Name: Holiday Inn Express Hotel & Suites Saginaw by IHG
Address: 2501 Tittabawassee Road, Saginaw, Michigan, United States of America, Saginaw, Michigan, US
Price range: US$96–US$178 per night
Rating: 7.48

What guests think

Reviews of Holiday Inn Express Hotel & Suites Saginaw by IHG highlight friendly staff, good breakfast, and a convenient location, but also a high deposit, repeated hot tub and pool problems, noise from upstairs, and inconsistent cleanliness and maintenance.

Several guests also faced overbooking or being assigned a different room type than reserved, with check‑in delays at peak periods. The location is handy for shopping and highways, but multiple reviews note confusing or limited entrance signage. Expect a convenient stay with friendly staff and amenities, tempered by operational and maintenance inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is popular, but the hot tub is often out of service or cold, and pool temperature or humidity can be uncomfortable; towels are sometimes unavailable. Parking is easy for some, though a few report shortages, and the elevator has occasionally been down.

Related guest reviews

10

Sarah

3 Nov 2025

·

Stayed 2 nights

Housekeeping was amazing. Hot tub was cold

6

david

17 Aug 2025

·

Stayed 1 night

Pool area was very hot and humid! Another family in the pool opened the two doors and windows in there to circulate air, staff came in and closed them!! We are all now sick with stuffy nose and cough!!!

10

Reina

7 May 2025

·

Stayed 2 nights

Elevator was not in service, front desk made quick fast arrangements for a handicapped women with double knee replacements to move from third floor room to first floor access to accommodate her while the elevator was out of service. Thank you for your much needed attention to her.

8

Paul

10 Dec 2023

·

Stayed 2 nights

Breakfast ran out at 930 when was supposed to be finished at 10. No hot water from Sat evening and still didn't have it by check out at 11. Hot tub wasn't working either.

6

melissa

17 Aug 2025

·

Stayed 2 nights

Not nearly enough parking. There were a ton of people outside the back door at 1:00 a.m. so loud both nights I stayed there.. I didn't even feel safe to walk past them from the back of the hotel all the way up to the front of the hotel to get inside

4

Melissa

6 Oct 2023

·

Stayed 1 night

Pool was freezing cold. Couldn’t even get in it. Hot tub was shut down and that was the whole reason we booked that hotel was we wanted a hot tub. We were told it hadn’t worked in 3 years

8

Michelle

19 Jul 2025

·

Stayed 3 nights

Everything was good but there was one big problem that every time we went to the pool there was NO TOWELS !!!!! But other then that it was good .

6

Christi

26 Feb 2023

·

Stayed 1 night

The pool area was filthy. The hot tub had plywood submerge covering the seats and was not in service yet kids still played in. The fitness area was small but ok. Staff was never around.

4

Britney

27 Jan 2023

·

Stayed 1 night

The hot tub was boarded up coundnt use. The sauna and gym equipment weren't use able either. Very disappointing for the amount of money paid.

10

Bernie

15 Jan 2025

·

Stayed 1 night

Nice pool and hot tub.

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Cleanliness

Cleanliness is inconsistent: many note clean rooms and public areas, while others report stained or worn furnishings, hair left in bathrooms, mildew or odors, insects, and dirty hallways or pool areas.

Related guest reviews

4

Jerry

23 May 2023

·

Stayed 1 night

We normally stay at this hotel and have a nice experience but unfortunately this time it was not the case. We got checked in no problem and the lady at the desk was great. When we got to the room we were not too pleased with the condition of it. There was hair and crumbs all over the floor, there was a pubic hair on the toilet seat, no large towels (only a couple hand towels) and pee stains on both sides of the toilet. Thankfully the lady at the desk came down and vacuumed the floor and brought us larger towels. I was also disappointed that the hot tub had caution tape around it and was out of commission and the sauna had been turned into a utility room. Then breakfast the next morning was another disappointing experience. The tables were not cleaned and we had to wipe one down ourselves. Not sure if we will return unfortunately.

10

Catherine

29 Apr 2025

·

Stayed 2 nights

Friendly staff. Clean rooms & public areas.

10

Troy

24 Oct 2025

·

Stayed 1 night

Clean room, easy parking, continental breakfast included coffee barista machine that freshly ground beans for each cup of coffee

4

Sneha

31 May 2025

·

Stayed 1 night

Dirty bathroom and room it wasn’t cleaned properly.

10

Judy

29 Jun 2025

·

Stayed 2 nights

Very clean and friendly

8

Christopher

16 Aug 2024

·

Stayed 2 nights

Upon arrival, front desk was greatly helpful and pleasant to work with. The breakfast they have is pretty good and comparable to other Holiday Inns I've stayed at. The room itself was a nice size room, the thermostat is a bit confusing as i wasnt sure what to use for the temperature (a/c unit or wall unit). The bathroom was a good size and had plenty of soaps. The bad was that the floor still had hair from a previous customer, the shower wasnt the cleanest (could use some new caulking), the cieling had either a spigot or some type of fire suppressor that wasnt covered and the spackling wasnt the greatest. The stairs had a bit of a weird smell (used female hygiene products left in a bag). Overall, we had a good stay but needs just a little bit more attention to detail to get it better.

4

Anna

24 Jun 2023

·

Stayed 1 night

The room was large and nice looking. However, there were several strands of short black hair on the bathroom floor and in the shower. Very discussing! ☹️

10

mingxiang

19 Aug 2025

·

Stayed 1 night

In general, Holiday inn is my favorite. This one doesn't disappoint me. The breakfast is great as usual! Parking is easy, room is clean and comfy. A couple of minor issues: check-in waiting time is long and midnight noise from the room above us.

6

Carla

25 Aug 2025

·

Stayed 1 night

Definitely in need of a good clean or a remodeling. Bedding was clean and comfortable but the carpet & chaise lounge were stained. Bath shower had mold/mildew in the corners. The mirror in the room was dirty along with the window seals. The hotel hallway and stairs were extremely filthy as welll

10

Tommy

9 Jul 2025

·

Stayed 2 nights

Staff were wonderful, breakfast was great, rooms and facility are clean.

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Rooms

Rooms are often comfortable and modern with good beds and some spacious layouts, but noise from above is a recurring complaint. Maintenance issues such as inconsistent hot water, stuffy or damp air, and occasional TV problems are reported.

Related guest reviews

8

Dana

11 Sept 2025

·

Stayed 1 night

To start it took nearly a hour to check into my room, they have a new system and it was giving them trouble. There were probably about a dozen other people waiting to check in for the same reason. They had to copy my credit card (makes me a bit nervous, but they said it was destroyed after they logged it for incidental charges) and never did give me a room key the entire trip. However, by the time they did get around to checking me in, they decided to give me a free upgrade to a jacuzzi suite for my trouble. They also said I could take any drink/ snack from their store but I declined as I already had dinner. The room was great! Lots of space, clean and comfortable. The jacuzzi was pretty big too and can get very hot. In the morning the breakfast was the usual holiday inn express spread; omletes, potatoes, sausage, biscuts and gravy, pancakes,... ect, and it was all tasty. The staff the whole trip was super friendly and apologetic about the wait times/ not being able to give me a key.

8

Aaron

14 Sept 2025

·

Stayed 4 nights

The room was modern and the staff was polite with exceptional work ethic and helpfulness. The issues we had were that the hot water didn't work in the shower and the insulation between floors wasn't done properly when built so we could hear every single step someone took in the room above us.

10

William

11 Jan 2025

·

Stayed 1 night

Everything was good until we tried to sleep. People above us stomped around all night. Front desk called them and they kept getting hung up on. Eventually the partying stopped. Only got 2 hours sleep. Wouldn’t give us a discount because we purchased the room through Expedia…

6

Shannon

28 Jul 2025

·

Stayed 2 nights

Our room was very stuffy and stale - could not open windows to get fresh air.

10

Dani

16 Jun 2025

·

Stayed 1 night

Very comfy beds

10

Peiyue

2 Jul 2025

·

Stayed 1 night

I only stayed for one night, but it was probably the best hotel experience I’ve had in recent years. The bed was exceptionally clean and comfortable, and I had a great night’s sleep. The room itself was nicely maintained and thoughtfully arranged. For this price range, it truly exceeded my expectations. I will definitely stay here again in the future!

10

Barbara

30 Apr 2025

·

Stayed 1 night

Great beds

6

Ephraim

28 Jul 2025

·

Stayed 1 night

The room was next to the indoor swimming pool and had a mildew smell and it was cold and damp. Too much moisture. Won’t stay in it again. Outdated TV’s can only watch their channels.

8

Shawn

20 Apr 2025

·

Stayed 3 nights

Upper room were a little to noisy after midnight

2

PIKULTIP

31 Aug 2025

·

Stayed 1 night

I’m staying in room downstairs The noise from footsteps above is very loud at night, and I couldn’t sleep well

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Service

Staff are frequently friendly and accommodating. However, recurring issues include long or disorganized check‑ins, overbooking or wrong room types, uneven response to disturbances, and a high $250 incidental hold (especially on third‑party bookings).

Related guest reviews

8

Dana

11 Sept 2025

·

Stayed 1 night

To start it took nearly a hour to check into my room, they have a new system and it was giving them trouble. There were probably about a dozen other people waiting to check in for the same reason. They had to copy my credit card (makes me a bit nervous, but they said it was destroyed after they logged it for incidental charges) and never did give me a room key the entire trip. However, by the time they did get around to checking me in, they decided to give me a free upgrade to a jacuzzi suite for my trouble. They also said I could take any drink/ snack from their store but I declined as I already had dinner. The room was great! Lots of space, clean and comfortable. The jacuzzi was pretty big too and can get very hot. In the morning the breakfast was the usual holiday inn express spread; omletes, potatoes, sausage, biscuts and gravy, pancakes,... ect, and it was all tasty. The staff the whole trip was super friendly and apologetic about the wait times/ not being able to give me a key.

10

William

11 Jan 2025

·

Stayed 1 night

Everything was good until we tried to sleep. People above us stomped around all night. Front desk called them and they kept getting hung up on. Eventually the partying stopped. Only got 2 hours sleep. Wouldn’t give us a discount because we purchased the room through Expedia…

10

Darrell

1 Sept 2025

·

Stayed 1 night

When booking through Expedia at this hotel the security damage deposit is unusually high.....probably going to change our mind on booking 3 or 4 different places in a week.... mainly because it takes 3-4-5 days to get the security back and that will certainly add up on "holds" on the Visa ..... this high rate is apparently for 3rd party bookings

2

Joe

27 Apr 2025

·

Stayed 1 night

Upon check in I was told they overbooked the hotel and that my room was given to someone else. Thanks for that, was really convenient to find another hotel at 9:00 at night.

4

Matthew

19 Aug 2025

·

Stayed 1 night

It is not listed on Expedia, but be prepared to pay a $250 deposit on your $120 room. Also, if you ask them to do a late check out at noon, instead of 11AM, they will bluntly tell you no. Didn’t even offer the late check-out if I paid for it. Just No. Room was fine. Breakfast looked ok, but we decided to eat elsewhere

10

Cn

23 Sept 2025

·

Stayed 3 nights

The staff were polite, helpful, and professional.

2

Montreal

27 Jul 2025

·

Stayed 1 night

Overbooked and left us without a room even thought we booked one. We were out of town and everywhere else was booked. Staff did nothing to help or even apologize. Shady business practice, horrible property, will never be back.

10

Jennifer

27 Jan 2025

·

Stayed 1 night

They double booked my room that was specifically asked for with little compensation.

4

Lisa

1 Aug 2025

·

Stayed 4 nights

They don’t answer their phone. Tried 7 times to let them know we would be late. No answer.

10

Jennifer

22 Oct 2024

·

Stayed 2 nights

I stayed here this past weekend and had some issues with my room not being the one that I booked. I had booked a suite and arrived at 11:00 pm to be given a smaller room which would not fit the 5 people in our group. The way that hotel handled the situation was top notch. They provided us with an additional room that was connecting to the other room. They also gave us a discount for the mistake. This could have been a very bad experience but the hotel did a great job of fixing the mistake they made. The hotel staff was very friendly and helpful. The hotel was clean and had a decent free breakfast, I would definitely stay here again.

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AI-generated summary based on recent guest reviews

Location

Convenient to I‑75, shopping, restaurants, and local venues. Several reviews cite poor or missing signage that makes the entrance hard to find, and a few mention late‑night noise from people outside.

Related guest reviews

10

William

6 Jul 2025

·

Stayed 1 night

Close to fireworks

8

William L

30 Sept 2025

·

Stayed 3 nights

Need to add signage on interior roadways to easily locate the hotel.

6

Rebecca

5 Sept 2025

·

Stayed 1 night

We couldn't find the place, it had no sign. Then we were charged $250 deposit for our room. I never had to do that before. Now I just wait to get my money back. I did like the Dove products and the beds were comfortable.

8

Kurt

16 Jan 2025

·

Stayed 1 night

Convenient location a plus

10

Bill

12 May 2025

·

Stayed 1 night

Was very close to the Dow Center where I attended a Concert !!!

10

Kelli S

30 Jul 2025

·

Stayed 1 night

This property was easy to get to from I75. The staff were very friendly and my room was clean and comfy.

10

John

29 Jul 2025

·

Stayed 1 night

easy to access from interstate, quiet and clean

10

Tonya

11 Aug 2025

·

Stayed 2 nights

Property was in a great location, close to dining and shopping

8

David

11 Aug 2024

·

Stayed 1 night

Convenient location

10

Joyce

13 Sept 2025

·

Stayed 1 night

The staff was very helpful. The pool and Jacuzzi was nice. The only problem was finding the place of Tiffany Wasey Road because there’s no signs you almost have to see the building from up in the sky. See the sign Holiday Inn behind Denny’s. Otherwise there’s no entrance signs it was confusing where you turn into

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Dining

Breakfast is widely praised for variety and taste, with a popular coffee station. At times items run low near closing or coffee service lags, and a toaster or similar basics may be missing.

Related guest reviews

8

Paul

10 Dec 2023

·

Stayed 2 nights

Breakfast ran out at 930 when was supposed to be finished at 10. No hot water from Sat evening and still didn't have it by check out at 11. Hot tub wasn't working either.

10

Roberteen

26 Jun 2025

·

Stayed 1 night

Great breakfast

6

Katherine

2 Jun 2024

·

Stayed 2 nights

I stay almost exclusively in IHG properties and they are usually reliable and comfortable. Management needs to attend to a few details: 1. Only decaf coffee and tea Keurig cups in the room. 2. When I went downstairs for breakfast both mornings, there was no brewed coffee. It turned out it was in the kitchen and had not been brought out. Several people gave up and left. 3. The hot water is very hot: only turn on the shower 1/4 turn and deal with low water pressure or it will scald you.

10

Renee

30 Oct 2025

·

Stayed 1 night

Hotel is great and breakfast is great

6

Laurie

12 Aug 2025

·

Stayed 1 night

Took extra long to check in due to no one checking people out Our stay in July was much better than this one Breakfast was disappointing compared to last visit most hot items were empty Shower door when you closed it slowly started creeping open had to on numerous occasions close the door, which was annoying so something is out of alignment My husband left the room at 10:10 came to come back in and his card was deactivated. Luckily I was in the room and could let them in. I then checked my key and mine was deactivated as well. I thought checkout was 11 AM.

6

Rami

2 Sept 2024

·

Stayed 1 night

Room was fine. The breakfast had good options but the food was old. The eggs were stuck to the pan, sausage and potatoes dry, omelette were broken apart. We went down to eat at 930 and the close time was 10. But that shouldn't mean we get stale and not fresh food. We also were billed double the charge but the morning staff was good and ordered a refund right away.

8

John

3 Aug 2025

·

Stayed 2 nights

Breakfast was good, but no toaster for bagels.

10

Cario

17 Aug 2024

·

Stayed 1 night

very nice property, clean room, great staff, great hot breakfast. Great location lots of shopping and food choices. We even stayed an extra night

10

Michael

18 Sept 2025

·

Stayed 3 nights

Friendly staff. Clean dining area with generous breakfast and 24 hr coffee station with very good good coffee and hot tea

10

tracy

25 Sept 2025

·

Stayed 1 night

CLEAN, QUIET, CONVENIENT PARKING, CONVENIENT LOCATION. GOOD BREAKFAST.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$133
February	US$120
March	US$109
April	US$132
May	US$130
June	US$148
July	US$149
August	US$145
September	US$170
October	US$158
November	US$150
December	US$134

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $125	16 $125	17 $130	18 $138	19 $163
20 $101	21 $113	22 $110	23 $114	24 $132	25 $174	26 $140
27 $101	28 $111	29 $167	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $102	2 $115	3 $178
4 $101	5 $100	6 $101	7 $101	8 $97	9 $162	10 $163
11 $101	12 $103	13 $105	14 $96	15 $96	16 $115	17 $170
18 $97	19 $105	20 $100	21 $97	22 $98	23 $115	24 $125
25 $96	26 $97	27 $102	28 $99	29 $97	30 $102	31 $98

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Suite, 1 King Bed (Additional Area)

Standard Room

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 Queen Bed

Standard Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed

Standard Room, 1 Queen Bed with Sofa Bed

Suite, 2 Queen Beds (Additional Living Area)

Suite, Multiple Beds

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Saginaw by IHG

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Prices for upcoming dates