MainStay Suites Chicago Hoffman Estates
US$76
/ night
Avg. for September
Select dates to see prices and availability
US$76
/ night
Avg. for September
Monthly average prices
Nightly prices at MainStay Suites Chicago Hoffman Estates average US$60 in the cheapest month (February) and US$108 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$63 |
| February | US$60 |
| March | US$60 |
| April | US$80 |
| May | US$91 |
| June | US$100 |
| July | US$108 |
| August | US$85 |
| September | US$76 |
| October | US$82 |
| November | US$65 |
| December | US$61 |
J
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A
M
J
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A
Sept · US$76
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Most expensive: July (~US$108)
Cheapest: February (~US$60)
About this property
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this hotel include a picnic area, bar...
Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this hotel include a picnic area, barbecue grills, and a vending machine.
Business amenities
Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 120 guestrooms, featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Location
Located in Hoffman Estates, MainStay Suites Chicago Hoffman Estates is a 4-minute drive from Arboretum of South Barrington and 6 minutes from Schaumburg Medieval Times. This hotel is 4.1 mi (6.5 km) from NOW Arena and 5.6 mi (9 km) from Harper College.
What's nearby
St. Alexius Medical Center(1.4 Miles)
Advocate Health Care(1.5 Miles)
Bridges of Poplar Creek Country Club(1.7 Miles)
Hilldale Golf Club(2.1 Miles)
Arboretum of South Barrington(2.1 Miles)
Heavenly Massage(3.7 Miles)
Cabela's(3.7 Miles)
The Water Works Indoor Water Park(3.9 Miles)
NOW Arena(4.1 Miles)
Schaumburg Medieval Times(4.9 Miles)
Chelsea Tyler Nail & Body Spa(5.5 Miles)
Harper College(5.6 Miles)
The Chicago Athenaeum(6.2 Miles)
Santa's Village(6.4 Miles)
Wintrust Field(6.5 Miles)
Chicago, IL (DPA-Dupage)(16.6 Miles)
Chicago, IL (PWK-Chicago Executive)(27 Miles)
Chicago O'Hare Intl. Airport (ORD)(19.2 Miles)
Chicago Midway Airport (MDW)(46.1 Miles)
Parking
Non-smoking rooms
Golf course (nearby)
Picnic area/Tables
Designated smoking area
Vending machines
Location
2875 Greenspoint Parkway, Hoffman Estates, Illinois, United States of America
St. Alexius Medical Center (1.4 Miles)
Advocate Health Care (1.5 Miles)
Bridges of Poplar Creek Country Club (1.7 Miles)
Hilldale Golf Club (2.1 Miles)
Arboretum of South Barrington (2.1 Miles)
Heavenly Massage (3.7 Miles)
Room options
10
Standard Room, 1 Queen Bed
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Kitchen
6
Suite, 1 Queen Bed with Sofa Bed, Accessible (Accessible Tub)
Room details
1 Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
6
Suite, 1 Queen Bed with Sofa Bed
Room details
1 Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
Guest reviews
7.5
Good
Based on 1,001 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At MainStay Suites Chicago Hoffman Estates, reviews describe an affordable extended-stay option with in-room kitchens and convenient highway access, and guest experiences range from quiet, comfortable stays to more problematic visits.
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What guests think
At MainStay Suites Chicago Hoffman Estates, reviews describe an affordable extended-stay option with in-room kitchens and convenient highway access, and guest experiences range from quiet, comfortable stays to more problematic visits.
Cleanliness is inconsistent, with recurring odors, stained carpets, and occasional pests noted, though some guests found rooms acceptably clean. Maintenance and operations draw frequent complaints, including broken locks or HVAC, plumbing problems, key-card failures, and desk coverage or billing/refund challenges; others mention dated rooms and intermittent noise from neighbors or the tollway. Expect budget-friendly lodging, but verify room condition at check-in and be mindful of service responsiveness.
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AI-generated summary based on recent guest reviews
Facilities
In-room kitchenettes are a key feature with basic cookware and dishes noted by several guests; there is no breakfast. A laundry room is available but supplies are limited and machines sometimes fail; no ice machine, and pets are allowed with fees (dogs, not cats).
Related guest reviews
10
Ricardo
11 May 2025
·
Stayed 1 night
Kitchen is nice, microwave, stove big fridge, laundry room, gym,
Kitchen is nice, microwave, stove big fridge, laundry room, gym,
4
Karin
17 Jun 2025
·
Stayed 2 nights
I came from Louisville Kentucky for a weekend family bridal shower. I was informed upon arrival I’d have to pay an additional $72 fee for my dog plus $25 for “incidentals” which I would be refunded. I’m still waiting for my refund. The weekend manager was unfriendly and not helpful. The property was not very clean, there was hair on the floor in my bathroom. The overall cleanliness of the property was poor. It was difficult to sleep because the tollway is right next to the property and there were cars and motorcycles zooming up and down it until the early hours. The property doesn’t have an ice machine and although there was a full size refrigerator in the room I didn’t think to check it for ice which I needed for my cooler for my trip back home. The weekend manager just curtly informed me there was no ice machine in the building. I ended up going and purchasing a bag of ice. I will never stay at this property again and I travel to Chicago frequently as I have family and friends in the area. Very bad experience!
I came from Louisville Kentucky for a weekend family bridal shower. I was informed upon arrival I’d have to pay an additional $72 fee for my dog plus $25 for “incidentals” which I would be refunded. I’m still waiting for my refund. The weekend manager was unfriendly and not helpful. The property was not very clean, there was hair on the floor in my bathroom. The overall cleanliness of the property was poor. It was difficult to sleep because the tollway is right next to the property and there were cars and motorcycles zooming up and down it until the early hours. The property doesn’t have an ice machine and although there was a full size refrigerator in the room I didn’t think to check it for ice which I needed for my cooler for my trip back home. The weekend manager just curtly informed me there was no ice machine in the building. I ended up going and purchasing a bag of ice. I will never stay at this property again and I travel to Chicago frequently as I have family and friends in the area. Very bad experience!
10
Jordan
25 Nov 2024
·
Stayed 1 night
The rooms have everything you need for a long or short term stay. Cookint stove, refrigerator, sinks, coffee maker, plenty of cabinets with dishes.
The rooms have everything you need for a long or short term stay. Cookint stove, refrigerator, sinks, coffee maker, plenty of cabinets with dishes.
8
DONALD
30 Dec 2025
·
Stayed 6 nights
This hotel only gave us two glasses two small plates two forks doing knives too spoons too big plates I guess we could have gotten some more but it was really minimal no pots and pans to cook with maybe available but again have to go get them and worst of all they have a nice laundry in the hotel but they do not have any change any soap any softener that's a big lose to me
This hotel only gave us two glasses two small plates two forks doing knives too spoons too big plates I guess we could have gotten some more but it was really minimal no pots and pans to cook with maybe available but again have to go get them and worst of all they have a nice laundry in the hotel but they do not have any change any soap any softener that's a big lose to me
8
Paul
6 Jun 2025
·
Stayed 4 nights
Reasonably priced room/suit with a kitchenette suitable for a longer stay if you didn't want to eat out every night. Nothing walkable nearby. Appeared to be housing some long term guests but I was not bothered by that or any of those "residents". If you are on a budget such as I was, I was able to get some breakfast cereal and milk plus other things to have breakfast when I wanted without having to go out. There is no breakfast offered.
Reasonably priced room/suit with a kitchenette suitable for a longer stay if you didn't want to eat out every night. Nothing walkable nearby. Appeared to be housing some long term guests but I was not bothered by that or any of those "residents". If you are on a budget such as I was, I was able to get some breakfast cereal and milk plus other things to have breakfast when I wanted without having to go out. There is no breakfast offered.
4
Dawn
16 Feb 2023
·
Stayed 28 nights
Police were there every other day. As soon as you walk through the front door All you could smell was marijuana. The washers didn't work. The housekeeper taking care of our room was not very nice.
Police were there every other day. As soon as you walk through the front door All you could smell was marijuana. The washers didn't work. The housekeeper taking care of our room was not very nice.
10
Randall
3 Jan 2024
·
Stayed 5 nights
Stayed here briefly last year. Overall one of the better extended stay properties. Conveniently they actually provide cookware, plates and silverware in the rooms.
Stayed here briefly last year. Overall one of the better extended stay properties. Conveniently they actually provide cookware, plates and silverware in the rooms.
6
Richard
3 Oct 2024
·
Stayed 16 nights
The original room we got had no working air conditioning. The room we were moved to had a broken bottom drawer in the refrigerator. The carpet was dirty as evidenced by our socks getting dirty after we walked on it. The biggest problem was the noise. Noisy air conditioning, noisy refrigerator, even a noisy toilet that kept running regularly because it was leaking. We had to turn off the air conditioner when we went to bed so we could sleep. And then there was the discrimination. Dogs are allowed but not cats. In my experience cats are quieter and less trouble than dogs.
The original room we got had no working air conditioning. The room we were moved to had a broken bottom drawer in the refrigerator. The carpet was dirty as evidenced by our socks getting dirty after we walked on it. The biggest problem was the noise. Noisy air conditioning, noisy refrigerator, even a noisy toilet that kept running regularly because it was leaking. We had to turn off the air conditioner when we went to bed so we could sleep. And then there was the discrimination. Dogs are allowed but not cats. In my experience cats are quieter and less trouble than dogs.
10
April
21 Jul 2025
·
Stayed 2 nights
It was good quiet and clean the only this on the website has on there says they give breakfast when we got there no breakfast. They should take that off there website if they don’t offer it . Other then that good there
It was good quiet and clean the only this on the website has on there says they give breakfast when we got there no breakfast. They should take that off there website if they don’t offer it . Other then that good there
10
Stewart
28 May 2023
·
Stayed 2 nights
Typical extended stay type hotel. Full kitchenette, comfortable bed. The rooms here are a little smaller than competing hotels. Very attentive staff.
Typical extended stay type hotel. Full kitchenette, comfortable bed. The rooms here are a little smaller than competing hotels. Very attentive staff.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: multiple reviews cite odors (smoke, marijuana, musty), stained carpets, and pests, while others found rooms acceptably clean.
Related guest reviews
6
Jan-Ina P.
10 May 2025
·
Stayed 1 night
The hallway smells of cigarettes, and it looks like a homeless person is roaming around the hallway. The lobby doesn't have a chair to sit on.
The hallway smells of cigarettes, and it looks like a homeless person is roaming around the hallway. The lobby doesn't have a chair to sit on.
4
Karin
17 Jun 2025
·
Stayed 2 nights
I came from Louisville Kentucky for a weekend family bridal shower. I was informed upon arrival I’d have to pay an additional $72 fee for my dog plus $25 for “incidentals” which I would be refunded. I’m still waiting for my refund. The weekend manager was unfriendly and not helpful. The property was not very clean, there was hair on the floor in my bathroom. The overall cleanliness of the property was poor. It was difficult to sleep because the tollway is right next to the property and there were cars and motorcycles zooming up and down it until the early hours. The property doesn’t have an ice machine and although there was a full size refrigerator in the room I didn’t think to check it for ice which I needed for my cooler for my trip back home. The weekend manager just curtly informed me there was no ice machine in the building. I ended up going and purchasing a bag of ice. I will never stay at this property again and I travel to Chicago frequently as I have family and friends in the area. Very bad experience!
I came from Louisville Kentucky for a weekend family bridal shower. I was informed upon arrival I’d have to pay an additional $72 fee for my dog plus $25 for “incidentals” which I would be refunded. I’m still waiting for my refund. The weekend manager was unfriendly and not helpful. The property was not very clean, there was hair on the floor in my bathroom. The overall cleanliness of the property was poor. It was difficult to sleep because the tollway is right next to the property and there were cars and motorcycles zooming up and down it until the early hours. The property doesn’t have an ice machine and although there was a full size refrigerator in the room I didn’t think to check it for ice which I needed for my cooler for my trip back home. The weekend manager just curtly informed me there was no ice machine in the building. I ended up going and purchasing a bag of ice. I will never stay at this property again and I travel to Chicago frequently as I have family and friends in the area. Very bad experience!
8
Eileen
13 Nov 2024
·
Stayed 1 night
Smelly otherwise , pretty good
Smelly otherwise , pretty good
2
Kiara
21 Oct 2025
·
Stayed 4 nights
Dirty, stains on carpet, terrible smells in hallways
Dirty, stains on carpet, terrible smells in hallways
4
Megan
6 Jun 2025
·
Stayed 2 nights
The room had a strange smell and there was left over painters tape around light fixtures on the ceiling. We stayed for two nights and came across 3 cockroaches in the room. The furniture was beat up with many dents and chips in the paint. We were on a budget and did not spend a ton of time in the room, so we made it work. In the future I would definitely spend more per night at a different hotel. Although, the staff was very friendly!
The room had a strange smell and there was left over painters tape around light fixtures on the ceiling. We stayed for two nights and came across 3 cockroaches in the room. The furniture was beat up with many dents and chips in the paint. We were on a budget and did not spend a ton of time in the room, so we made it work. In the future I would definitely spend more per night at a different hotel. Although, the staff was very friendly!
2
Arica
5 Oct 2025
·
Stayed 1 night
Room was dingy. However the bathroom and actual bed were clean!! But The couch smelled as if it was soaked in human Urine!! Making it unbearable and unusable.
Room was dingy. However the bathroom and actual bed were clean!! But The couch smelled as if it was soaked in human Urine!! Making it unbearable and unusable.
4
Meredith
6 Aug 2023
·
Stayed 1 night
Property was not very clean. Hair everywhere in hotel room. Will not stay there again.
Property was not very clean. Hair everywhere in hotel room. Will not stay there again.
6
Sara
7 Feb 2023
·
Stayed 2 nights
The entire hotel, especially the lobby smelled strongly of marijuana. There weren't any soaps provided in the room and the water pressure in the shower was awful, to the point that I couldn't wash my hair. The best wasn't very comfortable, but the pillows were good. I appreciated coffee and a coffee maker being provided in the room.
The entire hotel, especially the lobby smelled strongly of marijuana. There weren't any soaps provided in the room and the water pressure in the shower was awful, to the point that I couldn't wash my hair. The best wasn't very comfortable, but the pillows were good. I appreciated coffee and a coffee maker being provided in the room.
2
Abbey
10 Aug 2025
·
Stayed 7 nights
My boyfriend and I stayed at this hotel. We booked for 6 nights. When we got there we already had an off feeling. We walked into our room and checked everything. The ceiling has mold growing on it, the toilet was clogged as well as the bathroom sink, and the AC unit did not work. We went down to the desk and the Employee of the Month (i don’t remember his name) was super helpful and nice and said someone would come the next morning to have a look at everything. The maintenance guy did come but the AC was still broken. It would turn on for 5 minutes every 2 hours! With how hot and humid it was, we were roasting. We went to the lobby and talked with Cash. He was helpful as well but said since it was a weekend the maintenance guy wouldn’t be able to come until Monday morning. I just about had it with this place. The next morning I woke up with ANTS crawling on me in bed!! I was done. We packed up and went to the lobby. They said they would give us a refund but we haven’t received it yet and it’s been almost two weeks! Everytime I call for a manger she’s not there! This stay was absolutely ridiculous and disgusting. I’m very upset with how everything turned out and We are still waiting for a refund!! Do NOT stay here!
My boyfriend and I stayed at this hotel. We booked for 6 nights. When we got there we already had an off feeling. We walked into our room and checked everything. The ceiling has mold growing on it, the toilet was clogged as well as the bathroom sink, and the AC unit did not work. We went down to the desk and the Employee of the Month (i don’t remember his name) was super helpful and nice and said someone would come the next morning to have a look at everything. The maintenance guy did come but the AC was still broken. It would turn on for 5 minutes every 2 hours! With how hot and humid it was, we were roasting. We went to the lobby and talked with Cash. He was helpful as well but said since it was a weekend the maintenance guy wouldn’t be able to come until Monday morning. I just about had it with this place. The next morning I woke up with ANTS crawling on me in bed!! I was done. We packed up and went to the lobby. They said they would give us a refund but we haven’t received it yet and it’s been almost two weeks! Everytime I call for a manger she’s not there! This stay was absolutely ridiculous and disgusting. I’m very upset with how everything turned out and We are still waiting for a refund!! Do NOT stay here!
6
Cecilia
2 May 2023
·
Stayed 1 night
The receptionist was friendly, funny and helpful. The hotel smells like marijuana, the bed sheets were not clean, the floor in my room was sinking. For the price, I guess I can’t complain.
The receptionist was friendly, funny and helpful. The hotel smells like marijuana, the bed sheets were not clean, the floor in my room was sinking. For the price, I guess I can’t complain.
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AI-generated summary based on recent guest reviews
Rooms
Rooms vary: some are quiet and comfortable, while others are dated or worn, with complaints about hard mattresses, limited seating, and tired furniture. Noise from neighboring rooms or the nearby tollway affects some stays; a few note smaller layouts and accessibility gaps.
Related guest reviews
8
michael
21 May 2025
·
Stayed 7 nights
Very convenient for the location. A little out dated but stayed here previously. Very friendly and helpful staff
Very convenient for the location. A little out dated but stayed here previously. Very friendly and helpful staff
4
Karin
17 Jun 2025
·
Stayed 2 nights
I came from Louisville Kentucky for a weekend family bridal shower. I was informed upon arrival I’d have to pay an additional $72 fee for my dog plus $25 for “incidentals” which I would be refunded. I’m still waiting for my refund. The weekend manager was unfriendly and not helpful. The property was not very clean, there was hair on the floor in my bathroom. The overall cleanliness of the property was poor. It was difficult to sleep because the tollway is right next to the property and there were cars and motorcycles zooming up and down it until the early hours. The property doesn’t have an ice machine and although there was a full size refrigerator in the room I didn’t think to check it for ice which I needed for my cooler for my trip back home. The weekend manager just curtly informed me there was no ice machine in the building. I ended up going and purchasing a bag of ice. I will never stay at this property again and I travel to Chicago frequently as I have family and friends in the area. Very bad experience!
I came from Louisville Kentucky for a weekend family bridal shower. I was informed upon arrival I’d have to pay an additional $72 fee for my dog plus $25 for “incidentals” which I would be refunded. I’m still waiting for my refund. The weekend manager was unfriendly and not helpful. The property was not very clean, there was hair on the floor in my bathroom. The overall cleanliness of the property was poor. It was difficult to sleep because the tollway is right next to the property and there were cars and motorcycles zooming up and down it until the early hours. The property doesn’t have an ice machine and although there was a full size refrigerator in the room I didn’t think to check it for ice which I needed for my cooler for my trip back home. The weekend manager just curtly informed me there was no ice machine in the building. I ended up going and purchasing a bag of ice. I will never stay at this property again and I travel to Chicago frequently as I have family and friends in the area. Very bad experience!
6
Kurt
25 Nov 2024
·
Stayed 2 nights
Seemed a little worn down
Seemed a little worn down
2
Terri
7 Jul 2025
·
Stayed 3 nights
The room was terrible. The couch was all busted up. I reserved an accessible room but it wasn’t very accessible.
The room was terrible. The couch was all busted up. I reserved an accessible room but it wasn’t very accessible.
8
Joseph
22 Jun 2025
·
Stayed 2 nights
Comfortable, clean room for a reasonable price with helpful staff and easy access to good restaurants and highways. The only issue was some of the other guests; the room above us sounded like they were throwing furniture in the middle of the night.
Comfortable, clean room for a reasonable price with helpful staff and easy access to good restaurants and highways. The only issue was some of the other guests; the room above us sounded like they were throwing furniture in the middle of the night.
6
Antonio Tony
12 Oct 2025
·
Stayed 2 nights
Bathroom floor sinking; I think the subfloor has rotted away. The shower should be a hand held unit versus single spray head. Finally, the mattress needs to be replaced, it’s just subpar with respect to comfort.
Bathroom floor sinking; I think the subfloor has rotted away. The shower should be a hand held unit versus single spray head. Finally, the mattress needs to be replaced, it’s just subpar with respect to comfort.
8
Erik
15 May 2025
·
Stayed 2 nights
Very nice facility. Very friendly staff. Everything went very well...with one exception: a man in an adjoining room was screaming, swearing, and seemed to be tossing furniture --for 2 nights in a row AND at ungodly a.m. hours....
Very nice facility. Very friendly staff. Everything went very well...with one exception: a man in an adjoining room was screaming, swearing, and seemed to be tossing furniture --for 2 nights in a row AND at ungodly a.m. hours....
2
julie
24 Mar 2025
·
Stayed 3 nights
The room was cold when i arrived. The bed was so hard and uncomfortable. The toilet was real low so hard to get up for an older person. And worst of all the shower NEVER got hot ! Lukewarm at best. What place doesn't have hot water!
The room was cold when i arrived. The bed was so hard and uncomfortable. The toilet was real low so hard to get up for an older person. And worst of all the shower NEVER got hot ! Lukewarm at best. What place doesn't have hot water!
10
Stewart
28 May 2023
·
Stayed 2 nights
Typical extended stay type hotel. Full kitchenette, comfortable bed. The rooms here are a little smaller than competing hotels. Very attentive staff.
Typical extended stay type hotel. Full kitchenette, comfortable bed. The rooms here are a little smaller than competing hotels. Very attentive staff.
4
Benjamin
29 Dec 2025
·
Stayed 3 nights
The room I was given was directly next to the hotels laundry unit. Constant banging and noise from the that and workers. Coupled with noisy occupants in surrounding rooms made the stay less than enjoyable. I ended up leaving a day early as a result.
The room I was given was directly next to the hotels laundry unit. Constant banging and noise from the that and workers. Coupled with noisy occupants in surrounding rooms made the stay less than enjoyable. I ended up leaving a day early as a result.
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AI-generated summary based on recent guest reviews
Service
Staff are often described as friendly and helpful, with specific praise for management. However, service can be unreliable, with reports of closed or unresponsive front desk, housekeeping lapses, and billing or refund issues.
Related guest reviews
6
Ebunoluwa
20 Aug 2024
·
Stayed 10 nights
No house keeping for 9 days even after making requests
No house keeping for 9 days even after making requests
10
Karen
18 Dec 2022
·
Stayed 1 night
It was fantastic. I had a lovely stay. The rooms were so comfy and clean with all the amenities. The cleaning was always so kind a genuinely nice….and did a fantastic job cleaning the rooms. And the hotel front desks folks were THE BEST. Truly kind hearted people who treated you with the very best manners.
It was fantastic. I had a lovely stay. The rooms were so comfy and clean with all the amenities. The cleaning was always so kind a genuinely nice….and did a fantastic job cleaning the rooms. And the hotel front desks folks were THE BEST. Truly kind hearted people who treated you with the very best manners.
10
Luke
10 Jul 2025
·
Stayed 3 nights
Very nice staff and excellent service
Very nice staff and excellent service
10
Aisha
21 Oct 2024
·
Stayed 3 nights
Ashley Lawrence who is the manager at this property handled a situation we had so swiftly and professionally. She was kind and courteous but best of all a great manager. I am looking forward to staying here again during Thanksgiving break! Thank you Ashley for your impeccable hospitality.
Ashley Lawrence who is the manager at this property handled a situation we had so swiftly and professionally. She was kind and courteous but best of all a great manager. I am looking forward to staying here again during Thanksgiving break! Thank you Ashley for your impeccable hospitality.
4
Kelly
22 Apr 2024
·
Stayed 4 nights
First, we booked through Hotels.com. we get there and despite showing them the confirmation, they claimed they had no reservation. So i had to book while we were standing there. But the cost per night was actually cheaper than the Hotels.com price. We then get to the room, there was no toilet paper and the fridge made this horrible noise. I sleep with ear plugs and my boyfriend can sleep through anything so we didnt request to change rooms. The hallway smelled horrible and the bed sunk towards the middle so we slept pretty much on top of each other. Overall i would not stay here again even if we were in a rush like we were this last weekend due to a death in my family. Thank gosh we were barely at the hotel.
First, we booked through Hotels.com. we get there and despite showing them the confirmation, they claimed they had no reservation. So i had to book while we were standing there. But the cost per night was actually cheaper than the Hotels.com price. We then get to the room, there was no toilet paper and the fridge made this horrible noise. I sleep with ear plugs and my boyfriend can sleep through anything so we didnt request to change rooms. The hallway smelled horrible and the bed sunk towards the middle so we slept pretty much on top of each other. Overall i would not stay here again even if we were in a rush like we were this last weekend due to a death in my family. Thank gosh we were barely at the hotel.
10
Gerald
18 Feb 2024
·
Stayed 1 night
The stay was outstanding! However, afterwards, I was assessed an extra $252.50 by mistake. When I talked with the manager, Ashley, on the phone, she acknowledged that they had made a mistake and she would get the money back to me. This caused my bank account to be shorted and now I have bounced checks.
The stay was outstanding! However, afterwards, I was assessed an extra $252.50 by mistake. When I talked with the manager, Ashley, on the phone, she acknowledged that they had made a mistake and she would get the money back to me. This caused my bank account to be shorted and now I have bounced checks.
2
Curtaveon
12 Sept 2025
·
Stayed 1 night
I arrived to check in at 10:15 pm and found the reception desk closed and locked up. When I called the house phone, the on duty staff said that they couldn’t check me in after 10 pm. Nowhere in my emails from you or the hotel indicated a 10 pm close of the front desk.
I arrived to check in at 10:15 pm and found the reception desk closed and locked up. When I called the house phone, the on duty staff said that they couldn’t check me in after 10 pm. Nowhere in my emails from you or the hotel indicated a 10 pm close of the front desk.
2
Vitaly
13 Nov 2023
·
This place was horrible, with no customer service and no one at the front desk. I arrived in the early morning of November 4 and knocked for 40 minutes before someone appeared; the front desk guy was just sleeping. I later found out that my booking was cancelled because I had arrived on the morning of November 4, even though I intentionally booked it from November 3 to avoid waiting for the 3 pm check-in time on November 4. However, they cancelled my booking since I didn't arrive on November 3. When I inquired how it was possible to get a room if my flight landed at 5 am and the check-in time was at 3 pm, and I couldn't start booking a day earlier, he said he didn't know and that nobody could help because management would be there on Monday. Then he said he had to go home, left, and there was no one at the front desk. When I reached out to Expedia, they tried to call the front desk, but there was no one, so I had to find another place to stay. This place still doesn't want to give a refund for the cancellation made on their end. They could not care less about their customers; avoid this place by all means. This level of disregard for customer welfare is unacceptable, and I am exploring legal options for redress, including filing a formal complaint with consumer protection agencies and seeking legal counsel for potential breach of contract.
This place was horrible, with no customer service and no one at the front desk. I arrived in the early morning of November 4 and knocked for 40 minutes before someone appeared; the front desk guy was just sleeping. I later found out that my booking was cancelled because I had arrived on the morning of November 4, even though I intentionally booked it from November 3 to avoid waiting for the 3 pm check-in time on November 4. However, they cancelled my booking since I didn't arrive on November 3. When I inquired how it was possible to get a room if my flight landed at 5 am and the check-in time was at 3 pm, and I couldn't start booking a day earlier, he said he didn't know and that nobody could help because management would be there on Monday. Then he said he had to go home, left, and there was no one at the front desk. When I reached out to Expedia, they tried to call the front desk, but there was no one, so I had to find another place to stay. This place still doesn't want to give a refund for the cancellation made on their end. They could not care less about their customers; avoid this place by all means. This level of disregard for customer welfare is unacceptable, and I am exploring legal options for redress, including filing a formal complaint with consumer protection agencies and seeking legal counsel for potential breach of contract.
8
Gerald
2 Jan 2023
·
Stayed 1 night
The stay was fine but the desk clerk was very nasty. She seems to be new but she needs to learn how to speak to people. I feel that she's in the wrong job.
The stay was fine but the desk clerk was very nasty. She seems to be new but she needs to learn how to speak to people. I feel that she's in the wrong job.
10
Gage
6 Sept 2024
·
Stayed 2 nights
I have stayed here on and off for a few months now and have never really had a bad experience at all. The rooms are always clean when you check-in, they are all stocked up with everything you need to cook in the kitchen etc. But the STAFF here is the real winner. The manager, Ashley, is incredible and always helps and sorts you out whenever you need it. That really goes for all the staff here though. Just great people who are extremely respectful and will always help you no matter the situation. If you are thinking of staying somehwere local, this is the place for you. I come here even if it is sometimes $10-15 more expensive. Usually that isnt the case but I'd rather pay a bit extra and stay at a good hotel w even better people than a great hotel w rude and horrible staff. And I've been staying in hotels for months now... there is a reason I keep coming back obviously.
I have stayed here on and off for a few months now and have never really had a bad experience at all. The rooms are always clean when you check-in, they are all stocked up with everything you need to cook in the kitchen etc. But the STAFF here is the real winner. The manager, Ashley, is incredible and always helps and sorts you out whenever you need it. That really goes for all the staff here though. Just great people who are extremely respectful and will always help you no matter the situation. If you are thinking of staying somehwere local, this is the place for you. I come here even if it is sometimes $10-15 more expensive. Usually that isnt the case but I'd rather pay a bit extra and stay at a good hotel w even better people than a great hotel w rude and horrible staff. And I've been staying in hotels for months now... there is a reason I keep coming back obviously.
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AI-generated summary based on recent guest reviews
Location
Convenient by car with quick access to highways and restaurants; some mention limited walkability. Highway noise is noted by a few guests.
Related guest reviews
4
Karin
17 Jun 2025
·
Stayed 2 nights
I came from Louisville Kentucky for a weekend family bridal shower. I was informed upon arrival I’d have to pay an additional $72 fee for my dog plus $25 for “incidentals” which I would be refunded. I’m still waiting for my refund. The weekend manager was unfriendly and not helpful. The property was not very clean, there was hair on the floor in my bathroom. The overall cleanliness of the property was poor. It was difficult to sleep because the tollway is right next to the property and there were cars and motorcycles zooming up and down it until the early hours. The property doesn’t have an ice machine and although there was a full size refrigerator in the room I didn’t think to check it for ice which I needed for my cooler for my trip back home. The weekend manager just curtly informed me there was no ice machine in the building. I ended up going and purchasing a bag of ice. I will never stay at this property again and I travel to Chicago frequently as I have family and friends in the area. Very bad experience!
I came from Louisville Kentucky for a weekend family bridal shower. I was informed upon arrival I’d have to pay an additional $72 fee for my dog plus $25 for “incidentals” which I would be refunded. I’m still waiting for my refund. The weekend manager was unfriendly and not helpful. The property was not very clean, there was hair on the floor in my bathroom. The overall cleanliness of the property was poor. It was difficult to sleep because the tollway is right next to the property and there were cars and motorcycles zooming up and down it until the early hours. The property doesn’t have an ice machine and although there was a full size refrigerator in the room I didn’t think to check it for ice which I needed for my cooler for my trip back home. The weekend manager just curtly informed me there was no ice machine in the building. I ended up going and purchasing a bag of ice. I will never stay at this property again and I travel to Chicago frequently as I have family and friends in the area. Very bad experience!
10
Jeremy
22 Mar 2025
·
Stayed 5 nights
I was there on business, stayed five night's the room was clean you have dishes and utensils in the room. The place is right off the highway very convenient. Would definitely stay here again.
I was there on business, stayed five night's the room was clean you have dishes and utensils in the room. The place is right off the highway very convenient. Would definitely stay here again.
10
Catherine
28 Jun 2023
·
Stayed 3 nights
Located in an office park in a very safe area, friendly staff, locked key card entry after 10 pm, fitness center and close to area amenities. Clean stocked kitchenette and great value!
Located in an office park in a very safe area, friendly staff, locked key card entry after 10 pm, fitness center and close to area amenities. Clean stocked kitchenette and great value!
8
Paul
6 Jun 2025
·
Stayed 4 nights
Reasonably priced room/suit with a kitchenette suitable for a longer stay if you didn't want to eat out every night. Nothing walkable nearby. Appeared to be housing some long term guests but I was not bothered by that or any of those "residents". If you are on a budget such as I was, I was able to get some breakfast cereal and milk plus other things to have breakfast when I wanted without having to go out. There is no breakfast offered.
Reasonably priced room/suit with a kitchenette suitable for a longer stay if you didn't want to eat out every night. Nothing walkable nearby. Appeared to be housing some long term guests but I was not bothered by that or any of those "residents". If you are on a budget such as I was, I was able to get some breakfast cereal and milk plus other things to have breakfast when I wanted without having to go out. There is no breakfast offered.
10
Jeanean
11 Mar 2023
·
Stayed 1 night
Close to my venue. Close to restaurants. Easy to get to.
Close to my venue. Close to restaurants. Easy to get to.
10
Natasha
3 May 2025
·
Stayed 3 nights
Convenient location to express way, movie theatres, grocery stores, and restaurants
Convenient location to express way, movie theatres, grocery stores, and restaurants
10
Michael
16 Dec 2024
·
Stayed 16 nights
Very convenient
Very convenient
8
Joseph
22 Jun 2025
·
Stayed 2 nights
Comfortable, clean room for a reasonable price with helpful staff and easy access to good restaurants and highways. The only issue was some of the other guests; the room above us sounded like they were throwing furniture in the middle of the night.
Comfortable, clean room for a reasonable price with helpful staff and easy access to good restaurants and highways. The only issue was some of the other guests; the room above us sounded like they were throwing furniture in the middle of the night.
8
Catherine
14 Aug 2024
·
Stayed 4 nights
Easy to find. Desk staff are very cordial.
Easy to find. Desk staff are very cordial.
8
Rebecca
9 Jun 2024
·
Stayed 1 night
The property was close to our event and the price was great .
The property was close to our event and the price was great .
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AI-generated summary based on recent guest reviews
Dining
Several guests reported there is no breakfast despite expectations from listings. Coffee is available and nearby restaurants are convenient.
Related guest reviews
10
Catherine
28 Jun 2023
·
Stayed 3 nights
Located in an office park in a very safe area, friendly staff, locked key card entry after 10 pm, fitness center and close to area amenities. Clean stocked kitchenette and great value!
Located in an office park in a very safe area, friendly staff, locked key card entry after 10 pm, fitness center and close to area amenities. Clean stocked kitchenette and great value!
8
Paul
6 Jun 2025
·
Stayed 4 nights
Reasonably priced room/suit with a kitchenette suitable for a longer stay if you didn't want to eat out every night. Nothing walkable nearby. Appeared to be housing some long term guests but I was not bothered by that or any of those "residents". If you are on a budget such as I was, I was able to get some breakfast cereal and milk plus other things to have breakfast when I wanted without having to go out. There is no breakfast offered.
Reasonably priced room/suit with a kitchenette suitable for a longer stay if you didn't want to eat out every night. Nothing walkable nearby. Appeared to be housing some long term guests but I was not bothered by that or any of those "residents". If you are on a budget such as I was, I was able to get some breakfast cereal and milk plus other things to have breakfast when I wanted without having to go out. There is no breakfast offered.
10
Natasha
3 May 2025
·
Stayed 3 nights
Convenient location to express way, movie theatres, grocery stores, and restaurants
Convenient location to express way, movie theatres, grocery stores, and restaurants
8
Andrew
25 Jul 2025
·
Stayed 2 nights
Not my first time staying here, definitely not my last. A very nice place, clean and affordable. The complimentary coffee in the morning is nice gesture.
Not my first time staying here, definitely not my last. A very nice place, clean and affordable. The complimentary coffee in the morning is nice gesture.
10
Michael
16 Dec 2024
·
Stayed 16 nights
Very convenient
Very convenient
8
Joseph
22 Jun 2025
·
Stayed 2 nights
Comfortable, clean room for a reasonable price with helpful staff and easy access to good restaurants and highways. The only issue was some of the other guests; the room above us sounded like they were throwing furniture in the middle of the night.
Comfortable, clean room for a reasonable price with helpful staff and easy access to good restaurants and highways. The only issue was some of the other guests; the room above us sounded like they were throwing furniture in the middle of the night.
6
Sara
7 Feb 2023
·
Stayed 2 nights
The entire hotel, especially the lobby smelled strongly of marijuana. There weren't any soaps provided in the room and the water pressure in the shower was awful, to the point that I couldn't wash my hair. The best wasn't very comfortable, but the pillows were good. I appreciated coffee and a coffee maker being provided in the room.
The entire hotel, especially the lobby smelled strongly of marijuana. There weren't any soaps provided in the room and the water pressure in the shower was awful, to the point that I couldn't wash my hair. The best wasn't very comfortable, but the pillows were good. I appreciated coffee and a coffee maker being provided in the room.
10
April
21 Jul 2025
·
Stayed 2 nights
It was good quiet and clean the only this on the website has on there says they give breakfast when we got there no breakfast. They should take that off there website if they don’t offer it . Other then that good there
It was good quiet and clean the only this on the website has on there says they give breakfast when we got there no breakfast. They should take that off there website if they don’t offer it . Other then that good there
8
Chenoa
22 Oct 2023
·
Stayed 1 night
Clean , I liked the location . Lots of restaurants
Clean , I liked the location . Lots of restaurants
8
Rebecca
9 Jun 2024
·
Stayed 1 night
The property was close to our event and the price was great .
The property was close to our event and the price was great .
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AI-generated summary based on recent guest reviews
10
charlene
4 weeks ago
·
Stayed 1 night
Room was clean, comfortable and spacious
Room was clean, comfortable and spacious
10
Porsha
last month
·
Stayed 4 nights
The refrigerator didn’t work but a very good place to stay !!
The refrigerator didn’t work but a very good place to stay !!
8
Tasnim
23 Jul 2026
·
Stayed 14 nights
Need to complete the maintenance before allocating rooms, three times the ac repair people came & left dirt & housekeeping doesn't clean it immediately
Need to complete the maintenance before allocating rooms, three times the ac repair people came & left dirt & housekeeping doesn't clean it immediately
10
Helen
5 Jul 2026
·
Stayed 6 nights
Property upgrade is well underway and it is now worthy of a great review. Staff are proud of their workplace. My room was newly renovated clean and very comfortable. Would definitely stay here again.
Property upgrade is well underway and it is now worthy of a great review. Staff are proud of their workplace. My room was newly renovated clean and very comfortable. Would definitely stay here again.
6
John
29 Jun 2026
·
Stayed 1 night
The hotel looks nice after an apparent remodelling, but the room had a full size bed rather than a queen. I mentioned this while checking out, and five or six staff members at the front desk all claimed they had no full beds, which was clearly untrue. More significantly, the mattress was very springy and flattened in the center and should be replaced. They also had it located against a wall, which I've never seen in a hotel room before. The bed should be centered on the wall with the end table by the wall, which should have occurred to them during the remodel so the headboard could be changed or the light fixture relocated higher.
The hotel looks nice after an apparent remodelling, but the room had a full size bed rather than a queen. I mentioned this while checking out, and five or six staff members at the front desk all claimed they had no full beds, which was clearly untrue. More significantly, the mattress was very springy and flattened in the center and should be replaced. They also had it located against a wall, which I've never seen in a hotel room before. The bed should be centered on the wall with the end table by the wall, which should have occurred to them during the remodel so the headboard could be changed or the light fixture relocated higher.
FAQs about MainStay Suites Chicago Hoffman Estates
Is parking available at the property?
Yes, free self-parking is available on-site. Limited parking is provided.
Does the property allow pets?
Yes, pets are allowed in specific rooms only, with a maximum fee of USD 10 per pet, per night, plus a one-time cleaning fee of USD 50. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including accessible parking and public areas.
What is the location of the property in relation to key landmarks?
The hotel is located in Hoffman Estates, 4 minutes from Arboretum of South Barrington and 6 minutes from Schaumburg Medieval Times. It is approximately 4.1 miles from NOW Arena and 5.6 miles from Harper College.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: NO DATA
- 2026-09-16: 76.42157632644653USD
- 2026-09-17: 76.53372102401732USD
- 2026-09-18: 155.42468133865356USD
- 2026-09-19: 144.5443129941559USD
- 2026-09-20: 137.23533954666138USD
- 2026-09-21: 114.63858790420532USD
- 2026-09-22: 113.39252299415588USD
- 2026-09-23: 115.98019587135315USD
- 2026-09-24: 115.21376520629883USD
- 2026-09-25: 179.81032576126097USD
- 2026-09-26: 175.69609419158934USD
- 2026-09-27: 115.21376520629883USD
- 2026-09-28: 77.84298836174011USD
- 2026-09-29: 77.85735415031432USD
- 2026-09-30: 77.83501323646546USD
- 2026-10-01: 77.84298836174011USD
- 2026-10-02: 130.35344021942137USD
- 2026-10-03: 130.27445478996276USD
- 2026-10-04: 95.3488636782074USD
- 2026-10-05: 95.3488636782074USD
- 2026-10-06: 95.26510725769043USD
- 2026-10-07: 95.3488636782074USD
- 2026-10-08: 95.3488636782074USD
- 2026-10-09: 130.35344021942137USD
- 2026-10-10: 129.02880360054016USD
- 2026-10-11: 94.3723245526886USD
- 2026-10-12: 94.37950744697571USD
- 2026-10-13: 101.7417540270996USD
- 2026-10-14: 101.7417540270996USD
- 2026-10-15: 101.7417540270996USD
- 2026-10-16: 138.9041213065338USD
- 2026-10-17: 139.0704458010864USD
- 2026-10-18: 101.7417540270996USD
- 2026-10-19: 101.7417540270996USD
- 2026-10-20: 101.7417540270996USD
- 2026-10-21: 101.7417540270996USD
- 2026-10-22: 101.7417540270996USD
- 2026-10-23: 136.0154974822998USD
- 2026-10-24: 130.35817600021363USD
- 2026-10-25: 95.33450669219971USD
- 2026-10-26: 101.7417540270996USD
- 2026-10-27: 95.35477900291443USD
- 2026-10-28: 101.7417540270996USD
- 2026-10-29: 101.7417540270996USD
- 2026-10-30: 122.57607340438842USD
- 2026-10-31: 83.07739933753967USD
- 2026-11-01: 64.98263672161102USD
- 2026-11-02: 69.11721982509613USD
- 2026-11-03: 73.72903407291412USD
- 2026-11-04: 73.72903407291412USD
- 2026-11-05: 73.72903407291412USD
- 2026-11-06: 83.07739933753967USD
- 2026-11-07: 83.07739933753967USD
- 2026-11-08: 73.72903407291412USD
- 2026-11-09: 74.94445284759522USD
- 2026-11-10: 73.72903407291412USD
- 2026-11-11: 73.72903407291412USD
- 2026-11-12: 73.72903407291412USD
- 2026-11-13: 77.86307581855773USD
- 2026-11-14: 77.86307581855773USD
- 2026-11-15: 73.72903407291412USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, and window guards
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- A car is recommended for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
- Pet fee: USD 10 per pet, per night (maximum USD 150 per stay) plus USD 50.00 one-time cleaning fee
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Golf course (nearby)
Picnic area/Tables
Designated smoking area
Vending machines
General
Non-smoking rooms
Picnic area/Tables
Vending machines
Family room
Wheelchair Accessible (Limited)
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Activities
Golf course (nearby)
Outdoor Furniture
Fitness Center (nearby)
Services
Designated smoking area
Self laundry
24-Hour Front Desk
Internet
Free wi-fi