Crowne Plaza New Orleans French Qtr - Astor by IHG

The Front Desk was great . The room smelled wet and bathroom looked like it was not cleaned. Front desk was informed and took action immediately. The hotel really needs to be updated .

The restaurant inside the hotel was nice breakfast was not provided with stay it was $25 more per person and the rooms could be updated a little more I could be a microwave in the rooms the staff hospitality is beyond exceptional. Pool was outside and it was raining so didn’t get to experience the pool but would have loved a hot tub. It was only Ice machines on certain floors.

The hotel's beds and furniture were damaged and dirty. The door had a gap and it appeared to have been kicked in. The room had bugs. I observed the front desk manager trying to catch a cockroach with a sheet of paper while she had a line of guest. I definitely did not feel safe in this hotel.

The Astor Crown Plaza has always been my go to property in New Orleans. Hotel is very nice and the staff are always very helpful.

There was a water leak right above the toilet. Every time you would sit to use the toilet there was a steady leak of water on your back!