Name: Holiday Inn Express & Suites Chicago - Hoffman Estates by IHG
Address: 5235 Prairie Stone Parkway, Hoffman Estates, IL 60192 United States, Hoffman Estates, Illinois, United States of America, Hoffman Estates, Illinois, US
Price range: $104–$193 per night
Rating: 8.75

What guests think

At Holiday Inn Express & Suites Chicago - Hoffman Estates by IHG, guests often highlight very clean, modern rooms, friendly staff, a generally well stocked free breakfast, and a quiet, convenient location near I 90 and the NOW Arena.

Some guests reported noise from hallways or nearby rooms, occasional odors, and housekeeping or towel requests not completed. Several mentioned pool closures or cold water and noted a higher than expected pet fee. Overall, it suits road trippers and event visitors seeking solid essentials, with awareness of possible noise and pool limitations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern property with an indoor pool that several guests found small or uncomfortably cold, and it was occasionally closed for maintenance. Parking is easy, and the hotel is pet friendly, though the fee was often viewed as high.

Related guest reviews

6

Kurt

Dec 25, 2023

·

Stayed 1 night

To charge $75/dog is utterly ridiculous!!!!!!!!!!!

8

stephanie

Feb 2, 2025

·

Stayed 1 night

It was a good stay. Convenient location. Lots of restaurants and shopping near by. Walking distance to the Now Arena. The hotel is new. Every thing was very clean and well maintained. We mainly went to let the kids swim in the indoor pool. The pool was a bit cold, but had plenty of seating and pool towels were always filled. The pool is on on the smaller side, but just fine for our kids to shake off the midwinter blues. Love the coffee machine in the lobby! Access to 24/7 free fresh coffee is great! The rooms are pretty large, well designed with lots of storage and hooks for coats, etc. The free breakfast was fine. As expected for a hotel like that. The breakfast area was clean and well stocked.

8

Ronia

Jun 10, 2024

·

Stayed 4 nights

I really liked this property because it was clean and in a quiet area. The only downfall was that the hotel pool was under maintenance, so I didn’t have the opportunity to enjoy it during my stay. It would be great for the management team to inform customers when this occurs as we are paying to stay here at the end of the day. More knowledge to the staff when it comes to training them with what they need to do to assist customers when managers aren’t around. Other than that the area was nice and in a little mini shopping area!

10

Nick

Jan 2, 2025

·

Stayed 1 night

Great place to stay west of Chicago right off the interstate. Pool was very small and very extra chlorinated but otherwise place was great. Breakfast was really good for a hotel hot breakfast. Very clean and fully stocked breakfast area. Excellent experience!

6

Kelly

Feb 3, 2025

·

Stayed 1 night

This trip was a bit disappointing compared to years past. Pool was dirty & cold. Hot water on showers in room was non existent !

8

Krista

Dec 12, 2022

·

Stayed 2 nights

It was a clean room, easy parking. The pool was cold and no towels. Good breakfast variety and coffee.

8

Irena

Jun 13, 2024

·

Stayed 1 night

Nice clean room and comfy beds and we liked the bench and hooks for luggage. We were very disappointed the pool was closed for maintenance... the main reason we booked the hotel was for the pool for our son. We ended up going down the street to the health club where they let us get a day pass but cost $15 per person.

10

Nydia

May 24, 2025

·

Stayed 1 night

Easy parking a check in

10

Osvaldo

Apr 30, 2023

·

Stayed 4 nights

Excellent place. Best hotel I’ve stayed in Hoffman Estates. Loved everything except the pool water was tooo cold.

8

Anne

Feb 11, 2024

·

Stayed 2 nights

This property is well maintained and rooms seemed very clean. The only negative we experienced was the 75.00 pet fee. Our dog is crated at night while we sleep and never left in the room while we are gone. Just another fee to tack on

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Cleanliness

Cleanliness is frequently praised, with many calling rooms and common areas very clean. A minority reported issues such as odors, pet hair, or under cleaned bathrooms.

Related guest reviews

4

Kami

Jul 14, 2023

·

Stayed 1 night

The hotel was very nice, however, our room smelled terribly of cigarette smoke when we came home later that night and also the next morning. Had a maid come smell it and she couldn't believe we were not smoking. Told the front desk when we were checking out the next morning and they just said sorry, didn't take any money off or comp anything.

8

Leticia

Sep 15, 2024

·

Stayed 1 night

Bathroom wasn’t clean, hair on shower floor, a bit yellowish looking. Other than that, bed was comfy, ac worked great. There’s a cabelas in walking distance.

6

Tiffany

Aug 10, 2025

·

Stayed 2 nights

The room smelled very moldy. It was clean but the smell was very strong.

8

Jeff

Aug 25, 2024

·

Stayed 1 night

Overall, great property just off the interstate. Facilities are brand new. I took off 1 star due to the cleanliness of the bathroom and desk

10

Ravi

Sep 15, 2024

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Stayed 1 night

Huge rooms and clean property. Good buffet hot breakfast. Looks nee or newly renovated property. 10 mins from everything in Schaumburg/ Hoffman estates. Will definitely book again

6

William

Oct 13, 2024

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Stayed 4 nights

The hotel had an odd smell, especially in the elevators. The front desk staff was friendly, but had to be reminded multiple times for service. We had to try to get new towels, three days in a row.

10

Darren

Sep 7, 2025

·

Stayed 2 nights

Room clean and comfortable. Friendly staff. Breakfast was just OK . Eggs are always horrible. Everything else was fine. Area was nice and hotel was easy to get to.

6

Kati

Apr 15, 2025

·

Stayed 1 night

Room was covered in hair, what appeared to be dog hair. The bedspread & carpets. I got home and even found some I brought home with me on my socks!

10

Susan

Sep 26, 2023

·

Stayed 2 nights

The staff was friendly and professional and the room was spotless.

10

Mitra

Aug 14, 2023

·

Very helpful and friendly staff. Amazingly clean.

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Rooms

Rooms are modern, spacious, and comfortable, with many noting good layouts and beds. Some guests experienced noise from hallways or mechanical areas and less desirable first floor views.

Related guest reviews

8

Dan

Jul 22, 2025

·

Stayed 1 night

Loud whining noise from Mechancial room was very distracting and woke us up.

10

Michelle

Jul 27, 2023

·

Stayed 1 night

Overall look is clean and modern. The furnishings in our standard king bedroom are nicely spacious and gives way to store your items without feeling like you are crowding your room. The bed is extremely comfortable as well.

6

Mathew

Feb 2, 2025

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Stayed 1 night

Hotel is very noisy

6

Todd

Jul 1, 2025

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Stayed 5 nights

Noisy room. Encouraged to bring dirty towels to front desk for clean towels.

10

Blanca

Oct 6, 2024

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Stayed 1 night

Great room, the lighting was really nice. Better than more expensive hotels I’ve stayed at.

6

Stan

Oct 2, 2025

·

Stayed 1 night

The location was not convenient to most restaurants. Our first floor room looked directly on the parking lot, with not much space between the room and the parking spaces.

10

Ravi

Sep 15, 2024

·

Stayed 1 night

Huge rooms and clean property. Good buffet hot breakfast. Looks nee or newly renovated property. 10 mins from everything in Schaumburg/ Hoffman estates. Will definitely book again

10

Jeff

Mar 30, 2024

·

Stayed 1 night

Super nice, newer hotel. Beds are unbelievably comfortable. Very clean room. Good breakfast

4

Jeffrey

Feb 4, 2024

·

Stayed 1 night

The staff were friendly, and the room was great! It was clean and spacious. Our Issue was with the location and design of the hotel. We had a room that was right outside the lobby, close to the elevators and the pool facilities. There was no separation or doors from the main lobby and every time guests would come in, you could hear everything. This hotel was located near two event centres. Whenever other guests returned (often intoxicated and obnoxious) we would hear them. i’m not just talking about normal quiet chatter or walking to your room, and open/closing the door. I’m talking about loud yelling across the hall, laughing continuing to party in the halls/in front of the elevator etc. This carried on until about 1:30am. It would be different guests, and each time, would only carry on for a few minutes, but enough time to continuously wake you up. There was nobody at the desk at those times as if you wanted service you had to push a button and i guess someone would have come down(?). In the future, I will pay more attention to where our room is located, as there was no difference or discount in the price of the room.

10

Barbara

Jun 3, 2025

·

Stayed 2 nights

Very modern and room had excellent layout. Disliked having to pay an extra $75 on top of the expensive room so couldn’t do extra activities. Wasn’t told in advance this was policy.

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Service

Staff are widely described as friendly and helpful, especially at the front desk and during breakfast. However, some reported rude interactions or slow responses, and housekeeping by request was inconsistently fulfilled.

Related guest reviews

6

Graciela

Jun 11, 2024

·

Stayed 1 night

Traveled with 2 teens and my spouse. This hotel is pretty out there. The front desk is very nice, the breakfast crew is incredible. The breakfast bar is always kept fully stocked and the crew is very nice. The only downer was the housekeeping. We checked in Saturday left Tuesday and the housekeeping that was requested on 2 different days was never done. I had to ask for fresh towels and toilet paper.

6

Graciela

Jun 12, 2024

·

Stayed 3 nights

Traveled with family, my spouse and 2 teens. Stayed from Saturday June 8 - Tuesday June 11. The front desk is very friendly and the breakfast crew is awesome always keeping the breakfast bar stocked up. The only downside was the housekeeping. You must request it and I did on 2 different days and it was not done. I had to ask for clean towels and toilet paper.

10

Jeremy

Aug 24, 2025

·

Stayed 3 nights

Fantastic team - they work super hard to tend to the property as well as guests. This place is our go-to in the area.

4

Rehman

Jul 6, 2023

·

The staff was not friendly and mostly absent from the front desk. Neither they greeted or said good bye properly. The experience was so transactional

10

Josephine

Aug 31, 2025

·

Stayed 1 night

Our stay was very nice. The young lady at the reception desk was so friendly and efficient. The breakfast staff - wow! Jacqueline (Jackie) and Sonia are rare hotel employees for sure. They went out of their way to take good care of their hotel guests. We thanked them for their excellent service. They should be promoted!

10

Katie L.

Mar 11, 2024

·

Stayed 1 night

This property is fantastic! The room is super clean, the bed is so comfortable, the lobby is beautiful. The staff is fantastic, Dave checked us in and he is probably the most friendly and outgoing front desk person I have ever met, he made this stay go from great to excellent!

6

Isayas

Aug 2, 2025

·

Stayed 1 night

The receptionist is very rude not even bothered to say hi. Very unprofessional.

4

pamela

Jul 30, 2025

·

Stayed 4 nights

Staff at check in was rude

10

Mary

Oct 27, 2024

·

Stayed 3 nights

Excellent front desk staff. Great room. Awesome breakfast!

10

Roxanna

Jan 16, 2024

·

Stayed 1 night

I had trouble with my booking. It was on Expedia’s end, not the hotel. I had to make several calls to the front desk. The staff was very patient and as helpful as they could be with a third party reservation. Check-in was easy. Front desk staff was accommodating. Room exceeded my expectations! I travel frequently and wipe down surfaces upon check-in with alcohol wipes. This was the very first time the wipe was white after I wiped down surfaces. I travel from coast to coast so I was very impressed. Breakfast was delicious!

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Location

Convenient for drivers near I 90 and within walking distance of the NOW Arena, in a generally safe, quiet area. A few guests felt dining options were not easily walkable.

Related guest reviews

10

Susan

Dec 3, 2023

·

Stayed 1 night

Clean and quiet. Close to shopping and lots of restaurants.

10

sue

Oct 12, 2024

·

Stayed 1 night

Very close to venu, safe and walkable with lots of shopping and food options nearby.

8

Sherri

Jun 26, 2025

·

Stayed 1 night

I've stayed there three times. Great location.

8

Syed

Oct 31, 2023

·

Stayed 5 nights

It’s not walkable, far from any walkable eatery etc.

10

Abby

Apr 13, 2025

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Stayed 1 night

Very nice and clean hotel! We had a very comfortable stay. Great location if you are going to an even at the Now Arena.

6

Stan

Oct 2, 2025

·

Stayed 1 night

The location was not convenient to most restaurants. Our first floor room looked directly on the parking lot, with not much space between the room and the parking spaces.

10

Gustavo

Nov 12, 2024

·

Stayed 4 nights

Great stay. Comfortable and close to entertainment

10

Ronn Leroy

May 23, 2025

·

Stayed 1 night

Very nice area and close to the interstate.

10

Kimberly

Aug 16, 2025

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Stayed 3 nights

Excellent breakfast, friendly staff, clean, and liked the room layout. Convenient location -next to I-90. We will return!

10

Holly

Apr 4, 2024

·

Stayed 3 nights

Great location. Close to other cute small towns.

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Dining

Breakfast is often praised for hot items, variety, and attentive staff. Some found it average or noted missing or disliked items such as waffles or certain eggs.

Related guest reviews

10

LIH

May 5, 2024

·

Stayed 2 nights

We found the included breakfast was good, and just as important , the staff was excellent and very pleasant. Especially notable was Jackie who tended to the breakfast and made sure to bring out fresh coffee and more food when needed.

10

Troy

Aug 11, 2025

·

Stayed 3 nights

Night desk gentleman that checked us in, was amazing. Explained everything and went above and beyond. Only disappointing was breakfast no waffle or pancakes, and toaster was poor quality. Have had way better breakfast at other holiday inns.

10

Nick

Jan 2, 2025

·

Stayed 1 night

Great place to stay west of Chicago right off the interstate. Pool was very small and very extra chlorinated but otherwise place was great. Breakfast was really good for a hotel hot breakfast. Very clean and fully stocked breakfast area. Excellent experience!

10

Garilyn

Apr 12, 2023

·

Stayed 6 nights

the breakfast was fantastic! The staff was very helpful and friendly.

10

stacy

Mar 22, 2024

·

Stayed 2 nights

Clean and comfortable. Hot breakfast with good variety of foods. Quiet.

6

Abudhahir

Jul 17, 2024

·

Stayed 2 nights

Breakfast options are limited.

10

Nancy

Nov 29, 2024

·

Stayed 1 night

All the staff members were extremely polite, friendly and helpful. It was like dealing with family. The room was well organized and clean. The breakfast was warm and tasty. Staff members were continually refilling the food items I have family in the area and know I will be staying here again.

10

Darren

Sep 7, 2025

·

Stayed 2 nights

Room clean and comfortable. Friendly staff. Breakfast was just OK . Eggs are always horrible. Everything else was fine. Area was nice and hotel was easy to get to.

10

Kathryn

Nov 30, 2024

·

Stayed 3 nights

Staff was extremely friendly. Hotel was clean and breakfast was excellent

10

Kimberly

Aug 16, 2025

·

Stayed 3 nights

Excellent breakfast, friendly staff, clean, and liked the room layout. Convenient location -next to I-90. We will return!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$91
February	$86
March	$99
April	$105
May	$116
June	$114
July	$170
August	$135
September	$127
October	$121
November	$102
December	$92

Su	Mo	Tu	We	Th	Fr	Sa
				1 $125	2 $127	3 $122
4 $120	5 $175	6 $175	7 $149	8 $125	9 $145	10 $136
11 $138	12 $116	13 $123	14 $141	15 $165	16 $149	17 $148
18 $184	19 $118	20 $127	21 $111	22 $104	23 $145	24 $193
25 $124	26 $111	27 $111	28 $111	29 $111	30 $112	31 $113

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $150	18 $162	19
20 $113	21 $148	22 $161	23 $162	24 $136	25	26
27 $120	28 $127	29 $139	30 $125

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds, Accessible (Communications Accessible)

Standard Room, 1 King Bed

Standard Room

Suite, 2 Queen Beds

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Chicago - Hoffman Estates by IHG

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Prices for upcoming dates