Is parking available at the hotel?

Self-parking is available on-site for a fee of USD 12.50 per day, which includes in/out privileges. The parking is uncovered.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM.

Are pets allowed at the hotel?

Pets are allowed in specific rooms only, with a fee of USD 75 per accommodation, per stay, and a maximum fee of USD 125. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, subject to availability and potential additional charges.

What accessibility features are available for guests with disabilities?

The hotel offers several accessibility features including elevators, wheelchair-accessible facilities, and a stair-free path to the entrance. Wheelchair-accessible public washrooms and registration desk are also available.

Where is the hotel located in relation to local attractions?

The hotel is located in Lombard, just a 4-minute walk from Yorktown Shopping Center and a short drive from Advocate Good Samaritan Hospital. It is approximately 14.7 miles from Donald E. Stephens Convention Center and 15.5 miles from SeatGeek Stadium.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool, which is accessible from 6:00 AM to 10:00 PM.

What are the policies regarding children staying at the hotel?

Up to 2 children aged 17 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Embassy Suites Lombard Oak Brook - Comfortable Hotel Stay

Average nightly price at Embassy Suites by Hilton Chicago Lombard Oak Brook by month, last 12 months (USD)
Month	Average price
January	US$134
February	US$137
March	US$132
April	US$165
May	US$172
June	US$195
July	US$204
August	US$179
September	US$289
October	US$154
November	US$139
December	US$128

What guests think

At Embassy Suites by Hilton Chicago Lombard Oak Brook, travelers highlight spacious suites and a strong complimentary breakfast with evening drinks, while recurring concerns include an often crowded, inconsistently maintained pool and dated furnishings.

Location is a strong point, with easy access to shopping, dining, and highways. Service feedback ranges from exceptional to unhelpful, with mentions of slow front desk responses and housekeeping lapses. Noise from large groups and atrium music, periodic elevator outages, and a disliked parking fee appear across multiple reviews. Expect roomy suites and solid freebies, but variable upkeep and busy common areas.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are frequent pain points—often crowded, sometimes murky or closed—and elevator outages occur. Guests like the evening reception and bar, but the paid parking and occasional gym equipment issues draw complaints.

Related guest reviews

6

Tim

27 Oct 2025

·

Stayed 2 nights

breakfast was nice with the made to order omelet station being a highlight. unfortunately, only one elevator was working which made for really long wait times as the elevator was full many times it went by.

8

Jason

21 Apr 2025

·

Stayed 1 night

Hot tub not working main reason we booked here

10

Dominique

23 Apr 2025

·

Stayed 1 night

I stayed at the embassy many times and different locations, this location was nice the room and sofa could have been a little cleaner, I booked to go to the hot tub/pool the hot tub is unfortunately broke and only has cold water

10

Pamela

10 Mar 2025

·

Stayed 2 nights

Pool area needs attention

8

James

22 Jun 2025

·

Stayed 1 night

THE PROPERTY IS A LITTLE SHOP WORN 1/2 OF THE MACHINES IN THE FITNESS ROOM DID NOT WORK

10

Kimbelry

26 Sept 2025

·

Stayed 1 night

The hotel meet expectations. The pool being closed for cleaning was unexpected but nothing that drastically altered the experience. The front desk was extremely friendly and accommodating. Great hotel for families and/or for sports trips.

6

Raymond

1 Apr 2025

·

Stayed 2 nights

The elevators were not working and the pool was closed

8

Samuel

30 Oct 2025

·

Stayed 3 nights

The room was clean, the staff were friendly. The breakfast was excellent with eggs, bacon or sausage, made to order omelets, muffins, juice, coffee, pancakes or French toast. Our rooms were quiet and we slept well. Unfortunately, while we were there (early August 2025), the pool was extremely overused. It was packed all day long. It was loud and there was not much room to move or swim without running into anyone or getting hit in the head by a nerf ball (true story!) The water was green from the overuse. There was a slight smell of old seafood in the air of the atrium. Thankfully, that smell did not enter into our rooms which were clean and smelled fine. At times there was a strong smell of marijuana in the entry way and the elevators, Thankfully, the smell never reached the breakfast area or our rooms.

8

steve

28 Jul 2025

·

Stayed 3 nights

The Made to order Breakfast was the best I ever had! One disappointment was the daily charge for parking. Not right in this location

4

Kate

28 Jul 2025

·

Stayed 1 night

The staff was very friendly and accommodating. The room was clean and spacious, but not very easy to rest and relax and we were on the 2nd floor, directly above the lobby. It was so loud in the lobby and near the elevators until almost midnight. The pool was so overcrowded that they had to shut it down for maintenance, water was still murky when we’re finally allowed in. The staff seemed overwhelmed at that point. Maybe the clientele is different during the week but the majority were incredibly loud and obnoxious during our weekend stay. The complimentary happy hour and hot breakfast are lovely, but so many guests were trying to scam the staff and ruin a good thing. Given that there is now security (at least a staff member wearing a security shirt) and there is a behavior policy you need to sign off on, I assume there’s been a lot of sketchy behavior recently like a lot of places in OakBrook. Would be willing to try again during the week as the hotel is beautiful, but not entirely sure I’d book again. If looking for a nice indoor pool, I’d definitely avoid. It was in great need of regular maintenance.

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Cleanliness

Cleanliness is inconsistent: several guests found suites and common areas clean, while others reported odors, stained or worn furnishings, and missed housekeeping tasks.

Related guest reviews

4

Aman

5 Aug 2025

·

Stayed 3 nights

Dirty rooms and bathrooms

10

Donna

30 Nov 2025

·

Stayed 2 nights

Clean rooms

6

Nataly

12 Aug 2025

·

Stayed 2 nights

Incorrect room given at check-in. Correct room did not have clean flooring/carpeting. The sofa bed had a stain on the mattress. Refrigerator was not cold. Property from previous renters were present (indicating inappropriate cleaning). When called for additional towels from the front desk, they were not delivered after i called a second time to the front desk the next morning.

4

Ridwaan

13 Aug 2025

·

Stayed 1 night

Visibly dirty room. TV with no regular channels for kids. Stains on curtains, chair, literal garbage around beds. Would not recommend staying here. Many other cleaner and newer options around.

4

tania

30 Oct 2024

·

Stayed 1 night

Our hotel room smelled awful, like dampness and grime. The bathtub was streaked with soap scum, the carpets were filthy with black stains, it was truly disgusting. We called the front desk, but they had no other rooms and just offered to send someone up with air freshener. The elevators and dining area were also very dirty. There was a party next door with trash piled up outside. The whole hotel was a mess!

4

Georgetta

4 Jun 2024

·

Stayed 1 night

The room wasn’t clean the couch was filthy and upon arrival room smelled horrible

4

Meredith

20 Feb 2025

·

Stayed 1 night

The pictures of the room online looked great and so I decided to book our room. When we got there, the room was not as clean as I had hoped. We had a table and 6 chairs and the chairs were made out of fabric. The chairs were covered in stains: ( the sectional in the room (made out of fabric) was used and discolored on the arms.

2

Hailan

13 Jul 2025

·

Stayed 1 night

It is notClean hotel,

6

Tiffani

16 Jul 2025

·

Stayed 1 night

My room had an awful smell, refrigerator didn’t keep my items cold and the sheets weren’t the cleanest

10

Jonathan

6 Aug 2025

·

Stayed 2 nights

Room was nice and clean, I like that you guys provided showering essentials, breakfast was good, I like how I had many options to pick from.

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Rooms

Suites are spacious and practical for families, but decor and furniture feel dated, sofa beds can be uncomfortable, and some report weak A/C or HVAC noise. Noise from the atrium or large groups can carry to lower floors.

Related guest reviews

8

Kimia

4 Aug 2025

·

Stayed 4 nights

Old furniture and fixures falling apart

6

Lytiesa

5 Nov 2025

·

Stayed 1 night

Hotel outdated

8

Elliott

29 Sept 2025

·

Stayed 4 nights

Convenient location, and huge rooms which was great for working. The 'made to order' omelette breakfast was also a good addition to include the standard fare. Slight variety too each morning.

10

Jhalynn

19 Aug 2025

·

Stayed 4 nights

I've stayed here a couple of times, the suites are large for a group of 6 to stay in. My group stayed there for the week/weekend of Lollapalooza and it was a wonderful time. We enjoyed every minute. The rooms were clean, it was easy to get more towels or toilet paper when needed, the staff were welcoming. Overall, my group and I had a great time!

6

KATHERINE

29 Jul 2025

·

Stayed 4 nights

Main issue we experienced was a low functioning AC. We set the thermostat at 65 degrees but it never reached that temp, more like 73-74. It was stuffy and uncomfortable which made it difficult to sleep. We requested maintenance but they failed to assess the issue correctly.

6

Walkesha

30 Nov 2025

·

Stayed 2 nights

Front desk not helpful at all! They make you pay for parking in it’s never any parks Internet second visit there for business never works! My daughter got stuck on the elevator!

6

Melissa

26 Oct 2025

·

Stayed 2 nights

Everything was good for the most part. The beds are very uncomfortable and the pillows have zero support.

8

Joanne

1 Sept 2025

·

Stayed 2 nights

Played music in the lobby all night; with the open atrium layout sound travelled up. When the front staff was asked as to why music was played all night, I was told it was a “Hilton thing”.

6

Matthew

28 Mar 2025

·

Stayed 3 nights

I've stayed at this property probably five times throughout the past year and this was the worst stay. Friday and Saturday night was overrun by people wanting to have room parties, so much so that they had an off-duty police officer there to help quiet things down at quiet hours. Until those quiet hours started, it was chaotic. I inquired about this at the front desk and they said this is now the new normal for their property. The smell of marijuana permeated the entire facility and unbeknownst to them that if you stayed on the third floor, which we did, the air conditioning units for the facility emanated a high pitch grinding noise throughout the night that would literally keep you up. I usually book in Embassy Suites for travel, but I will probably not frequent this one anymore. Sad.

8

Michelle

8 Oct 2025

·

Stayed 1 night

Sofa bed not real comfy but was expected. Room had a musty smell

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Service

Service feedback is mixed—many mention friendly, helpful staff and bartenders, yet others cite slow or unresponsive front desk, overbooking or billing frustrations, and housekeeping not following through.

Related guest reviews

10

Jon

22 Nov 2025

·

Stayed 2 nights

The staff was exceptional and the complimentary omelettes - beyond yummy!

10

Tasneem

4 Aug 2025

·

Stayed 5 nights

Excellent Service, very courteous, very professional and very personalized

2

Stephanie

5 Dec 2024

·

Stayed 1 night

This was probably the top 5 WORST hotel experiences I have ever had. We were looking forward to staying here because of the Embassy Suites reputation. However, upon checking it, I realized that this hotel does not deserve the name. When I checked in, there was a very disorganized line up of guests in the lobby (people hovering around waiting to speak to someone) and there was only one person working the desk. The man was not friendly at all (probably overwhelmed with the lobby chaos) and I was rushed through check in, given a room key, and asked to sign for the charges. I wasn't even told what room number we were staying in - so I looked at the room key card to figure that out myself. When booking through hotels.com I was given a receipt which included room cost & taxes and the parking charge is $12.50 (totaling around $165). Following the stay, my credit card was charged around $180. Wee did not make any other room charges while we were there. When inquiring about the OVERCHARGE, I was told...that is how it is. Embassy suites refused to do a partial refund and I was never given a receipt to even explain the surprise charges. The stay was also VERY BAD. It was very loud in the hallway until around 12:30pm & my daughter couldn't sleep. The breakfast was good but they were out of pork sausage and only had turkey sausage. The room was clean and spacious. I would never stay at this hotel ever again, and I would not recommend it to anyone.

2

Daniel

23 Jul 2025

·

Stayed 1 night

I hated that night auditor treats Expedia (3rd party online booking) customers as lower class customers. The hotel was overbooked, the local hotel roster was showing -2 rooms. So I’m arriving at 11:42pm at night, and she tell me to go deal with Expedia. I’m a Hilton rewards member and I showed her that Hilton app was still showing rooms available so it wasn’t just an Expedia issue. It was a tough night because I was stuck without a room.

10

Justine

2 Mar 2025

·

Stayed 1 night

Mohammed at the front desk was so helpful and professional. I would go back just because of his service. The breakfast was nice and the property was beautiful.

2

Tina

21 Jun 2025

·

Stayed 2 nights

I recently stayed at the Embassy Suites in Lombard, Illinois for two nights in May, and my experience was far from satisfactory. The level of professionalism exhibited by the front desk staff was surprisingly low, particularly for a hotel of this reputation. Upon checking in, I was greeted by a group of young staff members who seemed more interested in their phones than in providing quality service. The unwelcoming and indifferent tone was disappointing. Later that day, I learned that my autistic son would be staying with me instead of with his cousin. When I called the front desk to inform them, I was met with a dismissive attitude, being told I needed to come down to complete additional information. I found their response to be rude and unhelpful, particularly given my situation. Throughout my stay, I communicated my grievances to the manager on duty via text, including issues such as scalding hot water with no balance, a broken table and toilet tissue holder, and a room that felt outdated and had an unpleasant smell. Unfortunately, due to hosting a birthday party, I was unable to address these problems in person and did not want to risk upsetting my son further by changing rooms. While the manager offered me 15,000 Hilton Honors points for the inconvenience, I believe this does not adequately reflect the distress I experienced during my stay. This review serves as a clear account of my grievances, and I expect a more significant resolution than what was offered. Thanks.

2

Beth

28 Mar 2025

·

Stayed 1 night

The front desk manager was completely rude and not helpful. We had to move 3x 24 hours. My family was appalled by the way she was talking to me. I am trying to meet with the GM as well to discuss this

10

Shak

25 Aug 2025

·

Stayed 2 nights

Excellent play to stay, located in a very safe beautiful area.

10

Sariah

28 May 2025

·

Stayed 2 nights

Love staying at Embassy Suites. The breakfast is always a favorite of mine, made to order omelettes, eggs, protein, oatmeal, cut up fruit. The openness of the atrium is also something I really enjoy with Embassy Suites and this location’s atrium is so lovely. The bartenders are as nice as can be and work quickly during happy hour when everyone is cashing in their 2 complementary drinks. The rooms are nice and clean, my room had three different sinks, one in the bathroom, one in the bedroom, and one in the living room. The gym is small but has a peloton, which was nice to use. I always enjoy staying at this location and plan to be back soon.

4

Heather

4 Oct 2025

·

Stayed 1 night

Room was fine. I just had a problem with front desk staff and how they made me wait as I was standing in front of them while they acted like they did not want to service me. It took a long time for the person at the desk to say how may I help you

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AI-generated summary based on recent guest reviews

Location

Convenient suburban location near shopping, dining, a mall, and highways; workable base for trips into Chicago. A few felt it was not close to downtown attractions.

Related guest reviews

8

Greg

22 Feb 2025

·

Stayed 3 nights

We had a great stay with easy access to downtown Chicago

8

Antionette

5 Aug 2025

·

Stayed 2 nights

Close to shopping and highway. Hotel itself was nice and clean. If you're planning on going out make a early return. Parking spots full up fast

10

James

3 Oct 2024

·

Stayed 1 night

Clean, safe, and friendly. Great dining, shopping, and entertainment close by. Better than being downtown.

10

JENNIFER

27 Aug 2025

·

Stayed 1 night

Great price, excellent location and wonderful staff!

10

PHUONG

17 Nov 2024

·

Stayed 4 nights

The property was nice and clean. The staff was nice. The hotel is close to the shopping mall and lots of restaurants.

8

Craig

12 Aug 2024

·

Stayed 3 nights

Long weekend vacation with wife and two older teen daughters. Hotel and room on 9th floor was VERY quiet and comfortable despite a large number of families and young children in hotel that weekend. Breakfast was above average. Distance from downtown Chicago and morning evening traffic was an issue. If you are staying in this hotel hoping for quick access to and from Downtown Chicago, I would not recommend.

10

Cierria Quantayye

28 Aug 2025

·

Stayed 3 nights

The lication was GREAT! A lot to do within 1-3 miles. Very nice neighborhood and safe.

8

Roland

18 Nov 2024

·

Stayed 2 nights

Close to Portillos

6

Wameedh

20 Aug 2025

·

Stayed 3 nights

Not close to anything really. Old, excessive wear and tear all over. Smells bad

10

Debra

22 Jun 2025

·

Stayed 3 nights

Great location

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a highlight with made to order omelets and ample choices, plus a complimentary evening reception. Occasional complaints note early closing times or weekend quality changes and inconsistent staff friendliness.

Related guest reviews

10

Sariah

8 Apr 2025

·

Stayed 2 nights

It was an easy to check in process, the room was clean and comfortable. I appreciate the atrium area and the many tables they had that you could sit at. The breakfast was fabulous, great selection, made to order omelets, pancakes or French toast, bacon or sausage, eggs, yogurt, oatmeal, fruit, muffins, and more. The bartenders were great. I didn’t make use of the pool or hot tub during my stay. I would definitely go back.

10

Ellen

1 Sept 2024

·

Stayed 3 nights

The staff was wonderful. Breakfast had lots of options and the custom omelette station is a great touch. The daily Happy Hour is generous and it feels like an old school place that really cares about their customers. Pool needs some love. Room needed to be detail clean but it was spacious and quiet.

6

Vanisse

1 Jul 2024

·

Stayed 3 nights

Breakfast was just okay. Very few options. Donna would say “you hear again” if kids would go back to grab a fruit or something. I have stayed in many hotels and this one was the worse breakfast experience ever! Paying for parking is absurd! We are already paying for hotel. I would not stay there again.

10

Melissa

26 Nov 2024

·

Stayed 2 nights

We enjoyed our stay, our only let down was not realizing that the breakfast does not stay open past 9am

10

Jon

22 Nov 2025

·

Stayed 2 nights

The staff was exceptional and the complimentary omelettes - beyond yummy!

10

Marisa

31 Jul 2025

·

Stayed 2 nights

The breakfast was great. You were able to choose from a cook to order chef or a hot bar.

10

Andrew

5 Aug 2025

·

Stayed 1 night

Great Breakfast

8

Gwendolyn

17 Aug 2025

·

Stayed 3 nights

Loved the breakfast and happy hour vouchers

10

Joy Lynn

20 Nov 2025

·

Stayed 2 nights

Staff was very friendly, and I appreciated that my room was cleaned and restocked with fresh towels. I really enjoyed the custom omelet bar and the fitness center. It was disappointing that the treadmills didn't work on one day and the staff had to wait for maintenance to come in for the day before being able to fix. Since they all went out at the same time it seems like a fuse had blown and they could have flipped a switch or pushed a button to fix. I found another option for cardio, but did see several people walk out.

10

Trisha

1 Dec 2024

·

Stayed 2 nights

We love staying at this hotel! The suites are a good size and it is in a great area - near food and shopping. The breakfast is fantastic - made-to-order omelets and lots of other options. We also love the evening reception with the complimentary drinks and snacks.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $112	2 $131	3 $146	4 $134	5 $174	6 $175	7 $321
8 $132	9 $149	10 $142	11 $153	12 $137	13 $195	14 $135
15 $119	16 $139	17 $151	18 $139	19 $122	20 $137	21 $163
22 $120	23 $122	24 $123	25 $123	26 $152	27 $140	28 $140
29 $114	30 $128

Embassy Suites by Hilton Chicago Lombard Oak Brook

Prices for Embassy Suites by Hilton Chicago Lombard Oak Brook

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Mobility Accessible, Microwave (Roll-In Shower)

Suite, 2 Queen Beds, Hearing Accessible, Microwave

Suite, 1 King Bed with Sofa Bed, Microwave

Suite, Multiple Beds, Microwave

Executive Suite, 1 King Bed, Microwave

Suite, 1 King Bed, Hearing Accessible, Microwave

Suite, 1 King Bed with Sofa Bed, Microwave, Corner

Suite, 1 King Bed with Sofa Bed, Mobility Accessible, Microwave (Bathtub)

Executive Suite, 1 King Bed, Mobility Accessible, Microwave (Roll-In Shower)

Suite, 1 King Bed with Sofa Bed, Mobility Accessible, Microwave (Roll-In Shower)

Suite, Multiple Beds, Hearing Accessible, Microwave

Suite, Multiple Beds, Microwave, Corner

Guest reviews of Embassy Suites by Hilton Chicago Lombard Oak Brook

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Chicago Lombard Oak Brook

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $143	26 $195	27 $215	28 $175	29 $166	30 $175	31 $175