Residence Inn Baltimore White Marsh

The staff was really polite and it was free parking and free breakfast .

Amazing breakfast Nice game room for children Room was very comfortable and clean

Nice clean property. Pet friendly. The one time I wanted a shower cap I see they don't do that anymore.

I liked my stay at this property and most things were pretty decent. Loved the pool. The room was perfect for us. The only thing that stands out as needing improvement is the breakfast. The turkey sausage looked and tasted like very low quality.

Not happy to pay for parking. Should be included in the rate paid to stay.

All of the staff was friendly. We’ve stayed here before and keep coming back. The hotel is always seasonally decorated. The breakfast is filling and has lots of options. Room was clean and comfortable. The game room is always fun to play in.

This property is one of the nicest we’ve stayed at in the area. Clean, pool was beautiful and breakfast has many options!

The beds aren’t queen beds. They are full beds also, I needed a room with double beds and they don’t have that. The pool was dirty and the water kept going out of the rooms.

I took my 2 year old with me and we had an amazing stay. The staff was very pleasant and the hotel was clean and well maintained. We enjoyed the pool in the early morning(10am open) and right across the street is an indoor playground. The bed was very comfortable and I loved the fulled kitchen. I would definitely go again.

Stayed only overnight on New Year's Eve. This morning while leaving found a ticket under the wipers. It was for not registering the car for parking The clerk at the time of registration never asked car info for registration so it was strange to find the ticket While checking out a different clerk on the morning shift said it is just a notice and just throw the ticket away although the ticket had a QR code to make payment. She told me not to worry since I was checking out She agreed the the clerk at the check in should have recorded our car info and registered it I do not want to get a surprise parking bill. Please respond

Room was good and clean

The room had an odd smell that was difficult to mask with spray. We called and asked for towels and wash clothes, they said that they would be right up… but they never came. The tub drained extremely slow and had sand like debris in it when the water went down. We have stayed here several times, but this was the worst. We actually left two days earlier than we planned.

This property was very old, worn and dingy. The lobby seemed updated a little, but the rooms were old. They look like the pics, but it’s obvious they used photography tricks. It smelled like a bar full of old stale cigarettes and marijuana. We were afraid to unpack because we didn’t want our clothes to smell. Even the bedcovers smelled the same. I was unable to sleep because the smell repulsed me. The decor was old. They seemed to be pumping deodorizer into the lobby because initially it didn’t smell bad, but the hallways and rooms were unbearable to me. The only reason we stayed overnight was because we checked in late at night and didn’t have the energy to search for a new hotel, but I was wide awake at 6a and called around and we checked out promptly at 8a (didn’t even shower, that shower was old and dingy too), and went to a newer, cleaner, great smelling hotel a mile away(Holiday Inn Express). I’m not sure how this place is getting good reviews, it needs to be gutted and fully renovated because the smell is in the carpet and walls. I sprayed a bottle of febreze and Lysol and it did not help:( They did apologize and refunded me half of my one night stay and didn’t hold me to the nonrefundable clause for the two days I had reserved so that was appreciated.

The staff, the cleanliness

I would not recommend staying at this hotel. Staff was very nice but the place was dirty, ripped up carpets, moldy vents, dirty carpets, floors and cabinets.

Not clean

everything was great, room was spotless and your staff was very polite and very friendly and helpful. Thanks

It was clean and staffs were professional and always wanting to help

Was switched to three different rooms in my three week stay. Last room bathroom shower has broken cracked tiles that someone did a poor fix. The whole shower needs to be redone. The cabinets are worn out. The hotel needs to spend some time and unfortunately some money to remodel the rooms. Plus, they should have a dedicated floor where only animals that are with the residents stay as that is part of the issue with the rooms. The smell is musty mildewy and animal. People with allergies like myself had a hard time staying there. Very disappointed in my three week stay with them.

It was clean

The room was like out apartment it have refrigerator stove microwave. Every was perfect

The check in was fine, a bit of a wait but staff was polite. The microwave in our room was broken we called maintenance but nobody showed.

Good location, massive rooms, central to where we needed to be.

The two bedroom suite is so huge and comfortable

The hotel is dated but clean. We had trouble with our lock that never got fixed during our stay.

This property needs a refresh - badly! The room was dark with inadequate lighting, dark decor, and really poor layout. If a third person stays, they have to go thru the bedroom to use the bathroom. There were only two (yes, two) tissues. The paper towels were cheap and ended up using quite a bit of the roll just to get them to tear off right. The desk had previous unwired spills. The water was excoriatingly hot. The bed was comfortable but they offer no king size. The thermostat setting on 70felt like 55, but increasing to 73 then felt like 80. The TVs kept giving us connection errors. Sorry to have stayed here - as Marriott shareholders this is very sad see a property in this state.

Once checked in, there were issues with tv’s. 2 tv’s didn’t have Netflix due to needing new adapters.

Room was great, pretty much a studio apartment for less than $200. Room was very comfortable had a full fridge and kitchen area. It was quiet, the free breakfast was good, I will be staying here again next time we visit baltimore

The room didnt have air conditioning. Never got below 78 degrees

Great 3 night stay. The room was comfy and fully furnished. Area was safe. Service was good. Breakfast was decent.

Fantastic stay!!!! They were accommodating to our needs for quiet. The room was spacious, clean and staff friendly. Will stay here again.

The check in was fine, a bit of a wait but staff was polite. The microwave in our room was broken we called maintenance but nobody showed.

The front desk staff was amazing

The room had an odd smell that was difficult to mask with spray. We called and asked for towels and wash clothes, they said that they would be right up… but they never came. The tub drained extremely slow and had sand like debris in it when the water went down. We have stayed here several times, but this was the worst. We actually left two days earlier than we planned.

everything was great, room was spotless and your staff was very polite and very friendly and helpful. Thanks

Staff was fantastic, easily accessible, tons of dining options nearby, area was peaceful

There was a random man sleeping in the hallway outside my room; the toilet in my room was leaking and when they checked me into a new room, hotel staff entered my room without knocking with their own key. This hotel has really gone downhill.

All of the staff was friendly. We’ve stayed here before and keep coming back. The hotel is always seasonally decorated. The breakfast is filling and has lots of options. Room was clean and comfortable. The game room is always fun to play in.

I’m upset that I was charged twice. The website said check-in at anytime. I traveled all the way from Utah to Maryland. When I got in they said they cancelled the reservation and the only way to stay was by paying for the stay again. So a $900 stay, as I was waiting for my apartment to be ready turned into an $1800 stay. An air bnb would have easily cost less than that. I’m pretty bummed, honestly. Especially that being my first interaction with someone in Maryland. PLEASE change the check in time maximum, so folks know their reservation will be cancelled otherwise.

Stayed only overnight on New Year's Eve. This morning while leaving found a ticket under the wipers. It was for not registering the car for parking The clerk at the time of registration never asked car info for registration so it was strange to find the ticket While checking out a different clerk on the morning shift said it is just a notice and just throw the ticket away although the ticket had a QR code to make payment. She told me not to worry since I was checking out She agreed the the clerk at the check in should have recorded our car info and registered it I do not want to get a surprise parking bill. Please respond

A serene, comfortable and quiet environment

Good location , professional and friendly staff . Property was clean and my family found it comfortable

Good location, massive rooms, central to where we needed to be.

Quiet area near shopping. Nice size rooms. Could have better couches.

Very clean and close to everything

Quiet

Staff was fantastic, easily accessible, tons of dining options nearby, area was peaceful

Great 3 night stay. The room was comfy and fully furnished. Area was safe. Service was good. Breakfast was decent.

It was a wonderful stay experience at the Residence Inn, White Marsh located in a serene environment. The staff were polite, kind and helpful Rooms are clean and breakfast is good too.

We often stayed here in the past year to visit our daughter in school. Now that she graduated, we will miss this place. Quiet, simple, clean and accommodating personnel. God bless you all!

The staff was really polite and it was free parking and free breakfast .

Ok place, budget kind of hotel. Breakfast wasn’t anything special

I like a lot, breakfast, the little fireplace, the cleaning staff, the desk staff, all of it.

I liked my stay at this property and most things were pretty decent. Loved the pool. The room was perfect for us. The only thing that stands out as needing improvement is the breakfast. The turkey sausage looked and tasted like very low quality.

Room was great, pretty much a studio apartment for less than $200. Room was very comfortable had a full fridge and kitchen area. It was quiet, the free breakfast was good, I will be staying here again next time we visit baltimore

All of the staff was friendly. We’ve stayed here before and keep coming back. The hotel is always seasonally decorated. The breakfast is filling and has lots of options. Room was clean and comfortable. The game room is always fun to play in.

This property is one of the nicest we’ve stayed at in the area. Clean, pool was beautiful and breakfast has many options!

Staff was courteous and accommodating. Enjoyed the free breakfast!

Stayed for the night breakfast buffet was great

Great 3 night stay. The room was comfy and fully furnished. Area was safe. Service was good. Breakfast was decent.