Is parking available at the property?

Self parking is available on-site for a fee of USD 42 per night, and valet parking is also offered at USD 52 per night with in/out privileges. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee of approximately USD 24 per person.

Does the property allow pets?

Pets are allowed at the property with a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 12:00 PM. Late check-out is available for a fee, subject to availability.

What accessibility features does the property offer for guests with disabilities?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. Specific details about accessible rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The hotel is centrally located in New Orleans, just steps from Canal Street and a 4-minute walk from Bourbon Street. It is 0.3 miles from Caesars New Orleans Casino and 0.7 miles from the Ernest N. Morial Convention Center.

Does the property have a swimming pool?

Yes, the hotel features an outdoor swimming pool. The operational hours and seasonal availability are not specified.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Sheraton New Orleans Hotel – Stunning Views

Average nightly price at Sheraton New Orleans Hotel by month, last 12 months (USD)
Month	Average price
January	$165
February	$213
March	$244
April	$226
May	$213
June	$185
July	$177
August	$118
September	$183
October	$262
November	$183
December	$126

What guests think

Across recent reviews of Sheraton New Orleans Hotel, travelers praise the walkable Canal Street location and lively lobby vibe, while feedback is mixed on aging rooms, variable cleanliness, and inconsistent service during busy periods.

Many appreciate impressive city and river views, but report expensive, sometimes slow valet parking and added fees that can surprise at checkout. On-site options like the lobby bar, Starbucks, pool, gym, and club lounge are convenient, though the pool is small and food quality and value receive mixed comments. Expect a central, high-energy base with conveniences and trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a lively lobby bar and Starbucks, a small outdoor pool, a gym, and a club lounge. Parking is pricey with frequent valet delays and occasional capacity issues, and elevator waits spike at busy times.

Related guest reviews

10

Tarisha

Jan 3, 2025

·

Stayed 3 nights

Second time staying at this hotel. Nice location, close to everything, and you can enjoy without having to be directly on the party strip. The hotel has a Starbucks, bar, breakfast restaurant, small outdoor pool and plenty of meeting rooms for events and conferencing. I would recommend staying here if you don't want to be directly on the party strips.

4

Viet

Nov 30, 2025

·

Stayed 1 night

Valet parking was advertised but in actuality their capacity is always full. Forcing guests to park multiple blocks away and carry their luggages back to the hotel. When we asked if could temporarily park on the side of valet to check in and offload luggage, attendants were smug and tried to rush us.

8

Linda

Sep 1, 2025

·

Stayed 5 nights

Pool was smaller than expected. Concierge was excellent!! Rooms could have been vacuumed and dusted a little more.

8

Abdul Rahman

Aug 14, 2024

·

Stayed 3 nights

The hotel is in a great spot and has good breakfast, but it's a bit outdated. The parking is bad and the pool is really small.

8

Gilbert

Dec 3, 2024

·

Stayed 4 nights

The hotel was nice as always, but the elevator situation was too much. We had to wait a half hour for the elevator to take us to our floor. The old system of entering an elevator and pressing the button for your desired floor is much more practical and efficient.

8

Ken

Dec 2, 2024

·

Stayed 2 nights

The valet service was a disaster when checking out. It was Sunday after a big local college game. But waiting 45-50 minutes in line was overwhelming.

6

Oscar

May 25, 2025

·

Stayed 7 nights

Full of contradictions. Fantastic gym, dirty and dark room. Very helpful staff, worst hotel bar I’ve ever visited. Delicious but super overpriced breakfast. I will aim to go somewhere else in the future.

10

Diane

Oct 7, 2025

·

Stayed 6 nights

Room was ready when we got there 2 hours early. Clean and comfortable. Good breakfast buffet daily, nice pool outside. Pick ups out front, taxis waiting all the time, Hop On Hop Off tour bus has a stop right in front too. Easy walking distance to shops, restaurants, casinos, Bourbon St, riverfront.

10

Ayleen

Nov 5, 2024

·

Stayed 2 nights

valet took about 45mins at check out. overall the stay was good, centralize, and safe.

10

Karlee

Feb 11, 2024

·

Stayed 1 night

Parking was only offered as valet and cost over $50 a day

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AI-generated summary based on recent guest reviews

Cleanliness

Reports are mixed: many found rooms and common areas clean, but recurring comments cite odors, dust, stained tubs or carpets, occasional pests, and missed or delayed housekeeping.

Related guest reviews

6

Nguyen Thanh

Aug 11, 2025

·

Stayed 4 nights

Could use a deep cleaning, dark carpet shows up a lot of dust build up where vacuum doesn’t pick up.

8

Brieanne

Aug 14, 2025

·

Stayed 4 nights

I enjoyed my stay, the facility was clean and cleaning of my room happened daily. However, my room smelled like smoke.

8

Tanyra

Jul 11, 2025

·

Stayed 3 nights

Staff did not clean room or give clean towels but once in the 3 days of our stay

10

Linda

Nov 4, 2025

·

Stayed 4 nights

All good was always delicious (hot items could be hotter) but excellent service and always spotlessly clean

6

Thomas

May 1, 2025

·

Stayed 3 nights

This hotel is very dated and our room was not the cleanest. Main room was ok, but the bathroom had so much dust and grime in the ceiling vent, tub was permanently dirt stained, the toilet ran for 30 mins after each flush, just not pleasant at all. We were put in a room right outside the elevator doors and directly below the club lounge, so it was quite noisy throughout the nighttime.

4

Monique

May 28, 2025

·

Stayed 3 nights

Good location. Room could have been cleaner

6

Victoria

Apr 15, 2025

·

Stayed 2 nights

The location was great but I was a bit disappointed because our room had an old water smell, no microwave or fridge! The bed was comfortable and the shower was strong and hot! It was an ok stay

8

Katrina

Jul 18, 2025

·

Stayed 4 nights

My bathroom could have been cleaner, and there was a roach in there. The emergency alarm also went off, and one message said to evacuate and another said to remain in the room. Trash in the hallway was there for two days although housekeeping was present. While sleeping, I heard something outside my window. I awoke to find a window cleaner repelling down the building.

2

Matthew

Aug 10, 2025

·

Stayed 2 nights

I asked to have the ac unit fixed and it was not. The sheets had blood on them and I asked to get new sheets but no one came to give us clean sheets

6

Ericka Stephanie

Aug 16, 2025

·

Stayed 3 nights

The room had a funky stale odor in it as soon as you walked in. The view from the window was the side of another building. None of the floor’s ice machines worked. We you called for ice they would say they were busy but you can use the ice machine “Really”. Then when they bring the ice the ice container was so small you can only get 2 drinks out of it. It’s time for the Sheraton to upgrade!!! I will have to think if I would utilize this hotel on my next visit!!

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AI-generated summary based on recent guest reviews

Rooms

Many enjoy comfortable rooms with sweeping city or river views, but several feel dated, with noise from streets or elevators and issues like weak AC or hot water, plus no standard in-room fridge or microwave unless requested.

Related guest reviews

6

Steve

Mar 24, 2025

·

Stayed 2 nights

A very loud mechanical buzzing noise kept us from sleeping well

10

Lance

Apr 14, 2025

·

Stayed 2 nights

Really nice place to stay my only problem was they didn’t have microwave or refrigerator in the Room

10

Jacqueline

Aug 3, 2025

·

Stayed 3 nights

Safe and convenient location ! Rooms could be a bit more modern

10

Christel

Mar 26, 2025

·

Stayed 4 nights

Close to a lot of things. Comfortable beds. Love the elevator system. If they ask FQ view or River view, i’d choose river; FQ view was underwhelming.

4

John

Apr 14, 2025

·

Stayed 2 nights

Incredibly noisy room. You could hear every minor noise from the other room. At night I was on the 40th floor and you could hear every car noise and police siren.

6

Wenona

Nov 5, 2025

·

Stayed 3 nights

The hotel room I was in was old/outdated. The shower head came off during my shower. They did fix this promptly. The last night my key would not work and I had to go down to the desk twice to get new keys. Neither worked and they had to have security come up to let me into my room. I stood in the hall for some time before anyone came to help. My room was also not cleaned the last day but I was too tired to call and ask for housekeeping to come up after the fact.

10

Joseph Eduardo Ramirez

Jun 30, 2025

·

Stayed 3 nights

Great location just a bit outdated rooms.

10

Robyn

Aug 17, 2025

·

Stayed 3 nights

Stunning City Views! Beautiful room with excellent service.

10

Marcus

Sep 1, 2025

·

Stayed 2 nights

Like the lake view

10

Patricia

Apr 26, 2025

·

Stayed 1 night

I did not know that there was no refrigerator or microwave in the room. For the rates that are charged, both of those should be in the room. Hotels that are less in cost and that are not as nice has the Sheraton has both. I did find out we can request a refrigerator. Other than that, I love the hotel and will be staying there again.

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AI-generated summary based on recent guest reviews

Service

Staff are often praised as friendly and helpful, especially at check-in. However, reviews also note inconsistent front-desk responsiveness, communication lapses, and billing or refund issues during peak periods.

Related guest reviews

4

Angel

Mar 6, 2025

·

Stayed 7 nights

In a good location but everything is an up charge and the staff wasn’t the best. Got additional charges not sure for what they said they would refund me, just checked out but waiting on the refund.

10

Deonte

Jun 25, 2025

·

Stayed 3 nights

Employees were excellent! Kenny helped me and my girlfriend plan our weekend. Excellent customer service! We will definitely be back

6

Sarah

May 27, 2025

·

Stayed 1 night

I checked in at the front desk. Was told I would get a text when my room was ready. 2 hours pass and I flew it back in line to check in. When I got to the front the worker said “oh yeah your room is ready I just haven’t had time to text you”. I was waiting for hours for a text that was a simple click of a button to send.

2

TeKyesha

Mar 7, 2025

·

Stayed 1 night

I was assigned a room that had not been cleaned. However, I was appreciative of Denesha/Deleyah (sp.) who gave me a new room and access to the club for complimentary breakfast and evening cocktails. There was something wrong with the door/key system. I spent a great deal of time locked out of my room, waiting to get rekeyed keys, or waiting for someone to come let me in my room. It was a huge inconvenience.

8

Alex

Jul 23, 2025

·

Stayed 7 nights

The front desk is very unfriendly. They provide bad service . They dont seem to have adquite yrainings and knowledge of the hotel service fees and very misinforming. I am still waiting for the$200 ereor charge refund before insue the hotel.

10

John

Apr 24, 2025

·

Stayed 2 nights

The staff was incredible!!

10

Trenisha

Dec 1, 2025

·

Stayed 1 night

From the time we entered the hotel we felt welcomed, Everyone was friendly. I will always book here anytime I come to New Orleans. Everything was GREAT! Thank you.

10

Shirin

Nov 1, 2025

·

Stayed 1 night

The checkin was amazing. The lady who helped me was amazing! She checked me in early, helped with locating my Marriott membership number and explained the two benefit tours that you get.

10

Julio

Nov 8, 2025

·

Stayed 4 nights

From the valet to the bell hops to the front desk to the maids to the bar / restaurant staff to the room service EVERYONE was top flight! All so friendly, caring and professional! They made our stay unbelievable and so special! We cannot wait to go back!

4

Anne

May 4, 2025

·

Stayed 4 nights

Reserved a king bed room online. None were available when I arrived. No fridge in room—this is a deal breaker for a solo traveler in a city with amazing food. Obvious stains on ceiling, carpet in hallway. Service was poor—desk staff were surprisingly rude/unfriendly each day. Entire hotel was just loud. For this price point I expected way better.

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AI-generated summary based on recent guest reviews

Location

Excellent, central base on Canal Street within easy walking distance of the French Quarter, riverfront, streetcars, shops, and dining.

Related guest reviews

10

Jim

Apr 15, 2025

·

Stayed 5 nights

Excellent property walkable to the French Quarter. Great staff.

10

Miao

Dec 29, 2024

·

Stayed 2 nights

Great location! A couple of blocks away from River Walk and tons of restaurants nearby

8

Amanda

Aug 4, 2025

·

Stayed 6 nights

Walking distance to French Quarter

10

Douglas

Nov 20, 2024

·

Stayed 3 nights

Great views and convenient location. Walking distance to many great amenities.

10

Tracy

Apr 21, 2025

·

Stayed 2 nights

We have stayed here several times. The location is perfect, you can easily walk to the quarter in minutes. The only thing that needs updating is the bathtub. They need to be removed and put in walk-in showers. Something a little more modern

10

Aquisha

May 19, 2025

·

Stayed 2 nights

you are directly in the middle of everything. You literally can walk everywhere without a problem.

10

Diane

Oct 7, 2025

·

Stayed 6 nights

Room was ready when we got there 2 hours early. Clean and comfortable. Good breakfast buffet daily, nice pool outside. Pick ups out front, taxis waiting all the time, Hop On Hop Off tour bus has a stop right in front too. Easy walking distance to shops, restaurants, casinos, Bourbon St, riverfront.

10

Howard

Jul 28, 2025

·

Stayed 4 nights

Location

10

Kate

Mar 8, 2025

·

Stayed 1 night

Very nice hotel. Great location. We would return.

10

Kim

Apr 25, 2025

·

Stayed 3 nights

I always like the Sheraton. I've been staying here periodically since I was a kid. Convenient but not right in the French Quarter.

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AI-generated summary based on recent guest reviews

Dining

Breakfast buffet and on-site options are convenient and often enjoyed, but value and quality are inconsistent, with some slow service at the lounge/restaurant and Starbucks.

Related guest reviews

6

Melissa

May 6, 2025

·

Stayed 1 night

Shower pressure was horrible and lucky if you get hot water. Food at the hotel was subpar.

10

Tarisha

Jan 3, 2025

·

Stayed 3 nights

Second time staying at this hotel. Nice location, close to everything, and you can enjoy without having to be directly on the party strip. The hotel has a Starbucks, bar, breakfast restaurant, small outdoor pool and plenty of meeting rooms for events and conferencing. I would recommend staying here if you don't want to be directly on the party strips.

10

Erica

Dec 26, 2024

·

Stayed 3 nights

Nice clean room and good food on the Club room floor.

10

Linda

Nov 4, 2025

·

Stayed 4 nights

All good was always delicious (hot items could be hotter) but excellent service and always spotlessly clean

4

Laura

Jan 12, 2025

·

Stayed 3 nights

Good location but a weird hotel. It was very cold outside but my bed had only two sheets on it instead of a blanket. When I asked for a comforter they brought me… a third sheet! I ordered room service one morning because I had an early work call but it took almost 50 minutes (at 7 am) and I had to end up canceling the meal because I would be too late for work. Shower drain was clogged. Dim lighting. BUT! The staff I interacted with were all very kind. No shade intended to them. Just the facilities need some more care and attention.

10

Shamethia

Jan 2, 2025

·

Stayed 1 night

Valet was expensive but worth it. Restaurant selections were amazing. The wifi was not working.

8

Alberto

Jan 4, 2025

·

Stayed 2 nights

cleanliness average, my room assigned safety box didn't work. We stay 2 nights with family. The safety box was reported and never fixed. Good city view. A/C was on at all times running very loud...may be old ac equipment. Parking rates are very overpriced, but even, on public parking. $75 per night...Average breakfast, under average waitress at least on the breakfast. Only 1 guy with 2 pan and 2 induction burners like a little toy to prepare omelets. Charge breakfast $35 p/p, but has to wait 1 hr for omeletes...crazy...!!!

10

Jim

May 1, 2024

·

Stayed 2 nights

Liked location. Service has dropped off a bit in lounge

8

Linda

Jan 5, 2025

·

Stayed 2 nights

Consierge was top notch! Excellent service, great recommendations and very personable Hot water was scant, but room and bathroom were large and very clean. Had an issue with the safe and security was quick to reply and fix. Had a drink at the bar - bartender very pleasant but maintenance issues meant there was an unpleasant odour - we didn’t stay long… Recommend getting the king room with floor to ceiling window with city view! Buffet breakfast was disappointing for the price and we weren’t given the option to order a la carte. Would recommend. Super convenient to the French quarter, hop on hop off tour and many attractions. But go somewhere else for breakfast would be my suggestion

10

Kawanda

Dec 1, 2025

·

Stayed 2 nights

Sheraton on Canal is still the best hotel in the city for Bayou Classic. Fun vibes, great service and delicious breakfast buffett at a great price.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $203
18 $144	19 $143	20 $151	21 $368	22 $508	23 $292	24 $1,233
25 $326	26 $350	27 $146	28 $144	29 $143	30 $240	31 $441

Su	Mo	Tu	We	Th	Fr	Sa
1 $138	2 $138	3 $142	4 $236	5 $282	6 $623	7 $664
8 $238	9 $141	10 $141	11 $140	12 $141	13 $1,178	14 $1,178
15 $294	16 $238	17 $234	18 $291	19 $306	20 $497	21 $301
22 $129	23 $112	24 $114	25 $126	26 $112	27 $304	28 $423
29 $112	30 $126

Sheraton New Orleans Hotel

Prices for Sheraton New Orleans Hotel

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Deluxe Room, 1 King Bed, City View

Executive Suite, 1 King Bed with Sofa Bed

Club Room, 2 Double Beds

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Deluxe Room, 2 Double Beds, City View

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Traditional Room, 1 King Bed

Club Room, 1 King Bed

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Club Suite, 1 Bedroom

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Traditional Room, 1 King Bed (Hearing Accessible)

Traditional Room, 2 Double Beds

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Traditional Room, 2 Double Beds (Hearing Accessible)

Guest reviews of Sheraton New Orleans Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton New Orleans Hotel

Considering this hotel for your New Orleans trip?

Prices for upcoming dates