Name: Sheraton Suites Chicago O'Hare
Address: 6501 North Mannheim Road, Chicago, Illinois, United States of America, Chicago, Illinois, US
Price range: US$179–US$943 per night
Rating: 8.6

What guests think

Across many reviews of Sheraton Suites Chicago O'Hare, guests highlight spacious suites and a convenient location near O’Hare with a generally reliable airport shuttle, while noting recurring complaints about paid parking and occasional in-room maintenance or temperature issues.

Rooms are generally quiet for an airport hotel, though some mention atrium or traffic noise. On-site dining, a bar, and a 24-hour Starbucks draw praise, while breakfast value and options get mixed comments. Service is often friendly and accommodating, but a few report slow responses, early housekeeping knocks, or shuttle pickup delays. Overall, expect spacious comfort in an airport-convenient hotel with mostly solid service and some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The airport shuttle is widely praised, though a few guests experienced long waits or coordination issues. On-site parking is paid and sometimes limited; there’s an atrium restaurant/bar and 24-hour Starbucks, occasional elevator glitches, and no in-room microwaves.

Related guest reviews

8

Daniel

5 Sept 2025

·

Stayed 4 nights

Close to the airport, clean room and friendly staff. The elevators all seemed to have issues like the buttons not lighting up or it would show wrong floors or gibberish but they did work at least.

10

Nydak

11 Sept 2025

·

Stayed 1 night

The room was very up to date. Friendly staff during the day! The only issue I had was parking got full so finding a spot was impossible.

8

jack

13 Jan 2025

·

Stayed 2 nights

I was disappointed that Hotels.com stated that a $10.00 food credit came with the reservation. The front desk said they have no record of that. Plus paking went up to $39.00 per day. Next time I may choose a different hotel.

10

Mary H

21 Sept 2025

·

Stayed 1 night

Great hotel. Free airport shuttle, very clean, nice setup with the suite. Super comfortable.

8

Troy

21 Jun 2025

·

Stayed 1 night

Very nice hotel that is well taken care of and close to the airport. Good shuttle service except ac was out on a hot day. Amenities promised a microwave but there was no microwave which made me sad.

6

Glenn

16 Jun 2023

·

Stayed 1 night

Nice hotel. What they don’t tell you before you book is that parking is 30.00 per night in addition to the room cost.

10

William

16 Feb 2025

·

Stayed 1 night

We love staying there the night before our flight. They have a nice lounge with cocktails and good food. Then they provide shuttle to and from the airport.

10

Koranteng

1 Sept 2025

·

Stayed 2 nights

The property is is beautiful and the shuttle is very convenient for going to the airport to catch the train. Please note there is NO MICROWAVE in the entire hotel. They don't have one in the rooms or at the front desk so you cannot be heat your food if you need to

10

Mandryx

30 Aug 2025

·

Stayed 1 night

The property itself is quiet, clean, and the staff friendly. The airport shuttle was great, the ATS is within walking distance as well (be wary there are no sidewalks. The property is close to a PACE bus stop as well.

10

Aaron

3 Aug 2025

·

Stayed 1 night

Quick check-in, clean room, great overnight parking. Only knock was the elevators, but overall a great stay!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is frequently praised across rooms and common areas. A smaller number of reviews note musty odors, wet carpets, mold/mildew, or missed housekeeping details.

Related guest reviews

6

Robert

9 Jun 2024

·

Stayed 1 night

The hotel is definitely showing its age, at least room 711 is. We were originally assigned 602, but asked to move as the room had a funky odor. 711 smelled a little better. Too bad I didn’t notice the black mold on the ceiling of the shower until I started my shower. I would have asked to switch rooms again. There is also extensive damage to the bottom of the bathroom door. The TV in the living room would not dim the screen, so we unplugged it.

10

Lisa

24 May 2025

·

Stayed 1 night

Very clean

10

Norman

30 Nov 2025

·

Stayed 1 night

room was spacious and clean! Shuttle to the airport was on time! Great staff! The only downside is that someone came in early the next day to clean the room - maybe they didn’t know that we are checking out that day.

10

Angela

28 Jun 2025

·

Stayed 2 nights

Very clean.

6

Javien

20 May 2025

·

Stayed 2 nights

I booked a double room. They changed my room from a double bed to a king room when I needed a double bed the most. When we got to the room, it looks like they barely put effort into cleaning it. There was a used thong from the prior guest chilling on the sofa. It was disgusting, we didn’t feel comfortable sitting on the sofa.

10

Michael

1 Jun 2025

·

Stayed 1 night

Awesome hotel! New and renovated. Very clean!

10

Adam

13 Jun 2025

·

Stayed 1 night

Was only here for one night because I had a late arrival into Chicago. Room was very spacious and clean. The bar area was really nice. Breakfast in the morning was good and the staff was super friendly. Would definitely stay again.

6

Marc

30 Sept 2025

·

Stayed 1 night

Carpet on floor was wet in several spots. Cracker remnants in one floor pile. Called to find ice as I use a cane and have limited walking...it was 9 rooms away. Told them on phone I couldn't walk that far. No offer to bring some ice to me. They had to know about wet carpet....

10

TAMMEY

17 Dec 2024

·

Stayed 2 nights

Beautiful, clean, well-lit property. My room was nice and very clean. The front desk staff were polite and helpful. The shuttle to the airport was a game changer. Overall, excellent stay! Great job!

8

Courtney

23 Sept 2023

·

Stayed 1 night

Convenient to O’Hare but the room had not been well vacuumed. There was debris on carpet from previous guests.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are broadly described as spacious suites with comfortable beds and often quiet despite the airport location. Some guests report temperature control and maintenance issues (e.g., weak AC, faulty showers/TVs) and occasional noise from the atrium or traffic.

Related guest reviews

10

Nicole

4 May 2024

·

Stayed 1 night

The rooms are large, comfortable and gorgeous. I slept like a baby. We had a separate TV room which we loved.

8

Christina

1 Sept 2025

·

Stayed 4 nights

Property is older but it's kept pretty clean. Elevator buttons mostly work. Airport shuttle runs every 30 minutes and all staff are friendly. I don't often stay at airport hotels so the traffic was somehow louder than inner city noise. Bathroom was updated but a bit small. Toilet flush was weak and shower knob kept falling off the walk. King suite was very spacious for the value. Housekeeper was very overzealous. I put the DND on the door on day 1 out of 4 - they barged in day 1 anyway, then took it with them lol. I said something to the front desk but from the looks of other reviews. It appears to be fairly common. It didn't bother me but for other travelers who need more privacy, just beware. They let themselves in each day following while I was there. Other than that, rooms could use a microwave and fridge is a little small, but as a solo traveler I felt pretty safe. The Rosemont Blue line was just a quick cab ride away.

6

Ashley

14 Apr 2025

·

Stayed 1 night

Rooms are laid out well, but very noisy due to the large window in the living room area. The outlets in the bathroom didn’t work, and the rooms were incredibly hot even with the AC on. The shuttle service was great, but would try another hotel next time.

8

Taha

13 Apr 2025

·

Stayed 2 nights

I did not like that the bedroom was hot and the AC was not working well

10

Charles H

26 Oct 2025

·

Stayed 1 night

Rooms are always nice here. I like the suite feel.

10

Tamara

24 May 2025

·

Stayed 1 night

Great suite near O’hare in Chicago. Shuttles to and from the airport every 30 minutes. Room was large, quiet and very reasonably priced.

10

Daniel

15 Oct 2025

·

Stayed 4 nights

The room was clean, beds comfortable, could be queen instead of full so glad we had pull out couch. Location was convenient and being close to airport you would of never known so quiet.

8

Patrick

26 Apr 2025

·

Stayed 1 night

Room was great. Very nice size suites. Clean and everyone was very nice. The only issue was the room was quite warm. I ran the air on high overnight and the room only slightly cooled off. But I would absolutely stay here again.

6

Richard

2 Aug 2025

·

Stayed 2 nights

Lets see...Small bathroom, toilet didn't flush well, shower head didn't work, room smelled misty. Not what I expected for 500 a night:((

10

Ron

19 Feb 2023

·

Stayed 1 night

Big suites for little money .

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Service

Staff interactions are often praised as friendly, helpful, and accommodating, including shuttle drivers and front desk. Some report slow check-in or responses, early housekeeping knocks/entries, and occasional shuttle pickup delays.

Related guest reviews

2

Shunlai

7 Apr 2024

·

Stayed 1 night

I chose Sheraton, over many other hotels in the same area for our 1-night layover in O'Hara, because I thought I would minimize the chance of having a bad shuttle bus experience by selecting a well-regarded hotel chain. Little did I know I'd come to regret the decision very much. My wife (my wife and I, with two young kids) waited for over an hour to be picked up by the Sheraton shuttle bus, after a 11-hour international trip back from Europe. This could have been avoided if the hotel staff (responsible for arranging the shuttle service) had done her job and told the bus driver that we were waiting at Terminal 5, after I've called twice ahead to confirm the pickup. This complete failure on the part of the hotel staff in simple communication, especially after the guest has called ahead to arrange the pickup, is simply unacceptable and should never be associated with a name like Sheraton.

6

Kyra

15 Jun 2025

·

Stayed 1 night

It is not okay for the cleaning woman to enter the room at 9:10 and ask when we are leaving. Then to return at 11. Check out is noon!!

8

Christina

1 Sept 2025

·

Stayed 4 nights

Property is older but it's kept pretty clean. Elevator buttons mostly work. Airport shuttle runs every 30 minutes and all staff are friendly. I don't often stay at airport hotels so the traffic was somehow louder than inner city noise. Bathroom was updated but a bit small. Toilet flush was weak and shower knob kept falling off the walk. King suite was very spacious for the value. Housekeeper was very overzealous. I put the DND on the door on day 1 out of 4 - they barged in day 1 anyway, then took it with them lol. I said something to the front desk but from the looks of other reviews. It appears to be fairly common. It didn't bother me but for other travelers who need more privacy, just beware. They let themselves in each day following while I was there. Other than that, rooms could use a microwave and fridge is a little small, but as a solo traveler I felt pretty safe. The Rosemont Blue line was just a quick cab ride away.

10

Melba

26 May 2025

·

Stayed 1 night

The staff are first rate! From the front desk, Anda, to the barista, Agosto, to Tammy at the front desk, and Anthony, the shuttle driver. Great folks who made the stay even better.

10

Lynnsey

29 Sept 2025

·

Stayed 1 night

Our stay was great and we will definitely stay again. I’d made an error in my booking and the front desk staff was able to fix it without issue or charge. Rooms were spacious and clean. We were in town for a concert at Allstate Arena and it’s a very easy (10 min?) walk to and from. We mobile ordered food from the restaurant and picked it up at the bar 20-30 minutes later. Super easy and the food was great. The Starbucks here is open 24 hours as well - we didn’t use but a definite perk! Upon checkout, we’d accidentally paid for parking even though we’d been charged parking to our room already. A quick call to the desk staff again cleared up this mistake without issue. Absolutely no complaints with the staff or stay! The only thing worth mentioning maybe would be that once the ice melted that I’d gotten from the ice machine, there were several noticeable black pieces of something floating the water… dirt? Mold? Other debris? Hard to say if it came from the ice machine or the ice itself but it would have had to be from one of the two, unfortunately.

10

Brenda

6 Sept 2024

·

Stayed 5 nights

The shuttle drivers were AMAZING, especially Ray, who was so kind and gave us so much guidance throughout our stay - it was our very first time in Chicago! Malack was another incredible employee that helped us out SO much during our stay! So kind, personable, helpful in anything we needed! We had a fabulous time and look forward to coming back!

6

Gretchen

8 Jun 2025

·

Stayed 1 night

Front desk staff were very friendly and the room was spotlessly clean. Our AC did not seem to be working, the room was very warm despite turning the thermostat way down. Housekeeping woke us up with a knock on our door just before 9am asking what time we were leaving. I believe check out was noon so this was a little weird.

6

Howard

4 Aug 2024

·

Stayed 1 night

The shuttle took 45 mins to arrive. I called the hotel since I saw multiple shuttles for other hotels and none for the Sheraton Suites. I was told that the shuttles would arrive at 15 and 45 after the hour, and there were two busses running: a gray and a white one. I had arrived at 10 after the hour at the designated spot, and was still waiting at 45 after. Finally, at 52 after the hour, the van arrived. I had made plans with friends at the hotel, and they waited almost an hour before I arrived.

10

Paer

4 May 2025

·

Stayed 2 nights

Best hotel I’ve stayed at close to O’Hare Airport! The service I got from Tammy R. at the Front Desk was phenomenal, she made me want to tell the world to use this hotel!

10

Amanda

21 Aug 2025

·

Stayed 1 night

The staff was the best part. Also the restaurant/bar was amazing. The rooms are very nice and spacious for the cost! The fact that you have to pay for parking was the pit, as well as the dirty folded sheet left as clean on the pull out couch.

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Location

Highly convenient for O’Hare, the rental car center, and Blue Line access; many guests walk to Allstate Arena. Some mention traffic or atrium noise, but many find it quiet for an airport area.

Related guest reviews

10

Heather

19 Mar 2025

·

Stayed 2 nights

Very walkable to Allstate Arena.

10

Scarlet

7 Sept 2024

·

Stayed 1 night

Great property near the airport!

10

Aaron

20 Mar 2025

·

Stayed 1 night

Great hotel close to the airport. The rooms were large and surprisingly quiet for being so close to the airport.

10

Chris

27 Jun 2025

·

Stayed 1 night

Beautiful hotel that is walking distance from the car rental center and train to the airport.

10

Peter

13 Apr 2025

·

Great super sized rooms/ suites. Very clean, very quiet and super convenient walking distance from the car rental centre. Easy shuttle from 4am 7 mins to the terminals.

10

Paula

20 Mar 2023

·

Stayed 1 night

Wanted to stay near the airport for the last night of our trip as we had an early morning flight. It was super convenient for returning our rental car, as the rental center was a short walk from the hotel. Early shuttle service was also very convenient.

10

Douglass

3 Aug 2024

·

Stayed 1 night

Right next to the airport car rental center, so you can walk between locations. Rooms are nice, clean and quiet. Staff are friendly. Would definitely stay here again.

10

Olyvia

26 Sept 2025

·

Stayed 3 nights

I’ve stayed here before multiple times when I have a concert at Allstate arena it’s is very convenient and in walking distance with many gas stations and food around

10

Tamara

24 May 2025

·

Stayed 1 night

Great suite near O’hare in Chicago. Shuttles to and from the airport every 30 minutes. Room was large, quiet and very reasonably priced.

10

Timothy

25 May 2025

·

Stayed 1 night

It was close to O’Hare and a nice, enjoyable stay.

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AI-generated summary based on recent guest reviews

Dining

The on-site restaurant/bar and room service receive frequent praise, and the 24-hour Starbucks is a plus. Breakfast is available but sometimes seen as limited or pricey, with a few reports of inconsistent service or quality.

Related guest reviews

8

bryan

23 May 2025

·

Stayed 1 night

Food service is a bit limited

10

Adam

13 Jun 2025

·

Stayed 1 night

Was only here for one night because I had a late arrival into Chicago. Room was very spacious and clean. The bar area was really nice. Breakfast in the morning was good and the staff was super friendly. Would definitely stay again.

10

Lynnsey

29 Sept 2025

·

Stayed 1 night

Our stay was great and we will definitely stay again. I’d made an error in my booking and the front desk staff was able to fix it without issue or charge. Rooms were spacious and clean. We were in town for a concert at Allstate Arena and it’s a very easy (10 min?) walk to and from. We mobile ordered food from the restaurant and picked it up at the bar 20-30 minutes later. Super easy and the food was great. The Starbucks here is open 24 hours as well - we didn’t use but a definite perk! Upon checkout, we’d accidentally paid for parking even though we’d been charged parking to our room already. A quick call to the desk staff again cleared up this mistake without issue. Absolutely no complaints with the staff or stay! The only thing worth mentioning maybe would be that once the ice melted that I’d gotten from the ice machine, there were several noticeable black pieces of something floating the water… dirt? Mold? Other debris? Hard to say if it came from the ice machine or the ice itself but it would have had to be from one of the two, unfortunately.

8

courtney

24 Feb 2025

·

Stayed 1 night

The bartender and server that work in the restraunt made our evening truly amazing. Hands down great customer service from them.

10

Courtney

10 Jul 2025

·

Stayed 3 nights

This hotel is excellent. It was mine and my girl’s first time in Chicago and we were so well taken care of and comfortable here we absolutely would stay again. The amenities were amazing and the food, oh my god the food we ordered on room service was incredible! Absolutely worth every cent.

10

Marlene

31 Mar 2025

·

Stayed 2 nights

Had an amazing time. Food was excellent as well!

10

Mark

25 Mar 2025

·

Stayed 2 nights

I liked the bar and restaurant area. The bartender was professional and attentive.

10

William

16 Feb 2025

·

Stayed 1 night

We love staying there the night before our flight. They have a nice lounge with cocktails and good food. Then they provide shuttle to and from the airport.

10

Stephen

16 Dec 2024

·

Stayed 2 nights

The property was very clean. Loved the 24 hour starbucks. Breakfast was good, but slightly overpriced.

10

Yanet

8 May 2023

·

Stayed 1 night

The dining option is where it was unsatisfactory. One thing that would be great is allergy awareness - don't get me wrong I am grateful that I could eat the hard boiled eggs. But seeing that there were individual ingredients on the menu that any chef could prepare separately during a time that was not busy was quite frankly sad. Instead of eating hot food on business trip I had eggs and Wholefoods pantry items for two days. The only reason I had stayed at the location was that the restaurant was in the building (on a business trip I do not have the luxury of time or funds to go out to eat).

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$160
February	US$166
March	US$192
April	US$207
May	US$253
June	US$241
July	US$254
August	US$187
September	US$201
October	US$229
November	US$197
December	US$167

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $943	17 $389	18 $273	19 $226
20 $179	21 $344	22 $529	23 $488	24 $320	25 $220	26 $217
27 $195	28 $342	29 $422	30 $400

Su	Mo	Tu	We	Th	Fr	Sa
				1 $294	2 $200	3 $241
4 $208	5 $359	6 $450	7 $511	8 $419	9 $286	10 $347
11 $208	12 $303	13 $320	14 $347	15 $358	16 $212	17 $234
18 $194	19 $270	20 $329	21 $368	22 $284	23 $211	24 $236
25 $200	26 $245	27 $268	28 $284	29 $244	30 $194	31 $236

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Monthly average prices

About this property

Location

Room options

Executive Suite, 1 Bedroom

Suite, 1 Bedroom

Club Suite, 1 Bedroom

Suite, 1 Bedroom (Mobility Accessible, Tub)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Suites Chicago O'Hare

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Prices for upcoming dates