Name: Red Roof Inn Benton Harbor - St. Joseph
Address: 1630 Mall Drive, Benton Harbor, Michigan, United States of America, Benton Harbor, Michigan, US
Price range: $51–$83 per night
Rating: 5.75

What guests think

At Red Roof Inn Benton Harbor - St. Joseph, many reviewers report serious cleanliness and maintenance issues, including dirty rooms, strong smoke or musty odors, bugs, and broken fixtures, while a smaller number mention friendly staff, pet-friendly policies, and convenient access.

Many felt the area and on-site atmosphere were unsafe or noisy, citing late-night activity, loitering, and thin walls. Service feedback is inconsistent: some praised kind front-desk and housekeeping, but others noted overbooking, slow or unhelpful responses, and difficulty obtaining refunds or room changes. Several guests also said online photos were misleading compared with the hotel's current condition. Expect a budget stay with significant trade-offs and limited reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

6

jordan

Nov 16, 2024

·

Stayed 1 night

bugs in bathroom and pop machine don’t take dollar bills

10

Jerena

Oct 28, 2025

·

Stayed 1 night

Parking easy

4

William

Jun 10, 2025

·

Stayed 3 nights

Old and run down.

6

howard

Aug 7, 2024

·

Stayed 1 night

Hotel was old and kind of run down. looks like they working on doing updates. room was comfortable and conveniently located

4

Nicholas

Jul 13, 2025

·

Stayed 2 nights

Check in was nice and easy. Staff was very friendly. Then we went to the room...the ceiling in the outdoor hallway have serious water damage. The stairs had broken bolts that hold them together.The room was dirty. From the floors to the ceiling. The walls had some kind of black residue. You could see the light shining through the edges of the door (no weather seal) so you know bugs can just walk right in ( though thats the one positive thing i can say. I didnt SEE any bugs). The sheets had crumbs inbetween them. How do fresh sheets get crumbs between them? We went to a near by store and bought a cheap set of sheets. The bathroom was just as nasty. There were several vehicals in the parking lot that never moved. Appeared to be abandoned or lived in. Would not recommend.

4

Antonio

Jul 23, 2023

·

Stayed 1 night

The establishment is in need of some major repairs, a coat of paint won’t cut it. Low water pressure if shower, broken and abused furniture, moldy smell even if ac is maxed out and open window. Neighbourhood not safe Only positive aspect, check in was quick and friendly. They charged the CC before our arrival, it’s not pay when you arrive. This is a last resort no choice place to stay.

2

Azamat

Jul 27, 2023

·

Stayed 2 nights

There was extremely loud boomy rap music from local gangs all night long, and the police could not do anything to them, the room was dirty, non-smoking room. Lobby is protected by bulletproof glass, but what about patrons?

4

Larry

Jul 24, 2025

·

Stayed 1 night

Poor condition, dirty, panhandlers in the parking lot

2

Jeff

Aug 31, 2025

·

Stayed 2 nights

There was nothing good at all! This hotel needs to be condemned! They were trying to do major renovations while renti g rooms! They were grinding rusty railing and ceiling supports. When they saw us pull up to our room they stopped. But as soon as we went in they started again covering my truck with rust and paint debris. Then there was one of the workers with a leaf blower that blew crap under our door and into our room! I moved my vehicle then they kept grinding until after 6 pm! We thought they would be done, but then they started again bright and early the next morning waking us up!! I went to the front deskand they told us the place changed hands 7 days prior and they said they could've close to do the repairs that they probably wouldn't pass inspection for reopening! So why in the hell wouldn't they say that when i made my reservation!! Or why would they rent rooms anywhere near all this mess!!

6

Kenneth

Aug 25, 2024

·

Stayed 2 nights

Only interacted with people at check in, very fast easy efficient. Room was Clean tidy, & plenty of hot water for showers. Good Value for the area. The aesthetics of the exterior perimeter landscaping & grounds is a bit rough & not very inviting. But All OK

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Cleanliness

Reviews repeatedly cite poor cleanliness: dirty floors and bathrooms, stained linens, strong smoke or musty odors, and frequent roaches and other bugs. Housekeeping and supplies are unreliable, with many reports of missing towels, toilet paper, or soap.

Related guest reviews

2

Tiesha

Oct 2, 2025

·

Stayed 1 night

It was super nasty hadn’t been clean writing all over the walls fridge wasn’t clean no remote for tv

2

Ruben

Dec 29, 2025

·

Stayed 3 nights

As soon as I walked into the room, I knew I had made a mistake. The picture you see on the advertisement is definitly not what you get. I felt I walked into a old seedy room like you see on a TV show. The front door looked like it had been previously kicked in and did't close properly leaving a 3/4 inch gap at the bottom that allowed a big cold constant draft in. I had to keep the heater on at 75 degrees to compensate. The headboard had greasy fingerprints all over, the bathroom was dirty and did'nt have toilet paper and on top of that it had no hot water. the room reaked of cigarrettes and there were people hanging out throughout the night out front and speaking loudly. needless to say it was a sleepless night.

2

Erik

Jul 21, 2025

·

Stayed 1 night

Dirty and cockroaches. Once we saw them we packed our bags back up and slept (or shifted uncomfortably all night) in the car. Spend a little more and get a good night's sleep!

2

Fawn

Sep 18, 2025

·

Stayed 1 night

The room was absolutely filthy! Dirty towel in bathroom towel rack laying on the toilet. Holes in the wall, door covered in dirt, floor disgusting! The worst room I’ve ever paid for.

2

Yesenia

Aug 11, 2025

·

Stayed 1 night

The property is very rundown, dirty, and unsafe. The inside security lock on the door was missing. The shower curtains where filthy, there was no soap/shampoo in the dispenser, and no towels were provided. There were holes in the walls and handprints on the walls and head board. I'm never staying in another Red Roof again.

2

Susan

Jul 22, 2025

·

Stayed 1 night

The bed was clean but the comforter has holes in it. The floor was filthy, under the rug was gross. I mopped the floor 3 times to grt it clean. Furniture had rips. There were holes in the floorboards. The soffit outside were missing and falling apart. I am surprised the health department allows this place to stay open. Under the bed was unspeakable.

2

Amanda

Aug 17, 2025

·

Stayed 1 night

It was terrible. The room was not clean and we found roaches on the floor on the bed.

2

Anthony

Oct 19, 2025

·

Stayed 1 night

Room very bad condition ,dirty, found three bugs in room,could not stay there,need a refund

2

Kestutis

Aug 14, 2025

·

Stayed 1 night

They put us up in a room that smelled badly of cigarette smoke, even though their entire facility was no smoking. Initially, no bath towels were provided. The entire building and rooms need to be redone.

2

Luke

Jul 21, 2025

·

Stayed 2 nights

Do not stay here if you’re looking for a non-smoking hotel. The whole place smells like an ashtray.

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Rooms

Rooms are dated and often noisy, with many reports of uncomfortable beds; Wi-Fi and in-room amenities like TV or AC are frequently unreliable.

Related guest reviews

6

John

Aug 15, 2024

·

Stayed 3 nights

Noisy all night. Filthy floors.

2

Laurie

Aug 12, 2024

·

Stayed 1 night

Very dirty worn down room! TV didn’t work… no Wi-Fi as advertised ( free)

4

William

Jun 10, 2025

·

Stayed 3 nights

Old and run down.

6

Michael

Jul 11, 2024

·

Stayed 2 nights

Low flow shower and toilet. Blood stain on a pillow case the size of a childs head. Wife was bit on the lip by some kind of bug, probably a spider. Everything else was average

2

Susan

Aug 29, 2025

·

Stayed 1 night

Bed was terribly uncomfortable. Room had a musty smell.

2

Wyatt

Sep 13, 2025

·

Stayed 1 night

Was very easy to hear others being loud through walls and floors, through windows even. Beds were abnoxiously creaky, the fire alarm was beeping for batteries, absolutely ridiculous. The beds are obnoxiously uncomfortable and the pillows feel like absolutely nothing. The room was quite shoddy looking and just generally in bad condition. Rust all over the place, chipped and gouged walls and paint, fridge was old and not sitting correctly, floor was beat up and gross, it was just not very nice, clean like bedding tho I guess. Not only is the general area around this kinda sketch but I went with my cousin and while pulling in there was someone who gave us the death stare like he wanted us dead, hiding his hands. About an hour ish after we showed up to the room we got quite extremely aggressive knocking on our door by a man in a pizza outfit and holding a completely empty pizza bag. We were absolutely terrified and pretty sure man wanted to rob us. I would never go back here for any reason and suggest you don't either. I promise you it's not worth it.

6

Jazmine

Mar 5, 2023

·

Stayed 1 night

The room was spacious but the issue is with how dirty the room really was and how it looks like it doesn’t get cleaned on the regular like it should be

4

Jesse

Jun 17, 2024

·

Stayed 2 nights

I knew going in it would be a bare-bones motel room and it was subpar. The room was hot and muggy when I first checked in, and the ac unit had it's front cover removed, and did not start working at first. The tv reception was awful, barely could watch any tv channels because they were either no signal or scrambled. The real kicker was the shower didn't even work. I will be requesting a refund for my stay.

6

Leonard

Mar 16, 2025

·

Stayed 1 night

My bed was sinking in

8

Peachie

Jul 25, 2024

·

Stayed 3 nights

Mostly quiet. Bed was comfortable. Never got the Wi-Fi to work.

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Service

Feedback is inconsistent: some guests describe friendly, helpful staff and smooth check-in, while many others report rude or unresponsive service, overbooking, and refund or room-change difficulties.

Related guest reviews

10

Jacob

Oct 16, 2025

·

Stayed 2 nights

Pet friendly and friendly staff

2

Mario

Sep 22, 2025

·

Stayed 4 nights

My workers had to move to another hotel because this one had cockroaches and no clean towels. The front desk refused the refund.

2

anthony

Sep 1, 2025

·

Stayed 1 night

When I booked this I thought i was getting a guaranteed room. When I reached the property, no one was at the front desk and then when they finally showed up, they didn’t have my room reserved. Luckily I was able to receive a refund through hotels.com. Once the room was cancel and refunded, the front desk magically had a room available. I went and looked at the room and it was disgusting! Dirty, noisy ac unit, dead cockroaches in the bathroom and the smell was awful

2

Brad

Jul 25, 2024

·

Stayed 1 night

This hotel, and this company as a whole, should be razed. I'm no stranger to budget hotels, I travel solo often and just needed a room with a bed. This was barely that. When I arrived at 1am, I was told someone incorrectly checked me in 10 hours earlier and that I might not have a room. It was eventually figured out, I got a room. Minor inconvenience at this point. In the morning, I asked for the GM (as suggested by the night staff) and was immediately berated and embarrassed by the 3 employees hanging out at the desk. They literally laughed at me and refused any help. When I left, another guest followed me out just to make sure I was okay. Since then, I've been calling and emailing with this location's GM and the Red Roof main service line since they promised some type of compensation (their garbage rewards points, so not really much comp). It's now been FIVE WEEKS, and each time I reach out, I'm told "points are on their way!" Except they're not. At this point I'm fueled by spite for this absolute nightmare of a company. I've stayed in some real dumpster roach motels - and be assured that this is certainly one of them - but I will never stay in another Red Roof after the experience with their on-site staff, GM, and corporate. I paid too much for a room that was ultimately given to someone else, and to be laughed at by the staff, and to be strung along by their customer service. Stay literally anywhere else. Sleep in your car, it will have more amenities and better service.

2

Garrett

Jul 5, 2025

·

Stayed 1 night

I reserved through Expedia, and when i got there, they said because I reserved through Expedia and didnt get charged yet, they didnt have to hold my reservation. While in line an older woman was there to complain that the room they walked into after checking in looked like no one cleaned the room prior. She said there was trash everywhere and the room was turned upside down. Kind of glad i didnt get the room i reserved. Plus the receptionist was quite rude and combative. Wont be returning.

2

Luis

Sep 30, 2025

·

Stayed 2 nights

I booked a room online and couldn't check in at night. I went in the morning and they wouldn't let me in or give me the keys. They told me I had to rebook (I didn't, I went to another hotel). and when I asked for a refund for the three nights, they just said no, even though I was still paying for a room that they wouldn't let me into and never gave me the keys for. the manager was unprofessional and dismissive of guests’ concerns

6

Mikayla

Aug 23, 2025

·

Stayed 1 night

Guy working the desk was SO nice. He said they had just bought the property and actually showed me the room before I paid to make sure it was okay.

2

Amanda

Aug 3, 2025

·

Stayed 2 nights

Arrived from driving three hours away and had to wait two hours in lobby while front desk had to resolve check in issue. While sitting in lobby every single guest was quoted different room prices. A couple came in to get a room and their other friend pulls down her pants and starts peeing right infront of the front door. Man on our balcony was in his underwear smoking pot, another man rolling around on the ground in entrance to upstairs balcony on what I’m assuming heroin or another hard drug. Super unsafe place for families and small children. Toilet barely flushed, floor was disgusting, moldings around tub all cracked and moldy, mirrors dirty, pillow case had huge stain on it, fridge looked like it was pulled out of trash dump and room smelled like cigarettes. Never again in my life would I ever stay at a red roof! Staying in that room made my skin crawl. Owner which I’m assuming, did nothing to help his employee with anything he just stood next to her taking personal phone calls loudly all while she was trying to take care of my check in, other guests, and the hotel phone. Very unprofessional.

6

Kenneth

Aug 25, 2024

·

Stayed 2 nights

Only interacted with people at check in, very fast easy efficient. Room was Clean tidy, & plenty of hot water for showers. Good Value for the area. The aesthetics of the exterior perimeter landscaping & grounds is a bit rough & not very inviting. But All OK

10

Christine

Feb 26, 2023

·

Stayed 1 night

Check in was smooth, no issues.

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Location

Convenient to main roads and nearby shops and restaurants, but many guests felt the area was unsafe or noisy, with late-night activity and people loitering. Road construction and access challenges were also noted by some.

Related guest reviews

6

Maya

Sep 4, 2023

·

Stayed 2 nights

Looks like rough neighborhood

8

Erica

Jun 21, 2025

·

Stayed 1 night

It was nice for the price, but sketchy outside.

2

Sandra

Jul 7, 2025

·

Stayed 1 night

Dangerous area. There were gunshots 200 feet away from the motel! In addition, there was a line of blood drops down the sidewalk next to the hotel buildings. Panhandlers and homeless people coming through the parking lot. The air-conditioning would not go below 76 degrees, and the front was broken. Very disappointed

2

Azamat

Jul 27, 2023

·

Stayed 2 nights

There was extremely loud boomy rap music from local gangs all night long, and the police could not do anything to them, the room was dirty, non-smoking room. Lobby is protected by bulletproof glass, but what about patrons?

4

Janette

Sep 7, 2024

·

Stayed 1 night

The room was rundown and dirty. Front desk was nice and friendly. Great location. Room smelled and the floor was sticky and dirty. Comforter was stained. Won't stay there again.

8

ORLANDO

Sep 16, 2024

·

Stayed 1 night

location

2

Benas

Jul 27, 2023

·

Stayed 1 night

Looked like drug activity was going on in the area. A lot of suspicious people walking and sitting around. When we entered the room, from the first look it looked clean, but when we got it, the smell was so bad i had to run out. Smelled like mold and dead animal covered with bathroom spray. We canceled the reservation and got refunded. The staff was understanding and polite

4

Gregory

Sep 8, 2025

·

Stayed 1 night

I canceled my stay once I got there. I didn’t feel I would be comfortable or safe staying there. It’s in the bee like there was a criminal activity around the place. It also was further away from where I was going than expected. All the highway construction, made it extremely difficult to get to traveling through the neighborhoods.

6

Michael

Sep 19, 2025

·

Stayed 2 nights

we were on an exploration of the general area and was in a good location for access to the places we were visiting.

2

Kristen

Jul 23, 2023

·

Upon arrival, there were 30 people outside our room partying in the parking lot. We could not even get to our hotel room door. We felt extremely unsafe. We were forced to go to another hotel. We are requesting a refund for our stay. Please contact us about this refund.

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Dining

Not enough information in reviews.

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Month	Average price
January	$50
February	$51
March	$50
April	$53
May	$62
June	$66
July	$77
August	$70
September	$61
October	$55
November	$55
December	$53

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $51	16 $56	17 $56	18 $77	19 $75
20 $58	21 $58	22 $57	23 $58	24 $58	25 $83	26 $83
27 $58	28 $58	29 $58	30 $58

Su	Mo	Tu	We	Th	Fr	Sa
				1 $52	2 $66	3 $66
4 $52	5 $52	6 $52	7 $52	8 $52	9 $66	10 $66
11 $52	12 $52	13 $52	14 $52	15 $52	16 $66	17 $66
18 $52	19 $52	20 $52	21 $52	22 $52	23 $66	24 $69
25 $54	26 $54	27 $54	28 $54	29 $54	30 $69	31 $69

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Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed ()

Deluxe Room, 1 King Bed ()

Deluxe Room, 2 Double Beds ()

Guest reviews

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Red Roof Inn Benton Harbor - St. Joseph

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