacuuming, no maintenance after 5pm, garbage is left in hallways and not picked up until the next day. Don’t like that a bag of garbage was left by my room, I called staff, no one picked up the garbage

8

Robert

30 Jul 2025

·

Stayed 1 night

air conditioning did not work in the lobby area

10

Daniela

4 Jul 2025

·

Stayed 1 night

The over night lady at the front desk was so kind and helpful. She went above and beyond being so kind to my 13 year old birthday girl and her 8 friends! Room can use some updating but was clean overall. The rock floor around the pool is awful as rocks are coming off and is hard on the feet.

6

Epifanio

28 Jul 2025

·

Stayed 1 night

I wasn’t happy about Pool not clean

6

Audra

22 Jun 2024

·

Stayed 5 nights

Pool needs some work as the gravel around it is coming up and is dangerous. Not fun to be stepping on tiny stones in bare feet. Room was nice, though no queen bed option is a negative. Breakfast was ok. Staff was fine.

8

Christy

13 Apr 2025

·

Stayed 3 nights

Elevators were very slow and one of the exercise bikes in the fitness center isn't functional. Complementary bottles of water or a water dispenser in the lobby would be a nice touch. The staff was excellent though.

4

Sarah

26 Nov 2023

·

Stayed 3 nights

The pool was closed all four days we were here. However the staff was kind and the breakfast was different each day, very good.

8

Azat

9 Jul 2025

·

Stayed 5 nights

Good breakfast and clean rooms but pool was not available.

6

Nicole

16 Aug 2023

·

Stayed 3 nights

The staff was friendly and the hotel is in a safe area. The negatives are horrible wifi in the room. The pool was green and smelled really bad. The hotel is a little run down. The room was big with two sinks outside the bathroom but the bathroom was tiny. No microwave

6

Rebecca

12 Oct 2025

·

Stayed 2 nights

The hotel staff was very friendly and accommodating. I was happy with the customer service here. Unfortunately, the hotel itself is pretty rundown. There are pictures of “what’s to come” in the lobby so I assume there are renovations planned, but we booked this trip based on images online that looked much nicer than what we got. Our room had several tolerable maintenance issues in the bathroom - the file floor was so warped that the door almost wouldn’t close and had to be forced shut. The shower head was covered in hard water deposits and made a high pitched squealing noise for most of my shower. Furniture and carpets had some noticeable stains. The pool was extremely worn down looking and didn’t seem very clean. Again, I hope plans are already in the works for renovation because staff was great.

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Cleanliness

Cleanliness feedback is mixed: many found rooms very clean, while others reported stained carpets, odors/mildew, and trash left in hallways, plus inconsistent housekeeping. Pool area cleanliness also drew repeated complaints.

Related guest reviews

4

Jeremy

8 Aug 2025

·

Stayed 3 nights

This was a rough visit. Bathroom smelled of mildew and had no airflow. Bathroom vent fan was caked in months of dust. A cleaner burst into our room early one morning (before 9am) without knocking. The funny thing is our room was never attended to or refreshed during our three night stay. There were mites in the tub. There was one exceptional employee who helped us find a trash can (we didn’t have one in our room) but otherwise the staff were unfriendly.

6

Luz

10 Aug 2025

·

Stayed 1 night

So we came just for a quick getaway before school starts and the service is great, friendly staff but the room was dirty. Lots of stains and dust and left over things from other guest. Bottle, pacifier, store tags from clothes and a used rolled up panty liner on the floor in the bathroom. When I say dust, i mean years of dust on the egdes of the floors. Hair clumps and stuff on floors like they are not vacuuming all the time. Stains on the bed sheets and covers. Dont lift the sheets because the beds are horrid. All types of stains. The bed even has poop stains on it. Carpet has gum and other stuff stuck to it. Dust in the coffee pot, no trash bags in the bins. Counter tops dirty, not just dust but grime and head boards dirty. Pool was a mess if your coming for the pool, dont. It smells like stagnate water because of the pebble floor that is not sealed and all the water just sits in the pebbles and theres green and black stuff on the pebble floors with the pebbles coming off all over and wads of hair and stuff all over the floor. The water is not that clean either. Pool area has not been cleaned in a long time..who knows when they cleaned the floors. Pool could be a great area if they redo it and keep it clean. The staff as I said are kind and had no issue. Who ever owns this place needs to really remodel and check the quality of cleanliness in this place unless they just dont care but for what one pays for a room to stay here.... its shamefully disgusting.

8

Catherine

2 Nov 2025

·

Stayed 2 nights

The room was clean but had a musty smell too it.

6

emanuel

17 Aug 2025

·

Stayed 3 nights

Outdated , had a funny smell. Was quiet but the hallway smelled like weed and smoke. Hallway floor felt sticky. Excellent staff

2

Rita

25 Jul 2025

·

Stayed 1 night

I liked the location and the set up of the room. I disliked that the room had a poor smell to it, like vomit and mold. The couch, even tho we didnt use it, was dirty. Carpet felt damp.

6

emanuel

17 Aug 2025

·

Stayed 1 night

Excellent staff. Hallway floor was sticky , smelled like weed and smoke. Stayed here years ago and it looks like they haven’t updated the rooms in over a decade.

10

Melissa

11 Aug 2025

·

Stayed 1 night

This hotel was great! Very clean and nice staff.

10

Todor

8 Aug 2025

·

Stayed 1 night

Great clean rooms

4

Jamie

31 Aug 2025

·

Stayed 1 night

The staff were very friendly and nice! I found the price of 250.00 to be a bit high given its outdated features and cleanliness was severely lacking.

4

Jacqueline

29 Sept 2025

·

Stayed 3 nights

Most disappointing Hyatt I have stayed. Seemed to be very short staffed. I only saw 2 staff members in 3 days. There’s no housekeeping service. The whole building is dirty and in disrepair. TV cable service was in and out like a poor connection. The bed was old and squeaky and uncomfortable. I feel I greatly overpaid for what was received. It didn’t feel like a Hyatt at all. The area felt safe and there was a Starbucks across the street that was open early so that was good.

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Rooms

Rooms are spacious and generally comfortable, but bathrooms are tight, furnishings and TVs feel dated, and Wi‑Fi can be unreliable; some noise affects rooms near elevators. Many rooms lack a microwave.

Related guest reviews

4

Suchita

15 Jun 2025

·

Stayed 1 night

They gave us room next to elevator and can hear it go up and down each and every time. Very loud. The shower is a joke, water just flows out like a waterfall. Cannot shut the bathroom door without standing in the shower as the space between the toilet and shower is so limited. The sink water does not drain, have to shut it off then wait for it to drain, then continue where I left off. Sofa bed is very old, could not sleep.

6

John

18 Jul 2023

·

Stayed 1 night

Wifi was terrible--it required reconnecting every few minutes. I had to use my cellular hotspot because it was so bad. Air conditioner leaked water all over the carpet. Room layout was great.

6

PATRICIA

30 Jul 2025

·

Stayed 5 nights

The location was convenient to our event however I wouldn't stay there again. It was very outdated, TV had no guide and no option to use streaming. Shower mat was yellow and old, shower door replaced but left all of the old adhesive from previous door. The door to shower/toilet area was so large you had to squeeze between the toilet and wall to close, no microwave (which a suite should have) Lobby had no AC and no notification prior to arrival. Available food is made by the front desk and the Bar was a joke. Our window seal was broken so couldn't see out as was covered with white coating and the AC in our room is controlled and could not keep up with the heat and humidity.

10

Susan

27 Sept 2025

·

Stayed 2 nights

The room was very nice, clean and with lots of space.

10

Traci

26 Sept 2025

·

Stayed 1 night

We were very pleased with the size of the room. Bed was comfortable. Breakfast was better than most hotels. Staff were very friendly and helpful.

8

Ali

29 May 2023

·

Stayed 1 night

Overall, the hotel was good. Rooms are spacious and clean. However, wifi was good as nothing. We stayed on the 6th floor, one bar or nothing for wifi, but practically no connection the whole of our stay. Checked in around 4pm memorial day Saturday weekend and front desk staff was so distracted wuth doing other things but her job. She and another staff kept chatting the whole time, no acknowledgement while we were standing right in front of her to check in. No greetings whatsoever and just instantly asked for my ID and card and continued on talking to the other staff about a show on the TV--whike also giving info about our stay. Have stayed in other hotels and this is the first time we've ever experienced customer service like this.

8

ROBERTO

7 Aug 2023

·

Stayed 2 nights

You need to be in the corner of one room to access Wi-Fi otherwise there’s no signal / not sure if it had to do with being in the top floor, but overall I would go back here again.

8

Abigail

29 Jul 2024

·

Stayed 1 night

Stayed here with family on our way through Chicago. Everything was clean, comfortable and breakfast was yummy!! We did have to ask for the sheets/blankets for the sofa bed instead of them being right there in the room which is unusual but not a major deal. Also there is no microwave in the room so you have to go down to the lobby with your food and use the one there any time you want to heat something up, which is not very convenient. But overall things were clean and comfortable which we greatly appreciated!

8

Todd

6 Apr 2025

·

Stayed 1 night

Nice hotel. Clean. Only problem was the TV in the room. It’s really dated and doesn’t work well. Please update.

8

Steven

12 Aug 2024

·

Stayed 3 nights

Very small bathroom. No microwave. Room next to elevator consistently noisy from elevator operation. Staff and personnel were outstanding.

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Service

Service is widely praised as friendly, professional, and accommodating, with standout staff mentioned by name. There are occasional reports of slow or unhelpful check‑in, overbooking, and thin staffing.

Related guest reviews

10

Sarah

16 Jun 2025

·

Stayed 1 night

The staff on all shifts were exceptionally friendly and helpful, gave helpful recommendations and helped with changing the channels on the TV without making us feel stupid. The breakfast had many options and lots of room for seating. Quiet and safe feeling.

10

Rosario

29 Sept 2025

·

Stayed 2 nights

Excellent service

10

Jennifer

16 Dec 2025

·

Stayed 1 night

The customer service here is always wonderful!

10

Bobbie

29 Nov 2025

·

Stayed 3 nights

Front desk during check in very friendly and helpful . Overall such an enjoyable stay in comfort , cleanliness, and could not beat the location !

2

Reza

13 Aug 2025

·

Stayed 2 nights

I showed up 9:30pm and they canceled my reservation and overbooked so they left me on the street with no hotel. Terrible customer service at the front desk.

10

Elise

27 May 2025

·

Stayed 2 nights

My birthday weekend was wonderful at the Hyatt! Customer service was outstanding thanks to Vanetta (Vanessa) one of the supervisor for the front desk and Amari. They went over and beyond to make sure our stay was nothing but the best. They also gave me a special birthday bag filled with goodies. A wonderful staff and the deserve the recognition. Thanks Ladies~Elise

8

Ali

29 May 2023

·

Stayed 1 night

Overall, the hotel was good. Rooms are spacious and clean. However, wifi was good as nothing. We stayed on the 6th floor, one bar or nothing for wifi, but practically no connection the whole of our stay. Checked in around 4pm memorial day Saturday weekend and front desk staff was so distracted wuth doing other things but her job. She and another staff kept chatting the whole time, no acknowledgement while we were standing right in front of her to check in. No greetings whatsoever and just instantly asked for my ID and card and continued on talking to the other staff about a show on the TV--whike also giving info about our stay. Have stayed in other hotels and this is the first time we've ever experienced customer service like this.

2

Joanna

5 Oct 2025

·

Stayed 2 nights

I had a very disappointing stay. Despite multiple requests, I was never given fresh sheets during my time at the hotel. The lady at the front was also rude when we asked if we could get new sheets after coming back to the hotel and seeing that the bed sheets nor the towels had been changed.

6

Cindy

27 Sept 2025

·

Stayed 2 nights

Everything was. Fine minus the checking in portion. I was accused of not paying and was asked to show my bank transactions on my phone to prove that I paid. After I showed I paid, I was still accused of not paying. Once I was told they would walk to me my room, I need to go outside and bring my two small children inside. As I walked in to the hotel, my family member was checking in and I said hello. As I said hello, the lady behind the counter looked at my family member and said oh she is not happy with us right now. She was so rude and unprofessional. Me and other family members will never stay at this Hyatt because of her and her rudeness ever again.

4

Jacqueline

29 Sept 2025

·

Stayed 3 nights

Most disappointing Hyatt I have stayed. Seemed to be very short staffed. I only saw 2 staff members in 3 days. There’s no housekeeping service. The whole building is dirty and in disrepair. TV cable service was in and out like a poor connection. The bed was old and squeaky and uncomfortable. I feel I greatly overpaid for what was received. It didn’t feel like a Hyatt at all. The area felt safe and there was a Starbucks across the street that was open early so that was good.

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Location

Convenient suburban base near I‑90 with easy access to dining and shopping; several guests noted a safe area. It’s less walkable and a long drive from downtown Chicago.

Related guest reviews

10

Suesan

26 May 2025

·

Stayed 4 nights

It was in a great location!

10

Jeffrey

13 May 2025

·

Stayed 1 night

Nice place. Easy access from freeway. Lots of dining options.

8

Ankita

23 Jul 2023

·

Stayed 6 nights

Visited Chicago for a week, hotel about 40-50 minutes outside downtown. Great hotel if you want to save money and visit Chicago. Had issues with wifi the first night of stay but was quickly fixed. Very good stay.

8

Melissa

3 Jul 2024

·

Stayed 1 night

Convenient for my work travel- easy access to I 90 - a little dated hotel overall but better than other options in the area. Not much is walkable from this location.

10

Bobbie

29 Nov 2025

·

Stayed 3 nights

Front desk during check in very friendly and helpful . Overall such an enjoyable stay in comfort , cleanliness, and could not beat the location !

10

Katherine

24 Aug 2025

·

Stayed 2 nights

Nice place close to restaurants, shopping and entertainment!!!!

8

Melissa

14 Dec 2025

·

Stayed 1 night

Okay for the money and good location to my office and interstate

10

Donald

28 Feb 2024

·

Stayed 1 night

Large clean room , located near lots of dining options , movie theater and the expressway

8

Melissa

15 Sept 2024

·

Stayed 2 nights

Not a bad stay. Conveniently located off I-90 but not much within walkable surroundings. Basic breakfast offerings. Rooms could use a refresh.

4

Jacqueline

29 Sept 2025

·

Stayed 3 nights

Most disappointing Hyatt I have stayed. Seemed to be very short staffed. I only saw 2 staff members in 3 days. There’s no housekeeping service. The whole building is dirty and in disrepair. TV cable service was in and out like a poor connection. The bed was old and squeaky and uncomfortable. I feel I greatly overpaid for what was received. It didn’t feel like a Hyatt at all. The area felt safe and there was a Starbucks across the street that was open early so that was good.

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Dining

Breakfast is included and often described as good with decent variety, but quality, replenishment, and crowding are inconsistent. Outside breakfast, on‑site food is limited and described as microwaved.

Related guest reviews

8

Matthew

20 Mar 2023

·

Stayed 1 night

Close to shopping and highway access. Rooms need to be cleaned really well. Complimentary breakfast left much to be desired.

4

Joe

11 Aug 2024

·

Stayed 1 night

Room was very musty and stale. Tv was limited, carpet was very dirty. Breakfast was reheated eggs, chirizo and potatos. No pastries, no waffles, no sausages or bacon. Coffee was very bad. Definitely not a "breakfast" Pool was pretty aged, smelly, no towels.

10

Traci

26 Sept 2025

·

Stayed 1 night

We were very pleased with the size of the room. Bed was comfortable. Breakfast was better than most hotels. Staff were very friendly and helpful.

6

vivian

1 Oct 2025

·

Stayed 3 nights

Guy who checked me in didn’t seem like he enjoyed working there. Not personable and when asked what food the restaurant serves, his response was- in all honesty they serve frozen foods here. Not great for business! Bathroom floor is dirty and bath mat. Michelle was the only one who was hospitable and accommodating.

8

Alma

16 Jul 2025

·

Stayed 4 nights

Breakfast was simple but good

8

Scott

21 Jun 2025

·

Stayed 4 nights

Overall the stay was good with very friendly staffand service..... our biggest issue would have been the breakfast... the biscuits could have been used for hockey pucks for the local kids hockey tournament and the gravy was tasteless...pretty sure the sausage patties were recycled into the following days gravy... epic failure...then there were the eggs... I know that there may be a shortage of eggs, nation wide, but you couldn't even make those powdered eggs worse if you tried....bland and dry... sorry, but you asked for feedback... at least the fruit was fresh... 🙄

10

Ashley

19 Oct 2025

·

Stayed 1 night

They had a good breakfast they should have had a better setup for it because the waffle line was very long and it made it so people couldn't go through to get other things

6

Abbie

29 Jul 2025

·

Stayed 1 night

Hotel was conveniently located by a number of restaurants and the expressway into the city. We booked day of due to an issue at home, and were able to check in to our room within the hour. Room was fine. Breakfast was supposed to begin at 6:30 but most items were still not available at 7:30 when we needed to leave.

8

Margarita Gomez

6 Apr 2025

·

Stayed 2 nights

Would not recommend eating there, everything is microwaved. Other than that, place was ok.

10

Leah N

6 Oct 2024

·

Stayed 5 nights

We stayed at this property for 6 days. The breakfast options each morning did not disappoint.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$107
February	US$104
March	US$106
April	US$102
May	US$108
June	US$114
July	US$130
August	US$125
September	US$120
October	US$110
November	US$104
December	US$109

Su	Mo	Tu	We	Th	Fr	Sa
				1 $103	2 $117	3 $119
4 $101	5 $103	6 $102	7 $103	8 $102	9 $119	10 $119
11 $103	12 $100	13 $103	14 $103	15 $103	16 $122	17 $169
18 $103	19 $102	20 $102	21 $103	22 $102	23 $119	24 $119
25 $103	26 $103	27 $103	28 $102	29 $103	30 $119	31 $119

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $165	18 $179	19 $252
20 $113	21 $106	22 $133	23 $155	24 $156	25 $180	26
27 $102	28 $103	29 $101	30 $103

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Guest Room, Room, 1 King Bed

Room, 1 King Bed (High Floor)

Guest Room, Room, 2 Double Beds

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Double Beds (High Floor)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Chicago Hoffman Estates

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Considering this hotel for your Hoffman Estates trip?

Prices for upcoming dates