Name: Hyatt House Chicago Schaumburg
Address: 1251 American Lane, Schaumburg, Illinois, United States of America, Schaumburg, Illinois, US
Price range: US$130–US$319 per night
Rating: 7.57

What guests think

At Hyatt House Chicago Schaumburg, guests frequently praise the friendly staff and convenient location near shopping and dining, while noting dated rooms, uneven housekeeping, and maintenance issues, especially around the pool, hot tub, sauna, and in-room amenities.

Many like the spacious suites with kitchenettes, which work well for families or longer stays. Breakfast feedback is mixed: some praise the omelet station and hot options, while others find it basic, slow, or occasionally depleted; the bar is often closed. Overall, this is a practical, budget-friendly stay with notable trade-offs in modernity and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a pool, hot tub and sauna, but many reviews report maintenance and cleanliness problems (cold water, broken jets, ants/algae) and missing towels. The gym feels small with some equipment out of order, the bar is often closed, and parking is easy.

Related guest reviews

8

Nadya

17 Jun 2024

·

Stayed 2 nights

The pool hot tub was not working properly and the sauna as well wasn't working properly. Everything else was good.

6

Rebekah

19 May 2025

·

Stayed 3 nights

My toilet was overflowing had to change rooms cuz there was no plunger to be found and no Maintence person at 8pm at night. The new room was clearly not ready for guests. But they were fully booked. At least the toilet worked. For a Hyatt and the cost it should have been better. Pics make it look nice and it was no better then Motel 6. The only thing that was wonderful was the staff and esp Anita. She was amazing!!!!!! She worked her butt of for us customers and she made me feel at ease with the toilet problem it was like having a best friend 1000 miles from home. He has a good energy and vibes and it made staying there bearable. Also the bar was never opened once in my 3 day stay. And it was a weekend! Disappointing!

6

Tabitha

19 Sept 2025

·

Stayed 1 night

Pool area was dirty.

6

Marcella

22 Sept 2025

·

Stayed 1 night

Picture was barely hanging on in bathroom, algae on side of hot tub, too many chemicals in pool/hot tub and eyes were burning from just sitting in it. Paint is old in rooms and dated. No towels in pool area after going multiple times. Had to ask front desk for towels, said shed come fill the cabinet and put in 2 for us and then 2 other ones. Not many good choices for breakfast.

10

Cassandra

29 Sept 2024

·

Stayed 1 night

Fabulous room! Clean, spacious and comfortable. The hot tub was great and I loved the sauna. We were very satisfied with our stay. They DO NOT have an electric car charger (as it stated on hotels.com that they do). Hotels.com reached out to the hotel to correct this.

2

MARK

2 Jul 2025

·

Stayed 1 night

The hot tub was broken. The underwater light fixture came out, and amd was laying on the bottom. It had an exposed cord rubbing against the sharp edge of the housing...BUT THE TUB WAS STILL OPEN! WITH CHILDREN IN IT! The pool area had no towels, no outlets in the room for charging, the volume was inop on the tv, dirty trash with medical waste from previous guests, toilet seat broken and not even attached, body wash container empty, no bedding or pillows for fold out bed, and finally, dried blood on the sink next to the toilet. Clearly they have housekeeping, because we got a knock on door the door at 9:14am, wanting to service our room. Check out was 11am, and we had the DO NOT DISTURB tag on the handle. Horrible for a Hyatt branded hotel.

6

Thomas

15 Sept 2025

·

Stayed 2 nights

Bed was comfortable. Custom omelettes at breakfast were a nice touch. Fitness center was pretty filthy (see photos) Refrigerator was very loud.

8

Phil

17 Oct 2025

·

Stayed 3 nights

Friendly and helpful staff. Comfortable and clean place Wish the sauna had been working, though

6

Martina

13 Oct 2024

·

Stayed 3 nights

The internet service was horrible. The bar was closed down. The advertisement showed a bar and the bar was not open. I came up there to relax for my 50th birthday all the way from Ohio.

4

Breanna

7 Dec 2025

·

Stayed 2 nights

The pool area was disgusting. There were ants crawling around near the jacuzzi. And the jacuzzi was lukewarm with only a few working jets. My room also had no hot water in both the shower and sink in the bathroom. I had previously enjoyed a stay here but was disappointed this time, as I brought family with me this time, I will not be returning.

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Cleanliness

Cleanliness is inconsistent: while some guests found rooms very clean, many reported strong odors, stained or soiled linens, pests, and missed or superficial housekeeping. Several noted dirty or stained carpets and items left from prior stays.

Related guest reviews

10

Victoria

2 Jan 2026

·

Stayed 2 nights

Staff was amazing & the room was ver clean. My only complaint was that the pool area was very very cold. Other than that my stay was great.

2

Jacqueline

12 May 2024

·

Stayed 1 night

Rooms were not cleaned properly. Human and dog hair on the sheets. The sofa bed had dog urine on it. One room had signs of bedbugs.

4

Tyree

16 Oct 2023

·

Stayed 2 nights

The room was had a musty smell, the refrigerator kept buzzing with a loud noise all night, the thermostat was broken so cold air came out all day, there was blood on the sheets underneath all the blankets we slept on, had to be one of the worst stays of my life.

4

Elana

21 Dec 2025

·

Stayed 1 night

Room was mostly clean. Noticed a collection of nail clippings in the floor right up against the bottom of the bed. Asked that it be cleaned only to be told that housekeeping staff was gone for the day. This was at 5:40 PM on a Friday night. Ended up throwing a towel over the clippings so we didn’t have to look at them. Were told no other rooms were available. Later that night we unfolded the couch bed and pulled extra linens out of the closet. The white blanket that was provided had a brown rusty stain on it that looked similar to blood. Requested 2 new blankets from the front desk. Had to wait on hold while the front desk staff checked to see if there were any blankets available. Not sure what we would have done if the answer was no. We were told that yes there were blankets and that we had to go down to the front desk to get them. Overall just kind of a subpar experience. Remember you always get just what you paid for which in this economy sucks.

10

Tonya

27 Oct 2025

·

Stayed 1 night

Fresh fruit. Oatmeal. Nuts. Yoquart and freshly made omelette. Clean room. Excellent customer service. Great check in. Hot coffee in the Lobby all day.

4

Anna

3 Apr 2024

·

Stayed 1 night

Checked in and sat on the couch to figure out dinner, within 5 minutes we saw a large coach roach walking down the wall. They changed our room but gave nothing else but a sorry. Both rooms carpets looked dirty and poorly vacuumed. Stay somewhere else.

2

Francine

18 Mar 2025

·

Stayed 2 nights

We stay at quite a few hotels due to kids travel sports and are not very picky. We look for cleanliness and (hopefully) free breakfast. However, I would not stay here again. The room was dirty; ground in dirt and just gross. The TV, most of the lights and the room phone did not work and were told they could not fix them. We had only 1 bath towel and no-one available to get more. We booked a kitchenette and the dishes/utensils had visible, dried on food particals on them. The staff they did have was nice, but they were clearly lacking. Please choose elsewhere until they get thier issues remidied.

4

Kamran

16 Nov 2024

·

Stayed 1 night

Room carpet was dirty and sticky. The coffee maker didn’t work. The night stand light did not work. There were no pen and note pad in the room. The lights were very dim. Whit paint on the walls were dirty and old. Refrigerator’s compressor was making load annoying nose any time it started woking all night. It was totally not expected from Hyatt brand!

8

See

5 Aug 2025

·

Stayed 2 nights

We got there right at check in and the room wasn’t ready. Had to come back in an hour. Then when we finally got our room. We had dirty diapers in the corner of one of the rooms. Why would you even throw diapers over there? Other than those two problems, the place was nice.

6

Mukesh

11 Jun 2024

·

Stayed 1 night

Carpet was dirty .

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with useful kitchenettes, but furnishings and décor are often dated. Guests also mention noise from halls or elevators, weak Wi‑Fi, and various maintenance issues such as malfunctioning TVs, leaks, loud refrigerators, and intermittent hot water.

Related guest reviews

8

EDWIN

2 Sept 2025

·

Stayed 2 nights

The internet was very weak in the room and kept going out when using it. Had to go to lobby area to get a good reception.

8

Kim

16 May 2025

·

Stayed 1 night

The seem to be a little outdated and the tv didn’t work , it was worth the price .

8

Antonia

29 Sept 2025

·

Stayed 4 nights

I cannot say enough about the staff!! They were beyond amazing and accommodating - each and everyone! The area is safe, parking was easy and free, the free breakfast was delicious and the ladies running that area were wonderful. The lobby and common area looked renovated, clean and fresh. I only wish the actual hotel rooms looked and felt the same. The room we were in was outdated - especially the lighting and carpeting. I wish the room would've had a luggage rack, laundry bags, a bathroom exhaust fan, a full length mirror, a more comfy bed and a TV that swivels between the bed and the couch. Our overall experience was great and we'd definitely return if/when the hotel rooms get an update.

6

Corynne

6 Oct 2024

·

Stayed 2 nights

The bathroom sounded like a constant wind tunnel. Very loud. It sounded like the fan was on but we didn’t see a switch to turn it off. We had to keep the door closed. Also, the internet was awful. The TV would go in and out and I wasn’t able to get much work done either because of this. Not sure if I will visit this location again.

4

Steve

11 Oct 2024

·

Stayed 3 nights

I was disappointed. I have stayed at a lot of rooms in the same price range and this was, sub-par. There was a lot of noise. The rooms weren’t clean. There was visible wear. It needs a facelift and soundproofing.

6

Renette

1 Jul 2024

·

Stayed 3 nights

Water pressure and temp in shower is excellent. Loved having an oven and stovetop and 2-bedroom suite. The refrigerator made loud noises that woke us up at night and the toilet also kept running. The hallway carpets on the 1st floor are badly stained and look gross. They need to be properly cleaned or replaced. Staff was very friendly. Breakfast options were ok and the coffee was decent.

6

Marcelo

21 Oct 2025

·

Stayed 5 nights

The hotel is well located, and the service was excellent. However, on the second night of our stay, a leak started, dripping water like a waterfall right above the bed and into the bathroom. We requested a room change, but the manager refused, stating that there was no availability.

6

Socorro

15 Feb 2025

·

Stayed 1 night

Great location but beware! If you have a room anywhere close to the elevators, you will not have a good nights sleep at all. Noise was unbearable and a constant slamming noise was heard all night. So just try to avoid a room by the elevators or parking entrance at all costs.

6

Patrick

18 May 2025

·

Stayed 2 nights

All the staff were very friendly and helpful. Light fixture in room was missing a cover and had exposed wires. No TV/Cable working. Very loud. Could hear people in other rooms and from outside. Made hard to sleep at times.

6

Joseph

2 Dec 2025

·

Stayed 4 nights

It was not bad - but the facility could use a little love. No accessible wall outlets - they had been covered up? Hot water was scarce. Night stands were turned a way for them not to be useable. Asked for a plunger - was told there was only one and it was in use. Bed and pillows were not great. But everyone was friendly - so it's hard to really get mad about it. It did the trick.

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Service

Staff are frequently described as warm, helpful, and accommodating. However, responsiveness and management follow-through can be uneven, with reports of slow or missed housekeeping, unresolved issues, and poor handling of complaints or noise.

Related guest reviews

10

Ina

9 Oct 2023

·

Stayed 5 nights

Awesome staff. They were kind, attentive and extremely helpful. Made me want to stay longer. I highly recommend this hotel to everyone!!!!

6

Elizabeth

2 Jan 2025

·

Stayed 4 nights

We’ve stayed at this Hyatt before and really like the location. We have kids so we like the full sized refrigerator and kitchenette. There’s a lot of parking and breakfast is served everyday but basic continental options. The pool and hot tub is very small goes to about 4ft. The staff was not very attentive. The younger guy at check out never disclosed how much the deposit was which wasn’t an issue but they have no customer service skills. He didn’t let us know the pool or breakfast hours. I also requested for a roll away crib for a 4 night stay and they said they didn’t have any available upon check in. I had to ask 3 days in a row because they kept forgetting and finally on the 3rd night they brought one to the room. The room also was decently cleaned but you could tell just a quick wipe down. Fridge was still sticky and there were candy wrappers and peanuts under the couch and scattered around the room. We had to ask housekeeping to do a quick vacuum for us because I have a 1 year old walking around everywhere. The hotel itself was fine but sometimes it’s the staff that makes the difference. I wouldn’t book here a 3rd time.

4

Jason

3 Dec 2024

·

Stayed 14 nights

Terrible cleaning service. Manager and staff notified and nothing got done. Room missed cleaning x2. Would never go back to this hotel

2

Cinda

25 Aug 2025

·

Stayed 2 nights

On August 23, 2025, someone entered my room without my permission. This was a clear breach of my privacy and security, leaving me and my family feeling unsafe and extremely uncomfortable. I immediately reported the matter to your staff and the General Manager. Unfortunately, the response I received from the general manager was dismissive and unprofessional. He appeared unconcerned about the seriousness of the situation and acted as though we were not being truthful. The general manager stated that he reviewed the security cameras but claimed he could not see the individual who entered my room. Rather than addressing the matter further, he left the building for the day, leaving his staff member to manage the situation. She was unprepared and unable to provide adequate assistance in handling this serious security issue. Given the severity of this breach, I also contacted the Schaumburg Police Department and filed an official report for my family’s safety and protection. The following morning, I attempted to follow up with the general manager, but he did not report to work. As a result, the matter remains unresolved, and I am deeply concerned about both the security of your property and the lack of accountability demonstrated by management.

10

Ivon

14 Sept 2025

·

Stayed 1 night

Friendly customer service at all times in all areas

10

Tonya

27 Oct 2025

·

Stayed 1 night

Fresh fruit. Oatmeal. Nuts. Yoquart and freshly made omelette. Clean room. Excellent customer service. Great check in. Hot coffee in the Lobby all day.

10

Hope

9 Apr 2024

·

Stayed 3 nights

From the moment I walked in, the staff treated me like family. They made me feel so welcomed and safe.

10

Renee Joanna

22 Sept 2025

·

Stayed 4 nights

ALL staff were very friendly and helpful. Everyone at the check in/out desk were especially helpful. The custodian was very kind. Alice at the breakfast lounge was fun to converse with. It’s close by so many restaurants and a walkable distance to a large Korean grocery store and WoodfieldMall. The bed needs updating. It was kinda sunken in the middle. I'd definitely book it here again when I'm in Illinois again.

2

Prashant

4 Apr 2025

·

Stayed 3 nights

Terrible place. We booked a 1 bedroom and they gave us a studio. When we argued that this is not right the desk clerk blamed hotels.com saying they are messing up the online reservation. Hyatt is not responsible for this mistake. They told us that either you stay in this studio for the 4 days we booked else they will cancel the reservation. We reached at like midnight and with 2 ladies could not go anywhere else in middle of night so had to stay there. The service was terrible, room was dirty, everything was outdated, front desk was rude and inconsiderate at all times, breakfast was below average, bed was stinking mattress etc. Miserable place. Please do not book here again was our conclusion.

2

Jamshid

12 Nov 2024

·

Stayed 2 nights

The front desk person was anything but friendly. On arrival , while settling in for the evening to our room, the building fire alarm goes off and after all the fire trucks and firemen were clearing out , there was no direction from hotel personnel that iir was safe to go back in, we were NOT invited back in. Instead we had to speak amongst ourselves about safety of going back to our rooms. This hotel’s management should get ZERO stars. When we brought this subject up with front desk staff, not even an apology from them. do NOT stay here.

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Location

Convenient Schaumburg location near Woodfield Mall, restaurants, and major roads; many felt the area was safe and practical for getting around. A good suburban base for shopping and trips into Chicago.

Related guest reviews

8

Juan C

11 Mar 2023

·

Stayed 4 nights

Good location, close to freeway, walkable, friendly crew

8

HARISH

18 Jun 2024

·

Stayed 9 nights

Nice location, nearby most of it.

10

Melissa

14 Mar 2025

·

Stayed 5 nights

Perfect for our family who flew in from LA. Close to the mall and eating locations.

10

Andrew

12 May 2025

·

Stayed 1 night

This was a really nice Hotel in a quiet area! But there was plenty to do and eat in the area!

8

Tom

24 Jun 2024

·

Stayed 1 night

We were pleasantly surprised with the kitchenette in the room. A spacious shower was nice. Many restaurants in the area and easy access from the interstate.

8

Mary

13 Oct 2024

·

Stayed 1 night

Hotel was very close to highway. It only took 1 hour to drive into Chicago. Lots of shopping and dinning near the hotel

8

Naoya

4 Mar 2025

·

Stayed 1 night

Good location. Spacious room and good service

10

Renee Joanna

22 Sept 2025

·

Stayed 4 nights

ALL staff were very friendly and helpful. Everyone at the check in/out desk were especially helpful. The custodian was very kind. Alice at the breakfast lounge was fun to converse with. It’s close by so many restaurants and a walkable distance to a large Korean grocery store and WoodfieldMall. The bed needs updating. It was kinda sunken in the middle. I'd definitely book it here again when I'm in Illinois again.

10

Pang

20 Jan 2025

·

Stayed 1 night

Great stay. Nice big rooms. Close to Woodfield mall and lots of food around the area.

10

Evans

20 Mar 2025

·

Stayed 2 nights

it is an accessible and convenient property.

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AI-generated summary based on recent guest reviews

Dining

Breakfast ranges from appreciated hot options and an omelet station to basic selections that sometimes run out or feel limited, with occasional slow service. The bar is often closed, reducing on-site dining choices.

Related guest reviews

10

Jeanne

5 Jan 2024

·

Stayed 1 night

Excellent breakfast buffet!

8

Pete

16 Jun 2024

·

Stayed 5 nights

Very good breakfast Good rooms Amazing staff !

2

James

17 Feb 2025

·

Stayed 2 nights

Don't believe what you read. Check in was 3 yet at 6 we barely had an uncleaned room to go to. Hotel said had a bar it didn't. Hotel supposed to have a nice breakfast both days they was out of food by 8am. The hotel ruin my Valentine's Day plans. Not even an apology no compensation no upgrades

10

Micheal

1 May 2023

·

Stayed 1 night

A really great place to stay in Schaumburg. The room was clean and quiet, took almost no time at all to check in, and the breakfast was top tier. I've decided this will be my go-to place when I visit or shop in Schaumburg.

10

Tonya

27 Oct 2025

·

Stayed 1 night

Fresh fruit. Oatmeal. Nuts. Yoquart and freshly made omelette. Clean room. Excellent customer service. Great check in. Hot coffee in the Lobby all day.

2

Sanjeev

31 Oct 2025

·

Stayed 1 night

Hi, I just wanted to share some feedback about my recent stay. Unfortunately, my experience wasn’t great, the shower in my room wasn’t handled properly, and it made the whole experience uncomfortable. Also, the food service was quite disappointing. There weren’t many options available, and the service was very slow. For example, at the waffle station, it took more than 15 minutes just to get one item, which was quite frustrating. Overall, I didn’t really enjoy the stay due to these issues. I hope the management can take this as constructive feedback and make improvements for future guests.

8

Juan

24 Feb 2025

·

Stayed 2 nights

This location was great and staff was very accomadating however the breakfast could have been much better as the options were general (scrambled eggs, Sausage, diced potatoes and thin sliced of french toast). No syrup?

10

Kayla

19 Jun 2023

·

Stayed 3 nights

Hyatt house was an incredible stay, the staff was super friendly and went above & beyond to ensure we were taken care of. The breakfast was a great treat with a wide selection for even the pickiest eaters. Rooms were clean, cozy and the “kitchen” was definitely a huge bonus.

6

Martina

13 Oct 2024

·

Stayed 3 nights

The internet service was horrible. The bar was closed down. The advertisement showed a bar and the bar was not open. I came up there to relax for my 50th birthday all the way from Ohio.

6

Suzanne

24 Nov 2024

·

Stayed 6 nights

The breakfast primarily consisted of eggs, with no cheese or variety. If you arrive late, there's often nothing left. During my 6-night stay, the soap was never refilled. Additionally, room service took the used towels but didn't replace them.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$111
February	US$107
March	US$118
April	US$115
May	US$127
June	US$142
July	US$159
August	US$131
September	US$126
October	US$119
November	US$117
December	US$112

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $319	17 $211	18 $217	19 $163
20 $135	21 $139	22 $140	23 $218	24 $231	25 $259	26 $279
27 $138	28 $134	29 $136	30 $133

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $138	3 $138
4 $130	5 $130	6 $130	7 $130	8 $130	9 $138	10 $138
11 $138	12 $147	13 $147	14 $147	15 $224	16 $237	17 $232
18 $142	19 $134	20 $151	21 $147	22 $134	23 $155	24 $155
25 $134	26 $134	27 $147	28 $147	29 $134	30 $159	31 $155

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed with Sofa Bed

Room, 1 Queen Bed, Accessible Bathtub

Suite, 1 Queen Bed, Accessible Bathtub

Room, 1 Queen Bed (High Floor)

Room, 1 Queen Bed, Mobility Accessible

Suite, 1 Queen Bed, Mobility Accessible

Suite, 2 Bedrooms

Suite, 1 Bedroom

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hyatt House Chicago Schaumburg

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Prices for upcoming dates