Name: Country Inn & Suites by Radisson, Chicago-Hoffman
Address: 2280 Barrington Road, Hoffman Estates, Illinois, United States of America, Hoffman Estates, Illinois, US
Price range: $92–$196 per night
Rating: 7.55

What guests think

Reviews of Country Inn & Suites by Radisson, Chicago-Hoffman describe a budget-friendly stay with convenient highway access and generally decent hot breakfast, but recurring complaints about cleanliness, wear, and unreliable facilities such as elevators and ice or vending machines.

Staff feedback is mixed, with many praising friendly, helpful front-desk teams while others report rude or indifferent interactions and slow resolution of issues. Rooms are dated with small or awkward bathrooms and occasional AC or TV problems, though several guests still found beds comfortable and the property quiet. Common areas and exterior grounds often feel worn or unkempt, and amenities like the bar or fire pit are not consistently available. Expect an affordable, convenient base with trade-offs in upkeep and reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool is appreciated, but elevators are frequently shaky or out of service and some amenities (ice/vending machines, bar, fire pit) were unavailable or broken. Exterior/patio areas and grounds often need better upkeep.

Related guest reviews

8

Herbert

Sep 15, 2024

·

Stayed 2 nights

Patio area needs some attention and replacement of a few chairs. Bar was not open or in service. Had an issue and the manager tended to my problems the next day.

10

Melissa

Aug 15, 2024

·

Stayed 1 night

The stay was nice, clean, and breakfast was really good! Only downfall was the outdoor fire-pit was not working… which was my determining factor when choosing this hotel.

6

Caroline

Jun 28, 2025

·

Stayed 4 nights

The front desk staff were efficient and helpful. The pool was nice - clean, good temp. First floor common areas were clean. Breakfast was decent- eggs, sausage, potatoes, make-your-own waffles, yogurt, cereal, toast, bagels, muffins, juice, tea, coffee. It looks like most areas were recently painted. Rooms are quiet - we did not hear neighbors at all. The hallway floors could have been cleaner. We informed the front desk of pretzels scattered on the floor of the hall and they didn't quite get cleaned up. We requested fresh towels and trash removal. We got clean towels, but the used ones weren't picked up and they didn't take the trash. There weren't always pool towels available. The outside needs attention - overgrown shrubs and bushes and lots of weeds. Also, we got stuck in the elevator for about 10 minutes.

10

Mickey

Mar 3, 2025

·

Stayed 2 nights

The elevator shook & made rattling sounds every time we took it to our room on 3rd floor. It felt as though something was loose and didn't feel safe.

8

DENNIS

Mar 3, 2025

·

Stayed 1 night

One elevator down, other elevator shaky

6

Tessa

Aug 4, 2025

·

Stayed 3 nights

The hotel served its purpose of having a place to sleep. The room air conditioning didn’t get very cold and smelled musty. The ice machines in the building wasn’t working, which wasn’t a big deal but we had to go buy some ice. The bathroom….. the tub and toilet were in one room. You couldn’t get in there if someone was on the toilet (I know not a big deal for most but when you’ve got kids who are still young and need help in the potty area if they happen to shut the door then they had to get up so I could get in) the finish on the bathtub was coming off and the grout was molded. It was a quiet hotel, the pool was nice, staff was friendly but not overly. I tried joking with them and one acted like I was bothering them by extending my stay at the desk vs just going to my room. Overall if you’re looking for a place to put your head and leave this is it. If you’re looking for more I’d look elsewhere.

4

Mary Jo

May 31, 2025

·

Stayed 1 night

This property felt safe & secure. Parking was free & easy. The outside & patio was unkept, full of weeds & garbage. The carpet was dirty. My room had an unpleasant odor. The bathroom was clean but had lots of patched wall areas & dirt in the corners. Good location, bed was great, free coffee & very quite!

6

Jean

Apr 16, 2024

·

Stayed 1 night

The vending machines were not in operation, they didn’t think to let us know when we checked in… we had to purchase warm bottles of water for 2.50 a bottle

4

Cheyenne

Oct 13, 2024

·

Stayed 2 nights

For the price, it works. The elevator hasn’t been inspected this year according to the sheet inside of it and for good reason because it shakes intensely. 😂 the elevator was visually dirty. The room smelled bad and the air conditioner didn’t smell much better. Smelled old and dirty. The tub was extremely slick due to no coating on the bottom that had been rubbed off. The toilet didn’t flush most times. We left the fan on the AC running when we left to try to keep the air moving to not let the smell settle, but when we came back someone had been in our room because it was turned off. No housekeeping because they only come on every 3rd day of your stay and this was our 1st so not sure who it was, but they could’ve at least replaced the towels we used to cover their tracks. Lol The front desk person was efficient at his job. Not necessarily friendly but we appreciate an efficient person! The outdoor area of the hotel was really nice and it was in a very convenient area.

6

Debbie

Oct 2, 2025

·

Stayed 1 night

Staff was fine. Elevators were out of order for part of the stay.

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Cleanliness

Feedback is widely mixed: many guests found dirty carpets, odors, peeling tubs, mold, or pests (ants; a few bed bug reports), while others reported clean rooms. Housekeeping frequency and trash overflow in public areas were also mentioned.

Related guest reviews

4

Osvaldo

Aug 31, 2025

·

Stayed 1 night

Dirty entry ways carpets dirty in rooms bath tubs bad conditions paper not stocked carpets in room dirty bathrooms poor hygiene ac dirty

10

Hope

Aug 25, 2025

·

Stayed 1 night

Very clean got a great nights sleep

2

Carmelo

Sep 2, 2025

·

Stayed 2 nights

Our family's two-day retreat at this hotel was primarily regrettable. The offensive odor emanating in the elevator, coupled with visibly soiled carpeting. The following morning, our room revealed an unwelcome amount of small ants. The need for carpet cleaning were apparent. While the bathroom sink boasted a contemporary design the slow drain was pretty aggravating. The bathtub, however, bore a significant chip with unsightly black residue all over. The hotel's pool served as its crowning glory, and the breakfast offering was passable. The sausage links were disappointing, though the subsequent day's sausage patties redeemed the morning meal. Consistently watery eggs, but the self-serve waffle station was a delightful feature. The coffee was robust, and the communal seating area was pleasant, although we had to tidy our table after previous patrons. The bins were overflowing, attended by a lone employee who may also have been the cook. A request for additional blankets and pillows at the front desk was met with an unhelpful employee. This inability to accommodate us was deeply frustrating. The staff member in question could certainly benefit from customer service training. When inquiring about a late checkout, we were curtly informed it was not permitted, and furthermore, that we would be denied access to the pool and would have to leave the premisses immediately. I have never experienced this type of service from a radisson hotel.

4

Alissa

Jul 17, 2023

·

Stayed 3 nights

In the vestibule by door 7 there was dog poop on the floor in the rug and it was never cleaned up. Bathtub had been reglazed and was peeling. Overall, not very clean.

10

Monica

Jun 30, 2025

·

Stayed 2 nights

It was our 1st time in Chicago and we stay here it was good overall since we spend most of out time in downtown but service and cleanliness was on point highly recommended best customer service.

2

Bridget

Oct 12, 2025

·

Stayed 1 night

The hotel and my room were filthy. I would have cancelled but my room was non- refundable with hotels.com. I have never paid so much money to stay in such a dirty hotel. I am greatly disappointed in my visit. The person at the front desk did offer me a different room which was the least dirty of the three I saw. The bathroom had mold, the carpet was stained in many places, the room didn't look like it had been vacuumed properly, the furniture was so dirty I refused to sit in the chair in the room. The bathroom tile and floor never looked like it was ever cleaned. I literally checked the bed for bed bugs before I went to sleep.

2

Noa

Aug 23, 2025

·

Stayed 1 night

BED BUGS. DO NOT STAY HERE. Told them our room had bed bugs and they just moved us into another room. Don’t stay here.

2

Laura

Jul 29, 2025

·

Stayed 3 nights

It's unfortunate but we choose this hotel based on other reviews and the photos online! I now find it very hard to believe those reviews and pictures were even legit. The hotel is old, run down and filthy. Our room had a bad smell, the bathroom was so gross (filthy floor, hair on the side of the tub, stains/marks inside the tub, mold on the ceiling, and crud in the corners). I was afraid to touch anything and had to spray Lysol over all the surfaces. The TV only got 3 channels (no high def) which was after we discovered the room didn't come with a remote. We asked the front desk for one and they gave us the remote from the lobby TV! Patrick (front desk) we appreciate the concession you gave us. If it wasn't for that, I would have turned right around and walked out. It was a blessing in disguise that we had to cut our trip short and check out earlier than planned. Never again will I choose this brand of hotels!

6

Tramare

Oct 1, 2024

·

Stayed 1 night

Carpet was super dirty in room, sheets were stained in room

2

Reola

Sep 11, 2024

·

Stayed 1 night

Rooms Had Bed Bugs & Other Small Black Bugs. I was trying to sleep & was awake by severe itching on my foot as if something had bit me. Sure enough I looked under the blanket & there was bed bugs. Reported this to front desk & asked to be moved to another room. Front desk agent advised me to come down to get new room key. Immediately went down to pick up new key, only to have the guy refuse to move me. His reasoning was that I was checking out that that day. Therefore, all he could do is to give me clean sheets as if I was going to make up the bed & go to sleep in a room where I was bitten.

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Rooms

Rooms are dated with small bathrooms and very low toilets; some AC and TV issues occur. Several guests still described beds as comfortable and rooms quiet.

Related guest reviews

6

Jennifer

Jul 13, 2025

·

Stayed 2 nights

It’s old… the pictures show it nice and new and painted nice and clean. It is not. It’s older and when it’s older it doesn’t always feel clean. Like spots on the carpet and the elevator was so loud and clunky it was uncomfortable. There were stains on one of the comforters. It also says you have a microwave and fridge in every room. Ours did not, we had to call to get one brought to our room. That’s odd to me. And they only have cable, so we couldn’t watch anything online. The one night we were there it was storming and the cable was off and on for hours. And mind you, the tv was 36” maybe a 42”. I’m sorry but if I am paying that much I would prefer something a little nicer.

8

Tim

Aug 8, 2025

·

Stayed 2 nights

Not sure what the 1 star reviews are talking about. The hotel wasn't sexy and it was showing some age but the stay was perfectly fine for us. The room was solid and the breakfast was decent. Hot options plus no sugar Greek yogurt which is more then we get elsewhere. Overall I wouldn't hesitate to stay here again.

2

Rupa

Oct 6, 2025

·

Stayed 3 nights

This place is dingy! There's one elevator that takes forever to get from the first floor to the third. The room is small, the lights are bright neon as if you are in a hospital, the TV is small, the bathroom is small, the toilet leaks, the air conditioner makes a loud noise if turned on, the heat coils give off a burnt smell when the air conditioner is turned to a temperature higher than 75 degrees. The staff was friendly until I told them we would be checking out early to move into a better place; after that, it was pure hostility -- the manager tried to make me change my room key to one instead of three, as if I would forget to check out and want to stay there longer. The fitness room is so small that more than 2 people working out together would feel uncomfortable, and there's no such thing as housekeeping for extra blankets, etc.

6

Theresa

Jul 4, 2025

·

Stayed 6 nights

We have stayed 6 or 7 times but nothing has been done to it. Carpet in the room is real bad. Bathrooms are very unsafe, however the price went up.

6

Tessa

Aug 4, 2025

·

Stayed 3 nights

The hotel served its purpose of having a place to sleep. The room air conditioning didn’t get very cold and smelled musty. The ice machines in the building wasn’t working, which wasn’t a big deal but we had to go buy some ice. The bathroom….. the tub and toilet were in one room. You couldn’t get in there if someone was on the toilet (I know not a big deal for most but when you’ve got kids who are still young and need help in the potty area if they happen to shut the door then they had to get up so I could get in) the finish on the bathtub was coming off and the grout was molded. It was a quiet hotel, the pool was nice, staff was friendly but not overly. I tried joking with them and one acted like I was bothering them by extending my stay at the desk vs just going to my room. Overall if you’re looking for a place to put your head and leave this is it. If you’re looking for more I’d look elsewhere.

2

Tou

Apr 28, 2025

·

Stayed 1 night

The hotel was older, floors were very un-even with lots dips that can trip up and carpet was old. Low pressure with shower and slow toilet. The bathtub was attempted to be renew with paint which was peeling off. Definitely not worth paying for the night. The window thin, all highway noise was clearly audible.

8

Betsy

Jun 30, 2025

·

Stayed 1 night

Needs a reno

8

Michael

Jul 3, 2025

·

Stayed 1 night

Small tv

6

Ginger

May 13, 2025

·

Stayed 2 nights

My only dissatisfaction was the actual mattress and pillows extremely hard and uncomfortable and it was a king suite.

8

Mary

Jun 21, 2025

·

Stayed 1 night

Staff was great. the building could use a remodel. Bathroom was too small, the door was too close to the toilet

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Service

Service is mixed: many guests praised friendly, accommodating front-desk staff (often by name), but there are repeated reports of rudeness, unhelpful responses, and slow follow-up on problems.

Related guest reviews

2

Kara

Aug 4, 2025

·

Stayed 2 nights

Returned to the hotel at night and there were no parking spaces left. Went in to ask Patrick where to park. He was extremely rude and condescending. Told me there were parking spots (there weren’t) came out from behind the desk and followed me to the elevator, while yelling at me. I did not feel safe

2

TORRANCE

Jan 2, 2024

·

Stayed 1 night

It's a pretty good location and good facilities. However, the guy named “Patrick” at Prot is quite rude. This guy made me feel very bad at the end of the year in chicago.

10

Margaret

May 7, 2025

·

Stayed 5 nights

Great place to stay. Accommodations great. Patrick, was very accommodating, and welcoming

2

Doris

Jul 28, 2025

·

Stayed 3 nights

We did not have a great experience at all. Our first night we noticed that the toilets did not fully flush. We requested a plunger through room service and was told none existed in the hotel and someone would be at our room shortly to help. No one came that night so we inquired again in the morning. They were able to fix the issue but then it happened again. We ended up using the restroom in the hallway of the hotel. The next morning between 7 and 9 PM we requested room service twice. We came back to the hotel a little before 7 PM and noticed that our rooms had yet to be serviced. I inquired with who I was told was the manager Patrick that they’re always really busy and someone didn’t get around to it yet. He and the gentleman that briefly fixed our toilet went over their notes and seen that we in fact did request room service. I asked Patrick more about the toilet situation and he had an extremely rude attitude saying he has no idea what I’m talking about what toilet situation? I tried to explain while commenting on his customer service and was short and said he would switch rooms with us if that would make us feel better.The other guest in my room inquired about the restroom in the hallway and he immediately shut her down very rudely and said he doesn’t want to talk about a public restroom. I will post our full review as I cannot go over 1500 characters. Do not recommend this hotel whatsoever.

10

Judith

Dec 26, 2023

·

Stayed 1 night

The night clerk, Patrick, was incredible. I’ve never had anyone go to the lengths he did to make sure I was comfortable and safe. The morning clerk ( I did not get his name) was equally friendly and again was so invested in making my stay was top notch even though I was leaving. Superior staff!

10

Mario

Sep 2, 2024

·

Stayed 2 nights

Staff as always has been great! Patrick and Mousaf go above and beyond. Highly recommend a stay here.

8

Shalonda

Jan 12, 2025

·

Stayed 1 night

Front desk was excellent! Very friendly and informative.

10

John

Nov 9, 2024

·

Stayed 1 night

Check-in & out was quick and easy. Patrick was courteous and very helpful. Excellent service and nice, clean room and guest areas. A great value!

2

Jessica

Sep 3, 2025

·

Stayed 1 night

The man at the front desk yelled at me and harassed me, among other guests. I need to report this, and would appreciate a refund on charges he put on my card that was on file.

10

Bernadette

May 26, 2025

·

Stayed 1 night

After having a terrible experience at an unrelated hotel the night before, we were warmly welcomed by Patrick upon arrival. He was pleasant and quickly got us checked in and directed us to our room. The room was very clean, smelled fresh and was very quiet. We slept well in the comfortable bed. Breakfast was hot with a selection of waffles, eggs, sausage and potatoes. There was also a cold selection. The only minor negative about our stay was the low water pressure in the shower, however, this would not deter us from staying here in the future. Overall, our stay was great!

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Location

Convenient just off I-90 and near NOW Arena, restaurants, gas, and shops. Often described as quiet and a practical base for local events or driving to Chicago.

Related guest reviews

10

Charles

Jan 3, 2024

·

Stayed 3 nights

this is a nicely appointed and well maintained property. Staff was courteous and responsive. Bed was comfortable and the property was nice and quiet. Rates were reasonable for what you receive. The area has a ton of options for food and shopping. transportation is good - it's directly off the tollway. I would definitely come back when in the area.

8

michael

Jun 1, 2024

·

Stayed 3 nights

most convenient location

10

Tony

Feb 25, 2025

·

Stayed 2 nights

The property is located conveniently around everything and the area was nice and quiet!

10

Ruben

Aug 16, 2024

·

Stayed 6 nights

Great hotel at a good location, near to many shops and malls. A lot of nice restaurants in the area. And not far from O'Hare airport.

8

Phillip

Apr 13, 2024

·

Stayed 1 night

Hotel close to I-90 for trip to Chicago. Staff very kind and helpful.

8

Ruben

Aug 21, 2025

·

Stayed 6 nights

Nice and confortable place to stay. Nearby restaurants and stores. And overall very nice and friendly staff.

10

Theresa

Jul 15, 2023

·

Stayed 4 nights

Great stay visited family and friends. its a great location right off of hwy 90

6

Yuri

Jul 30, 2025

·

Stayed 4 nights

Location

8

Edgar Nohel

Jul 15, 2025

·

Stayed 6 nights

Good choice with good basic breakfast, enough to start the day. Convenient location near NOW Arena.

10

Enrique

Jun 1, 2024

·

Stayed 1 night

Great location

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Dining

Breakfast is generally considered good with hot items like eggs, sausage and waffles, but several guests found it basic, uneven in quality, or limited. On-site bar service was often unavailable.

Related guest reviews

8

Richard

Dec 23, 2024

·

Stayed 1 night

I shopped around for a hotel in Hoffman Estates, IL that had I great HOT breakfast - this was it. And the price was very reasonable.

2

syeda

Aug 6, 2025

·

Stayed 2 nights

Rude managers and staff members. Dirty bedding dirty floors and bathroom. My shower was clogged. Breakfast is nothing but generic orange juice and cereal. Not worth the money. Do not recommend

6

Syed

Aug 18, 2025

·

Stayed 2 nights

Not a clean facility. Elevators are filthy are not cleaned. Noisy rooms.can hear road traffic. Hot water in month of August took about 2 minutes. Hallway carpets are bad. Break fast complimentary is bad. Paid 150$ /night for this crap.

6

Rebecca

Aug 1, 2024

·

Stayed 1 night

My room was decent. Not the best. Not the worst. The tv was tiny in my room. The bathroom floor looked unmopped and had hair and dust in the corners. The shower floor was stained. The carpets were severely stained. The side entrance by the pool smelled like vomit. There was a lot of trash outside everywhere. The bed was clean and comfortable. The breakfast was ok. Instant eggs were not good but the sausage and tater tots were good. I called to ask a question and a man answered but a lady was yelling all the answers to my questions in the background until eventually getting on the phone herself and wouldn’t even listen to my question before interrupting me. Finally I just said ok thank you and figured it out myself. The interaction was extremely weird and unprofessional.

8

Kathy

Oct 18, 2025

·

Stayed 2 nights

Sausage patties were pretty gross. Eggs were very good. Would have been nice to have had a choice on meat or a different meat each day.

6

Erum

Nov 8, 2023

·

Stayed 1 night

Pathetic breakfast and no courtesy or help available for older guests who cannot transport luggage

10

Chris

Jan 23, 2025

·

Stayed 2 nights

Amazing hotel and service. Great breakfast too

8

Annette

Jul 29, 2024

·

Stayed 1 night

We had a lovely stay. Nice showers, clean beds. Kids enjoyed the pool. The coffee was good, breakfast enjoyable with nice variety. Not always real hot. I had a single king room - unfortunately it had a very sour smell. That was my main complaint.

10

Josue

May 28, 2025

·

Stayed 4 nights

Front desk very friendly and welcoming. Good breakfast.

8

Brian

Apr 19, 2025

·

Stayed 7 nights

Great breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$79
February	$76
March	$85
April	$90
May	$95
June	$116
July	$128
August	$102
September	$93
October	$92
November	$84
December	$78

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $187	17 $150	18 $183	19 $195
20 $109	21 $103	22 $115	23 $110	24 $138	25 $191	26 $196
27 $103	28 $95	29 $98	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $100	2 $113	3 $113
4 $101	5 $97	6 $103	7 $97	8 $102	9 $126	10 $113
11 $99	12 $93	13 $103	14 $106	15 $101	16 $133	17 $130
18 $98	19 $96	20 $101	21 $97	22 $96	23 $124	24 $127
25 $103	26 $93	27 $97	28 $92	29 $99	30 $110	31 $106

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Suite, 1 Bedroom

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Country Inn & Suites by Radisson, Chicago-Hoffman

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Prices for upcoming dates