Chicago Marriott Northwest

Property under construction. Restaurant closed. Website and Expedia did not state this. We specifically chose a hotel with an in house restaurant as our own house is undergoing construction and it’s below zero/winter…. Parking is rather far from building and it’s below zero conditions…..then they closed the front doors for lobby construction-again zero notification and your sent to a different entrance! Ridiculous when it’s below zero weather. At least provide signs in parking area or a valet service. Staff is nice but it’s all managements lack of care for customers. At least discount the room rate and put in the website under construction!!!!! Not wait until checking in. I didn’t even bother to find out if the pool was available…..figured that’s not working either. Housekeeping is also sub par.

Check in was easy. Room was clean, but the tub-shower was very slick, thought I was going to fall. Then there was the shuttle service. About 35 to 40 minutes late to leave, was headed to the wrong venue and by 11:10 never made it for the return trip. Another couple I talked to said they got tired of waiting and took an Uber back to the hotel.

We enjoyed the swimming pool, which was not too big, but big enough. Staff was very accommodating

Ice machine did not work on our floor, vending machines were empty, their “breakfast buffet”was very simply a hot continental breakfast that you typically get included in your stay at most hotels. And definitely not worth $15 per person. The room had a funky b.o. smell but other than that it was clean. Staff very friendly. Convenient location.

The hotel was under construction- which was not disclosed during booking, the pool and gym were closed as well.

under construction

The property is having renovations done and the pool not exercise room was available. Also access to the building was limited the front lobby was the only way in

After checking in we were told that we would have a room on the second floor, but there was no working elevator. We were unable to get to our room due to not having a working elevator, so we asked to cancel our room and to be refunded. They said no, but there was no communication about the broken elevator until after we checked in.. I don’t understand how this is ethical?

The entire hotel was under construction was not made aware that the amenities (pool,restaurant and gym) were closed. Traveled far for daughter’s birthday. Big disappointment.

Staff very pleasant and efficient. Hotel undergoing long overdue and very necessary remodeling. Didn’t use indoor pool, but it looked very nice.

Liked the location. The house keepers and their supervisor were very nice and responsive to meeting our needs. However, the rooms need good cleaning job. The house keepers need new vacuum cleaners to do a better job of cleaning the rooms. The vacuum cleaners they have are quite old and not effective at all. Also no microwaves in the rooms.

We got in late Friday night and went straight to bed. When we woke up we noticed the bedding hadn’t been changed from the previous guest and had what looked like blood on the pillow. They cleaned the room while we were out but put stained sheets on the bed. We slept on top of the blankets and used a blanket and pillows we had to travel to cover up. Sunday morning I just got out of the shower at 9:00 (checkout was at 12:00) and the housekeeper walked in on my naked. They proceeded to knock on the door (trying to clean the room I guess) 2 more times within the hour. Terrible experience and I will be writing a review!

Great room. Clean. Good condition. Great staff.

Facility was very clean and inviting. Room was spacious and clean.

Ice machine did not work on our floor, vending machines were empty, their “breakfast buffet”was very simply a hot continental breakfast that you typically get included in your stay at most hotels. And definitely not worth $15 per person. The room had a funky b.o. smell but other than that it was clean. Staff very friendly. Convenient location.

The room was newly renovated and very clean. Bed was very comfortable and the room was quite.

Clean rooms

When we checked in, they couldn’t find our reservation. Spent 20 minutes trying to contact Expedia who sent a different confirmation number. Marriott then checked “another system” and found our reservation. We had reserved two double beds but nothing was available. We had to settle for a king bed for 3 people. When we entered the room, there were hairs on the bathroom floor and the telephone in the room was disgusting.

Excellent location close to shops, very clean

Hotel itself was nice. Room itself was terrible. Sink would not drain. It was gross. Ice maker was broken. Had to go to different floor to get ice. I asked for room to be made every day. It wasn’t done.

This hotel is very dated, as in it probably has only been lightly touched since 1985. It’s dark and finishes are pretty bad. It’s also under construction on the 5th I was told, though I was on the 3rd floor and the construction noise sounded right next door.

The property is beautiful with all newly upgraded rooms. However, we actually left early due to how uncomfortable the beds were. I must say I have never had this experience in ANY hotel I’ve stayed at. The rooms have a single mattress on a platform base. I’m sure this was part of the problem. For reference we had 2 queen beds in our room, and they both felt similar to a stuffed cot.

I used to stay here years ago and it’s a beautiful hotel. Haven’t stayed in years and can’t believe how run down it is. The refrigerator was broken There were no usb ports for charging and no outlets on nightstands. The desk had some huge contraption built in to it for like a monitor hook up or computer hook up? Only had VGA ports. Peeling wall paper.

Older property that needs updating. Micro didn't work, tv stopped working twice. Clean just wearing out. Carpet, furniture. Good location for my work. Will not stay there again. Unless updated.

The room was lovely + and the streaming service option was great. While you could tell things were happening at the hotel, I never heard any noise at night in my room! Starbucks and the restaurant were great to have as options, too.

I enjoyed the hotel, however had a couple of snags throughout my stay. I purchased two rooms 6 months ago and upon arrival found that one room was on the first floor and another was on the 6th floor. The hotel is working on renovations and the upper levels are brand new, but the first level is run down. The room on the 6th floor was beautiful, but the Air Conditioning didn’t work and wouldn’t go below 74 degrees. I called the front desk that night and they stated that the following morning it would be addressed. The next day, I had been away for the majority of the day at a conference and was hoping the issue would be resolved by the time I got back. Upon return, I found that the room temperature remained the same and was unsure if anyone had been by to fix the AC unit/temperature controls. I called front desk again, and a very kind man came by and verified that the issue had been assessed but that they couldn’t repair the unit at that time because it required more than just a simple fix. The gentlemen figured out another room for me on the 7th floor and verified the AC unit ran smoothly before leaving. I was very appreciative of that. Staff was wonderful and very accommodating and they are what made our stay pleasant.

I enjoyed may stay; however, it was an inconvenience not having a microwave in my room.

Safes have been removed from rooms.

This is an updated property that has food and drink inside the building. It is also close to the highway and a strip mall that includes Target, Dunkin and more. Room is clean and comfortable. The problem is the rooms are loud. I could hear my neighbors all night. Every time they flushed the toilet, the tv shows they watched and their conversation! They weren’t being loud, walls are just not sound proof.

I like the hotel but the lighting is terrible. The hallways to the rooms are lit up like a hospital and the rooms aren’t much different. Hotels are supposed to be relaxing not make you feel like you’re being blinded.

The hotel was clean and located close to The now arena along with shops and some restaurants. The only downfall was that they overbooked and changed my reservation from a king bed with sleeper sofa to a room with two double beds. We were not as comfortable as we would’ve been in our original selection. The front desk simply told us that they overbooked and could do nothing about it. I wished they would’ve asked before changing the room Especially because I paid for my booking upfront. They did not offer a credit or a discount either. I think it would’ve been the polite thing to do.

Was told I would have room service of which I did not, front dest just not very accommodating at all. Very dissatisfied and stayed at many Marriott locations.

Room was excellent. Staff was friendly

Check in was easy. Room was clean, but the tub-shower was very slick, thought I was going to fall. Then there was the shuttle service. About 35 to 40 minutes late to leave, was headed to the wrong venue and by 11:10 never made it for the return trip. Another couple I talked to said they got tired of waiting and took an Uber back to the hotel.

Staff was rude Did not want to do their job

I stayed at this property for 3 nights and received no housekeeping services. When I attempted to rectify the situation I was told no manner was available consistently. I had to take out my own trash and dirty towels everyday. When I was only able to reach the manager by email I was offered an “unconditional apology”. I would not stay here again.

Very friendly staff and helpful

When we checked in, they couldn’t find our reservation. Spent 20 minutes trying to contact Expedia who sent a different confirmation number. Marriott then checked “another system” and found our reservation. We had reserved two double beds but nothing was available. We had to settle for a king bed for 3 people. When we entered the room, there were hairs on the bathroom floor and the telephone in the room was disgusting.

Beautiful hotel and wonderful service.

Friendly staff

Near the NOW Arena

Clean, quiet, great location

Good hotel. Relatively close to Now Arena if you're attending an event there. Price is competitive and reasonable.

Property very close to two shopping centers One a Target center and related type stores and the second shopping center is a higher end place for women’s clothes and restaurants. The restaurant in the Marriott hotel is also nice

Very clean, many restaurants near.

Close to a shopping center great stay!

Excellent location close to shops, very clean

The room was nice. Located close enough to walk to the now arena. My only complaint was that there was garbage laying around on the ground immediately outside the western side of the hotel.

This is an updated property that has food and drink inside the building. It is also close to the highway and a strip mall that includes Target, Dunkin and more. Room is clean and comfortable. The problem is the rooms are loud. I could hear my neighbors all night. Every time they flushed the toilet, the tv shows they watched and their conversation! They weren’t being loud, walls are just not sound proof.

Hotel seemed badly understaffed. In-room coffee/tea etc not restocked -- other people in my group found it unstocked from check-in. Breakfast sad -- no different than what you get free at lesser chsins, but $16.50. I couldn't even get breakfast tea! No option for food after 10 a.m. Advised to walk to Subway at 10:02 with very poor directions. Very disappointing for a Marriott. And for the price. Won't stay there again.

Disappointed in hours of dining room hours. Booked 2 rooms for my guest for our meetings also Star bucks only morning till 10 am

Open the retsaurant later.

Property very close to two shopping centers One a Target center and related type stores and the second shopping center is a higher end place for women’s clothes and restaurants. The restaurant in the Marriott hotel is also nice

Ice machine did not work on our floor, vending machines were empty, their “breakfast buffet”was very simply a hot continental breakfast that you typically get included in your stay at most hotels. And definitely not worth $15 per person. The room had a funky b.o. smell but other than that it was clean. Staff very friendly. Convenient location.

Everything was good but the Breakfast wasn’t good , if they can improve and fix the breakfast then it shall be good

They are updating their rooms. I would like for them to add their buffet breakfast as complementary since you are staying there. Right now, it's an extra charge

Stayed here for a wedding at The BRIX on the Fox. Hotel staff was very friendly and helpful. They offered a shuttle for us in the bridal party to and from the wedding which was a huge plus. Bathroom was a bit dirty and the coffee stand by the entrance was out of oatmilk, and did not offer teas, lemonades and blended beverages which is surprising for a Saturday morning. They should also have two people staffed there on weekends. I would still come back to this hotel!

The restaurant hours are very limited. No usb ports in the rooms. Front desk does not have cash and cannot make change. Otherwise, clean quiet hotel. Good for the price

Very nice place I enjoyed it and it has a nice bar and nice breakfast buffet